Banking Operation Analyst NTT DATA Services

1.0 - 5.0 years

0 Lacs

haryana

On-site

You will be part of a team performing financially based investigative and assessment activities, drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment. The experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations. Responsibilities: - Provide exceptional customer service by responding to all inbound/outbound inquiries, including general inquiries, chargeback cases, fraud cases, and online disputes. - Respond to cardholder requests for information regarding the status of their dispute/fraud claim. - Analyze and process Fraud/Dispute cases using the TDR case management system, ...

Posted 3 weeks ago

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Banking Operation Analyst NTT DATA North America

1.0 - 5.0 years

0 Lacs

haryana

On-site

As a Joint Recovery Processing / Chargeback Analyst reporting to a Supervisor of Joint Recovery Processing at Presidents Choice Financial, you will be part of a team conducting financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, this specialized position will lay a solid foundation for your career in Credit Card Operations. **Key Responsibilities:** - Provide exceptional customer service by handling inbound/outbound inquiries related to general queries, chargeback cases, fraud cases, and online disputes. - Respond to cardholder requests regarding the status of their dispute/fraud ...

Posted 1 month ago

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Banking Operation Analyst NTT DATA North America

1.0 - 5.0 years

0 Lacs

haryana

On-site

As a Joint Recovery Processing / Chargeback Analyst at Presidents Choice Financial, you will be responsible for providing exceptional customer service by responding to various inquiries related to chargeback cases, fraud cases, and online disputes. You will analyze and process Fraud/Dispute cases, manage the chargeback lifecycle, investigate potential fraud cases, and process retrieval requests. Additionally, you will be involved in handling merchant challenges, fraud trend analysis, and ensuring compliance with Association Rules and Regulations. Your role will also require you to maintain a thorough understanding of all relevant regulations, communicate effectively with cardholders, coopera...

Posted 4 months ago

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