6035 Triage Jobs - Page 47

Job Description for Automation QA Key Responsibilities ● Test web and mobile applications / services, ensuring they meet high-quality standards. ● Conduct thorough testing of e-commerce platforms in the automobile domain (e.g., carwale.com, cars24.com). ● Perform backend REST API testing, ensuring correct data in databases and debugging issues through logs, network responses, and database validations. ● Collaborate with cross-functional teams (developers, product managers, DevOps) to define and execute comprehensive test plans and strategies. ● Analyze and debug integration workflows, particularly with third-party services such as payment gateways and authentication providers. ● Ensure exceptional frontend UI/UX quality with meticulous attention to detail. ● Write, execute, and maintain detailed test cases based on user stories and business requirements. ● Conduct regression, integration, and user acceptance testing (UAT) to validate product functionality. ● Monitor and analyze test results, report defects, and collaborate with developers for resolution. ● Use tools such as Postman, browser developer tools, and bug-tracking systems like JIRA effectively. ● Coordinate testing activities across multiple releases and environments. ● Facilitate test preparation, execution, and reporting while ensuring alignment with Agile frameworks. ● Maintain and update test documentation following requirement changes. ● Participate in daily stand-ups and sprint planning discussions, contributing to feature validation and delivery goals. ● Monitor and triage issues in collaboration with cross-functional teams to resolve them efficiently. Required Skills & Qualifications ● 3-5 years of experience in automation testing with hands-on exposure on web and backend testing, preferably in the e-commerce/automobile industry. ● Strong proficiency in testing tools like Postman, browser developer tools, and bug-tracking systems. ● Solid understanding of SQL, PostgreSQL, Python or MongoDB for data verification. ● Familiarity with async communication in service (e.g., AWS SQS, Apache Kafka) and debugging issues therein. ● Excellent knowledge of the software testing lifecycle (STLC) and Agile testing methodologies. ● Experience with version control systems like Git. ● Proven ability to debug issues in API integrations, logs, and databases. ● Strong communication and documentation skills for reporting bugs and preparing detailed test reports. ● Understanding of regression testing frameworks and expertise in functional and integration testing. Additional Preferred Qualifications ● Experience with mobile testing frameworks and tools. ● Basic understanding of performance testing and debugging for optimized user experiences. ● Exposure to automation tools (not mandatory but advantageous). Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹1,100,000.00 per year Benefits: Flexible schedule Experience: QA: 3 years (Preferred) Postman: 2 years (Preferred) SQL: 2 years (Preferred) JIRA: 2 years (Preferred) Automation: 3 years (Preferred) Selenium with Java: 2 years (Preferred) Manual Testing: 3 years (Preferred) Work Location: In person

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Forgerock Access Manager . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Arctera is seeking a motivated and results-driven Manager of IT Operations to join our global team, based in the Pune office. This position plays a key role in supporting and enhancing IT services across the organization, engaging with multiple facets of a dynamic, fast-paced environment and leveraging modern technologies to meet the evolving needs of users and the business. The ideal candidate will lead IT service management, take ownership of ITSM tools (Jira Service Management), and oversee the offshore-managed Service Desk and daily IT operations at the Pune site. This role ensures the efficient performance of core systems and SaaS applications, proactively monitors operations, and resolves technical issues promptly. Additional responsibilities include vendor coordination, IT asset management, and ensuring compliance with security policies, standards, and procedures Responsibilities: User Experience and Support: Prioritize end-user experience by ensuring the highest quality of IT support and services. Continuously gather feedback from users to identify areas for improvement and implement changes to enhance their experience. Effectively triage and prioritize service desk incidents and provide regular status reporting to stakeholders and leadership. Be an escalation point of contact for 1st and 2nd level support. Ensure rapid resolution of high-priority incidents, minimizing system downtime and impact on business operations. Own global communications as incident commander for high-priority tickets and outages. Oversee IT support offshore desk side support specialists to provide exceptional support globally as well as worldwide remote office workers. Serve as the site owner for Pune Office (site operation, moves, adds, and changes). Develop and maintain knowledge center materials to support service desk staff and end-users. Operations and Performance: Provide technical leadership and expertise to ensure the smooth operation of IT systems and infrastructure at the designated site. Manage incident, problem, and change management processes to maintain application/infrastructure availability, stability, and performance. Drive process improvements to optimize efficiency, reduce incident response times, and enhance application performance. Escalation point monitoring of critical applications to ensure they meet service level agreements (SLAs) and performance targets. Produce weekly metrics reports covering key KPIs like response/resolution time SLAs, backlog reduction, monthly and annual ticket reduction targets, etc. Plan, communicate, and manage quarter-end support coverage. Oversee managed Service Desk team, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution. Manage Jira SM operational efficiency and the IT Service management process with a focus on excellent user experience. Technology and Innovation: Partner with internal service leaders of Front Office/Back Office applications and core Infrastructure teams to evaluate operational issues, provide recommendations, plan, and execute support enhancements. Identify and recommend new solutions to improve the Service Desk environment through self-service and automation, implementing shift-left opportunities for service improvement, cost optimization, and increased efficiency. Manage in-region IT purchases workflow for end-user compute and software. Qualifications: Overall 10+ years of experience and 6+ years of experience working in ServiceDesk/ IT Support Operations. Proven experience managing and working in a multi-region, multi-cultural environment. Strong understanding of IT Infrastructure and enterprise application lifecycle management and support processes. Experience in incident management, problem management, and change management frameworks (e.g., ITIL). Experience supporting and troubleshooting site-related infrastructure. BS Degree in Computer Science, Computer Engineering, or equivalent. Strong understanding of ITIL Foundations and prior administration of ITSM tools. Expertise in IT Service management tools, Jira SM preferred. Excellent technical documentation skills are a must. Strong reporting ( Power BI) , analytical, troubleshooting, and problem-solving skills. Must be a quick learner with exceptional communication skills.

Job Description We’re hiring an entry-level SOC Analyst – L1 to join our Information Security Group (ISG) at Grazitti Interactive. In this role, you’ll actively monitor security alerts, investigate incidents, and support threat prevention efforts within our Security Operations Center (SOC). If you’re passionate about cybersecurity, eager to build hands-on experience in incident handling, and want to work with modern security tools and frameworks, this opportunity is a perfect fit. Key Skills 1–2 years of experience in a SOC or similar cybersecurity role Strong knowledge of networking protocols, Linux/Windows OS, and system hardening Hands-on experience in incident response and digital forensics Familiarity with cybersecurity tools like ELK Stack, TheHive, Cortex, MISP, OpenCTI, and Jira Understanding of Active Directory architecture and attack vectors Working knowledge of OWASP Top 10 vulnerabilities and mitigation techniques Proficiency in query languages such as KQL and ESQL for log analysis Excellent written and verbal communication skills Relevant certifications such as CompTIA Security+, CEH, BTL1, OSDA (preferred) Familiarity with MITRE ATT&CK and NIST CSF (a plus) Roles and Responsibilities Continuously monitor security logs and alerts to detect potential threats Conduct triage, investigation, and documentation of incidents using forensic tools Harden Linux and Windows systems against known vulnerabilities Create and refine security use cases based on OWASP Top 10 and AD attack techniques Develop and maintain custom detection rules for enhanced SOC monitoring Optimize and manage security tools like ELK, Cortex, and MISP for effective response Collaborate with cross-functional teams to ensure compliance and integrate security best practices Simulate threat scenarios and participate in tabletop exercises Regularly communicate cybersecurity updates and incidents to internal stakeholders

Equifax is currently looking for an exceptional candidate to help with production support operations for Oracle Billing & Revenue Management platform. The candidate will be primarily responsible for production support and involved in all phases of SDLC including Detailed Design, Development, Unit/Dev Integration testing, QA support. The candidate is expected to help triage & be involved with any production issues that arise on a day-to-day basis. The candidate is expected to be hands-on in the production support area and should be able to perform with minimal supervision. Duties: Perform all production support activities, including analyzing any issue tickets, resolving issues, conducting root cause analysis as required Responsible for ensuring application systems are in compliance to security, audit policies, and procedures Be involved during the architecture phase of projects and provide technical input as required Provide support for Oracle BRM systems for various projects around the globe Provide support for detailed design (application/system/network/DB) as necessitated by the project while ensuring complete architectural compliance Provide support for ensuring proper unit testing and/or dev integration testing is carried out and is 100% automated to help with creating a continuous integration environment Set & maintain very high quality in design, code and build quality and continuously strive to improve on the standards Assist QA and Production Support in troubleshooting technical issues and develop code fixes. Prepare reports, manuals, and other documentation on the status, operation and maintenance of software Follow the SLA for issues with respect to the severity Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle. Measure and improve delivery productivity for all P1 and P2 support engineers. Participate in architecture, design, and code reviews with the software development teams. Collaborate with other support engineers to plan and organize the development of our systems. Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently. Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack. Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements. Other duties as assigned Qualifications: A Bachelor's degree in Computer Science or related discipline with a significant software development component. 5-7 years of Production Support/ Software development experience using C/C++ and/or Java. 6+ years of experience with Oracle BRM (Portal Infranet/Integrate Billing Solution) 7.x is a must. Experience with BRM PCM C/Java development and customizations. Experience configuring and using various tools like Oracle Mediation Controller and integrating with third party apps like Vertex (O Series), payment processing systems (Chase Paymentech preferred), Invoice extraction systems & Oracle EBS (R12) is required. Experience in automating the jobs is a big plus Knowledge of data model and experience working with data warehouse feeds is required Experience with Oracle RDBMS database software and Oracle Weblogic. Experience with Unix/Linux operating systems and Bash/Korn Shell Scripting. Solid communication, organizational, and project management skills are required. Experience with data migration, import, and legacy conversion is valuable. Proven debugging and problem solving skills.

Do you like working on identifying and preventing potential cybersecurity risks? Are you ready for the next step in your career? Join our Digital Technology Team! Our Digital Technology business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team creates business value through continuous improvement in up-time, resilience, performance, time to market, security and compliance Partner with the best As an Incident Response Analyst you will play a crucial role in safeguarding Baker Hughes information systems by analyzing a wide range of cybersecurity events. Your primary focus will be on identifying, investigating, and interpreting security incidents and trends, and making recommendations on appropriate containment and remediation steps. You will be at the forefront of detecting potential threats and vulnerabilities, providing critical insights that drive our cybersecurity defense strategies. As a Incident Response Analyst you will be Responsible for : Leading technical aspects of digital security incident detection and response, focusing on very unstructured incidents and high-risk events. Specializing in network-centric analysis (NSM), host-centric analysis (live response, digital forensics), malware analysis, and/or log-centric analysis (SIEM) Performing daily response operations with a schedule that may involve nontraditional working hours - act as escalation points for Event Triage Analysts Mentoring and train Event Analysts as required. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Fuel your passion Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 4 years of professional experience in STEM related degree, Political Science/Government/International Affairs. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Strong verbal and written communication skills Detailed understanding of APT, Cyber Crime and other associated tactics Strong track record of understanding and interest in recognized IT and OT security-related standards and technologies, demonstrated through training, job experience and/or industry Knowledge of and/or working on Baker Hughes OT products Professional experience with Cyber Security, Operations Security, Product Security, Industrial Control Systems (ICS), Information Assurance, and Information Technology Experience with host based detection and prevention suites (Microsoft Defender, OSSEC, Yara, MIR, Carbon Black, Tanium, etc.) Experience with host-centric tools for forensic collection and analysis (Microsoft Defender, Sleuth Kit, Volatility Framework, FTK, Encase, etc.) Experience with Network Forensics and/or Network Security Monitoring (NSM) tools (Snort, Bro-IDS, PCAP, tcpdump, etc.) and analysis techniques (alert, flow/session and PCAP analysis) Experience with malware and reverse engineering (Dynamic and static analysis) Strong IT infrastructure background including familiarity with the following: Networking (TCP/IP, UDP, Routing) Applications (HTTP, SMTP, DNS, FTP, SSH, etc.) Encryption (DES, AES, RSA) and hashing algorithms (MD5, SHA-1, etc.) System/Application vulnerabilities and exploitation Operating systems (Windows, *Nix, and Mac) Cloud technology (SaaS, IaaS, PaaS) and associated digital forensics and incident response techniques CISSP, CISM or related SANs certifications preferred Active US government security clearance Working knowledge of secure communication methods, including Secure Shell, S/MIME and PGP/GPG Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Occasionally working remotely from home or any other work location Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R147718

Job Title: QA Tester Location: Noida Experience: 3–5 Years Employment Type: Contract (6 Months) Work Mode: Onsite Industry: IT/Software Job Summary We are looking for a proactive and detail-oriented QA Tester with 3–5 years of hands-on experience in manual testing and a good understanding of testing tools and DevOps processes. The role is contract-based (6 months) and based in Noida , with the potential to contribute to automation, performance, or security testing. Responsibilities Analyze business and technical requirements to prepare detailed test cases Perform Functional , Regression , and System Integration Testing Execute manual test cases and log issues using JIRA Collaborate with developers and QA teams throughout the SDLC Support builds and deployments using Docker Use SVN for version control and documentation Participate in test planning, reviews, and defect triage meetings Ensure high-quality software delivery with proper test coverage (Optional) Contribute to automation or performance/security testing initiatives Required Skills 3–5 years of manual QA experience Proficiency in: Functional Testing Regression Testing System Integration Testing Test Case Design & Execution Tools: JIRA (Mandatory) SVN (Basic usage) Docker (Basic deployment understanding) Excellent communication and collaboration skills Preferred / Bonus Skills Exposure to automation tools like Selenium , Postman Knowledge of performance testing tools like JMeter , LoadRunner Familiarity with security testing Basic scripting in Java or Python Previous work in Agile/Scrum environments Understanding of the surveillance and security domain Education Bachelor’s degree in Computer Science , Information Technology , Engineering , or a related field Job Type: Contract Contract length: 6 months Schedule: Day Shift Location: Noida, Uttar Pradesh Expected Start Date: Immediate To apply, send your resume to: farheen@aliqan.com Job Type: Contractual / Temporary Contract length: 6 months Pay: From ₹150,000.00 per month Work Location: In person

About Us Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page. Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping organizations engage customers, enable teams, and ignite revenue growth. The Seismic Enablement CloudTM provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. More than 2,200 organizations around the globe including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here. Overview Seismic is a leader in sales enablement technology, delivering integrated solutions that connect marketing, sales, and buyers to drive meaningful engagement. We develop cutting-edge SaaS solutions, ensuring innovation, quality, and global reach to meet our customer needs. We specialize in delivering modern, scalable, and multi-cloud solutions that empower businesses to succeed in today’s digital era. Leveraging the latest advancements in technology, including Generative AI, we are committed to driving innovation and transforming the way businesses operate. As we embark on an exciting journey of growth and expansion, we are seeking a talented Information Security Analyst to join our team in Hyderabad, India. Who You Are You are a highly motivated and detail-oriented security professional with 1-2 years of experience in information security. You possess a strong understanding of security principles and are passionate about identifying and mitigating vulnerabilities. You are a strong communicator and collaborator, with the ability to effectively communicate technical information to both technical and non-technical audiences. You are a quick learner, eager to expand your knowledge in the ever-evolving cybersecurity landscape, and possess a strong work ethic with a focus on continuous improvement. What You’ll Be Doing This role is responsible for identifying, assessing and mitigating security vulnerabilities in software applications. They work closely with development teams to integrate security practices into the Software Development Lifecycle (SDLC) and help ensure that applications are secure and compliant with relevant standards and regulations. As part of this role, you will assist with the following: Review AppSec (SAST/DAST/SCA/Container/API) vulnerabilities, evaluate risk and verify vulnerabilities Respond to customer RFPs within SLAs. Proactively review and triage alerts related to our security tool set (CrowdStrike, Netskope, Snyk, Veracode, NoName) Communicate with our engineering department on potential risks within their applications, best practices, and fixes. Support technical security assessments to ensure services follow secure design principles across our engineering portfolio. Work with the security operations team to integrate security tooling into the CI/CD pipeline to automate security testing and vulnerability detection. Document and updating information security processes. What You Bring To The Team Must Haves Minimum 1 –2 years of Information Security experience. Knowledge of OWASP Top 10, and related CWEs and CVEs. Solid understanding of information security best practices related to: Application security Cloud security GRC Ability to read and understand at an analyst level at least one major programming language and framework (C#, .NET, JavaScript, Python, Ruby, Java.) Foundational Knowledge with Application Security (Software composition analysis, Static/Dynamic analysis, and API Security) Experience with a ticketing tracking system (e.g. Jira) Great communication skills, with the ability to collaborate across development, operations, and security teams. Highly proficient in spoken and written English Completed at least one security certification (e.g. SEC+, ISC2 CC or any others) Nice To Haves Proficiency with a scripting language such as Python, PowerShell or Bash Experience with answering Vendor Security Questionnaires Experience with an access management solution. Threat modeling experience following STRIDE methodology. What We Have For You At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here. Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement , backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft. Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Sterling Integrator . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Troubleshoot and resolve Level 3 support tickets, including bot failures, exceptions, and performance issues. Work closely with L1/L2 support teams to triage and escalate issues appropriately. Perform bot health checks, log analysis, and implement preventive maintenance tasks. Participate in daily status meetings, incident reviews, and client stand-ups. Flexibly work during onshore business hours for effective communication and issue resolution. Make minor updates to UiPath workflows as per change requests or fix requirements. Maintain and update documentation for support processes and known issue repositories. Use GitHub or version control tools to manage support-related changes and ensure traceability. Collaborate with development teams to transition new automations into stable production support. Ensure SLAs and response/resolution times are consistently met. Coordinate bot redeployments, reprocessing of transactions, and schedule adjustments when needed. Apply best practices for bot recovery, resiliency, and exception handling. Provide feedback and suggest improvements for automation resilience and supportability. Basic understanding of Blue Prism or other RPA tools is a plus for hybrid environments.

Do you like working on identifying and preventing potential cybersecurity risks? Are you ready for the next step in your career? Join our Digital Technology Team! Our Digital Technology business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team creates business value through continuous improvement in up-time, resilience, performance, time to market, security and compliance Partner with the best As an Incident Response Analyst you will play a crucial role in safeguarding Baker Hughes information systems by analyzing a wide range of cybersecurity events. Your primary focus will be on identifying, investigating, and interpreting security incidents and trends, and making recommendations on appropriate containment and remediation steps. You will be at the forefront of detecting potential threats and vulnerabilities, providing critical insights that drive our cybersecurity defense strategies. As a Incident Response Analyst you will be Responsible for : Leading technical aspects of digital security incident detection and response, focusing on very unstructured incidents and high-risk events. Specializing in network-centric analysis (NSM), host-centric analysis (live response, digital forensics), malware analysis, and/or log-centric analysis (SIEM) Performing daily response operations with a schedule that may involve nontraditional working hours - act as escalation points for Event Triage Analysts Mentoring and train Event Analysts as required. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Fuel your passion Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 4 years of professional experience in STEM related degree, Political Science/Government/International Affairs. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Strong verbal and written communication skills Detailed understanding of APT, Cyber Crime and other associated tactics Strong track record of understanding and interest in recognized IT and OT security-related standards and technologies, demonstrated through training, job experience and/or industry Knowledge of and/or working on Baker Hughes OT products Professional experience with Cyber Security, Operations Security, Product Security, Industrial Control Systems (ICS), Information Assurance, and Information Technology Experience with host based detection and prevention suites (Microsoft Defender, OSSEC, Yara, MIR, Carbon Black, Tanium, etc.) Experience with host-centric tools for forensic collection and analysis (Microsoft Defender, Sleuth Kit, Volatility Framework, FTK, Encase, etc.) Experience with Network Forensics and/or Network Security Monitoring (NSM) tools (Snort, Bro-IDS, PCAP, tcpdump, etc.) and analysis techniques (alert, flow/session and PCAP analysis) Experience with malware and reverse engineering (Dynamic and static analysis) Strong IT infrastructure background including familiarity with the following: Networking (TCP/IP, UDP, Routing) Applications (HTTP, SMTP, DNS, FTP, SSH, etc.) Encryption (DES, AES, RSA) and hashing algorithms (MD5, SHA-1, etc.) System/Application vulnerabilities and exploitation Operating systems (Windows, *Nix, and Mac) Cloud technology (SaaS, IaaS, PaaS) and associated digital forensics and incident response techniques CISSP, CISM or related SANs certifications preferred Active US government security clearance Working knowledge of secure communication methods, including Secure Shell, S/MIME and PGP/GPG Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Occasionally working remotely from home or any other work location Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R147718

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. What You’ll Do: Provide telephone and email-based helpdesk support to the end users. Work in 24x7 Shifts to support our customers globally. Assist end users with their Mobile Device related issues. Work on ad-hoc projects, initiatives and other duties as assigned. Deliver high-quality customer service via our support platforms. Handle customer issues using our support tool. Triage issues and escalate them when necessary. Develop and maintain expertise across a range of subject areas, gaining sufficient familiarity with the associated processes to be able to process customer requests accurately and efficiently. Document customer issues. Continuous improvement of our self-service portal and knowledge base. Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution. Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions. Use various devices to reproduce customer environments to troubleshoot issues further. Endeavor to respond to all customer requests in a timely manner while improving customer experience. Experience You’ll Bring: Minimum experience of 2-3 years with good exposure in customer handling with different software products. Customer Service and technical skills are a top priority. Must have excellent phone and written communication skills to work with customers over the phone and with email. Prior experience in answering calls for the helpdesk, entering technical details into a ticketing / dispatch system, working with customers on technical issues, following up on closed calls, installing systems, etc. Hand-on of collecting and reading wire-shark logs. Knowledge of Various IP classes and difference between Public and Private IP. Overview of MDM technology. Soft Skills and Communication: Previous experience supporting English Speaking Customers in India, EMEA, NA or Australia. Good communication, documentation, and soft skills. Strong problem-solving abilities, strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives. Ability to communicate technical issues clearly in person, on the telephone and in written documents. Strong customer focus and ability to manage client expectations. Key traits we’re looking for: Passionate Hunger to learn and develop. Team player Creativity Work hard play harder. Confident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

Job Title: Senior Software Engineer II (DevSecOps) Department: Technology Reports to: Software Engineering Manager / Infrastructure Manager Experience: 3+ years Location: Ahmedabad, India-Remote Overview As a DevSecOps Engineer at Genea, you will be a key player in shaping the secure delivery and operation of our SaaS products. You will ensure that security is embedded across our CI/CD pipelines, infrastructure, and software lifecycle while enabling developer productivity. You will champion secure-by-default practices and work closely with engineering teams to automate and monitor security controls, ensuring compliance and reliability at scale. Genea is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some technology’s greatest challenges and make an impact on Genea’s end users. A DevSecOps Engineer’s approach should be customer-centric, security-focused, and results-driven. Transparency, teamwork, and dedication are essential qualities for this role. Duties And Responsibilities Embed security best practices into CI/CD pipelines and infrastructure as code. Design, implement, and maintain security scanning and monitoring tools for vulnerabilities across containers, applications, and cloud environments. Work with developers to integrate security tools and policies without impacting delivery velocity. Develop and enforce policies for secrets management, IAM least privilege, and secure artifact storage. Support audits (e.g., SOC 2) by maintaining evidence of security controls. Monitor, triage, and respond to security events, coordinating with engineering and management. Drive incident response and post-mortem processes for security-related issues. Perform code and infrastructure reviews from a security perspective. Automate compliance checks and security benchmarks (CIS, OWASP, etc.). Contribute to documentation, runbooks, and internal knowledge sharing. Participate in or lead infrastructure and architecture reviews, advising on secure designs. Be available to support urgent production or security events outside of business hours. Qualifications Bachelor’s degree in computer science, Information Security, or a related field. 3+ years of experience in DevOps, Cloud Infrastructure, or Security Engineering. Hands-on experience with AWS/Azure/GCP cloud security services and policies. Experience implementing vulnerability management (SCA, SAST, DAST) and container security tools (like Trivy, AWS Inspector, Aqua). Working knowledge of Infrastructure as Code (Terraform, CloudFormation, or similar). Experience managing CI/CD pipelines (GitHub Actions, Jenkins, or equivalent). Understanding of networking security, encryption, certificate management, and IAM. Familiarity with regulatory and compliance standards (SOC2, GDPR, etc.) is a plus. Strong scripting skills in Python, Bash, or similar. Experience with incident management and security monitoring tools (like GuardDuty, CloudTrail, ELK, etc.). Knowledge of Agile/Scrum development processes. Competencies Security-First Mindset - Champions secure design and is vigilant about risk. Problem Solving - Identifies and resolves infrastructure or security issues quickly. Teamwork - Balances team and individual priorities; collaborates across teams to embed security. Adaptability - Handles shifting priorities, compliance changes, and evolving threat landscapes. Professionalism & Ethics - Upholds trust, integrity, and transparent communication. Technical Mastery - Continuously develops technical skills and shares knowledge. Oral & Written Communication - Clearly documents and explains security concepts to non-security teams. Perks And Benefits We Offer ✨Work Your Way: Enjoy a flexible working environment that suits your lifestyle. ✨Time Off: 24 days of PTO and 10 holidays to unwind and pursue your passions. ✨Comprehensive Leave Options: Including maternity, paternity, adoption, wedding, and bereavement leaves to support you during important life events. ✨ Health & Safety First: Benefit from family health insurance and personal accident coverage beyond your CTC. ✨Top Workplace Honors: Celebrated as a Top Workplace from 2021 to 2024. ✨Balanced Workweek: Embrace a balanced life with our 5-day work schedule

Do you like working on identifying and preventing potential cybersecurity risks? Are you ready for the next step in your career? Join our Digital Technology Team! Our Digital Technology business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team creates business value through continuous improvement in up-time, resilience, performance, time to market, security and compliance Partner with the best As an Incident Response Analyst you will play a crucial role in safeguarding Baker Hughes information systems by analyzing a wide range of cybersecurity events. Your primary focus will be on identifying, investigating, and interpreting security incidents and trends, and making recommendations on appropriate containment and remediation steps. You will be at the forefront of detecting potential threats and vulnerabilities, providing critical insights that drive our cybersecurity defense strategies. As a Incident Response Analyst you will be Responsible for : Leading technical aspects of digital security incident detection and response, focusing on very unstructured incidents and high-risk events. Specializing in network-centric analysis (NSM), host-centric analysis (live response, digital forensics), malware analysis, and/or log-centric analysis (SIEM) Performing daily response operations with a schedule that may involve nontraditional working hours - act as escalation points for Event Triage Analysts Mentoring and train Event Analysts as required. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Fuel your passion Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 4 years of professional experience in STEM related degree, Political Science/Government/International Affairs. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Strong verbal and written communication skills Detailed understanding of APT, Cyber Crime and other associated tactics Strong track record of understanding and interest in recognized IT and OT security-related standards and technologies, demonstrated through training, job experience and/or industry Knowledge of and/or working on Baker Hughes OT products Professional experience with Cyber Security, Operations Security, Product Security, Industrial Control Systems (ICS), Information Assurance, and Information Technology Experience with host based detection and prevention suites (Microsoft Defender, OSSEC, Yara, MIR, Carbon Black, Tanium, etc.) Experience with host-centric tools for forensic collection and analysis (Microsoft Defender, Sleuth Kit, Volatility Framework, FTK, Encase, etc.) Experience with Network Forensics and/or Network Security Monitoring (NSM) tools (Snort, Bro-IDS, PCAP, tcpdump, etc.) and analysis techniques (alert, flow/session and PCAP analysis) Experience with malware and reverse engineering (Dynamic and static analysis) Strong IT infrastructure background including familiarity with the following: Networking (TCP/IP, UDP, Routing) Applications (HTTP, SMTP, DNS, FTP, SSH, etc.) Encryption (DES, AES, RSA) and hashing algorithms (MD5, SHA-1, etc.) System/Application vulnerabilities and exploitation Operating systems (Windows, *Nix, and Mac) Cloud technology (SaaS, IaaS, PaaS) and associated digital forensics and incident response techniques CISSP, CISM or related SANs certifications preferred Active US government security clearance Working knowledge of secure communication methods, including Secure Shell, S/MIME and PGP/GPG Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Occasionally working remotely from home or any other work location Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R147718

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Microsoft PowerApps . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Overview As a member of the Enterprise Business Applications team, TraceLink EBA-IT is seeking a ServiceNow Developer to establish, execute and manage TraceLink’s growing ServiceNow platform capabilities and operations across multiple business units. As the Developer resource and business partner, you will work across business units to define, develop and test new best practice-based capabilities and to meet rapidly evolving business goals. You will work on business requirement gathering, showcase best practices and help in operational work managing releases and iterative enhancements. In parallel, you will have operational and administrative responsibilities for the global deployment working in close coordination with Security and other IT groups. Collaborating on a daily basis with many cross-functional business partners, the position calls for outstanding hands-on technical development, customer service and written/verbal communication skills. Equally as important are agile work methodology skills, project management expertise and the ability to thrive in a fast-paced, growing and compliance-based cloud-first technology company. Responsibilities Serve as core developer in the delivery of ServiceNow design, development and implementation projects as well as ongoing administration and operations ensuring availability, performance, security and quality objectives As a trusted business partner work directly with global groups and stakeholders to manage and define development requirements translating them into technical objectives Orchestrate and balance development work across multiple business units releasing value-add capabilities on a regular basis Develop and manage all integrations with other platforms via API or vendor provided connectors or iPaaS platforms Define requirements and implement ITIL based, industry best practices Establish and drive Service-Now configuration standards Facilitate the implementation and integration of all modules Manage agile development processes and backlog items As a fellow data steward,deeply understand business goals and develop a strategy focused on these goals that enables a rapid, iterative framework for continuous platform development and integration Lead business teams through complex, multi-phased delivery projects and provide hands-on delivery guidance Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required Actively promote and educate teams and stakeholders on ITIL frameworks and best practices Create and influence proper standards for development, governance and operational life cycle on the ServiceNow platform Be a team player with ability to drive for win-win solutions across multiple competing interests Manage HI request and core platform upgrades and patches with ServiceNow Orchestrate and execute technology evaluations, RFPs and POCs relating to new capabilities and integrations Collaborate with Security and Regulatory & Quality Compliance teams to drive IT compliance programs; define and promote IT policies, procedures and standards that align with all regulatory requirements and industry best practices. Ensure comprehensive and effective controls are implemented, maintained, and monitored in support of data protection Qualifications 3-5 years progressing ServiceNow platform development and scripting 3-5 years JavaScript experience on ServiceNow 3-5 years hands-on experience with: Business Rules, Client Scripts, UI Policies, Script Includes, Database Views, ACLs 2-3 years ServiceNow API integration experience with other SaaS platforms Demonstrated project experience in each of the following areas: ITSM, Service Portal, CMDB, Request, Incident, Problem, Change, KB, Asset, Security Operations and Vulnerability Response Hands-on experience on Self service portal, Service Catalog development, workflows, flow designers, schedule jobs, transform maps, transform scripts for data loads and event management, working with update sets Hands-on ServiceNow IntegrationHub and RPA desired Bachelor’s degree in Computer Science, related fields or commensurate work experience ITIL certification; Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards ServiceNow developer certification Experience in releasing update sets across multiple environments Experience conducting ServiceNow 6-month platform/”city” upgrades Experience managing projects using Agile methodologies Proven experience participating in global IT development projects consisting of onsite resources, contractors, consultants and managed services providers Strong project management experience especially with roll-outs and technology proof-of-concept (POC) initiatives and integrations Excellent problem-solving, triage and troubleshooting skills coupled with the ability to work well both in teams and independently Proven ability to flexibly adapt to rapidly changing business priorities and operational challenges Pharma, Healthcare or other security/compliance regulated industry experience preferred Experience in compliance to relevant data protection regulations and frameworks (HIPAA, GDPR, Privacy Shield, ISO 27001, SOC1/2 requirements and controls) Excellent oral and written communication skills including the ability to explain technical concepts to non-technical audiences Additional Requirements Ability to break down complex problems to make decisions and drive progress; strong strategic planning, project management and collaborative leadership skills Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences Ability to work collaboratively with diverse leaders, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects High level of organization, attention to detail, and aptitude for planning/managing deadlines Excellent interpersonal and project management skills with ability to work effectively with multiple functional areas Strong commitment to a team approach, and awareness of team and individual success dependencies Ability to successfully manage multiple projects with competing priorities and tight deadlines Proven experience in exercising sound judgment and working independently with minimal supervision and/or guidance. Proactive problem-solver, and one who presents problems and recommendations simultaneously Self-motivated, highly-driven, independent, and results-oriented. Ability to work within a fast-paced environment Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com.

Do you like working on identifying and preventing potential cybersecurity risks? Are you ready for the next step in your career? Join our Digital Technology Team! Our Digital Technology business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team creates business value through continuous improvement in up-time, resilience, performance, time to market, security and compliance Partner with the best As an Incident Response Analyst you will play a crucial role in safeguarding Baker Hughes information systems by analyzing a wide range of cybersecurity events. Your primary focus will be on identifying, investigating, and interpreting security incidents and trends, and making recommendations on appropriate containment and remediation steps. You will be at the forefront of detecting potential threats and vulnerabilities, providing critical insights that drive our cybersecurity defense strategies. As a Incident Response Analyst you will be Responsible for : Leading technical aspects of digital security incident detection and response, focusing on very unstructured incidents and high-risk events. Specializing in network-centric analysis (NSM), host-centric analysis (live response, digital forensics), malware analysis, and/or log-centric analysis (SIEM) Performing daily response operations with a schedule that may involve nontraditional working hours - act as escalation points for Event Triage Analysts Mentoring and train Event Analysts as required. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Fuel your passion Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math). A minimum 4 years of professional experience in STEM related degree, Political Science/Government/International Affairs. The best candidates for the role work well with other people and have strong verbal and written communication skills, a sense of diplomacy, and decision making skills to handle the often fast-paced role of an incident handler Strong verbal and written communication skills Detailed understanding of APT, Cyber Crime and other associated tactics Strong track record of understanding and interest in recognized IT and OT security-related standards and technologies, demonstrated through training, job experience and/or industry Knowledge of and/or working on Baker Hughes OT products Professional experience with Cyber Security, Operations Security, Product Security, Industrial Control Systems (ICS), Information Assurance, and Information Technology Experience with host based detection and prevention suites (Microsoft Defender, OSSEC, Yara, MIR, Carbon Black, Tanium, etc.) Experience with host-centric tools for forensic collection and analysis (Microsoft Defender, Sleuth Kit, Volatility Framework, FTK, Encase, etc.) Experience with Network Forensics and/or Network Security Monitoring (NSM) tools (Snort, Bro-IDS, PCAP, tcpdump, etc.) and analysis techniques (alert, flow/session and PCAP analysis) Experience with malware and reverse engineering (Dynamic and static analysis) Strong IT infrastructure background including familiarity with the following: Networking (TCP/IP, UDP, Routing) Applications (HTTP, SMTP, DNS, FTP, SSH, etc.) Encryption (DES, AES, RSA) and hashing algorithms (MD5, SHA-1, etc.) System/Application vulnerabilities and exploitation Operating systems (Windows, *Nix, and Mac) Cloud technology (SaaS, IaaS, PaaS) and associated digital forensics and incident response techniques CISSP, CISM or related SANs certifications preferred Active US government security clearance Working knowledge of secure communication methods, including Secure Shell, S/MIME and PGP/GPG Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Occasionally working remotely from home or any other work location Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R147718

Candidates who are ready to come for Face to face interview -Open to apply 5 Days Working from office RESPONSIBILITIES * Architect and implement REST APIs. * Design and implement low-latency, high-availability, and performant applications. * Lead integration of GenAI-powered capabilities into backend systems, including prompt-based APIs and tool-using agents. * Test software to ensure responsiveness, correctness and efficiency. * Collaborate with front-end developers on the integration of elements. * Take initiatives to build better and faster solutions to the problems of scale. * Troubleshoot application-related issues and work with the infrastructure team to triage Major Incidents. * Experience in analyzing/researching solutions and developing/implementing recommendations accordingly. REQUIREMENTS * Bachelor’s Degree in Computer Science or a related field. * 4+ years of professional experience. * Expertise in JavaScript (ES6) and Node JS is a must. * Strong knowledge of algorithms and data structures. * In-depth knowledge of frameworks like Express JS and Restify. * Experience in building backend services for handling data at large scale is a must. * Ability to architect high-availability applications and servers on cloud adhering to best practices. Microservices architecture is preferable. * Experience working with MySQL and NoSQL databases like DynamoDB and MongoDB. * Experience with LangChain, LangGraph, CrewAI, or equivalent GenAI agentic frameworks is a strong plus. * Experience writing complex SQL queries. * In-depth knowledge of Node JS concepts like the event loop. * Ability to perform technical deep-dives into code. * Experience building and deploying GenAI-powered backend services or tools (e.g., prompt routers, embedding search, RAG pipelines). * Understanding of communication using WebSockets. * Good understanding of clean architecture and SOLID principles. * Basic knowledge of AWS and Docker containerization is preferable. * Experience in Python is a plus. * Experience with AI-assisted development tools (e.g., Cursor, GitHub Copilot) to accelerate development, assist in code reviews, and support efficient coding practices is a plus. * Familiarity with Git.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About The Role The CrowdStrike Information Technology team is looking for a skilled Sr. IT Monitoring Engineer/Site Reliability Engineer (SRE) to join our IT Operations team. In this role, you will be responsible for designing, implementing, and maintaining monitoring solutions that ensure the reliability, availability, and performance of our critical IT infrastructure and applications. You will work at the intersection of operations and development, applying software engineering principles to operations tasks while focusing on system reliability and automation. This position requires a proactive approach to identifying and resolving issues before they impact business operations, as well as participating in on-call rotations to address incidents when they occur. What You’ll Need 5+ years of experience with enterprise monitoring tools (Prometheus, LogicMonitor, Datadog, ThousandEyes, Zscaler Digital Experience (ZDX)) Strong proficiency in scripting languages (Python, Bash, PowerShell) for automation Experience with log management platforms (ELK stack, Splunk, LogScale) Working knowledge of cloud services monitoring (AWS CloudWatch, GCP) Experience with application performance monitoring (APM), digital experience monitoring (DEM) and infrastructure monitoring Knowledge of SRE principles, SLOs, error budgets, and incident management Experience with automated alerting, remediation workflows, and CI/CD pipeline monitoring Familiarity with Infrastructure as Code (Terraform, Ansible) and containerization (Docker, Kubernetes) Strong incident triage, root cause analysis, and documentation skills Experience participating in on-call rotations and emergency response What You'll Do Monitoring and Reliability Design and maintain comprehensive monitoring solutions across infrastructure and applications Configure appropriate alerting thresholds to ensure timely response to potential issues Define and track SLOs and error budgets for critical services Create and maintain dashboards providing real-time visibility into system health Conduct regular reviews of system reliability and recommend improvements Incident Management and Operations Participate in on-call rotation to respond to alerts and incidents Lead incident response efforts and conduct thorough post-incident reviews Document incidents, resolutions, and lessons learned Develop and refine incident response procedures to improve MTTR Implement proactive monitoring to detect potential issues before they impact users Automation and Collaboration Develop scripts and automation to streamline monitoring tasks and reduce manual effort Create self-healing systems that can automatically remediate common issues Integrate monitoring tools with other operational systems Work closely with development, infrastructure, and security teams Provide guidance on monitoring best practices and observability Maintain comprehensive documentation for monitoring systems and procedures Continuous Improvement Stay current with industry trends in monitoring and site reliability engineering Analyze monitoring data to identify patterns and improvement opportunities Implement metrics to track the effectiveness of monitoring processes Contribute to the evolution of the organization's monitoring strategy Preferred Qualifications SRE, cloud platform, or monitoring tool certifications ITIL Foundation certification Bachelor's degree in Computer Science, Information Technology, or related field Shift timings - 12PM -9PM IST Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About The Role The CrowdStrike Information Technology team is looking for a skilled Sr. IT Monitoring Engineer/Site Reliability Engineer (SRE) to join our IT Operations team. In this role, you will be responsible for designing, implementing, and maintaining monitoring solutions that ensure the reliability, availability, and performance of our critical IT infrastructure and applications. You will work at the intersection of operations and development, applying software engineering principles to operations tasks while focusing on system reliability and automation. This position requires a proactive approach to identifying and resolving issues before they impact business operations, as well as participating in on-call rotations to address incidents when they occur. What You’ll Need 5+ years of experience with enterprise monitoring tools (Prometheus, LogicMonitor, Datadog, ThousandEyes, Zscaler Digital Experience (ZDX)) Strong proficiency in scripting languages (Python, Bash, PowerShell) for automation Experience with log management platforms (ELK stack, Splunk, LogScale) Working knowledge of cloud services monitoring (AWS CloudWatch, GCP) Experience with application performance monitoring (APM), digital experience monitoring (DEM) and infrastructure monitoring Knowledge of SRE principles, SLOs, error budgets, and incident management Experience with automated alerting, remediation workflows, and CI/CD pipeline monitoring Familiarity with Infrastructure as Code (Terraform, Ansible) and containerization (Docker, Kubernetes) Strong incident triage, root cause analysis, and documentation skills Experience participating in on-call rotations and emergency response What You'll Do Monitoring and Reliability Design and maintain comprehensive monitoring solutions across infrastructure and applications Configure appropriate alerting thresholds to ensure timely response to potential issues Define and track SLOs and error budgets for critical services Create and maintain dashboards providing real-time visibility into system health Conduct regular reviews of system reliability and recommend improvements Incident Management and Operations Participate in on-call rotation to respond to alerts and incidents Lead incident response efforts and conduct thorough post-incident reviews Document incidents, resolutions, and lessons learned Develop and refine incident response procedures to improve MTTR Implement proactive monitoring to detect potential issues before they impact users Automation and Collaboration Develop scripts and automation to streamline monitoring tasks and reduce manual effort Create self-healing systems that can automatically remediate common issues Integrate monitoring tools with other operational systems Work closely with development, infrastructure, and security teams Provide guidance on monitoring best practices and observability Maintain comprehensive documentation for monitoring systems and procedures Continuous Improvement Stay current with industry trends in monitoring and site reliability engineering Analyze monitoring data to identify patterns and improvement opportunities Implement metrics to track the effectiveness of monitoring processes Contribute to the evolution of the organization's monitoring strategy Bonus Points SRE, cloud platform, or monitoring tool certifications ITIL Foundation certification Bachelor's degree in Computer Science, Information Technology, or related field Shift Timings: 12PM - 9PM IST Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Job Title: Service Desk L1 Analyst Location: Chennai Shift: 24/7 Rotational Shifts (Mandatory) Certifications: ITIL Foundation Certified (Mandatory or must be willing to obtain) Skills: Excellent verbal and written communication skills. Prior International call handling experience is mandatory. Proficient in handling inbound and outbound customer calls . Clear and structured email communication with internal teams and external clients. Familiarity with ticketing tools such as ServiceNow (preferred), Jira etc. Basic understanding of ITIL framework , especially Incident and Request Management . Foundational knowledge of networking, infrastructure , Exchange Administration and O365 suite. Strong problem-solving skills with the ability to triage and escalate issues effectively. Ability to prioritize tasks and manage multiple open tickets simultaneously. Attention to detail with consistent and accurate reporting and documentation . Comfortable with remote troubleshooting and accessing customer systems securely. Key Responsibilities: Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing tools. Take ownership of user-reported issues and see them through to resolution or escalation. Diagnose and troubleshoot basic technical issues, providing timely and effective solutions. Escalate complex or Key unresolved issues to higher-level support teams while maintaining ownership until resolution. Document all interactions and troubleshooting steps clearly and accurately in the ticketing system. Use internal knowledge base and external resources to provide precise and effective technical support. Conduct follow-ups to ensure customer satisfaction and issue closure. Contribute to knowledge base development by creating or updating FAQs and troubleshooting guides. Ensure all assigned tickets are properly logged and accounted for in end-of-shift reports. Maintain adherence to SLA timelines and ensure quality in customer interactions. Collaborate with team members to share knowledge and improve service quality.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About The Role The CrowdStrike Information Technology team is looking for a skilled Sr. IT Monitoring Engineer/Site Reliability Engineer (SRE) to join our IT Operations team. In this role, you will be responsible for designing, implementing, and maintaining monitoring solutions that ensure the reliability, availability, and performance of our critical IT infrastructure and applications. You will work at the intersection of operations and development, applying software engineering principles to operations tasks while focusing on system reliability and automation. This position requires a proactive approach to identifying and resolving issues before they impact business operations, as well as participating in on-call rotations to address incidents when they occur. What You’ll Need 5+ years of experience with enterprise monitoring tools (Prometheus, LogicMonitor, Datadog, ThousandEyes, Zscaler Digital Experience (ZDX)) Strong proficiency in scripting languages (Python, Bash, PowerShell) for automation Experience with log management platforms (ELK stack, Splunk, LogScale) Working knowledge of cloud services monitoring (AWS CloudWatch, GCP) Experience with application performance monitoring (APM), digital experience monitoring (DEM) and infrastructure monitoring Knowledge of SRE principles, SLOs, error budgets, and incident management Experience with automated alerting, remediation workflows, and CI/CD pipeline monitoring Familiarity with Infrastructure as Code (Terraform, Ansible) and containerization (Docker, Kubernetes) Strong incident triage, root cause analysis, and documentation skills Experience participating in on-call rotations and emergency response What You'll Do Monitoring and Reliability Design and maintain comprehensive monitoring solutions across infrastructure and applications Configure appropriate alerting thresholds to ensure timely response to potential issues Define and track SLOs and error budgets for critical services Create and maintain dashboards providing real-time visibility into system health Conduct regular reviews of system reliability and recommend improvements Incident Management and Operations Participate in on-call rotation to respond to alerts and incidents Lead incident response efforts and conduct thorough post-incident reviews Document incidents, resolutions, and lessons learned Develop and refine incident response procedures to improve MTTR Implement proactive monitoring to detect potential issues before they impact users Automation and Collaboration Develop scripts and automation to streamline monitoring tasks and reduce manual effort Create self-healing systems that can automatically remediate common issues Integrate monitoring tools with other operational systems Work closely with development, infrastructure, and security teams Provide guidance on monitoring best practices and observability Maintain comprehensive documentation for monitoring systems and procedures Continuous Improvement Stay current with industry trends in monitoring and site reliability engineering Analyze monitoring data to identify patterns and improvement opportunities Implement metrics to track the effectiveness of monitoring processes Contribute to the evolution of the organization's monitoring strategy Preferred Qualifications SRE, cloud platform, or monitoring tool certifications ITIL Foundation certification Bachelor's degree in Computer Science, Information Technology, or related field Shift timings - 12PM -9PM IST Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Job Title: QA Tester Experience: 3–5 Years Location: Noida Employment Type: 6 month contract Key Responsibilities: * Analyse business and technical requirements to prepare and maintain detailed, structured test cases. * Perform manual testing across components, including functional, regression, and system integration testing. * Execute test cases, document results, and log issues using JIRA. * Collaborate with developers, product managers, and other QA team members throughout the Agile development lifecycle. * Use SVN for version control and Docker for build/deployment assistance. * Participate in test planning, test reviews, and defect triage meetings. * Ensure high-quality product delivery through thorough test coverage. * Optionally contribute to test automation, performance, or security testing initiatives. Required Skills: * 3–5 years of manual QA experience in a software testing role. * Strong hands-on experience in: o Functional Testing o Regression Testing o System Integration Testing o Test Case Design and Execution * Proficiency with JIRA for defect tracking and test management. * Familiarity with SVN for managing documents or code repositories. * Basic understanding of Docker for build and deployment tasks. * Good communication skills, team collaboration, and analytical thinking. Desirable/Plus Skills: * Exposure to test automation tools or scripting (e.g., Selenium, Postman, or similar). * Knowledge of performance testing (e.g., JMeter, LoadRunner) or security testing is a strong advantage. * Prior experience or understanding of the surveillance and security domain. * Familiarity with Agile/Scrum methodologies. * Knowledge of basic scripting or programming (Java, Python, etc.). Qualifications: * Bachelor’s degree in computer science, Information Technology, Engineering, or

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About The Role The CrowdStrike Information Technology team is looking for a skilled Sr. IT Monitoring Engineer/Site Reliability Engineer (SRE) to join our IT Operations team. In this role, you will be responsible for designing, implementing, and maintaining monitoring solutions that ensure the reliability, availability, and performance of our critical IT infrastructure and applications. You will work at the intersection of operations and development, applying software engineering principles to operations tasks while focusing on system reliability and automation. This position requires a proactive approach to identifying and resolving issues before they impact business operations, as well as participating in on-call rotations to address incidents when they occur. What You’ll Need 5+ years of experience with enterprise monitoring tools (Prometheus, LogicMonitor, Datadog, ThousandEyes, Zscaler Digital Experience (ZDX)) Strong proficiency in scripting languages (Python, Bash, PowerShell) for automation Experience with log management platforms (ELK stack, Splunk, LogScale) Working knowledge of cloud services monitoring (AWS CloudWatch, GCP) Experience with application performance monitoring (APM), digital experience monitoring (DEM) and infrastructure monitoring Knowledge of SRE principles, SLOs, error budgets, and incident management Experience with automated alerting, remediation workflows, and CI/CD pipeline monitoring Familiarity with Infrastructure as Code (Terraform, Ansible) and containerization (Docker, Kubernetes) Strong incident triage, root cause analysis, and documentation skills Experience participating in on-call rotations and emergency response What You'll Do Monitoring and Reliability Design and maintain comprehensive monitoring solutions across infrastructure and applications Configure appropriate alerting thresholds to ensure timely response to potential issues Define and track SLOs and error budgets for critical services Create and maintain dashboards providing real-time visibility into system health Conduct regular reviews of system reliability and recommend improvements Incident Management and Operations Participate in on-call rotation to respond to alerts and incidents Lead incident response efforts and conduct thorough post-incident reviews Document incidents, resolutions, and lessons learned Develop and refine incident response procedures to improve MTTR Implement proactive monitoring to detect potential issues before they impact users Automation and Collaboration Develop scripts and automation to streamline monitoring tasks and reduce manual effort Create self-healing systems that can automatically remediate common issues Integrate monitoring tools with other operational systems Work closely with development, infrastructure, and security teams Provide guidance on monitoring best practices and observability Maintain comprehensive documentation for monitoring systems and procedures Continuous Improvement Stay current with industry trends in monitoring and site reliability engineering Analyze monitoring data to identify patterns and improvement opportunities Implement metrics to track the effectiveness of monitoring processes Contribute to the evolution of the organization's monitoring strategy Preferred Qualifications SRE, cloud platform, or monitoring tool certifications ITIL Foundation certification Bachelor's degree in Computer Science, Information Technology, or related field Shift timings - 12PM -9PM IST Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About The Role The CrowdStrike Information Technology team is looking for a skilled Sr. IT Monitoring Engineer/Site Reliability Engineer (SRE) to join our IT Operations team. In this role, you will be responsible for designing, implementing, and maintaining monitoring solutions that ensure the reliability, availability, and performance of our critical IT infrastructure and applications. You will work at the intersection of operations and development, applying software engineering principles to operations tasks while focusing on system reliability and automation. This position requires a proactive approach to identifying and resolving issues before they impact business operations, as well as participating in on-call rotations to address incidents when they occur. What You’ll Need 5+ years of experience with enterprise monitoring tools (Prometheus, LogicMonitor, Datadog, ThousandEyes, Zscaler Digital Experience (ZDX)) Strong proficiency in scripting languages (Python, Bash, PowerShell) for automation Experience with log management platforms (ELK stack, Splunk, LogScale) Working knowledge of cloud services monitoring (AWS CloudWatch, GCP) Experience with application performance monitoring (APM), digital experience monitoring (DEM) and infrastructure monitoring Knowledge of SRE principles, SLOs, error budgets, and incident management Experience with automated alerting, remediation workflows, and CI/CD pipeline monitoring Familiarity with Infrastructure as Code (Terraform, Ansible) and containerization (Docker, Kubernetes) Strong incident triage, root cause analysis, and documentation skills Experience participating in on-call rotations and emergency response What You'll Do Monitoring and Reliability Design and maintain comprehensive monitoring solutions across infrastructure and applications Configure appropriate alerting thresholds to ensure timely response to potential issues Define and track SLOs and error budgets for critical services Create and maintain dashboards providing real-time visibility into system health Conduct regular reviews of system reliability and recommend improvements Incident Management and Operations Participate in on-call rotation to respond to alerts and incidents Lead incident response efforts and conduct thorough post-incident reviews Document incidents, resolutions, and lessons learned Develop and refine incident response procedures to improve MTTR Implement proactive monitoring to detect potential issues before they impact users Automation and Collaboration Develop scripts and automation to streamline monitoring tasks and reduce manual effort Create self-healing systems that can automatically remediate common issues Integrate monitoring tools with other operational systems Work closely with development, infrastructure, and security teams Provide guidance on monitoring best practices and observability Maintain comprehensive documentation for monitoring systems and procedures Continuous Improvement Stay current with industry trends in monitoring and site reliability engineering Analyze monitoring data to identify patterns and improvement opportunities Implement metrics to track the effectiveness of monitoring processes Contribute to the evolution of the organization's monitoring strategy Bonus Points SRE, cloud platform, or monitoring tool certifications ITIL Foundation certification Bachelor's degree in Computer Science, Information Technology, or related field Shift Timings: 12PM - 9PM IST Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.