441 Twilio Jobs - Page 12

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Strategic Sourcing Manager in India. About The Job Twilio is growing rapidly and seeking a Strategic Sourcing Manager in India, to drive the Shared Services Procurement and Source strategy and planning. Reporting to the Procurement Operations Leader in North America, this is a senior leader critical position will help manage and develop the Procurement Ops Help Desk & Sourcing Buy Desk teams in India. You will work closely with the Twilio Strategic Sourcing & Procurement organization based in North America. You will interact extensively across functional teams within Twilio and have exposure to executive leadership. Responsibilities As the Strategic Sourcing Manager, you will lead the the tech Sourcing and Procurement categories. You will be based out of the Bangalore office and will handle global Procurement Operations duties as assigned as well as manage supplier tail spend. You will live the Twilio Magic values: NO SHENANIGANS: You will quickly identify key vendor contracts and procurement activities that need to be moved over to India and ensure the flawless execution of that BE INCLUSIVE: Work with cross-functional finance, legal, security, privacy and AP teams on deals and operations-related activities BE AN OWNER: Engages with Sourcing Managers and Procurement Team based in North America as needed to identify issues or roadblocks with target WRITE IT DOWN: Jointly develop the strategic Sourcing and Procurement maturity plan, ensuring alignment with the overall department and company vision Ensuring alignment across sourcing and procurement team /leadership / functions on strategy, plan, risks and decisions, cascading communications and managing stakeholder expectations. DRAW THE OWL: In partnership with sourcing and procurement function in North America, build the Proc Ops Helpdesk and Sourcing Buy Desk, including but not limited to: Identify and develop process improvements, best practices, and tools to increase the efficiency and effectiveness of the Procurement and Sourcing team Manage tail spend for all categories, including technology, Marketing and Workplace Services DON’T SETTLE: Assume responsibility to optimize vendor base, lower cost footprint and streamline critical processes during peak seasons and be responsible for delivering value to Twilio. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 8+ years of relevant Strategic Sourcing and Procurement experience in a Shared Service environment, preferably at a leading technology company Strong Strategic Sourcing Category Management experience in multiple categories (SaaS Software, Hardware, Workplace Services, Marketing & Contingent Workforce) Experience in: Supplier Performance Management (QBR’s, Risk, ESG Management), Procurement Operations (developing policy, Reporting, Compliance and Auditing, Vendor onboarding and master vendor data management Experience managing tail spend team delivering savings and establishing strong partnerships with BU’s, Procurement Team, and Suppliers Knowledge of entire Procure to Pay lifecycle and upstream and downstream impacts; including Sourcing, Procurement Operations, Payments, Purchasing Policy, Audits/controls Excellent communication and executive presence, extremely organized Stellar contract language reviewing ability and financial analysis acumen A demonstrated track record of successful cross-functional leadership, collaboration, and relationship building Proven expertise in structuring and negotiating complex supplier agreements, achieving cost savings and strong compliance. Demonstrated leadership in driving complex RFI, RFQ, and RFP processes. This role will work in shift from 2pm to 11pm IST Desired Strong analytical and finance capacity developing operational metric dashboards and Financial analysis and Spend Data BA/BS in Business, Economics, Accounting, Engineering, or related fields is required; MBA or advanced degree is highly preferred. Experience leading large-scale projects with cross-functional teams. Strong technology experience of JIRA, Coupa, Netsuite, SAP and Oracle ERP Systems Location This role will be remote, and based in India. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more Show less

AI Engineer & Automation Expert 📍 Location: Banjara Hills, Hyderabad 💼 Employment Type: Full-time / Contract-to-Hire 💰 Compensation: Competitive + Performance-Based Incentives About MetaNova AI MetaNova AI is building advanced AI-powered agents and automation systems across multiple real-world use cases. We’re solving practical problems with scalable solutions that combine conversational AI, data pipelines, API integrations, and real-time intelligence. 🔗 Learn more: www.MetaNovaAI.com Role Overview We’re looking for a highly technical AI Engineer and Automation Expert with experience in Make.com, n8n , and other automation tools to help design and deploy AI agents across multiple projects. You'll be building agent workflows from scratch, connecting APIs, orchestrating logic, and deploying high-uptime, modular automations that actually work in production. This role requires strong hands-on experience with automation frameworks, data flow design, and real-world agent building. 🛠 Responsibilities Build advanced agent workflows using Make.com, n8n, LangChain, or equivalent platforms Design multi-step automations involving OpenAI, Google APIs, WhatsApp, webhooks, voice APIs, databases, CRMs, and form tools Integrate AI models (GPT-4, Whisper, Vision models, etc.) into workflow logic Connect and manage external APIs, handle webhooks, and structure modular pipelines Develop and maintain ETL pipelines to extract, transform, and load structured data from various sources (PDFs, voice, text, JSON, etc.) Collaborate with cross-functional teams to turn use cases into working AI agents Build monitoring, logging, and fail-safe mechanisms to ensure system stability Work with large datasets and optimize flows for speed and performance 🧠 Preferred Experience 2–4 years of experience in AI automation, integrations, or workflow engineering Hands-on experience with n8n, Make, Pipedream, LangChain , or similar orchestration tools Proven experience building and deploying multi-step AI agents Strong understanding of API integration , event-driven design , and automation logic Experience with ETL pipelines , especially in low-code or Python-based environments Exposure to LLM orchestration , semantic search , PDF/voice transcription , and classification tasks Bonus: Experience with computer vision , CCTV-based tracking, or object detection Tech Stack You Should Be Comfortable With Tools: n8n, Make, LangChain, Python, Pipedream, Airtable, Twilio, Google Cloud, OpenAI, Whisper API, OCR APIs Data: JSON, REST APIs, SQL/NoSQL , basic ETL concepts Deployment: Webhook-based triggers, cron flows, modular workflows 🧩 Soft Skills You can think like an engineer , but build like a product hacker You're fast, reliable, and prioritize working outcomes over theory You can read documentation, solve integration problems, and debug with minimal handholding You care about clean logic, reusability, and uptime To Apply Send your resume + 2–3 examples of past automation projects (or GitHub/Notion link). Subject: Application – AI Automation Engineer This is a hands-on builder role . If you're excited by automating workflows, connecting AI to business processes, and building powerful agents that save time and solve real-world problems — we want to hear from you. 🔗 www.MetaNovaAI.com Show more Show less

Primary Skills Expert in Dialogflow CX & ES , designing virtual agents with intents, entities, contexts, and fulfillment for dynamic conversations. Skilled in Google Cloud Speech & Text Services , leveraging Speech-to-Text and Text-to-Speech for voice interactions and Sentiment Analysis for enhanced customer experiences. Proficient in CCAI Platform , developing Virtual Agents, Agent Assist, and Contact Center Insights. Strong in Cloud Functions & Webhooks , enabling backend integrations, API handling, and real-time response customization. Experienced in CCAI Integrations with Twilio, Genesys, Avaya, and Amazon Connect for seamless contact center deployments. Knowledgeable in Google Cloud Services (Cloud Run, Pub/Sub, Firestore, Cloud Storage) for chatbot data management. Deep understanding of Natural Language Processing (NLP) for intent detection, entity recognition, and optimizing conversational AI models. Secondary Skills Infrastructure as Code (IaC) Deploying CCAI solutions using Terraform CI/CD for Chatbots Automating chatbot deployment via Cloud Build Monitoring & Logging Stackdriver (Cloud Logging & Monitoring) for chatbot analytics Security & IAM Managing service accounts, IAM roles for Dialogflow & CCAI Third-Party API Integration CRM, ticketing systems, external databases Multi-Channel Deployment Web, WhatsApp, Facebook Messenger, IVR

Role - Sr Manager, Generative AI Experience - 8+ years Work Location - Remote Notice Period - Immediate Joiners Mandatory Skills - Generative AI, LLM Modules, Python, SQL Architecture, Azure Cloud Required Skills: Proven experience in implementing contact center solutions. Experience in any one contact center application (Genesys, Five9, Cisco, Avaya, Aws Connect, Twilio etc) Strong troubleshooting skills. Applicant must be able to determine the causes of complex problems Strong proficiency in Python programming. Experience with Generative AI (GenAI) development and integration. Knowledge of TensorFlow, Keras, PyTorch, or Scikit-learn for developing machine learning models. Familiarity with SQL and NoSQL databases, such as PostgreSQL, MySQL, MongoDB, or Redis. Experience with cloud platforms like AWS, Azure, or Google Cloud Expertise in database design, technical documentation Excellent problem-solving and analytical skills. Strong leadership and team management abilities. Effective communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Knowledge of software development best practices and methodologies. Knowledge of DevOps practices and tools like Docker, Kubernetes, Jenkins, and Git. Roles and Responsibilities: Lead the implementation of contact center solutions, ensuring seamless integration and optimal performance. Develop and integrate Generative AI (GenAI) technologies to enhance our product offerings. Write, review, and maintain code modules, ensuring high-quality and efficient code. Collaborate with cross-functional teams to define project requirements, scope, and deliverables. Manage and mentor a team of developers, providing guidance and support to achieve project goals. Stay updated with the latest industry trends and technologies to drive innovation within the team. Ensure compliance with best practices in software development, security, and data privacy. Execute full software development life cycle (SDLC) Troubleshoot and resolve technical issues in a timely manner. Qualifications: Information Technology, or a related field. Minimum of 12+ years of experience in technology management or a similar role. Demonstrated experience in managing technology projects from inception to completion. Applicants can connect with Abhishek for more details Email - abhishek.m@livecjobs.com WhatsApp - 8154808075 Show more Show less

Job Description: Seasoned digital marketing professional with hands-on experience of growing and running digital channels- SEM, Email Marketing, Retargeting, Affiliate Marketing, Facebook Marketing, Video Adverts, Experience creating websites and landing pages from scratch Experienced in the development, execution and optimization of Digital Marketing strategies Craft strategies for Digital, social media, SEO and growth hacks Build and manage a rich content/ digital marketing calendar that attracts a qualified audience. Maintain Social Media branding, Online Reputation Management (ORM). Drive and own performance marketing ROI on Facebook and Google Be an expert user of tools such as LinkedIn Sales Navigator, Mailchimp, Twilio etc for analysis and lead generation. Analyze consumer behavior and determine customer attributes. Generate leads for sales. Identify opportunities in new market segments and facilitate expanding market share. Monitor competitions digital marketing activities and develop plan to counter it. Communicate brand value, positioning, company expertise. Set up a sales funnel to generate visits and a sales process to convert those visitors to leads and clients. Strategically allocate budget for paid content with a greater emphasis on driving organic engagements. Measure, track and improve ROI in lead generation initiatives like Conversion rate, lead quality, CPC, CPL etc. High- impact marketing and business development solutions that will drive business growth and boost profits. Calling clients in international markets and setting up appointment with leads. Knowledge of WordPress/ web development. Required Candidate Profile Demonstrable experience working as a digital marketing professional with at least 4-year experience in handling Adwords, Facebook PPC budgets. Overall, 4-6 years of experience managing the complete suite of digital marketing from SEO, SEM, SMM, Email marketing and Video Marketing, preferably in B2B domain. Should have made PPC strategies to reduce the CPC and CPL. Hands - on experience of Google Analytics, in creating custom reporting, experiments, goals etc. Super skills in native advertising, sponsored content, affiliate marketing and content marketing. Out of box thinker to create new ways of interactions with customer and enhancing the customer experience. Always focused on the end goal of business growth and revenue creation. Role: Growth Marketing Industry Type: Analytics/KPO/Research Department: Marketing and Communication Employment Type: Full-Time, Permanent Role Category: Digital Marketing Education: PG: MBA/PGDM in Advertising/ Mass Communication, Marketing Key Skills: Growth Hacking, Growth Consulting, Marketing Strategy, Email Marketing, Marketing Analysis, Google Ads, Performance Marketing, Business Development, Growth Strategy, Marketing Budget Total Work Experience - 4 years Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Health insurance Schedule: Day shift Morning shift Supplemental Pay: Yearly bonus Application Question(s): Do you have experience in B2B marketing? Have you targeted SMBs outside India? Experience: Digital marketing: 4 years (Required) Work Location: In person

POSITION : Sales Development Representative (SDR) – North America Region EDUCATION : MBA/PG in Management (Full-time) (Undergraduate degree in engineering preferred) LOCATION : Bangalore (Hybrid – 3 days/week in office) About Algonomy Algonomy (previously Manthan-RichRelevance) is a global leader in algorithmic customer engagement, powering digital-first strategies for retailers and brands. With Xen AI at its core, we enable 1:1 omnichannel personalization, customer journey orchestration, and customer analytics, serving over 400 global brands including HP, L’Oréal, Tiffany & Co., McDonald's, Zalora, and Pizza Hut. Our solution portfolio includes the powerful Active Content platform (https://algonomy.com/omnichannel-customer-marketing/active-content/)—a real-time marketing solution enabling automated, personalized content experiences across customer touchpoints. Role Overview As a Sales Development Representative , you will be crucial in driving the sales pipeline for Algonomy’s Active Content solution, focused on the North American market . This role is ideal for professionals who bring strong experience in Martech SaaS sales , especially in Marketing Automation , CRM , or Digital Experience Personalization . This is a Bangalore-based hybrid role. Candidates must be located in Bangalore or willing to relocate , with a mandatory 3 days/week in-office presence. You must also be willing to work North American (US) business hours . Key Responsibilities Understand retail businesses in the North American region, perform need-gap analysis, and align Algonomy’s offerings accordingly. Strategize and execute territory planning alongside Account Directors, using a mix of Account-Based Marketing (ABM), high-touch, and low-touch approaches. Analyze campaign performance across demand generation channels (e.g., Google Ads, LinkedIn) and adjust outreach strategies accordingly. Generate a qualified pipeline for Algonomy's suite of offerings, with emphasis on Active Content , by identifying, qualifying, and engaging prospects in international markets. Conduct high-velocity prospecting: identify decision-makers, uncover key needs ("hot buttons"), assess timelines and fit, and deliver tailored, value-driven outreach. Execute demand generation via outbound and inbound channels—personalized emails, calls, LinkedIn InMails, and more. Collaborate with internal teams to refine messaging, monitor performance, and ensure pipeline health. Work with a leading demand generation stack: 6Sense (intent-based ABM), LinkedIn Sales Navigator , Outreach , SFDC , Marketo , Twilio , and more. Required Experience & Qualifications 3–5 years of experience in an SDR or equivalent business development role, preferably in a B2B SaaS company. Proven experience in selling Martech SaaS solutions. Familiarity with any of the following is highly preferred: Marketing Automation platforms Customer Relationship Management (CRM) tools Digital Experience Personalization technologies Excellent and precise written and oral communication skills (a must!) Strong interpersonal skills and the ability to build rapport with prospects Critical thinker, quick learner, and a collaborative team player A hustler – self-driven, persistent, and results-oriented Comfortable working US time zone hours Must be Bangalore-based or willing to relocate , with availability to work from the office at least 3 days/week Why Join Us? Join a fast-growing global Martech leader solving real-world retail challenges. Work with cutting-edge technology and a world-class client base. Be part of a high-impact team with significant growth and career development opportunities. Thrive in a culture that’s bold, creative, agile, and always learning. Show more Show less

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Fullstack Engineer, you will be responsible for being a versatile developer who works on both the frontend and backend of applications, ensuring seamless integration and functionality across the entire technology stack. This position will collaborate often with various internal and external business and engineering teams. You will also have an opportunity to eventually lead efforts to champion and instill a culture of Fullstack at Skyflow. We know great Fullstack Engineers come from diverse backgrounds so no single individual may have all the desired skills on day one. But if you are the kind of software engineer who would have loved to engineer solutions for Stripe or Twilio API's, or the Slack or Zendesk app, or the Snowflake or MongoDB platform - we want to talk to you. Desired Qualifications 3+ overall years hands-on experience as a Fullstack Engineer or a similar role. Have experience in building production full-stack software with Node.js and/or working with complex React applications. Experience with GraphQL. Knowledge of RESTful and GraphQL API design and implementation. Familiarity with CI/CD pipelines, cloud platforms, and containerization tools (Docker, Kubernetes). Working knowledge of GitHub, Jenkins and automated test tools Test-driven development and writing well-tested code Responsibilities Architect and implement robust Full-stack systems. Enhance system performance and reliability through optimization. Develop and maintain server-side logic, ensuring high performance and scalability. Build and optimize APIs (RESTful, GraphQL) to facilitate seamless frontend-backend communication. Proactively identify and propose new, alternative technology to create scalable implementations and achieve results. Understand and follow engineering conventions, architectures, and best practices. Collaborate with cross-functional teams and clients to deliver robust cloud-based solutions that drive best-in-class experiences to Skyflow customers Be a thought leader and key contributor within our Engineering team and help build a Engineering culture Benefits Work from home expense Excellent Health Insurance Options Flexible Hours Generous Equity At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds. Show more Show less

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Frontend Engineer, you will be responsible for being a versatile developer who works on the frontend applications, ensuring seamless integration and functionality across the entire technology stack. This position will collaborate often with various internal and external business and engineering teams. You will also have an opportunity to eventually lead efforts to champion and instill a culture of Frontend at Skyflow. We know great Frontend Engineers come from diverse backgrounds so no single individual may have all the desired skills on day one. But if you are the kind of software engineer who would have loved to engineer solutions for Stripe or Twilio API's, or the Slack or Zendesk app, or the Snowflake or MongoDB platform - we want to talk to you. You Have 3+ overall years hands-on experience as a Frontend Engineer or a similar role. Proficient knowledge of any popular JS framework like React, Ember, Angular, or Backbone Solid grasp of data structures and basic algorithms in frontend context. Experience with responsive design and deep understanding of object-oriented design. Experience shipping robust services and user interfaces for production-grade applications in an agile, product-oriented environment. Experience with performance debugging, front end caching and benchmarking. Experience with building shared platforms for high reusability would be great. Familiarity with Docker and CI/CD processes is a huge plus. Familiarity with Backend and Infra knowledge is a huge bonus. You Will Lead the design and development of user-friendly and responsive user interfaces for the product, using ReactJS, CSS and HTML . Collaborate with cross functional teams that comprises Product Managers, backend engineers, Devops and Customer Success to create and ship elegant and high quality web applications. Contribute to integration of micro frontends to ensure modularity and scalability in the front end architecture. Participate and contribute in key discussions related to user experience and end to end functional design of features. Quickly understand and be able to diagnose/troubleshoot complex systems/code and own key pieces of the system. Participate in peer reviews of specifications, design and code. Nice To Haves Hands on experience with Node JS and Express Experience with databases, storage and caching strategies. Experience working in distributed teams and work environments. Benefits Work from home expense Excellent Health, Insurance Options Very generous PTO Flexible Hours Generous Equity At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds. Show more Show less

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Technical Support Engineer 3 Japanese Bilingual on Twilio’s Programmable Voice Support Team. About The Job Twilio is looking for new Technical Support Engineers to join our APAC Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. Responsibilities In this role, you will: Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat). Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues. Speak with customers in order to guide them through the development of their voice application. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom. Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. Work with your manager to surface customer problems and assist in process betterments. Twilio operates a 24x7 support model so the ability to work weekends and holidays (as needed) may be required. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 4 to 7 years of experience in a client-facing, technical role. Native or business fluency in Japanese (speaking and writing) is desired to work with the Japanese speaking customers. Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark). 1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX. Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own. Ability to advise on improvements for the Voice product. Ability to make sound decisions quickly and efficiently. Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties. Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions. Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC. Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position. You will help customers solve their technical challenges through tickets, phone calls, and chat conversations You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need. Twilio provides 24/7 support, requiring availability to work on weekends and holidays from 6:30AM to 3:30PM India standard time. Desired Excellent written and verbal communication skills. Previous experience or knowledge of Twilio products. Previous experience with IP-PBX configuration. Previous experience with JIRA, Zendesk, or similar ticketing systems. Location This position would be located in remote India (Karnataka, Maharashtra, Tamil Nadu, Telangana & Delhi) What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM ,ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Professional And Educational Background BE / B.Tech / MCA / M.Sc / M.E / M.Tech /Master’s Degree /MBA Show more Show less

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, CCaaS Application Development , contact center solution design & presales consulting. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect, NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of Gen AI, LLM to be built on top of CCaaS platforms/Domain (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX) includes, Develop and implement generative AI models to enhance customer interactions, including chatbots, virtual agents, and automated response systems. Speech scientist & speech, conversational fine-tuning (grammar & pattern analysis) Collaborate with stakeholders to identify business needs and define AI-driven solutions that improve customer experiences. Analyze existing customer service processes and workflows to identify areas for AI integration and optimization. Create and maintain documentation for AI solutions, including design specifications and user guides. Monitor and evaluate the performance of AI models, making adjustments as necessary to improve accuracy and effectiveness. Stay updated on the latest advancements in AI technologies and their applications in customer service and contact centers. Conduct training sessions for team members and stakeholders on the use and benefits of AI technologies in the contact center. Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms High proficiency in defining top notch customer facing slides/presentations Gen AI,LLM platforms MUST have technologies includes Copilot, Copilot Studio, Amazon Bedrock, Amazon Titan, Sagemaker, Azure OpenAI, Azure AI Services, Google Vertex AI, Gemini AI. Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) Defining Business Case Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, In-depth functional knowledge of sell-service (IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE Governance & communication skills Deeper techno functional CCaaS expertise for the platforms MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One. Analyze existing business processes and identify opportunities for improvement through technology. Translate business requirements into technical specifications for development teams. Create process maps, use cases, and user stories to illustrate requirements and workflows. Facilitate workshops and meetings with cross-functional teams to ensure alignment on project goals. Assist in the testing and validation of cloud contact center solutions, ensuring they meet business needs. Monitor project progress and provide regular updates to stakeholders. Stay current with industry trends and best practices related to cloud contact centers and customer experience. Ensure compliance with industry standards and best practices. Analyze test results and provide detailed reports on findings. Participate in agile ceremonies, providing input on quality assurance processes Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Run and execute complete User Acceptance Test alongside testers Proficient in writing user stories in JIRA High proficiency in defining top notch customer facing slides/presentations Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Show more Show less

Role Summary: We are a UK-based company in the prize competition and digital marketing industry, currently hiring for our Hyderabad, India office. We are seeking an organised and proactive Operations & Project Coordinator to support our expanding operations. This position is central to the daily execution of campaigns, operations management, and supporting our cross-functional teams. Only candidates with prior experience in the prize competition, gaming, or digital marketing sector will be considered. Key Responsibilities: Project Management: Coordinate ongoing projects, ensuring timely completion of milestones and deliverables. Prepare and share weekly progress reports with relevant stakeholders. Organise and facilitate team meetings, document action points, and track follow-ups. Operational & Marketing Support: Oversee daily workflows and assist with task allocation across teams. Coordinate and execute email and SMS marketing campaigns, including content scheduling and basic list management. Liaise with external vendors, service providers, and partners as required. Maintain operational documentation and standard operating procedures (SOPs). Team Communication: Act as the main point of contact between cross-functional teams (marketing, product, tech, etc.). Ensure smooth communication flow for internal announcements and project updates. Document and circulate minutes of meetings. Data, Analytics, & Reporting: Collect and organise performance data, including campaign metrics for email and SMS marketing. Prepare and present insights and recommendations for improving workflows and campaign effectiveness. Process Improvement: Identify and suggest improvements to current processes. Assist in the development and implementation of new operational and marketing standards. Administrative Assistance: Provide general administrative support, including calendar management, scheduling, and follow-ups. Support leadership with ad-hoc projects as needed. Ideal Candidate Profile: Bachelor’s degree in Business Administration, Management, Marketing, or a related field. 1–3 years of experience in operations, project coordination, or a similar role within the prize competition, gaming, or digital marketing industry . (Candidates without relevant industry experience will not be considered.) Hands-on experience with email marketing and SMS marketing tools/platforms (such as Mailchimp, Sendinblue, Twilio, etc.). Strong organisational, communication, and interpersonal skills. Proficiency with project management tools (e.g., Trello, Asana, Monday.com) and MS Office Suite. Analytical mindset with attention to detail. Ability to work independently as well as collaboratively within a team. Prior experience in a fast-paced or startup environment is a plus. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Ability to commute/relocate: Ameerpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Application Deadline: 19/06/2025 Expected Start Date: 23/06/2025

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Our Enterprise AE's at Okta lead the sales process within an assigned territory of business for net new logos into prospective accounts, existing customers and regional consultant influencers. With an incredible eco-system behind you, you will continually ensure assigned territory growth with net new logos and profitability by developing solid business relationships with new and existing clients for Okta. You will plan and execute strategies and sales tactics in the following areas: generating new business, territory planning, pre-request for proposal prospecting, relationship development, pricing, presentation and delivery (finalist or other), negotiations, closing and executing contracts. You will be able to identify net new leads that fit within ideal client profiles to market Okta’s products and services that will meet potential client’s needs. You will initiate contact and follow-up on sales meetings and teleconferences, meet sales objectives and targets at profitable rates, move prospects into implementation, and meet established sales goals and quota schedule per plan year’s objectives. You will work with sales support to initiate customised proposals and communication for prospective clients and develop familiarity with potential clients to best meet their needs and to field inquiries. We provide our Account Executives with an environment in which they can make valuable contributions from day one while also building opportunities for learning and growth. The work you will do will directly impact the experience of our customers. As an Okta Account Executive you will: Establish a vision and plan to guide your long-term approach to net new logo pipeline generation. Consistently deliver ARR revenue targets to support 40%+ YOY growth – dedication to the number and to deadlines. Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings. Land, adopt, expand, and deepen sales opportunities with Enterprise accounts in your Region. Explore the full spectrum of relationships and business possibilities across the client’s entire org chart. Become known as a thought-leader in Okta’s platform. Expand relationships and orchestrate complex deals across more diverse business stake-holders. Embrace to Okta’s #1 core value to always love our customers. Holistically embrace, access, and utilize the channel/alliances to identify and open new, uncharted opportunities. Work as a team for the most efficient use and deployment of resources. Provide timely and insightful input back to other corporate functions. Position Okta at both the functional and “business value” level with target stakeholders. Champion Okta to prospective clients at sales presentations, site visits and product demonstrations Build effective working partnerships with your Okta colleagues (channel partners, solutions engineering, business value management, customer first and many more globally) with humility and enthusiasm. You could be a great fit for this role if you have: Extensive years of a consistent track record of employment with direct field sales experience developing net new logos selling enterprise cloud software to enterprise companies. Previous experience utilising partners, channels, and alliances to sell more successfully and overachieve your quota. Sold a similar complex solution software and have experience in any of the following: enterprise cloud software or infrastructure management, application development and management, security, business applications, and/or analytics. A measurable track record in new business development and over achieving sales targets. Experience in selling complex enterprise software solutions and ability to adapt in high growth, fast-growing, and changing environments and can adapt quickly. Experience in successfully selling during market creation phase. Proven track record of successfully closing six figure software cloud deals with prospects and customers in the defined territory. Experience in the “C” suite, strong executive presence and polish, and excellent listening skills. Experience with target account selling, solution selling, and/or consultative sales techniques; knowledge of MEDDPICC and Challenger methodologies is a plus. Bachelor's degree; MBA a plus or equivalent experience. #LI-TH1 #LI-Remote What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About Okta: Okta is The World’s Identity Company. We free everyone to safely use any technology— anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Position Description: As our foundational Staff UX Researcher in Bengaluru, Karnataka, India, you will lead and establish user research efforts locally, embedding UXR practices within our growing India-based cross-functional teams and taking ownership of high-impact research initiatives for a key Okta product area. This is a unique opportunity to promote and cultivate a user-centered culture, guiding local product, design, and engineering partners who are new to direct collaboration with UX research. You will work closely with these local teams daily, while also collaborating effectively with your global UXR colleagues and stakeholders. Your research will directly inform critical decisions, contributing to both the product's long-term vision and near-term development. You will be instrumental in establishing research operations in India, ensuring that foundational and evaluative insights are effectively leveraged to drive exceptional user experiences. Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment. In this role, you’ll get to: Champion user-centered best practices and build strong, trusted relationships with product, design, and engineering leaders within our growing Bengaluru office Drive collaborative research initiatives with cross-functional teams and guide them in leveraging insights to inform decisions and foster a culture of curiosity Communicate complex insights clearly and persuasively to diverse audiences across all levels and time zones, ensuring seamless alignment within our global team Help define how our UX Research team best collaborates with and supports product development in the APAC region Establish and refine UX research processes, operational frameworks, and supporting tools tailored to the needs of the Bengaluru office, aligning with our global UX Research standards Build and manage key research operations, including leading APAC participant recruitment efforts and collaborating with our global UX Research Operations team to optimize our Dovetail research repository for local stakeholders Drive UX research enablement for local product designers, guiding them to effectively conduct evaluative research and ensuring foundational artifacts like personas are developed, maintained, and widely adopted Lead end-to-end research initiatives, expertly applying a flexible range of methodologies (generative and evaluative) to illuminate customer needs and deliver high-impact insights that drive product growth Share your expertise and insights with the global UX Research team, and play a pivotal role in building UX Research capacity within the Bengaluru office as the team grows Access global learning resources and collaborate with experienced researchers worldwide to continuously enhance your skills You could be a fit if you have: Approximately 7-10+ years of dedicated UX Research experience, with a significant portion dedicated to leading complex research initiatives and driving product strategy Demonstrated ability to effectively introduce and integrate UX Research into teams with limited prior exposure, clearly articulating its value and driving buy-in Experience thriving in a remote, globally distributed team environment, with a proven ability to manage asynchronous communication, maintain alignment across different time zones, and build strong rapport and influence with remote stakeholders across cultures A proactive and highly self-driven approach, with a proven ability to independently identify research opportunities, define scope, and successfully project manage complex initiatives end-to-end, consistently delivering high-quality insights on time and within scope Resourcefulness in navigating ambiguity and establishing new processes and tooling where needed Proven experience as an embedded UX Researcher with deep expertise in applying a wide range of methodologies (e.g., usability studies, contextual inquiry, surveys) to identify and elevate user needs, driving valuable product outcomes Able to translate business problems into human-centered research questions, applying your technical understanding to inform company goals Exceptional proficiency in communicating complex research findings and insights, adeptly tailoring presentations and guiding collaborative sessions with diverse cross-functional partners and senior leadership to drive alignment and informed decisions Experience with products made for developers, administrators, or other technical audiences Strong decision-making and problem-solving capabilities while working with constraints Empathy for users and a passion for understanding technical experiences Experience working on security products is a plus A proactive and curious mindset with a dedication to continuous professional development, and a proven ability to contribute positively to the team's research culture and skill set Education Bachelor's or Master’s degree in Anthropology, Sociology, Psychology, Human-Computer Interaction (HCI), or a related field, or equivalent demonstrable experience leading impactful user research initiatives #LI-Hybrid #LI-MM #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About The Team The Developer Content Strategy (DCS) team creates the Information Architecture (structure, organization, terms) to make developing solutions for Okta Workforce easy. We do this with user research, content metrics, and KPIs for Workforce developer content across all of Okta. We use that data to create content strategy plans for teams and initiatives. Work Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." About The Position As a member of the DCS team, you: Work closely with product management and engineering to design effective developer-facing content for Okta products and initiatives. Act as a champion for developer needs and priorities across product, engineering, and marketing. Use metrics and data to drive activities and priorities. Lead initiatives to improve the clarity and conciseness of developer-facing content. In month one, you'll Complete your onboarding and be familiar with the majority of the features in the Okta Platform and how they interact. Understand the developer experience of current documentation by building several sample apps demonstrating core parts of our IAM functionality on both web and mobile platforms. In three months, you'll be Shadowing our lead role in at least one strategy project Starting to contribute to our long-term information architecture "future site" project. Maintaining your own cross-functional relationships with many of the teams we work with. After six months, you'll be leading your own strategy project and be a core member of the team. Required Knowledge, Skills and Abilities Success in this role requires excellent communication skills, clear and actionable writing, working independently, and collaborating across diverse audiences. You're a strong contributor and collaborator who takes the initiative and is willing to do new tasks as required by Okta. Exceptional written and verbal communication skills (in English). At least 5 years experience in strategic content development roles. Proven ability to manage complex content projects with multiple stakeholders. Deep understanding of how to create a great developer documentation and content experience Proficiency in JavaScript web development Nice to Have Proficiency in mobile app development with Swift or Kotlin. An understanding of REST APIs, HTTP, SDKs, and authentication/authorization protocols (OAuth, OpenID Connect, Basic Auth, ...) Previous experience with Identity Access Management solutions and products Demonstrable expertise in digital content strategy and audience engagement techniques. Familiarity with SEO best practices and tools. A strong understanding of a Content Management System (CMS) from an information architecture perspective An understanding of leveraging AI tools to optimize content creation and distribution processes. #LI-Hybrid #LI-MM #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta is seeking management leadership to lead a group of admin and developer documentation writers and doc tool engineers. You will report to the Senior Documentation Manager and be responsible for not only managing a team of writers and developers, but also contributing to the documentation, strategy, direction and communication of the Information Development team with a mission to produce high quality content. You will be responsible for ensuring close partnerships with Product Management and our Developer Content Strategy teams. Our product portfolios and engineering organization continue to grow at a rapid rate, and we need the right leadership to help us scale and define the right strategy to take our documentation to the next level! If you are someone who is interested in making a difference, this is the place for you! Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." Job Duties and Responsibilities: Work with the Senior Manager, Product Managers and Developer Success to drive the long-term strategy and planning for product and developer documentation in collaboration with other engineering and product teams. Define and plan content projects, set targets, and measure success and effectiveness of deliverables leveraging Agile methodology. Contribute to the content development as we grow our team in the India office. Leverage resources, expertise, and knowledge across multiple projects to ensure attainment of project deliverables from project start to completion. Lead by example and set clear expectations and create a positive work environment that ensures a positive, respectful team environment, fostering collaboration and development. Mentor, guide, train and manage a team of talented & motivated professionals skilled in the art of technical writing and documentation site design. We have development offices in San Francisco, Bellevue, Toronto, and Bangalore. You will be managing writers and doc tool developers in India. Interface with QA, Product Management, Technical Support, and Technical Operations. Minimum REQUIRED Knowledge, Skills, and Abilities: 10+ years of technical documentation experience in admin/end user, developer, and API documentation. 5+ years directly leading and managing technical writers developing software documentation in a scrum environment. Experience with MadCap Flare, DITA, Acrolinx, VSCode, GitHub, Jira, Confluence Experience writing for APIs, SDKs, and embedded systems. Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives. Exceptional collaboration, partnership, presentation, and influencing skills. Proven track record in performance management and career development of individual contributors. Preferred Qualifications Experience in a technology company. Hands-on experience with markdown. Education and Training: Bachelor's degree in English, Communication, Technical and/or Professional Writing, Library & Information Science, Management, related degree or equivalent professional experience. #LI-Hybrid #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta is seeking a technical writer who is passionate about creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content. Reporting to the Manager of Technical Documentation, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to adopt and deploy our solutions successfully. If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you! Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." What you’ll be doing Design, develop, edit, and deliver accurate and effective documentation for Okta products. Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content. Prioritize projects when working with multiple engineering teams. Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance. What you’ll bring to the role Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products. Bachelor degree or certificate in Technical Writing is preferred. Self-starter who thrives in a fast-paced environment. Excellent written and verbal communication skills. Experience writing customer-facing developer documentation and release notes. Experience with Markdown, Visual Studio Code, and source control tools such as Git and GitHub. Enjoys collaborating with other writers. And extra credit if you have experience in any of the following! Strong ability to understand the application of security products in the real world and produce use case-based content. Knowledge of Okta or similar identity and access management solutions. Experience with DITA, OpenAPI, and Redocly Experience working in an Agile environment. #LI-Hybrid #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta is seeking a technical writer who is passionate about creating and delivering developer-centered technical content for developer.okta.com. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content. Reporting to the Manager of Technical Documentation, you will work closely with a global network of engineers, product managers, and developer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta's community of developers to adopt and deploy our solutions successfully. If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you! Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." What you’ll be doing Design, develop, edit, and deliver accurate and effective developer documentation for Okta products. Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content. Prioritize projects when working with multiple engineering teams. Collaborate with developers to review API documentation. Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance. What you’ll bring to the role Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products. Bachelor’s degree or certificate in Technical Writing is preferred. Self-starter who thrives in a fast-paced environment. Excellent written and verbal communication skills. Experience writing SDK, CLI or developer tools documentation. Experience writing developer documentation and release notes. Experience with Markdown, Visual Studio Code, and source control tools such as Git and GitHub. Enjoys collaborating with other writers. And extra credit if you have experience in any of the following! Strong ability to understand the application of security products in the real world and produce use case-based content. Knowledge of Okta or similar identity and access management solutions. Experience with DITA, OpenAPI, and Redocly Experience working in an Agile environment. #LI-Hybrid #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Role Summary: We are looking for a proactive and highly organised Operations & Project Coordinator to join our growing team. This role is pivotal in ensuring smooth project execution, maintaining daily operations, and supporting cross-functional teams. The ideal candidate thrives in a fast-paced environment, has excellent attention to detail, and is comfortable managing multiple priorities at once—including supporting and executing email and SMS marketing campaigns. Key Responsibilities: Project Management: Coordinate ongoing projects, ensuring timely completion of milestones and deliverables. Prepare and share weekly progress reports with relevant stakeholders. Organise and facilitate team meetings, document action points, and track follow-ups. Operational & Marketing Support: Oversee daily workflows and assist with task allocation across teams. Coordinate and execute email and SMS marketing campaigns, including content scheduling and basic list management. Liaise with external vendors, service providers, and partners as required. Maintain operational documentation and standard operating procedures (SOPs). Team Communication: Act as the main point of contact between cross-functional teams (marketing, product, tech, etc.). Ensure smooth communication flow for internal announcements and project updates. Document and circulate minutes of meetings. Data, Analytics, & Reporting: Collect and organise performance data, including campaign metrics for email and SMS marketing. Prepare and present insights and recommendations for improving workflows and campaign effectiveness. Process Improvement: Identify and suggest improvements to current processes. Assist in the development and implementation of new operational and marketing standards. Administrative Assistance: Provide general administrative support, including calendar management, scheduling, and follow-ups. Support leadership with ad-hoc projects as needed. Ideal Candidate Profile: Bachelor’s degree in Business Administration, Management, Marketing, or a related field. 1–3 years of experience in operations, project coordination, or a similar role. Hands-on experience with email marketing and SMS marketing tools/platforms (such as Mailchimp, Sendinblue, Twilio, etc.). Strong organisational, communication, and interpersonal skills. Proficiency with project management tools (e.g., Trello, Asana, Monday.com) and MS Office Suite. Analytical mindset with attention to detail. Ability to work independently as well as collaboratively within a team. Prior experience in a fast-paced or startup environment is a plus. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person Application Deadline: 19/06/2025 Expected Start Date: 23/06/2025

Job Description: We are seeking a highly skilled Telephony Integration Developer with deep expertise in SIP (Session Initiation Protocol) and SIPREC (SIP Recording) to join our growing team. You will be responsible for designing, developing, and integrating telephony systems with a strong emphasis on VoIP communication, call recording, and SIP signaling. Responsibilities: ● Design and implement telephony integrations using SIP and SIPREC. ● Develop APIs and backend services to handle call control, call recording, and session management. ● Work with PBX systems, SIP Servers, and Media Servers for SIP call flows and media capture. ● Integrate third-party VoIP systems with internal applications and platforms. ● Analyze and troubleshoot SIP signaling and RTP media flows. ● Collaborate with cross-functional teams including DevOps, Product, and QA to deliver scalable solutions. ● Create technical documentation, diagrams, and support material. ● Ensure systems are secure, resilient, and scalable. Must-Have Skills: ● Strong experience with SIP protocol (INVITE, ACK, BYE, REGISTER, REFER OPTIONS, etc.) ● Practical experience with SIPREC for recording VoIP calls. ● Solid development skills in JavaScript (Node.js). ● Experience working with SIP Servers (e.g., FreeSWITCH, Asterisk, Kamailio, OpenSIPS). ● Hands-on knowledge of WebRTC, RTP streams, and VoIP media handling. ● Experience building and consuming RESTful APIs. ● Familiarity with call flows, SIP traces analysis (using Wireshark, sngrep, or similar). ● Strong understanding of networking basics (UDP, TCP, NAT traversal, STUN/TURN). ● Ability to troubleshoot and debug complex telephony and media issues. Good to Have Skills: ● Experience with Media Servers (e.g., Janus, Kurento, Mediasoup). ● Knowledge of Call Recording Systems architecture and compliance standards (PCI-DSS, GDPR). ● Experience with Cloud Telephony Platforms (Twilio, Genesys Cloud, Amazon Chime SDK, etc.). ● Familiarity with Session Border Controllers (SBCs). ● Prior experience with SIP trunking and carrier integrations. ● Exposure to Protocol Buffers or gRPC for real-time messaging. ● Understanding of security practices in VoIP (TLS, SRTP, SIP over WebSockets). ● Knowledge of Docker and Kubernetes for deploying SIP services at scale. ● Sound knowledge of telecom protocols like SIP/ICE/STUN/TURN/SRTP/DTLS/H323/Diameter/Radius ● Shall be thoroughly analytical and fix issues for SBC Portfolio of Products ● Shall be thorough with Linux/RTOS internals and product Architecture is preferred ● Strong Knowledge of TCP/UDP/IP and networking concepts is a must ● Knowledge of IP telephony, SIP, Call Routing Techniques of ARS, AAR on Trunk config environment ● Prior Experience on working with FreeSwitch, Kamailio & RTP Proxy, etc ● Strong understanding of Audio streaming/websockets and their application in real-time communication systems. ● In-depth knowledge of audio codecs and their impact on voice quality and bandwidth utilization. ● Experience with gRPC and Protobuf for building efficient and scalable communication interfaces. ● Extensive experience in large scale product development in Enterprise, webRTC, VoIP, VoLTE based products Base Language/Framework: ● Primary Language: JavaScript (Node.js backend) ● Frameworks/Tools: Express.js, Socket.io (for signaling if needed), Wireshark (for debugging), Sngrep. Show more Show less

The landscape of work has transformed dramatically in recent years, with remote work becoming a cornerstone of modern employment. As of 2025, many U.S. companies are embracing remote and hybrid work models, offering professionals the flexibility to work from home or anywhere else. This shift has been driven by advancements in technology, evolving employee expectations, and the proven benefits of remote work, such as increased productivity and better work-life balance. If you’re a job seeker looking for remote opportunities, this guide highlights top companies hiring for remote roles in the U.S., key industries offering these positions, and actionable tips to land your dream remote job. Below, we explore the current remote work scene, spotlight companies actively hiring, and provide insights to help you navigate the job market. Why Remote Work Continues to Thrive in 2025 Remote work is no longer a temporary trend but a permanent fixture in the U.S. job market. According to recent data, 9% of U.S. jobs on platforms like LinkedIn are fully Remote Work Hiring Now, yet they attract nearly 40% of applications, underscoring the high demand for these roles. Companies are adopting remote work to reduce overhead costs, access a global talent pool, and meet employee preferences for flexibility. Industries such as technology, healthcare, finance, and customer service are leading the charge, offering roles that range from entry-level to senior positions. Remote work also supports digital nomadism, allowing professionals to work from anywhere in the U.S. without geographic restrictions, provided they meet legal and time zone requirements. Benefits Of Remote Work For Employees Flexibility: Work from home or any location, balancing personal and professional commitments. Cost Savings: Eliminate commuting expenses and reduce costs for professional attire or meals. Improved Productivity: Create a personalized work environment to enhance focus and efficiency. Work-Life Balance: Spend more time with family or pursue hobbies without long commutes. Benefits For Employers Wider Talent Pool: Hire skilled professionals regardless of their location in the U.S. Reduced Overhead: Save on office space, utilities, and other operational costs. Higher Retention: Flexible work arrangements boost employee satisfaction and loyalty. Increased Productivity: Studies show remote workers often outperform office-based employees in certain roles. Top Industries Hiring for Remote Work in 2025 Several Industries Are At The Forefront Of The Remote Work Revolution, Offering Diverse Opportunities For Job Seekers. Here’s a Look At The Key Sectors Driving Remote Hiring In The U.S. Technology: Software development, data science, and IT roles dominate remote job listings, with companies leveraging tools like Slack, Zoom, and GitHub for collaboration. Healthcare: Telehealth, medical billing, and administrative roles are increasingly remote, with organizations like CVS Health leading the way. Finance: Financial analysts, accountants, and customer service roles in banking and insurance are shifting to remote settings. Customer Service: Call center and support roles are highly flexible, with companies like UnitedHealth Group hiring remote representatives. Marketing and Content Creation: Content writers, social media managers, and digital marketers thrive in remote environments, supported by platforms like HubSpot and Buffer. Education: Online tutoring, instructional design, and administrative roles in education are growing, with companies like Stride, Inc. offering remote positions. Also Read: Top Remote Call Center Jobs Hiring Now – Work From Home Guide Top Companies Offering Remote Work Hiring Now in the U.S. Role Based on recent job market analyses and posts on platforms like X, the following companies are actively hiring for remote roles in 2025. These employers span various industries and offer a mix of full-time, part-time, and contract positions. Below is a curated list of 20 companies, their remote work policies, and the types of roles they’re hiring for: Zapier Industry: Technology Remote Policy: Fully remote, work-from-anywhere model with no geographic restrictions. Open Roles: Software engineers, customer support specialists, and marketing managers. Benefits: Home office budget, flexible PTO, and equity options. Why Join: Zapier’s asynchronous work culture supports flexibility and autonomy, ideal for digital nomads. GitLab Industry: Technology Remote Policy: Remote-first, with employees in over 65 countries. Open Roles: DevOps engineers, product managers, and data analysts. Benefits: Transparent culture, stock options, and learning stipends. Why Join: GitLab’s handbook-driven approach ensures clarity and inclusivity for remote workers. CVS Health Industry: Healthcare Remote Policy: Offers hybrid and fully remote roles, with a focus on telehealth and customer service. Open Roles: Prevention coordinators, customer service representatives, and IT specialists. Benefits: Comprehensive health insurance, wellness programs, and tuition reimbursement. Why Join: CVS Health combines healthcare impact with flexible work arrangements. UnitedHealth Group Industry: Healthcare Remote Policy: Hybrid and fully remote options, depending on the role. Open Roles: Medical coders, customer service agents, and data analysts. Benefits: Competitive pay, parental leave, and employee assistance programs. Why Join: UnitedHealth Group is a leader in remote healthcare roles with robust benefits. Buffer Industry: Marketing/Social Media Remote Policy: Fully remote with a focus on asynchronous communication. Open Roles: Social media managers, content writers, and customer advocates. Benefits: Four-day workweeks, free Kindle with books, and transparent salaries. Why Join: Buffer’s open culture and emphasis on work-life balance make it a top choice. Affirm Industry: Financial Services Remote Policy: Remote-first, with optional office spaces for hybrid work. Open Roles: Financial analysts, software engineers, and customer success managers. Benefits: No late fees for employees, wellness programs, and stock options. Why Join: Affirm’s mission-driven approach resonates with professionals seeking impactful roles. Atlassian Industry: Technology Remote Policy: Team Anywhere model, allowing work from any U.S. location. Open Roles: Software developers, UX designers, and marketing specialists. Benefits: Flexible PTO, team offsites, and professional development programs. Why Join: Atlassian’s tools like Jira and Confluence are built for remote collaboration. HubSpot Industry: Marketing/Sales Remote Policy: Hybrid model with significant remote flexibility. Open Roles: Inbound marketing specialists, sales representatives, and content strategists. Benefits Paid parental leave, remote work stipends, and employee resource groups. Why Join: HubSpot’s focus on employee growth makes it ideal for career-driven professionals. Reddit Industry: Social Media Remote Policy: Flexible model allowing permanent remote work or hybrid options. Open Roles: Community managers, software engineers, and data scientists. Benefits: Flexible work locations, wellness stipends, and inclusive culture. Why Join: Reddit’s community-driven platform offers creative and engaging remote roles. Intuit Industry: Financial Services Remote Policy: Remote-friendly with roles in multiple U.S. states. Open Roles: Accountants, customer support specialists, and UX designers. Benefits: Pay equity, fertility benefits, and volunteer time off. Why Join: Intuit’s products like TurboTax make it a trusted name in remote finance roles. Dropbox Industry: Technology Remote Policy: Fully remote with a focus on digital-first collaboration. Open Roles: Cloud engineers, product managers, and marketing specialists. Benefits: Flexible PTO, wellness reimbursements, and remote work stipends. Why Join: Dropbox’s innovative tools support seamless remote work. Shopify Industry: eCommerce Remote Policy: Digital by Design, fully remote across the U.S. Open Roles: eCommerce specialists, software developers, and customer support agents. Benefits: Stock options, learning budgets, and health insurance. Why Join: Shopify empowers entrepreneurs, offering dynamic remote opportunities. Spotify Industry: Entertainment/Technology Remote Policy: Work-from-anywhere model with time zone flexibility. Open Roles: Audio engineers, marketing managers, and data analysts. Benefits: Parental leave, wellness allowances, and learning programs. Why Join: Spotify’s creative culture appeals to tech and music enthusiasts. Pinterest Industry: Social Media Remote Policy: PinFlex model, allowing remote or hybrid work. Open Roles: Content curators, software engineers, and ad specialists. Benefits: Flexible work locations, health insurance, and employee resource groups. Why Join: Pinterest’s visual platform offers unique remote marketing roles. Okta Industry: Technology/Cybersecurity Remote Policy: Dynamic Work model, fully remote with office access. Open Roles: Cybersecurity analysts, software engineers, and sales representatives. Benefits: Stock options, wellness programs, and professional development. Why Join: Okta’s focus on security makes it a leader in remote tech roles. Coursera Industry: Education Remote Policy: Remote-friendly with global reach. Open Roles: Instructional designers, content developers, and customer success managers. Benefits: Learning stipends, flexible PTO, and health insurance. Why Join: Coursera’s mission to transform education aligns with remote learning trends. Zillow Industry: Real Estate/Technology Remote Policy: Hybrid and fully remote options. Open Roles: Data analysts, software developers, and customer support specialists. Benefits: Home office stipends, wellness programs, and equity awards. Why Join: Zillow’s innovative approach to real estate offers diverse remote roles. Slack Industry: Technology Remote Policy: Remote-first with asynchronous collaboration. Open Roles: Software engineers, customer experience specialists, and product managers. Benefits: Flexible PTO, wellness reimbursements, and team offsites. Why Join: Slack’s communication tools are built for remote team success. NVIDIA Industry: Technology/AI Remote Policy: Remote-friendly with roles across the U.S. Open Roles: AI researchers, software engineers, and sales specialists. Benefits: Tuition reimbursement, parental leave, and health insurance. Why Join: NVIDIA’s cutting-edge AI work offers exciting remote opportunities. Twilio Industry: Technology/Communications Remote Policy: Remote-first with global flexibility. Open Roles: Cloud engineers, customer success managers, and marketing specialists. Benefits: Stock options, wellness stipends, and learning programs. Why Join: Twilio’s communication solutions power remote collaboration. Note : Job openings and remote policies may vary. Check company career pages or platforms like FlexJobs, We Work Remotely, or LinkedIn for the latest listings. Also Read: Remote Pharmacy Technician Jobs: Work From Home Roles You Can Apply For Job openings How To Find Remote Jobs In 2025 Securing a remote job requires a strategic approach, especially in a competitive market. Here are actionable tips to help you stand out: Use Specialized Job Boards: Platforms like FlexJobs, We Work Remotely, and Remote.co curate verified remote job listings, reducing the risk of scams. Set up alerts for roles matching your skills and preferences. Tailor Your Application: Highlight remote work skills like self-motivation, time management, and proficiency with tools like Zoom, Slack, or Asana. Customize your resume and cover letter with keywords from job descriptions. Leverage Networking: Connect with professionals on LinkedIn or join remote work communities to discover hidden opportunities. Attend virtual industry events to meet hiring managers directly. Showcase Remote Readiness: Demonstrate familiarity with remote tools and asynchronous communication. Include past remote work experience or transferable skills in your portfolio. Research Company Policies: Understand each company’s remote work policy (e.g., fully remote vs. hybrid) to ensure alignment with your needs. Check for time zone or state-specific requirements. Upskill for In-Demand Roles: Learn tools like Adobe Creative Suite for design roles or Python for tech positions. Pursue certifications in project management, digital marketing, or data analysis to boost your qualifications. Challenges Of Remote Work And How To Overcome Them While remote work offers numerous benefits, it comes with challenges. Here’s how to address common hurdles: Isolation: Combat loneliness by joining virtual coworking spaces or scheduling regular check-ins with colleagues. Distractions: Create a dedicated workspace and set boundaries with family or housemates. Communication Gaps: Use tools like Slack or Microsoft Teams for clear, asynchronous communication. Career Growth: Seek companies with transparent promotion paths and invest in continuous learning to stay competitive. Conclusion – Remote Work Hiring Now Remote work continues to redefine the U.S. job market in 2025, offering unparalleled flexibility and opportunities across industries like technology, healthcare, finance, and education. Companies like Zapier, GitLab, CVS Health, and Buffer are leading the way, hiring for diverse roles with competitive benefits. By leveraging specialized job boards, tailoring your applications, and upskilling, you can secure a remote job that aligns with your career goals and lifestyle. Whether you’re a seasoned professional or new to the workforce, the remote job market is brimming with possibilities. Start your search today and take the first step toward a flexible, fulfilling career. Frequently Asked Questions (FAQs) – Remote Work Hiring Now Which industries offer the most remote jobs in 2025? Technology, healthcare, finance, customer service, and marketing are among the top industries offering remote roles, with positions like software developers, telehealth professionals, and content writers in high demand. How can I find legitimate remote jobs? Use trusted platforms like FlexJobs, We Work Remotely, or LinkedIn to find verified listings. Avoid generic job boards to reduce the risk of scams. What skills are essential for remote work? Key skills include self-motivation, time management, communication, and proficiency with remote tools like Zoom, Slack, and project management software. Are remote jobs available for entry-level candidates? Yes, roles like virtual assistants, customer service representatives, and content writers are ideal for beginners and often require minimal experience. Do remote jobs pay as well as in-office roles? Many remote jobs, especially in tech and finance, offer competitive salaries, sometimes exceeding industry averages due to cost savings on office spaces. What are the benefits of working for a remote-first company? Remote-first companies offer flexibility, asynchronous work options, and benefits like home office stipends, wellness programs, and learning budgets. Can I work remotely from anywhere in the U.S.? Some companies allow work from anywhere, while others have state-specific requirements due to tax or legal regulations. Check job descriptions for details. How do I stand out when applying for remote jobs? Tailor your resume to highlight remote work skills, showcase measurable achievements, and demonstrate familiarity with collaboration tools in your cover letter. Are there part-time remote jobs available? Yes, companies like Amplify Education and Yoko Co. offer part-time remote roles in fields like education, customer service, and content creation. What tools should I learn for remote work? Familiarize yourself with tools like Slack, Zoom, Trello, Asana, and Google Workspace to enhance your remote work efficiency and appeal to employers. Related Posts Step-by-Step: How to Start Your Remote Data Entry Career Today Top 1099 Work From Home Jobs in the U.S. for Independent Contractors Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Top RN Careers Work From Home Nursing Jobs in the U.S. Best Work From Home Jobs Houston You Can Start Today Remote Pathophysiology Teaching Jobs: Companies Hiring Now in the USA Higher Education Remote Jobs: Teaching, Admin & More (U.S.) 25 Legit Work from Home Jobs That Really Pay Well in the USA Show more Show less