Manager Service Management Industry Solutions Accelya

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As a Manager of Service Management in the Industry Solutions team at Accelya Solutions, your role is crucial in effectively managing a team of L2 analysts and specialists. Your primary responsibilities include: - Hiring, developing, and managing L2 analysts, offering guidance and support in resolving customer issues - Cultivating a collaborative and high-performance culture while promoting continuous learning and development - Collaborating with development and infrastructure teams to address bugs and enhancements for performance optimization - Driving efficiency through automation and scripting to streamline routine tasks and handle complex issues - Developing and maintaining comprehensive ...

Posted 2 months ago

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Technical Service Management Airlines Domain Accelya

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As a Technical Service Management professional in the Airlines domain at Accelya, your role will involve managing a team of L2 analysts and specialists to effectively triage and resolve customer incidents within committed service levels. You will need to be a proactive leader with a strong understanding of the Airline domain. **Duties & Responsibilities:** - Hire, develop, and manage L2 analysts, providing guidance and support in resolving customer issues. - Foster a collaborative and high-performance culture, encouraging continuous learning and development. - Collaborate with development and infrastructure teams to optimize performance by addressing bugs and enhancements. - Drive efficiency...

Posted 3 months ago

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