As a Network Manager specializing in Roadside Assistance, your primary responsibility is to ensure that all network providers maintain the highest quality standards through training, audits, and evaluations. You will be required to visit Original Equipment Manufacturers (OEMs) and dealers to onboard new vendors, with a focus on ensuring the profitability of the Depot and minimizing the cost per case. Emphasizing both provider and company profitability, you will be tasked with empaneling new network partners and controlling fleet maintenance costs and inventory management. In the realm of Customer Support, your role will involve understanding clients" requirements and providing effective solutions related to Breakdown Assistance and Network expansion. Your aim will be to minimize bottlenecks to deliver high-quality service, thereby increasing the Customer Satisfaction Index. Identifying areas for improvement and implementing measures to enhance customer satisfaction levels will be crucial, along with maintaining continuous interaction with customers, providers, dealers, and OEMs to address any concerns for improvement. Provider Management will be a key aspect of your job, requiring you to identify and network with financially strong and reliable providers to ensure a quick and effective service network. Developing and appointing new business partners, coordinating with dealers and franchisees for promoting Roadside Assistance (RSA), will also fall under your purview. In terms of Man Management, you will be responsible for directing, leading, and motivating the workforce, providing continuous on-the-job training to enhance operational efficiency. Succession planning, technical guidance, performance appraisals, and feedback provision will be part of your responsibilities to ensure the team's optimal performance. Key Requirements for this role include expertise in Breakdown Assistance statewide, RSA knowledge, network expansion, market study and report preparation before client onboarding, mapping client requirements for fleet availability and Turnaround Time (TAT) for service, and maintaining regular interaction with dealerships. If you are looking for a dynamic role that involves managing network providers, enhancing customer satisfaction, and expanding the RSA service network, this position offers a challenging yet rewarding opportunity to make a significant impact in the Roadside Assistance industry.,
As a Network Management professional, your role involves ensuring the highest quality standards of providers through training, audits, and evaluations. You will visit OEMs and dealers to onboard new vendors and work towards ensuring the profitability of Depots. Your responsibilities also include controlling fleet maintenance costs, managing inventory, and empanelling new network partners to enhance company profitability. Your key responsibilities include: - Constantly ensuring providers meet quality standards through training and evaluations - Visiting OEMs and dealers to onboard new vendors - Ensuring profitability of Depots and minimizing costs - Empanelling new network partners - Controlling fleet maintenance costs and inventory management - Mapping client requirements and providing effective solutions for Breakdown Assistance & Network expansion - Minimizing bottlenecks for high service quality and increasing Customer Satisfaction Index - Identifying improvement areas and implementing measures to maximize customer satisfaction - Directing, leading, and motivating the workforce - Imparting continuous on-the-job training for operational effectiveness - Working on succession planning, providing technical guidance, and appraising performance Your qualifications should include: - Experience in breakdown assistance and RSA - Network expansion and empanelment of new vendors in RSA - Market study and report preparation for new client enrolments - Understanding client requirements in fleet availability and TAT for service - Continual interaction with dealerships In this role, you will have the opportunity to network with financially strong providers, develop new business partnerships, and coordinate with dealers and franchisees to promote RSA services effectively. Your focus will be on strengthening the service network, maximizing customer satisfaction levels, and ensuring continuous improvement in provider and company profitability through effective management strategies.,