Senior Executive - Contact Center, Social Media Manpowergroup Services India

2.0 - 7.0 years

1 - 5 Lacs

gurugram

Work from Office

Senior Executive - Contact Center, Social Media Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and colle...

Posted 1 week ago

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Senior Executive - Contact Center, Social Media Manpowergroup Services India

1.0 - 6.0 years

0 - 3 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Short Description for Internal Candidates Senior Executive - Contact Center, Social Media Description for Internal Candidates Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing...

Posted 3 months ago

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