3 Ts2 Jobs

Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . 7-10 Years of People Management required. . 3-5 years experience in the financial industry . 3-5 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.

Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . 5-7 Years of People Management required. . 3-5 years experience in the financial industry . 3-5 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.

Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . People Management required. . 2-3 years experience in the financial industry . 2-3 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.