Manager-Product Data & Analytics Team Mastercard

5.0 - 9.0 years

0 Lacs

delhi

On-site

Role Overview: As a Manager - Employee Relations at Mastercard, you will be an integral part of the Global Employee Relations team. Your primary responsibility will be to provide expert advice on company policies and processes to People Business Partners, managers, and employees. You will collaborate with internal stakeholders to manage employee relations issues effectively, including investigations into complaints such as discrimination and harassment. Your role will also involve preparing documentation, managing case data, and providing regular reporting to senior stakeholders. Additionally, you will be expected to build strong relationships across different levels and geographies. Key Responsibilities: - Provide expert advice on company policies and processes to People Business Partners, managers, and employees - Collaborate with internal employment counsel, compliance, and People Business Partners to manage employee relations issues and investigations - Investigate concerns raised, including discrimination, harassment, retaliation, and other work-related issues - Prepare investigative documentation, including interview notes and summaries of findings - Track and maintain investigation and reorganization data and documentation - Use case management system to handle cases from intake to resolution - Provide periodic reporting to relevant senior stakeholders - Establish strong cross-functional relationships at all levels and geographies - Offer ER advice and guidance to People Business Partners and managers in the APAC region on various ER topics - Partner with control functions on investigations and outcomes - Utilize data insights to drive process improvements and foster a culture consistent with Mastercard values Qualifications Required: - Experience in a multi-national, fast-paced organization - CIPD qualified or equivalent work experience - Deep human resources experience with a passion for employee relations - Solid understanding of employment and labor laws - Proven project management skills with the ability to drive global projects - Strong investigative and analytical skills - Excellent interpersonal, verbal, and written communication skills - Exceptional detail-oriented and follow-up skills (Note: No additional details of the company were provided in the job description.),

Posted 5 days ago

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