2707 Triage Jobs - Page 47

Role Description The role is responsible for the business and functional solution design, technical analysis of FNZ’s platform capabilities, business processes analysis and end to end testing (including supporting client UAT). They will work both independently and within a client aligned team to examine existing IT systems and business models, analyse requirements (both business and technical) and to decompose these into user stories and a supporting solution design. These activities will likely include the management of stakeholders (internal and external) to ensure that solution designs meet requirements. The Analyst Tester is also required to work closely and proactively with Analyst Developers to implement quality and future proof functionality. The Analyst Tester will need a broad knowledge of FNZ platform capabilities and a deep understanding of assigned functional areas of the FNZ platform. They will work with Solution Consultants supporting client workshops and providing input into requirements. The Analyst Tester will be involved in and demonstrate end to end ownership in all aspects of analysis/testing from the more technical testing approaches including test automation, database manipulation, xml injection testing, to test design, functional specification testing and supporting UAT. There is an expectation that the Analyst Tester will learn about our application, our business and the industry we operate in as well the range of test tools and methodologies we use to support our business. Specific Role Responsibilities Analysis Develop and maintain a deep knowledge of the platform functionality and business processes related to a functional area. Educate and prepare customers (external and internal) on core FNZ platform functionality. Working closely with our customers (on-site if required) to develop solutions and testing these solutions to meet business and technical requirements. Attend customer workshops when required and input into requirements on a consultative basis. Work closely with Solution Consultants to understand the agreed scope of a change and design solutions that meet the customers business and technical requirements within that defined scope. Understanding the features that make up the solution from the end user perspective, ensuring these are documented accurately. Author user stories that make up the assigned feature(s) using the correct business outcome driven syntax. Produce Systems artefacts as per FNZ SDLC and follow the best practices and guidelines. Work with Analyst Developers and Delivery/Project Managers to ensure business requirements are met and solutions are kept up to date. Ensure that any new business developments adhere to procedural and regulatory compliance requirements. Perform cross functional collaboration to address gaps in the business and technical solution. Identify and document any non-functional requirements related to the functionality. Provide guidance and clarity to technical resources around the business requirements and user stories. Support the management of defects and associated root cause analysis. Functionally review build artefacts for the functional area assigned. Interact with FNZ S&S and Investment Operations functions, as required, throughout the delivery lifecycle and post-implementation. Have knowledge of the regulatory environment in which the analyst operates and ensure that all solutions deliver a compliant platform. Test Design & Preparation Ensure acceptance criteria for each story is defined and covers both positive and negative testing scenarios using correct BDD syntax to feed into automation tests. Review/analyse business requirements to ensure they are quantifiable and testable. Write/Produce artefacts to support testing activities such as Test Designs, Test Matrices, Test Cases, Test Procedures, Test Scripts and Behavioural Models. Test Execution And Defect Management Perform structured and context-driven (formal /ad-hoc) system, system integration and regression testing as required. Ensure the changes developed are to an acceptable standard by reviewing solutions, conducting regular functional reviews and testing the changes end to end once the feature is available. Ensure that the user stories are delivered to the client to a high standard of quality and conduct walkthroughs of the delivered functionality with clients (as required). Author reusable tests and conducting end to end system, regression and mis-use case testing as part of the production readiness process. Assist with user acceptance testing or other client support activities if required. Use internal defect tracking and test case management system(s) to document test cases, record defects and record test case execution results. Raise, validate and re-test defects. Participate in defect triage meetings as directed. Collaboration / Communication Provide regular and timely updates to the Delivery Manager on progress to plan as well as key risk and issues. Work with the delivery teams both internally and externally (client side). Ensure that delivery issues are called out appropriately and where there are process improvements that would increase efficiency they are promoted, owned and delivered against. Collaborate with other Analyst Testers to share knowledge, best practices, useful technology, and opportunities for cross-project solutions. Maintain high standards regarding written and verbal communication to ensure that information is clearly and concisely documented and appropriately disseminated. Strive for excellency in adopting the FNZ Values and put the customer first, think big and make an impact, take personal accountability for meeting deadlines and delivering high quality work, constantly aim to maximise the value FNZ delivers to our customers. Technology Keep up to date with the latest and/or relevant technologies, tools and methods. Identify adoption of processes, technology and tools best suited to FNZ. Proactively identify technical issues (environmental, coding and testing) that may impede test progress to enable early resolution of said technical issues. Experience Required Preferred Industry Knowledge Experience in an analysis or testing environment. General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate. An understanding of the regulatory environment FNZ operate within. 3+ years of experience in technology delivery in the financial services/wealth market. Required Knowledge & Skills 1st class degree or equivalent experience Experience working within an analysis or testing role previously. Confident, and able to take initiative in a delivery-focused environment. Independent, self-directing and delivery focused working style. Superior analytical thinking and problem solving. Intermediate computer skills essential (Microsoft Office) Database and SQL knowledge essential Excellent organisational, administration and time management skills. Strong written and oral communication skills, confidence in dealing with internal and external stakeholders. Preferred Knowledge & Skills Experience with defect management tools (Jira) Experience using collaboration tools (Confluence, Teams) Experience with webservices, automation, performance and security testing tools About FNZ Culture Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork. That’s why we value the strength and diversity of thought in our global team. The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world. Customer obsessed for the long-term Think big and make an impact Act now and own it all the way Challenge, commit and win together Read more about The FNZ Way and our values: www.fnz.com/culture Opportunities Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact. Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies; Working in a flexible and agile way that meets the needs of the business and personal circumstances; Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority; We provide global career opportunities for our best employees at any of our offices in the UK, EU, US, Canada, South Africa and APAC. Commitment to Equal Opportunities At FNZ, we recognize that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future. Show more Show less

SailPoint is seeking a Technical Program Manager to oversee and enhance our training infrastructure for delivering hands-on education , which includes cloud-based pods, tenants, and virtual machines . The ideal candidate will have a strong technical background, eagerness to learn, and exceptional program management skills, with a focus on developing and maintaining our training infrastructure for on-demand and instructor-led training . T he Technical Program Manager will also learn and master our Identity Security Cloud products and use these skills to enhance the learning experience. This role will require a blend of technical expertise and strategic thinking to ensure our training infrastructure is efficient, scalable, and cost-effective. Responsibilities: Build relationships and partner with cross-organizational stakeholders, including DevOps, Engineering, Customer Support, and others . D rive the program plan across all phases of the training infrastructure program lifecycle to build profitable, learner-centric , hands-on education products. A nalyze program K PI s to track , measure , and report on program success and outcomes . Proactively monitor and optimize training infrastructure expenses and flag cost management concerns with leadership as they arise. Establish , enforce, enhance, and document policies , processes , and workflows for managing tenants and virtual machines. Continuously automate, scale and improve training infrastructure to meet the evolving needs of the organization. Lead migration of the virtual machine program to a new cloud-based platform. Own integration s of the training infrastructure with SailPoint ’s l earning m anagement s ystem and project management system . Triage and resolve Identity University student support tickets arising from tenant and virtual machine issues. Manage internal support processes and escalations with multiple teams, including DevOps, Engineering, and Customer Support. Requirements : 3+ years of experience in technical programs or related field. Good understanding of project management methodologies. Strong organizational and multitasking skills. Ability to work effectively in a team environment. Excellent communication and interpersonal skills. Experience and deep understanding of cloud computing technologies . Preferred: Bachelor's degree in computer science , e ngineering, or a related field. Experience with managing training or educational programs. Experience with Identity Management . Experience with SailPoint Identity Security Cloud or SailPoint Iden tity Now This role is based in Pune, India SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Cloud-Microsoft Azure . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Perform general application development activities, including unit testing, code deployment to development environment and technical documentation. Works on one or more projects, making contributions to unfamiliar code written by team members. Participates in estimation process, use case specifications, reviews of test plans and test cases, requirements, and project planning. Diagnose and resolve performance issues. Documents code/processes so that any other developer is able to dive in with minimal effort. Develop, and operate high scale applications from the backend to UI layer, focusing on operational excellence, security and scalability. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.). Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit engineering team employing agile software development practices. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Able to write, debug, and troubleshoot code in mainstream open source technologies. Lead effort for Sprint deliverables, and solve problems with medium complexity What Experience You Need Bachelor's degree or equivalent experience 2+ years experience working with software design and Java, Python and Javascript programming languages 2+ years experience with software build management tools like Maven or Gradle 2+ years experience with HTML, CSS and frontend/web development 2+ years experience with software testing, performance, and quality engineering techniques and strategies 2+ years experience with Cloud technology: GCP, AWS, or Azure What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI Cloud Certification Strongly Preferred We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Mainframe . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Websphere App Server . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role The Supervisor of Global Media Operations will oversee the daily Global Media operation, ensuring that proper standards and outputs are met. The Supervisor will also be responsible for establishing and implementing requirements with neighboring departments (clients, external & internal partners). Your Role Accountabilities Operation Provide technical hands-on support to ensure acquisitions complete successfully Monitor and guide successful technical quality control in the Global and Local supply chains, utilizing auto-QC and automation where possible Document and guide the unified Global QC process across all regions, reducing local differences where possible Prioritize and ensure success on departmental processes related to Global QC, and workflow triage. Partner with internal teams to document workflows and create SOPs. Perform other duties, as assigned. Leadership Supervise direct reports which will include the following: Communicating and delegating operational priorities. Actively prioritizing operational workload and staff work assignments. Coordinating and approving time off requests. Conducting staff meetings. Meeting with staff one on one regularly to discuss performance. Encouraging open feedback from direct reports to contribute to operational efficiency. Ensuring shift coverage. Training new staff. Qualifications & Experiences Fluent in English 5+ years of experience in a Media Operation quality control and/or duplication environment, or within a post-production facility. Proven supervisory experience with at least 1 year in a role overseeing teams, projects, and/or operations. Quick problem solver, team player, good time management skills Excellent oral and written communication skills Great organizational and interpersonal skills Must demonstrate knowledge of technical media concepts – video, audio, composite, component and digital. Familiarity with equipment and techniques used in Media quality control and encoding processes and evaluations. This position is considered an essential position that supports 24/7 operations. Not Required But Preferred Experience Candidate should have a technical management background and familiarity with supervising technical workers. Strong leadership and supervisory skills, comfort with teaching and instruction. Mult-lingual Experience with Non-linear editing software How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Our technology services client is seeking multiple M365 Compliance & Security Analyst to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: M365 Compliance & Security Analyst Mandatory Skills : Exchange online, Mail Flow, Mailbox, Email Authentication, Azure Security Experience : 3-5 Years Location : Hyderabad Notice Period : Immediate to 15 Days Job Description : Experience of Exchange Online Mailflow Knowledge of Exchange Online Protection Knowledge of Microsoft Defender for Office 365. Basic Knowledge for Compliance features like Auditing, Sensitivity Labels, Data Loss Prevention. Knowledge of Mailbox Archiving and Retention policies and holds. Basic Knowledge of Email authentication policies. (SPF, DKIM, DMARC) Basic Knowledge of Content search/eDiscovery search Responsibilities: Provide quick and accurate solutions to the customers’ problems. Meet all follow up commitments made with customers. Aligning with Customer’s business time, represent Microsoft and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement. Analyze problems and develop solutions to meet customer needs; may involve writing custom code Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions Write technical articles and sample programs for Microsoft's knowledge base Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues Effectively manage relationships with customers and other stakeholders while ensuring high customer satisfaction of the overall service experience Fluent in English (written and oral) is mandatory Should be comfortable working in shifts If you are interested, share the updated resume to shivani.g@s3staff.com Show more Show less

About SquareX: SquareX is a leading cybersecurity company that focuses on providing robust protection to users while ensuring their productivity remains unhampered. Our mission is to secure the internet for everyone, making our services invaluable to clients worldwide. We are seeking a Technical Product Tester to join our team to ensure the quality of our browser extensions and web applications. The successful candidate will be responsible for performing both manual and automated testing. Most of the testing will be manual, with automation used where appropriate. Responsibilities : Building SquareX’s browser extensions and web applications for various platforms with easy-to-use interface and light compute overhead. Building user and admin dashboards for various product interfaces. Apply technical knowledge and problem-solving skills to build innovative solutions for complex workflows Strive for constant improvement in terms of code quality, maintainability, performance Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency) Ensure engineering best practices, including writing comprehensive test cases are followed Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback Triage product or system issues and debug/track/resolve them by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Support engineering operations, including being on-call for production support when necessary Collaborate effectively with the team, while being a good communicator (both verbal and written) Document and share important aspects of all engineering decisions being made Qualifications: Must have strong engineering skills and foundations, including problem-solving, coding, and debugging Must have expertise in core Javascript with at least 3-5 years of experience developing with it Must be proficient in Rust, Typescript, HTML5, and CSS3 usage in building large-scale applications Must have experience in browser extension/plugin (Google Chrome, Mozilla Firefox) development Must have familiarity with browser extension security model and architecture Must have experience in creating a draggable and customizable flowchart for workflows using React Flow Must have expertise in Tailwind UI and integrating it with React Flow Must have experience in writing CI/CD pipelines for deploying web pages over AWS Cloudfront and S3 Must have worked on building customizable UI user journeys where configuration and what to show is driven by APIs Must have worked on user access management with feature-level policy in enterprise dashboards Must have worked on iframe feature policies Must have expertise in CSP (Content Security Policy) Must have worked with placeholder replacement-based templating engines and generated reports with it Must know web application security risks and vulnerabilities Should be passionate about building rich and innovative user experience Cost to Company: 25 to 50 Lakhs We thank all applicants for their interest, but only those selected for an interview will be contacted. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Description: Customer Service Representative - Real Estate Technology Solutions Position: Customer Service Representative Experience: 4+ years on client support team Location: Remote JD: Key Responsibilities Customer Support & Communications Deliver fast, friendly, and accurate responses via email, ticketing systems, and (occasionally) phone or video call. Translate customer-reported issues into structured, well-documented tickets using FacilGo’s support tools. Lead weekly client update calls and status checks with select strategic customers. Manage customer-facing support trackers with clear, timely updates on ticket progress and resolution. Technical Troubleshooting & Execution Run predefined scripts, queries, or configuration updates in internal systems to resolve known issues. Use Postman to inspect API payloads and verify system interactions (e.g., invoice/WO data exchange). Leverage FacilGo's EDW to identify issues in data, documentation, and workflows or support periodic ad hoc reporting requests from customers. Assist with triage of integration issues and collaborate on resolution pathways with QA and Integration teams. Participate in root-cause investigations and identify recurring support patterns. Documentation & Cross-Functional Work Create and maintain internal documentation and customer-facing how-to guides. Conduct occasional training sessions and webinars for clients to help them make the most of our software. Assist in QA, implementation setup, and catalog configuration as needed (under guidance). ● Gather client feedback on the platform and surface meaningful insights to the Product and Engineering teams. Required Qualifications Customer Service Skills 4+ years in a SaaS support or customer-facing role (ticket-based support experience strongly preferred). Excellent verbal and written communication—able to explain technical solutions clearly and calmly. Proficient in English Experience running client meetings, managing trackers, or acting as an external-facing point of contact. Organized and detail-oriented under pressure. Proactive, responsive, solution/customer-focused mindset with strong desire to help Strong time and task management with desire to ensure tasks are completed successfully and on time Ability to work flexible hours to meet customer needs (clients are US based), including occasional evening and weekends Technical Aptitude Proficiency in querying relational databases (e.g., SQL in BigQuery or similar environments). Experience using Postman or similar tools for API inspection. Basic familiarity with JSON, REST APIs, file formats (CSV/XML/EDI). ● Ability to follow and safely execute scripts using standard admin tools ● Fast learner when exposed to new tools, logs, and workflows. Show more Show less

Security Operations Engineering Manager Hyderabad, Telangana, India Date posted Jun 05, 2025 Job number 1826468 Work site Microsoft on-site only Travel 0-25 % Role type People Manager Profession Security Engineering Discipline Security Operations Engineering Employment type Full-Time Overview Are you passionate about tackling some of the most complex challenges in digital security today? Do you thrive in an environment that values continuous learning, where you're encouraged to unlearn outdated practices and embrace new skills every day? Are you motivated by the opportunity to influence the security posture of an entire organization daily? If so, we invite you to explore this exciting opportunity. We are looking for a skilled with a role focused on managing a team of detection and response to threats against Microsoft’s environment. This role is part of Microsoft’s CDO – Cyber Defense Operations. Responsible for the managing installation, maintenance, support and optimization of all security-related components Facilitate incident response and forensic investigations. Apply countermeasures to mitigate evolving security threats Work with other teams to ensure platform hardening, security maintenance, and vulnerability remediation procedures are followed Special Requirements Proficiency in a scripting language, preferably perl, PHP, or python a plus Must demonstrate basic knowledge of knowledge of Linux, Mac, and Strong understanding of Windows operating systems and networking protocols. About CDO - Cyber Defense Operations. An organization led by Microsoft’s Chief Information Security Officer enables Microsoft to deliver the most trusted devices and services. CDO’s vision is to ensure all information and services are protected, secured, and available for appropriate use through innovation and a robust risk framework. Qualifications Experience Over 15 years of experience in Security Operations Center (SOC) environments, including 10 years as a Security Analyst and 5 years in a leadership role managing SOC teams. Proven track record in managing security incidents, especially involving third-party vendors or supply chain ecosystems Experience working in or with a Security Operations Center (SOC), including familiarity with SIEM tools, threat intelligence platforms, and incident response framework. . Technical Skills Deep understanding of security incident lifecycle management, including detection, triage, containment, eradication, recovery, and post-incident review (PIR). Familiarity with cloud security (Azure) identity and access management, and vulnerability management. Ability to interpret and apply regulatory and compliance requirements (e.g., GDPR, ISO 27001, FedRAMP) to incident response processes Leadership & Communication Strong leadership and team-building skills, with experience managing distributed or cross-functional teams. Excellent communication skills for engaging with executives, legal, compliance, and external vendors during high-severity incidents. Experience in conducting tabletop exercises and training programs to ensure team readiness. Operational Excellence Familiarity with incident tracking systems and ability to drive continuous improvement through lessons learned Experience in developing and maintaining incident response playbooks and escalation protocol Additional Mandatory Qualifications: Over 15 years of experience in Security Operations Center (SOC) environments, including 10 years as a Security Analyst and 5 years in a leadership role managing SOC teams. In depth Azure Cloud network and security knowledge is a must. In-depth knowledge of Operating systems (Windows, Linux and MAC OS). Knowledge on Network (LAN and WAN) to understand the threat landscape. Knowledge on KQL is added advantage. Ability to use AI and ML tools to perform day to day tasks. Security certification Cysa+, CISM and Network Certification: CCNA will be added advantage. Responsibilities Incident Response Leadership Serve as the escalation point and decision-maker for all Cloud/Azure security incidents. Oversee the full incident lifecycle: detection, triage, investigation, containment, remediation, and post-incident review (PIR). Coordinate with internal stakeholders (e.g. engineering, legal, compliance, communications) and external vendors during incident handling Team Management & Development Lead, mentor, and grow a team of around 10 security engineers, ensuring coverage for 24/7 incident response rotations. Define team goals, performance metrics, and development plans aligned with organisational security objectives. Foster a culture of continuous learning, collaboration, and operational excellence. Process & Tooling Ownership Own and evolve the Cloud/Azure incident response playbook, ensuring alignment with broader security SOPs and compliance frameworks. Drive automation and tooling improvements for incident detection, triage, and reporting. Ensure all incidents are documented in accordance with internal standards and regulatory requirements. Communication & Reporting Act as the primary liaison for executive and customer-facing communications during high-severity 3P incidents Deliver regular updates to leadership on incident trends, root causes, and mitigation strategies. Lead post-incident reviews and drive systemic improvements across engineering and vendor ecosystems. Compliance & Governance Ensure incident handling aligns with internal policies and external obligations (e.g. data breach notification laws, contractual SLAs). Partner with legal and compliance teams to assess regulatory exposure and coordinate disclosures when necessary. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Configuration Specialist Position Summary The Configuration Specialist implements business rules in FireLight®, Hexure’s proprietary SaaS electronic fulfillment solution. This position applies template and custom business rules to applications for financial products to assure that users of the platform complete applications for financial products “In-Good-Order”; both from the perspective of completeness of individual forms and completeness that all necessary forms are included in an application package. This position is involved throughout the software development life cycle starting with requirements gathering and continuing all the way through to the successful implementation of each project. This position also provides basic Tier 2 production support from a Firelight configuration perspective. About US (Hexure India) Headquartered in the city of Jaipur, Rajasthan, we are a team of highly motivated and committed individuals with years of expertise, developing and delivering innovative sales automation solutions for the insurance and financial services industries. We work collectively with our US-based company to develop software solutions that are intuitive, easy to use, and compliant. Together as a team, we strive to provide our insurance carrier and distributor clients best-in-class sales solutions that transform business processes and empower sales across all insurance, retirement and investment products. We encourage creativity and innovation, champion teamwork and are committed to being the best at what we do – and always have our customers best interest in mind. Employment Benefits Package Includes: 100% employer paid medical insurance for family, 100 % employer paid accidental insurance. 100% employer paid term insurance. Pre-tax savings programs and retirement planning programs. Parking, Team Building Activities, Employee Appreciation Events. Hybrid work schedule. Twenty days annual paid time off/sick time on an accrual basis, Maternity Leave, Paternity Leave and Bereavement Leave. Casual work environment with 5-day week. Deliverables and Performance Measures: Create business rules to drive the user experience when completing the applications electronically based on those requirements. Maintain and update business rules for multiple work items in the carrier workflow including but not limited to Role Codes, Review Queue, Needs Determination, mapping documents and admin mappings. Support customer deployments. Monitor issues tracking software to address issues submitted by internal and external test teams in a timely manner. Perform end-user scenario testing and assist the team with unit and integration testing to ensure the application/product works as specified. Participate in team meetings by preparing and communicating progress on work assignments. Work cooperatively with other specialists and developers on shared projects. Participate in team meetings by preparing and communicating progress on work assignments Support the team in troubleshooting of problems and issues. Triage client support tickets requiring basic technical knowledge of the architecture of the supported system. Meet Utilization and productivity targets . Deliver code simplicity with high quality and low churn . Meet project deadlines and established KPIs. What will make you successful: 1 – 3 years’ experience in a technical field. High degree of proficiency in Web and Desktop applications, including Excel, Word, and PowerPoint. Must have demonstrated experience in XML creating, editing and troubleshooting XML documents and schemas, as well as integrating XML with various software applications. Proficient in English with good written and oral communication skills. Capable of working independently with minimal supervision or as a part of a team. Proven ability to work in a fast-paced environment and manage multiple projects and priorities. Demonstrate effective decision-making and problem-solving skills; attention to detail and accuracy is mandatory. Self-motivated, not afraid to seek out knowledge and stay abreast of new technology trends. Understand the importance of following procedures currently in place. Financial services industry experience is a plus. Core Values: Courage : At Hexure we bravely tackle challenging tasks by speaking up and taking the first step. We are looking for candidates who are not afraid to take on new tasks and ask for help when needed. Accountable: We take ownership of our impact on colleagues, customers and community. We are looking for candidates who understand the impact of their words, work, and actions, striving to ensure that goals and objectives are met with integrity, while leveraging their influence to enhance the lives of colleagues and customers. Resilient : We swiftly recover from setbacks by maintaining a solution-oriented mindset, staying focused and continuously seeking improvement. We are searching for candidates who exhibit strong resilience, showing the ability to bounce back quickly from adversity, embrace challenges with a positive attitude, and consistently drive towards overcoming obstacles. Inquisitive : At Hexure we seek innovative solutions and constantly challenge the status quo. We are seeking candidates who demonstrate natural curiosity, actively ask questions, pursue new knowledge, and eagerly explore uncharted territories to drive innovation. Nimble: We are flexible and adaptable. We are seeking candidates who can quickly adjust to changing circumstances, embrace new challenges with ease, and effectively navigate dynamic environments. Growth: At Hexure we commit to nurturing the growth and development of our employees, business and communities. We are seeking candidates who will match our enthusiasm for continued growth. Where We See This Role Going: We are committed to being a driving force in the innovation of the insurance market and that means that we help our employees stay on top of current trends and technologies, and progress within our company. This position can move into the following roles. Senior Configuration Specialist Principal Configuration Specialist Expected hours of Work: This is a full-time position with regular office hours Monday through Friday. This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Job Description Job Purpose The ICE Cybersecurity DFIR team is responsible for defending critical financial infrastructure from Global Cyber threats. We leverage an evolving arsenal of controls that require technical proficiency as well as tenacity, professionalism, and strong communication skills. Responsibilities Email Triage - Evaluating staff reported emails for malicious intent Data Loss Prevention - Reviewing Daily DLP events for evidence of internal information leaving the network Operations - Handling end user support requests. Some examples of end-user requests: unblocking websites, permitting file uploads, modifying anti-virus policies, and testing email attachments. Incident Management - Detect, document, investigate, and resolve security incidents in an efficient manner Intrusion Detection - Develop and tune anomaly detection capability to produce reliable actionable data Behavioral Analysis - Develop and implement criteria to identify anomalous user behavior leading indicating insider threat activity Desirable Knowledge And Experience University degree in Engineering, CIS, or related discipline Hands-on experience with Systems Administration Deep understanding of networking and its application Relevant Information Security experience Advancement Opportunity Seniority is determined by experience and demonstration of exceptional competencies including: Automation - Automating simple tasks using python increasing efficiency and continuity Counter Measures - Ability to design and implement preventative and corrective controls to counteract emerging threats Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting, and anomaly detection Proactive Threat Hunting - Develop and execute focused plans to discover advanced threats that evade traditional security controls Serve as a responsible Subject Matter Expert (SME) on one or more tools or technologies via learning, testing, implementing, enhancing, and educating. Show more Show less

Job Description Collaborate with suppliers to obtain their qualitative shipment plans for a minimum of first 13 weeks against Ford demand in ASCENT tool every week Receive exceptions/issues via ASCENT and triage cases in PEGA platform to concerned Ford teams for issue resolution. Responsibilities Collaborate with multiple skill teams at Ford [ Purchasing , Supplier Technical Assistance , MP&L..] that requires production mitigation actions driven by Interim Corrective Action (ICA) /Permanent Corrective Action (PCA) from concerned DRI. Represent in ASCENT forums highlighting potential part risks for production with ICA & PCA actions Analyse the quality of supplier response and supplier decommits using ASCENT. Support monthly programming process by identifying real shortfalls using ASCENT. Support ISO audits for effective controls post business process establishment. Drive continuous process improvement to enhance value for the organisation. Develop Management report on the suppliers who are defaulting 13 weeks shipment plan . Improve ASCENT Metrics [ Compliance , Accuracy , Availability ] and PEGA case disposition actions Qualifications Minimum 9 years hands-on experience in Supply Chain Strong communication skills to interact with Global cross functional team(written and oral) Strong analytical skills Good multi-tasking ability Demonstrates interpersonal skills and problem-solving skills Ability to manage pressure situations Show more Show less

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. 1 year of experience with one or more of the following: Speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML field. 1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, data processing, debugging). Experience with C++, Software Engineering, Machine Learning, or AI Platform. Preferred qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies. Experience with Generative AI or Generative AI Agent. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company. Responsibilities Write product or system development code. Collaborate with peers and stakeholders through design and code reviews to ensure best practices amongst available technologies (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Implement solutions in one or more specialized ML areas, utilize ML infrastructure, and contribute to model optimization and data processing. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. 1 year of experience building and deploying recommendation systems models (retrieval, prediction, ranking, personalization, search quality, embedding) in production. 1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging). Preferred qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Write product or system development code. Collaborate with peers and stakeholders through design and code reviews to ensure best practices amongst available technologies (e.g., style guidelines, checking code in, accuracy, testability, and efficiency,) Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Build and deploy recommendation systems models, utilize ML infrastructure, and contribute to model optimization and data processing. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Overview Leading AI-driven Global Supply Chain Solutions Software Product Company and one of the “Best Places to Work”. Seeking an astute individual who can provide an excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation−Delivers excellent customer experience by resolving customer issues mostly of high complexity. Demonstrates high technical expertise as required to support BY solution. Scope Owns customer solution. Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness. The team currently comprises of 120+ global associates across US, Mexico, India, Australia, and UK and is expected to grow rapidly. Our Current Technical Environment Software: BY Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL Cloud Architecture: MS Azure fundamental Programming language: Java, C What We Are Looking For 2-4 years of experience in Supply Chain, Saas, WMS, Cloud Tech. Be able to understand customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS Should be able to read and understand the product source code or design document as necessary Own and resolve all cases for global customers, adhering to defined SLA’s Document learnings and create knowledge articles for repeated cases Replicate and maintain customer environments Maintain knowledge of customer solution and customization Maintain sense of urgency and swiftness with all customer interactions Act as Techno-functional POC for all cases and ensure timely triage and assignment Utilize instant messenger and other tools to collaborate globally Ability to work in shifts and be flexible with the timings Meet organization and team level goals Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closureIdentify areas of improvement and scope of automation on routine tasks or activities Help in meeting team level goals and be a team player Improve Customer Satisfaction through departmental metrics Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting Identify areas of improvement and scope of automation on routine tasks or activities Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Show more Show less

Skillsets for Zend and Dojo Toolkit Maintenance: Zend Developer: PHP 5.6- 7.x, UI/UX handling (ViewModel, Templating, Helpers), Security practices ( CSRF,XSS,SQL Injection), DB interaction ( SQL, Doctrine, TableGateway), Error Handling ( PHP Logs, Exception tracing,xdebug), PHPUnit, CI/CD familiarity, Zend/ Laminas awareness Dojo Developer: JavaScript (ES5/ES6), Dojo Toolkit awareness, DOM handling, Dijit event management,Security practices ( XSS, event spoofing, secure AJAX), DevTools, Dojo error tracing, Jasmin/QUnit, Maintenance of legacy UI, QA:Understanding of both frameworks for test plan development, Test coverage for module level functions, UI test case design, pixel match, security test cases, penetration basics, Bug Triage, log inspection, Regression, smoke and functional testing, Static and Dynamic testing standards. Common skillsets: Linux, Git, Jira Show more Show less

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. We are looking for a talented and experienced Principal Software Engineer to join our dynamic team. This role will provide you with the opportunity to work on cutting-edge SaaS technologies and impactful projects that are used by enterprises and users worldwide. As a Principal Software Engineer, you will be involved in the design, development, testing, deployment, and maintenance of software solutions. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. Skills We are seeking engineers with diverse specialties and skills to join our dynamic team to innovate and solve complex challenges. Our team is looking for strong talent with expertise in the following areas: Front End UI Engineer (UI/UX design principles, responsive design, JavaScript frameworks) DevOps Engineer (CI/CD Pipelines, IAC proficiency, Containerization/Orchestration, Cloud Platforms) Back End Engineer (API Development, Database Management, Security Practices, Message Queuing) AI/ML Engineer (Machine Learning Frameworks, Data Processing, Algorithm Development, Big Data Technologies, Domain Knowledge) Responsibilities Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Design and Architecture: Participate in design reviews with peers and stakeholders Code Review: Review code developed by other developers, providing feedback adhering to industry standard best practices like coding guidelines Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Begin to take ownership of working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Basic Qualifications Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 7+ years of professional software development experience. Proficiency in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript. Experience with software development practices and design patterns. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Preferred Qualifications Experience with cloud platforms like Azure, AWS, or GCP. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Commitment to continuous learning and professional development. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com Show more Show less

We are looking for a talented and experienced Software Engineer II to join our dynamic team. This role will provide you with the opportunity to work on cutting-edge SaaS technologies and impactful projects that are used by enterprises and users worldwide. As a Software Engineer II, you will be involved in the design, development, testing, deployment, and maintenance of software solutions. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. Responsibilities Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Design and Architecture: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability. Code Review: Diligent about reviewing code developed by other developers, providing feedback and maintain a high bar of technical excellence to make sure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc. Testing: Build testable software, define tests, participate in the testing process, automate tests using , tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to maintaining the health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 2+ years of professional software development experience. Proficiency in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript. Experience with software development practices and design patterns. Strong problem-solving skills and attention to detail. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Preferred Qualifications Master’s degree in Computer Science, Engineering, or a related technical field. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Commitment to continuous learning and professional development Show more Show less

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact The Lab Endpoint Security Engineer will be responsible for designing, implementing, and maintaining security solutions to protect the confidentiality, integrity, and availability of our semiconductor lab environments. This role requires developing and implementing security policies, conducting vulnerability and risk assessments, and deploying risk reducing solutions to our labs. The ideal candidate has a strong understanding of lab workflows, embedded systems, and security practices tailored for high-value intellectual property (IP) environments. What You Can Expect Design and implement physical and logical access control systems in engineering labs Harden lab endpoints, test stations, and development tools against unauthorized access or tampering Ensure secure remote access and segmentation of lab environments from corporate IT Collaborate with IT, facilities, and engineering teams to align security with operational needs Define, deploy, and monitor lab-specific security policies (e.g., USB restrictions, debug interface controls) Conduct risk assessments and remediation for lab infrastructure, equipment, and data flows Support monitor of lab networks for abnormal activity and enforce security event response workflows Assist in compliance audits and secure handling of sensitive data (e.g., chip design files, firmware) Collaborate with the vulnerability management team to implement workflows for lab assets, including scanning, triage, patch coordination, and remediation tracking Collaborate with engineering to assess the impact of vulnerabilities on proprietary development tools or lab-built systems Fine tuning, configuration, administration, and management of the endpoint security platforms/solutions. Work with IT endpoint teams to manage Add/remove/Changes and troubleshoot issues related to endpoint security tools What We're Looking For Minimum 5+ years in security engineering, preferably in semiconductor, R&D, or high-tech manufacturing environments. 3+ years proven experience with managing endpoint protection platforms Familiarity with lab tools, embedded development, and secure firmware practices Experience with vulnerability scanning tools and secure lab configuration management Working knowledge of regulatory frameworks (e.g., ISO 27001, NIST 800-171) Experience securing remote access using VPN, ZTNA, or jump-host architectures Understanding of secure boot, code signing, and firmware integrity validation for embedded devices Ability to analyze endpoint telemetry from EDR solutions (e.g., CrowdStrike, SentinelOne) in lab environments Experience managing vulnerability lifecycle processes and risk-based remediation planning for lab endpoints and test systems Experience in scripting languages such as Python, PowerShell, Bash, Perl, Jscript, and knowledge of regular expressions. Experience with administrating a diverse set of physical and virtual platforms, including MS Windows, Linux, and macOS. Ability to maintain, test, and troubleshoot endpoint protection policies and rules. Strong analytical and problem-solving abilities, with attention to detail. Ability to prioritize, drive others to action, deliver results, mentor and develop technical skills in team. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Ability to work independently and prioritize tasks in a fast-paced, dynamic environment. Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field or equivalent experience Relevant cybersecurity certifications such as CISSP, GIAC, or equivalent Additional Compensation And Benefit Elements With competitive compensation and great benefits, you will enjoy our workstyle within an environment of shared collaboration, transparency, and inclusivity. We’re dedicated to giving our people the tools and resources they need to succeed in doing work that matters, and to grow and develop with us. For additional information on what it’s like to work at Marvell, visit our Careers page. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Show more Show less