Salesforce Support Engineer (Techno Functional) Awake Security

2.0 - 4.0 years

10 - 15 Lacs

pune, maharashtra, india

On-site

Should be ready for 24*7 Support Project (Working in shifts). Provide resolutions to support tickets(L2&L3) to the user issues within SLA. Handle change requests in SFDC. Help users develop or fine-tune reports so they yield meaningful metrics. Set up and terminate users, assign roles and profiles to reflect organizational changes or users new duties. Expand or refine sharing rules and access privileges so records can be properly viewed and manipulated. Monitor time-based workflow and scheduled APEX queues to make sure there are no unexpected entries. Examine SFDC error and debug logs for any surprises. For any external application that synchronizes data with SFDC, look at its error logs to see if a new error pattern has developed. Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses. Deal with SSO, two-factor authentication, and certificate problems. Adding new white-listed IP addresses. Archive or purge documents (in all four places where SFDC hides them), emails, and tasks to control data storage usage and adhere to company s document/email retention policies. Skills Required Should be able to map the business requirement to sales cloud/service cloud features and functionality. Very good understanding of cases, quotes, products, opportunities, orders, account

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