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7.0 years

0 Lacs

Chennai, Tamil Nadu, India

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Job Description: Group Benefits API Team is responsible for APIs and Integrations supporting Web Applications enabling Guardian’s Group Business. We support our end-to-end Business with APIs for Quote, Policy, Customer, Eligibility and Claims. Group Business intake channels such as Customer-facing portal applications, call center applications, IVR and chatbots are all powered by our APIs and provide unified customer experience. Our team is growing, and we are looking for versatile people skilled in Java based technologies, who are driven, who want to make a difference and code with purpose. We are passionate about the Customer. We do the right thing, believe people count and go above and beyond for the people we serve. You are: An experienced backend Lead Engineer who has experience leading high-performance teams with a track record of delivering quality software with speed to market Highly skilled engineer with strong foundation of Computer Science and Software Development Life cycle concepts An individual who is collaborative and can work across the firm with Enterprise Architects, Business Product Owners, Platform, Security and Production support to enable delivery of a cohesive customer centric product You will: Lead an agile team as part of an Agile Release Train Build well-designed, well-engineered, robust, scalable software integration solutions that are Production ready Engineer application integrations using messaging solutions, events, and REST APIs Work closely with the Business Teams and Solution Architecture to ensure alignment with the Product Roadmap and design blueprint Mentor and coach developers and analysts, assign tasks, follow industry standard processes, and perform code reviews Triage end to end system integration issues across various middleware systems and infrastructure You have: Bachelor’s degree in Computer Science or related field 7+ years of Experience as J2EE Software Engineer Understanding of Agile and SAFE Methodologies Industry experience with implementing Rest APIs, Data Driven Design, Microservices Architecture, Enterprise Integration Patterns and Event Driven Architecture Experience designing user friendly APIs using Open API Swagger Specifications Experience integrating with messaging platforms such as ActiveMQ, IBM MQ Experience with Docker containers and AWS Cloud services S3, Lambda, SQS/SNS, Redis Cache, Open search. Experience using SQL and NoSQL Databases Apache Camel, Tibco Business Works, MuleSoft or similar EAI framework Experience with Rules engines such as OpenL, Drools or Blaze Experience with version control and CI/CD automation tools such as Git, Bitbucket, Jenkins and Maven Experience with API Security frameworks, token management and user access control including OAuth 2.0, JWT Experience with logging and monitoring tools such as Splunk, AppDynamics, Zenoss Location: This position can be based in any of the following locations: Chennai Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday Show more Show less

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5.0 years

0 Lacs

Pune, Maharashtra, India

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Job Description Job Purpose The Manager, Client Support acts as a leader, coach, and supervisor of a team of customer support professionals. As a leader, the Manager will collaborate, identify and own opportunities to apply efforts toward the continuous improvement of efficiency and delivery of the support experience to ICE Mortgage clients. As a coach, the Manager is responsible for driving the development of their team - as a team, and individually, to ensure effectiveness and job satisfaction. As the supervisor of their team, the Manger is accountable for ongoing performance and service delivery against the objectives and goals of the business and department. As part of their guiding philosophy, the Manager should drive competitive advantage through improving operational efficiency, empowerment of their staff, effectiveness of service delivery, and customer satisfaction and retention. Responsibilities Manage to business processes, which, when implemented, will lead to exceptional performance. Manage to a set consistent service delivery key performance indicators as required by functional role. Create a cooperative environment where full understanding of the performance and enablers of "best in class" Technical Support team are fully understood across all team members. Select and recruit team members with high potential in service delivery. Manage timely departmental workflow and productivity, as well as enhance agent experience and knowledge. Develop tactical proposals for the department to support company initiatives. Identify and implement procedures and training tools for the agents on troubleshooting, customer service skills and handling severity issues. Develop Technical Support staff through effective hiring, coaching, evaluative performance feedback and guidance. Provide leadership and training for all associates in a professional and positive manner to promote corporate goals and achieve department objectives. Administer staff effectively to balance individual, team, departmental, and organizational goals and obligations. Knowledge And Experience 5+ years minimum experience in a customer-facing technical support, or equivalent roles. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. Strong working knowledge of operational best-practices which govern delivery of technical support. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Possesses and understanding of, or can demonstrate the capacity for functional understanding of the concepts of case and problem management. Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Capable of managing and driving teams cross-functionally toward tactical goals, including the engagement in, and leadership toward Major Incident Management. Manages Complexity: Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving. Excellent analytical and problem resolution skills. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience-appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Excellent written and verbal communication Plans and Aligns: Successfully applies effort toward the planning and prioritization of work efforts necessary to support and satisfy commitments aligned with organizational goals. Objective oriented; Develops initiatives and actions to support objectives; Anticipates and adjusts; Plans for contingencies. Excellent organizational and time management skills. Drives Engagement: Actively works to motivate and create a climate of high-engagement and orientation toward achievement of objectives and goals. Empowers; Invites input; Fosters visibility and ownership. Ability to lead, train and motivate staff at all levels and cross-functionally. Action Oriented: Seeks new opportunities and challenges with urgency, energy, and enthusiasm. Can-do attitude; Steps-up to challenges; Bias for action. Ability to set goals and meet deadlines at the initiative, project and task level. Ability to delegate appropriately and monitor/measure effectiveness. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Excellent customer service and crisis management skills. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Ability to work well with all levels of management. Strategic Mindset: Possesses the ability to rationalize future possibilities and translate into actionable and breakthrough strategies. Anticipates trends; Develops future/forward-thinking scenarios. Preferred Knowledge And Experience Resilient: Capable of handling setbacks, adversity, and crises effectively and with poise. Maintains positive attitude; Handles pressure; Finds growth in adversity. Thought Leader: Recognized as an authority or expert in their field whose opinions are informed and trusted. Innovative; Inspiring; Passionate. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Strong knowledge of, recognition of importance, and willingness to drive adherence to company policies, procedures and process. Full knowledge of Client Support, Technical Support, or equivalent operational functions, procedures and quality of service measurement. Bachelor's degree in Business Administration or Computer Science preferred. Show more Show less

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5.0 - 8.0 years

0 Lacs

Chennai, Tamil Nadu, India

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Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: COBOL . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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4.0 years

0 Lacs

Gurgaon, Haryana, India

Remote

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Do you like working on identifying and preventing potential cybersecurity risks? Are you ready for the next step in your career? Join our Digital Technology Team! Our Digital Technology business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team creates business value through continuous improvement in up-time, resilience, performance, time to market, security and compliance Partner with the best As an Incident Response Analyst you will play a crucial role in safeguarding Baker Hughes information systems by analyzing a wide range of cybersecurity events. Your primary focus will be on identifying, investigating, and interpreting security incidents and trends, and making recommendations on appropriate containment and remediation steps. You will be at the forefront of detecting potential threats and vulnerabilities, providing critical insights that drive our cybersecurity defense strategies. As a Incident Response Analyst you will be Responsible for : Leading technical aspects of digital security incident detection and response, focusing on very unstructured incidents and high-risk events. Specializing in network-centric analysis (NSM), host-centric analysis (live response, digital forensics), malware analysis, and/or log-centric analysis (SIEM) Performing daily response operations with a schedule that may involve nontraditional working hours - act as escalation points for Event Triage Analysts Mentoring and train Event Analysts as required. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Fuel your passion Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 4 years of professional experience in STEM related degree, Political Science/Government/International Affairs. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Strong verbal and written communication skills Detailed understanding of APT, Cyber Crime and other associated tactics Strong track record of understanding and interest in recognized IT and OT security-related standards and technologies, demonstrated through training, job experience and/or industry Knowledge of and/or working on Baker Hughes OT products Professional experience with Cyber Security, Operations Security, Product Security, Industrial Control Systems (ICS), Information Assurance, and Information Technology Experience with host based detection and prevention suites (Microsoft Defender, OSSEC, Yara, MIR, Carbon Black, Tanium, etc.) Experience with host-centric tools for forensic collection and analysis (Microsoft Defender, Sleuth Kit, Volatility Framework, FTK, Encase, etc.) Experience with Network Forensics and/or Network Security Monitoring (NSM) tools (Snort, Bro-IDS, PCAP, tcpdump, etc.) and analysis techniques (alert, flow/session and PCAP analysis) Experience with malware and reverse engineering (Dynamic and static analysis) Strong IT infrastructure background including familiarity with the following: Networking (TCP/IP, UDP, Routing) Applications (HTTP, SMTP, DNS, FTP, SSH, etc.) Encryption (DES, AES, RSA) and hashing algorithms (MD5, SHA-1, etc.) System/Application vulnerabilities and exploitation Operating systems (Windows, *Nix, and Mac) Cloud technology (SaaS, IaaS, PaaS) and associated digital forensics and incident response techniques CISSP, CISM or related SANs certifications preferred Active US government security clearance Working knowledge of secure communication methods, including Secure Shell, S/MIME and PGP/GPG Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Occasionally working remotely from home or any other work location Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R147718 Show more Show less

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4.0 years

0 Lacs

Hyderabad, Telangana, India

Remote

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Do you like working on identifying and preventing potential cybersecurity risks? Are you ready for the next step in your career? Join our Digital Technology Team! Our Digital Technology business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team creates business value through continuous improvement in up-time, resilience, performance, time to market, security and compliance Partner with the best As an Incident Response Analyst you will play a crucial role in safeguarding Baker Hughes information systems by analyzing a wide range of cybersecurity events. Your primary focus will be on identifying, investigating, and interpreting security incidents and trends, and making recommendations on appropriate containment and remediation steps. You will be at the forefront of detecting potential threats and vulnerabilities, providing critical insights that drive our cybersecurity defense strategies. As a Incident Response Analyst you will be Responsible for : Leading technical aspects of digital security incident detection and response, focusing on very unstructured incidents and high-risk events. Specializing in network-centric analysis (NSM), host-centric analysis (live response, digital forensics), malware analysis, and/or log-centric analysis (SIEM) Performing daily response operations with a schedule that may involve nontraditional working hours - act as escalation points for Event Triage Analysts Mentoring and train Event Analysts as required. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Fuel your passion Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 4 years of professional experience in STEM related degree, Political Science/Government/International Affairs. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Strong verbal and written communication skills Detailed understanding of APT, Cyber Crime and other associated tactics Strong track record of understanding and interest in recognized IT and OT security-related standards and technologies, demonstrated through training, job experience and/or industry Knowledge of and/or working on Baker Hughes OT products Professional experience with Cyber Security, Operations Security, Product Security, Industrial Control Systems (ICS), Information Assurance, and Information Technology Experience with host based detection and prevention suites (Microsoft Defender, OSSEC, Yara, MIR, Carbon Black, Tanium, etc.) Experience with host-centric tools for forensic collection and analysis (Microsoft Defender, Sleuth Kit, Volatility Framework, FTK, Encase, etc.) Experience with Network Forensics and/or Network Security Monitoring (NSM) tools (Snort, Bro-IDS, PCAP, tcpdump, etc.) and analysis techniques (alert, flow/session and PCAP analysis) Experience with malware and reverse engineering (Dynamic and static analysis) Strong IT infrastructure background including familiarity with the following: Networking (TCP/IP, UDP, Routing) Applications (HTTP, SMTP, DNS, FTP, SSH, etc.) Encryption (DES, AES, RSA) and hashing algorithms (MD5, SHA-1, etc.) System/Application vulnerabilities and exploitation Operating systems (Windows, *Nix, and Mac) Cloud technology (SaaS, IaaS, PaaS) and associated digital forensics and incident response techniques CISSP, CISM or related SANs certifications preferred Active US government security clearance Working knowledge of secure communication methods, including Secure Shell, S/MIME and PGP/GPG Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Occasionally working remotely from home or any other work location Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R147718 Show more Show less

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5.0 - 8.0 years

0 Lacs

Hyderabad, Telangana, India

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Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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4.0 years

0 Lacs

Mumbai, Maharashtra, India

Remote

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Do you like working on identifying and preventing potential cybersecurity risks? Are you ready for the next step in your career? Join our Digital Technology Team! Our Digital Technology business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team creates business value through continuous improvement in up-time, resilience, performance, time to market, security and compliance Partner with the best As an Incident Response Analyst you will play a crucial role in safeguarding Baker Hughes information systems by analyzing a wide range of cybersecurity events. Your primary focus will be on identifying, investigating, and interpreting security incidents and trends, and making recommendations on appropriate containment and remediation steps. You will be at the forefront of detecting potential threats and vulnerabilities, providing critical insights that drive our cybersecurity defense strategies. As a Incident Response Analyst you will be Responsible for : Leading technical aspects of digital security incident detection and response, focusing on very unstructured incidents and high-risk events. Specializing in network-centric analysis (NSM), host-centric analysis (live response, digital forensics), malware analysis, and/or log-centric analysis (SIEM) Performing daily response operations with a schedule that may involve nontraditional working hours - act as escalation points for Event Triage Analysts Mentoring and train Event Analysts as required. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Fuel your passion Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 4 years of professional experience in STEM related degree, Political Science/Government/International Affairs. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Strong verbal and written communication skills Detailed understanding of APT, Cyber Crime and other associated tactics Strong track record of understanding and interest in recognized IT and OT security-related standards and technologies, demonstrated through training, job experience and/or industry Knowledge of and/or working on Baker Hughes OT products Professional experience with Cyber Security, Operations Security, Product Security, Industrial Control Systems (ICS), Information Assurance, and Information Technology Experience with host based detection and prevention suites (Microsoft Defender, OSSEC, Yara, MIR, Carbon Black, Tanium, etc.) Experience with host-centric tools for forensic collection and analysis (Microsoft Defender, Sleuth Kit, Volatility Framework, FTK, Encase, etc.) Experience with Network Forensics and/or Network Security Monitoring (NSM) tools (Snort, Bro-IDS, PCAP, tcpdump, etc.) and analysis techniques (alert, flow/session and PCAP analysis) Experience with malware and reverse engineering (Dynamic and static analysis) Strong IT infrastructure background including familiarity with the following: Networking (TCP/IP, UDP, Routing) Applications (HTTP, SMTP, DNS, FTP, SSH, etc.) Encryption (DES, AES, RSA) and hashing algorithms (MD5, SHA-1, etc.) System/Application vulnerabilities and exploitation Operating systems (Windows, *Nix, and Mac) Cloud technology (SaaS, IaaS, PaaS) and associated digital forensics and incident response techniques CISSP, CISM or related SANs certifications preferred Active US government security clearance Working knowledge of secure communication methods, including Secure Shell, S/MIME and PGP/GPG Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Occasionally working remotely from home or any other work location Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R147718 Show more Show less

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4.0 years

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Pune, Maharashtra, India

Remote

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Role Description Job Title: Level 1 Technical Support Specialist / Product Support Analyst Experience Range 2 – 4 years (for L1 Support and early Product Support roles; adjust as needed) Hiring Location: [Specify Location – e.g., Bangalore / Chennai / Remote / Onsite with Client] Role Proficiency Ensure timely delivery and support to meet client requirements as per product/project specifications. Manage team activities and readiness of the support ecosystem to ensure smooth and seamless customer experience. Outcomes Understand and analyze business/technical requirements and their impact on applications and systems. Respond to user queries via phone, email, chat, etc., resolving issues or escalating appropriately. Ensure product documentation/knowledge base is up to date. Coordinate with engineering teams for bug fixes and enhancements. Lead associate-level staff and monitor quality/timeliness of their work. Drive technical/functional issues toward closure. Plan and implement evolving support processes. Measures Of Outcomes Reduction in number of escalated tickets to Operational Team. Zero major incidents (e.g., blocker bugs, data loss) reported. Customer satisfaction and positive feedback. Compliance with process standards and timelines. Achievement of quarterly/yearly OKRs (self and team). Timely and complete delivery of requirements and traceability matrix. Support process adherence and documentation completeness. Outputs Expected Implementation & Support: Follow product standards and QA norms. Conduct peer reviews and defect logging. Participate in deployments and mock testing. Analyze and resolve defects with senior support team. Product Delivery & Management Identify system improvement opportunities from recurring issues. Recommend enhancements to development/engineering teams. Manage end-to-end production support and transitions. Capability Building Create team checklists and training content. Deliver internal training on product knowledge. Knowledge Management Maintain knowledge assets; lead knowledge transfer sessions. People Management Mentor junior team members; contribute to team growth and cohesion. Build working relationships with internal and external stakeholders. Must-Have Skills Ticket creation, triaging, and workflow management. Customer coordination & internal escalation handling. Documentation & reporting skills. Excellent communication (written & verbal) in English. Basic troubleshooting across platforms and known issue handling. Familiarity with ticketing systems (e.g., Salesforce, Zendesk, Freshdesk). Strong problem-solving and time management skills. Good-to-Have Skills Experience with DevOps, CI/CD tools, and system deployment. Knowledge of SDLC (Agile, Waterfall) and support models. Familiarity with knowledge management systems (e.g., Wikis, Portals). Working knowledge of business domain/industry-specific processes. Exposure to cloud platforms (AWS, Azure, etc.). Ability to mentor and train new team members. Skill Examples Troubleshooting software product issues collaboratively. Using knowledge bases and past case data to resolve or escalate incidents. Documenting processes, FAQs, and resolution paths for repetitive issues. Communicating technical solutions to non-technical users. Knowledge Examples Support lifecycle understanding across different implementations (e.g., upgrade, migration). Product configuration, features, and standards. Basic understanding of review processes, metrics tracking, and reporting tools. Familiarity with technical documentation and industry compliance standards. Job Summary We are seeking a detail-oriented and reliable L1 Technical Support Specialist to manage daily support operations, including triaging tickets, answering common user queries, and escalating complex issues. This is a client-facing role requiring both technical understanding and excellent communication. Key Responsibilities Triage and categorize support tickets. Provide answers to standard queries and issues. Handle basic data exports, log pulls, and user requests. Escalate unresolved cases to the appropriate internal team. Skills ticketcreation&workflowmgmt.,Customercoordination&InternalEscalation,Documentation&Reporting Show more Show less

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4.0 years

0 Lacs

Pune, Maharashtra, India

Remote

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Do you like working on identifying and preventing potential cybersecurity risks? Are you ready for the next step in your career? Join our Digital Technology Team! Our Digital Technology business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team creates business value through continuous improvement in up-time, resilience, performance, time to market, security and compliance Partner with the best As an Incident Response Analyst you will play a crucial role in safeguarding Baker Hughes information systems by analyzing a wide range of cybersecurity events. Your primary focus will be on identifying, investigating, and interpreting security incidents and trends, and making recommendations on appropriate containment and remediation steps. You will be at the forefront of detecting potential threats and vulnerabilities, providing critical insights that drive our cybersecurity defense strategies. As a Incident Response Analyst you will be Responsible for : Leading technical aspects of digital security incident detection and response, focusing on very unstructured incidents and high-risk events. Specializing in network-centric analysis (NSM), host-centric analysis (live response, digital forensics), malware analysis, and/or log-centric analysis (SIEM) Performing daily response operations with a schedule that may involve nontraditional working hours - act as escalation points for Event Triage Analysts Mentoring and train Event Analysts as required. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Fuel your passion Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 4 years of professional experience in STEM related degree, Political Science/Government/International Affairs. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Strong verbal and written communication skills Detailed understanding of APT, Cyber Crime and other associated tactics Strong track record of understanding and interest in recognized IT and OT security-related standards and technologies, demonstrated through training, job experience and/or industry Knowledge of and/or working on Baker Hughes OT products Professional experience with Cyber Security, Operations Security, Product Security, Industrial Control Systems (ICS), Information Assurance, and Information Technology Experience with host based detection and prevention suites (Microsoft Defender, OSSEC, Yara, MIR, Carbon Black, Tanium, etc.) Experience with host-centric tools for forensic collection and analysis (Microsoft Defender, Sleuth Kit, Volatility Framework, FTK, Encase, etc.) Experience with Network Forensics and/or Network Security Monitoring (NSM) tools (Snort, Bro-IDS, PCAP, tcpdump, etc.) and analysis techniques (alert, flow/session and PCAP analysis) Experience with malware and reverse engineering (Dynamic and static analysis) Strong IT infrastructure background including familiarity with the following: Networking (TCP/IP, UDP, Routing) Applications (HTTP, SMTP, DNS, FTP, SSH, etc.) Encryption (DES, AES, RSA) and hashing algorithms (MD5, SHA-1, etc.) System/Application vulnerabilities and exploitation Operating systems (Windows, *Nix, and Mac) Cloud technology (SaaS, IaaS, PaaS) and associated digital forensics and incident response techniques CISSP, CISM or related SANs certifications preferred Active US government security clearance Working knowledge of secure communication methods, including Secure Shell, S/MIME and PGP/GPG Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Occasionally working remotely from home or any other work location Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R147718 Show more Show less

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Bengaluru, Karnataka, India

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JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter, problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis. Responsibilities Manage large amounts of incoming tickets. Handle customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Triage tickets to the correct Level 2 teams. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts and file documents. Requirements: A Bachelor’s in Computer Science or relevant field. Excellent English communication skills. Solid understanding of web page construction (HTML, CSS, JavaScript). Know how to execute standard debugging for website issues. Basic understanding of frameworks such as Agile, ITIL, COBIT. Familiarity with XML and JSON is preferred. Ability to communicate with both technical and non-technical personnel in a clear and concise fashion. Strong attention to detail. Ability to accommodate flexible work schedules based on business needs to provide 24/7 support. Proficient with ticketing tools ( Zendesk, Jira, Salesforce). Moderate skills with Salesforce (ability to search records for details and occasional basic editing) Why JoVE? You will make a direct impact in accelerating science research and in improving student learning in science education. Opportunity to work with a diverse and international team. Our strong promotion from within culture draws a clear path to advance your career with us. Show more Show less

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7.0 years

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Trivandrum, Kerala, India

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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Supervising Security Analyst - Cyber Triage and Forensics Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team helps protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity The Senior Security Analyst in Cyber Defense CTF (Cyber Triage and Forensics) plays a pivotal role in enhancing EY’s security posture by vigilantly monitoring, assessing, and managing incidents effectively. In collaboration with the team and leadership, to ensure strong security oversight and contribute to joint security monitoring and incident response initiatives. Key duties include triage, detailed investigations, clear communication, and comprehensive reporting, all contributing to the integrity and resilience of the EY’s cyber defenses. Essential Functions of the Job : Perform forensic and malware analysis to detect, investigate, and resolve security incidents, including artifact classification and payload extraction Engage in proactive threat hunting and provide expert security assessments, utilizing EDR, SIEM, and other tools to understand and counteract the cybercrime landscape Communicate with IT stakeholders during incident response activities, ensuring effective containment, remediation, and accurate identification of compromise indicators Report on incident metrics, analyse findings, and develop reports to ensure comprehensive resolution and understanding of security events Act as an escalation point for incident response, shift lead, mentor junior team members, and contribute to team skill enhancement Analyse security events, provide feedback on security controls, and drive process improvements to strengthen the organization's security posture Maintain and improve security incident processes, protocols, and standard operating procedures to reflect best practices in security incident response Skills And Attributes For Success Proficient in digital forensics, including evidence management in line with best practices and using advanced tools for threat detection and incident management including advanced querying with KQL Skilled in analyzing diverse data, identifying malware, and employing reverse engineering to reveal hidden threats Proficient in conducting detailed forensic investigations across various operating systems, with a keen eye for obfuscation and the ability to clearly communicate findings In-depth understanding of Active Directory security, with strong scripting abilities to automate response measures and improve operational effectiveness To qualify for the role, you must have Undergraduate or Postgraduate Degree in Computer Science, Engineering, or a related field (MCA/MTech/BTech/BCA/BSc CS or BSc IT) At least 7 years of overall experience with a minimum of 5 years specialized in incident response, computer forensics, and malware reverse engineering Proficiency in operating within a Security Monitoring/Security Operations Center (SOC) environment, including experience with CSIRT and CERT operations Demonstrated experience in investigating security events, threats, and vulnerabilities Strong understanding of electronic investigation and forensic methodologies, including log correlation, electronic data handling, investigative processes, and malware analysis In-depth knowledge of Windows and Unix/Linux operating systems, and experience with EDR solutions for threat detection and response Ideally, you’ll also Possession of or willingness to obtain professional certifications like GREM, GCFE, GCFA, or GCIH Experience with security incident response in cloud environments, including Azure. Knowledge of legal considerations in electronic discovery and analysis Proficiency in scripting or programming (e.g., Shell scripting, PowerShell, C, C#, Python) Solid understanding of security best practices for network architecture and server configuration What We Look For Demonstrates integrity in a professional environment Strong ethical behavior Ability to work independently Possesses a global mindset for working with diverse cultures and backgrounds Knowledgeable in industry-standard security incident response processes, procedures, and lifecycle Positive attitude and Excellent teaming skills Excellent social, communication, and writing skills Good presentation skills Excellent investigative, analytical, and problem-solving skills Supervising Responsibilities: Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues Provide mentoring and training to other team members as required, supporting their development and ensuring consistent team performance Other Requirements: Should be willing to work in shifts What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

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3.0 - 5.0 years

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Hyderabad, Telangana, India

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About Us Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page. Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here. Overview We’re looking for a savvy developer to join our passionate engineering team as a Software Engineer and help us scale and grow our cloud-based systems and technologies with a keen eye towards software quality and operational excellence. As a tech “unicorn”, this is an amazing opportunity for the right person to play a major role in helping design and build essential core infrastructure of this pre-IPO software company, as we broaden our lead in the sales enablement space! You will work closely with our product leads, engineering leads, and the other members of the team to continue the extraction of business-critical components/logic out of a monolith into a extensible and thoughtfully orchestrated microservice-based design and data model that sets Seismic up for the next ten years Who You Are Seen as a major contributor in the team problem-solving-process – you aren’t afraid to share your opinions in a low-ego manner or roll up your sleeves and write critical path code, take on the refactoring of a significant piece of code. Deep experience across multiple software projects, driving the end-to-end software development lifecycle of an architecturally complex system or product. Ability to think tactically as well as strategically, respecting what came before you and always thinking longer-term. Highly focused on operational excellence and software quality, with experience in CI/CD and best operational practices. Your technical skills are sought after as you develop in a pragmatic and efficient manner. You enjoy solving challenging problems, all while having a blast with equally passionate and talented team members. What You’ll Be Doing Migrate important business functionality to a more robust design and ensure seamless integration to the rest of the Seismic platform. Be a major player on a new engineering team, while driving technical and architectural decisions and collaborating across multiple remote teams. Collaborate with technical product owners, architects, and other software engineers to rapidly build, test, and deploy code in the creation of a redesigned set of foundational core models and well-orchestrated services – allowing new features to be brought to the Seismic platform faster, without compromising robustness, quality or maintainability Explore new technologies and industry trends and bring your findings to life in our products. Participate in and contribute towards code reviews, monitoring and alerting, automated testing, bug/issue triage, and documentation. Contribute to troubleshooting and continuous quality improvements. What You Bring To The Team BS or MS in Computer Science, a related technical field, or equivalent practical experience. 3-5 years Strong experience with Node.js and TypeScript for back-end service development is required. Familiarity with .NET Core and C# is a plus. Familiar with microservice-based APIs (REST, GraphQL) and data structures and management (SQL, Kafka, JSON, NoSQL, S3/Azure blob storage). Experience with modern CI/CD pipelines and tooling (e.g., Jenkins, CircleCI, GitHub Actions, Terraform) is a big plus. Experience with HTML/CSS/JS and modern SPA frameworks (React, Vue.js, etc.) is a plus. Experience with SCRUM and the Agile development process. Comfortable working in cloud-based environments (Azure, AWS, Google Cloud, etc.) What We Have For You At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here. Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement , backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft. Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Show more Show less

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1.0 - 3.0 years

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Hyderabad, Telangana, India

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We are expanding of our Quality team as we continue to grow our enterprise customer base. This role is crucial in testing high-quality software by ensuring that applications function as intended and meet user requirements. The position involves utilizing a combination of manual and automated testing techniques to identify and resolve issues, ultimately contributing to the success of our enterprise solutions. We are seeking candidates with 1 to 3 years of relevant experience and skills. Key Responsibilities: Test Strategy & Planning: Design and implement test strategies to ensure application quality across multiple environments and platforms. Automation Testing: Develop, execute, and maintain automated test suites using Cypress, Selenium, Playwright, or other modern test automation frameworks. Manual Testing: Conduct exploratory and functional manual testing to validate application performance and user experience. Regression Testing: Establish automated regression test suites to catch defects early in the development cycle. Defect Reporting & Triage: Identify, document, and prioritize bugs/issues in JIRA or similar defect-tracking tools; collaborate with developers for resolution. CI/CD Integration: Develop test scripts that seamlessly integrate into CI/CD pipelines (e.g., GitHub Actions, Jenkins, GitLab CI, CircleCI) for continuous testing. Performance & Load Testing: Execute and analyze performance, scalability, and load testing to identify bottlenecks and ensure application reliability under heavy user loads. API Testing: Validate RESTful and GraphQL APIs using tools like Postman, RestAssured, or similar frameworks. Cross-Browser & Cross-Device Testing: Ensure web applications function properly across multiple browsers (Chrome, Firefox, Edge, Safari) and devices using tools like BrowserStack or Sauce Labs. Collaboration & Communication: Work closely with developers, product managers, and customer support teams to understand business requirements and user expectations. Test Data Management: Create and manage test data to support automated and manual test execution. Documentation: Maintain comprehensive test plans, test scripts, and test execution reports for internal teams and stakeholders. Skills: 1-3 years of experience in QA Automation. Strong understanding of manual and automated testing principles , including functional, regression, and exploratory testing. Experience with Selenium, Cypress, Playwright, or similar automation frameworks for UI and functional testing. Knowledge of CI/CD pipelines and integrating automated tests into the software development lifecycle. Ability to perform cross-browser and cross-platform testing to ensure compatibility. Hands-on experience in API testing using tools like Postman, RestAssured, or similar frameworks . Experience working with SaaS platforms and cloud-based applications. Familiarity with performance testing concepts and tools like JMeter or k6. Who We Are: Since its inception in 2010, Bectran has pioneered cost-effective credit management and accounts receivable automation solutions for all sizes of organizations. Bectran’s SaaS solutions — credit, collections and accounts receivable — provide seamless user experiences across various industries and empower users with robust credit evaluation services, providing more oversight, control and efficiency to companies of all sizes. Our dedication to improving the efficiency of the order-to-cash cycle has helped companies cut down the time to process and approve credit by over 90% while significantly lowering the risk of default. We are committed to helping businesses make the transition to powerful SaaS technology solutions that save you time and money. If you're looking for an exciting place to work and a chance to develop your skills as a professional, apply today! Show more Show less

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Kochi, Kerala, India

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Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role And Responsibilities Senior SOC Analyst must have skills in email security, system event, network event, log analysis. Knowledge of common IT and security technology concepts with emphasis on TCP/IP network security, operating system security, modern attack and exploitation techniques is important. Experience conducting event analysis in AWS and Azure environments. Characterize and analyse alerts to understand potential and active threats. Perform event correlation using information gathered from a variety of sources within the enterprise to gain situational awareness and determine the nature and characteristics of events that could be an observed attack Preferred Education Master's Degree Required Technical And Professional Expertise Document and escalate events/incidents that may cause adverse impact to the environment. Provide daily summary reports of events and activity relevant to cyber operations. Perform Cyber Operations trend analysis and reporting. Perform high-quality triage and thorough analysis for all alerts. Demonstrate effective communication skills both written and verbal. Actively engage in team chats, calls, and face to face settings. Constantly contribute to SOC runbooks/playbooks Recommend improvements to automations, alert fidelity, and security controls. Preferred Experience: Experience / Knowledge in CyberArk, Azure SSO. Knowledge of enterprise web technologies, security, and cutting-edge infrastructures Preferred Technical And Professional Experience Senior SOC Analyst works within the 24/7 Cyber Fusion Center (CFC). The role is responsible for monitoring, triaging, analyzing and escalating incidents and events in the technology environment. This Senior SOC Analyst will evaluate data collected from a variety of cyber operations tools (e.g., SIEM, IDS/IPS, Firewalls, network traffic logs, cloud platforms, and SOAR solutions to analyze events that occur within the environments for the purposes of detecting and mitigating threats in both structured and unstructured situations. Individuals in this role are proactive and well-versed in log, identity, cloud, network, and root cause analysis Show more Show less

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3.0 years

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Hyderabad, Telangana, India

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Minimum qualifications: Bachelor's degree in Computer Science, a related field, or equivalent practical experience. 3 years of experience within the security space including, security engineering, security analytics, risk quantification/measurement, or technical risk management. Experience in developing and contributing to the implementation of scaled global security risk programs and solutions. Experience landing security outcomes that focus on the end-user in the Identity and Access Management (IAM), platform security, and incident response domains. Experience with AI/ML and data analysis softwares like SQL, R, Python, Go. Preferred qualifications: Experience converting concepts into robust technology for security applications. Experience in partnership with technical and non-technical executive cross-functional stakeholders, and influence successfully across levels and organizational boundaries. Experience with converting data science principles into simple, consumable, outputs that alleviate the need to understand technical concepts for broad audiences. Understanding of the current and evolving landscape of security and insider risk for technology companies. About the job We're building out the fundamental infrastructure to measure and gain observability of risk and security surfaces in gTech, and to do that we need to ensure we’re building analytics, reporting, and control enforcement infrastructure. This role will be in the development of data and access infrastructure that contributes to the fundamentals of securing and improving observability for a large insider population and the associated threats. In addition, this role will drive the adoption of the infrastructure and controls developed within gTech’s operations. You will actively build and deploy these technical applications along with your peers, including external engineering teams, product teams, and non-technical stakeholders to assure a security posture that scales and improves business operations. Responsibilities Design, develop, and deploy technical solutions to improve the security posture of a large-scale user base. Automate pre-existing manual processes through technology to scale output and multiply effectiveness for the technical scope of large security programs and initiatives. Apply principles of secure access management practices, with insider risk and the associated threats, to access management systems and processes. Perform triage of security event tickets, contributing to an existing incident response framework, with identifying anomalous behavior. Translate sophisticated technical concepts into consumable data outputs that allow for interoperability of technical work and business operations. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

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5.0 years

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Mysore, Karnataka, India

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Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology Your Role And Responsibilities As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking, or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Infrastructure Specialist, you will be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products. In Your Role You May Be Responsible For Define, analyse, and review technical architecture on required platform and coming up with architecture options and recommendations Define, detail, and scope the technical requirements into solutions Work across key activities in configuration, systems management tools and backup and recovery Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance Your Primary Responsibilities Include Good demonstration of IBM MQ conceptual understanding, administration, managing MQ environment, troubleshooting, configuration etc The administrator will be responsible for collaborating with members of our Technical Delivery Teams and Architecture teams to support and improve the delivery of managed services Ability to diagnose defects/issues, and demonstrates triage and problem-solving capability to develop and deliver quality solutions Experience in debugging shell scripts and Python programming Ability to analyse and evaluate designs and understand process flow The Administrator Will Be Responsible For The build, deployment, support, and performance of systems Maintaining compliance to avoid data loss and unauthorized access Preferred Education Master's Degree Required Technical And Professional Expertise Minimum 5years hands on experience in implementing and administering AWS Ability to work both analytically using data and systems with a logical sequence to complex tasks Strong knowledge on server migration from legacy to Cloud AWS Familiarity with various cloud service providers such as AWS, Azure, IBM, Google, Alibaba, Oracle and with cloud computing concepts Experience provisioning, operating, and maintaining systems running on AWS Preferred Technical And Professional Experience Working experience in Cloud (GCP, AWS) Knowledge in CI/CD and pipeline automation tools Knowledge in Containerization / Kubernetes / OpenShift Show more Show less

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5.0 years

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Mysore, Karnataka, India

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Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology Your Role And Responsibilities As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking, or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Infrastructure Specialist, you will be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products. In Your Role You May Be Responsible For Define, analyse, and review technical architecture on required platform and coming up with architecture options and recommendations Define, detail, and scope the technical requirements into solutions Work across key activities in configuration, systems management tools and backup and recovery Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance Your Primary Responsibilities Include Good demonstration of IBM MQ conceptual understanding, administration, managing MQ environment, troubleshooting, configuration etc The administrator will be responsible for collaborating with members of our Technical Delivery Teams and Architecture teams to support and improve the delivery of managed services Ability to diagnose defects/issues, and demonstrates triage and problem-solving capability to develop and deliver quality solutions Experience in debugging shell scripts and Python programming Ability to analyse and evaluate designs and understand process flow The Administrator Will Be Responsible For The build, deployment, support, and performance of systems Maintaining compliance to avoid data loss and unauthorized access Preferred Education Master's Degree Required Technical And Professional Expertise Minimum 5years hands on experience in implementing and administering AWS Ability to work both analytically using data and systems with a logical sequence to complex tasks Strong knowledge on server migration from legacy to Cloud AWS Familiarity with various cloud service providers such as AWS, Azure, IBM, Google, Alibaba, Oracle and with cloud computing concepts Experience provisioning, operating, and maintaining systems running on AWS Preferred Technical And Professional Experience SSL Administration like certificate renewal and monitoring Experience in queue manager configuration and load balancing, security management (OAM), performance and tuning Experience with MQ in AIX, Red Hat Linux (RHEL) and Windows servers Experience in Managed File Transfers (MFT) Configuration, deployments, and vulnerability remediation in multi-tier environments with firewalls, load balancers, and high availability solutions Show more Show less

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4.0 years

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Chennai, Tamil Nadu, India

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Tata Consultancy Services is conducting walk-in interview for Performance Testers !!! Walk in at TCS SNR-Kumaran Nagar, 415/21-24, TNHB Main Rd, Chennai, Tamil Nadu 600119 on 7-Jun-25, Saturday !! Role***Performance Tester Exp***4-8 years Location***Chennai Apache JMeter is a mandatory skill 7-10 Years of experience in Performance testing 5+ years of experience in using Apache JMeter performance testing tool. Strong ability to design and develop performance test scripts, using JMeter (mandatory), LoadRunner (mandatory)and other tools. Hands on experience in script migration from LRE to JMeter Handson experience in developing framework and integrating Jmeter with other open source tools to simulate the load from the web tier and capture the E2E page response time and other performance metrics. Design, develop, and execute various kinds of performance tests for diverse applications and systems. In-depth knowledge in using the performance monitoring tools like Splunk, Newrelic, Perfmon, AppDynamics, etc, with the ability to analyse, interpret test results and identify bottlenecks. Excellent analytical skills and experience in troubleshooting performance issues across tiers (e.g., application, database, network). Strong communication skills, with the ability to document & present the test results / findings to technical and non-technical stakeholders. Should have academic qualifications in Information Technology, Computer Science, or related fields, with strong coding skills in any of the programming language (Java, groovy, C, C++, Python , etc.) Expert in testing following performance testing protocols using JMeter or JMeter integration with other open source testing tools: Siebel-Web, Oracle NCA, Web (HTTP/HTTPS), Webservices, Truclient, JMS Queue, Citrix, M2M, Different types of Network Traffic generation, Batch Jobs, and Database Query Execution Expert in Unix commands, Shell scripting, and SQL Experience in Telecom domain. Experience in performance testing Oracle Products - Siebel CRM, Fusion, ERP, and BRM Developing reusable assets and value add for the performance testing team Good to have Skills Experience in High Availability and Disaster Recovery Testing Experience in any one of the automation tools like Selenium java /Python, UFT, etc Experience in any of the CI/CD tools like Jenkins, CircleCI, etc Experience in version control tools like Git, etc Experience in other open-source performance testing tools Role & Responsibilities Would be responsible for the creation and maintenance of performance test plans. Understand the system architecture from a performance testing perspective. Provide Performance Testing expertise to the various projects. Review and prioritize all problems found during testing and relay them to Developers promptly. Will be responsible for the execution of performance test scripts. Ability to perform analysis of testing results and triage issues found. Develop the performance test artifacts. Interested and eligible candidates can apply !!! Show more Show less

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0.0 years

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Mumbai, Maharashtra, India

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Job Description 0-2 years of experience in software/solution delivery. Strong verbal communication and confidence in customer facing environments. Strong analytical and problem-solving skills. Detail-oriented, excellent organizational and time management skills. A proven track record for meeting and exceeding performance objectives. Ability to work independently and learn new technologies quickly as part of a team, virtually and with international teams. Experience in scripting languages such as MS PowerShell, VBScript, Batch, etc. Understanding of methodologies and programming concepts, understanding of database constructs, Workflow, and Decision Engines. Possesses the knowledge and ability to apply effective analytical techniques and tools. Uses logic and intuition to make inferences about the meaning of data and arrive at conclusions, applying flow charts, diagrams and other tools as necessary. Knowledge and ability to plan and execute software platform changes with minimal disruption to clients / ongoing activity. Analyses, assesses and communicates software implementation options according to various IT environments. Designs and executes plans for software installations. Knowledge of technical troubleshooting approaches, tools and techniques and the ability to anticipate, recognize and resolve technical (hardware, software, application or operational) problems. Handles calls and inquiries related to product features, applications and compatibility standards. Analyses code, logs and current systems as part of routine and/or advanced troubleshooting. Works with application diagnostic guides, tools and utilities. Records and reports technical problems, detailing solution steps, processes and outcomes. Responsibilities Create full software stack installation deployment images. Create software maintenance updates. Adhere to defined processes and best practices including secure software delivery. Work with internal and external team members to gather requirements and improvements. Review requirements and dependencies of base product installation. Consult with team leads, technical leads and project team members on challenges or issues that come up as needed. Triage reported defects in installation packages and drive towards resolution or remediation. Work closely with quality assurance team in defining test cases and supporting their test executions. Author documentation and maintain Confluence space. Accurately enter time in project time tracking system. Notifies project lead of variances from plans and identifies changes in scope or work. Builds working relationships with cross-functional engineers and teams, striving to learn and gain broader technical understanding. Continue to develop skillset with internal products and solution as well as external software technologies. Qualifications Bachelor’s degree in Computer Engineering or a Master’s degree in relevant field. 0-2 years of experience in software/solution delivery. Good business English skills (Written and spoken). Strong verbal communication and confidence in customer facing environments. About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Show more Show less

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5.0 years

0 Lacs

Pune, Maharashtra, India

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Nice to meet you! At SAS, where you start doesn’t have to be where you end ; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey. About The Job As a Software Development Engineer in Test in the analytics platform team at SAS, you will c ontribute to cutting-edge analytics technology used by organizations worldwide. You will also have the opportunity to enhance your skills in both development and testing within a complex software ecosystem. You will work with an international team, bringing diverse perspectives to solve challenging problems. If you're excited about ensuring the quality of advanced analytics solutions and want to play a key role in shaping the future of data analysis, this role might be for you! As a Software Development Engineer In Test, You Will Develop and implement comprehensive testing strategies for our next-generation analytic engine Focus on functionality, security, and performance testing to ensure robust and reliable software delivery Collaborate with a global team of developers and testers to maintain and improve our enterprise-class software Design and develop high quality, test suites to provide and ensure scalable software solutions within established timelines while adhering to R&D best practices and processes. Participate in scoping, planning, and tracking work on complex software development and test projects in a continuous delivery environment. Provide automation for all major functionality areas. Work with Customer Support to debug and triage issues. Actively participate in design, code, and documentation reviews. Maintain accountability for the entire life cycle of the product code including providing technical support for both internal and external consumers. Role Competencies Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Collaborating: Working cooperatively with others to help a team or work group achieve its goals. Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences. Technology Savvy: Leveraging one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities. Required Qualifications Bachelor’s degree in Computer Science, Engineering, Statistics, Math, or a related discipline. 5 +years of experience writing software applications or testing software in C/Python. Strong computer programming skills with excellent analytical and problem-solving skills Experience with CI/CD pipeline and associated tools like Git, Gerrit, Jenkins, GitHub, etc. Portable coding/testing for multiple hosts like Windows and Unix Ability to understand complex logic / design between clients / servers. Can assimilate technical material and handle deadlines in a multiple task environment. Experience with SAS programming. Experience with cloud technologies and providers - Kubernetes, Azure, AWS, GCP, OpenShift. Preferred Qualifications Software development experience in any of the following: Golang, Java, Python, Rust or Shell Scripts Experience programming in a threaded kernel environment (TK/MVA – Multi Vendor Architecture) Experience with SAS programming. Familiarity with cyber security in cloud computing/Kubernetes. Some knowledge about programming for sockets, ciphers, authentication methods. Familiarity with Linux. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here. Show more Show less

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5.0 - 10.0 years

0 Lacs

Andhra Pradesh, India

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A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI. As part of the Microsoft ERP team you'll help our clients transform their Finance, Operations and Supply Chain technology landscape. You will also help deploy and optimize the use of Microsoft Business Applications Suite across several industries, to provide enterprises with deep domain knowledge and purpose built back/mid office applications designed to meet the unique needs of the business. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. Responsibilities As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. Microsoft D365 F&O Data Migration Consultant Job Description Experience Level : B/w 5 - 10 years Edu - CA/MBA/Mcom/Bcom Minimum Degree Preferred: Preferably a Postgraduate / Graduate with relevant MS Dynamics 365 F&O work experience. Job Description & Summary A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and delivery capability in support for client engagements. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Senior Associa, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self-awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. Job Profile We're looking for a Microsoft D365 F&O Data Migration Consultant with experience in data migration and improving migration Script in Microsoft Dynamics 365 F&O. Key Skills Required Must have: In-depth knowledge of Microsoft D365 FO Data Models Proven experience on D365 FO Data Migration modules such as GL, AP, AR, Production Proficiency in D365 FO data management, including data import, export and manipulation. Experience developing procedures and scripts for data migration Experience working with data, including analysis & cleansing. Hands-on Dynamics 365 data migration experience. Hands-on experience with SQL Server and writing queries for data analysis, cleansing and extraction. Working knowledge of Master Data concepts and implementation. Excellent problem-solving and documentation skills. Excellent organizational and communication skills both written and verbal. Excellent attention to detail. Nice To Have Develop, implement, and optimize stored procedures and functions using T-SQL Knowledge and experience mapping source to target data including complex transformations within SSIS or via coded extensions. Experience working within Finance / SCM areas. What You Will Do Gather business requirements for data migration needs. Involvement in preparation of data migration plans including as necessary migration risks, milestones, and validation signoffs. Perform source system data analysis to manage source-to-target data mapping. Perform data migration audit, reconciliation, and exception reporting. Working with the businesses and project team to ensure that data is at a suitable standard for migration. Taking responsibility for agreed data sets, including extraction, transformation and loading into target systems. Triage, problem-solving and communication with key stakeholders in the migration process. Support testing activities in relation to the validation of migration processes and data. Devise data migration strategy for simultaneous multiple separate legal entity migration Execute multiple data migrations, including extraction, mapping, filter, validation, and testing. Execute data imports, exports, and cleansing activities. Show more Show less

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12.0 years

0 Lacs

Pune, Maharashtra, India

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Job Description We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About The Enterprise Support & Reliability Engineering (ESRE) Team You will be part of the Enterprise Support and Reliability Engineering – Supplychain Support group, supporting our mission of providing frictionless, always-on Supplychain services to the customers, as well as supporting custom business workflow tooling. We monitor the productions Supplychain services, detect issues early, and resolve operational and functional issues As the Director of SRE, you will play a pivotal role in fostering a culture of continuous improvement while ensuring the robust performance of our systems in a highly transactional, global eCommerce environment. The role requires deep technical expertise in eCommerce platforms, order management systems (specifically IBM Sterling), and supply chain operations. Responsibilities Lead and Manage a cross skilled team of site reliability engineers responsible for supporting,m maintaining and scaling our eCommerce platforms and IBM Sterling Order Management System (OMS): Custom eCommerce platform, IBM Sterling Order Management & custom-built micro-services including inventory promising for direct to customer and stores, inventory sourcing, transactional visibility, Payment processing, order management and maintenance, Custom Drop Ship UI, Care Center UI, Returns UI and MDM. Provide technical and functional leadership with deep knowledge in the above areas and contribute as Supply Chain SME in the product design, solution design, deployment, business reviews, 3rd party vendor tools assessments discussions. Think strategically to evaluate the current state and create and execute a road map to build operational efficiencies, supportability of the new features and ensure high stability. A highly accountable with a hands-on approach to coach and lead teams to fix issues actively and continuously identify patterns for a larger problem solve to avoid repeat issues. Manage leadership communication and ensure the priority issues are closed end to end even if requires cutting across the teams. Work closely with Engineering, DevOps, Product, and Business teams to enhance system performance, optimize workflows, and improve product uptime. Develop and enforce disaster recovery and business continuity strategies to minimize service interruptions. Build urgency and accountability about customer problems and solve them quickly to minimize business loss. Apply technology and automation to improve monitoring, alerting and issue resolution. Build strong teams to have well-defined procedures, run books for triage and resolution. Build clearly defined and communicated SLA, issue categories, a point of contact, triage & decision trees and hold teams accountable for it. Develop and maintain a strong and real-time feedback loop with the development, product and business teams to alert and implement on issues that could be avoided through better design, coding or monitoring. Drive production stability and reliability efforts throughout the year to prepare for peak volume days and key events. Plan, organize, and manage assignments and operations by prioritizing and directing the activities of the team. Direct cross-functional teams using interactive and motivational leadership; acknowledged for hiring, mentoring, performance appraisals & career development of the team. Mentor and guide senior engineers and managers, fostering a culture of growth, collaboration, and accountability. Define team structure and recruitment strategies to build a strong, diverse team. Highly attentive and responsive to communication. Operate a computer and communicate via telephone Criteria An ideal candidate should have technology delivery and production support expertise for large scale Omni-channel operations teams 12+ years of total technology hands-on experience with focus on design, development, testing and support activities Proven track record of managing and scaling high-performing SRE or Operations teams, ideally in eCommerce, supply chain, or enterprise-scale environments. 5+ years as a manager level experience in similar function Experience to build, evolve and coach teams on technology and process improvements. Strong expertise in eCommerce platforms, IBM Sterling Order Management System (OMS), and integrated supply chain applications.A Bachelor's or master's degree in computer science or related field. Hands-on experience with monitoring, logging, and observability tools (e.g., Prometheus, Grafana, ELK stack, Splunk, Datadog, New Relic). Experience with incident management tools (e.g., PagerDuty, Opsgenie) and root cause analysis processes. Strong understanding of supply chain processes, order management, and logistics, with experience optimizing eCommerce and OMS solutions in high-volume environments. Knowledge of transaction systems, inventory management, and order fulfillment processes. Ability to focus on right priorities and drive teams towards achieving them Curiosity to learn quickly and implement it to the function A leader with a growth mindset, continuously evolving practices, and improving team performance. Ability to work in a fast-paced, dynamic environment with shifting priorities. Passionate about creating a customer-first experience while ensuring high reliability and uptime. Ability to perform work onsite in the Pune office full-time pending state, local, and Company return-to-work guidance during and after the COVID-19 pandemic. We believe in People First We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first. Your Journey in Continued Learning In-person and online learning opportunities through WSI University Cross-brand and cross-function career opportunities Resources for self-development Advisor (Mentor) program Career development workshops and learning programs Speaker series About Us Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide. Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market Show more Show less

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0 years

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Pune, Maharashtra, India

Remote

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Entity: Finance Job Family Group: Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to tackle some of the big, sophisticated challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are owning the way in making energy cleaner and better – and how you can play your part in our outstanding team? Join our Finance Team and advance your career. The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Customer Facing (CF) CSRs are required to have a broad understanding of all CS processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enquiries for Key Customers. Key Accountabilities- Functional Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable SLA and the customer service functions core values. Leverage deep understanding of specific key account customers, processes / systems and act as point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Get along with customers in a professional, friendly and efficient manner and bring up concerns about meeting service levels or deadlines. Proactively resolve Key Account customer issues (working with other teams as appropriate): Take ownership and resolve brought up telephone and written customer issues. Advance activities that are not actioned by assignees. Provide customer service via the internet, phone, chat and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Monitor supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and supervise progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.partner concern Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Service Management & Continuous Improvement Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. Make recommendations on existing knowledge base documents and identify knowledge gaps. Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service. Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided. Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution. Education, Experience & Skills- Educated to A Level standard or equivalent Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred, ideally taking care of Key Account Customers Must demonstrate a strong understanding of customers’ needs / behaviours Excellent written/oral communication skills and ability to build effective working relationships Strong time management and organisation skills Strong problem solving skills Highly motivated Experience using SAP and/or Siebel and MS Office application Key competencies Inbound Document Management - 3 Sales Order Management - 3 Sales & Marketing Operations - 2 Data Management & Control - 2 Customer Inquiries & Dispute Resolution - 3 Customer Service Delivery Excellence - 3 Business & 3rd Party Systems Knowledge – 2 Process & Quality Improvement - 2 Influencing Ability & Negotiation - 1 Data Gathering & Analysis - 2 Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Show more Show less

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2.0 years

0 Lacs

Gurugram, Haryana, India

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Description Are you passionate about quality and looking for an opportunity to solve & debug complex technical problems and test innovative solutions in a fast paced environment working with smart, passionate team members, this might be the role for you. Who are we? Amazon’s transportation systems get millions of packages to customers worldwide faster and cheaper, while providing world class customer experience – from checkout to shipment tracking to delivery. Amazon businesses continue to experience a rapid expansion into new markets and geographies. Our Transportation Technology division builds the complex software solutions that work across our shippers and carriers to optimize time, cost and accuracy of getting the packages delivered. We are at the heart of Amazon's worldwide operations. Providing visibility of package, containers and network to our consumers, at any point of time, in an accurate fashion, is a technically challenging domain that we deal with. ShipTech systems form the connective tissue between shipment and carriers enabling critical transportation functions for Amazon. It enables Shippers to ship and deliver shipments to customers by the promised date and manages shipment lifecycle. We are looking for quality assurances engineers with a penchant for solving complex problems & improve testing productivity using automation & tooling. You will have the opportunity to work with a wide variety of technologies from front-end UI to back-end distributed services. You will own the quality of major deliverables end-to-end, working closely with stakeholders to execute them. If you enjoy broadening your technical skills and working in an environment that thrives on creativity, experimentation, and innovation, then this is the job for you! Quality Assurance Engineer (QAE) test code at both the service and user level, using a variety of testing techniques, both manually and with automated tools. You will work to be able to understand software internals, debug complex problems, and write automated tests in and/or using existing automated tools. QAE work with Software Development Engineers, and Technical Program Managers to understand technical implementation of features. QAE will also work with groups such as Product Management, UX Designer to understand user workflows and develop test plans & suites that approximate real-world environments and regression tests and driving the software development process towards quality focused methodologies, always seeking to avoid defects or find them earlier in the process. Key job responsibilities Own writing and maintaining test strategy/plans, test cases and execute the same to assure quality of ShipTech software releases Perform initial defect triage and root cause analysis and correctly log defects and provide relevant data to stakeholders so they can address issues. Work with Product Managers, TPMs, QAEs, SDETs, and SDEs to understand features and technical implementation. You will communicate frequently both verbally and in writing with your team and with other groups. Provide detailed status reports for stakeholders. Basic knowledge in a scripting language to debug, troubleshoot, create and maintain test automation scripts. Strong oral and written communication skills, as well as the ability to think clearly and analytically, problem solving, scope business requirements, and prioritize work on projects A day in the life A QAE I role at ShipTech QA and Amazon involves, creating test plans for manual and automation test execution, driving test execution along with peers and stakeholders (SDM, QAM, QAE, SDE, TPM, PM etc.) including but not limited to bug triaging and status reporting, writing test automation using top-notch inbuilt testing frameworks, debugging and reporting. About The Team Our ShipTech QA team plays central role in quality efforts for top strategic initiatives within the ShipTech org. Our vision is to reliably measure & assure quality of software releases at high velocity with focus on improving customer satisfaction, move quality upstream, provide reviews & audits through consultation and improve testing productivity using automation & tooling. Basic Qualifications 2+ years of quality assurance engineering experience Experience in automation testing Experience in manual testing Experience in UI and API automation testing (Selenium/SOAPUI) Preferred Qualifications Experience in API & Mobile testing Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Haryana Job ID: A2923821 Show more Show less

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5.0 - 8.0 years

0 Lacs

Hyderabad, Telangana, India

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Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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