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Call Center Support Associate Dew Solutions

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Support Associate at our company, you will play a crucial role in ensuring a positive experience for our customers. Your attention to detail and empathetic approach will be instrumental in resolving issues efficiently. **Key Responsibilities:** - Respond to Contact Center queries through various channels such as email, chat, phone, or ticketing systems promptly and professionally. - Troubleshoot product or service issues effectively, providing Contact Center with step-by-step solutions. - Escalate complex cases to the appropriate internal teams and ensure follow-up for resolution. - Document and track support interactions using our tracker and Service Now. - Maintain a comprehensive und...

Posted 3 weeks ago

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