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CTI Administrator Etech Global Services

2.0 - 6.0 years

0 Lacs

gandhinagar, gujarat

On-site

As a CTI Administrator at our company, you will be responsible for working with various CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE. Your key responsibilities will include familiarizing yourself with the implementation of IP Telephony and Dialer applications, designing and building Campaigns, Queues, Call Control Scripts, and IVR into the Dialer system. Additionally, you will be involved in CTI solution design, development, and maintenance, integration of various CTI solutions into the contact Centre architecture, and integration of CTI with Customer Relationship Management solutions such as Salesforce, Pega...

Posted 1 week ago

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