TS Implementation Engineer (L1) NTT DATA, Inc.

1.0 - 5.0 years

3 - 7 Lacs

Mumbai

Work from Office

Your day at NTT DATA The Technical Services Implementation Engineer (L1) is an entry level engineering role, required to work closely with the Technical Services Implementation Engineering team to action configurations, installations and attend to break/fix events that are deemed less complex in nature. What youll be doing Key Responsibilities: Develops the ability to start owning portions of an installation, break/fix incidents, and problem management. Functions jointly with the Implementation Engineering team to meet client requirements. May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers. A...

Posted 6 months ago

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TS Implementation Engineer (L2) NTT DATA, Inc.

3.0 - 7.0 years

4 - 7 Lacs

Chennai

Work from Office

Key Responsibilities: Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity. Takes responsibility for problem resolution and troubleshooting. Responds to escalated client requests and support client applications to a first line resolution. Escalates complex problems to the relevant third parties. Assists with the documentation of standard operating procedures relating to installations and fixes. Compiles and maintains project administration. Conducts elementary presentations within the customer's organization. May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers. ...

Posted 6 months ago

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