Senior Principal Consultant - OFSAA Oracle

5.0 - 7.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Job Description Job Title: L3 Support Analyst OFSAA Managed Services About The Company/Team OFS Consulting is a team that implements Oracle Financial Services Analytical Applications (OFSAA) for Tier 1, Tier 2, and Tier 3 banks and financial institutions globally. With successful deployments across Asia Pacific, Africa, Americas, Middle East, and Europe, the team specializes in delivering robust analytical solutions and managed services support across various OFSAA modules. Job Summary We are looking for a highly skilled L3 Support Analyst to lead the resolution of high-impact incidents and ensure the stability of OFSAA applications post go-live. This role demands strong technical expertise in OFSAA and Oracle technologies, along with leadership in root cause analysis, incident handling, and preventive solutioning. The ideal candidate will be a hands-on troubleshooter with experience supporting mission-critical financial systems under ITIL-aligned support models. Key Responsibilities Act as the primary escalation point for application incidents, especially Severity 1 issues. Analyze and resolve complex production issues by collaborating with L1/L2/L3, development, and QA teams. Lead Root Cause Analysis (RCA) and implement corrective and preventive actions. Debug and monitor OFSAA batch processes, application logs, and backend services. Participate in ITIL-aligned processes including Incident, Problem, and Change Management. Design and validate deployment plans, including rollback and recovery strategies. Maintain documentation for recurring issues and contribute to the knowledge base. Support client-facing audits related to production systems and ensure compliance. Improve system observability through enhanced monitoring and alerting. Participate in 24/7 on-call rotations for production support. Qualifications & Skills Mandatory: Bachelors degree in Computer Science, Information Technology, or related field. 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain. Proficiency in Oracle SQL, PL/SQL, analytical functions, and performance tuning. Expertise in debugging, triaging issues, and data modeling concepts. Experience handling Severity 1 incidents, patch deployments, and production changeovers. Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS). Good-to-Have: Experience in OFSAA product development or implementation. Exposure to leading teams in a support environment (e.g., mentoring L1/L2 teams). Knowledge of ETL workflows, batch job scheduling, and data pipelines. Strong documentation and RCA reporting skills. Understanding of IT audit requirements and compliance standards. Self-Assessment Questions Do I have 5+ years of experience in L3 production support for OFSAA or similar products Have I independently handled Severity 1 issues in a live production environment Do I have strong hands-on skills in writing and optimizing Oracle SQL/PLSQL queries Am I familiar with ServiceNow or My Oracle Support for managing incidents Do I understand data modelling fundamentals such as tables, views, indexes, and relationships Am I open to working in shifts and participating in an on-call support rotation Have I participated in or led RCA documentation and patch deployment activities Responsibilities Key Responsibilities Act as the primary escalation point for application incidents, especially Severity 1 issues. Analyze and resolve complex production issues by collaborating with L1/L2/L3, development, and QA teams. Lead Root Cause Analysis (RCA) and implement corrective and preventive actions. Debug and monitor OFSAA batch processes, application logs, and backend services. Participate in ITIL-aligned processes including Incident, Problem, and Change Management. Design and validate deployment plans, including rollback and recovery strategies. Maintain documentation for recurring issues and contribute to the knowledge base. Support client-facing audits related to production systems and ensure compliance. Improve system observability through enhanced monitoring and alerting. Participate in 24/7 on-call rotations for production support. Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays challenges. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. Thats why were committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [HIDDEN TEXT] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

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