441 Twilio Jobs - Page 11

We are seeking a skilled Backend Engineer to join Juteq, a cloud and AI-native solutions company. You will play a foundational role in designing and building customer data infrastructure that powers real-time AI-driven conversations for automotive dealerships. This is a full-time remote position based in India, with working hours aligned to EST. You will be responsible for engineering systems that ingest, unify, and manage customer interaction data across the entire lead lifecycle. Key Responsibilities: Build and maintain pipelines for ingesting structured customer and campaign data from multiple sources. Design schemas and models that capture customer state, context, and lead qualification details. Implement secure and scalable APIs to expose contextual data to downstream systems and AI agents. Support real-time orchestration of lead communication and campaign handovers. Ensure data quality, retention, and privacy compliance across ingestion and storage layers. Enable seamless integration between customer data flows and CRM or internal reporting systems, Email/Messaging Twilio infrastructure Monitor pipeline health and build alerting systems for failures, data mismatches, or delays. Collaborate with AI, product, and engineering teams to ensure data flows meet operational and performance needs. Requirements: 5+ years of experience as a backend, platform, or data engineer. Hands-on experience integrating with LLMs (e.g., OpenAI, Vertex AI, Claude) in production use cases. Exposure to FastAPI/Flask and Model Context Protocol (MCP) for building Python-based agent servers. Experience in python and strong understanding of backend frameworks such as NestJS, Express.js, and TypeScript. Strong grasp of data ingestion patterns, data modeling, and system integration. Proven ability to build real-time or event-driven pipelines handling high-volume transactional data. Experience designing multi-tenant systems with secure and isolated data access. Ability to document technical processes clearly and work collaboratively across teams. Nice to Have: Familiarity with prompt injection prevention, token windowing, and prompt templating logic. Experience handling lead routing logic, campaign configurations, or dealership-specific CRM logic. Familiarity with Firebase Admin SDK, customer identity flows, and profile management. Prior contribution to platform-layer decisions in fast-paced startup environments. How to Apply: Please send: Your resume, GitHub or portfolio with relevant projects. Record a 3–5 minute video about yourself, your experience, and why you’re the right fit for this role. Share it in your cover letter to fast-track your application. About JUTEQ: JUTEQ is a cloud and AI-native solution company dedicated to Digital/Cloud Transformation. We empower businesses by leveraging cutting-edge cloud and artificial intelligence technologies to drive operational efficiency and superior customer experiences.

React Native Mobile Developer (Internship – Unpaid) Location: Remote | Type: Internship | Company: 23 Ventures | 3 - 6 months 23 Ventures is looking for a passionate and driven React Native Mobile Developer Intern to join our fast-moving team. You'll help us build intuitive, high-performance mobile applications using React Native with Expo EAS, shaping the future of real-time communication, location tracking, and offline-first mobile experiences. This internship is ideal for someone eager to work hands-on with a modern mobile tech stack and grow in a startup environment with meaningful mentorship. Tech Stack Highlights: React Native (Expo EAS) – Fast cross-platform development with OTA updates react-native-maps, react-native-background-geolocation – Real-time location tracking react-native-contacts – Secure contact access & syncing react-native-webrtc – Push-to-Talk voice features Auth0, Passport.js – Authentication & session management Twilio SDK – SMS verification OneSignal / FCM – Push notifications Realm / SQLite – Offline data storage Sentry – Real-time error logging & monitoring Responsibilities: Build intuitive, responsive mobile UI with React Native (Expo) Convert Figma wireframes or verbal ideas into polished interfaces Implement onboarding and authentication flows (Google, Apple, Facebook, Twilio) Integrate native device features (maps, background location, contacts, notifications) Develop and maintain real-time voice streaming (WebRTC) Ensure offline-first performance using Realm or SQLite Monitor app health and debug using Sentry Collaborate with backend and product teams to ship fast What You’ll Gain: Hands-on experience with a production-grade mobile stack Exposure to real-world startup product development cycles Mentorship and ownership of real features with user impact

Job Title - VOIP Support Engineer Job Location - Mumbai Experience : 6 months to 5yrs The Opportunity : We at Agami Tech are looking for a highly skilled and motivated VOIP Support Engineer to join our team. As a VOIP Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to customers using Voice over Internet Protocol (VOIP) technologies. Your primary focus will be resolving customer issues related to VOIP systems, ensuring a seamless and reliable communication experience. The ideal candidate will have a strong technical background in networking and telecommunication technologies, excellent problem-solving abilities, and a customer-centric approach. Responsibilities: ● Provide technical support to customers experiencing issues with VOIP systems, including voice quality, call drops, configuration, and connectivity problems. ● Diagnose and troubleshoot technical issues reported by customers through various channels, such as phone, email, or ticketing systems. ● Collaborate with internal teams, including network engineers, software developers, and system administrators, to resolve complex issues and escalate problems when necessary. ● Conduct thorough analysis of network traffic and system logs to identify root causes of issues and develop appropriate solutions. ● Perform configuration changes, upgrades, and patch installations on VOIP systems to optimize performance and ensure compatibility with customer environments. ● Develop and maintain technical documentation, including troubleshooting guides, knowledge base articles, and best practices, to assist customers and internal teams. ● Provide training and guidance to customers and internal stakeholders on the proper usage and configuration of VOIP systems. ● Stay up-to-date with industry trends and emerging technologies related to VOIP and telecommunication to continuously enhance knowledge and skills. ● Participate in on-call rotation and provide after-hours support as needed. Requirements: ● Bachelor's degree in Computer Science, Telecommunications, or a related field. Relevant certifications (e.g., CCNA, CCNP, CCIE, or equivalent) are a plus. ● Proven experience working as a VOIP Support Engineer or in a similar technical support role. ● Strong understanding of VOIP technologies and protocols, such as SIP, RTP, H.323, and TCP/IP. ● Proficiency in configuring and troubleshooting VOIP platforms, such as , Asterisk, or Freeswitch ● In-depth knowledge of networking concepts, including LAN, WAN, routers, switches, firewalls, and VPN. ● Familiarity with network monitoring and troubleshooting tools, such as Wireshark, SolarWinds, or Nagios. ● Excellent analytical and problem-solving skills, with the ability to think critically and adapt to changing circumstances. ● Strong customer service orientation and the ability to effectively communicate technical concepts to non-technical users. ● Ability to work independently and prioritize tasks in a fast-paced, dynamic environment. ● Strong documentation and organizational skills. Preferred Qualifications: ● Experience with cloud-based VOIP solutions, such as Amazon Connect, Twilio, or RingCentral. ● Knowledge of session border controllers (SBCs) and their role in VOIP deployments. ● Familiarity with scripting languages, such as Shell, for automation and customization purposes. ● Experience with virtualization technologies, such as VMware or Hyper-V. Job Type: Full-time Pay: Up to ₹600,000.00 per year Benefits: Provident Fund Shift: Day shift Work Days: Monday to Friday Application Question(s): Notice Period Education: Bachelor's (Required) Experience: VOIP, Linux, Telephony, Red Hat: 1 year (Required) VOIP Support Engineer: 1 year (Required) Work Location: In person

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta is seeking a technical writer who is passionate about creating and delivering developer-centered technical content for developer.okta.com. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content. Reporting to the Manager of Technical Documentation, you will work closely with a global network of engineers, product managers, and developer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta's community of developers to adopt and deploy our solutions successfully. If you have a passion for learning new technologies and want to help us drive the adoption and ubiquity of our products and platform, this is the place for you! Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." What you’ll be doing Design, develop, edit, and deliver accurate and effective developer documentation for Okta products. Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content. Prioritize projects when working with multiple engineering teams. Collaborate with developers to review API documentation. Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance. What you’ll bring to the role Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products. Bachelor’s degree or certificate in Technical Writing is preferred. Self-starter who thrives in a fast-paced environment. Excellent written and verbal communication skills. Experience writing SDK, CLI or developer tools documentation. Experience writing developer documentation and release notes. Experience with Markdown, Visual Studio Code, and source control tools such as Git and GitHub. Enjoys collaborating with other writers. And extra credit if you have experience in any of the following! Strong ability to understand the application of security products in the real world and produce use case-based content. Knowledge of Okta or similar identity and access management solutions. Experience with DITA, OpenAPI, and Redocly Experience working in an Agile environment. #LI-Hybrid #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Unified Profiles, Staff Product Manager. About the job This position is needed to lead the strategy and execution for Unified Profiles Identity Resolution, ensuring customer profiles are accurately unified and scalable across Twilio's data and communications platforms.. As a Platform Product Manager on the Unified Profiles team, you will own a foundational layer of our customer data platform—identity resolution. Your work will underpin how billions of customer profiles are unified and activated across Twilio, enabling amazing personalized experiences. You'll collaborate with engineering, design, and customer-facing teams across time zones to build durable, extensible systems that operate at massive scale. We're looking for someone who is deeply customer-obsessed, technically curious, and energized by solving complex data problems that power real-time communications and intelligent customer engagement. Responsibilities In this role, you'll: Develop a deep understanding of how identity resolution powers personalized communication for Twilio customers, and build a long-term product vision to improve its scale, accuracy, and reliability. Engage with customers, internal stakeholders, and support teams to identify pain points, root causes, and emerging opportunities in how we merge, store, and resolve customer identities. Partner with engineering and design to define and deliver improvements to our core identity systems—driving clear product requirements, prioritization, and technical tradeoffs. Serve as the connective tissue between our India-based platform teams and our US-based product and go-to-market teams, maintaining shared context and forward momentum. Define success metrics and track operational outcomes for your domain, working toward long-term goals like improved data quality, lower error rates, and greater confidence in the platform. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7+ years of product management experience, including ownership of a core platform or system that supported multiple teams or customer-facing products Strong analytical, technical, and problem-solving skills, with the ability to work across APIs, backend services, and large-scale data systems Proven ability to lead product development across time zones, working closely with global engineering, design, and GTM partners Excellent communication skills, with the ability to distill complex product requirements and strategies into clear decisions and tradeoffs Demonstrated ownership mindset—drives clarity, resolves ambiguity, and pushes work forward without waiting to be told Willingness to work a shifted schedule to collaborate in real time with US-based teams Desired: Experience with identity resolution, customer data unification, or profile management in a B2B SaaS or platform context Understanding of omnichannel communication use cases (e.g., SMS, email, push, voice) and how customer identity powers personalization and engagement Location This role will be remote, based in India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Software Engineer II, Core Infrastructure Okta is the identity standard. The Okta Identity Cloud is an independent and neutral platform that securely connects the right people to the right technologies at the right time. We help organizations do two things - secure and manage their extended enterprise, and transform their customers’ experiences. Okta's Core Engineering team is responsible for building and evolving shared infrastructure and services that lay the foundation for what other engineering teams build on. We're in charge of common shared services like search, cache, configuration management, frameworks for async job management, and email pipeline, to name a few. We're cloud native, where redundancy, multi-tenancy, scale, resource optimization and resiliency are first class citizens. With Okta's mantra of 'Always On!' there's never a dull moment. Our biggest asset is our team of passionate engineers and technically minded managers. You'll be joining a team of highly skilled and talented team players who're proud of what they own and deliver. Our elite team is fast, creative and flexible; with a weekly release cycle and individual ownership we expect great things from our engineers and reward them with stimulating new projects, new technologies and the chance to have significant equity in a company that is about to change the cloud computing landscape forever. Job, duties and responsibilities: Work with engineering teams to design, develop and deliver cloud based infrastructure projects on a modern tech stack (Redis, Elasticsearch, Docker, Terraform on AWS) Operate, support, and upgrade shared services and frameworks. Scale these as their usage invariably grows along with Okta's business. Help with design and code reviews. Ensure high programming standard by writing unit and functional tests. Assist with monitoring, troubleshooting of services and frameworks the team owns Collaborate with architects, QA, product owners, security and operations engineers Minimum required knowledge, skills and abilities: Immense passion about doing the right thing to help Okta's technology stay ahead of its anticipated business growth Solid technology chops in implementing, tuning and debugging Bachelor's degree in computer science or equivalent 3+ yrs of programming experience in an object-oriented programming language like Java, especially in backend services. A good understanding of multithreading, garbage collection, memory management. 2+ yrs experience of working with MySQL or equivalent relational database systems. Knowledge of NoSQL databases is a plus. Familiarity with network security, authentication and authorization as a nice-to-have Demonstrably followed best software engineering principles Experience with enterprise SaaS as a good-to-have Familiarity with Agile software development process #LIHybrid What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. T he Auth0 Team Okta’s Auth0, powered by Auth0 technology, is an easy to implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier 0 global service to deliver convenience, privacy, and security so customers can focus on innovation. Senior Front End Engineer We are looking for a Senior Frontend Engineer to join our high caliber Design Engineering team. Your role will be to help us provide a world class experience to our customers. In this role, you will have the opportunity to significantly contribute to the foundation of Auth0's product stack, realizing a huge impact for both our customers and partners. What you'll be doing Work with engineering, design & product teams to deliver world class user experiences. Delight our customers by setting the bar for new user experiences. Drive technical decisions, while striving to strike the right balance between factors such as simplicity, flexibility, reliability, and performance. Proactively address needs of teams across the engineering organization to ensure rapid delivery of modern user experiences across the product. Mentor junior engineers on their development journey Contribute to improving Auth0's architecture, performance, observability, security controls, and best practices. Work from the Bangalore Okta office for 2 days in a week. What you'll bring to the role 4+ years of expertise with frontend application development. Solid understanding of Javascript and experience working with React, NextJS, Redux / MobX along with the following areas: Component libraries (such as Material UI, Radix UI, shadcn/ui). JS styling libraries (such as Styled Components, Tailwind). Animation via CSS and JS libraries (such as Motion, AnimeJS, GSAP). Skills and experience in design (layout, typography, visual hierarchy and theming). Experience working with US/Europe counterpart engineering teams. Experience working with CI/CD tools like Github Actions, Jenkins etc Experience working with CDN, infra setup and maintenance Verifiable track record of moving software through all stages of development from ideation to deprecation. A high bar for both code quality and unit tests as well as quality of user experience. Understanding of core web vitals, page speed and performance optimization. Embrace developer first mindset while crafting elegant solutions. Solid written and verbal communication skills Nice To Haves: Hands on experience with Node JS and Express Experience with databases, storage and caching strategies. Experience working in distributed teams and work environments. #LI-Hybrid This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment. What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Position Description We are looking for a Senior Software Engineer in Test (SET) to join our Engineering Security team. This team has a niche skill-set that combines Security domain expertise with the ability to design, implement, and rollout security features and functionalities without adding friction to product functionality or performance. They are responsible for the ever-growing need to improve our customer safety and privacy by providing security services that are coupled with the core Okta product & are focussed on designing and developing security solutions to harden our frameworks & infrastructure. As an SET you will partner with a scrum team to help test and build automation for our products & work on improving security posture for our test processes. The ideal candidate has a solid experience in Java based automation development, is a strong customer security advocate, holds a higher quality bar and has shown a passion to learn. Job Duties and Responsibilities: Review requirements and design specs to develop test plans and test cases Work with senior QA staff to develop automation plans and write test code to execute the plan. Design specific test plans and frameworks based on feature and architecture designs. Review application code, identify bugs and other areas of weakness, architect tools for future coverage Automate API tests, end-to-end tests, reliability/scale tests. Work cross team to help deliver various backend infrastructure engineering solutions. Coordinate with engineering management, area leads and scrum team to scope out, plan and document engineering efforts. Respond to production issues/alerts and customer issues during on-call rotation Be a strong customer advocate with a strong quality DNA. Required Knowledge, Skills and Abilities: 3-5 years of software test experience for highly-reliable, mission- critical software. 1-2 years experience in web application security, cryptography, PKI, TLS/SSL, DDoS mitigation, authentication, authorization. 1-2 years experience with Linux Expertise in test planning and execution with cross team collaboration. Good understanding of software engineering concepts & test methodologies. Solid experience in Java-based automation development (CI). Experience in automating API tests, end-to-end tests and reliability/scale tests. Familiarity with automation tools. Example: Selenium, Jmeter, etc. Ability to test software with minimum supervision and guidance. Ability to quickly learn new technologies, and be the voice for quality. Good to have: Security engineering experience such as OWASP attacks, cryptography, key management, PKI, TLS/SSL, DDoS mitigation, authentication, authorization & application security. Preferred knowledge of secure engineering concepts such as secure coding practices and secure code reviews and the ability to identify, mitigate and prevent threat vectors. Experience working with distributed systems at large scale/enterprise Saas. Experience with policy as code support What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Position Description: The Lab Support Engineer on the Customer Acceleration team plays a crucial role in ensuring the seamless operation and scalability of the technical learning environments that empower our training and certification programs and learners. They will be instrumental in maintaining a reliable infrastructure and providing essential support to both internal teams and external users, contributing directly to the success of our educational initiatives. Responsibilities: Environment and Image Management: Design, develop, and manage technical learning environments, including the creation and maintenance of standardized multi-server and workstation images, leveraging virtualization on cloud platforms (AWS) to ensure consistent and scalable resources for training, labs, and exams. Testing and Maintenance: Lead the testing and validation of lab and exam environments, including new deployments, updates, and configurations while ensuring functionality and stability. Perform regular maintenance tasks, including environment health checks and proactive issue resolution. Support & Issue Resolution: Act as the primary point of contact for environment-related inquiries and issues originating from internal teams and external learners within your timezone. Provide timely and effective first-level support, thoroughly investigate and diagnose technical problems within the lab and exam environments, and implement solutions or escalate complex issues as necessary to ensure minimal disruption. Documentation: Create and maintain clear and concise documentation, including environment diagrams, automation scripts, troubleshooting guides, and standard operating procedures. Resource Utilization Monitoring and Forecasting: Proactively monitor the resource utilization of lab environments, analyzing usage patterns based on scheduled classes, exams, and development/testing activities. Provide timely notifications and projected utilization reports to relevant stakeholders, enabling informed capacity planning and cost management. Collaborate Across Time Zones: Effectively collaborate with team members across different geographies and time zones to achieve project goals. Required Skills: 5+ years of development experience, ideally in a global SaaS or digital education environment. Demonstrated quick learner on new processes, tools and best practices. Experience with AWS administration, including provisioning, managing, and maintaining resources within the Amazon Web Services (AWS) cloud platform. Experience building Windows and Linux AMIs. Experience working with Git/version control systems. Preferred Skills: Experience with the Heropa platform. Familiarity with Skilljar LMS and its integrations. Knowledge of Okta or Auth0 products. Understanding of PKI (domain registration, x.509 creation and installation) Experience utilizing Terraform to provision, and manage AWS infrastructure as code. Experience utilizing Java/Junit/Mockito for writing and executing unit tests. #LI-Hybrid What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta is seeking an experienced Software Test Engineer for our Identity Management Quality Engineering team. As part of product quality engineering, they need to ensure product releases are done with highest quality and reliability. Automation at every level is key for faster, robust and secure releases. The ideal candidate has solid experience in Java automation development, worked on scaling environments and has shown a passion to learn. Job Duties and Responsibilities: Automate API tests, End-to-End tests, reliability/scale tests Review requirements and design specs to develop relative test plans and test cases Work with engineering management to scope and plan engineering efforts Clearly communicate and document QE plans for scrum teams to review and comment Automate all critical features to maintain zero-debt cadence Release features with solid quality to customers Respond to Production issues/alerts and customer issues during on-call rotation Help with mentoring new hires and interns Minimum REQUIRED Knowledge, Skills, and Abilities: 2+ years of quality engineering with knowledge and hands-on test automation experience 2+ years experience with Selenium and/or API testing using Java 2+ years experience with Performance testing using Jmeter 2+ years of experience with (Splunk, Datadog, Grafana), SQL, Unix Experience with development of high-quality automation and software tests Ability to test software with minimum supervision and guidance Ability to quickly learn new technologies and provide input Education and Training: B.S. Computer Science or related field #LI-MM5 What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta is looking for a highly motivated Commission Analyst to take a role in driving our sales commission plans, calculations, and audit accuracy. Reporting to the Commissions Operations Manager, this role will be working cross-functionally with the Sales Org, Sales Ops, Financial Planning & Analysis, Accounting, Payroll, Legal, and HR teams. This role will be responsible for bonus calculations, commission inquiries, reporting, and analysis. This role will be required to work in US (Pacific Time) hours (9:30pm - 6:30am IST) in the Bangalore office.. What you’ll be doing Prepare system uploads, calculate, and reconcile the commissions payout in accordance with Okta’s monthly/quarterly cadence Assist in onboarding new hires, promotions, and terminations in Xactly Create, distribute and track completeness of sales compensation plans sign-off from sales personnel to ensure compliance with company policies Act as Point of Contact for all commissions related questions and provide thorough and timely answers to the sales and sales management teams and maintain regular customer service via ServiceNow tickets Effective communicator who can take complex logic and scenarios and describe them simply and clearly to various internal parties Develop, maintain, and update tool necessary to sales commissions reporting Create and maintain documentation to effectively manage all sales commission processes Provide cross-functional support regarding commissions related inquiries and requests Maintain, document, and adhere to internal controls to ensure Sox and policy compliance Ad Hoc projects and requests, as needed What you’ll bring to the role 1+ years of high-tech company experience (SaaS/Cloud model preferred) in Finance or accounting with minimum 1-2 years’ experience as commissions administrator BS/BA in accounting, finance, economics, or other quantitative fields preferred Minimum of 2 - 4 years’ experience with Xactly or similar compensation tool is highly preferred Very strong Microsoft Excel skills and passion for new technologies Experience with CRM/HRIS systems like Salesforce and Workday is preferred Excellent written and verbal communication skills A team player with a positive, “can do” attitude #(US Shift) #LI-Hybrid What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. We are looking for a Staff Software engineer who is passionate about writing the tools to integrate and support to build large-scale, high-demand software in a fast-paced agile environment. You will share our passion for test-driven development, continuous integration and automation to produce frequent high-quality releases. Our engineering team is fast, innovative and flexible; with a weekly release cycle and individual ownership. We expect great things from our engineers and reward them with stimulating new projects, emerging technologies and the chance to be part of a company that is changing the cloud computing landscape forever. You will get an opportunity to work in scaling our infrastructure to next generation. Our scale is already huge in running tens of thousands of tests for every commit automatically. This comes with challenges in speed by reducing compute time from days to few minutes. Responsibilities: Major areas of responsibility include: You will be part of the team that builds, maintains, and improves our highly-automated build, release and testing infrastructure. Scripting, tools-building, and automation are paramount to Okta Engineering; everybody automates. You will be creating and coding tools for internal use to support continuous delivery. Team up with Development, QA and OPS to continuously innovate and enhance our build and automation infrastructure Collaborate with peers and stake-holders to create new tools/process/technology. We use the latest technology from AWS and you can experiment, recommend, and implement new technologies in our build and CI system. Work with internal customers to roll-out projects and process, monitor adoption, collect feedback, and fine-tune the project to respond to internal customers’ needs REQUIRED Knowledge, Skills, and Abilities: Experience in developing Continuous Delivery pipelines for a diverse set of projects using Java, Jenkins, AWS, Docker, Python, Ruby, Bash, and more Solid understanding of CI/CD release pipelines. Exposure to cloud infrastructures, such as AWS, GCP or Azure Experience working with Gradle, Bazel, Artifactory, Docker registry, npm registry Experience with AWS, its services, and its supporting tools (cost control, reporting, environment management). Ability to coordinate cross-functional work toward task completion. Experience in Kubernetes is a plus Education and Training: B.S. in CS or equivalent Okta is an Equal Opportunity Employer. #LI-Hybrid What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Site Reliability Engineer, you will be responsible for driving the effort to identify, design, and develop the best technical and field solutions to automate our production systems. This position will collaborate often with various internal and external business and engineering teams. You will also have an opportunity to eventually lead efforts to champion and instill a culture of Site Reliability Engineering at Skyflow. We know great Site Reliability Engineers come from diverse backgrounds so no single individual may have all the desired skills on day one. But if you are the kind of software engineer who would have loved to engineer solutions for Stripe or Twilio API's, or the Slack or Zendesk app, or the Snowflake or MongoDB platform - we want to talk to you. You Have 5+ overall years hands-on experience with 2+ years of experience in infrastructure automation and software delivery using SRE practices Familiarity with cloud platforms (e.g., AWS, Azure, GCP). Coding experience with Go (preferred) or Python. Experience with SRE tools - CloudFormation/Terraform, Jenkins, Ansible and others Hands-on experience with Linux Systems Engineering, Docker and Kubernetes container orchestration, RDBMS, and scripting for automation Ability to work with distributed teams to provide technical guidance and leadership Solid understanding of the common challenges with migrations and modernizations, the ability to choose the right path based on previous experience Expertise with application observability patterns and site reliability practices Extensive experience working with large distributed infrastructures You Will Utilize programming languages like Python and Go, Container Orchestration services including Docker and Kubernetes, CM tools including Terraform and Helm, and a variety of AWS tools and services on a daily basis Develop and maintain CI/CD pipelines to enable automated testing, building, and deployment of applications. Collaborate with cross-functional teams and clients to deliver robust cloud-based solutions that drive best-in-class experiences to Skyflow customers Automate and maintain tools/systems involving software builds, continuous testing, automated deployments, software health monitoring and software releases Evaluate reliability, performance, scalability, and engineering aspects to ensure a smooth software production rollout and delivery Be a thought leader and key contributor within our SRE team and help build an SRE culture Benefits Work from home expense Excellent Health Insurance Options Very generous PTO Flexible Hours Generous Equity At Skyflow, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Unified Profiles, Staff Product Manager. About The Job This position is needed to lead the strategy and execution for Unified Profiles Identity Resolution, ensuring customer profiles are accurately unified and scalable across Twilio’s data and communications platforms.. As a Platform Product Manager on the Unified Profiles team, you will own a foundational layer of our customer data platform—identity resolution. Your work will underpin how billions of customer profiles are unified and activated across Twilio, enabling amazing personalized experiences. You’ll collaborate with engineering, design, and customer-facing teams across time zones to build durable, extensible systems that operate at massive scale. We’re looking for someone who is deeply customer-obsessed, technically curious, and energized by solving complex data problems that power real-time communications and intelligent customer engagement. Responsibilities In this role, you’ll: Develop a deep understanding of how identity resolution powers personalized communication for Twilio customers, and build a long-term product vision to improve its scale, accuracy, and reliability. Engage with customers, internal stakeholders, and support teams to identify pain points, root causes, and emerging opportunities in how we merge, store, and resolve customer identities. Partner with engineering and design to define and deliver improvements to our core identity systems—driving clear product requirements, prioritization, and technical tradeoffs. Serve as the connective tissue between our India-based platform teams and our US-based product and go-to-market teams, maintaining shared context and forward momentum. Define success metrics and track operational outcomes for your domain, working toward long-term goals like improved data quality, lower error rates, and greater confidence in the platform. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 7+ years of product management experience, including ownership of a core platform or system that supported multiple teams or customer-facing products Strong analytical, technical, and problem-solving skills, with the ability to work across APIs, backend services, and large-scale data systems Proven ability to lead product development across time zones, working closely with global engineering, design, and GTM partners Excellent communication skills, with the ability to distill complex product requirements and strategies into clear decisions and tradeoffs Demonstrated ownership mindset—drives clarity, resolves ambiguity, and pushes work forward without waiting to be told Willingness to work a shifted schedule to collaborate in real time with US-based teams Desired Experience with identity resolution, customer data unification, or profile management in a B2B SaaS or platform context Understanding of omnichannel communication use cases (e.g., SMS, email, push, voice) and how customer identity powers personalization and engagement Location This role will be remote, based in India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

This role is for one of our clients Industry: Technology, Information and Media Seniority level: Associate level Min Experience: 3 years JobType: full-time About The Role Are you ready to redefine how people interact with technology using natural language? We’re looking for a visionary Principal Engineer – Conversational AI & Voice Systems to spearhead the development of intelligent, real-time voice-based agents. In this role, you'll leverage your deep expertise in machine learning, natural language processing, and speech technologies to craft next-gen AI calling experiences that feel truly human. You’ll join a high-performing team working at the intersection of AI, linguistics, and software engineering. Your innovations will empower millions of customer interactions, driving engagement, satisfaction, and business value through intelligent, lifelike conversations. What You’ll Do 🎯 Architect & Lead Voice AI Solutions Design, prototype, and productionize end-to-end voice agent systems combining TTS, ASR, NLP, and ML models. Drive decisions around system design, architecture, and performance optimization for low-latency, real-time interactions. 🧠 Advance AI Conversation Models Build and fine-tune neural TTS models to deliver expressive, human-like speech. Develop context-aware dialogue systems using transformer-based NLP frameworks for robust understanding and dynamic response generation. Implement reinforcement learning or statistical techniques to optimize dialogue flow and personalization. 📊 Data-Driven Improvement Analyze structured and unstructured conversation data to identify model gaps and train higher-accuracy ML models. Collaborate with linguistic, annotation, and product teams to continuously improve language coverage, tone, and content alignment. 🛠️ Cross-Functional Collaboration Partner with backend engineers, DevOps, linguists, and product teams to ensure smooth integration and deployment. Work closely with voice UX designers to refine the end-user experience. 🧪 Innovation & R&D Stay ahead of the curve with advancements in speech synthesis (e.g., Tacotron, FastSpeech), NLP (e.g., BERT, GPT), and generative AI. Lead proof-of-concept initiatives and experimental model development. What You Bring ✔️ Core Qualifications 4–7 years of hands-on experience in developing conversational AI, voice interfaces, or speech-driven systems. Strong expertise in Python and ML/NLP libraries such as PyTorch, TensorFlow, HuggingFace Transformers, or spaCy. Deep understanding of speech synthesis, voice cloning, acoustic modeling, or signal processing. Track record of deploying production-grade NLP or speech AI pipelines. Solid grasp of dialogue management, context tracking, and natural language understanding. 🌐 Bonus Experience Experience with real-time voice agents, latency optimization, or telephony integrations. Familiarity with cloud services (AWS/GCP/Azure) and APIs for voice platforms (Dialogflow, Amazon Lex, Twilio Voice, etc.). Background in computational linguistics or multi-lingual AI systems. 🎓 Education Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Computational Linguistics, or a related field. PhD is a plus. Why Join Us Help build the future of intelligent voice systems that feel intuitive, emotional, and human. Collaborate with experts across AI, product, and design to shape a new category of human-tech interaction. Access cutting-edge resources, tools, and compute infrastructure for experimentation and scale. Be part of a mission-driven organization where your work directly transforms user experience at scale.

Job Title: Full Stack Developer Location: Chennai, India Experience Required: 4+ Years Joining: Immediate Joiners Only About The Role We are seeking a skilled Full Stack Developer with hands-on experience in React, Node.js, and PostgreSQL to join our dynamic team in Chennai. The role involves working on new product development, enhancing existing features, and maintaining scalable applications across various domains such as Healthcare , HR , and Logistics . You’ll be working closely with other developers, designers, and business analysts in a fast-paced Agile environment, reporting to the Tech Lead or Project Manager. Key Responsibilities Develop and maintain scalable web applications using React (Frontend) and Node.js (Backend). Build reusable components, microservices, and APIs (REST & GraphQL). Collaborate with UI/UX teams to deliver responsive, user-friendly interfaces using TailwindCSS, SCSS, or Material UI. Implement global state management using Redux or MobX. Utilize ReactQuery, Axios, and ReactTable for efficient frontend data operations. Architect backend systems with Express.js and NestJS, using TypeORM and PostgreSQL/MySQL databases. Secure applications using JWT or Passport.js authentication strategies. Develop and maintain CI/CD pipelines with containerization via Docker. Document APIs using Swagger UI and support DevOps practices. Integrate with third-party services like AWS, Firebase, Stripe, and Twilio. Participate in code reviews, peer programming, and Agile ceremonies including daily standups, sprint planning, and retrospectives. Collaborate with both onshore and offshore team members and communicate with clients as needed. Must-Have Skills 4+ years of experience as a Full Stack Developer Strong proficiency in React, Node.js, and PostgreSQL Solid understanding of RESTful APIs and TypeScript Experience in DevOps & CI/CD pipelines Hands-on knowledge of Docker, JWT/Passport, and Git Agile methodology exposure (Jira, sprints, reviews, retrospectives) Excellent English communication and client-facing skills Preferred / Nice-to-Have Skills Experience with NestJS, GraphQL, ReactQuery, ReactTable Familiarity with Redux Toolkit or MobX for state management UI experience with TailwindCSS, SCSS, or Material UI Familiarity with MySQL, RabbitMQ, AWS SQS, and Swagger UI Exposure to Microservices, Event-driven Architecture, and Monorepo setups (e.g., TurboRepo) Previous experience in Healthcare, HR, or Logistics domains Integration experience with Firebase, Stripe, or Twilio Qualifications Any Graduate or Postgraduate in Computer Science, Engineering, or related field Why Join Us? Impact : Shape the future of AI at iTech by leading transformative projects for global clients. Growth : Scale high-performing teams and grow your career in a fast-evolving AI landscape. Rewards : Competitive salary, performance bonuses, and comprehensive benefits. Culture at iTech At iTech, we embody the spirit of BOAT: Belonging, Ownership, Autonomy, and Team Spirit. Our vibrant culture is the cornerstone of our success, and we invite you to be a part of it. Our Core Values Ownership: We champion innovation through collaboration, valuing every contribution and empowering our team to drive progress. Team Spirit: Our expertise is harnessed to deliver exceptional value to our clients and communities, fostering a sense of unity and shared purpose. Belonging: We cultivate a welcoming, inclusive environment where professional achievements are harmonized with personal well-being. Autonomy: We provide the freedom to explore, innovate, and lead without micromanagement, trusting you to shape your path. Wellness Learning is a collaborative journey at iTech. We support learning cohorts where individuals with similar roles or interests come together to enhance their skills, adapt to new technologies, and stay current with industry developments. This approach not only accelerates learning but also strengthens application and impact. Learning Cohorts Learning is a collaborative journey at iTech. We support learning cohorts where individuals with similar roles or interests come together to enhance their skills, adapt to new technologies, and stay current with industry developments. This approach not only accelerates learning but also strengthens application and impact. Ignite and Unite Our Ignite and Unite events are designed to foster camaraderie and align our People and Culture. With over 100 events organized in the past three years, we create opportunities for collective engagement and strengthen our workplace community. Join us at iTech, where your potential meets our passion for growth and success. How To Apply We would like to hear from you! To apply for the position, visit https://itechindia.co/careers with an updated resume or CV highlighting your relevant experience and qualifications. Alternatively, you may get in touch with our recruitment team recruitment@itechindia.co

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As an Implementation Engineer in Acqueon you will. Own the responsibility for the implementation of Acqueon products into our customer's ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customers environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As an Implementation Engineer in Acqueon you will need. Understanding of omni channel communication technologies and their role in the contact center. Good listening and comprehension skills. Consultative approach with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in structured manner. A commitment to excellence in taking care of our customers. Experience in SQL is mandatory. Familiarity with IP Networking and RestAPIs. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Previous experience with outbound contact center products. Contact Center Outbound, AWS, Linux, Nginx, Redis. Contact center product experience (dialer, ACD, IVR, etc). EHR Implementation Experience is preferred. This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

Job Description: Sales Executive – CPaaS & SaaS Solutions Company: Anava Computing Technologies Private Limited Office Location: B-102, Logix Technova, Sector 132, Noida, Uttar Pradesh Job Locations: Delhi NCR | Bangalore | Mumbai | Hyderabad Work Mode: On Field Employment Type: Full-Time Experience Required: 3+ years About Anava Computing Technologies Private Limited Anava Computing Technologies is a leading IT solutions provider specializing in advanced software and communication technologies. We empower businesses through scalable CPaaS and SaaS products designed to enhance customer engagement, streamline operations, and accelerate digital transformation. Position Overview We are looking for a dynamic and target-oriented Sales Executive to drive growth for our CPaaS and SaaS solutions. The ideal candidate will bring strong B2B technology sales experience, a consultative approach, and a passion for building lasting client partnerships. This is a field-based role with responsibility for the full sales cycle, from prospecting to closing, across multiple metro locations. Key Responsibilities Identify, qualify, and pursue new business opportunities for CPaaS and SaaS products. Conduct market research to map potential clients and industry trends. Manage the complete sales process: lead generation, presentations, solution demos, negotiations, and deal closure. Understand client requirements and tailor solutions to address business challenges. Build and maintain strong client relationships to ensure satisfaction, retention, and upsell opportunities. Collaborate with marketing and product teams to align go-to-market strategies and campaigns. Prepare and deliver proposals, quotations, and responses to RFPs for enterprise clients. Consistently achieve or exceed assigned sales targets and KPIs. Provide accurate sales forecasts, pipeline updates, and regular reports to management. Represent Anava at industry events, webinars, and client meetings as a brand ambassador. Required Skills & Qualifications Bachelor’s degree in Business, Marketing, IT, or a related discipline. Minimum 3 years of B2B sales experience, preferably in CPaaS, SaaS, or enterprise software. Demonstrated track record of meeting or exceeding sales targets in the technology sector. Strong understanding of cloud-based communication and software solutions. Excellent communication, negotiation, and presentation skills. Ability to explain technical solutions in clear, business-focused language. Proficiency with CRM platforms (e.g., Zoho CRM, Salesforce, HubSpot). Self-motivated, results-driven, and collaborative team player. Preferred Skills Experience selling IT or telecom solutions to mid-market and large enterprises. Familiarity with CPaaS platforms (such as Twilio, Vonage, Gupshup) and SaaS applications. Certifications in Sales, Business Development, or related fields. Basic knowledge of software development lifecycle and API integrations. What We Offer Opportunity to drive sales growth in a high-demand, future-ready technology domain. Supportive, innovative, and collaborative work culture. Access to industry-leading tools, resources, and professional development. Attractive performance-based incentives and clear pathways for career advancement. If you are passionate about technology sales and eager to make an impact in a rapidly evolving industry, we invite you to join our team at Anava Computing Technologies.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About the team As part of our vision to Free Everyone to Safely Connect to any Technology , Okta is investing in a new team to help B2B / Enterprise SaaS companies showcase their integrations with (OIN) platform via a full-featured catalog and drive engagement and adoption through sophisticated analytics & telemetry. This involves redesigning the technical architecture & the user experience of the OIN catalog to allow for expansion across multiple categories of integrations along with building analytical & telemetry tools on top of it to drive more ISVs to build with Okta. We are constantly thinking about fostering network effects on the existing OIN Platform by designing for reach, scale and extensibility. Join us in building the next generation of the Okta, as we increase its footprint to even broader capabilities and showcasing them. About the Role We are looking for a Senior Engineer to join an innovative and fast moving full-stack team to build a new set of developer-facing products to achieve this mission. We welcome personalities that are self-driven, think outside-the-box, take pride in shipping high quality software and most importantly kind. Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." Job Duties and Responsibilities: Analyze/Refine Requirements with Product Management and other stakeholders by asking the right questions and driving clarity. Work with user experience designers and architects to scope and plan engineering efforts and dependencies. Develop secure and reusable components to enable other teams to easily implement UIs with rich and consistent look and feel. Develop APIs and SDKs that developers love. The target audience for this team’s roadmap is the developers working at the B2B Enterprise SaaS companies. Have a high bar for security, test-driven development, design reviews and code reviews while harboring a sense of urgency. Define long-term observability and reliability metrics for the systems/features that they own. Required Skills, Attitude and Knowledge: 5+ years experience with React, Angular or Backbone (JavaScript MVC frameworks) along with a deep understanding of the JavaScript language Experience shipping user interfaces for production-grade applications in an agile, product-oriented environment Proficient in at least one of the backend languages and frameworks - Java, Typescript (NodeJS). Demonstrable knowledge of HTTP fundamentals with strong API Design skills. Understanding of debugging scalable, high performance web applications built with reusability and "componentization" in mind. Strong experience with cross-browser compatibility and optimization techniques Experience working with at least one cloud-native system of scale (AWS, GCP, Azure) Track record of delivering work incrementally to get feedback and iterating over solutions. Have an infectious enthusiasm and bring the right attitude to the team regarding ownership, accountability, attention to detail, and customer focus. Excellent written communication skills, bringing structure to ambiguous concepts, and driving closure on them methodically using first principles. Possess or have interest in developing a strong product sense. Bonus Points: Have built fault-tolerant & scalable integrations to third-party services. #LI - Hybrid #LI - TM What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Unified Profiles, Staff Product Manager. About the job This position is needed to lead the strategy and execution for Unified Profiles Identity Resolution, ensuring customer profiles are accurately unified and scalable across Twilio's data and communications platforms.. As a Platform Product Manager on the Unified Profiles team, you will own a foundational layer of our customer data platform—identity resolution. Your work will underpin how billions of customer profiles are unified and activated across Twilio, enabling amazing personalized experiences. You'll collaborate with engineering, design, and customer-facing teams across time zones to build durable, extensible systems that operate at massive scale. We're looking for someone who is deeply customer-obsessed, technically curious, and energized by solving complex data problems that power real-time communications and intelligent customer engagement. Responsibilities In this role, you'll: Develop a deep understanding of how identity resolution powers personalized communication for Twilio customers, and build a long-term product vision to improve its scale, accuracy, and reliability. Engage with customers, internal stakeholders, and support teams to identify pain points, root causes, and emerging opportunities in how we merge, store, and resolve customer identities. Partner with engineering and design to define and deliver improvements to our core identity systems—driving clear product requirements, prioritization, and technical tradeoffs. Serve as the connective tissue between our India-based platform teams and our US-based product and go-to-market teams, maintaining shared context and forward momentum. Define success metrics and track operational outcomes for your domain, working toward long-term goals like improved data quality, lower error rates, and greater confidence in the platform. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7+ years of product management experience, including ownership of a core platform or system that supported multiple teams or customer-facing products Strong analytical, technical, and problem-solving skills, with the ability to work across APIs, backend services, and large-scale data systems Proven ability to lead product development across time zones, working closely with global engineering, design, and GTM partners Excellent communication skills, with the ability to distill complex product requirements and strategies into clear decisions and tradeoffs Demonstrated ownership mindset—drives clarity, resolves ambiguity, and pushes work forward without waiting to be told Willingness to work a shifted schedule to collaborate in real time with US-based teams Desired: Experience with identity resolution, customer data unification, or profile management in a B2B SaaS or platform context Understanding of omnichannel communication use cases (e.g., SMS, email, push, voice) and how customer identity powers personalization and engagement Location This role will be remote, based in India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

We are looking for a talented and enthusiastic PHP Developer to join our growing development team. The ideal candidate should have strong knowledge of Core PHP and Laravel Framework, along with experience in API integration, deployment, and server management. Experience in technical SEO and integrating third-party services such as payment and SMS gateways is highly desirable. only experienced candidate will be considered. fresher or internship role not available for this post. Key Responsibilities: Develop, test, and maintain dynamic web-based applications using Core PHP and Laravel. Create and integrate RESTful APIs with front-end systems or third-party platforms. Perform website deployment and hosting configurations including domain, server setup, SSL, etc. Work closely with the front-end team to ensure system consistency and improve the user experience. Integrate and manage payment gateways (like Razorpay, PayPal, etc.) and SMS gateways (like Twilio, MSG91). Implement and maintain technical SEO best practices (e.g., URL structures, site speed optimization, schema integration). Debug and resolve performance issues and bugs in applications. Collaborate with cross-functional teams for smooth project execution. Ensure code quality, performance, and security. Required Skills & Qualifications: Strong knowledge of Core PHP and Laravel framework. Experience with RESTful API development & integration. Hands-on experience in deployment and hosting management (e.g., cPanel, WHM, VPS, etc.). Understanding of technical SEO principles (site speed, structured data, canonicalization, etc.). Proficiency in payment gateway and SMS gateway integration. Familiarity with MySQL, version control systems like Git, and debugging tools. Basic knowledge of HTML, CSS, JavaScript, and jQuery. Good problem-solving skills and a detail-oriented mindset.

Customer Success Manager Experience: 5 - 8 Years Exp. Salary : Competitive Preferred Notice Period : Within 30 Days Shift : 10:00AM to 7:00PM IST Opportunity Type: Onsite (Mumbai) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Sales, Upselling, cross selling Haptik (One of Uplers' Clients) is Looking for: Customer Success Manager who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description What we want to accomplish and why we need you? Haptik is one of the world's largest Conversational AI companies, having reached over 550+ million devices, and processed over 4.5 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 220+ member strong team, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry. We are on the lookout for a dynamic individual in the Customer Success Team who works closely with enterprise clients helping them achieve their business goals. This is a managerial role wherein you will deal with value enterprise clients directly. What are Haptik's Core Company Values: Ownership: You ensure things get done, get done on time, and get done correctly. Perseverance: You are resilient against setbacks, sticking with things until you succeed. Agility: You are able to adapt to change without losing momentum and vision. Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfillment. Integrity: You are trustworthy and always do the right thing, no matter how easy or hard. What will you do everyday? You will have the opportunity to work closely with a variety of clients from top corporates, to fast-growing startups, to top eCommerce and internet companies in India. Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our chatbots to drive impact in mission-critical areas of their organization. At Haptik, Customer Success sits at the nexus of sales, platform, UX and product helping to drive company growth and transforming the conversational AI landscape in the world. Customer Success Managers act as consultative business partners to our largest customers, serving as a bridge between their needs and our product. You will be actively tracking and driving ROI for the clients under your management and you will be constantly thinking on doing things at scale. Do you thrive on consulting closely with clients on their core business objectives? Are you looking for truly fascinating and inspiring work, where you will work alongside an amazing team, harnessing the power of an extraordinary product, for a company with unlimited growth potential? If the answer is yes, then look no further. Ok, you're sold, but what are we looking for in the perfect candidate? Business Advisor to our clients working towards achieving their business goals and success metrics. Ability to manage client relationships and expectations Goal-oriented and data-driven to actively track bot performance and drive metrics like customer satisfaction, Adoption, and Usage for clients. Analyze customer data to improve the end-user experience Experience with metrics like NRR - Net Recurring revenue, GRR, CSAT, and NPS. Work closely with cross-functional teams, internal and external with ease to drive these goals Excellent communication skills. Remember communication is not what you say but what other people understand. Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues. Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap Keep up with the trends in the industry and platform capabilities of the competition. Manage all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timely manner Be responsible for upselling and renewals, and increase the revenue per client. Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals. Identify patterns among bot performance and contribute towards developing best practices, FAQs, and knowledge base for using the Haptik platform and actively look for ways to improve process efficiencies and effectiveness Strong team player with a success-oriented attitude and a keen focus on analyzing the objective of the project and achieving it Be a cultural champion and energy driver Requirements* 5-6 years of experience in Account Management/Client handling Profiles Exceptional communication skills, both oral and written, coupled with excellent listening skills Analytical and data-driven with the ability to deal with multiple stakeholders. Demonstration of good product and consumer thinking during his/her career Hands-on and a quick learner. Comfortable with learning new technology Basic tech skills especially knowledge of API integrations This role provides you access to the Personally Identifiable Information or Protected health information for which you will be abide to follow secure data handling practices to safeguard and protect such data. Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. Tell me more about Haptik On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal. Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30, and MIT 35 Under 35 Innovators. Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up. Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024. Emerging technology: We are moving to an AI-first world, and Haptik is one of the largest AI-first companies globally, based out of India. Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: Jio Haptik has pioneered AI-powered innovation since 2013, processing 10B+ conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises. Today, it’s helping brands make the transition to Generative AI and unlock end-to-end customer experience at scale. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMEs to solve for their customers’ biggest pain points. The company is a Category Leader across platforms including Gartner, G2, Opus Research & more. “Tech Startup of the Year” in the AI category and gold medal for “Best Chat & Conversational Bot” are two of Haptik’s recent awards & recognitions. Its prominent clients include Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool.In 2019, Reliance Jio acquired Haptik, integrating it into Jio Platforms to drive digital transformation through cutting-edge AI and chatbot technology. This strategic move strengthened Jio's vision of a smarter, connected future. About Uplers: Uplers is the #1 hiring platform for SaaS companies, designed to help you hire top product and engineering talent quickly and efficiently. Our end-to-end AI-powered platform combines artificial intelligence with human expertise to connect you with the best engineering talent from India. With over 1M deeply vetted professionals, Uplers streamlines the hiring process, reducing lengthy screening times and ensuring you find the perfect fit. Companies like GitLab, Twilio, TripAdvisor, and AirBnB trust Uplers to scale their tech and digital teams effectively and cost-efficiently. Experience a simpler, faster, and more reliable hiring process with Uplers today.

Customer Success Manager Experience: 5 - 8 Years Exp .Salary : Competitiv ePreferred Notice Perio d: Within 30 Day sShif t: 10:00AM to 7:00PM IS TOpportunity Type : Onsite (Mumbai )Placement Type : Permanen t (*Note: This is a requirement for one of Uplers' Client s) Must have skills require d :Sales, Upselling, cross sell ing Haptik (One of Uplers' Clients) is Looking for:Customer Success Manager who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Descri ptionWhat we want to accomplish and why we need you?Haptik is one of the world's largest Conversational AI companies, having reached over 550+ million devices, and processed over 4.5 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 220+ member strong team, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the indu stry.We are on the lookout for a dynamic individual in the Customer Success Team who works closely with enterprise clients helping them achieve their business goals. This is a managerial role wherein you will deal with value enterprise clients dire ctly. What are Haptik's Core Company V alues:Ownership: You ensure things get done, get done on time, and get done corr ectly.Perseverance: You are resilient against setbacks, sticking with things until you su cceed.Agility: You are able to adapt to change without losing momentum and v ision.Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfil lment.Integrity: You are trustworthy and always do the right thing, no matter how easy or hard. What will you do ev eryday?You will have the opportunity to work closely with a variety of clients from top corporates, to fast-growing startups, to top eCommerce and internet companies in India. Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our chatbots to drive impact in mission-critical areas of their organization. At Haptik, Customer Success sits at the nexus of sales, platform, UX and product helping to drive company growth and transforming the conversational AI landscape in the world. Customer Success Managers act as consultative business partners to our largest customers, serving as a bridge between their needs and our product. You will be actively tracking and driving ROI for the clients under your management and you will be constantly thinking on doing things at scale. Do you thrive on consulting closely with clients on their core business objectives? Are you looking for truly fascinating and inspiring work, where you will work alongside an amazing team, harnessing the power of an extraordinary product, for a company with unlimited growth potential? If the answer is yes, then look no f urther. Ok, you're sold, but what are we looking for in the perfect ca ndidate?Business Advisor to our clients working towards achieving their business goals and success metrics. Ability to manage client relationships and expe ctationsGoal-oriented and data-driven to actively track bot performance and drive metrics like customer satisfaction, Adoption, and Usage for clients. Analyze customer data to improve the end-user ex perienceExperience with metrics like NRR - Net Recurring revenue, GRR, CSAT, and NPS. Work closely with cross-functional teams, internal and external with ease to drive the se goalsExcellent communication skills. Remember communication is not what you say but what other people und erstand.Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues.Passionate about Customer Experience and ability to be an active voice in guiding Product RoadmapKeep up with the trends in the industry and platform capabilities of the comp etition.Manage all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timel y mannerBe responsible for upselling and renewals, and increase the revenue per client.Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing profes sionals.Identify patterns among bot performance and contribute towards developing best practices, FAQs, and knowledge base for using the Haptik platform and actively look for ways to improve process efficiencies and effec tivenessStrong team player with a success-oriented attitude and a keen focus on analyzing the objective of the project and achi eving itBe a cultural champion and energ y driver Requ irements*5-6 years of experience in Account Management/Client handling ProfilesExceptional communication skills, both oral and written, coupled with excellent listeni ng skillsAnalytical and data-driven with the ability to deal with multiple stak eholders.Demonstration of good product and consumer thinking during his/h er careerHands-on and a quick learner. Comfortable with learning new t echnologyBasic tech skills especially knowledge of API int egrationsThis role provides you access to the Personally Identifiable Information or Protected health information for which you will be abide to follow secure data handling practices to safeguard and protect s uch data. Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to yo ur resume. Tell me more a bout HaptikOn a roll: Announced major strategic partnership in April 2019 with Jio in a $100 mi llion deal.Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30, and MIT 35 Under 35 Innovators.Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the e nd of 2024.Emerging technology: We are moving to an AI-first world, and Haptik is one of the largest AI-first companies globally, based ou t of India.Impact: A fun and exciting start-up culture that empowers its people to make a h uge impact. Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and s elflessness. How to apply for this opportunity:Easy 3- St e p Process:1. Click On Apply! And Register or log in on our portal2. Upload updated Resume & Complete the S creening Form3. Increase your chances to get shortlisted & meet the client for t he Interview! Abo ut Our Client:Jio Haptik has pioneered AI-powered innovation since 2013, processing 10B+ conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises. Today, it’s helping brands make the transition to Generative AI and unlock end-to-end customer experience at scale. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMEs to solve for their customers’ biggest pain points. The company is a Category Leader across platforms including Gartner, G2, Opus Research & more. “Tech Startup of the Year” in the AI category and gold medal for “Best Chat & Conversational Bot” are two of Haptik’s recent awards & recognitions. Its prominent clients include Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool.In 2019, Reliance Jio acquired Haptik, integrating it into Jio Platforms to drive digital transformation through cutting-edge AI and chatbot technology. This strategic move strengthened Jio's vision of a smarter, con nected future . About Uplers:Uplers is the #1 hiring platform for SaaS companies, designed to help you hire top product and engineering talent quickly and efficiently. Our end-to-end AI-powered platform combines artificial intelligence with human expertise to connect you with the best engineering tal ent from India.With over 1M deeply vetted professionals, Uplers streamlines the hiring process, reducing lengthy screening times and ensuring you find the perfect fit. Companies like GitLab, Twilio, TripAdvisor, and AirBnB trust Uplers to scale their tech and digital teams effectively and co st-efficiently.Experience a simpler, faster, and more reliable hiring process wit h Uplers today.

Summary As a Manager II of Unified Communications, you will play a critical role in managing and optimizing communication services within the organization Your responsibilities will include overseeing the technical aspects of unified communications systems, ensuring seamless connectivity, and collaborating with various IT teams and business stakeholders, Primary Responsibilities Technical Oversight: Manage and maintain our telephony system including number database, Voicemail database, and feature operations of the organizations contact center solution (Genysys) Handle technologies such as email, Active Directory, SharePoint, Office 365 and Twilio Gather technical requirements and translate them into hardware and software capabilities, proficiency in integrating advanced technologies, which is crucial for Unified Communications, Communicate technical architecture direction and coordinate proof-of-concept analyses and take them to production Infrastructure Leadership Lead the implementation, tuning, and maintenance of unified communications infrastructure, Diagnose issues, research solutions, and coordinate resolutions, Decision-making skills and leadership qualities, which are essential for managing Unified Communications Design and configure M365 policies and governance structures, Provide deep insights into product performance, technological trends, competition, and market developments across unified communications, Maintain and evaluate monthly software expenditures and document status of costs to budget Required Knowledge/Skills Minimum eight to ten years of experience architecting, designing, and implementing advanced Unified Communication and Collaboration solutions, Minimum four to five Years of experience as in a manager / Leadership role, Demonstrated understanding of business transformation and the ability to apply unique technical solutions to business challenges, Technical DESIRED SKILLS Proficiency in SIP, DNS, MPLS, H 323, and existing network and applications, Proficiency in using collaboration and communication tools such as Microsoft Teams, SharePoint, and other relevant platforms Familiarity with Active Directory and Emergency Responder Expressway, Hands on experience with Twilio (voice, text message) Hands on experience with Genesys (be able to help trouble shoot issues, lead development of call flows, etc) Text message experience including A2P 10DLC, toll-free and short code texting setup within Twilio and basic best practices and regulations within the United States Knowledge of Microsoft Exchange, SharePoint, MSTeams and Zoom is a plus Manager Team builder and mentor, lead a team to drive performance goals and drive innovation Work cross functionally with various team members around the world to provide best in class service Strong problem-solving skills and the ability to work collaboratively, Availability to be on-call when escalations arise to oversee team during any on-call scenario Strong communication skills both spoken and written Be able to present to a large group of people confidently Lead weekly project and task meetings, holding engineering and support teams accountable for SLAs and performance metrics Work alongside global team management to design roadmaps, build standards and processes Education And Certifications A relevant degree, such as a Bachelors or Associate Degree in Computer Science, Technical, Engineering, Education, Information Technology, Technology, Communications, Information Systems, Telecommunications, or Business, Certifications such as CCNA, CCNP, ITIL, PKI, MCSE, CISSP, CRISC, CGEIT, TOGAF, or CCVP are advantageous,

We aspire to build high-quality, innovative & robust software. If you are a hands-on mobile app developer with significant experience in developing android mobile applications, look no further. Click on Apply and we will reach out to you soon. Your responsibilities as an Engineer: Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code. Prepares and installs solutions by determining and designing system specifications, standards, and programming. Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment Participate in educational opportunities & read professional publications; Protects operations by keeping information confidential. Provides information by collecting, analyzing, and summarizing development and service issues. Accomplishes engineering and organization mission by completing related results as needed. Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle. Skill sets we require: Must have Extensive knowledge and understanding of Kotlin. Strong knowledge of Android concepts - Coroutine, LiveData, ViewBinding, DataBinding, and Work manager. Proficient in Jetpack compose for building native UI. Experience creating and working with Room Database. Knowledge of MVVM (Model View ViewModel) & MVC architecture. Strong knowledge of MultiThreading. Experience working with third-party libraries and REST APIs. Experience working with Firebase for Authentication, Analytics & Cloud messaging, etc. Proficient in code versioning tools including Git. Good to have Familiar with continuous integration to avoid bugs and maintain quality consistency. Knowledge of Android back-end services. Basic knowledge about the creation and function of web socket connection. Basic knowledge of Twilio on Audio & Video, and willingness to learn more. Basic knowledge of cross-platform framework e.g. Flutter and willingness to learn more. Experience & Pedigree: Bachelor’s/Master’s degree in Computer Science Engineering or equivalent