441 Twilio Jobs - Page 9

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the Twilio Segment team as our next Technical Support Engineer L2! About The Job We’re looking for a passionate Technical Support Engineer with customer-facing experience, who loves helping people, solving complex problems, and wants to be a major factor in the success of our customers. This position is for someone who is technical and enjoys using multiple tools to solve complex implementation issues. You’re likely to interact with multiple languages, web frameworks, APIs, data warehouses, SQL queries, and many internal tools while troubleshooting customer questions. Every problem is unique, and will often require collaborating with your colleagues or engineering teams. The main responsibility of a Technical Support Engineer is to provide answers, share standard methodologies, and solve technical issues that Segment customers are facing. Customer interactions happen within Zendesk, and also occasionally over phone calls (Zoom). TSEs also spend time updating technical documentation, identifying product defects, improving training resources, and attending and leading team office hours and ticket walkthroughs. You’d be joining a team of hard-working individuals that care deeply about Twilio Segment’s customers, partners, each other, and the broader community. We judge ourselves on how well we serve each of those customers. So if you enjoy working with smart people and helping to build a company that cares about quality, you’ve found the right place. Responsibilities In this role, you’ll: Help customers utilize Segment’s API across many platforms (web, mobile, server) Increase the value generated from the many destinations Segment supports Maintain customer promises by keeping tickets updated within SLA Use feedback to improve customer experience and debugging strategies Improve team efficiency by creating internal content and improving public documentation Work closely with the product team and partners to improve customer satisfaction Become a guide on the codebase and functionality of the Segment platform, libraries, and integrations. And help improve it! Participate in an on-call rotation to support our Enterprise level customers with paid support plans Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2+ years of technical customer support experience; bonus points if it was enterprise software in a related industry Ability to effectively communicate technical concepts and identify patterns in customer experience, both written and verbal Proven client-side Javascript skills and experience working with APIs and server-side languages A basic understanding of SQL, query-writing skills is a big asset Strong commitment to learning the ins and outs of a complicated technical product Ability to take part in an on-call rotation, approximately 4-5 weekends per year Location This role will be Remote, and based in India (either Karnataka, Maharashtra, Telangana, Tamil Nadu or New Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Company Description Echoleads.ai leverages AI-powered sales agents to engage, qualify, and convert leads through real-time voice conversations. Our voice bots act as scalable sales representatives, making thousands of smart, human-like calls daily to follow up instantly, ask the right questions, and book appointments effortlessly. Echoleads integrates seamlessly with lead sources like Meta Ads, Google Ads, and CRMs, ensuring leads are never missed. Serving modern sales and marketing teams across various industries, our AI agents proficiently handle outreach, lead qualification, and appointment setting. About the Role: We are seeking a highly experienced Voice AI /ML Engineer to lead the design and deployment of real-time voice intelligence systems. This role focuses on ASR, TTS, speaker diarization, wake word detection, and building production-grade modular audio processing pipelines to power next-generation contact center solutions, intelligent voice agents, and telecom-grade audio systems. You will work at the intersection of deep learning, streaming infrastructure, and speech/NLP technology, creating scalable, low-latency systems across diverse audio formats and real-world applications. Key Responsibilities: Voice & Audio Intelligence: Build, fine-tune, and deploy ASR models (e.g., Whisper, wav2vec2.0, Conformer) for real-time transcription. Develop and finetune high-quality TTS systems using VITS, Tacotron, FastSpeech for lifelike voice generation and cloning. Implement speaker diarization for segmenting and identifying speakers in multi-party conversations using embeddings (x-vectors/d-vectors) and clustering (AHC, VBx, spectral clustering). Design robust wake word detection models with ultra-low latency and high accuracy in noisy conditions. Real-Time Audio Streaming & Voice Agent Infrastructure: Architect bi-directional real-time audio streaming pipelines using WebSocket, gRPC, Twilio Media Streams, or WebRTC. Integrate voice AI models into live voice agent solutions, IVR automation, and AI contact center platforms. Optimize for latency, concurrency, and continuous audio streaming with context buffering and voice activity detection (VAD). Build scalable microservices to process, decode, encode, and stream audio across common codecs (e.g., PCM, Opus, μ-law, AAC, MP3) and containers (e.g., WAV, MP4). Deep Learning & NLP Architecture: Utilize transformers, encoder-decoder models, GANs, VAEs, and diffusion models, for speech and language tasks. Implement end-to-end pipelines including text normalization, G2P mapping, NLP intent extraction, and emotion/prosody control. Fine-tune pre-trained language models for integration with voice-based user interfaces. Modular System Development: Build reusable, plug-and-play modules for ASR, TTS, diarization, codecs, streaming inference, and data augmentation. Design APIs and interfaces for orchestrating voice tasks across multi-stage pipelines with format conversions and buffering. Develop performance benchmarks and optimize for CPU/GPU, memory footprint, and real-time constraints. Engineering & Deployment: Writing robust, modular, and efficient Python code Experience with Docker, Kubernetes, cloud deployment (AWS, Azure, GCP) Optimize models for real-time inference using ONNX, TorchScript, and CUDA, including quantization, context-aware inference, model caching. On device voice model deployment.

Role : VOIP Engineer Years Exp : 7+ Years Location : Ahmedabad/Pune Job type : Full Time Jd About the role : Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs. Role Specific Competencies Required Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven Experience With FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What Youll Need Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. (ref:hirist.tech)

About The Role Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs. Role Specific Competencies Required Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven Experience With FreePBX administration and troubleshooting. Genesys Cloud deployment and support. RingCentral CX configuration. VoIP Innovations provisioning. Twilio fax integration and troubleshooting. Queue Matrix platform (or similar call center software). Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What Youll Need Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. (ref:hirist.tech)

Company Description TechStreet is a Business Process Automation agency that specializes in building intelligent, AI-powered solutions for enterprises. They focus on sales automation, procurement automation, after-sales service, and ERP implementations to reduce operational friction and drive scalable growth. Role Description This is a full-time on-site role in Noida for a B2B SaaS Sales & Marketing Expert at TechStreet. The role involves day-to-day tasks related to sales automation, developing marketing strategies, and implementing AI-integrated ERP & SaaS systems. Qualifications B2B Sales and Marketing expertise Experience in developing sales automation strategies Knowledge of AI-integrated ERP & SaaS systems Proficiency in real-time analytics and decision support tools Experience with tools like n8n, Power Automate, Twilio & Shipmondo Strong communication and negotiation skills Ability to work in a fast-paced environment and meet sales targets Bachelor's degree in Business, Marketing, or related field

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Primary Skills Expert in Dialogflow CX & ES , designing virtual agents with intents, entities, contexts, and fulfillment for dynamic conversations. Skilled in Google Cloud Speech & Text Services , leveraging Speech-to-Text and Text-to-Speech for voice interactions and Sentiment Analysis for enhanced customer experiences. Proficient in CCAI Platform , developing Virtual Agents, Agent Assist, and Contact Center Insights. Strong in Cloud Functions & Webhooks , enabling backend integrations, API handling, and real-time response customization. Experienced in CCAI Integrations with Twilio, Genesys, Avaya, and Amazon Connect for seamless contact center deployments. Knowledgeable in Google Cloud Services (Cloud Run, Pub/Sub, Firestore, Cloud Storage) for chatbot data management. Deep understanding of Natural Language Processing (NLP) for intent detection, entity recognition, and optimizing conversational AI models. Secondary Skills Infrastructure as Code (IaC) – Deploying CCAI solutions using Terraform CI/CD for Chatbots – Automating chatbot deployment via Cloud Build Monitoring & Logging – Stackdriver (Cloud Logging & Monitoring) for chatbot analytics Security & IAM – Managing service accounts, IAM roles for Dialogflow & CCAI Third-Party API Integration – CRM, ticketing systems, external databases Multi-Channel Deployment – Web, WhatsApp, Facebook Messenger, IVR Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

About the Role: We are seeking a highly experienced Voice AI /ML Engineer to lead the design and deployment of real-time voice intelligence systems . This role focuses on ASR , TTS , speaker diarization , wake word detection , and building production-grade modular audio processing pipelines to power next-generation contact center solutions , intelligent voice agents , and telecom-grade audio systems . You will work at the intersection of deep learning , streaming infrastructure , and speech/NLP technology , creating scalable, low-latency systems across diverse audio formats and real-world applications. Key Responsibilities: Voice & Audio Intelligence: Build, fine-tune, and deploy ASR models (e.g., Whisper , wav2vec2.0 , Conformer ) for real-time transcription. Develop and finetune high-quality TTS systems using VITS , Tacotron , FastSpeech for lifelike voice generation and cloning. Implement speaker diarization for segmenting and identifying speakers in multi-party conversations using embeddings (x-vectors/d-vectors) and clustering (AHC, VBx, spectral clustering). Design robust wake word detection models with ultra-low latency and high accuracy in noisy conditions. Real-Time Audio Streaming & Voice Agent Infrastructure: Architect bi-directional real-time audio streaming pipelines using WebSocket , gRPC , Twilio Media Streams , or WebRTC . Integrate voice AI models into live voice agent solutions , IVR automation , and AI contact center platforms . Optimize for latency , concurrency , and continuous audio streaming with context buffering and voice activity detection (VAD). Build scalable microservices to process, decode, encode, and stream audio across common codecs (e.g., PCM , Opus , μ-law , AAC , MP3 ) and containers (e.g., WAV , MP4 ). Deep Learning & NLP Architecture: Utilize transformers , encoder-decoder models , GANs , VAEs , and diffusion models , for speech and language tasks. Implement end-to-end pipelines including text normalization, G2P mapping, NLP intent extraction, and emotion/prosody control. Fine-tune pre-trained language models for integration with voice-based user interfaces. Modular System Development: Build reusable, plug-and-play modules for ASR , TTS , diarization , codecs , streaming inference , and data augmentation . Design APIs and interfaces for orchestrating voice tasks across multi-stage pipelines with format conversions and buffering. Develop performance benchmarks and optimize for CPU/GPU, memory footprint, and real-time constraints. Engineering & Deployment: Writing robust, modular, and efficient Python code Experience with Docker , Kubernetes , cloud deployment (AWS, Azure, GCP) Optimize models for real-time inference using ONNX , TorchScript , and CUDA , including quantization , context-aware inference , model caching . On device voice model deployment. Why join us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Backend Software Engineer you will be responsible for developing a state-of-the-art SaaS solution that enables enterprises to govern and protect their sensitive data. You will contribute to performance engineering efforts and ensure low-latency and high-throughput transactions at scale. You will participate and be responsible for enforcing best practices in software quality, security, testing and documentation. We know great software engineers come from diverse backgrounds so no single individual may have all the desired skills on day one. But if you are the kind of software engineer who would have loved to engineer solutions for Stripe or Twilio API's, or the Slack or Zendesk app, or the Snowflake or MongoDB platform - we want to talk to you. You Have 5+ years building SDKs, libraries, or developer tools. Proficient in one or more programming languages like Go (preferred), Java, C, C++, Python Experience in performance engineering: developing high-throughput, low-latency systems Experience designing SDKs that wrap RESTful or gRPC APIs. Experience working with OpenAPI / Swagger specs to auto-generate SDKs or improve maintainability. Experience with API gateway platforms and observability tools. Experience in performance engineering: developing high-throughput, low-latency systems Deep understanding of algorithms, data structures, scalability, and distributed systems Privacy, authorization/authentication engineering is a huge plus Experience with continuous integration, writing testable code, and test-driven development Understanding of distributed systems and multi-threading/concurrency concepts. Proven track record of delivering cloud-native distributed SaaS platforms at scale, and with a meaningful adoption Traits such as being a fast learner, adaptable to changing landscape and most importantly a strong believer in being hands-on Understanding of Infra and cloud knowledge is a huge bonus You Will Design, implement, and maintain robust and idiomatic SDKs for backend languages (Go is preferred) Establish strategies for SDK version control, backward compatibility, and changelog management.. Write clean, modular, and testable code—optimised for both readability and performance. Responsible for designing and developing Privacy APIs and backend infrastructure to support large-scale data and privacy workflows Contribute to performance engineering efforts and ensure low-latency and high-throughput transactions at scale Participate in building and implementing effective test strategies and developing software with high-agility and zero downtime Collaborate with security and privacy engineers to deliver state-of-the-art privacy solutions Benefits Work from home expense Excellent Health Insurance Options Very generous PTO Flexible Hours Generous Equity At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.

About Apply Digital Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize value for their business and customers. Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group. Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to ten cities across North America, South America, the UK, Europe, and India. At Apply Digital, we believe in the “ One Team ” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes. Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference. Visit our Careers page to learn how we can unlock your potential. LOCATION: Apply Digital is a hybrid friendly organization with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Delhi/NCR region of India , working in hours that have an overlap with the Eastern Standard Timezone (EST). About The Client In your initial role, you will support Kraft Heinz, a global, multi-billion-dollar leader in consumer packaged foods and a valued client of ours for the past three years. Apply Digital has a bold and comprehensive mandate to drive Kraft Heinz’s digital transformation . Through implementable strategies, cutting-edge technology, and data-driven innovation we aim to enhance consumer engagement and maximize business value for Kraft Heinz. Our composable architecture, modern engineering practices, and deep expertise in AI, cloud computing, and customer data solutions have enabled game-changing digital experiences. Our cross-functional team has delivered significant milestones, including the launch of the What's Cooking App, the re-building of 120+ brand sites in over 20 languages, and most recently, the implementation of a robust Customer Data Platform (CDP) designed to drive media effectiveness. Our work has also been recognized internationally and has received multiple awards . While your work will start with supporting Kraft Heinz, you will also have future opportunities to collaborate with the global team on other international brands. THE ROLE: Are you passionate about building scalable data pipelines and optimizing data architectures? Do you thrive in a fast-paced environment where data-driven decision-making and real-time analytics are essential? Are you excited to collaborate with cross-functional teams to design and implement modern cloud-based data solutions? If so, you may be ready to take on the Senior Data Engineer role within our team. As a Senior Data Engineer, you will play a key role in designing, building, and maintaining cloud-native data pipelines and architectures to support our Composable digital platforms. You will collaborate with engineers, product teams, and analytics stakeholders to develop scalable, secure, and high-performance data solutions that power real-time analytics, reporting, and machine learning workloads. This role requires deep expertise in data engineering, cloud technologies (Google Cloud Platform - BigQuery, Lookers preferred), SQL, Python, and data pipeline orchestration tools (Dagster and DBT). WHAT YOU'LL DO: Design, build, and maintain scalable data pipelines and architectures to support analytical and operational workloads. Oversee the end-to-end management of the CDP platform, ensuring seamless integration across websites, mobile apps, CRM, adtech, and analytics systems to maintain data integrity and maximize activation potential. Collaborate with marketing, product, and data teams to enable real-time data activation and personalized customer experiences using unified CDP profiles. Build and maintain robust event instrumentation frameworks across digital properties to ensure accurate and consistent data capture for CDP ingestion and downstream use. Develop and optimize ETL/ELT pipelines, ensuring efficient data extraction, transformation, and loading from various sources. Work closely with backend and platform engineers to integrate data pipelines into cloud-native applications. Manage and optimize cloud data warehouses, primarily BigQuery, ensuring performance, scalability, and cost efficiency. Implement data governance, security, and privacy best practices, ensuring compliance with company policies and regulations. Collaborate with analytics teams to define data models and enable self-service reporting and BI capabilities. Collaborate with analytics teams to define scalable data models, maintain robust documentation (data dictionaries, lineage, metadata), and continuously monitor and optimize pipelines while staying current with evolving data engineering best practices. WHAT WE'RE LOOKING FOR: Strong proficiency in English (written and verbal communication) is required.Experience working with remote teams across North America and Latin America, ensuring smooth collaboration across time zones. 5+ years of experience in data engineering, with expertise in building scalable data pipelines and cloud-native data architectures. Proven hands-on experience implementing and managing CDPs like Twilio Segment (or similar CDPs), including event tracking plans, source/destination configuration, and identity resolution strategies. Deep understanding of MarTech ecosystems and how CDP data integrates with advertising platforms (Meta, Google Ads), CRM tools, and experimentation platforms for personalization and performance measurement. Strong proficiency in SQL for data modeling, transformation, and performance optimization. Experience with BI and data visualization tools (e.g., Looker, Tableau, or Google Data Studio).Expertise in Python for data processing, automation, and pipeline development. Extensive experience with cloud data platforms, especially Google Cloud (BigQuery, Cloud Storage, Pub/Sub), including hands-on implementation of ETL/ELT workflows using tools like DBT, Dataflow, or Apache Beam, and orchestration with Airflow, Dagster, or Cloud Workflows. Understanding of data privacy, security, and compliance best practices.Strong problem-solving skills, with the ability to debug and optimize complex data workflows.Excellent communication and collaboration skills. NICE TO HAVES: Experience with real-time data streaming solutions (e.g., Kafka, Pub/Sub, or Kinesis). Familiarity with machine learning workflows and MLOps best practices. Knowledge of Terraform for Infrastructure as Code (IaC) in data environments. Familiarity with data integrations involving Contentful, Algolia, Segment, and Talon.One . #Promoted LIFE AT APPLY DIGITAL At Apply Digital, people are at the core of everything we do . We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you: Location: Apply Digital is a hybrid friendly organization with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) Delhi/NCR, with the ability to overlap with the US/NA times zones when required. Comprehensive Benefits: benefit from private healthcare coverage, contributions to your Provident fund, and a gratuity bonus after five years of service. Vacation policy: work-life balance is key to our team’s success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being. Great projects: broaden your skills on a range of engaging projects with international brands that have a global impact. An inclusive and safe environment: we’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe. Learning opportunities: we offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support. Apply Digital is committed to building a culture where differences are celebrated, and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued. For more information, visit our website’s Diversity, Equity, and Inclusion (DEI) page. If you have special needs or accommodations at this stage of the recruitment process, please inform us as soon as possible by emailing us at careers@applydigital.com .

Company Overview Website: https://carestack.com Instagram: https://instagram.com/carestack.people CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices of any size—whether it's a single location or a large multi-site DSO with hundreds of locations. Founded in 2015 and commercially launched in early 2018, CareStack has rapidly grown to become the preferred platform for over 1000 dental offices. This marks the fastest adoption rate in the dental practice management software market, traditionally dominated by legacy players. More About CareStack ● Recognized by independent B2B software review platforms and research analysts as the most modern, innovative, and customer-centric company in the space. ● Strong strategic partnerships with dental industry leaders like Delta Dental, Darby Dental, and others. ● Headquartered in Orlando, FL, with offices in Minnesota, Bangalore, Trivandrum, and Cochin. Qualifications • B.Tech in Computer Science / MCA / M.Sc in Computer Science (preferred) Experience • Minimum 3 years of professional experience in PHP development • At least 1 year of hands-on experience with the Laravel framework Technical Skills • PHP (Laravel or other frameworks) • REST API development • MySQL • MongoDB • Firebase • BigQuery • Object-Oriented Programming (OOP) • Data Structures and Algorithms • Message Queue systems • Telecom-related knowledge (e.g., Twilio, Asterisk, SIP) Responsibilities • Develop clean, scalable, and well-documented code • Design and implement RESTful APIs • Optimize code and databases for performance and scalability • Contribute to improving overall system design • Collaborate with team members in a fast-paced, dynamic environment • Lead and mentor team members when required • Participate in technical discussions and contribute to decision-making Requirements • Strong understanding of software development best practices • Solid analytical and problem-solving skills • Ability to work independently and as part of a team • Good communication and collaboration skills

The Opportunity: We are seeking a highly skilled and experienced Segment CDP Architect/Consultant to help us unlock the full potential of existing Twilio Segment for our Australian client (Fashion Retailer). We've identified a need to optimize client's CDP to better align with their business outcomes and marketing objectives. This engagement is focused on a comprehensive assessment and strategic roadmap to enhance data integrity, usability, and overall platform value. What You'll Do: This engagement will involve a deep dive into our current Twilio Segment CDP implementation, with the primary objective of evaluating current configurations, data flows, and usage against common CDP best practices and Twilio Segment guidelines. Your services will include: Configuration Review: Thorough analysis of our existing Segment sources (e.g., website, mobile app, backend systems). Examination of configured destinations (e.g., marketing automation platforms, analytics tools, data warehouses). Review of implemented protocols and event schemas. Assessment of our Segment workspace settings, user permissions, and governance frameworks. Data Quality Assessment: Detailed examination of data collection points to ensure accuracy, completeness, and consistency. Analysis of event structures and properties, ensuring adherence to a well-defined tracking plan. Evaluation of our identity resolution processes and strategies to ensure a unified customer view. Integration Audit: Comprehensive review of key integrations with our marketing systems (e.g., email platforms, advertising platforms). Audit of integrations with analytics platforms (e.g., Google Analytics, custom dashboards). Assessment of data flow and integration with other critical business systems (e.g., e-commerce platform, CRM). Best Practices Alignment: Identification of areas where current configurations can be optimized for improved performance, scalability, and efficiency. Recommendations for enhancing data governance, privacy, and compliance within Segment. Proposing solutions to align our Segment implementation with industry-leading CDP best practices. Deliverables: A detailed report outlining findings, identified gaps, and a prioritized list of actionable recommendations. A clear implementation blueprint to align our existing Segment implementation with best practices, enhancing data integrity, usability, and overall platform value. What You'll Bring: Proven Expertise: 3+ years of hands-on experience as a Segment CDP Architect, Consultant, or similar role, with a strong focus on implementation, optimisation, and value realisation. Deep Segment Knowledge: Expert-level understanding of Twilio Segment's platform, including Sources, Destinations, Protocols, Tracking Plans, Audiences, Personas, Functions, and other key features. Data Acumen: Strong understanding of data modeling, event structures, identity resolution, and data quality principles. Technical Proficiency: Familiarity with various data collection methods (e.g., JavaScript SDK, mobile SDKs, server-side tracking). Experience with APIs and integrating Segment with diverse systems. Knowledge of SQL for data validation and analysis is a plus. Marketing & Analytics Integration Experience: Demonstrated experience integrating Segment with a wide range of marketing automation platforms, advertising platforms, and analytics tools (e.g. Google Ads, Facebook Ads, Google Analytics). Consulting Skills: Excellent analytical, problem-solving, and communication skills (both written and verbal). Ability to translate technical concepts into clear, actionable recommendations for business stakeholders. Project Management: Strong organizational skills with the ability to manage project timelines and deliverables effectively. Fashion Retail Experience (Preferred): Prior experience working with fashion retailers or e-commerce businesses is highly desirable, understanding the unique data challenges and opportunities in this sector. Certifications: Twilio Segment certifications are a significant plus. This is a remote, part-time contract role. You will work with a squad consisting of a Segment CDP Developer and a Marketing Data Analyst.

About us: 3Insys is the IT-OT Agile Integration suite for the Energy and Utility sector that provides a hybrid cloud-based integration Platform-as-a-Service (iPaaS) solutions for System Integration, Data Integration, Identity Management, API Management, and Robotic Process Automation. 3Insys assists utilities to securely orchestrate data flows and robotize complex operational processes throughout their disparate IT and OT systems and environments. We are looking for an experienced Senior Full Stack Engineer/Architect to work on a multidisciplinary team in an agile, fast-paced development environment. The qualified candidate will drive the SaaS and Enterprise Software strategy, architecture, implementation, test, and deployment for software systems, who are passionate about changing the world positively via technology. The candidate as a team member will be responsible for, but not limited to, the following: reviewing architectural and technical requirements, focusing on solution development throughout the project life-cycle, supporting the development and testing activities, supporting best practices and proven patterns, and executing proof of concepts on various technologies. Experience level : Senior Level (8+ yrs) Position: Senior Full Stack Engineer / Architect Qualification : BS or higher in Computer Science or related technical discipline Industry : SaaS, Enterprise Software Development. Qualifications: 8+ yrs of development engineering experience 5+ yrs in a professional senior technical role and / or architect 5+ yrs Agile / Scrum / Extreme development experience 5+ yrs Experience with MVC and MVVM architecture design 5+ yrs Experience with SaaS architecture 4+ yrs Experience with Microservices architectures 5+ yrs Experience in developing modern web sites, real-time dashboards, and visualizations Experience in creating and using secure, scalable and distributed RESTful Web API Working knowledge with test-driven development Experience with Asynchronous, Parallel, Reactive and Functional programming paradigms Strong software documentation skills Strong written and spoken English communication skills Required Skills: Web Application Framework: ASP.NET Core, ASP.NET Core MVCProgramming Languages: C#, SQL CSS Frameworks: Bootstrap 45.x Database Technologies: PostgreSQL 13.x+, MongoDB, MS SQL Server 2019 / 2022 Object-Relational Mapper (ORM): Dapper, Entity Framework Core Designing and using Messaging Patterns using RabbitMQ and Kafka Managing Collaborative Code Repositories: Bitbucket, Git, GitHub, Team Foundation Server Well versed in the use of JIRA for project management Key Responsibilities: Commitment to design scalable, secure, and reusable software Strictly employ Development/ Test/ Acceptation/ Production/ Backup (DTAPB) environments in the software development cycle Lead, collaborate, mentor, and manage a small team of developers (onshore/offshore) Work independently, meet deadlines, adapt to shifting priorities, and manage multiple projects at a time Preferred Skills: Integrate 3rd party API: Slack, MailChimp, Twilio, SendGrid, Paypal, Stripe, Google, and others Cloud services - Design, Development, Deployment, and MaintainServer-side technologies - Nginx, Redis/Garnet, Apache, OpenSearch, etc. Security technologies - SSO, IDM, SAML, OAuth, JWT Product and project management skills JavaScript Libraries / Frameworks: JQuery, AngularJS, ReactJSExperience with using NuGet packages such as Serilog, AutoMapper or Mapperly Benefits Employee Provident Fund Health Insurance coverage for employees and their immediate family members Casual Leave Paid Time Off (Earned Leave) Government and Festival Holidays

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. Qualifications 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. Qualifications 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. Qualifications 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. Qualifications 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. Qualifications 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. Qualifications 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. Qualifications 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

We’re building a SaaS product that helps small businesses in India (restaurants, salons, clinics, construction firms etc) handle customer calls using AI-powered voice bots. You’ll lead the tech side by integrating existing platforms (not building from scratch). Your Role • Set up voice call systems using Twilio, Exotel or Knowlarity • Integrate Speech-to-Text (Google STT, Deepgram) and Text-to-Speech (ElevenLabs, Google TTS) • Power conversations using GPT-4, Dialogflow or similar • Build/manage backend (FastAPI or Node.js) and link to CRM (Airtable, Supabase) • Create a client dashboard using Retool, Glide or custom frontend • Automate tasks using Zapier/Make • Optimise latency, monitor performance and ensure reliability • Lead tech growth and own the product roadmap You Should Have • Strong API integration and backend experience • Hands-on with Twilio, GPT APIs, Dialogflow, voice tools • Familiarity with low-code tools and basic DevOps • Product mindset and ability to ship fast • Bonus: multilingual bot experience, prior SaaS/SMB tech work Why Join • Founding role in a fast-growing, real-world AI product • Own the tech stack, shape the future, grow with the company • Solve real problems for Indian businesses using cutting-edge AI 📩 Apply via LinkedIn.

About the role: Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset.

Overview: Seeking an skilled and experienced Full Stack Developer to join our dynamic team working on our flagship app. The ideal candidate will have a depth of experience in the entire web development process, including design, development, and deployment, with a keen attention to detail and a passion for creating seamless user experiences. Position Type: Full time, 8 - 10 hours work, Monday to Friday. NOTE: DO NOT APPLY IF YOU ARE LOOKING FOR A SECOND JOB. THIS IS NOT A SECOND JOB AND DO NOT MAKE OFFERS ABOUT MAKING THIS AS SECOND JOB. IF VIOLATED, YOU WILL BE FIRED WITH NOPAY. Location: Remote, Anywhere in Asia (India, Nepal, and other countries) Salary: Negotiable. Key Responsibilities: • Design & Development: Work closely with the design team to translate mock-ups into scalable and maintainable code. Design, build, and maintain efficient, reusable, and reliable code across the full stack. • Backend Management: Using the Express framework, develop and maintain backend infrastructure on Node.js. Handle data storage solutions with MongoDB, ensuring data integrity and security. • Frontend Mastery: Utilize Ionic 5 and Angular 12 to build a robust, responsive, and user-friendly frontend. Ensure all visual and interactive elements of the application perform seamlessly across devices. • API Integration: Design and implement API integrations using the Express framework. Ensure seamless and efficient integration with third-party services such as AWS, Heroku, Twilio, Firebase, and others. • Performance Optimization: Monitor and analyze application performance metrics, making necessary adjustments to optimize speed and user experience. Implement best practices in caching, lazy loading, and other performance-enhancing techniques. • Testing: Implement comprehensive testing routines, including unit, integration, and end-to-end tests, to ensure code reliability and robustness. • Deployment & Maintenance: Manage and oversee the deployment processes across various environments, ensuring smooth releases. Regularly review, maintain, and upgrade existing systems for optimal performance. • Collaboration: Engage in regular code reviews, team discussions, and brainstorming sessions to share knowledge, learn from peers, and drive innovation in the product. • Security: Implement and monitor security measures to protect user data and other sensitive information. Stay updated with industry security threats and best practices to ensure our platform remains uncompromised. • Documentation: Document codebase, architecture decisions, and procedures. Ensure clear, concise documentation is available for the team and future developers. • Continuous Learning: Stay abreast of the latest developments and best practices in the web development domain. Regularly explore new technologies that can be implemented to enhance the platform's features or improve its performance. • Problem Solving: Troubleshoot any arising issues related to the application or its underlying infrastructure, ensuring minimal downtime and maintaining user trust. • Mentorship: Provide guidance and mentorship to junior developers, fostering a culture of continuous learning and improvement within the team. • Stakeholder Communication: Liaise with non-technical stakeholders, communicating clearly about project status, timelines, and technical challenges, ensuring alignment with business objectives. Required Qualifications: • 6-7 years of proven experience as a Full Stack Developer. • Strong expertise in Ionic 5, Angular 12, Node.js 18, Express, and MongoDB. • Solid experience with AWS services, including CloudFront, S3, EC2, Lambda, and familiarity with Heroku, Twilio, and Firebase. • Proficient understanding of web markup, including HTML5 and CSS3. • Strong understanding of server-side CSS pre-processing platforms. • In-depth understanding of the entire web development process (design, development, and deployment). • Knowledge of best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. • Excellent problem-solving skills, analytical thinking, and a detail-oriented mindset. • Strong written and verbal communication skills. If interested, send us your resume in pdf or word format, with your name, email id, phone number with country code, and availability time with time zone details. Will call you and talk to you if you are shortlisted.

Get To Know Us First! Who We Are At interface.ai, we’re redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions. Our mission : To make banking effortless, intelligent, and profitable—enhancing user experience while boosting revenue and efficiency for financial institutions. We’re not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, we’re shaping the future of AI in financial services. Join us to build something transformative. Careers - https://interface.ai/open-positions LinkedIn - https://www.linkedin.com/company/interface-ai/ Role - Senior Executive Finance (US GAAP) We are seeking a highly skilled and detail-oriented Accounting and Finance Specialist to join our team. The ideal candidate will be responsible for managing billing inputs, payroll processing, vendor payments, financial reconciliations, and compliance. This role requires strong analytical skills, collaboration with multiple teams, and experience in financial reporting. What You’ll Do Collaborate with the Delivery and Engineering teams to gather billing inputs and prepare input files, including detailed Twilio reports. Record customer invoices and maintain the collection database and aging report. Process monthly payroll, liaising with HR to gather inputs for new joiners, onboard employees in Zoho Payroll, and guide them in updating necessary salary details. Account payroll entries, reconcile with the salary register, and record corresponding statutory provision entries. Collaborate with PEO service providers (Trinet, Rippling, Deel.com) for labor compliance and payroll processing. Facilitate new vendor setup, procurement of purchase orders or agreements, and collection of W8/W9 forms for compliance filing. Verify, validate, and account for vendor bills and payroll for the USA and Canada. Maintain and update vendor bill trackers, and process credit card statements/bills, working knowledge of bill.com is preferred. Review, analyze, and respond to external supplier inquiries and perform supplier statement of account reconciliations. Accounting for depreciation, fixed assets, prepaid expenses, and accrued entries. Reconcile bank balances and books, ensuring all balance sheet accounts are fully reconciled. Assist in month-end closing, budget forecasting, and variance analysis. Support the preparation of financial statements, schedules, and collaborate with auditors. What You’ll Bring Bachelor’s degree in Accounting, Finance, or a related field. 4+ years of experience in accounting, payroll processing, or financial reporting. Strong knowledge of accounting principles, reconciliations, and financial compliance. Experience working with PEO service providers is preferred. Proficiency in accounting software such as Zoho, QuickBooks, or similar platforms. Advanced Excel skills and experience handling large datasets. Strong attention to detail and ability to work in a fast-paced environment. Excellent communication and interpersonal skills. Bonus Points: Experience with international payroll processing and labor compliance. Familiarity with US and Canadian financial regulations and tax compliance. Why Join Us? Remote-first culture – Work from anywhere, with top-tier colleagues. Be at the forefront of AI innovation – Build game-changing products that shape the financial industry. High ownership, high impact – Your work will define the future of banking. Comprehensive Benefits – We take care of our people. Ready to lead with impact? Apply now.

Sprinklr is looking for Product Solution Consultant / Manager in CCaaS/ Contact Center . You will be responsible for working with Sales teams in your designated region(s), working on technical sales opportunities and serving as the extensibility expert on the team. You are naturally curious, a technologist at heart, and someone who has an affinity for problem solving. You understand and can articulate the business value of an end-to-end solution. Solutions Engineer at Sprinklr are seasoned technologists who have real-world experience building or planning out enterprise integrations. You should have a strong understanding of technology such as CCaaS, Contact Center, Telephony, Voice , CPaaS, Cloud and On-Premise Contact Center Systems, CRM systems, Service Clouds, CDP’s, digital and Contact Center automation. As well as working knowledge of APIs, Saas and legacy CRMs, relational databases, data lakes, and cloud hosting technologies like AWS or Azure. Solutions Architects are able to articulate how Sprinklr can integrate and enhance a customer’s existing software ecosystem to tell a more cohesive story about the customer journey. The Solution Consultant team is part of the Pre-Sales Solution Consulting organization and works across Sprinklr on sales opportunities to define and build out requirements for complex solutions, often spanning multiple technologies. We engage directly with the largest and most complex enterprises in the world. These enterprises look to Sprinklr and our platform to transform their business. For these enterprises to be successful, they rely on technologists who can advise them throughout the transformation. The Solution Consultant team works closely with Sales, Solution Consulting and Field teams to maximize opportunities by understanding customer needs, envisioning a future state, and helping customers get there. You should be a highly accountable and driven individual, as you will be looked at by the multiple teams you work with as a leading voice. Main Responsibilities: Work directly with prospects and customers during sales cycles, to build confidence and excitement around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence and Automation platform and integrations with customer systems Own all deliverables around extensibility and integrations with customers: deliver value propositions, build data-flow and entity-relationship diagrams, walk-through integration demos, use Postman and other tools to show our API’s, and answer RFPs Be comfortable proactively recommending solution designs to customers during the sales cycle. You should be able to work with the customer to understand their existing technology stack and understand where Sprinklr plugs in and provides value Help identify and research opportunities on new/existing clients Collaborate with Engineering and Product teams to further build a best in class platform solution that the Solution Architecture team can inspire and sell into clients. Contribute to the development of your own and your team’s technical acumen Proactively engage in the strategic development of the SA organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc. Creates compelling presentations and collateral that demonstrate our solutions and the value they provide against a customer’s required capabilities Ability to Identify further requirements within new and existing accounts. Expected to Continually Develop and maintain expert technical understanding of the client portfolio whilst leveraging against competitor solutions Lead and deliver technical workshops & proof of concepts based on customers key business requirements and ROI Creates re-usable collateral for the entire global presales team and acts as a mentor Keeps up with an aggressive training schedule and maintain up to date Sprinklr product certifications Identify key requirements needed from cross-functional teams and external vendors Develop and manage budget for projects and be accountable for delivering against established business goals/objectives Work with other sales and solution consultants to identify risks and opportunities across multiple projects within the department Provide hands-on, pre-sales technical guidance to the Sales division Create and deliver technical sales-focused presentations to buyers including whiteboarding and demo’s Attends client meetings to conduct in depth discovery on the customer’s current and future states and positive business outcomes Experience in a pre-sales/solution-consultant role at a SaaS company is a plus Skills & Experience: Should have 8+ years of experience and should be a Subject Matter Expert in the Latest contact center solutions with a focus on customer experience. Cloud Contact Center - Voice/CCaaS - ( Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk etc. ), CCaaS, Contact Center, Telephony, CPaaS, Cloud and On-Premise Contact Center Systems, CRM systems, Service Clouds, CDP’s, digital and Contact Center automation . Experience defining solution architecture for Conversational AI and Telephony/IVR systems (IVR, AI, Voice/Chat Bots, business APIs) to build modernized Conversational AI and Telephony/IVR systems to bring seamless CX/UX experiences. Monitoring, Contact Center Automation and Contact Center Intelligence In depth Technical knowledge of contact center environments, ideally hosted or cloud-based contact center solutions, CCaaS and conversational AI working with Vendors such as Cisco, Avaya, Mitel, Genesys, Unify, NICE, Five9, Twilio and other edge-latest contact center solutions. In depth hands on experience in any of the contact center channels, Inbound, outbound, workforce management, Digital Channels/Omni Channels Articulate business outcome’s and be able to create a technical roadmap to achieve it Experience working in some of the following areas, Contact Centre Solutions ,VOIP, Instant Messaging & Presence Platforms, Collaboration (e.g., Voice, Video and Digital Collaboration, Web, etc) Understanding of the contact center and telephony technologies especially in Voice technologies SIP, SBCs, WebRTC and Codecs Experience with unified communications/IP telephony architecture and deployment Functional understanding of network financial management, ROI analysis and business case development

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What can you expect in a Senior Manager, Digital Solutions Engineering role with TaskUs: We are seeking a highly motivated and experienced Senior Manager, Digital Solutions Engineering to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Manager, you will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry. Key Responsibilities: Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time - Assist in completion of Technology sections in RFI/RFP/RFQ as required Partner with finance in providing guidance to build commercials/pricing during PreSales Document and handover technical specifications for Post Sales implementation Review SOW's with legal Drives accountability in cross functional IT teams during solutioning Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements. Stay informed about the competitive landscape and market trends, providing insights and recommendations to internal stakeholders for product improvements and go-to-market strategies. Required Qualifications: Bachelor's Degree or Equivalent with 7+ years' experience in business, marketing, technology or a related field. An advanced degree is a plus. Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk Has built best practices in business process and created repeatable playbook Has led multidisciplinary cross functional teams or projects Can handle multiple campaigns/projects at the same time Can review and write technical documentation including client-facing collaterals. Proven experience in a customer-facing role with a strong technology background. Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner. Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences. Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives. Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations. Proactive mindset with a focus on driving customer success and achieving measurable outcomes. Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable. Experience in handling customer escalations and resolving conflicts in a professional and timely manner. Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines. Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level. Can start ASAP or within 30 days. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .