At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What Youll Do Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What Were Looking For 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT IATA accreditation (WWAFT/WAII/BA2) Customer Service experience within a contact center or customer facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our internal travel customer service platform. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times An independent thinker who is able to use available resources to troubleshoot issues and resolve customer inquiries. A skilled communicator with excellent verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up An interest in travel with a basic understanding of world geography Navan About Us Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them all while providing companies with real-time visibility, savings, and control. Navans investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market. In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The groups fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay the latter of which remains a standalone brand. At Navan, were never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and youll have the resources, tools, and training youll need to do the best work of your life. Our Benefits Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family&aposs needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance. Workplace Policy Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces in the U.S., Europe, and Asia, among others that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at [HIDDEN TEXT]. Candidate Privacy Notice Please review Navan&aposs Candidate Privacy Notice here. Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navans website and all Navan recruiters will be reachable through an email address ending in @navan.com or @navan.tech or "@talent.navan.com". Show more Show less
About Role Navan has transformed the corporate travel, payment, and expense landscape by consistently prioritizing user needs. As a Software Engineer II, you’ll help build the next generation of our user-centric platform that powers global business travel and expense management. You will work on a high-impact, mission-critical application that is used by thousands of travelers every day. This is a high-impact role where you’ll work on the core user-facing features of our product. You’ll collaborate closely with engineers, product managers, and designers to deliver high-quality, impactful solutions that meet customer needs and are accessible to a global audience. What You’ll Do Build User-Centric Features: Design, develop, and maintain intuitive and responsive user interfaces that power a seamless global travel and expense management experience. Champion Accessibility and Localization: Ensure our products are accessible to all users by adhering to WCAG standards. Implement internationalization (i18n) and localization (l10n) best practices to deliver a world-class experience to our global customer base. Own Features End-to-End: Take responsibility for core features—from system design and coding to deployment, monitoring, and operational support—ensuring performance, reliability, and an excellent user experience. Collaborate Across Teams: Partner with engineers, product managers, and designers globally to deliver solutions that drive impact across multiple lines of business. Champion Best Practices: Contribute to a culture of technical excellence by writing high-quality, well-tested, maintainable code. Participate in code reviews, providing and receiving feedback to raise the bar for the entire team. Grow and Innovate: Stay engaged with emerging technologies in frontend development, continuously bringing fresh ideas to improve system efficiency and customer value. What We’re Looking For 2–4 years of experience building frontend systems for SaaS products or consumer-facing web applications in a fast-paced environment. Proven experience with Angular (or a similar modern frontend framework such as React or Vue) Demonstrated experience with and a strong passion for web accessibility (A11y) standards and localization (l10n) best practices. Ability to effectively leverage AI development tools (such as GitHub Copilot, CodeGPT, Claude, and Cursor) to accelerate development and innovate on engineering workflows while maintaining high standards for code quality. Proven ability to deliver production-quality code, with strong practices in testing, documentation, monitoring, and troubleshooting. Demonstrates strong ownership, clear communication, and a collaborative mindset, with a proven ability to work effectively with cross-functional, global teams to solve complex problems. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field—or equivalent hands-on experience. Bonus Points For Familiarity with TypeScript and modern frontend tooling (Webpack, Nx, etc.) Experience working with design systems or contributing to shared UI component libraries. Understanding of backend systems and APIs to collaborate effectively across the stack. A product-focused mindset and a passion for understanding and solving user problems. Navan About Us Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control. Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market. In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay — the latter of which remains a standalone brand. At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life. Our Benefits Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance. Workplace Policy Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com. Candidate Privacy Notice Please review Navan's Candidate Privacy Notice here. Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".
About Role Navan has transformed the corporate travel, payment, and expense landscape by consistently prioritizing user needs. As a Software Engineer II in the Data & Integrations team , you’ll help build the next generation of our data-driven platform that powers global business travel and expense management. Our team owns the systems that integrate data at scale, deliver reporting capabilities, and connect seamlessly across multiple lines of business. This is a high-impact role where you’ll work on mission-critical backend systems that process large volumes of data, ensure reliable integrations, and enhance the corporate travel experience for enterprises worldwide. You’ll collaborate closely with engineers, product managers, and business stakeholders to design scalable solutions and contribute to a platform trusted by global customers. What You’ll Do Build Data-Driven Services: Design, develop, and maintain backend services and APIs that manage high volumes of data, power reporting features, and enable seamless integrations across internal and external systems. Own Features End-to-End: Take responsibility for core features—from system design and coding to deployment, monitoring, and operational support—ensuring performance, reliability, and scalability. Tackle Integration Challenges: Work on distributed systems and integrations that connect Navan with external partners, data providers, and other platforms, ensuring accuracy, security, and smooth data flow. Collaborate Across Teams: Partner with engineers, product managers, and stakeholders globally to deliver solutions that drive impact across multiple lines of business. Champion Best Practices: Contribute to a culture of technical excellence by writing high-quality, well-tested, maintainable code and advocating for scalability, monitoring, and operational reliability. Grow and Innovate: Stay engaged with emerging technologies in data, APIs, and backend development, continuously bringing fresh ideas to improve system efficiency and customer value. What We’re Looking For 2–4 years of experience building backend systems in fast-paced, high-growth, or large-scale environments. Strong proficiency in Java and Spring Boot, with solid understanding of JVM fundamentals and performance optimization. Hands-on experience with databases (SQL and/or NoSQL), data modeling, and query optimization. Practical experience with distributed systems, microservices, and API design, plus familiarity with cloud platforms (AWS or similar). Proven ability to deliver production-quality code, with strong practices in testing, documentation, monitoring, and troubleshooting. Collaborative team player, comfortable working with global, cross-functional stakeholders. Strong problem-solving mindset, eager to tackle complex backend and data challenges. Nice to have: familiarity with data pipelines, reporting systems, or travel industry concepts (e.g., bookings, inventory, integrations). Bachelor’s or Master’s degree in Computer Science, Engineering, or related field—or equivalent hands-on experience. Navan About Us Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control. Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market. In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay — the latter of which remains a standalone brand. At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life. Our Benefits Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance. Workplace Policy Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in-person connections and operate on a four-day-in-office work model. Please expect this policy for all roles that are tied to an office. Equal Opportunity Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Accommodations Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com. Candidate Privacy Notice Please review Navan's Candidate Privacy Notice here. Job Search Best Practices We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan’s website and all Navan recruiters will be reachable through an email address ending in “@navan.com” or “@navan.tech” or "@talent.navan.com".
As a passionate and strategic product leader with a deep understanding of B2B software and platform services, you will play a crucial role in owning and driving the strategy for several critical modules that anchor the global product at the company. You will be responsible for creating a scalable platform that seamlessly integrates with external systems, empowers customers with valuable data insights, and delivers a truly inclusive experience through localization and accessibility. **Key Responsibilities:** - Lead the Product Strategy and Vision: Own and develop the product strategy and roadmap for key platform capabilities, including integrations, data services, and core platform functionality. - Drive Integration as a Platform: Define the strategy for the integration ecosystem, manage APIs, build robust integrations with external systems, and expose these capabilities as a scalable platform for core application and third-party developers. - Empower Data-Driven Decisions: Spearhead the product strategy for data services, define data collection, organization, and storage procedures, and provide valuable reports and dashboards for customers and internal stakeholders. - Own Horizontal Capabilities: Drive the product strategy for critical horizontal features focusing on localization and accessibility to ensure global readiness and user-centric design. - Be a Hands-On Leader: Partner with engineers, designers, and data analysts to define, design, build, launch, and measure new products and features. - Communicate with Clarity: Build influence through powerful storytelling and logical communication to bring clarity to complex global initiatives. - Work Globally: Collaborate with cross-functional teams across different regions and time zones to ensure alignment on product goals and delivery. **Qualifications Required:** - 8+ years of experience in product management with a clear understanding of portfolio products" impact on business outcomes. - Strong technical acumen with knowledge of APIs, data pipelines, backend services, and experience in complex platform products. - Domain knowledge in managing product strategy for B2B software, data management, system integrations, and multi-tenant SaaS architectures. - Exceptional judgment in problem-solving, value creation, and elegant solution design. - Proactive, creative, and persistent communicator with a track record of effective collaboration and trust-building. - Hands-on mentality with a focus on modern product discovery and delivery techniques, accountability for outcomes, and team empowerment. - Global mindset with a passion for building inclusive products for a diverse user base. The company, Navan, is an all-in-one super app that simplifies travel and expense management, empowering users to focus on what matters most. With a strong commitment to diversity and innovation, Navan values all voices and provides a supportive workplace culture to foster leadership and breakthrough ideas. Navan offers comprehensive benefits tailored for well-being and financial security, prioritizing holistic wellness and work-life balance. The company believes in in-person connections to enhance company culture and business results, investing in global office spaces and fostering a strong team environment. Navan is an equal opportunity employer and complies with all applicable laws regarding accommodations for individuals with disabilities.,