Job Title: Academic Manager (Operations) Location: Noida-62 (Work from Office) Experience: 4+ years in Academic Operations or Program Management Reports To: AVP Academics Employment Type: Full-Time Working Days: Monday to Saturday Working Time: 12:00 Noon to 9:00 PM Job Summary: We are looking for a dedicated and experienced Academic Manager to oversee the development, implementation, and enhancement of academic programs. The ideal candidate will ensure high-quality content delivery, faculty coordination, and student engagement while maintaining academic excellence and compliance with institutional guidelines. Key Responsibilities Academic Strategy & Program Development: Develop and implement academic policies, curriculum frameworks, and instructional strategies. Lead the development and delivery of tailored tutoring programs to meet the specific requirements of NAPLAN, IGCSE, and CBSE curricula; familiarity with IB is preferred. Research and incorporate innovative teaching methodologies to enhance learning outcomes. Ensure all academic programs adhere to the educational standards and compliance requirements of Australia, New Zealand, the Middle East countries and the US. Stay updated with changes in educational policies, curriculum guidelines, and assessment standards. Operations & Process Management Forecast staffing needs and ensure timely hiring and onboarding of academic staff. Design and implement scalable SOPs for academic and operations workflows. Ensure adherence to academic KPIs like session quality, attendance, student progress, and retention. Coordinate academic scheduling, session allocation, and resource planning. Faculty & Team Management: Lead and manage a team of Academic Leads, Tutors, and Operations Executives. Develop and oversee the tutor training program, ensuring tutors have the necessary skills and content knowledge. Conduct regular training sessions, workshops, and certification programs for tutors. Implement a structured process to evaluate session quality and tutor performance, providing constructive feedback and targeted improvement plans. Student Performance & Engagement: Monitor student progress and academic performance through assessments and feedback mechanisms. Implement initiatives to improve student engagement, retention, and success. Ensure strong student retention and high demo conversion rate by monitoring student engagement, learning outcomes, and tutor effectiveness. Customer Engagement and Support: Act as the primary point of contact for academic-related queries from parents and students. Engage with parents to understand their child's learning needs and provide tailored solutions. Ensure a high level of customer satisfaction through consistent academic quality and timely resolution of concerns. Education & Experience: Masters degree or higher in Education, Academic Administration, or a related field. Minimum 5 years of experience in academic management, curriculum development, or faculty coordination. Strong understanding of international educational standards, including NAPLAN , IGCSE , and CBSE ; exposure to IB is a plus. 58 years of experience in academic operations, preferably in EdTech or K-12. Skills & Competencies: Strong leadership and team management skills. Excellent communication, presentation, and interpersonal skills. Analytical mindset with problem-solving abilities. Proficiency in Learning Management Systems (LMS) and educational technologies. Ability to handle multiple tasks and work in a fast-paced environment. Why Join Us? Opportunity to shape academic programs and contribute to student success. Collaborative and innovative work culture. Career growth and learning opportunities in the education sector. How to Apply: To apply, please submit your resume and a cover letter detailing your qualifications and teaching experience to kirtika.sharma@ncreduservices.com . Only shortlisted candidates will be contacted for interviews. Regards, Kirtika Sharma 9599314292 Team Lead-HR & Operations
