441 Twilio Jobs - Page 10

QA Automation & Integration Tester Location: New Delhi, India (Hybrid – minimum 2-3 days in office per week) Employment Type: Full-time Job Title: IT Tester – Automation, API & Integration Testing Industries: EV Fleet Software | Recycling Compliance Platforms Location: New Delhi, India | Hybrid (2–3 days onsite per week) Job Type: Full-Time About the Role We are looking for a highly capable IT Tester to join our team and lead automated and integration testing across a suite of smart, cloud-based applications in the electric vehicle (EV) and recycling technology space. The ideal candidate will be comfortable building test plans that validate real-world API workflows , including payment systems , mapping tools , CRM , document signing , AI assistants , and SMS communications . You must be creative, resourceful, and detail-oriented — someone who thinks beyond test scripts and brings out-of-the-box logic to discover potential issues across user journeys and integrations. Key Responsibilities Design and execute automated functional and regression test cases using Postman, Cypress, Selenium, or similar tools. Validate complex integrations , including: Stripe – multi-invoice payments, pre-authorizations, webhooks Google Earth / Maps – route planning, GPS location accuracy, boundary checks PartsTech – parts catalog sync, inventory matching HubSpot – contact creation, pipeline automation, CRM syncing ChatGPT API – AI prompt/response cycles, workflow accuracy, fallback testing SignWell – PDF workflow approvals, webhook triggers, document status logic Twilio – SMS delivery confirmation, two-way message testing, error scenarios Simulate real-world business flows: EV job scheduling, recycling compliance submission, mobile estimate approvals. Handle test configuration across environments (Dev, UAT, Production), managing secure keys and variables. Log and track bugs using JIRA or Azure DevOps. Collaborate with developers and PMs to clarify acceptance criteria and edge cases. Continuously improve automation coverage for both backend APIs and frontend user interactions. Required Skills 2+ years in QA automation and API testing . Deep familiarity with Postman , including scripting and mock servers. Hands-on integration testing with RESTful APIs , including webhook flows and token-based auth. Working knowledge of JavaScript, Python, or TypeScript . Solid understanding of OAuth2 , status codes , and data serialization (JSON/XML). Version control with Git ; CI tools like GitHub Actions , Jenkins, or similar. Preferred / Bonus Experience Stripe API for pre-auth and multi-payment workflows PartsTech or other auto parts catalog systems Google Maps/Earth API for geofencing, ETA accuracy HubSpot CRM pipeline automation ChatGPT (OpenAI) API workflow integration SignWell digital signature workflows (PDF approval, webhook testing) Twilio API for SMS automation and fallback handling Experience with EV diagnostics , fleet scheduling, or recycling process digitization You’re a Fit If You… Think like a user, but test like an engineer. Bring curiosity and creativity to every test plan. Are fluent in API logic and automation frameworks. Enjoy working on fast-evolving platforms in mobility and sustainability tech. - Must be based in New Delhi, India and available for hybrid work. Competitive salary based on experience.

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Software Engineer(L2). About The Job This position is needed to help build IAM (Identity and Access Management) products and features our customers will love being part of our amazing IAM Team in Bangalore, India. Our mission is to provide a mission-critical authentication and authorization platform that unlocks secure product experiences that customers love. Responsibilities In this role, you’ll: Design, develop, and implement high-quality Java-based applications and microservices. Collaborate with cross-functional teams to define, design, and ship new features. Participate in code reviews to ensure code quality and adherence to coding standards. Troubleshoot and debug issues to ensure smooth application performance. Own and operate, high-scale cloud based systems and services. Document technical specifications and procedures. Manage your work through the use of Github, Jira, and our build/deploy systems. Qualifications Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor's degree in a computer science related field as a minimum requirement. 3+ years of proven experience as a Java Developer, with a strong understanding of Java programming language and ecosystem. Experience building resilient, high-throughput Microservices and distributed systems. Strong understanding of REST APIs. Strong communication and collaboration skills. Experience with Java frameworks such as Dropwizard,Spring, Hibernate, or similar. Experience with technologies like MySQL, Aurora, DynamoDB, Kafka, Memcached. Experience troubleshooting complex production issues. Love to make an impact and thrive in small, collaborative, energetic teams. Desired Experience working with Agile/Scrum methodologies. Familiarity with version control systems such as Git. Experience with cloud platforms, preferably AWS. Knowledge of containerization technologies such as Docker and Kubernetes. Location This role will be remote, and based in India - (Karnataka, Tamil Nadu, Telangana, Maharashtra, New Delhi). Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required Deep understanding of Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA) Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions. Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP. Bonus: Knowledge on Email protocols POP3 and IMAP and Client- Server protocol such as Tenet would be a HUGE plus. Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. Excellent written and verbal communication skills. Excellence in task prioritization and evaluation of situational urgency. Desired Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to influence and build effective working relationships with all levels of the organization. Interest in utilizing customer feedback to identify and drive improvements in our products. Basic understanding of Curl command, Webhook. Basic SQL knowledge to query data from snowflake Location This role will be remote, based in India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana) What We Offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Company Overview Join Alohaa.ai , a growing CPAAS technology company where you'll play a crucial role in developing and maintaining cutting-edge voice communication solutions. We're building scalable telecom infrastructure that serves enterprise clients across various industries. Position: Telecom Engineer Department: Engineering Location: Hyderabad - Hybrid Employment Type: Full-time Experience Level: Mid-Senior Level (4+ years) Salary: ₹18,00,000 per annum Role Summary We are seeking an experienced Telecom Engineer to join our technical team. The ideal candidate will have hands-on experience with telecom infrastructure, VoIP technologies, and open-source telephony platforms. You'll be responsible for designing, implementing, and maintaining robust telecom solutions that power our calling platform. Key Responsibilities Infrastructure & Development Design, deploy, and maintain Asterisk-based telephony systems and FreePBX configurations Develop and optimize SIP trunking solutions for enterprise-grade voice communications Implement WebRTC solutions for browser-based calling capabilities Configure and troubleshoot VoIP protocols including SIP, RTP, and related technologies Build and maintain telecom APIs for seamless integration with third-party systems System Operations Monitor and optimize call quality, latency, and system performance Implement redundancy and failover mechanisms for high availability Troubleshoot complex telecom infrastructure issues and provide rapid resolution Perform capacity planning and scaling of telecom resources Ensure compliance with telecom regulations and industry standards Integration & Support Integrate telephony solutions with CRM platforms and business applications Collaborate with development teams to implement calling features and APIs Provide technical support for enterprise clients during implementation Document system architectures, configurations, and troubleshooting procedures Participate in on-call rotation for critical system maintenance Required Qualifications Experience & Skills Minimum 4 years of hands-on experience in telecom/VoIP engineering Proven expertise with Asterisk PBX system configuration and administration Strong experience with FreePBX setup, customization, and maintenance Deep understanding of SIP protocol, call flows, and troubleshooting Hands-on experience with VoIP technologies and call routing Practical knowledge of WebRTC implementation and browser-based communications Experience with RTP/RTCP protocols and media handling Technical Requirements Proficiency in Linux/Unix system administration Experience with SIP trunking providers and carrier integrations Knowledge of network protocols (TCP/IP, UDP, NAT traversal) Familiarity with database systems (MySQL, PostgreSQL) Experience with scripting languages (Bash, Python, or similar) Understanding of telecom codecs (G.711, G.729, etc.) Additional Preferred Qualifications Experience with cloud telephony platforms (Twilio,CallHippo Etc.,) Knowledge of IVR systems and call flow design Familiarity with CDR analysis and call analytics Experience with API development and integration Understanding of the telecom Infrastructure Knowledge of security best practices in VoIP environments What We Offer Compensation & Benefits Competitive salary of ₹18,00,000 per annum Performance-based bonuses and incentives Health insurance coverage Professional development opportunities Flexible working arrangements Growth Opportunities Work with cutting-edge telecom technologies Opportunity to architect solutions for enterprise clients Collaborative environment with an experienced engineering team Direct impact on product development and company growth Continuous learning and skill development support Ideal Candidate Profile Strong problem-solving skills with attention to detail Excellent communication skills for client interactions Ability to work in a fast-paced startup environment Self-motivated with an ability to work independently Team player with a collaborative mindset Passion for telecom technology and innovation Application Process Please submit your resume along with: Portfolio of telecom projects you've worked on Brief description of your experience with the mentioned technologies Any relevant certifications or training  Ready to build the future of business communications? Apply now and join our team of innovative engineers!

Job Role: GHL Developer Job Type:- Part-Time Work Mode:- Remote Role Overview: We are looking for an experienced Go High Level (GHL) Developer to help us build, customize, and automate marketing workflows, CRM setups, funnels, and integrations within the GHL platform. You will work closely with marketing, sales, and operations teams to create high-performing, automated systems. Key Responsibilities: Build and customize workflows, funnels, campaigns, and automations in Go High Level. Integrate GHL with third-party platforms (e.g., Zapier, Twilio, Stripe, Calendly). Customize dashboards, reporting, and lead pipelines. Develop custom triggers, automations, and advanced logic using GHL’s workflow builder. Maintain API integrations and troubleshoot issues as needed. Optimize performance and improve client/customer experiences using GHL. Must-Have Skills: Proven hands-on experience with Go High Level (GHL) . Strong understanding of CRM systems , marketing automation , and sales pipelines . Experience with API integration , webhooks , and Zapier/n8n . Working knowledge of Twilio , Calendly , Stripe , or similar tools. Ability to translate business needs into technical solutions within GHL.

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Staff Machine Learning Engineer. About The Job This position is needed to scope, design, and deploy machine learning systems into the real world, the individual will closely partner with Product & Engineering teams to execute the roadmap for Twilio’s AI/ML products and services. You will understand customers need, build data products that works at a global scale and own end-to-end execution of large scale ML solutions. To thrive in this role, you must have a deep background in ML engineering, and a consistent track record of solving data & machine-learning problems at scale. You are a self-starter, embody a growth attitude, and collaborate effectively across organization. Responsibilities In this role, you’ll: Build and maintain scalable machine learning solutions in production Train and validate both deep learning-based and statistical-based models considering use-case, complexity, performance, and robustness Demonstrate end-to-end understanding of applications and develop a deep understanding of the “why” behind our models & systems Partner with product managers, tech leads, and stakeholders to analyze business problems, clarify requirements and define the scope of the systems needed Work closely with data platform teams to build robust scalable batch and realtime data pipelines Collaborate with software engineers, build tools to enhance productivity and to ship and maintain ML models Drive high engineering standards on the team through mentoring and knowledge sharing Uphold engineering best practices around code reviews, automated testing and monitoring. Qualifications Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7.5+ years of applied ML experience with proficiency in Python Strong background in the foundations of Machine Learning and building blocks of modern Deep Learning Track record of building, shipping and maintaining Machine Learning models in production in an ambiguous and fast paced environment. Track record of designing and architecting large scale experiments and analysis to inform product roadmap. You have a clear understanding of frameworks like - PyTorch, TensorFlow, or Keras, why and how these frameworks do what they do Familiarity with ML Ops concepts related to testing and maintaining models in production such as testing, retraining, and monitoring. Demonstrated ability to ramp up, understand, and operate effectively in new application / business domains. You’ve explored modern data storage, messaging, and processing tools (Kafka, Apache Spark, Hadoop, Presto, DynamoDB etc.) and demonstrated experience designing and coding in big-data components such as DynamoDB or similar Experience working in an agile team environment with changing priorities Experience of working on AWS. Desired Experience with Large Language Models. Location This role will be remote, and based in India . Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Machine Learning Engineer. About The Job This position is needed to scope, design, and deploy machine learning systems into the real world, the individual will closely partner with Product & Engineering teams to execute the roadmap for Twilio’s AI/ML products and services. You will understand customers' needs, build data products that work at a global scale and own end-to-end execution of large scale ML solutions. To thrive in this role, you must have a deep background in ML engineering, and a consistent track record of solving data & machine-learning problems at scale. You are a self-starter, embody a growth attitude, and collaborate effectively across organizations. Responsibilities In this role, you’ll: Build algorithms based on statistical modeling procedures and maintain scalable machine learning solutions in production Transform data science prototypes and applying appropriate ML algorithms and tools Work closely with the ML Engineers, build tools to enhance their productivity and to ship and maintain ML models Conduct exploratory data analysis (EDA) on large-scale datasets to identify patterns and extract features that directly support the problem statement. Manage the infrastructure and data pipelines needed to bring code to production Demonstrate end-to-end understanding of applications (including, but not limited to, the machine learning algorithms) being created Partner with product managers and architects to analyze business problems, clarify requirements and define the scope of the systems needed Use cloud platform AWS to handle larger scale data Support operational leaders by developing code to automate manual processes Drive high engineering standards on the team through code review, automated testing, and mentoring. Qualifications Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2 - 5 years of applied ML experience in statistical and mathematical modeling such as supervised and unsupervised machine learning, deep learning Strong proficiency in Python to effectively analyze data and solve complex technical challenges. Track record of building, shipping and maintaining machine learning systems in a highly ambiguous and fast paced environment. You have a clear understanding of frameworks like - PyTorch, TensorFlow, or Keras, why and how these frameworks do what they do. Familiarity with concepts related to testing and maintaining models in production such as A/B testing, retraining, monitoring model performance You’ve explored modern data storage, messaging, and processing tools (Kafka, Apache Spark, Hadoop, Presto, DynamoDB etc.) and demonstrated experience designing and coding in big-data components such as DynamoDB or similar. Desired Experience with Large Language Models Location This role will be remote, and based in India . Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Pune, PDC3B Must-have skills: Design Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience:Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions Industry Experience:Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources Use in depth understanding of Genesys Cloud/Engage:Ability to work in high-paced and complex projects. Apply understanding of CC Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Architecture/Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect, Admin, Collaborate Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Cloud/Engage. Plan, design, implementation, configuration of Genesys Cloud CX(PureCloud)/Engage Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK/APIs Work Experience related to CICD tools. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...), quality monitoring, WFM, Gamification, BYOC Edges, Recording etc. Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application development. Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: B.Com

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:- Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.- Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot, generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:- Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques.- Experience with chatbot , generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 5 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:I.Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.II.Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.III.Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, AvayaIV.Integrate with IVR systems and Proficiency in webhook setup and API integration.V.Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.VI.Creation of agents in Agent builder and integrating them into end end to pipeline using python.VII.Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.VIII.Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilitiesIX.Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.X.Document technical designs, processes, and setup for various integrations.XI.Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:1 The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.2 The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. Qualification 15 years full time education

Job Title - GN - SONG - Service - Genesys Senior Manager Management Level: 6-Senior Manager Location: Bengaluru Must-have skills: Genesys Contact Center Implementation Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience :Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on industry & market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice , Digital (SMS, Email, Chat etc.) , WFM, Predictive Routing and Analytics applications Proactively identifying customer needs through a functional and technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & Solution experience: Use Genesys Architect/Composer/Designer, Genesys WFM, Pointillist , Genesys Cloud Models , Genesys Predictive Routing and Engagement. Your experience counts! MBA from a tier 1 institute A minimum 12 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Digital (SMS, Email, Chat etc.) applications solutioning Experience in leveraging Genesys product suite to automate customer service processes, enhance CX/AX & provide value based outcomes Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 14 to 16 Years Educational Qualification: Minimum 15 Years of Education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:I.Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.II.Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.III.Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, AvayaIV.Integrate with IVR systems and Proficiency in webhook setup and API integration.V.Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.VI.Creation of agents in Agent builder and integrating them into end end to pipeline using python.VII.Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.VIII.Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilitiesIX.Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.X.Document technical designs, processes, and setup for various integrations.XI.Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:I.The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.II.The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. Qualification 15 years full time education

Project Role : Data Platform Architect Project Role Description : Architects the data platform blueprint and implements the design, encompassing the relevant data platform components. Collaborates with the Integration Architects and Data Architects to ensure cohesive integration between systems and data models. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:- Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.- Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About The Team The Developer Content Strategy (DCS) team creates the Information Architecture (structure, organization, terms) to make developing solutions for Okta Workforce easy. We do this with user research, content metrics, and KPIs for Workforce developer content across all of Okta. We use that data to create content strategy plans for teams and initiatives. Work Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." About The Position As a member of the DCS team, you: Work closely with product management and engineering to design effective developer-facing content for Okta products and initiatives. Act as a champion for developer needs and priorities across product, engineering, and marketing. Use metrics and data to drive activities and priorities. Lead initiatives to improve the clarity and conciseness of developer-facing content. In month one, you'll Complete your onboarding and be familiar with the majority of the features in the Okta Platform and how they interact. Understand the developer experience of current documentation by building several sample apps demonstrating core parts of our IAM functionality on both web and mobile platforms. In three months, you'll be Shadowing our lead role in at least one strategy project Starting to contribute to our long-term information architecture "future site" project. Maintaining your own cross-functional relationships with many of the teams we work with. After six months, you'll be leading your own strategy project and be a core member of the team. Required Knowledge, Skills and Abilities Success in this role requires excellent communication skills, clear and actionable writing, working independently, and collaborating across diverse audiences. You're a strong contributor and collaborator who takes the initiative and is willing to do new tasks as required by Okta. Exceptional written and verbal communication skills (in English). At least 5 years experience in strategic content development roles. Proven ability to manage complex content projects with multiple stakeholders. Deep understanding of how to create a great developer documentation and content experience Proficiency in JavaScript web development Nice to Have Proficiency in mobile app development with Swift or Kotlin. An understanding of REST APIs, HTTP, SDKs, and authentication/authorization protocols (OAuth, OpenID Connect, Basic Auth, ...) Previous experience with Identity Access Management solutions and products Demonstrable expertise in digital content strategy and audience engagement techniques. Familiarity with SEO best practices and tools. A strong understanding of a Content Management System (CMS) from an information architecture perspective An understanding of leveraging AI tools to optimize content creation and distribution processes. #LI-Hybrid #LI-MM #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta Workflows is the foundation for secure integration between cloud services. By harnessing the power of the cloud, Okta allows people to quickly integrate different services while still enforcing strong security policies. It integrates directly with an organization’s existing services, such as directories and identity systems, as well as many other applications. With Okta Workflows, organizations can automate processes quickly, easily, at a large scale, and low total cost - all within an intuitive, no-code interface. Hundreds of customers, including NTT, MGM, Netflix, and more, trust Okta Workflows to help their organizations work faster, boost revenue, and stay secure. Position Description We are looking for a full-stack JavaScript engineer who has a deep understanding of both backend service engineering and user interface development. In this role, you will be a vital part of our Workflows Integrated Development Environment team. You will share our passion and great pride in building elegant solutions and will join an engineering team that prioritizes scalability, rigorous code reviews, automated testing, and an iterative approach to build high-quality, next-generation enterprise software. You will be part of a full-stack engineering team at Okta that provides opportunities to investigate new technologies and share knowledge, tools, code, and best practices. You will get an opportunity to solve hard problems while partnering with product management and user experience teams, examining and refining requirements to deliver an amazing customer experience. Our team is fast, innovative, and flexible, with an agile release cycle and personal project ownership. We expect great things from our engineers and reward them with stimulating new projects, emerging technologies, and the chance to have significant equity in a company that is about to change the cloud computing landscape forever. Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." Role Details: Lead, design, architect and build high-quality, scalable software by enforcing best practices around software engineering, architecture and processes Collaborate with product owners, UX, and engineering teams to scope and plan engineering efforts and dependencies Own your code at all stages of the lifecycle - design, implementation, test automation, delivery, and monitoring - to provide high-quality products to our customers. Design and implement new products and features while concurrently addressing existing technical debt. Raise the bar on engineering excellence by improving standard methodologies, producing best-in-class code, documentation, testing, and monitoring Conduct code reviews, retrospectives, and other continuous improvement activities Collaborate with QA, Technical Support, Documentation, and the UX team Be a mentor for colleagues and help promote knowledge-sharing Experience: 5+ years of software engineering experience building highly reliable, mission-critical software. Extensive knowledge of JavaScript language, along with experience building Express and ReactJS applications. Experience shipping robust services and user interfaces for production-grade applications in an agile, product-oriented environment. Experience working with applications/systems built for scale. Prior experience with consuming and/or designing REST APIs. Excellent grasp of software development and testing principles. Excellent communication skills and strong product sense. Nice to Haves: Knowledge of Postgresql Familiarity with TypeScript Knowledge in Docker & Kubernetes Understanding of Cloud Solution Architecture Education and Training: Bachelor's in Computer Science, or relevant industry experience #LI-Hybrid #LI-MM #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. You are a knowledgeable specialist who can articulate technical aspects eloquently and recognize the difficulties faced by developers when integrating various services into unique apps. You are extremely passionate about assisting Okta's clients and partners in utilizing our scalable, secure identity platform. You will be in charge of offering technical assistance to our clients, including debugging and resolving Developer and ISV Partner issues, in your capacity as a Developer Support Engineer. Also, you will collaborate directly with our product development peers to spot recurring problems, deal with them, and contribute to overall product quality. Day in the Life: As a Developer Support Engineer at Okta, your focus is on ensuring customer issues are resolved. In this customer-facing role, you may participate in customer calls, join standup/office hours meetings, collaborate with peers, build or test use cases. Additionally, you will engage with Engineering on potential bugs, and peer with your colleagues to troubleshoot complex issues. Your objective is to deliver exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Okta platform while maintaining outstanding customer service. Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Work schedule: Monday - Friday, 6:00 am – 3:00 pm Indian Standard time zone Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." Responsibilities: Provide well-thought-out and reliable advice and troubleshooting for application development with Okta with existing and prospective customers, ISVs, and developers. Perform initial troubleshooting, identification of root causes, and issue resolution ensuring end-to-end ownership of questions and issues. Help our customers and developers understand how Okta works, and the various technical use cases of the platform. Collect information and document bugs with Engineering for API and product issues. Write code/script to test user scenarios using Okta API and SDKs. Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues. Craft troubleshooting documentation in the support knowledge base. Engage and respond to the Okta developer community through Stack Overflow, forums, etc. Deliver against customer experience targets. Requirements: BA/BS in Computer Science, Management Information Systems, or related discipline. 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role. Experience supporting REST APIs. Demonstrated ability to program in JavaScript and one statically typed (C++, .NET, Java) and one dynamically typed language (Python, Ruby, PHP, JavaScript.) Expertise supporting both classic and modern web stacks (e.g., JSP, Rails, Django/Flask, Node.js, ASP.NET.) Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment. You are passionate about developer topics and enjoy helping others solve problems. Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) Ability to work independently with little direct supervision and as a part of a team. Excellent analytical and organizational abilities. You are known to be a strong contributor and a collaborator who takes initiative and is willing to take up new tasks as required by the organization. Able to work 6 AM - 3 PM in the Indian Standard time zone from Monday - Friday. Able to work on-call for off-shift coverage on a rotational basis. Strongly Desired Qualifications: Experience supporting Identity Access Management solutions. Experience supporting OIDC or SAML integrations. Experience supporting Mobile applications. Experience with packet analysis of PCAP using tools like WireShark Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc. #LI-Hybrid #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Job Description: Email, CRM & WhatsApp Marketing Executive Department: Marketing Location: Bangalore Reports To: Head of Marketing / Marketing Manager Job Overview We are seeking a data-driven and detail-oriented Email, CRM & WhatsApp Marketing Executive to lead our targeted communication strategy. This role is essential for driving attendee registrations, nurturing leads, and maximizing engagement for our global exhibitions. You will manage segmented email campaigns, maintain CRM accuracy, and execute high-impact WhatsApp broadcast campaigns tailored to key audiences. Key Responsibilities Email Marketing Plan, write, and schedule targeted email campaigns for audience segments (traders, IBs, investors, exhibitors). Build and manage automated workflows for registrations, reminders, and re-engagement. A/B test email content, subject lines, and CTAs to optimize open and conversion rates. Ensure email design is responsive, visually appealing, and compliant with GDPR and anti-spam regulations. CRM Management Maintain and segment CRM database (e.g., HubSpot, Salesforce, Zoho) by audience behavior and registration stage. Coordinate data sync between CRM, registration platforms, and lead capture systems. Monitor engagement metrics (open rate, CTR, bounce rate) and use insights to refine outreach strategies. Support sales and operations teams with tailored CRM campaigns and lead tracking. WhatsApp Campaign Management Plan and execute WhatsApp broadcast campaigns via platforms like Twilio, Interakt, WATI, or Zoko. Segment recipient lists (IBs, VIPs, speakers, exhibitors) and tailor content for high engagement. Create clear, action-driven WhatsApp messages for reminders, QR codes, confirmations, and announcements. Track delivery and response rates to improve campaign timing and content. Coordinate closely with operations to address real-time questions or last-minute updates via WhatsApp. Cross-Functional Support - Work with designers and content writers to develop creative assets for campaigns. - Collaborate with sales on exhibitor/sponsor communication and database outreach. - Assist with post-show nurturing campaigns and feedback collection. Requirements - Bachelor's degree in Marketing, Communications, or related field. - 2+ years of experience with email marketing and CRM management. - Hands-on experience with tools like Mailchimp, HubSpot, Active Campaign, or Zoho. - Familiarity with WhatsApp Business API platforms (WATI, Twilio, Interakt) is a strong advantage. - Good understanding of email and messaging KPIs and how to improve them. - Knowledge of GDPR and other data privacy regulations. - Excellent written English and strong attention to detail. - Experience in exhibitions, conferences, or B2B marketing is preferred.

Key Responsibilities Design, develop, and deploy conversational agents using platforms like Google Dialogflow, Amelia, Amazon Lex, etc. Create and optimize NLP/NLU models to support dynamic, multi-turn interactions. Develop dialog flows, intents, entities, and fulfillment logic with API integrations. Integrate bots with external systems (CRM, EHR, contact center, databases) using RESTful APIs. Collaborate with UX designers, business analysts, and stakeholders to define and refine conversation flows. Implement voice interface capabilities (SIP/SBC integration, TTS/STT engines). Conduct testing (unit, regression, UAT) and optimize bot performance using analytics and user feedback. Ensure compliance with data privacy standards (e.g., HIPAA, GDPR) and implement masking/redaction as needed. Document architecture, workflows, and development best practices. Required Skills and Qualifications: Bachelor’s degree in Computer Science, Engineering, or related field. 3+ years of experience in Conversational AI development. Proficiency with one or more platforms: Google Dialogflow, Amelia.ai, IBM Watson, Microsoft Bot Framework, Rasa, or similar. Strong understanding of NLU/NLP concepts and tools. Hands-on experience in REST API integration and backend scripting (Node.js, Python, or Java). Familiarity with telephony integrations (SIP, Twilio, Avaya, Genesys) is a plus. Experience with TTS/STT engines like Google Cloud, Nuance, or Amazon Polly. Strong debugging and problem-solving skills. Excellent communication and collaboration abilities. Preferred Qualifications: Certification in any Conversational AI platform (e.g., Dialogflow CX, Amelia Certified Developer). Experience with analytics tools for bot performance monitoring. Exposure to agentic AI design patterns or multi-agent systems. Understanding of AI governance and bias mitigation practices.

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:- Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques.- Experience with chatbot , generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 7 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15 years full time education is required Qualification 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:- Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques.- Experience with chatbot, generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 7 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:- Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.- Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot , generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15 years full time education is required Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities:- Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist.- Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques.- Experience with chatbot , generative AI models, prompt Engineering- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 7 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15 years full time education is required Qualification 15 years full time education

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Okta is seeking a highly skilled and experienced People Operations Specialist to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in ServiceNow, self-service portal design, and AI chatbot integration . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services. What you’ll be doing ServiceNow Process Management & Analytics Design and develop self-service portal on ServiceNow , enabling intuitive access to services and information (include knowledge management) Lead the integration of AI-powered chatbots within the portal to facilitate intelligent case routing, knowledge retrieval, and user support. Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service levels across HR Design and build SNOW dashboards, and performance analytics to track KPIs, SLAs, and service trends. Ensure ServiceNow internal process documentation is up to date and aligned with business needs. Process Excellence & Continuous Improvement Analyze existing workflows and identify opportunities to streamline operations, reduce cycle times, and improve service quality. Establish and promote standardized best practices, process governance, and cross-functional collaboration. Partner with functional teams (HR, Finance, IT, etc.) to develop and implement best-in-class processes and governance. Stakeholder Collaboration & Change Management Engage with business stakeholders to define requirements for digital self-service capabilities and enhanced customer experiences. Drive adoption of new tools and processes through effective change management, training, and communication strategies. Act as a liaison between Shared Services, IT, and external vendors for ServiceNow and chatbot enhancements. Governance, Compliance & Knowledge Management Ensure all process and service documentation is maintained and aligned with compliance requirements. Champion knowledge management by enabling content curation, lifecycle management, and chatbot integration for easy access to FAQs and SOPs. What you’ll bring to the role Education: Bachelor's degree in Business, Engineering, Information Systems, or related field (Master’s preferred). Experience: 8+ years of experience in Shared Services, Process Improvement, or Business Operations with at least 2 years in a leadership or senior specialist role. [or 6+ years with a Master’s degree] Technical Skills: Deep hands-on experience with ServiceNow (e.g., HRSD, ITSM) including portal design and workflow configuration. Demonstrated experience in designing AI-powered self-service portals and integrating chatbots (e.g., ServiceNow Virtual Agent, or third-party tools). Familiarity with natural language processing (NLP) concepts and chatbot training methodologies. Proficiency in data visualization and reporting tools such as ServiceNow Performance Analytics. Soft Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a high degree of organizational acumen. Key Competencies: Strategic and Operational Thinking Process Optimization & Automation Change Leadership Data-Driven Decision Making Cross-Functional Collaboration #LI-Hybrid What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Software Engineer (L2) , Data Platform, Bangalore, India About The Job This position plays a crucial role in building a scalable, reliable, and efficient data platform that enables users to extract valuable insights from vast amounts of distributed data. As part of the team, you will contribute to creating the data backbone that supports key strategic decisions for our company and customers. You will work closely with experienced engineers, learning best practices in software development and data systems, and contributing to projects that directly impact the success of our platform. Responsibilities In this role, you’ll: Design, develop, test, and deploy features and services in AWS cloud environments. Ensure the reliability of your services, including responding to incidents, participating in on-call rotations, and conducting post-incident RCAs. Meet the Definition of Done for all software you build, while continuously improving and reducing technical debt. Write and maintain automated unit and integration tests within a continuous integration and delivery (CI/CD) environment. Manage tasks and collaborate effectively using GitHub, Jira, and the team’s build and deploy systems. Actively collaborate with Product and other teams to influence and improve the service or platform. Participate in design discussions, code reviews, backlog grooming, and Agile ceremonies, ensuring sprint commitments are met. Troubleshoot and resolve issues independently or with your team in your domain. Take responsibility for documenting the projects and processes you work on. Quickly acquire new technical skills and adapt to the fast-paced, disruptive industry landscape. Troubleshoot and debug to ensure smooth application performance. Qualifications Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2-4 years of proven experience as a Java Developer, with an in-depth knowledge of the Java programming language and its ecosystem. Knowledge of Python programming, with the ability to write clean, maintainable, and efficient code, and utilize its libraries and frameworks effectively. Strong experience building resilient, high-throughput microservices and distributed systems, with a deep understanding of the microservices architecture. Hands-on experience with SQL/NoSQL databases, and caching mechanisms (e.g., Redis, Memcached). Proficiency in AWS, GCP, or other public cloud platforms, with knowledge of cloud-native design patterns and services. Containerization expertise with Docker and Kubernetes, including orchestration and scaling of services. Familiarity with modern automated testing frameworks and CI/CD pipelines, ensuring high-quality and seamless software delivery. A strong advocate for best engineering practices, including test-driven development (TDD), security-first approaches, and automation throughout the development lifecycle. Ability to analyze and troubleshoot complex production issues, with a proactive approach to problem-solving. Experience with Agile methodologies such as Scrum and a deep understanding of iterative development and continuous deployment strategies. Excellent communication skills, with the ability to convey technical concepts clearly in both written and verbal formats. Desired Experience with observability tools (e.g., Prometheus, Grafana, Datadog) for monitoring microservices and distributed systems. Familiarity with DevOps principles and infrastructure as code (IaC) using tools like Terraform or CloudFormation. Knowledge of API gateway technologies and message brokers (e.g., Kafka) for building scalable, event-driven systems. Location This role will be remote, and based in India - Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.