Desktop Support Engineer L1 MindSquare Technologies (India) Pvt. Ltd.

1.0 - 5.0 years

0 Lacs

coimbatore, tamil nadu

On-site

You should possess good communication skills and have a strong knowledge in troubleshooting and diagnosing malfunctions in the operation of hardware and software. It is important to maintain all assets and update the asset database regularly. Experience in providing technical support for desktops, laptops, printers, and peripherals is required. You should have excellent technical support knowledge for Operating systems, Outlook mail support, and basic network support/troubleshooting. Knowledge in imaging desktops/laptops and troubleshooting LAN/VPN issues for clients is essential. Closing all assigned tickets in the ticketing system within SLA is a key responsibility. Familiarity with troubl...

Posted 3 weeks ago

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IT Support Analyst NCR Corporation

1.0 - 4.0 years

5 - 9 Lacs

Mumbai

Work from Office

PRIMARY RESPONSIBILITIES Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks. This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operate...

Posted 3 months ago

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