TVC Provider Voice

Required Qualifications:

• Education: BE, BCA, BSc Computers, B.Com with computers
• Skills:
  • Strong multitasking skills.
  • Excellent typing skills
  • Good Hindi speaking skill
  • Basic understanding on legal concepts is an advantage.
  • Knowledge of keyboard shortcuts and efficient computer usage.
  • Excellent written communication skills
  • Willingness to learn, innovate, and take on challenges proactively

Key Responsibilities:

• Review the documents sent by customers and categorize them based on ongoing issue or a case.
• Index it to the case or create a case and then send it to attorneys.
• To be Active during working hrs and able to handle everything in the shift.
• To follow the communication protocols set and adhere to it
• To follow the escalation protocols set and adhere to it
• To follow quality standards & guidelines and adhere to it
• To follow processing guidelines and adhere to it
• To carry out documentation as per the direction from next higher-level lead or manager
• To follow the instructions provided by Manager
• To report status on day-to-day activities to Manager
• To participate actively in knowledge sharing sessions
• To participate actively in all technical, domain and behavioural training programs conducted at organizational level
• To be on proactive mode always
• To carry out knowledge transfer/transition activities
• To display thorough professionalism and to follow work ethics
• To be punctual and keep steady attendance rate
• To report on time and effort spent, accurately
• To ensure productivity targets are reached.