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Java Customer Support-Engineer II FICO

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Customer Support Engineer at FICO, you will be responsible for providing remote technical support to internal and external clients globally for both hosted and on-premise solutions. You will collaborate with IT, operations teams, product development, and product management to ensure the best customer experience. Your role will involve managing and resolving highly complex issues, acting as a liaison between engineering and consulting teams, and advocating for improvements across the support function. Key Responsibilities: - Take full ownership of client reported incidents, understanding business and technical impacts on clients. - Formulate technical and application solut...

Posted 18 hours ago

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