Customer Success Executive Location: Gurugram Salary: ₹22,000 – ₹25,000 per month Industry: Imitation Jewellery (D2C) Employment Type: Full-time About the Role: We are seeking a highly motivated and empathetic Customer Success Executive to join our growing D2C imitation jewellery business. This role is pivotal in delivering a superior customer experience, ensuring satisfaction, and building long-term customer relationships. You will be responsible for proactively engaging with customers via calls and over DMs, addressing their concerns, ensuring timely resolutions, and supporting retention initiatives. Key Responsibilities: • Proactively call and follow up with customers to ensure satisfaction and loyalty • Resolve customer issues and queries in a timely and effective manner • Enhance customer retention through personalized support and engagement • Maintain a positive, empathetic, and professional attitude at all times • Utilize data and feedback to suggest improvements to the customer experience • Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery • Maintain accurate records of customer interactions Qualifications & Skills: • Prior experience in a D2C (Direct-to-Consumer) brand is mandatory • Minimum 1 year of relevant customer support or success experience • Strong communication and interpersonal skills with a focus on empathy • Excellent command of spoken and written English • Knowledge of any regional language (like Malayalam, Telugu, etc) will be a plus • Solid analytical skills and a solution-oriented mindset • Ability to multitask and work in a fast-paced environment • Empathetic, soft-spoken • Bachelor's degree in any discipline Additional Information: • 6-day working schedule • Friendly, supportive, and collaborative work environment • Growth opportunities within the customer experience team Show more Show less

Copywriter and Social Media Manager We are seeking a creative and dynamic Copywriter and Social Media Manager to join our team. This role is requiring both strong copywriting skills and the ability to manage and grow our social media presence. You will be responsible for crafting compelling, engaging content across various platforms and managing social media strategies to increase brand awareness, drive engagement and boost conversions. Location : Gurugram Company : Eroute Lifestyle Private Limited About us: Eroute Lifestyle Private Limited is a D2C company dedicated to Imitation Jewellery. We are passionate about delivering trending Jewellery and fostering an engaging and inspiring community. We pride ourselves on our innovative designs, high-quality products, and excellent customer service. We are looking for a creative and dynami6c Social Media Manager to join our team. Key Responsibilities Write clear, engaging, and persuasive copy for various formats, including websites, blogs, email campaigns, product descriptions, and advertisements. Develop original content ideas that align with the brand voice and marketing goals. Collaborate with marketing and design teams to develop creative assets. Develop and implement a comprehensive social media strategy across multiple platforms (Facebook, Instagram, Twitter, LinkedIn, etc.). Create and schedule social media posts that reflect the brand voice and engage with the target audience. Monitor social media trends, analytics, and performance to optimize campaigns and improve engagement. Stay up to date on social media best practices, tools, and platform updates. Collaborate with influencers to develop engaging, on-brand content that drives awareness and engagement across social media platforms. Has been a part of product and lifestyle shoots or is willing to learn. Skills and Qualifications Proven experience as a copywriter, social media manager, or similar role. Excellent writing, editing, and proofreading skills with a focus on creativity and storytelling. Experience in managing social media accounts for a brand or organization. Proficiency with social media management tools. Knowledge of current social media trends and emerging platforms. Familiarity with design and visual content creation tools (e.g., Canva, Adobe Creative Suite) is a plus. Excellent communication and organizational skills. Education and Experience Bachelor's degree in Marketing, Communications, Journalism, or a related field. Good experience in copywriting, social media management, or digital marketing. Portfolio or examples of previous work required. Key Competencies Creativity and attention to detail. Strong time management and multitasking abilities. Ability to work independently and collaboratively. Data-driven mindset with experience analysing social media metrics. Benefits Competitive salary. Paid time off and holidays. Opportunities for professional growth and development. How to Apply: Interested candidates should submit their resume, a cover letter, and a portfolio of their social media content and copy writing to hr@eroutelife.in . Please include “Copywriter and Social Media Manager Application” in the subject line of your email. Eroute Lifestyle Private Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Image Editor We are a growing startup in the imitation jewellery space, committed to delivering high-quality, trendy, and affordable pieces to our customers. As a young and dynamic brand, we believe in creativity, collaboration, and building something unique. If you're passionate about visual storytelling and want to be part of a brand from the ground up, we’d love to have you on board Location: Gurugram Company: Eroute Lifestyle Private Limited About us: Eroute Lifestyle Private Limited is a D2C company dedicated to Imitation Jewellery. We are passionate about delivering trending Jewellery and fostering an engaging and inspiring community. We pride ourselves on our innovative designs, high-quality products, and excellent customer service. We are looking for a creative and dynamic Social Media Manager to join our team. Key Responsibilities Edit and retouch high-resolution product and model images Remove backgrounds, correct lighting, sharpen details, and ensure colour accuracy Enhance jewellery shine, texture, and appeal Maintain consistency in visual aesthetics and brand identity Work closely with photographers, stylists, and social media team Organize and manage edited files for web and social media platforms Meet tight deadlines and deliver high-quality edits Skills and Qualifications · Proficiency in Adobe Photoshop and Lightroom (or similar tools) · Strong understanding of image composition, lighting correction, and color grading · Ability to handle bulk editing with speed and accuracy · Eye for aesthetics, detail, and jewellery-focused presentation · Creativity in framing and cropping images · Basic knowledge of social media content formats (for Instagram, Pinterest, etc.) · Bachelor’s degree/diploma in Design, Photography, Visual Arts, or a related field (preferred, not mandatory) · Prior experience in fashion, jewellery, or product image editing is a big plus · Portfolio of past work must be shared with the application Education and Experience Bachelor’s degree in any of the following fields (preferred, not mandatory): Graphic Design Visual Communication Fine Arts Photography Fashion Communication Diploma or certification in Photoshop, Photography, or Image Editing tools is an added advantage Freshers with strong portfolios or freelance experience are welcome to apply Benefits Competitive salary. Paid time off and holidays. Opportunities for professional growth and development. How to Apply: Interested candidates should submit their resume, a cover letter, and a portfolio of their social media content and copy writing to hr@eroutelife.in . Please include “Copywriter and Social Media Manager Application” in the subject line of your email. Eroute Lifestyle Private Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive