SLA Management Lead Telecom Network Services HCLTech

5.0 - 10.0 years

3 - 7 Lacs

bengaluru

Work from Office

Job Title: SLA Reporting Lead Telecom / Network Services Location: Bangalore Experience: 5-10 years (preferably in Telecom / Network / SLA Reporting) Employment Type: Full-time Shift: US Shift Job Overview The SLA Reporting Lead will be responsible for managing end-to-end Service Level Agreement (SLA) reporting for Client contracted services. This includes ensuring compliance with customer contracts, preparing monthly SLA reports, validating data, and providing insights into network performance and service availability. The role requires strong analytical, reporting, and stakeholder management skills. Key Responsibilities Prepare and deliver monthly SLA reports in line with Customer/Contract...

Posted 2 months ago

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Security Operation Center (PIM) RCM Business Solutions

3.0 - 7.0 years

0 Lacs

nagpur, maharashtra

On-site

You should have a minimum of 3-6 years of experience in network security, with a focus on managing PIM/PAM solutions for at least 3 years. Your responsibilities will include proficiency in managing PIM, working with Windows, Linux, and Unix environments, and hands-on experience in commissioning and implementing PIM/PAM solutions. You will also be integrating these solutions with various management and authentication authorization tools such as email, AD, IAM, and SIEM. Additionally, you should have experience in automating processes using scripting and configuration tools, managing policies and exceptions, and utilizing packet capture, analysis, and troubleshooting tools. Knowledge of PIM/PA...

Posted 2 months ago

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Systems Engineer - Cloud Linde@India

2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

As a member of our team, you will handle trouble tickets for Azure infrastructure and services, ensuring timely resolution and effective communication with end users and IT resources. You will self-assign and prioritize support ticket queues, taking proactive actions to evaluate and resolve issues promptly. Your role will also involve improving Knowledge Base (KB) articles to enhance L1 case handling and collaborating with ServiceDesk to minimize repeat escalation. Furthermore, you will deploy device patches for Azure workloads via remote update methods, oversee testing, and coordinate phased rollouts. Monitoring compliance and planning update rollouts to maintain compliance will be part of ...

Posted 2 months ago

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Account Manager Digital Direction

10.0 - 14.0 years

0 Lacs

jharkhand

On-site

Digital Direction, a renowned leader in the telecom management industry, is seeking a dedicated and experienced Account Manager to join their dynamic team. With a strong focus on providing exceptional services and fostering a collaborative work environment, Digital Direction offers a rewarding opportunity for individuals looking to excel in the telecom industry. As an Account Manager at Digital Direction, your primary responsibilities include preparing agendas for customer calls, conducting effective meetings, and identifying sales opportunities. You will collaborate with internal resources to ensure a seamless customer experience and leverage sales resources to drive impactful opportunities...

Posted 3 months ago

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