Level: Executive/ Senior Executive Team: Customer Experience Reports to: Head of Customer Experience Location: Remote — Bangladesh, India and Philippines Commitment: Six days a week Small vehicles, big impact We’re all about authentic travel experiences that support local communities. At tuktukrental.com, we rent tuktuks to adventurous travellers, while sharing the revenue with local tuktuk owners and the community. We’ve been fueling epic road trips across Asia since 2016. And here’s the best part—we’re just getting started! With operations in Sri Lanka, Cambodia, and soon beyond, our dedicated team of tuktuk enthusiasts is driven (literally) to make travel more meaningful. Our mission? To bring smiles to faces, promote sustainable tourism, improve livelihoods, and make exploring new places as unforgettable as possible. Join us as we steer towards a world where every adventure counts—navigating the bustling streets of Colombo or the serene landscapes of Cambodia. Let’s make every mile matter. About the role We’re looking for a self‑motivated, organized, and customer‑first individual to join us in delivering exceptional service during night hours (Sri Lanka Standard Time, which aligns with IST, UTC+5:30 ). You’ll work from home, managing operations during our overseas daytime. While this role involves various administrative and support tasks, your main goal will be ensuring customers feel supported and well‑guided through their tuktuk journeys Specific responsibilities Customer Engagement: Respond to queries across channels (email, chat, phone) and guide travellers through the TukTukRental experience—from booking to drop-off. On-the-Road Support: Remain reachable during Sri Lanka nighttime hours to assist travelers with issues like vehicle breakdowns, changes in booking, or route guidance. Documentation & Licensing: Help travelers prepare and organize required documents and licenses ahead of pick-up. Fleet Pickup/Drop Coordination: Support operations by ensuring seamless handoffs and vehicle readiness (in coordination with Ops Officers). Booking System Management: Keep our online booking platform up-to-date with accurate booking details and customer notes. Supplier & Partner Coordination: Liaise with contract drivers, partner hotels, hostels, and local suppliers to ensure smooth pickup and booking processes. Operational Support: Offer assistance with trip modifications, mechanical issues, booking extensions/shortening, and refunds or adjustments. Continuous Improvement: Identify patterns or pain points in customer experiences and suggest workflow enhancements. Insurance & Compliance Checks: Help confirm that all tuktuks are properly documented and insured before dispatch. About you You’re calm, helpful, and detail-oriented even in the middle of the night. Working remotely suits you, and you’re comfortable juggling multiple tasks across chat, booking systems, and email. Your English is strong, and you communicate clearly and thoughtfully. When problems arise, you fix them quickly, whether that means guiding a customer through a late-night issue or coordinating with suppliers to resolve a hiccup. Above all, you take pride in making people feel supported and confident. You’re the kind of person who turns small challenges into smooth experiences—and leaves customers feeling well cared for. Must have: Experience in customer service, especially in travel, logistics, or online operations. High proficiency in English, both written and spoken. Strong organizational and multitasking skills. Knowledge of tourism hotspots in Sri Lanka, Cambodia, or the Philippines. Understanding of local licensing and insurance norms for rental vehicles. Tech-savvy comfortable working with online booking systems, chat tools, and spreadsheets. Why tuktukrental.com? At tuktukrentall.com, we’re not just about renting tuktuks—we’re about creating unforgettable experiences while making the world a better place. Our team is passionate, fun, and dedicated to positively impacting both travellers and local communities. We’re a purpose-driven company. Your work will directly support local livelihoods and sustainable tourism. Ready to apply? If you’ve made it this far, we think there’s a good chance you’re our kind of person. Here’s the deal—we’re all about diversity, and we believe a variety of perspectives makes us stronger. Even if you don’t check every box, we’d still love to hear from you. Introduce yourself, and let’s see how you can bring your unique flair to our team. Click "Apply" to join our team..!