234 Ttt Jobs - Page 3

Key Responsibilities: Conduct new hire and refresher training (sales, product, soft skills). Create training material and coordinate training logistics. Track trainee performance and provide feedback. Maintain training records and reports. Travel 15-20 days/month in and around Nagpur. Requirements: Experience in training, coaching, and employee development. Strong communication, presentation & analytical skills. Fluency in English & Hindi. Background in insurance/financial services preferred. Apply by sending your CV at 9069719390 with these details Current location: Applied role for: How much training exp you have on documents: Current CTC fixed: Expected CTC: Notice period: Regards, Himanshi Verma, Sr. Executive HR

-Drive training excellence through refresher sessions -TTT programs, and skill gap analysis -Manage QA with scorecards, RCA, and KPI tracking -Lead trainers/QA analysts, collaborate with teams, and enhance learning outcomes with strategic planning Required Candidate profile 10+ yrs in Training, Quality, or CX with 4–5 yrs in leadership -Skilled in QA, audits, training methods, data analysis, and performance -Strong in communication, facilitation, stakeholder handling

2yr exp as a BPO Manager Training on the paper NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Work From Office Kolkata only not for Delhi/NCR ..APPLY those who can relocate in Kolkata Required Candidate profile Work From Office Kolkata only not for Delhi/NCR ..APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 11.5 LPA Graduation Mandatory Call@9205503253 / 9953262467 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 11.5 LPA Exp of Training International BFSI Process Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

Looking for 4+ years of experience in CommunicationTraining Domain - Learning and Development Location- Mysuru WFO| Rotational Shifts Any Graduate CTC- 9 LPA (62K in hand) Immediate joiners only Contact- 8529474615 Radhika

Greetings from Sutherland! We are hiring for a Manager - Training. This is a 5 day work from office opportunity with rotational shifts. Please see below the job description and qualifications required for the same. We are seeking a strategic and hands-on Training Manager to spearhead training operations for a new Fintech program launch, supporting voice, chat, email, and app-based channels. The Training Manager will ensure that all trainers, tools, processes, and deliverables are aligned to prepare customer-facing teams for success from Day 1. The ideal candidate will be responsible for designing, overseeing, and evaluating training programs that support performance excellence across voice, chat, email, and digital support channels. You will lead a team of trainers and collaborate with cross-functional stakeholders to ensure smooth knowledge transfer and readiness. Key Responsibilities: Develop and execute the end-to-end training strategy for the fintech program launch. Hire, onboard, coach, and manage a team of trainers/facilitators. Collaborate with client and internal stakeholders to align training content with program goals. Lead and plan the Train-the-Trainer (TTT) sessions and ensure training delivery standards are maintained. Create a comprehensive training calendar including New Hire Training, upskilling, and refresher training. Use data and feedback (TNI/TNA) to continuously improve training effectiveness. Conduct post-mortem for all completed classes. Conduct Curriculum Analysis and Curriculum proposal. Manage training logistics, technology, and platforms for omnichannel delivery. Ensure adherence to compliance, regulatory, and data security guidelines relevant to fintech operations. Work closely with Quality and Service Delivery to support nesting. Report training metrics, trainee performance, and recommendations to leadership. Program Launch Readiness Lead the creation of a training project plan aligned with the program launch timeline, including milestones for content sign-off, TTT, pilot sessions, and nesting support. Participate in client calibration sessions, UAT, and tool demos to understand the product, customer journey, and backend platforms. Coordinate closely with WFM, Ops, IT, and QA to align training schedules, capacity, and systems access for learners. Support tool configuration and platform testing for LMS, chat systems, CRM tools, and omnichannel simulators. Define and implement Nesting Scorecards and support mechanisms with QA and Ops . Qualification & Skill sets Required Bachelors Degree or equivalent experience. 3-5 years of experience in a Training Manager role, preferably in fintech or BPO environments. Strong understanding of omnichannel support (voice, chat, email, social, app-based). Experience with Learning Management Systems (LMS) and e-learning platforms. Excellent leadership, analytical, and communication skills.

Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Training (Ops). Experience:5-8 Years.

Dear Candidate, We are currently looking for a Process Trainer with a BFSI background and a Quality Analyst. **Process Trainer (BFSI Background)** * Good communication skills in English and Hindi are mandatory. * Able to handle training and call auditing with a Life Insurance background. **Quality Analyst Requirements:** * Any Degree * Experience in quality inspection, auditing, and testing. * Excellent communication skills, both written and verbal. * Strong computer skills and knowledge of QA databases and applications. * Strong analytical and problem-solving skills. * Meticulous attention to detail. **Roles and Responsibilities for Quality Analyst:** * Conduct call monitoring and auditing for customer care agents, providing detailed feedback on monitored calls. * Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge. * Demonstrate proficiency in using 7 QC tools like Pareto charts, histograms, and check sheets. * Perform detailed root cause analysis (RCA) and ACPT analysis for the call audit. * Publish the dashboard to all stakeholders. * Conduct call-listening sessions. * Pre-shift briefing, dissemination of updates, and quality observation. * Identifying bottom Quartile performers, engaging in TNI, and improving their performance. * Handling OJT batches. **Skills Required:** * Training and coaching * Customer experience * Proficiency in the MS Office suite * Strong analytical and problem-solving skills * Quality management tools Megha 8197554993 Venue and locationNo.92, Z Square, Level 2, Jyoti Nivas College Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

Process Trainer Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs Skills- Process Training, Product Trainer, International Voice Process, TTT, OJT, TNI, TNA etc Required Candidate profile Contact Deepanshi 8920254429 deepanshi.imaginators@gmail.com

Process- Trainer- International Voice only- Healthcare Process - Voice Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

- Conduct process training for new hires and existing staff. - Create/update training materials and SOPs. - Monitor performance and provide feedback. - Excellent Communication skills required. Required Candidate profile - 1–3 years of experience in process training. - Excellent communication in English. - Strong understanding of process workflows. Call or Whatsapp 8453399504, 9387861694, 8723051470 , 6002281943.

Job Overview: We are seeking a highly skilled and experienced Tenured Trainer for GIS Mapping process. The ideal candidate will bring a strong foundation in facilitating training sessions, mentoring new hires, and ensuring training effectiveness in a fast-paced, high-volume environment. Shift: 24*7(Night). Exp-Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process). Location-Hyderabad. Mandatory Skills- GIS exposure + Communication Skills + Cognitive abilities. Candidates need to create a presentation on any training related topics. Key Responsibilities: Deliver end-to-end training for new hires in the Mapping process, both virtually and in-person. Develop and deliver comprehensive training programs for new and existing Mapping specialists. Conduct refresher sessions, knowledge checks, and skill assessments for batches in OJT and production stages. Conduct regular training sessions, workshops, and one-on-one coaching to enhance team skills and knowledge. Collaborate with SMEs, QA, and Operations teams to ensure consistent training outcomes and process alignment. Assess trainee performance and provide constructive feedback to ensure high-quality output, identify training needs and improve processes. Maintain training trackers, reports, and performance summaries for each batch. Participate in TTT (Train-The-Trainer) sessions and ensure all training material is up-to-date. Identify performance gaps during training and initiate timely coaching or remediation . Contribute to the continuous improvement of training methodologies and curriculum. Maintain high engagement levels and ensure training SLAs are met. Stay up-to-date with the latest mapping technologies, tools, and best practices to incorporate them into Training. Share your updated resume @ arpita.chakraborty7@wipro.com Required Skills & Qualifications: Minimum 2 years of experience in a Trainer role (preferably in mapping, annotation, or a tech-driven process) Must be a graduate (Bachelors degree in any stream) Strong facilitation, communication, and presentation skills Good understanding of training metrics, documentation, and batch lifecycle Proficiency in using MS Office, Workspace, and LMS platforms Ability to manage training across multiple time zones and high-volume ramps

- Train teams on L2 support for hardware (PCs, laptops, printers). - Conduct sessions on troubleshooting techniques and service desk processes. - Guide team on managing escalations and ticket resolution. Required Candidate profile - At least 1 year of experience as a Trainer. - Experience in service desk operations. - ITIL certification ( Preferred). - Call or Whatsapp 9387861694 / 8723051470 / 8453399504 / 6002281943

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO Immediate joiners Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Process Trainer for an International BPO Trainer Should have exp handling NHT Batches & Coaching employees Location-Gurugram Shift- 24*7 Excellent Comms Salary-:Upto 11.5 LPA Graduation Mandatory Call@9205503253 / 9953262467 Required Candidate profile Min 3 Years exp in International BPO as process trainer Sal Upto 11.5 LPA Call @9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com

V&A and English Language trainer from last 4-5 yrs scheduling, delivery & reporting. V&A certification from a reputed institute Willingness to travel and work in shifts Excellent Oral and Written communication skills. Karishma.imaginators@gmail.com

Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 10 July 2025 TO 14 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Quality Analyst:- Role & Responsibilities: - Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved Audit sales inbound/outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed out in the framework Ensure that the stipulated compliance guidelines are met, and corrective measures are taken when there is a miss Provide coaching and guidance based on audit findings, and delivers weekly/ongoing performance feedback to associates as outlined by the business Ability to train and coach Strong logical reasoning and problem - solving skills Eligibility Criteria: - 1, Qualification: - Any Graduation/ Any Post Graduation 2, Location: - Koramangala 3, Age limit: - Below 36yrs 4, Excellent communication skill is must. (English+Hindi) 5, Experience: - Minimum 2yrs experience as Quality Analyst 2, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi

Designs training & test modules based on needs Resolves issues pertaining to process knowledge with clients Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Contact- 9311035462

Role & responsibilities Conduct TNI & TNA to identify gaps and design targeted training programs for new hires and existing employees. Deliver new hire training (NHT), refresher sessions, and ongoing skill development programs. Design, update, and maintain training materials, modules, and assessments for process and product training. Utilize various training methodologies, including e-learning, classroom training, and hands-on simulations. Collaborate with Subject Matter Experts (SMEs) and Operations to ensure up-to-date product and process knowledge. Monitor training effectiveness through assessments, feedback, and performance tracking. Team Management & Stakeholder Collaboration: Lead and mentor a team of trainers and training coordinators, ensuring they meet performance and delivery standards. Work closely with Operations, Quality, and HR teams to drive continuous improvement in employee performance. Act as a liaison between training and senior management to communicate training impact and business needs. Performance Monitoring & Reporting: Track and analyze training metrics such as learning effectiveness, training completion rates, and post-training performance. Recommend and implement improvements based on data-driven insights. Present periodic reports to management on training outcomes, impact, and future training roadmaps. Please share cv at Vaishali.vaishali@teleperformance.com

Leading BPO in GURGAON Hiring for Sr Process Trainer//AM Training International Voice Process(Mandatory) Banking Process Require minimum 2years+ experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 11LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Role & responsibilities Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Need to handle the NHT batches with the 30 no. of employees Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Preferred candidate profile Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Perks and benefits General office environment: Works generally at a desk in a well-lighted, air-conditioned. Cubicle/office, with moderate noise levels. 5 Days Working with Sunday Fixed off and the other off would be rotational . Office timing will be Day Shift

Process Trainer Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs Skills- Process Training, Product Trainer, International Voice Process, TTT, OJT, TNI, TNA etc Required Candidate profile Contact Aparupa (9311697179) aparupa.imaginators@gmail.com

Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Claims_Processing. Experience8-10 Years.

Job Title: Process Trainer Aviation Background (BPO) Location: Noida Department: Training Job Type: Full-Time Job Summary: We are seeking a dynamic and experienced Process Trainer with an aviation background to join our BPO team. The ideal candidate will bring a strong understanding of aviation operations and customer service, combined with excellent communication and training delivery skills. You will be responsible for onboarding, upskilling, and continuously enhancing the performance of customer support agents handling aviation-related processes. Key Responsibilities: Deliver process training for new hires and existing employees in aviation-related BPO processes (e.g., ticketing, reservations, baggage handling, customer service). ¢ ¢ ¢ ¢ ¢ Design, update, and maintain training modules, SOPs, and assessments as per client requirements. Conduct refresher training sessions to improve process knowledge, soft skills, and product updates. Coordinate with operations and quality teams to identify training needs and performance gaps. Provide feedback, coaching, and mentoring to improve individual and team performance. Track and report training eectiveness using post-training assessments and performance metrics. Maintain training records and ensure compliance with internal and external audit requirements. Keep updated on industry trends and client-specic aviation processes to ensure training relevance. Key Requirements: ¢ ¢ Education: Graduate in any discipline (aviation certication/diploma is a plus). Experience: o Minimum 2-4 years in the aviation industry (as cabin crew, ground sta, or customer service). o At least 1-2 years of experience in training delivery in a BPO or similar setup. ¢ ¢ ¢ Strong knowledge of GDS systems (e.g., Amadeus, Galileo, Sabre) is preferred. Excellent communication and presentation skills. Ability to engage and motivate learners in both classroom and virtual training environments. ¢ ¢ Strong interpersonal skills and adaptability to work with diverse teams. Prociency in MS Oice tools (Word, PowerPoint, Excel). Preferred Attributes: ¢ ¢ Exposure to international BPO processes. Certication in training/learning & development (e.g., Train the Trainer, Instructional Design). ¢ Understanding of service quality metrics like CSAT, NPS, AHT, etc. Salary: As per industry standards Shift: Rotational (based on process/client requirements)

We are seeking a highly skilled and innovative Senior Education Developer to design and develop impactful learning experiences for our customers, partners, and internal teams. This role requires a strategic thinker with a passion for education, strong instructional design expertise, and the ability to manage complex projects across global audiences. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Design and develop engaging, scalable, and accessible learning content (e.g., eLearning modules, instructor-led training, webinars, videos, and job aids). Apply instructional design methodologies (ADDIE, SAM, etc.) to create effective learning experiences. Lead the development of learning paths and certification programs aligned with business goals. Create multimedia content by leveraging course development tools like Articulate 360, Adobe Captivate, Synthesia, and Easygenerator. Integrate AI and automation tools to enhance content localization and personalization. Collaborate with subject matter experts (SMEs), product teams, and customer success to gather requirements and validate content. Manage multiple projects simultaneously, ensuring timely delivery and quality standards. Use learning analytics and feedback to continuously improve course effectiveness and learner engagement. Track KPIs such as course completion rates, learner satisfaction, and knowledge retention. Mentor junior instructional designers and contribute to team knowledge sharing. Advocate for best practices in adult learning and digital education. To ensure you are set up for success, you will bring the following skillset & experience: 5+ years of experience in instructional design or education development, preferably in a SaaS or tech environment. Proven experience with eLearning authoring tools and LMS platforms Strong understanding of adult learning principles and accessibility standards (WCAG). Excellent communication, collaboration, and project management skills.