Job Summary: We are seeking a skilled and dedicated Hardware & Networking Engineer to manage, maintain, and troubleshoot the hospitals IT infrastructure. This includes ensuring uninterrupted functioning of computer systems, networks, servers, printers, biometric devices, and CCTV systems critical for daily hospital operations. Key Responsibilities: Hardware Maintenance: Install, configure, and maintain desktops, laptops, printers, and scanners. Diagnose and repair hardware faults, perform routine preventive maintenance. Maintain IT asset inventory and coordinate for replacements/upgrades. Networking: Manage LAN, Wi-Fi, routers, switches, and firewalls across hospital departments. Ensure stable internet and intranet connectivity for clinical and administrative functions. Troubleshoot network issues including IP conflicts, cable faults, and access point problems. Software & Systems: Install and update OS, antivirus, and hospital-specific software (e.g., HMS). Ensure data backup systems and antivirus protection are functional and up to date. Support EMR/HMIS software users with login, functionality, and printing issues. Support & Coordination: Respond to technical queries raised by hospital staff on-site or remotely. Coordinate with external vendors for AMC services or when external support is required. Provide IT support during audits, NABH inspections, and equipment upgrades. Surveillance & Security Systems: Monitor and maintain CCTV, biometric attendance, and access control systems. Troubleshoot and replace surveillance equipment when needed. Documentation & Compliance: Maintain documentation of repairs, system logs, and user issues. Ensure IT policies are followed in alignment with hospital protocols and patient data privacy. Qualifications & Skills: Diploma/Degree in Computer Hardware, Networking, IT, or related field. 2+ years of experience in hardware & networking (preferably in healthcare/hospital setup). Good knowledge of LAN/WAN, IP addressing, and Windows OS. Basic knowledge of servers, HMS/EMR systems, and cloud backups preferred. Problem-solving ability, strong communication skills, and attention to detail. Ability to handle emergency breakdowns and provide support beyond duty hours if required.
