57732 Troubleshooting Jobs - Page 45

Position Title: Tech-Support Location: Gurgaon Experience: 1-2 Years Requirement: Provide technical support for backend systems and applications, resolving issues efficiently and effectively. Familiarity with ticketing systems (e.g., Freshdesk, JIRA) and remote support tools. Develop and maintain technical documentation, including troubleshooting guides. Document and track support requests, ensuring all issues are resolved in a timely manner. Troubleshoot and diagnose technical problems reported by customers and internal teams. Qualifications: Bachelor’s degree in B-com, BCA, BBA Experience in SAP Master Data domain. Ability to work independently and as part of a team. Excellent problem-solving skills and communication skills. Customer-focused attitude with a passion for delivering exceptional service. Benefits Opportunities for professional growth and career advancement. Dynamic and collaborative work environment with a focus on innovation and creativity. Opportunity to work on multiple SAP modules and other platforms as well. Show more Show less

Your Role and Responsibilities: We are looking for highly skilled and motivated Software Developer who can do software development including development and Operation tasks (DevOps) to join our team as we embark on develop /build software a CI/CD pipeline to support the delivery of IBM container products to our valued customers and IBM Product teams. As a Software Developer , you will play a crucial role in implementing, and maintaining this new pipeline especially provisioning on datasource configurations, connections , various datasource authentication mechanism etc Requires ability to absorb professional knowledge in database management (relational /non-relational) could configure datasources connections in any SaaS or On Premise. Ensure the smooth operations of provisioning and maintaining datasource connections via patching and version upgrades and enabling seamless continuous integration and deployment processes. Collaborate with development teams to address technical issues, troubleshoot problems, and ensure the efficiency of the CI/CD process Automate and optimize various aspects of the CI/CD pipeline using script programming languages like Python, Bash, or PowerShell. Provide technical support to our customers, stakeholder via various communication channels, including Slack. Troubleshoot and resolve technical issues reported by product teams to ensure the pipeline operates efficiently and delivers high-quality software. Required Technical and Professional Expertise 5 to 7 years of IT professional experience in software development with knowledge in , Enterprise GitHub and version control, CI/CD Pipeline ,Script programming development (e.g. Python, Bash, PowerShell) Hands on experience in any of SQL/non-SQL databases (like Oracle, Postgres, DB2 etc) , configuring databases , DBA skills is an advantage Hands on experience Multi cloud (any -IBM cloud, AWS, Azure, GCP etc) and spinning up and running workloads, its maintenance Excellent problem-solving and troubleshooting skills Ability to learn and apply new technologies quickly. Ability to work well independently and in a team-oriented environment Preferred Technical and Professional Expertise, Experience and knowledge in Containters , Kuberntes Java/Python/ any programming and automation skills through ansible / terraform Script programming development (e.g. Python, Bash, PowerShell) Experience in any of SQL/non-SQL databases (like Oracle, Postgres, DB2 etc) Experience in Multi cloud (any -IBM cloud, AWS, Azure, GCP etc) Excellent problem-solving and troubleshooting skills Ability to learn and apply new technologies quickly. Ability to work well independently and in a team-oriented environment Preferred Technical and Professional Expertise Experience in containers / Kubernetes /Redhat Openshift Experience in Python , JavaProgramming Experience in Database configurations , DBA activities Experience in provisioning instances in cloud providers (IBM Cloud, AWS, Azure etc), maintaining it. Knowledge in Linux Knowledge /Hands on on IBM z/OS added advantage Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Five to Seven (5-7) years of IT professional experience in software development with knowledge in Enterprise GitHub and version control, CI/CD Pipeline,Script programming development (e.g. Python, Bash, PowerShell),Worked on any of SQL/non-SQL databases (like Oracle, Postgres, DB2 etc),Worked on Multi cloud (any -IBM cloud, AWS, Azure, GCP etc), Knowledge in IBM z/Os is an added advantage too Preferred technical and professional experience Minimum 5 years IT experience as a programmer/ devloper, having progamming langauge skills like Java/Python, Database skills , Linux and automation skills (knowledge in terraform, ansible etc) Should be a good communicator, individually and work collaboratively in a team.

We are seeking a skilled test engineer to join our Db2 for z/OS team with a focus on the Query Accelerator component. As part of the SVT (system verification test) team, you will be responsible for stress testing newly developed features as well as fixes for customer problems. You will occasionally get involved in customers cases where a problem may need to be recreated. Our SVT engineers have the big picture view of Db2 for z/OS and create/maintain applications, workloads, and automation in a native z/OS environment. Your main duties will include working closely with development to understand new features so that you can either modify existing workloads or create new ones to test the function. Db2 for z/OS uses the ‘design thinking’ process, and our SVT engineers are involved early in the design process to understand the test requirements. You will also be responsible for monitoring and maintaining the test systems on which these workloads run. We are looking for someone passionate about product quality and new technology. Candidates with strong programming, debugging, and problem troubleshooting skills are needed to excel in this position. About the product itself...Db2 for z/OS is the IBM premier enterprise relational database management system and is the undisputed leader for storing and harnessing mission critical data. It is the “gold standard” for system availability, scalability, security, and cost effectiveness. The Query Accelerator component (sometimes referred to as IDAA or IBM Db2 Analytics Accelerator) is a replicated and synchronized instance of a Db2 database that is highly optimized for rapid execution of complex queries. This instance can run on a separate Linux or x/OS machine. Join the innovative system verification team focused on delivering high quality software with heavy emphasis on stress testing for every outgoing delivery. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 5+ years of programming skills in Java, C++, Python and scripting languages and a desire to learning new technologies. Understanding of software development cycle. Understand the value of quality control in software product development. Should possess good problem-solving skills. Knowledgeable about Relational Database concepts and technology. Preferred technical and professional experience IBM CertifiedDb2 for z/OS administrator or similar certification. Knowledge about IBM Db2 for z/OS. Familiarity with Linux usage and administration basics. Programming skills in C, C++, REXX, JCL, Scripting, Cobol. Programming skills in Assembler is a plus. Understanding of software scalability testing. Automation tooling. Basic network configuration knowledge.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India . Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. 1 year of experience working in customer relationship development, account management, media consulting, or a related role. Preferred qualifications: Experience in optimizing and troubleshooting products or services. Knowledge of Media landscape and Google’s advertising solutions or related digital advertising campaigns and platforms. Knowledge of Display and Video 360 (DV360) Programmatic platforms and products, the performance advertising market, or online ads landscape. Ability to work with cross-functional teams. Ability to present a data motivated approach when proposing solutions, providing insights to customers. Ability to create programs to drive performance (e.g., product adoption plans, campaign optimization syncs). About The Job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Build knowledge about digital marketing/advertising, Google products, participants offerings, and industry vertical and stay current in the advertising environment and engaging landscape through required training and other resources. Develop growth plans for advertisers through collaboration with industry managers from in-market cross-functional teams. Create and support multi-product solution promotions and collaborate with in-market business teams to create a growth strategy for advertisers. Draw insights from data analysis, provide data motivated recommendations to customers and leadership based on analysis. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure IaaS Good to have skills : Microsoft Windows Server AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to troubleshoot and resolve system problems.- Develop and maintain technical documentation for software systems.- Implement software patches and upgrades to enhance system performance.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure IaaS.- Good To Have Skills: Experience with Microsoft Windows Server Administration.- Strong understanding of cloud computing principles and Microsoft Azure services.- Knowledge of virtualization technologies and networking concepts.- Experience in troubleshooting and resolving software-related issues.- Ability to work effectively in a fast-paced and dynamic environment. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Azure IaaS.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of enhancements and maintenance tasks, while also focusing on the development of new features to meet client needs. You will be responsible for troubleshooting issues and providing solutions, ensuring that the applications function optimally and meet the required standards of quality and performance. Your role will also include documenting your work and participating in team discussions to share insights and best practices, contributing to a culture of continuous improvement and innovation. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in code reviews to ensure adherence to best practices and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Installation & Upgrade of SAP NetWeaver/ NonNetWeaver Products ( ABAP/ JAVA/ Solman/BO/DS)- System maintenance activities and troubleshooting- Client Administration, Local Client Copy, Remote Client Copy, & Client Export-Import.- Deep understanding SAP System Architecture- OS(Linux) File system management- Knowledge in HA/DR concepts- Kernel Upgrade, Add On Installation/ Upgrade- Certificate install/update in NetWeaver and Non NetWeaver Products- Homogeneous System Copy- ABAP / Java System Export via SWPM- SAP HANA, SYBASE ASE Administration- BOBJ/BODS/WebDispatcher/ CPI-DS / Cloud Connector and OpenText administration- Experience in cloud hosted applications (Azure, AWS, GCP) Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Basis Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Join our Macquarie team and you will have the opportunity to work in a collaborative and dynamic environment. Our team is responsible for supporting and managing various global workplace technologies such as Microsoft 365, Workplace from Meta, and Mural enabling connection and productivity in the organization. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? In this role, you will build relationships with various stakeholders, ensuring their success while creating and maintaining documentation, handling incidents, and providing root cause analysis. You will support collaboration projects, including the deployment of Microsoft 365 and modern workplace technologies. We are seeking for a specialist who is highly skilled in Exchange, SharePoint, Power Automate, and Office 365 to manage and optimize our Microsoft Office 365 environment. What You Offer Bachelor's degree in computer science, information technology, or a related field; 3+ years of experience in managing and supporting Microsoft Office 365 environments; Proficiency in Exchange Online, SharePoint Online, and Power Automate; Strong understanding of Office 365 security and compliance features; and Excellent problem-solving and troubleshooting skills. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. About Technology Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions. Our commitment to diversity, equity and inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process. Show more Show less

Contribute to development and support of the product, working closely with senior developers Write and debug code in C++, and Python, ensuring performance and scalability Work on bug fixes, enhancements, and customer-reported issues Collaborate in Agile sprints and maintain development across multiple OS platforms Take ownership of modules and progressively work independently with minimal hand-holding Write and execute test cases using Perl and scripting for validation Participate in code reviews and troubleshooting in cross-functional teams" Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 2+ years of experience. Hands-on experience in C++, and Python for systems or network-oriented development Basic experience with Makefiles, Shell scripting, and GDB for debugging Exposure to multi-threading, socket programming, and strong foundations in data structures and networking Basic knowledge of LDAP protocol and directory services Understanding of Docker, Kubernetes, or OpenShift (OCP) environments Familiarity with Postgres and general database schema design Testing using Perl and hands-on experience across Linux and Windows platforms" Preferred technical and professional experience Exposure to enterprise LDAP products Familiarity with networking protocols and client/server architecture Interest or hands-on with virtualization concepts like hypervisors or containerized microservices Working knowledge of Agile methodologies and DevOps environments"

Experience : 12.00 + years Salary : Confidential (based on experience) Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full time Permanent Position (*Note: This is a requirement for one of Uplers' client - Forbes Advisor) What do you need for this opportunity? Must have skills required: Java Microservice, AWS, CDN, Akamai CDN, Cloudflare Forbes Advisor is Looking for: Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist- and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. We do this by providing consumers with the knowledge and research they need to make informed decisions they can feel confident in, so they can get back to doing the things they care about most. If you're looking for challenges and opportunities similar to those of a startup, with the benefits of a seasoned and successful company, then read on: Job Overview: We are seeking a highly skilled Fullstack Engineer to join our dynamic team. This role demands extensive experience in backend development, along with a strong grasp of cloud technologies , Front End and database management. You will work closely with the Engineering team, Product team, and other stakeholders to design and implement scalable, secure, and high-performance solutions. As a technical leader, you will ensure adherence to best practices, provide mentorship, and drive cross-functional collaboration. Responsibilities: Collaborate with the Engineering Group and Product team to understand requirements and design comprehensive solutions. Optimize applications for maximum speed, scalability, and security. Implement security and data protection measures. Build high-quality, reusable code for both frontend and backend applications. Document and communicate application design, topologies, and architecture clearly to peers and the business. Work closely with User Experience, Product Management, Engineering, and Marketing teams to create outstanding web experiences. Partner with Engineering and other teams to develop new frameworks, feature sets, and functionalities. Lead and coach team members, promoting thought leadership and project excellence. Provide technical leadership, ensuring adherence to best software engineering practices, such as TDD, continuous integration, delivery, and deployment. Must have experience requirements: Education and experience: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Minimum of 8+ years of professional experience in full-stack development. Technical Requirements: Expertise in Java 17+ , including, Spring Boot, J2EE, Hibernate, and other latest related technologies. Proficiency in modern front-end frameworks/libraries (React or Vue.js). Expertise in Java microservices architecture and development. Development experience with Spring Boot for building robust, scalable applications. Experience with responsive and adaptive design principles. Payment Services Integration:Experience integrating Stripe / Other payment services into applications/api. Test-Driven Development(TDD):Proficiency in writing unit tests and using mock frameworks. Experience With Serverless Architecture And Cloud Functions. Expertise on Security standards SSO, Access Control, Certificate Management, Authentication, OWASP Experience in creating technical design and architecture diagrams, review with various stakeholders for design and solution approval for implementation. Experience with distributed caching (Redis), Queuing technologies SQS or RabbitMQ or ActiveMQ) , Elastic Search. Expertise in securing applications using Spring Security. Adherence to industry best practices and coding standards. Experience in at least 2 Microservices design patterns such as Saga, Aggregator, API Gateway, CQRS, Event Sourcing, etc. Must be proficient in data structures and algorithms. Should have experience integrating S3 and other AWS services with Java. Designing of api, applications and strong in RESTful Design Patterns. Troubleshooting complex issues related to application performance, scalability, and reliability. System Security, Scalability, System Performance experience. Leadership & Team: Proven experience in Coaching and mentoring a team of developers. Proven track record of delivering complex projects successfully. Ability to conduct code reviews and provide constructive feedback. Experience in agile methodologies (Scrum, Kanban). Ability to manage project timelines and deliverables effectively. Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical stakeholders. Strong analytical and problem-solving skills. Ability to troubleshoot and resolve complex technical issues. Experience in working with cross-functional teams (designers, product managers, QA). Ability to quickly learn and adapt to new technologies and frameworks. Perks: Day off on the 3rd Friday of every month (one long weekend each month) Monthly Wellness Reimbursement Program to promote health well-being Monthly Office Commutation Reimbursement Program Paid paternity and maternity leaves How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you! Show more Show less

Experience : 12.00 + years Salary : Confidential (based on experience) Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full time Permanent Position (*Note: This is a requirement for one of Uplers' client - Forbes Advisor) What do you need for this opportunity? Must have skills required: Java Microservice, AWS, CDN, Akamai CDN, Cloudflare Forbes Advisor is Looking for: Forbes Advisor is a new initiative for consumers under the Forbes Marketplace umbrella that provides journalist- and expert-written insights, news and reviews on all things personal finance, health, business, and everyday life decisions. We do this by providing consumers with the knowledge and research they need to make informed decisions they can feel confident in, so they can get back to doing the things they care about most. If you're looking for challenges and opportunities similar to those of a startup, with the benefits of a seasoned and successful company, then read on: Job Overview: We are seeking a highly skilled Fullstack Engineer to join our dynamic team. This role demands extensive experience in backend development, along with a strong grasp of cloud technologies , Front End and database management. You will work closely with the Engineering team, Product team, and other stakeholders to design and implement scalable, secure, and high-performance solutions. As a technical leader, you will ensure adherence to best practices, provide mentorship, and drive cross-functional collaboration. Responsibilities: Collaborate with the Engineering Group and Product team to understand requirements and design comprehensive solutions. Optimize applications for maximum speed, scalability, and security. Implement security and data protection measures. Build high-quality, reusable code for both frontend and backend applications. Document and communicate application design, topologies, and architecture clearly to peers and the business. Work closely with User Experience, Product Management, Engineering, and Marketing teams to create outstanding web experiences. Partner with Engineering and other teams to develop new frameworks, feature sets, and functionalities. Lead and coach team members, promoting thought leadership and project excellence. Provide technical leadership, ensuring adherence to best software engineering practices, such as TDD, continuous integration, delivery, and deployment. Must have experience requirements: Education and experience: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Minimum of 8+ years of professional experience in full-stack development. Technical Requirements: Expertise in Java 17+ , including, Spring Boot, J2EE, Hibernate, and other latest related technologies. Proficiency in modern front-end frameworks/libraries (React or Vue.js). Expertise in Java microservices architecture and development. Development experience with Spring Boot for building robust, scalable applications. Experience with responsive and adaptive design principles. Payment Services Integration:Experience integrating Stripe / Other payment services into applications/api. Test-Driven Development(TDD):Proficiency in writing unit tests and using mock frameworks. Experience With Serverless Architecture And Cloud Functions. Expertise on Security standards SSO, Access Control, Certificate Management, Authentication, OWASP Experience in creating technical design and architecture diagrams, review with various stakeholders for design and solution approval for implementation. Experience with distributed caching (Redis), Queuing technologies SQS or RabbitMQ or ActiveMQ) , Elastic Search. Expertise in securing applications using Spring Security. Adherence to industry best practices and coding standards. Experience in at least 2 Microservices design patterns such as Saga, Aggregator, API Gateway, CQRS, Event Sourcing, etc. Must be proficient in data structures and algorithms. Should have experience integrating S3 and other AWS services with Java. Designing of api, applications and strong in RESTful Design Patterns. Troubleshooting complex issues related to application performance, scalability, and reliability. System Security, Scalability, System Performance experience. Leadership & Team: Proven experience in Coaching and mentoring a team of developers. Proven track record of delivering complex projects successfully. Ability to conduct code reviews and provide constructive feedback. Experience in agile methodologies (Scrum, Kanban). Ability to manage project timelines and deliverables effectively. Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical stakeholders. Strong analytical and problem-solving skills. Ability to troubleshoot and resolve complex technical issues. Experience in working with cross-functional teams (designers, product managers, QA). Ability to quickly learn and adapt to new technologies and frameworks. Perks: Day off on the 3rd Friday of every month (one long weekend each month) Monthly Wellness Reimbursement Program to promote health well-being Monthly Office Commutation Reimbursement Program Paid paternity and maternity leaves How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you! Show more Show less

The CyberArk Operation Support Team Lead is a pivotal role responsible for overseeing and managing the day-to-day operations of the CyberArk environment. This position involves leading a team of support professionals, ensuring the availability, performance, and security of CyberArk solutions, and collaborating with cross-functional teams to deliver efficient privileged access management. Key Responsibilities * Team LeadershipSupervise and mentor a team of CyberArk support professionals, fostering collaboration and skill development. * Operational ManagementOversee the operational aspects of CyberArk solutions, ensuring 24/7 availability, scalability, and optimal performance. * Incident ManagementLead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions. * Security EnhancementCollaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management. * Performance MonitoringMonitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks. * Patch and Upgrade ManagementPlan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing operations. * DocumentationMaintain thorough documentation of configurations, processes, and procedures related to CyberArk operations. * Vendor ManagementCoordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution. * Continuous ImprovementDrive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations. * ReportingGenerate regular reports on system performance, incident management, and operational metrics for management review. * Willing to work in 24/7 operations and project support activities Required education Bachelor's Degree Preferred education Associate's Degree/College Diploma Required technical and professional expertise Proven experience in CyberArk operations and support, with a minimum of 4+years of hands-on experience. * Professional certifications such as CyberArk Certified Trustee (CCT) or Certified Delivery Engineer (CDE). Strong knowledge of privileged access management concepts and CyberArk technologies. Experience in organizations control, monitor, and secure privileged access across their IT infrastructure. Good Exposure in endpoint Analytics capabilities to identify unusual or suspicious activities related to privileged access. Preferred technical and professional experience * Leadership skills with the ability to guide and mentor a team effectively. * Problem-solving aptitude with a proactive approach to resolving technical challenges. * Strong communication skills for effective collaboration with cross-functional teams. * Detail-oriented mindset with a commitment to maintaining high standards. * Adaptability to changing requirements and a willingness to stay updated on emerging technologies

As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Associate Infrastructure Specialist, you'll be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products. In your role you may be responsible for: Define, analyse, and review technical architecture on required platform and coming up with architecture options and recommendations. Define, detail, and scope the technical requirements into solutions. Work across key activities in configuration, systems management tools and backup and recovery Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 6- 8 years of experience as OS administrator and cloud Infrastructure specialist. Ready to work on shifts including night shifts Knowledge on Service Management Concepts (Incident, Service, Change and Problem Management). ITIL Foundation Certification preferred Hands on experience with Hyperscale’s (preferably AWS, Azure, GCP.). Foundation level certifications for at least one hyperscale required. Linux OS (preferably SUSE) Administration skills. Installation, configuration, troubleshooting of OS related issue, and agents for scanning, AV management, endpoint management etc. High availability configuration knowledge. Storage concepts - file system Ability to follow the SOPs (Standard Operating Procedures) for execution of existing scripts for OS Patching, port opening, VM build etc. Monitor and trigger backups. Capability to track and update OS patches. Handle port related issue at firewall and OS level. Shell Scripting. Backups & restore from backups Preferred technical and professional experience Vulnerability remediation knowledge Understanding of Active directory integration Understanding of DNS concepts

Join our Macquarie team and you will have the opportunity to work in a collaborative and dynamic environment. Our team is responsible for supporting and managing various global workplace technologies such as Microsoft 365, Workplace from Meta, and Mural enabling connection and productivity in the organization. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? In this role, you will build relationships with various stakeholders, ensuring their success while creating and maintaining documentation, handling incidents, and providing root cause analysis. You will support collaboration projects, including the deployment of Microsoft 365 and modern workplace technologies. We are seeking for a specialist who is highly skilled in Exchange, SharePoint, Power Automate, and Office 365 to manage and optimize our Microsoft Office 365 environment. What You Offer Bachelor's degree in computer science, information technology, or a related field; 3+ years of experience in managing and supporting Microsoft Office 365 environments; Proficiency in Exchange Online, SharePoint Online, and Power Automate; Strong understanding of Office 365 security and compliance features; and Excellent problem-solving and troubleshooting skills. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. About Technology Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions. Our commitment to diversity, equity and inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process. Show more Show less

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Highly Skilled and extensive experience in Oracle RAC 19c , ASM Data Guard, RMAN, DR drill, OEM Education : bachelor’s degree in computer science, Information Technology, or a related field. Advanced certifications in Oracle (e.g., Oracle DBA OCP, OCM) are a plus. Experience : Minimum of 15 years of experience in Oracle database administration, with at least 3 years in a team lead or supervisory role. Strong hands-on experience with Oracle database versions (12c, 19c, or later) in enterprise environments. Deep understanding of database architecture, data modeling, performance tuning, high availability, and disaster recovery. Proven experience in managing large-scale databases, including clustering (RAC), data guard, and replication technologies. Technical Skills: Proficiency in Oracle SQL, PL/SQL, and scripting languages (e.g., Shell, Python, PowerShell). Strong knowledge of Oracle tools (e.g., RMAN, Oracle Enterprise Manager, Data Pump, GoldenGate). Familiarity with cloud-based Oracle services (e.g., Oracle Cloud Infrastructure, Autonomous Database). Experience with database monitoring, performance tuning, and troubleshooting tools. Team Leadership & Management: Lead, mentor, and manage a team of Oracle DBAs, providing guidance and support in database administration, troubleshooting, and performance tuning. Define clear goals, objectives, and KPIs for the team to ensure high performance and alignment with organizational priorities. Conduct regular performance reviews and provide professional development opportunities for team members. Foster a culture of collaboration, accountability, and continuous learning within the team. Database Administration: Oversee the installation, configuration, and maintenance of Oracle database systems, ensuring high availability, security, and performance. Manage backups, recovery, patch management, and ensure that databases are operating efficiently and securely. Proactively monitor database health and performance, identifying issues before they impact business operations. Perform database tuning and optimization to enhance system performance and reduce downtime. Incident & Problem Management: Act as an escalation point for complex database issues, providing troubleshooting expertise and resolving incidents quickly. Develop and implement disaster recovery plans and ensure their effectiveness during drills or actual events. Perform root cause analysis on recurring database issues and implement long-term solutions. Documentation & Reporting: Maintain accurate documentation on database configurations, architecture, procedures, and operational best practices. Provide regular reports to senior management on database health, performance metrics, and any major issues or risks. Career Level-IC4 Career Level - IC4 Responsibilities As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Highly Skilled and extensive experience in Oracle RAC 19c , ASM Data Guard, RMAN, DR drill, OEM Education : bachelor’s degree in computer science, Information Technology, or a related field. Advanced certifications in Oracle (e.g., Oracle DBA OCP, OCM) are a plus. Experience : Minimum of 15 years of experience in Oracle database administration, with at least 3 years in a team lead or supervisory role. Strong hands-on experience with Oracle database versions (12c, 19c, or later) in enterprise environments. Deep understanding of database architecture, data modeling, performance tuning, high availability, and disaster recovery. Proven experience in managing large-scale databases, including clustering (RAC), data guard, and replication technologies. Technical Skills: Proficiency in Oracle SQL, PL/SQL, and scripting languages (e.g., Shell, Python, PowerShell). Strong knowledge of Oracle tools (e.g., RMAN, Oracle Enterprise Manager, Data Pump, GoldenGate). Familiarity with cloud-based Oracle services (e.g., Oracle Cloud Infrastructure, Autonomous Database). Experience with database monitoring, performance tuning, and troubleshooting tools. Team Leadership & Management: Lead, mentor, and manage a team of Oracle DBAs, providing guidance and support in database administration, troubleshooting, and performance tuning. Define clear goals, objectives, and KPIs for the team to ensure high performance and alignment with organizational priorities. Conduct regular performance reviews and provide professional development opportunities for team members. Foster a culture of collaboration, accountability, and continuous learning within the team. Database Administration: Oversee the installation, configuration, and maintenance of Oracle database systems, ensuring high availability, security, and performance. Manage backups, recovery, patch management, and ensure that databases are operating efficiently and securely. Proactively monitor database health and performance, identifying issues before they impact business operations. Perform database tuning and optimization to enhance system performance and reduce downtime. Incident & Problem Management: Act as an escalation point for complex database issues, providing troubleshooting expertise and resolving incidents quickly. Develop and implement disaster recovery plans and ensure their effectiveness during drills or actual events. Perform root cause analysis on recurring database issues and implement long-term solutions. Documentation & Reporting: Maintain accurate documentation on database configurations, architecture, procedures, and operational best practices. Provide regular reports to senior management on database health, performance metrics, and any major issues or risks. Career Level-IC4 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Staff As a Azure AD Operations Support Specialist, you will be responsible for providing first-level support and maintenance of our Azure Active Directory environment. You will assist in managing user accounts, permissions, and access rights in accordance with company policies and regulatory requirements. Key Requirements / Responsibilities: Provide first-level support for Azure Active Directory issues, including user account management, group management, and access control. Assist in the creation, modification, and deletion of user accounts and groups as per the requests and in compliance with the security policies. Monitor Azure AD health and performance, responding to alerts and notifications. Help in troubleshooting and resolving authentication and authorization issues. Support the implementation of Azure AD policies, Conditional Access policies, and Multi-Factor Authentication (MFA). Collaborate with the security team to ensure compliance with governance policies and audit requirements. Document operational procedures and issue resolution steps. Participate in the on-call rotation for after-hours support as needed. Stay current with Microsoft Azure updates and new features Monitor Azure AD services, ensuring uptime and availability, and proactively address any issues that arise Assist with the management of user identities, groups, and role-based access control (RBAC) within Azure AD. Respond to and resolve service tickets related to Azure AD, including user access issues, group membership changes, and application access problems. Participate in the onboarding and offboarding of employees, ensuring proper access is granted and revoked in a timely manner. Provide training and support to end-users on Azure AD-related services and features. Stay up-to-date with the latest Azure AD features and updates to provide recommendations for improvements. Maintain documentation for Azure AD processes and operational procedures. Preferred Skills: Experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions. Demonstrated experience in operational support, incident management, and problem-solving within an IAM context. In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements. Strong analytical, troubleshooting, and decision-making skills. Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar Proficiency with scripting and automation tools (e.g., PowerShell, Azure CLI) to streamline operational tasks. Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Title: Ignition Solution Architect Experience Level: 10 to 15 years Location: Hisar (Haryana), Gurgaon (Preferable), NCR region Job Responsibilities Creating detailed plans for how Ignition will be used within a facility, considering factors like scalability, security, and performance. Choosing the right Ignition modules (e.g., Vision, Perspective, MES, Reporting) and third-party integrations to fulfill project requirements. Ensuring seamless communication between Ignition and other systems like PLCs, databases, and various devices using protocols like OPC UA, MQTT, and Modbus. Designing solutions that meet cybersecurity standards and protect against potential threats. Providing Technical Guidance: Guiding development teams and clients on the best practices for using Ignition and troubleshooting issues. Creating detailed technical specifications, architectural blueprints, and other documentation to support the implementation and maintenance of the solution. Ensuring the Ignition system performs efficiently and meets the required performance benchmarks. Skill Set and Experience Minimum 8 years of experience with SCADA/HMI systems, including a minimum of 5 years with Ignition by Inductive Automation. Hands-on experience in industrial automation, particularly in the automotive, manufacturing, or related industries Lead the configuration and implementation of Ignition SCADA, HMI, and MES modules to monitor and control manufacturing processes in real-time. Integrate Ignition with PLCs, ERP, MES, and other automation systems for seamless data exchange and process control. Develop custom scripts using Python and other scripting tools within Ignition to automate processes and enhance system functionality. Create custom dashboards and user interfaces using Ignition Vision or Perspective modules to visualize key performance indicators (KPIs), process data, and operational trends. Monitor and optimize the performance of Ignition systems, ensuring efficient operation and scalability. Create and maintain comprehensive technical documentation, including system design, configuration settings, custom scripts, and operational procedures. Preferred Skills Ignition Platform: Deep understanding of Ignition's features, modules, and capabilities. SCADA/MES/IIoT: Experience with Supervisory Control and Data Acquisition (SCADA), Manufacturing Execution Systems (MES), and Industrial Internet of Things (IIoT) concepts. Industrial Protocols: Knowledge of protocols like OPC UA, MQTT, Modbus, and Ethernet/IP. Database Management: Proficiency in SQL Server, PostgreSQL, MySQL, Oracle, and other databases. Scripting: Skills in Python scripting and potentially Java. Excellent verbal and written communication skills to effectively interact with clients, developers, and other stakeholders. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: OpenStack . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Title: Senior Network Engineer Location: Coimbatore Job Type: Full-Time Experience: 8+ years Immediate joiners or notice period of less than 30days are needed. Job Summary: We are looking for an experienced Senior Network Engineer with a good background in Ansible to join our team. The ideal candidate will involve in the implementation and management of advanced network infrastructures, focusing on automation and optimization. Key Responsibilities: Managing network infra with 24/7 support environment and provide 99% network up time Managing & Troubleshooting of LAN, VLAN, Web filter, IP routing, LACP, Wireless & WAN networks Hands on experience on Palo Alto firewalls, Cisco switches, HP Procurve, Aruba Wireless Good to have knowledge on F5 load balancer, ClearPass, Aruba Wireless IAP/ Controller based Radius Integration Develop, test, and maintain Ansible for network automation. Monitor network performance and implement improvements. Troubleshoot and resolve advanced network issues. Collaborate with cross-functional teams to ensure network reliability and security. Mentor junior network engineers and provide technical guidance. Maintain comprehensive network documentation and ensure compliance with industry standards. Qualifications: Bachelor’s degree in computer science, Information Technology, or a related field. Extensive experience as a Network Engineer, with a focus on senior-level responsibilities. Knowledge in Ansible for network automation. Deep understanding of network protocols (e.g., TCP/IP, BGP, OSPF). Experience with network hardware (e.g., routers, switches, firewalls). Strong problem-solving and communication skills. Relevant certifications (e.g., CCNA, CCNP, CPNSA) are highly desirable. Preferred Skills: Experience with cloud networking (e.g., AWS, Azure). Familiarity with other automation tools (e.g., Terraform, Puppet). Knowledge of network security best practices. Knowledge in scripting languages (e.g., Python, Bash). Experience with network monitoring tools (e.g., Nagios, SolarWinds). Understanding of SDWAN (Software-Defined Networking) technologies. Knowledge of containerization and orchestration (e.g., Docker, Kubernetes). Experience with VPN and remote access solutions. Familiarity with ITIL processes and frameworks. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 0-3 years of experience in Customer Service or Technical Support Experience with Cisco Nexus and IOS technologies Experience with F5 ASM and LTM configuration and troubleshooting Preferred Technical And Professional Experience Cisco certified Experience with network automation/scripting Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Company Description Altrocks Tech is a leader in the practical application of emerging technologies and evolving intelligence. We have implemented diverse innovative methodologies delivering remarkable value to all our clients. Role Description This is a full-time on-site role located in Chennai for a SAP FICO Consultant. The SAP FICO Consultant will be responsible for configuring and implementing the SAP FICO module, analyzing business processes, and providing day-to-day support. The consultant will work closely with clients to understand their business requirements and design appropriate solutions. Additionally, the role involves testing and troubleshooting the SAP FICO system to ensure it aligns with business needs. Location : Chennai Experince : 7-12 years In SAP FICO Minimum of 2 end to end Implementations CTC: Open to discuss Qualifications Proficiency in SAP FICO and CO-PA Strong understanding of business processes Analytical skills with a focus on finance Excellent problem-solving and communication skills Ability to work independently and as part of a team Bachelor’s degree in Finance, Business, IT, or a related field Experience with similar roles in the industry is a plus Show more Show less