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4.0 - 9.0 years
6 - 10 Lacs
gurugram
Work from Office
What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: You will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise e...
Posted 1 week ago
2.0 - 5.0 years
2 - 5 Lacs
hyderabad, chennai
Work from Office
Role and Key Responsibilities Train agents on product and process, as and when there are NHT batches Monitor contacts and find out areas of opportunity Work closely with Ops and Quality team design action plans to plug areas of opportunity Responsible for meeting the defined training conversion targets Manage retention during training Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers Demonstrate innovation in training by carrying floor requirement into classroom training. Maintain Data as per training Processes Support in Quality Audits and Feedback when NHT batches are not being conducted Key skills and knowledge Excellent presentation and ...
Posted 1 week ago
4.0 - 7.0 years
8 - 9 Lacs
bareilly, kanpur, etah
Work from Office
Roles and Responsibilities Manage training programs for Life Insurance agents across the given geography Develop and deliver effective training content to enhance agent skills and knowledge Collaborate with internal stakeholders to identify training Required Candidate profile 4-6 years of experience in training with the life insurance industry or related field (training & development). Strong understanding of life insurance products, sales strategies,
Posted 1 week ago
2.0 - 7.0 years
5 - 8 Lacs
agartala, mehsana, jorhat
Work from Office
Roles and Responsibilities Manage training programs for Life Insurance agents across the given geography Develop and deliver effective training content to enhance agent skills and knowledge Collaborate with internal stakeholders to identify training Required Candidate profile 2-6 years of experience in life insurance industry or related field (training & development). Strong understanding of life insurance products, sales strategies, and customer service principles.
Posted 1 week ago
2.0 - 7.0 years
5 - 8 Lacs
agartala, mehsana
Work from Office
Roles and Responsibilities Manage training programs for Life Insurance agents across the given geography Develop and deliver effective training content to enhance agent skills and knowledge Collaborate with internal stakeholders to identify training Required Candidate profile 2-6 years of experience in life insurance industry or related field (training & development). Strong understanding of life insurance products, sales strategies, and customer service principles.
Posted 1 week ago
4.0 - 9.0 years
5 - 10 Lacs
gurugram
Work from Office
Need Immediate Joiners Must have Min 2+yrs exp as Process Trainer from International Customer Service process BPO. Trainers from International Voice process required US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com
Posted 1 week ago
3.0 - 4.0 years
3 - 4 Lacs
lucknow
Work from Office
Process Trainer: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Process Trainer Is mandatory. CTC Upto 4 LPA Quality Analyst: Minimum 3 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As A Quality Analyst Is mandatory. CTC Upto 3.8 LPA Assistant Manager Training Minimum 6 Years Of Over all Experience in BPO Customer Service Voice with Minimum 1 Year Of Experience As An Assistant Manager Training is mandatory. CTC upto 6 LPA Experience From E- Commerce Process in Call Center BPO is Added Advantage BPO (Call Center) Experience is Mandatory For All The Mentioned Roles. Graduation Is Mandato...
Posted 1 week ago
11.0 - 20.0 years
15 - 25 Lacs
pune
Work from Office
Job Role & Responsibilities 1. Training Strategy and Leadership: Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices. Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space. Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines. 2. RCM BPO Knowledge Development: Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims manag...
Posted 1 week ago
7.0 - 9.0 years
8 - 12 Lacs
pune
Work from Office
Responsible for training & development i.e., need to head training function administratively Looking after Training Needs Identification,Training needs analysis, Training Strategy, Annual Training Plan, Training designing,Training budgeting. Required Candidate profile Implement Pre and Post assessment tools to track and measure learning Stay up-to-date with industry trends and practices in learning and development Need to travel to regions almost 60% travel
Posted 1 week ago
3.0 - 7.0 years
4 - 6 Lacs
chennai
Work from Office
Process Trainer who is giving the taining TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English
Posted 1 week ago
8.0 - 13.0 years
9 - 14 Lacs
gurugram, delhi / ncr
Work from Office
Need Grads with min 8yrs experience on paper in International As a Training Manager, min 2yrs experience Salary up to 14.5lpa (Based on last one) Location- Gurgaon Work from Office Excellent comms skills Call for more details:- HR Ritika- 9289133009
Posted 1 week ago
2.0 - 7.0 years
0 Lacs
hyderabad
Work from Office
Role & responsibilities The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives,...
Posted 1 week ago
8.0 - 13.0 years
8 - 16 Lacs
pune
Work from Office
2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Must Know-English and Hindi Required Candidate profile WFO Pune Must Know English Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives
Posted 1 week ago
3.0 - 7.0 years
4 - 6 Lacs
chennai
Work from Office
Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English
Posted 1 week ago
2.0 - 5.0 years
3 - 5 Lacs
noida
Work from Office
Job Description Process Trainer About Ocube Services At Ocube, we deliver scalable cloud-based contact center solutions and outsourcing excellence across MEASA. Our mission is to optimize client operations through customized, compliant, and people-first training frameworks that reflect best-in-class service delivery. Key Responsibilities A. Training Delivery Conduct New Hire Trainings (NHT) focused on end-to-end process, systems, and policies. Deliver refresher and upskilling sessions to reinforce process adherence and drive continuous learning. Facilitate floor readiness sessions and provide on-the-job support during nesting or OJT phases. Customize delivery based on process complexity, LOB...
Posted 1 week ago
1.0 - 2.0 years
3 - 4 Lacs
bengaluru
Work from Office
Role & responsibilities To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Employees Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. Utilize the Web based training at the center Coordinate for the logistics requirement fo...
Posted 1 week ago
2.0 - 7.0 years
5 - 6 Lacs
chennai
Work from Office
Leading BPO in CHENNAI Hiring for Sr Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO in International Voice Process Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techni...
Posted 1 week ago
8.0 - 13.0 years
10 - 16 Lacs
pune
Work from Office
POSITON TITLE: Training Manager POSITION DESCRIPTION: The Training Manager would be responsible for maintaining the support levels of the Project, its various elements and service as per the defined TATs and operational processes. She/he would be responsible for meeting contact center customers SLAs and would be managing customer engagements and escalations. She/he would also be responsible for strong interlock with other cross functional teams for identifying various faults and working towards mitigating and fixing the same. ESSENTIAL SKILLS / COMPETENCIES: Excellent written and verbal English skills and good presentation skills. Good comprehension skills Comfortable in working 24*7 work en...
Posted 1 week ago
8.0 - 13.0 years
8 - 12 Lacs
bhubaneswar, kolkata, hyderabad
Work from Office
2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile WFO Bhubaneswar and Bangalore only not for Delhi/NCR neither Kolkata neither Hyderabad apply those who can relocate in Bhubaneswar and Bang Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives
Posted 1 week ago
1.0 - 2.0 years
3 - 4 Lacs
bengaluru
Work from Office
Responsibilities To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Employees Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. Utilize the Web based training at the center Coordinate for the logistics requirement forth tra...
Posted 1 week ago
8.0 - 13.0 years
5 - 9 Lacs
bengaluru
Work from Office
Looking for a skilled Senior Manager - Training to join our team at Omega Healthcare Management Services Pvt. Ltd., with 8-14 years of experience in the field. Roles and Responsibility Develop and implement comprehensive training programs to enhance employee skills and knowledge. Conduct needs assessments to identify training gaps and create targeted solutions. Collaborate with cross-functional teams to align training objectives with business goals. Design and deliver engaging training sessions using various methodologies. Evaluate training effectiveness and recommend improvements. Manage training budgets and resources efficiently. Job Requirements Proven experience in training and developme...
Posted 1 week ago
3.0 - 7.0 years
2 - 5 Lacs
gurugram, delhi / ncr
Work from Office
Process Trainer (International BPO) Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs (2+ Years as process trainer) Contact Aparupa 9311697179 aparupa.imaginators@gmail.com Required Candidate profile Skills- Process Training, Product Trainer, International Voice Process, TTT, TNA, TNI, OJT etc.
Posted 1 week ago
1.0 - 3.0 years
2 - 2 Lacs
gandhinagar, ahmedabad
Work from Office
Job description Role & responsibilities Develop programs and curriculum for the employee of the organization for orientation and in-job training Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed Collaborate with the companys management to identify training needs and schedule appropriate training sessions for employees Develop systems to monitor and ensure employees are performing their responsibilities according to the training Ensure the compliance of the companys employees to cooperate with standards and procedures during training sessions Provide support and mentoring for new employees while conducting an evaluation and ide...
Posted 2 weeks ago
2.0 - 7.0 years
4 - 5 Lacs
gurugram
Work from Office
Company: Globiva Location: Gurgaon Job Summary Globiva is hiring a Sales Process Trainer with a minimum of 1 year of BPO training experience. The trainer will be responsible for NHT, OJT, refresher sessions, PKT, and continuous sales capability building, ensuring high throughput and strong training efficacy. Key Responsibilities Conduct New Hire Training (NHT) on sales process, product knowledge, objection handling, compliance, and systems. Drive smooth transition of trainees from NHT to OJT (nesting phase) ensuring readiness for production. Deliver Refresher Training to improve sales conversion, upselling, cross-selling, and compliance adherence. Conduct Pre-Knowledge Tests (PKT), assessmen...
Posted 2 weeks ago
5.0 - 10.0 years
8 - 10 Lacs
bengaluru
Work from Office
- Reporting to Group Manager / Sr. Group Manager Training - Ensuring strict and absolute compliance to the training governance plan of the business - Identifying training and development needs through Product Knowledge Tests & Quality defect analysis - Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs - Disbursing Product & Process updates in line with training governance - Co-ordinate / conduct refresher training based on TNI - Conducting appraisals - Devising individual coaching / learning plans - Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Proce...
Posted 2 weeks ago
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