Job Description: Number of Positions 1 Job Family Intl Work Center (CTR) Type of Position Permanent Location – Bangalore, India Support hours Predominantly US business hours. Shifts: 24X7 rotational shifts Roles and Responsibilities Acting as a Tier T2 for GCSC Teams. 2nd responders supporting AT&T GCSC strategic services like Flexware,SDWAN OTT Expertise in Performing network triage Managing the process of Service restoral and break/fix functions Scope include – Analyze and escalate Prioritizing and analyzing the events in the network Resolve problems for software or hardware resources when unavailable or when there is degradation in performance impacting business processes. Good skills on Change Management Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action. Ticket Management Work with internal support groups and recommend diagnostic tests based on degree of service impairment Access provider management and associated escalations Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans. Escalate ticket according to process based on the established intervals. Knowledge and Skills Required to Perform the Role Technical Skills:- Minimum 3-5 years of relevant experience in telecommunications & managed network infrastructure industry No less than 2 years of working experience, preferably on customer services interfacing with clients. No less than 3 years of hands on experience on Networking / IT infrastructure as an engineer (any of the one listed – WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc) Basic knowledge on SDN/SDWAN – Viptela, Velocloud, Silverpeak or 128T Excellent knowledge of WAN, LAN & Voice technologies to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of Voice, Data and IP networks is required. Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) Excellent telephone manner Excellent problem solving skills Professionalism at all times Highly skilled in the use of PC systems and applications Ability to work well under pressure, set priorities and make well-considered decisions Drive, enthusiasm, initiative, commitment and self-motivation Resourcefulness and flexibility Ability to work well in a team Years of Experience 4+yrs Education Bachelor/masters in in electrical/electronic engineering, computer engineering or related discipline Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-70534 Date posted 06/16/2025 Benefits Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits. Paid Time Off Tuition Assistance Insurance Options Discounts Training & Development

Bengaluru, Karnataka, India Customer Success & Support Full-time Ref ID: 3125726 Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Your Career The Engineering TAC (ETAC) Advanced Solutions team is an exciting crossroads between Technical Assistance Center (TAC) and Engineering. This team is uniquely empowered to drive decisions and to be the thought leaders within the Global Customer Support organization at Palo Alto Networks. We are a relatively small, global team consisting of top performers with support, engineering and development backgrounds. Our roles are very hands-on and have a high impact on the company. The Advanced Solutions team role also includes building/architecting robust environments to assist with complex issue reproduction/resolution, as well as large-scale, cross-platform lab buildouts for feature testing, software release, etc… Our Team consists of Engineers who are experienced in Network Engineering, NetSec, QA, Software Development/DevOps, Cloud, as well as SME’s in areas for bleeding edge tools such as Ixia/Keysight, Spirent, etc… Team's Mission includes Application and Tools Development, AI/Machine Learning R&D, DB Systems Administration, Release Management, and Data Analytics. You will network and collaborate with key stakeholders within Global Support, Engineering, QA, PM, Sales, and more, leveraging your capability of detailing difficult technical issues to both non-technical and technical professionals. Your Impact An ETAC engineer has the highest level of expertise amongst support teams, and is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general Work with TAC to provide expert-level technical support of customer issues that involve very complex network topologies, architectures, and security designs Lead technical discussions with cross-functional teams, fostering an environment of transparency that ultimately leads to better products. Develop advanced troubleshooting focused tools and scripts to help solve complex customer issues and improve product supportability Help drive and enable ML/AI related projects Own critical and executive level issues partnering primarily with Customer Support and Engineering to provide expertise in identifying and resolving customer issues, which entails working with the TAC case owner and Engineering on a replication or verification and communicating updates Lead in Identifying problems and taking actions to fix them across support and product life cycles Develop and deliver expert level training materials for TAC support, Engineering, and Professional Services teams Ownership of Release Management: Assist with managing the end-to-end release process, including coordinating with various teams to gather release requirements and dependencies. Responsible for scheduling, planning, and controlling the software delivery process for on-prem and cloud products (CSP/Adminsite/AWS/Azure/OCI/GCP) Coordinate with IT/Dev/QA to assure IT requirements are met for a seamless release process SW release after completing testing/deployment stage Define strategic usage of release management tools (Autoex/Jenkins/Automation Staging Scripts) Collaborate on product development with cross-functional teams including Engineering/QA/PM Triage Production issues impacting customer deliverables on Palo Alto Networks Support Portal Your Experience Minimum of 7 years of professional experience Technical Support or Development experience supporting enterprise customers with very complex LAN/WAN environments Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g. BGP, OSPF, Multicast), branch and DataCenter Architectures Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL Expertise with Cloud services and Infrastructure a plus Familiarity with C, Python, or at least one scripting language - While this is not a role to be a developer, one should have some experience in automating moderately complex tasks. Experience with Palo Alto Networks products is highly desired Understand how data packets get processed - Devices shouldn’t be a “black box”, one should have an understanding of packet processing at various stages and how that can result in different symptoms/outcomes. Excellent communication skills with the ability to deliver highly technical informative presentations - While you will not be involved with taking call from a queue, there may be cases where your expertise is called upon to speak with customers from time to time, along with Support members, Developers, Sales Engineers and the rest of your team Proficiency in creating technical documentation using applications such as Powerpoint/Google Slides or knowledge-base/intranet platforms such as Lumapps, Jive or Confluence Familiar with automation with Jenkins, Terraform, etc. Understanding of Linux operating systems. Able to operate headless Linux systems and Shell scripting. Basic knowledge of deploying and configuring web servers, i.e Nginx, Apache, IIS. Understanding of load balancing technologies and HTTP forwarding with Nginx, HaProxy, and load balancers provided by AWS, Azure, and Google Cloud. Familiarity with virtualization technologies including VMware, KVM, OpenStack, AWS, Google Cloud and Azure. Familiarity with Docker. Able to create, manage, and deploy docker images on Docker server. Manage running containers. Create docker-compose YAML files. Familiar with front-end technologies including JavaScript, React, HTML, and CSS for building responsive, user-friendly interfaces. Experienced in back-end development using frameworks such as Python and Flask Brings a creative and hands-on approach to testing and enhancing small applications, participating in all aspects of the testing lifecycle—from functional and performance testing to idea generation and continuous monitoring—with a focus on improvement and efficacy to ensure optimal quality and user satisfaction. Willing to work flexible times including occasional weekends and evenings. The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Skill required: Sourcing - Sourcing Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Your role includes some or all the following key responsibilities. You should review these in conjunction with career-level guidelines to clearly understand your role s expectations. ? Triage Management Be the first point of contact for external and internal stakeholders for incoming procurement volume Collect details relevant to the requested procurement project to assess against guidelines or policies Determine criticality and risk to business, prioritize, and route inbound procurement requests to appropriate teams/project managers Assess capacity/bandwidth of resources/deployed teams to provide transparent do-ability to stakeholders and effectively assign incoming projects Analyze project requests (as received in the inflow) for correct categorization, type, procurement vertical, region, etc. Determine project complexity through the judgement of the project from minimal details provided by the stakeholder Act as a defense for the project manager/ ground teams to push back on un-realistic project requests Manage pipeline of projects to ensure no stockpile of volume with teams/project managers Timely assess and update (as desired) the management protocol that structures the incoming workflow by priority so that the most critical work is attended to first Identify and eliminate some of the time-consuming steps seen in best practices or processes Define triage rules (to appropriately route procurement requests automatically) and manage modifications Own and manage the project inflow system/application for updates, modifications Interact with key customer and internal stakeholders and work closely with them to identify areas of improvement Offer creative solutions to support the overall sourcing program and achieve the desired results To ensure timely project deliverables with the defined quality standards and service levels Will be responsible for designing daily, weekly, and monthly reports associated with the triage process Responsible for monitoring & presenting the deliverables to Client/Internal global team members What are we looking for? ? Complexity Handles complex problems within area of responsibility. Analyzes various factors to create effective solutions. Aligns work with strategic direction from senior leadership. Engages with senior management on sensitive or strategic issues. ? Authority Has some independence in decision-making. Chooses methods and approaches for new tasks with limited guidance. ? Impact Decisions directly affect daily operations in the area of responsibility. Carries moderate risk if decisions are incorrect. ? Scope Leads small to mid-sized teams or project efforts. Responsible for deliverables within Accenture or at client sites. ? Procurement Specific Skill Should have experience in the source-to-contract process with the foundational knowledge of: Various sourcing project types (RFI, RFP, RFQ, Auction, Spot Buy, Incumbent Negotiation, Renewals, Term-Extensions, etc.), Procurement categories (directs, indirect, and sub-categories), Contract types (MSA, SOW, SSA, Standalone Agreement, Short-Form Agreement, Purchase Order, etc.), Global and regional regulations ? Required Graduation or post-graduation, CPSM / CPM (desired) 6+ years of Sourcing and contracting experience, preferably spread across categories and regions Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Perform general application development activities, including unit testing, code deployment to development environment and technical documentation. Works on one or more projects, making contributions to unfamiliar code written by team members. Participates in estimation process, use case specifications, reviews of test plans and test cases, requirements, and project planning. Diagnose and resolve performance issues. Documents code/processes so that any other developer is able to dive in with minimal effort. Develop, and operate high scale applications from the backend to UI layer, focusing on operational excellence, security and scalability. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.). Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit engineering team employing agile software development practices. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Able to write, debug, and troubleshoot code in mainstream open source technologies. Lead effort for Sprint deliverables, and solve problems with medium complexity What Experience You Need Bachelor's degree or equivalent experience 2+ years experience working with software design and Java, Python and Javascript programming languages 2+ years experience with software build management tools like Maven or Gradle 2+ years experience with HTML, CSS and frontend/web development 2+ years experience with software testing, performance, and quality engineering techniques and strategies 2+ years experience with Cloud technology: GCP, AWS, or Azure What Could Set You Apart Self-starter that identifies/responds to priority shifts with minimal supervision UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI Cloud Certification Strongly Preferred Show more Show less

Description : We are seeking a skilled Cloud Vulnerability Management Operator to join our dynamic team. As an Cloud Vulnerability Management Operator, you will be responsible for identifying, assessing, and mitigating vulnerabilities across our multi-cloud environments. You will leverage native cloud tooling and services to ensure the security and integrity of our cloud infrastructure. What you will do: Work under the supervision and direction of the Threat and Vulnerability Operations Manager (TVM) and other senior members of the Security Operations team Develop strong working relationships with support teams, management, and cross-functional working groups Provide guidance to junior-level staffing where appropriate You would be responsible for reducing the Security risks in the cloud infrastructure environment Curate and ensure metrics and reporting are shared with leadership and key stakeholders, time to triage, time to respond Configure and maintain Cloud Posture Management tooling (CSPM) and provide guidance on secure infrastructure best practices Provide expertise within the Threat and Vulnerability Management program which includes Cloud Security Posture Management (CSPM) Develop technical security controls and secure configuration baselines for public cloud resources in AWS, Azure, and GCP Responsible for identifying, assessing, and mitigating vulnerabilities within a multi-cloud infrastructure Implement and leverage native cloud services to ensure the security and integrity of the multi-cloud infrastructure (e.g., AWS Inspector, GCP SCCP, Azure Defender) Ensure the regular scanning of instances and images to identify and assess vulnerabilities Assist with the tracking of the Infrastructure Bill of Materials (IBOM) to maintain an up-to-date inventory of all components and their security status Collaborate with development and operations teams to integrate security best practices into the CI/CD pipeline as it relates to posture management Review and ensure cloud infrastructure assets follow traditional CIS benchmarking standards and complete all required scanning (e.g., image scanning, VM, container, etc.) Create and maintain remediation tickets across our multi-cloud environment Proactively document and communicate deviations from standard baselines Fundamentals, Network/Endpoint Security, Cybersecurity Risk & Compliance, or Information Technology Strong organizational, interpersonal, and presentation skills Excellent written and oral communication skills Ability to multi-task and handle multiple projects at the same time Exceptional problem-solving, critical thinking, and analytical skills Desired Skills: 5-10+ years of Cloud Security experience Experience in Cloud Vulnerability management, configuration, and validation using various tools across multi-cloud environments Subject matter specialist or expert knowledge in AWS Inspector for Cloud, GCPs SCCP Cloud-related certification in either AWS or GCP Azure certification desired Awareness of metrics and reporting structure including experience with metrics curation tools (e.g., PowerBi) Proficiency using both the AWS Management Console and the AWS Command Line Interface (CLI) Proficiency in using both the GCP SCCP and the GCloud CLI commands Experience leading teams without a management role Possess at least five years of Linux and/or Windows System Administration knowledge Experience with vulnerability scanning tools and reporting Experience with vulnerability management scoring methodologies Knowledge of Cloud Posture Management tooling Knowledge of OWASP Top 10 Experience with the threat intelligence lifecycle Experience with application security frameworks Show more Show less

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Perform general application development activities, including unit testing, code deployment to development environment and technical documentation. Works on one or more projects, making contributions to unfamiliar code written by team members. Participates in estimation process, use case specifications, reviews of test plans and test cases, requirements, and project planning. Diagnose and resolve performance issues. Documents code/processes so that any other developer is able to dive in with minimal effort. Develop, and operate high scale applications from the backend to UI layer, focusing on operational excellence, security and scalability. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.). Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit engineering team employing agile software development practices. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Able to write, debug, and troubleshoot code in mainstream open source technologies. Lead effort for Sprint deliverables, and solve problems with medium complexity What Experience You Need Bachelor's degree or equivalent experience 2+ years experience working with software design and Java, Python and Javascript programming languages 2+ years experience with software build management tools like Maven or Gradle 2+ years experience with HTML, CSS and frontend/web development 2+ years experience with software testing, performance, and quality engineering techniques and strategies 2+ years experience with Cloud technology: GCP, AWS, or Azure What Could Set You Apart Self-starter that identifies/responds to priority shifts with minimal supervision UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI Cloud Certification Strongly Preferred We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less

Within the NETVIBES / EXALEAD brand, which for several years has been developing some of the most advanced and efficient search engine technologies on the market, you join the QA department, responsible for the qualification of software and Cloud web applications that are developed. Within a dynamic team, as a Performance Testing Specialist, you will ensure the definition, development and automation of software tests, as well as the follow-up of anomalies for our products. Role Description & Responsibilities As a PCS QA Engineer, your missions will be: Participates in Performance Testing and Engineering activities and should be able to perform performance data analysis, triage performance issues, and monitoring focused on performance and scalability. Analyzing/diagnosing the performance issues. Report incidents to the teams concerned. From the design phase, your role is key in the perception of our products by our customers. Advocate and carry out continuous integration and robustness tests and apply good technical practices such as continuous integration, test automation and observability. Use test driven strategies to ensure code quality, and collaborate with the team to ensure feature quality. Leverage methodologies to anticipate and mitigate risks, ensure team health and manage complex tasks. Provide technical guidance and knowledge sharing thus encouraging professional growth. Be a vital part of the engineering team, to deliver mission critical software. You will work in a highly collaborative environment with Product Management, Developers and be a hands-on tester. Be self-motivated and eager to engage in high impact, challenging engineering problems while continuously raising the standard of quality in our products and services in a full solutions-oriented SaaS environment. Knowledge of industry standard performance test automation tools and experience developing product test harnesses. Qualifications Engineering with 60% through out in all academics with 0-30 Days’ notice period You ideally justify a first experience in Jmeter tool. 1 to 3 years of Hands-on experience with designing Performance test scenarios, preparing test scripts & carrying out test execution using performance testing frameworks. You must have skills in Core Java, OS level concepts & profiling, Software quality and good to have Scripting skills (Shell, Bash, and Python). Knowledge of profiling tools to identify bottlenecks in API, CPU, Memory, Network, etc. Experience working with CI/CD tools Jenkins, SVN, Git Lab. Good to have experience with API test automation and performing simulation or lab experimentation to analyze product performance. Your curiosity, your rigor, your pro-activity as well as your interpersonal skills will be essential to succeed in this position. You are fluent in written and spoken English. What’s In It For You Work in a culture of collaboration and innovation· Work together with the Product Owner to satisfy the stakeholders in the best way respecting them requirements and scope· proactively optimize development processes and suggest new ideas· Work on a variety of technologies, products and solutions. Inclusion statement As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Responsibilities JOB DESCRIPTION Design and implement scalable and secure cloud infrastructure on AWS, utilizing services such as EC2, S3, RDS, and VPC. Automate the provisioning and management of AWS resources using Infrastructure as Code tools: Terraform, Ansible, and YAML. Collaborate with development teams to understand their requirements and translate them into cloud-based solutions. Develop and maintain Python and shell scripts to automate routine tasks, enhance efficiency, and ensure consistency. Containerize applications using Docker and deploy them in a Kubernetes cluster, ensuring high availability and scalability. Implement and maintain continuous integration and continuous deployment (CI/CD) pipelines using tools like Jenkins, GitLab, or AWS CodePipeline. Optimize cloud resources for performance and cost-efficiency, employing tools like AWS Cost Explorer and CloudWatch. Stay up-to-date with AWS security and compliance best practices, ensuring the application of necessary patches and updates. Troubleshoot and resolve complex technical issues across Unix-based systems and AWS services. Advocate for a No-Ops model, striving for console-less experiences and self-healing systems. Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. Minimum 7 years of experience in a similar role, with a strong focus on AWS and Unix administration. Proficiency in Python and shell scripting for automation and task execution. Expertise in cloud automation and Infrastructure as Code tools: Terraform, Chef, Puppet, Ansible, and YAML. Strong Unix administration skills, including system configuration, performance tuning, and troubleshooting. Experience with containerization technologies: Docker and Kubernetes. Understanding of security practices, policy management, and patching procedures. Ability to quickly triage and deploy on-demand solutions in a dynamic environment. Familiarity with serverless architectures and AWS Lambda functions is preferred. Career Level - IC3 Qualifications RESPONSIBILITIES Bachelor's degree in Computer Science, Engineering, or a related field. Minimum 7 years of experience in a similar role, with a strong focus on AWS and Unix administration. Proficiency in Python and shell scripting for automation and task execution. Expertise in cloud automation and Infrastructure as Code tools: Terraform, Chef, Puppet, Ansible, and YAML. Strong Unix administration skills, including system configuration, performance tuning, and troubleshooting. Experience with containerization technologies: Docker and Kubernetes. Understanding of security practices, policy management, and patching procedures. Ability to quickly triage and deploy on-demand solutions in a dynamic environment. Familiarity with serverless architectures and AWS Lambda functions is preferred. ABOUT US As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Job Description Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide issue support to a wide range of complex production environment problems related to immense growth, scaling, demonstrating the cloud, extremely dedication, and high availability requirements. Work with Oracle's world-class technology to develop, implement, and support Oracle's global infrastructure. The CSS (Customer Success Services) organization’s Managed Cloud Services application operations delivery team is responsible for providing technical services to support customer environment provisioning, software integration and implementation, data and environment migration to Oracle Cloud Infrastructure, and major product upgrades for the Fusion Middleware products. This team requires hardworking individuals to address the needs of the team. The Managed Cloud Services application operations delivery team is responsible for providing technical services to support customer environment provisioning, software integration and implementation, data and environment migration to Oracle Cloud Infrastructure, and major product upgrades for the Fusion Middleware products. Team members are recognized for Fusion Middleware (FMW) product and technology expertise mainly on Oracle Cloud Infrastructure Gen-1 & Gen-2 and understanding of how they are applied to build customer solutions. They are called upon to create standards for architecture and sizing, help customers develop solutions to solve business problems, and develop the project and technical plans to upgrade software, modify configurations, change integration solutions, and add additional functionality. The team invests heavily in the design and development of tools and utilities to improve application and service availability. This includes tools to reduce the time-to-identify cause, time-to-restore service, auto-heal, and auto-fix scripts. The team has global membership and responds to customer requests and incidents around the clock, 7 days a week. /IC4 Career Level - IC4 Responsibilities Install, monitor, maintain, support, and optimize all production server hardware and software. Provide called out technical support for sophisticated technical issues which may include leading problem management cases and providing management status. Coordinate called out support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. This position requires experience and proficiency with the following FMW (Fusion Middleware) skills and technologies. Candidates need not have depth in each of these areas: Solid understanding of Platform as a service (PaaS) preferably Oracle SOA Cloud Service, Java Cloud Service, and various Marketplace offerings in Oracle Fusion Middleware 11g and 12c: WebCenter Suite including Content and Imaging, SOA Suite, OIC, MFT, OSB, Weblogic, BPM Suite, WebCenter Sites- Coordinate, fix, integrate, manage via CLI and Fusion Middleware Control, plan/complete patching and major upgrades. Triage and resolve critical outage and availability incidents for the FMW products. Working knowledge of the Infrastructure-as-a-service (IaaS) service model of Oracle Cloud Infrastructure (OCI) or any similar cloud providers. knowledge of key concepts like Compute, Storage, networking, Security & Identity, and databases. Identity Management (IDM) Suite and Access Management (IAM) Suite: Configure IDM components to protect applications and other FMW products, fix authentication issues, and manage LDAP directories. WebLogic Server/JRockit/HotSpot: Configuration, WLST scripting, administration, fix, patching, JVM sizing and performance tuning, administering cluster topologies. Manage Java and WebLogic SSL keystores. Performing application server hardening to protect against malicious attacks. Automation of various IaaS and PaaS offerings using REST APIs and Inbuilt CLIs for Cloud Infrastructure. Technical proficiency in Oracle Middleware components and Linux. Good knowledge in Cloud platform. Preferably on OCI. Should be able to fix independently any issues in WebLogic installation, configuration, and production instance. Good Administration knowledge of IDCS (Oracle Identity Cloud Service) Good Oracle Database administration knowledge Linux operation system knowledge and Linux Scripting knowledge Basic Networking knowledge and experience in using Load Balance tools. Good communication skills and ability to collaborate with multiple teams. Will be an added advantage if the candidate has supported any enterprise applications on a cloud platform. Should have experience in supporting Production environments. Support and fix of Non-Prod & Production environments. Creation/deployment of new environments, systems, projects, etc First response for alerts, Monitoring alerts, Service Requests, Sev.1 Incidents. Knowledge of Capacity planning & Hardware requests Ensure production security standards are followed. Ensure monitoring is robust and effective. Zero downtime deployments and a high availability attitude Required to work in shifts including night shifts and to provide on-call support outside business hours including weekends. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions. That’s why we’re committed to crafting a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re encouraged to go beyond what’s been done before. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Company Description Pushing the Edge VANTIVA, headquartered in Paris, France and formerly known as Technicolor, is a global technology leader in designing, developing and supplying innovative products and solutions that connect consumers around the world to the content and services they love – whether at home, at work or in other smart spaces. VANTIVA has also earned a solid reputation for optimizing supply chain performance by leveraging its decades-long expertise in high-precision manufacturing, logistics, fulfillment and distribution. With operations throughout the Americas, Asia Pacific and EMEA, VANTIVA is recognized as a strategic partner by leading firms across various vertical industries, including network service providers, software companies and video game creators for over 25 years. Our relationships with the film and entertainment industry goes back over 100 years by providing end-to-end solutions for our clients. VANTIVA is committed to the highest standards of corporate social responsibility and sustainability across all aspects of their operations. For more information, please visit www.vantiva.com and follow us on LinkedIn and Twitter. Job Description 6 - 8 years of experience in CPE testing, with a focus on functional testing, performance, and reliability. Strong understanding of Oops concept & Hands on in Java programming | Selenium knowledge is strong plus. Proficient in debugging and troubleshooting complex issues with solid understanding of networking technologies like, CMTS, OLT, 5G and DSLAM. Strong believer in creating impact thru Test automation with hands on experience in Java/Selenium | Python scripting experience is a plus Hands-on experience in WiFi, Ethernet and voice testing is a strong plus. Excellent stake holding & communication skills (written & verbal). Key Responsibilities Perform WIFI, Ethernet and voice testing, in the RDK-B or OpenWRT based firmware. Test and validate functionality of the broadband devices with the core components like CMTS/OLT/DSLAM/5G equipment. Work with CWMP suite of protocol for remote management and configuration of customer-premises equipment (CPE). Perform with ‘Intent to break’ approach in testing, Strong analytical skills with curiosity to triage/debug for root cause analysis/troubleshooting on issues uncovered, and intent work with the engineering team to resolve them. Ability to parallel tasking under tight timeline, result driven approach with adequate contingency planning Stay updated with the latest industry trends and technologies to continuously improve testing methodologies. Qualifications Key Skills: Strong knowledge in WiFi testing (all standard, preferably 802.11BE), DOCSIS or GPON/XGS-PON, TR-069 protocol, and Python/Java automation. Handson Expertise in throughput testing of WLAN solution, specifically 802.11be with MLO technology Good understanding of OpenWRT, and RDK platforms. Proficiency in Easy Mesh R4,5,6 standards and hands on experience on testing various network topologies Familiar with TR69/USP, Routing, UPnP, Firewall, content sharing, NAT, TR398, TR181 Routing protocols will be an added advantage Hands on expertise with any of the testing tools like STC, IXIA IP Performance testing, AirPcaP with Wireshark, ixCharoit, CD Router, Octoscope etc., Java Programming experience along with Scripting knowledge in either Selenium / Python for test automation. Good understanding of network testing procedures and methodologies. Additional Skills/Experiences Experience in Automatics or TCL programming is welcome advantage. Strong expertise in networking protocols and concepts, including TCP/IP, Ethernet, and Wi-Fi standards. Additional Information Vantiva is an EOE/Veterans/Disabled/LGBT employer : Vantiva is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Our most important asset is our People Vantiva’s success greatly relies on our people’s energy, motivation, and talent. We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation. We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all. If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form. Our most important asset is our People Vantiva’s success greatly relies on our people’s energy, motivation, and talent. We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation. We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all. If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form. Show more Show less

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Staff, Information Security Analyst will be responsible for successfully executing enterprise-wide Information Security Operational controls and processes that protect the company’s data and functions across all business areas. Adhering to data protection standards, procedures, regulatory oversight, and technical solutions for the Information Security department. As a Staff you will be exposed to a wide range of security frameworks and become proficient with multiple technologies and disciplines. You will be the Subject Matter Expert (SME) for level 3 triage or troubleshooting, Incident Response, and all other aspects of Security Operations. This role requires you to continuously engage with internal and external parties to ensure best practices are being implemented. Experience/Education- 8+ years of related experience leading programs and teams or equivalent experience Bachelor's degree in information systems, Computer Science, Information Security, and/or related work experience 5+ years' experience with cloud environments (AWS, GCP, Azure, etc.) 5+ years’ experience in multiple Cybersecurity domains (i.e., Identify & Access Control, Network Security, Firewalls, Enterprise Directory Systems, Encryption, Data Loss Prevention (DLP), Comprehensive Endpoint Protection, & Information Security Operations) 5+ years' experience with Level 1, 2, & 3 security event triage and escalation 5+ years’ Incident Management, Monitor and Response experience in a Cybersecurity operation-based environment a must 3+ years experiences managing Incident Response In-depth familiarity with enterprise workflow tools, scripting, and ability to develop and improve tool utilization, and promote process efficiency Strong oral and written communication skills appropriate for consultation with all levels of management Experience in global SOC teams Experience in collaboration amongst multiple lines of business and geographic theaters Information Security-based certification preferred (i.e., CompTIA, Network+/Security+, CEH, GIAC GSE, SANS Academy certs, or similar) Strong scripting abilities for automation (Python, Perl, Bash, etc.) Roles/Responsibilities- SME for SOC day to day activities, 24x7 monitoring, and IR SME for level 3 triage and root cause analysis Configure and manage SIEM, creating notable events, correlations, and documenting playbooks for response efforts Develop detections and response capabilities to adapt with the changing and emerging landscape Provide technical support business units as required to ensure compliance with security stack Responsible for serving as point of contact, coordinating, and collaborating primarily with internal and external stakeholders to ensure alignment with policies Automate processes to reduce response times in triaging alerts Develop corrective action plans and analysis of required program reports and internal performance measures Assist in the deployment, integration, and initial configuration of security solutions Perform periodic reviews of internal and perimeter defenses to ensure effectiveness Collaborate with vendors to ensure full utilization of security tools Delivers timely and constructive coaching and feedback Provide mentoring and training to peers and other colleagues in the organization Align with product and engineering teams on current and future roadmap We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship. Show more Show less

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Senior Quality Engineer Location: Hyderabad Job Type: Full-Time Employee Experience: 6-9 Years Education: Bachelor’s degree in Computer Science, Information Technology, or a related field Job Summary The Senior Quality Engineer will lead test automation strategies and implement advanced testing methodologies for web, mobile, AI and API applications . They will work closely with development teams to integrate test automation into CI/CD pipelines . The role requires hands-on experience in test automation frameworks , API validation, and performance testing. Key Responsibilities  Technology Adoption & Implementation : Independently applies testing technologies, automation frameworks, and industry best practices to enhance software quality. Identifies and integrates tools, components, and libraries to improve test efficiency, scalability, and reliability .  Software Development Lifecycle (SDLC) Expertise : Demonstrates a deep understanding of the SDLC within an Agile model , contributing to sprint planning, test strategy design, and execution . Proactively enhances test processes to align with Agile development cycles.  Test Automation & Engineering Excellence Designs, implements, and maintains automated test scripts using tools or framework like Pytest, Selenium, Cypress and WebdriverIO, . Develops robust API test automation and validates RESTful APIs using tools like Postman and REST Assured. Performs load and performance testing using JMeter to ensure system reliability under various conditions. Works with cloud-based testing environments such as AWS, Kubernetes, and Docker, ensuring seamless integration of testing within DevOps pipelines.  Test Design & Problem-Solving : Designs and implements test solutions for complex software challenges , ensuring efficient defect detection and prevention. Implements comprehensive testing strategies for web, mobile, API, and backend systems .  Quality Enhancement & Maintenance : Leads efforts to improve and maintain test automation frameworks and quality assurance processes , ensuring scalable and maintainable test solutions. Reviews and optimizes automation test frameworks to enhance reliability and performance.  Mentorship & Team Collaboration Mentors junior QA engineers, providing guidance on test automation best practices, frameworks, and tools. Reviews and improves test automation code, ensuring adherence to quality standards and maintainability. Encourages knowledge sharing and collaborative learning within the team.  Process Optimization & Continuous Improvement : Adheres to and enhances Quality Engineering processes to drive automation, efficiency, and accuracy . Identifies areas for improvement and proactively implements solutions.  Agile & DevOps Collaboration Engages in Agile ceremonies, such as sprint planning, retrospectives, and defect triage meetings, to align quality assurance with development and DevOps teams. Contributes to CI/CD test automation pipelines, ensuring test execution as part of deployment workflows.  Proactive Communication & Leadership Speaks up in team discussions, advocating for testability, automation, and process improvements. Collaborates across teams to establish a quality-first mindset and drive strategic quality engineering initiatives. Required Technical Skills & Qualifications Strong experience with test automation frameworks (Selenium, WebdriverIO, Cypress, Appium). Hands-on expertise in API testing using Postman, REST Assured, or GraphQL. Experience in CI/CD integration with DevOps tools like GitHub, Jenkins, and Azure DevOps. Proficiency in Java / Java Script / Type Script / Python Strong knowledge of Agile development and quality engineering best practices. Preferred Qualifications Exposure to AI-based testing strategies and LLM evaluation. Experience in performance and security testing. Familiarity with model evaluation frameworks like RAGAs and DeepEval. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. .Net Core Full Stack Engineer (Angular / React) Division : Requirement Dot Net Core Full Stack Engineer (Angular / React) Requisition ID 24469 Experience 6-12 years Candidate Requirement Key responsibilities: Minimum 6+ Experience in C#, .Net Core, and SQL development experience and React Hands-on working experience in Angular / React, .Net Core, C#, Web API, Entity Framework Core. Strong understanding of object-oriented programming. Ability to show hands on in designing, coding, debugging, technical problem solving, prototyping, performance tuning, and unit testing. Experience in full lifecycle software development process and methods. Strong communication skills and problem solving/ analytical skills. Must have DotNet Core, WCF, Entity framework, Web API , React , MVC5, SQL Good to have WPF, Hibernate, Security, NUnit, Docker ,Html, CSS, SCSS, Azure Devops, CQR,CORS Security concept on SSL, SAML, OpenID, Angular, Winforms Work Location Pune, Chennai, Bangalore, Hyderabad, Coimbatore, Kochi, Bhubaneshwar, Kolkata, Delhi/ NCR Recruiter details Aanchal Modi; aanchal.modi@wipro.com ͏ Division : Requirement Dot Net Core Full Stack Engineer (Angular / React) Requisition ID 24469 Experience 6-12 years Candidate Requirement Key responsibilities: Minimum 6+ Experience in C#, .Net Core, and SQL development experience and React Hands-on working experience in Angular / React, .Net Core, C#, Web API, Entity Framework Core. Strong understanding of object-oriented programming. Ability to show hands on in designing, coding, debugging, technical problem solving, prototyping, performance tuning, and unit testing. Experience in full lifecycle software development process and methods. Strong communication skills and problem solving/ analytical skills. Must have DotNet Core, WCF, Entity framework, Web API , React , MVC5, SQL Good to have WPF, Hibernate, Security, NUnit, Docker ,Html, CSS, SCSS, Azure Devops, CQR,CORS Security concept on SSL, SAML, OpenID, Angular, Winforms Work Location Pune, Chennai, Bangalore, Hyderabad, Coimbatore, Kochi, Bhubaneshwar, Kolkata, Delhi/ NCR Recruiter details Aanchal Modi; aanchal.modi@wipro.com ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Helpdesk Manager Experience: 5-7+ years in ITIL, Production support, Major incident management, Team handling, People management Certification if any: ITIL mandatory Cargo wise or other consulting domain exp preferred Skills required: ITIL major incident management. Should be able to triage and handle a major incident and resolve the issue in the defined timeline Project management: Drive and handle all the client communications, delivery steering’s, escalations and act as a single point of contact between the service provider and the client. Working on the contractual’ s and the requirements for a new engagement or modifying the existing one Experience drafting an SOW, estimating the work force requirement, changing the contractuals reflecting the changes in the process etc People management: Scheduling the roster, handling the performance reviews, stack scores and conducting Performance knowledge tests, updating the knowledge with the changes to the knowledge articles Support management: ͏ Team handling skills Should be able to communicate with the client on day to day operational challenges Accept and handle inquiries related to applications and infra Depending on the nature, each issue is routed to the right team at for action and resolution. Be the first point of contact for all end-user issues, and inquiries can come from various channels (e.g. phone, email, chat, etc.) at any time of the day The end-to-end support process is tracked and managed by the helpdesk. - The helpdesk will also manage the interactions with the end - users, where they are kept informed throughout the process Past experience in working on EDI application, JIRA tool and ServiceNow ticketing tool preferred Roles and responsibilities: Experience in monitoring schedule adherence of the associates and advise the leadership team of issues negatively impacting service levels Operational floor management experience, monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production Experience in transaction monitoring, identifying improvement areas, preparing and ensuring adherence to development plan, coaching and feedback skills, mentoring skills Monitoring and reporting on the effectiveness of training programs and implementing remediation programs. Completes certification courses prior to conducting first training session. Adheres to Agent and/or Representative training schedule and curriculum. Delivers training assessments to trainees. Assigns appropriate pre-study work, as defined by client and Individual training organization. Consistently and thoroughly completes required tracking and reporting tasks. Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.). Conducting outlier, Vitality and ad hoc client/process related trainings. Support service levels by being productive whenever required Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: PostgreSQL. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Technology (Alight IT). Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: PySpark. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Microsoft PowerApps. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30239979 Job Description Proposed Job Title: Senior IT Business Analyst – Service Band: Grade: 174 HRIS Job Code: Location: Job Summary Information Function: Information Technology Job Family: IT Business Relationships & Analysis Family Description: Senior Business Analyst plays a substantial role in the implementation of our strategy in the Building Technologies & Solutions Business Unit within Europe/Middle East. This position is part of the Business Engagement Team and a link between Service Business Partner and different IT Teams. Typical responsibilities may include facilitating the process to collect and define BU requirements, providing expert advice and recommendations on best practices, and performing analysis on business or systems processes to identify improvements. Role: Senior Business Analyst Role Description: Analyzes and improves systematic processes to increase efficiency and productivity. Identifies, analyzes, and troubleshoots the root cause of issues. Documents and evaluates required data and information. Support the creation of the detailed implementation plan. Gathers detailed business requirements leveraging standard templates and processes. Drives and challenges business units on their assumptions. Validates that solution design fulfills business requirements. Identifies opportunities for improvements that can be accomplished through existing and/or new technologies. Assists key users in defining the UAT scenarios and testing. Supports users during project and enhancement stabilization. Job Specifics Job Function: Senior Business Analysts supports alignment of Business and IT objectives, identify opportunities for process advancement leveraging technology, support creation of business capability and technology projects, translate business capabilities into functional requirements, and work with business stakeholders and IT Delivery teams to develop, test, and deploy solutions. Coordinates with other project teams to ensure that interdependencies are defined and resolved. Ensures the right information is identified at the appropriate level of detail to assist in analysis of the business as well as ensure the solution enables modes of accessing and analyzing data and / or requested functionality that are most conducive to fulfilling the objectives of the business. Job Responsibilities: Work with business partners, IT Business Lead (ITBL), delivery team and architects to define and document user stories, existing and to-be business processes and functional requirements applicable for a line of business on EMEALA region level and/or country specific requirements. Drives discussions ensuring maximum standardization and synergies across LOBs in EMEA and on enterprise level. Triage new requests and set appropriate delivery expectations with business partners Provide production support for Service systems’ usage issues Contribute to cross-functional projects for technical development that involve integration between ServiceMax, Salesforce, Oracle and other applications Accountable that deliverables meet requirements with regards to software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution. Supports the IT BL, Program/Project Manager, and Delivery Manager to leverage out of the box functionalities and global template design across LoBs and countries. Responsible for contributing to the test strategy, defining critical success factors, acceptance criteria, test plan, documenting test cases, participating in non-regression, integration, user acceptance and other testing Support governance and quality principles, methodologies and objectives Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery Key Business Processes: Position Responsible for ensuring alignment of the System Functional and Non-Functional requirements with the solution's design. Typically 5-10 years of IT experience. Assistance is needed on the current team to help with detailed analysis of current state, recommendations for future state, partnering with the product team and business areas to understand root cause. Ability to be self-directed ability to prioritize their own work, Agile experience is a must, data analysis, ability to work in an ambiguous, fast paced environment to identify core issues and make recommendations. Key IT Platforms: Interpersonal Skills: Position requires exceptional verbal and written communication, collaboration, negotiation, influential leadership, innovative thinking and relationship-building skills with Business and IT stakeholders, customers, and suppliers in a highly matrix environment; and demonstration of JCI’s key values: integrity, teamwork, excellence, and accountability. Preferred Education: Bachelor’s degree in Computer Science, Management Information Systems, Engineering, or Business Administration Preferred Experience: Strong BA with requirements and documentation skills 5-10 years of experience. Agile Methodology experience Demonstrated knowledge of the entire Software Development Lifecycle and/or the Project Management Methodology Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing Demonstrated strong interpersonal skills and high level of customer service Travel Requirements: This position may require travel up to 10% of the time.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Azure Synapse Analytics. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance