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1.0 - 31.0 years
1 - 1 Lacs
Semra, Lucknow
On-site
We are looking for a detail-oriented and proficient Hindi-English Typist with strong Microsoft Excel skills. The ideal candidate will be responsible for typing, formatting, and managing bilingual documents (Hindi & English) and handling data entry or reporting tasks using Excel.
Posted 3 days ago
0.0 - 31.0 years
2 - 4 Lacs
Airoli, Navi Mumbai
On-site
Key Responsibilities: Handle inbound and/or outbound customer calls, emails, or chats. Understand customer queries and provide accurate, timely solutions. Maintain detailed records of customer interactions in the system. Escalate unresolved issues to the concerned department as needed. Strive for first-contact resolution and customer satisfaction. Adhere to quality and compliance guidelines. Requirements: Minimum qualification: 12th Pass / Graduate (as per company criteria). Freshers or candidates with prior customer service experience can apply. Excellent verbal and written communication skills. Basic computer knowledge and typing skills. Positive attitude and problem-solving approach. Flexible to work in 24/7 shift
Posted 3 days ago
2.0 - 31.0 years
1 - 3 Lacs
Ellis Bridge, Ahmedabad Region
On-site
Key Responsibilities: Enter and update product, inventory, and billing data accurately in the system. Generate invoices, purchase orders, and reports as required. Maintain and update customer and supplier records. Manage email correspondence, digital files, and documents. Assist in preparing stock reports and tracking inventory levels. Coordinate with sales and dispatch teams to ensure smooth operations. Ensure data security and confidentiality of company information. Requirements : Minimum qualification: Graduate Basic to intermediate computer skills Good typing speed and accuracy. Strong attention to detail and organizational skills. Prior experience in pharmacy or wholesale business preferred.
Posted 3 days ago
0.0 - 31.0 years
1 - 2 Lacs
Chinar Fortune City, Bhopal Region
On-site
join Magnum Group! Hiring For (Voice Process & Non-Voice process) Job Highlights: Designation: Customer Support Associate Inhand : 13000/- to 17000/- Location: Bhopal Language: Basic to Good english is required Qualification: 12th/Graduate and above Working Days: 6 days a week (1 day off). ADDRESS: Ground Floor, Chinar Fortune Incube Business Center, Chinar Fortune City, Near Vrindavan Dhaba, Hoshangabad Road, Bhopal Job Description: We are looking for a Customer Support Executive to join our team. In this role, you will assist customers by answering their queries through and voice calls. If you're a good communicator, friendly, and have a passion for helping people, we'd love to have you on board! Key Responsibilities: • Respond to customer inquiries via voice calls. Provide accurate information about products and services. • Resolve customer complaints and issues in a timely manner. • Maintain a positive and professional attitude while interacting with customers. Maintain a positive and professional attitude while interacting with customers. • Follow company guidelines and processes to ensure quality service. • Record customer interactions and feedback for future reference. Requirements: • Fresher’s and Experienced candidates are welcome to apply. • Good communication skills in English (both written and verbal). • Basic computer knowledge (typing, browsing, using software tools). • Ability to stay calm and polite under pressure. Willingness to learn and adapt to new processes. Prior experience in customer support (for experienced candidates) is a plus Regards, HR Executive Sakshi (8602187535) Magnum Group
Posted 3 days ago
2.0 - 31.0 years
1 - 2 Lacs
Dilshad Garden, New Delhi
On-site
We Digimonks Pvt Ltd, looking for a Hindi content writer who can write creative and unique stories for our Animated YouTube Channels. We basically write Moral, Horror, Sass Bahu and spiritual stories for our YouTube channels Best Story, Amrit Kahaniyan, etc. Those who have interest on this profile please do apply Roles and responsibilities 1.) Candidates should have minimum 5000 words per day writing experience. 2.) Candidates should have experience of Hindi story writing like horror, moral, sass bahu, and can write current trending stories. 3.) Candidates can be able to write real incident-based stories. 4.) Candidates should have experience of YouTube stories. Should have knowledge of Hindi and English typing. Thanks
Posted 3 days ago
0.0 - 31.0 years
2 - 4 Lacs
Chembur, Mumbai/Bombay
On-site
Aggarwal Classes, India (A Division of Aggarwal Educare), is one of the leading institutes and most reputed institutions in the education sector. We are spreading across India (Pan India) in the upcoming days. Our ... Website: https://www.aggarwaleducare.com Email ID: contact@aggarwaleducare.com hraggarwalclassesindia@gmail.com YouTube: https://youtube.com/c/AGGARWALCLASSES Instagram: https://instagram.com/aggarwaleducare.india?utm_medium=copy_link Facebook: https://www.facebook.com/AggarwalEducare.India/?ref=pages_you_manage 📌 Openings for Marketing Manager, Marketing Executive, Center Manager, Counsellor, Graphic Designer, Data Typing Operator & Telecaller ● Requirement: Fresher and Experienced Both ● Job Description: 》Increase Admissions Your Provided Location, 》Plan All Admission Activities ● Qualifications 》 12th Pass 》 B. E., B. Tech, B.Sc., M.Sc. ● Salary: 》Fresher - As per interview 》Experience—Based on Current or Last CTC & Interview ● Job Location: Chembur, Mumbai, BARC - Mankhurd and Uran - Raigad Additional Benefits: We provide accommodation in an AC room, a railway travel pass, and basic kitchen facilities, and your residence will be just 2 minutes walking distance from the nearest station in Mumbai. Thanks and Regards, Aggarwal Educare, India.
Posted 3 days ago
0.0 - 31.0 years
2 - 2 Lacs
Mangalore
On-site
Job Title: Inbound Customer Service Agent Location: Manglore Shifts: Rotational Shift, including night shifts Employment Type: Full-Time About Us: unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Job Summary: We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence. Key Responsibilities: Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons. Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols. Demonstrate active listening and adapt communication style based on the customer’s tone, cultural context, and emotional state. Manage complex customer issues efficiently, ensuring timely and satisfactory resolution. Maintain effective call control, ensuring smooth transitions and proper call direction. Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry. Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. Accurately set up or act on cases as needed, following company guidelines and compliance rules. Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. Skills Needed: Bachelor’s Degrees/Diploma in a relevant field or equivalent experience. Proficient in English (verbal and written) – must meet proficiency scale requirements. Strong customer service skills, demonstrated through interviews and role play evaluations. Ability to learn and comprehend training material in English. Excellent active listening and communication skills. Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. Good PC and internet navigation skills, including browser and system operations. Typing-by-touch proficiency with high accuracy. Prior experience in self-directed training and PC-based learning (preferred). Ability to handle sensitive information and follow background check compliance standards. Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently. Prior experience in a multilingual contact center or customer support environment. Familiarity with financial services, payment systems, or card member services is a plus.
Posted 3 days ago
0.0 - 3.0 years
0 Lacs
maharashtra
On-site
The role of Back Office Associate based in Mumbai, Goregaon involves creating high-quality PowerPoint presentations, Word and Excel templates for global clients. Your responsibilities will include formatting and designing presentations, converting handwritten or PDF content into slides, and delivering projects independently with minimal supervision. To excel in this role, you should have 0 to 3 years of experience with MS Office (PowerPoint, Word, Excel) along with good communication and time management skills. A strong attention to detail and professional approach to work are essential. A typing speed of 30 wpm or more is preferred. Any graduate is welcome to apply, and certifications in presentation or design tools will be considered a plus. This position offers rotational shifts (UK & US Shifts) including evening and night shifts. Fresh graduates and entry-level candidates are encouraged to apply for this exciting opportunity to work with global clients and showcase your presentation skills. If you meet the requirements and are eager to take on this challenge, apply now!,
Posted 3 days ago
0.0 - 4.0 years
0 Lacs
andhra pradesh
On-site
The Data Entry Operator role involves entering, updating, and maintaining accurate data in computer systems and databases. Your responsibilities will include accurately and efficiently entering and updating data into relevant databases, systems, and spreadsheets. You will need to verify data for errors and maintain confidentiality of sensitive information. Additionally, you will be responsible for preparing documents for data entry and generating routine reports. This role may also involve assisting in other administrative tasks as needed. To qualify for this position, you should have a high school diploma or equivalent, with additional computer training or certification being a plus. Proficiency in MS Office, especially Excel, and data entry software is required. Fast typing skills with a high level of accuracy, strong attention to detail, and organizational skills are essential. You should be able to work independently and manage your time effectively. This is a full-time job with a day shift schedule. The work location is in person at Vishakhapatnam, Visakhapatnam - 530016, Andhra Pradesh. A Bachelor's degree is required for this position.,
Posted 3 days ago
7.0 - 11.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? Experience in retirement plan administration or third party administration (TPA) Familiarity with transaction types as rollovers. loan repayment and plan to plan transfers Knowledge of ERISA regulations and retirement plan compliance standards Experience working with IT or technical teams to coordinate data processing or system updates Investigate and resolve discrepancies in financial transactions, including contributions, distributions, transfers and account adjustments. Process corrections and adjustments within the Omni recordkeeping platform, ensuring compliance with internal controls and regulatory standards. Prepare and provide detailed transaction files and specifications to the IT Production support team for bulk processing. Review and validate the accuracy of the bulk transaction results post processing, identifying and escalating any anomalies Collaborate with internal teams including Finance, Client services and IT to resolve transaction issues and improve data accuracy Monitor exception reports and transaction logs to proactively identify and address anomalies Maintain thorough documentation of all correction activities for audit and compliance purpose Support Month End, year end reconciliation and reporting processes Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
Posted 3 days ago
1.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services Expertise in Money In processes such as Asset transfer, enrollments, record keeping services, account maintenance, IRA contributions, file processing, etc. Address change verification: Verify participants’ addresses using tools provided by public records system and the United States Postal Service. Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules Experience in the US retirement industry mandatory Open to working in US shifts based on business requirements Good verbal & written communication skills Good typing skills and attention to detail. Good time management skills Ability work independently Processing monetary and non-monetary transactions for assigned clients ransactions. Ensuring accuracy on transactions processed Demonstrated knowledge of rollover in/transfer forms. Ability to perform enrollment requests. Knowledge of IGO/NIGO is a must. Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Support creation of procedure documents - SOP’s Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services Expertise in Money In processes such as Asset transfer, enrollments, record keeping services, account maintenance, IRA contributions, file processing, etc. Address change verification: Verify participants’ addresses using tools provided by public records system and the United States Postal Service. Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules Experience in the US retirement industry mandatory Open to working in US shifts based on business requirements Good verbal & written communication skills Good typing skills and attention to detail. Good time management skills Ability work independently Processing monetary and non-monetary transactions for assigned clients ransactions. Ensuring accuracy on transactions processed Demonstrated knowledge of rollover in/transfer forms. Ability to perform enrollment requests. Knowledge of IGO/NIGO is a must. Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Support creation of procedure documents - SOP’s Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services Expertise in Money In processes such as Asset transfer, enrollments, record keeping services, account maintenance, IRA contributions, file processing, etc. Address change verification: Verify participants’ addresses using tools provided by public records system and the United States Postal Service. Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules Experience in the US retirement industry mandatory Open to working in US shifts based on business requirements Good verbal & written communication skills Good typing skills and attention to detail. Good time management skills Ability work independently Processing monetary and non-monetary transactions for assigned clients ransactions. Ensuring accuracy on transactions processed Demonstrated knowledge of rollover in/transfer forms. Ability to perform enrollment requests. Knowledge of IGO/NIGO is a must. Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Support creation of procedure documents - SOP’s Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of mandatory experience in US Retirement Services domain – Defined Contributions. Hands on with processing: o perform research for bulk request exception processing o Validate if client communication is required and draft communication. o Send communication to legal and compliance. o Review and approve communication. o Communication to be routed to rapid response team for distribution. Perform review of reported issue Demonstrated ability to perform complex research Ensures all items are processed and\or resolved on time. Supports business in ensuring positive audit results Demonstrated ability to CLEARLY, CONCISELY and EFFECTIVELY communicate with external stakeholders about complex issues/problems and work proactively to resolve them Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Perform research on all processing irregularities and drive issues to resolution Strict adherence to non-disclosure of client information by preserving client confidentiality. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability to identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of experience in US Retirement Services domain – Defined Contributions – Managing Institutional contributions/ payroll contributions Alternatively, 1+ years experience in payroll processing (preferred) Remittance file management, Incoming contribution management, Payroll file management, Suspense resolution, Client communication (email and phone), Lockbox management Experience in the US retirement industry Experience using Omni or any other Record Keeping platform (preferred) Open core Night shifts based on business requirements Good verbal & written communication skills in English Good typing skill and attention to detail. Good time management skills Ability work independently Process incoming contributions for assigned clients ransactions. Includes; o Manual formatting nonstandard payroll files received (large data), excellent excel skills, data formatting, text to column de-limit. Analytical skills to separate out various contribution sources o Suspense resolution, research and match contributions that don’t auto match to a source o Resolve errors from a remittance file and review reports prior to posting o Individual contributions - Create deposit TSA/ TPA others, based on contribution received from Lockbox, Wire, ACH, Cheques Communication: Work with plan administrators and Customer Service Management via email and phone for sending Good Order Notices (GON) and or payroll issues o resolve suspense contributions Ensures all items are processed and\or resolved in a time. Supports business in audit processes. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Perform research on all processing irregularities and drive issues to resolution Strict adherence to non-disclosure of client information by preserving client confidentiality. Research on any queries/ requests sent by the Business Partners/Client Support Team Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services Expertise in Money In processes such as Asset transfer, enrollments, record keeping services, account maintenance, IRA contributions, file processing, etc. Address change verification: Verify participants’ addresses using tools provided by public records system and the United States Postal Service. Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules Experience in the US retirement industry mandatory Open to working in US shifts based on business requirements Good verbal & written communication skills Good typing skills and attention to detail. Good time management skills Ability work independently Processing monetary and non-monetary transactions for assigned clients ransactions. Ensuring accuracy on transactions processed Demonstrated knowledge of rollover in/transfer forms. Ability to perform enrollment requests. Knowledge of IGO/NIGO is a must. Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Support creation of procedure documents - SOP’s Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services Expertise in Money In processes such as Asset transfer, enrollments, record keeping services, account maintenance, IRA contributions, file processing, etc. Address change verification: Verify participants’ addresses using tools provided by public records system and the United States Postal Service. Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules Experience in the US retirement industry mandatory Open to working in US shifts based on business requirements Good verbal & written communication skills Good typing skills and attention to detail. Good time management skills Ability work independently Processing monetary and non-monetary transactions for assigned clients ransactions. Ensuring accuracy on transactions processed Demonstrated knowledge of rollover in/transfer forms. Ability to perform enrollment requests. Knowledge of IGO/NIGO is a must. Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Support creation of procedure documents - SOP’s Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services Expertise in Money In processes such as Asset transfer, enrollments, record keeping services, account maintenance, IRA contributions, file processing, etc. Address change verification: Verify participants’ addresses using tools provided by public records system and the United States Postal Service. Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules Experience in the US retirement industry mandatory Open to working in US shifts based on business requirements Good verbal & written communication skills Good typing skills and attention to detail. Good time management skills Ability work independently Processing monetary and non-monetary transactions for assigned clients ransactions. Ensuring accuracy on transactions processed Demonstrated knowledge of rollover in/transfer forms. Ability to perform enrollment requests. Knowledge of IGO/NIGO is a must. Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Support creation of procedure documents - SOP’s Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services Expertise in Money In processes such as Asset transfer, enrollments, record keeping services, account maintenance, IRA contributions, file processing, etc. Address change verification: Verify participants’ addresses using tools provided by public records system and the United States Postal Service. Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules Experience in the US retirement industry mandatory Open to working in US shifts based on business requirements Good verbal & written communication skills Good typing skills and attention to detail. Good time management skills Ability work independently Processing monetary and non-monetary transactions for assigned clients ransactions. Ensuring accuracy on transactions processed Demonstrated knowledge of rollover in/transfer forms. Ability to perform enrollment requests. Knowledge of IGO/NIGO is a must. Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Support creation of procedure documents - SOP’s Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 - 3.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. Respond to client service needs and own end to end identified tasks through a centralized service model. Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations, Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products. Submits and tracks service request work items appropriately in partnership with business partners. US Retirement services: - 401k, 403B, Defined contribution, Client Service Management, Plan Management Services, Plan document, Plan Implementation etc Review specific client requirements and artifacts for completeness and accuracy and notify Implementation Team Review and updates configuration fields. Performs research, analyzes data and follows up with other functional departments to answer ad-hoc client queries on Fund Transfer and Investment Line up check Ensures that all individual trades and accounts have been reviewed and verified before performing Fund Transfer and RRMD/MDO payout Prepares and delivers Impacted participant list to Implementation team before performing RRMD/MDO payouts during Plan Merger and Bulk Cross Contract Transfer Deletion of recurring RRMD payment after payout RRMD Re-establishment for future payment after participant fund transfer to New Plan Review client requirement and impacted participant list with implementation team for projects before execution or Fund Transfer Understanding of Required Minimum Distribution calculation and OMNI system Review updated and policy change regarding RMD payout Systematic Withdrawal Payment and US Taxation updatation in system Review Air Traffic Control report for Plan Merger and Bulk Cross Contract Transfer project Review artifacts and timeline, ask clarifying questions, answer any questions regarding Client Requirement to Implementation Team. Perform large set of RRMD/MDO payment within deadline for impacted participants Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
0 years
0 Lacs
Vijayawada, Andhra Pradesh, India
On-site
Computer literacy: ᄋ In addition to data entry and typing, also need to have knowledge of spreadsheet and word processing creation software Time management and organization: ᄋ Able to use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly ᄋ Handle sensitive financial information and dispatched emails in a timely and professional manner. Customer service: ᄋ Should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers. Service Orientation ᄋ Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC ᄋ Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & approvals for partners by coordinating with internal Ops team Sales Analytics: ᄋ Able to understand and predict sales trends and sales results while helping in the understanding of these trends and finding improvement points. ᄋ Able to determine the success of a previous sales drive and forecast as well as determine how future ones will fare. Sales Co-ordination: ᄋ Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. ᄋ Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently. ᄋ Work with account managers to create and implement targeted sales strategies ᄋ Keep up with new product sales launches and make sure the sales team is up to date ᄋ Provide customer service by staying on top of pending orders and customer requests
Posted 3 days ago
0.0 years
0 - 0 Lacs
Pitampura, Delhi, Delhi
On-site
Milani Electric & Solar is one of Canada’s largest and leading Plumbing, Heating & Air Conditioning company. We solve all your plumbing, heating, air conditioning, drainage, electrical and solar needs. As we continue to expand, we are seeking a dedicated Data/Customer Service Representative to join our dynamic team in India! As a member of our team, you will be working for a well-established Canadian company, providing top-notch customer support and data entry services. We would love to hear from people with excellent English communication skills who truly enjoy customer service. Position Details: Location : In-office position in Delhi, India Responsibilities : Answering customer phone calls for emergency plumbing, heating, and AC services Calmly and effectively guide customers through their needs and ensure they get the help they need as quickly as possible Helping customers with any questions or listen to concerns they have Learning product knowledge and developing an understanding about plumbing, heating & ac to guide the customer effectively and ensure you can relay accurate information to them Entering data such as customer information, work completed, technician hours into the system Providing excellent service to customers during all situations Ensuring all data is accurate and updated in a timely manner Send invoices to customers Any other duties set by Management Qualifications: Strong communication skills, with a focus on customer service English Medium Educated Proficiency in data entry and familiarity with office software Ability to work in a fast-paced environment and manage emergency calls efficiently Detail-oriented and capable of managing multiple tasks at once Previous customer service or data entry experience is a plus Knowledge about plumbing, heating and air conditioning is an asset Good typing skills If you’re a motivated individual looking to grow with a leading company, we’d love to hear from you! Apply today and start your journey with Milani Electric & Solar. While we thank all candidates for their interest, only those who most closely match our requirements will be contacted will be contacted. Job Types: Full-time, Permanent, Fresher Pay: ₹60,000.00 - ₹99,000.00 per month Language: English (Preferred) Work Location: In person
Posted 3 days ago
1.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services Experience in performing account reconciliation and state reporting. This also includes responsibility for the overarching, end-to-end governance and oversight of all unclaimed property and lost policies including stale-dated checks and electronic funds transfer (EFT) reject notifications (for living participants), death claim related activities for retirement services and unsettled death benefits due to the beneficiary(ies), unclaimed property examinations, and audits. Experience in the US retirement industry Open core Night shifts based on business requirements Good verbal & written communication skills in English Good typing skill and attention to detail. Good time management skills Ability to work independently Identify triggering event occurrences - death, returned payment, regulatory change, etc. Send preliminary due diligence letter using Customer approved template(s) and perform quality control review If no response is received from the property owner, funds are deemed unclaimed and move through the escheatment process. Perform research to locate the property owner. Send statutory due diligence letter using Customer approved template(s). If response received, follow Procedures Manual based on scenario. If property owner is not found/response is not received, prepare holder report and file with applicable state. Escheatment process: close funds remitted to the state and records in the unclaimed property unit. Reconcile escheatment to the general ledger as part of the monthly reconciliation. Conduct research to determine if new payment information is available. If new information is available, perform a stop/reissue. If new information is not available, mark funds for escheatment. Receive notification by Customer client that payment needs to be stopped/reissued. Perform research on request to determine payment status. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 3+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child support Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps and NIGO rules ASPPA Certified (Preferred) Experience in the US retirement industry mandatory Experience in Leading & Managing teams Open core Night shifts based on business requirements Good verbal & written communication skills Good typing skill and attention to detail. Good time management skills Ability work independently Coaching and mentoring others to draw out their skills and expertise Strong leadership skills, with the ability to motivate and inspire team members Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Adherence to client SLAs Identify potential areas that require additional controls Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Creating and updating procedure documents while ensure that the standards are followed Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
1.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services Experience in performing account reconciliation and state reporting. This also includes responsibility for the overarching, end-to-end governance and oversight of all unclaimed property and lost policies including stale-dated checks and electronic funds transfer (EFT) reject notifications (for living participants), death claim related activities for retirement services and unsettled death benefits due to the beneficiary(ies), unclaimed property examinations, and audits. Experience in the US retirement industry Open core Night shifts based on business requirements Good verbal & written communication skills in English Good typing skill and attention to detail. Good time management skills Ability to work independently Identify triggering event occurrences - death, returned payment, regulatory change, etc. Send preliminary due diligence letter using Customer approved template(s) and perform quality control review If no response is received from the property owner, funds are deemed unclaimed and move through the escheatment process. Perform research to locate the property owner. Send statutory due diligence letter using Customer approved template(s). If response received, follow Procedures Manual based on scenario. If property owner is not found/response is not received, prepare holder report and file with applicable state. Escheatment process: close funds remitted to the state and records in the unclaimed property unit. Reconcile escheatment to the general ledger as part of the monthly reconciliation. Conduct research to determine if new payment information is available. If new information is available, perform a stop/reissue. If new information is not available, mark funds for escheatment. Receive notification by Customer client that payment needs to be stopped/reissued. Perform research on request to determine payment status. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts, Any Graduation
Posted 3 days ago
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