Job description This is a full-time work-from-home position. We are an IT service company based in Abu Dhabi, UAE. Our back office will focus on all our sales, customer service, operations & remote IT support. All our current clients are based in UAE. Timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. ONLY APPLY IF YOU CAN MEET THE ABOVE TIMINGS. Responsibilities: Monitoring & replying to sales emails & inquiries. Learn details about our product and service offerings. Address any questions or issues customers may have. Communicate with customers to understand their requirements and needs. Schedule & Coordinate meetings of potential clients with the manager. Coordinate with suppliers for pricing, procurement, and deliveries. Preparing Quotations & costing. Following up with clients to close quotes successfully. Increase Company client base with quality customers. Entering, updating & maintaining clear & correct data into CRM. To retain existing customers and upsell services to achieve customer retention. Assisting in achieving and exceeding company total monthly sales targets. Skills: Excellent phone & email communication and interpersonal skills. The ability to manage your time and plan your day effectively. Good Command over the English Language is a must. Demonstrated track record of performance and commitment. Cool-tempered and able to handle rejection. Good organizational skills. Willing to be trained and acquire knowledge in less time. Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Application Question(s): IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings? Experience: Sales Coordinator: 3 years (Required) Handling emails & enquiries: 3 years (Required) Preparing quotations for clients: 2 years (Required) Procurement: 2 years (Required) Following & Winning quotations sent to clients: 2 years (Preferred) Invoicing: 2 years (Required) Language: English (Speak, Read Write) (Required)
We are an IT service and solutions provider based in Abu Dhabi, UAE. All our current clients are based in the UAE. This is a FULL-TIME WORK FROM HOME POSITION. Responsibilities: Monitoring & responding to client's IT support requests on time. Monitoring & replying to helpdesk & support emails & inquiries. Provide Remote IT technical support to clients computer systems (Desktops/Laptops/Servers/Networks/Email/WiFi/Printer). Diagnose software, networking, or hardware issues and fix them remotely. Monitor and maintain Windows Servers, Networks, backups, Desktops and Laptops under a support contract using RMM. Monitor and maintain Antivirus and Email security under a support contract. Coordinating with on-site support team to fix issues and provide top-notch support service to clients. Track & Monitor ongoing jobs & support. Manage, Maintain, Update & Monitor the HELP-DESK Ticketing system daily with accurate and timely information. Preparing BOQ/SOW & reports as required. Managing & compiling job reports. Processing of all jobs with accuracy and timeliness. Understand & resolve customer requirements/issues and close tickets within time. Maintaining good client relations & ensuring a high level of Client satisfaction. Responding to complaints/suggestions from customers and giving after-sales support. Increase Company reputation with quality on-time support & services. Timely Invoice to the clients in coordination with the sales & finance department. Required Technical Skills: Remote IT Support & Helpdesk experience. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Desktops and Laptops (Windows and Mac). Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Email Services (outlook). Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic networks (DHCP,DNS,TCP/IP). Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic Routers. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Firewalls. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Windows Servers. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - MS Active Directory. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - NAS devices. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Backup softwares. Other Required Skills: Good Knowledge of IT Technologies & products. Good written & oral command of the English Language is a must. Excellent phone & email communication skills. The capacity to work well on your own or in a team. Ability to manage your time and plan your day effectively. Min 3 years of IT Support Experience in a similar job role. Demonstrated track record of performance and commitment. Cool-tempered and able to handle rejection. Good organizational skills. Ability to hit deadlines and work under pressure. Can easily adapt to new environments. Job Types: Full-time, Permanent Pay: Up to ₹45,000.00 per month Application Question(s): IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings? Experience: Desktop Support: 4 years (Required) Help Desk Ticketing System: 2 years (Required) Server Support: 3 years (Required) Remote IT Technical Support: 3 years (Required) Technical Support: 4 years (Required) Language: English (Read, Write, Speak) (Required)
Job description This is a full-time work-from-home position. We are an IT service company based in Abu Dhabi, UAE. Our back office will focus on all our sales, customer service, operations & remote IT support. All our current clients are based in UAE. Timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. ONLY APPLY IF YOU CAN MEET THE ABOVE TIMINGS. Responsibilities: Monitoring & replying to sales emails & inquiries. Learn details about our product and service offerings. Address any questions or issues customers may have. Communicate with customers to understand their requirements and needs. Schedule & Coordinate meetings of potential clients with the manager. Coordinate with suppliers for pricing, procurement, and deliveries. Preparing Quotations & costing. Following up with clients to close quotes successfully. Increase Company client base with quality customers. Entering, updating & maintaining clear & correct data into CRM. To retain existing customers and upsell services to achieve customer retention. Assisting in achieving and exceeding company total monthly sales targets. Skills: Excellent phone & email communication and interpersonal skills. The ability to manage your time and plan your day effectively. Good Command over the English Language is a must. Demonstrated track record of performance and commitment. Cool-tempered and able to handle rejection. Good organizational skills. Willing to be trained and acquire knowledge in less time. Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Application Question(s): IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings? Experience: Sales Coordinator: 3 years (Required) Handling emails & enquiries: 3 years (Required) Preparing quotations for clients: 2 years (Required) Procurement: 2 years (Required) Following & Winning quotations sent to clients: 2 years (Preferred) Invoicing: 2 years (Required) Language: English (Speak, Read Write) (Required)
As a Sales Coordinator at TRUTECH INFORMATION TECHNOLOGIES LLC in Kazhakoottam, Kerala, you will be an integral part of our dynamic sales team. Your responsibilities will include coordinating sales activities, processing orders, managing customer inquiries, and preparing detailed reports to support the sales department effectively. The ideal candidate for this role will have exceptional communication and organizational skills, as well as the ability to multitask efficiently in a fast-paced environment. Prior experience in sales or customer service would be advantageous. If you are passionate about achieving sales targets and enhancing customer satisfaction, we invite you to apply for this position. In return, we offer professional training, skill development, opportunities for promotion, a collaborative work environment, valuable work experience, recognition and performance awards, professional networking opportunities, work-life balance, access to the latest technology, and chances to contribute to business growth. To be considered for this role, you should be physically and mentally healthy, at least 18 years old, with no criminal record. Experience in a related field is preferred, along with good communication skills and a minimum education level of a high school diploma. You should also be able to work effectively in a team, thrive under pressure, and be willing to work at the designated location.,
This is a full-time work-from-home position. We are an IT service company based in Abu Dhabi, UAE. Our back office will focus on all our sales, customer service, operations & remote IT support. All our current clients are based in UAE. Timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. ONLY APPLY IF YOU CAN MEET THE ABOVE TIMINGS. Responsibilities: Monitoring & replying to sales emails & inquiries. Learn details about our product and service offerings. Address any questions or issues customers may have. Communicate with customers to understand their requirements and needs. Schedule & Coordinate meetings of potential clients with the manager. Coordinate with suppliers for pricing, procurement, and deliveries. Preparing Quotations & costing. Following up with clients to close quotes successfully. Increase Company client base with quality customers. Entering, updating & maintaining clear & correct data into CRM. To retain existing customers and upsell services to achieve customer retention. Assisting in achieving and exceeding company total monthly sales targets. Skills: Excellent phone & email communication and interpersonal skills. The ability to manage your time and plan your day effectively. Good Command over the English Language is a must. Demonstrated track record of performance and commitment. Cool-tempered and able to handle rejection. Good organizational skills. Willing to be trained and acquire knowledge in less time. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Application Question(s): IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings? Experience: Procurement: 2 years (Preferred) Invoicing: 1 year (Preferred) Sales Coordinator: 3 years (Required) Preparing quotations for clients: 3 years (Required) Following & Winning quotations sent to clients: 3 years (Required) Handling emails & enquiries: 3 years (Required) Language: English (Speak, Read Write) (Required)
This is a full-time work-from-home position. We are an IT service company based in Abu Dhabi, UAE. Our back office will focus on all our sales, customer service, operations & remote IT support. All our current clients are based in UAE. Timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. ONLY APPLY IF YOU CAN MEET THE ABOVE TIMINGS. Responsibilities: Monitoring & replying to sales emails & inquiries. Learn details about our product and service offerings. Address any questions or issues customers may have. Communicate with customers to understand their requirements and needs. Schedule & Coordinate meetings of potential clients with the manager. Coordinate with suppliers for pricing, procurement, and deliveries. Preparing Quotations & costing. Following up with clients to close quotes successfully. Increase Company client base with quality customers. Entering, updating & maintaining clear & correct data into CRM. To retain existing customers and upsell services to achieve customer retention. Assisting in achieving and exceeding company total monthly sales targets. Skills: Excellent phone & email communication and interpersonal skills. The ability to manage your time and plan your day effectively. Good Command over the English Language is a must. Demonstrated track record of performance and commitment. Cool-tempered and able to handle rejection. Good organizational skills. Willing to be trained and acquire knowledge in less time. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Application Question(s): IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings? Experience: Procurement: 2 years (Preferred) Invoicing: 1 year (Preferred) Sales Coordinator: 3 years (Required) Preparing quotations for clients: 3 years (Required) Following & Winning quotations sent to clients: 3 years (Required) Handling emails & enquiries: 3 years (Required) Language: English (Speak, Read Write) (Required)
Job description: We are an IT service and solutions provider based in Abu Dhabi, UAE. All our current clients are based in the UAE. This is a FULL-TIME WORK FROM HOME POSITION. Work timing: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings? Responsibilities: Monitoring & responding to client's IT support requests on time. Monitoring & replying to helpdesk & support emails & inquiries. Provide Remote IT technical support to clients computer systems (Desktops/Laptops/Servers/Networks/Email/WiFi/Printer). Diagnose software, networking, or hardware issues and fix them remotely. Monitor and maintain Windows Servers, Networks, backups, Desktops and Laptops under a support contract using RMM. Monitor and maintain Antivirus and Email security under a support contract. Coordinating with on-site support team to fix issues and provide top-notch support service to clients. Track & Monitor ongoing jobs & support. Manage, Maintain, Update & Monitor the HELP-DESK Ticketing system daily with accurate and timely information. Preparing BOQ/SOW & reports as required. Managing & compiling job reports. Processing of all jobs with accuracy and timeliness. Understand & resolve customer requirements/issues and close tickets within time. Maintaining good client relations & ensuring a high level of Client satisfaction. Responding to complaints/suggestions from customers and giving after-sales support. Increase Company reputation with quality on-time support & services. Timely Invoice to the clients in coordination with the sales & finance department. Required Technical Skills: Remote IT Support & Helpdesk experience. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Desktops and Laptops (Windows and Mac). Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Email Services (outlook). Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic networks (DHCP,DNS,TCP/IP). Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Basic Routers. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Firewalls. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Windows Servers. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - MS Active Directory. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - NAS devices. Strong expertise and hands-on experience in configuring, maintaining & troubleshooting - Backup softwares. Other Required Skills: Good Knowledge of IT Technologies & products. Good written & oral command of the English Language is a must. Excellent phone & email communication skills. The capacity to work well on your own or in a team. Ability to manage your time and plan your day effectively. Min 3 years of IT Support Experience in a similar job role. Demonstrated track record of performance and commitment. Cool-tempered and able to handle rejection. Good organizational skills. Ability to hit deadlines and work under pressure. Can easily adapt to new environments. Job Types: Full-time, Permanent Pay: Up to ₹45,000.00 per month Application Question(s): IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off.) Are you willing to work on the above-mentioned timings? Experience: Remote IT Technical Support: 4 years (Required) Desktop/Laptop Support: 4 years (Required) Network support: 3 years (Required) Windows server support: 3 years (Required) MAC Support: 2 years (Preferred) Firewall: 3 years (Preferred) Telephone & Email Communication: 4 years (Required) email/outlook support: 4 years (Required) Help Desk Ticketing System: 2 years (Preferred) Language: English (Read/Write/Speak) (Required)
THIS IS A FULL-TIME WORK-FROM-HOME POSITION We are an IT service company based in Abu Dhabi, UAE. Our back office will focus on all our sales, customer service, operations & remote IT support. Our Target market is Abu Dhabi & Dubai. All our current clients are based in UAE. Responsibilities Act as the single point of contact for clients for all projects and support-related matters. Monitor and update the ticketing system daily with accurate and timely information. Assign support tickets to engineers, monitor progress, and ensure SLA adherence. Manage appointments, schedules, site visits, and workload distribution of the technical team. Collect and verify ticket updates, ensuring time entries and resolutions are properly logged. Process all jobs with accuracy and timeliness, maintaining complete records. Track and monitor all ongoing jobs and support tickets; follow up closely until resolution. Conduct post-service follow-ups and collect customer feedback and surveys to measure satisfaction and loyalty. Keep clients informed on progress, delays, or escalations in a professional manner. Respond promptly to client complaints, suggestions, and after-sales support requests. Coordinate purchase requests, deliveries, and project completion updates. Work closely with the sales and finance departments for billing, timesheet approvals, and timely invoicing. Provide excellent customer service and continuously identify ways to improve the client experience. Maintain service dashboards, daily/weekly/monthly reports, and performance metrics. Track SLA achievements and monitor the performance of each support engineer. Maintain service documentation, trackers, and checklists with up-to-date information. Monitor team attendance, utilization, and key performance indicators (KPIs). Visit client locations or attend meetings when required. Maintain and manage office premises, inventory, and supplies. Answer phone calls, respond to emails, and prepare official correspondence and reports. Support management in preparing SLA, satisfaction, and engineer productivity reports. Perform assigned clerical and secretarial duties with accuracy and confidentiality. Support management in continuous process improvement and service quality initiatives. Skills Required: Dynamic & Self Motivated. Minimum 3 years of experience in a similar role (Operations, Service Coordination). Strong command of English (written and spoken). Excellent phone and email communication skills with professional etiquette. Strong problem-solving ability and capable of working both independently and collaboratively. Proven track record of reliability, performance, and accountability. Excellent organizational and multitasking skills with close attention to detail. Ability to manage time, plan daily activities, and meet deadlines effectively. Strong customer service orientation and client-handling confidence. Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word, and SharePoint). Familiarity with ticketing systems. Ability to work under pressure and maintain composure in challenging situations. Professional demeanor, well-presented, and client-facing attitude. Quick learner, adaptable, and able to grasp new tools or processes rapidly. Excellent interpersonal and coordination skills across departments. Demonstrated ability to handle administrative and documentation tasks accurately. Committed to maintaining a positive and solution-driven attitude. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Application Question(s): We follow UAE work timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. Only UAE-declared holidays are allowed. Can you meet the above timings? Experience: Operations Coordinator: 3 years (Required) Handling and managing a team: 3 years (Required) Handling emails & enquiries: 3 years (Required) Monitoring & updating job and scheduless: 3 years (Required) Customer service/support: 3 years (Required) IT support: 2 years (Preferred) Language: English (Speak, Read, Write) (Required)
THIS IS A FULL-TIME WORK-FROM-HOME POSITION We are an IT service company based in Abu Dhabi, UAE. Our back office will focus on all our sales, customer service, operations & remote IT support. Our Target market is Abu Dhabi & Dubai. All our current clients are based in UAE. Responsibilities Act as the single point of contact for clients for all projects and support-related matters. Monitor and update the ticketing system daily with accurate and timely information. Assign support tickets to engineers, monitor progress, and ensure SLA adherence. Manage appointments, schedules, site visits, and workload distribution of the technical team. Collect and verify ticket updates, ensuring time entries and resolutions are properly logged. Process all jobs with accuracy and timeliness, maintaining complete records. Track and monitor all ongoing jobs and support tickets; follow up closely until resolution. Conduct post-service follow-ups and collect customer feedback and surveys to measure satisfaction and loyalty. Keep clients informed on progress, delays, or escalations in a professional manner. Respond promptly to client complaints, suggestions, and after-sales support requests. Coordinate purchase requests, deliveries, and project completion updates. Work closely with the sales and finance departments for billing, timesheet approvals, and timely invoicing. Provide excellent customer service and continuously identify ways to improve the client experience. Maintain service dashboards, daily/weekly/monthly reports, and performance metrics. Track SLA achievements and monitor the performance of each support engineer. Maintain service documentation, trackers, and checklists with up-to-date information. Monitor team attendance, utilization, and key performance indicators (KPIs). Visit client locations or attend meetings when required. Maintain and manage office premises, inventory, and supplies. Answer phone calls, respond to emails, and prepare official correspondence and reports. Support management in preparing SLA, satisfaction, and engineer productivity reports. Perform assigned clerical and secretarial duties with accuracy and confidentiality. Support management in continuous process improvement and service quality initiatives. Skills Required: Dynamic & Self Motivated. Minimum 3 years of experience in a similar role (Operations, Service Coordination). Strong command of English (written and spoken). Excellent phone and email communication skills with professional etiquette. Strong problem-solving ability and capable of working both independently and collaboratively. Proven track record of reliability, performance, and accountability. Excellent organizational and multitasking skills with close attention to detail. Ability to manage time, plan daily activities, and meet deadlines effectively. Strong customer service orientation and client-handling confidence. Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word, and SharePoint). Familiarity with ticketing systems. Ability to work under pressure and maintain composure in challenging situations. Professional demeanor, well-presented, and client-facing attitude. Quick learner, adaptable, and able to grasp new tools or processes rapidly. Excellent interpersonal and coordination skills across departments. Demonstrated ability to handle administrative and documentation tasks accurately. Committed to maintaining a positive and solution-driven attitude. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Application Question(s): We follow UAE work timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. Only UAE-declared holidays are allowed. Can you meet the above timings? Experience: Operations Coordinator: 3 years (Required) Handling and managing a team: 3 years (Required) Handling emails & enquiries: 3 years (Required) Monitoring & updating job and scheduless: 3 years (Required) Customer service/support: 3 years (Required) IT support: 2 years (Preferred) Language: English (Speak, Read, Write) (Required)