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7.0 - 10.0 years

0 Lacs

Chennai

Remote

Job Information Date Opened 05/20/2025 Job Type Full time Industry Software Product City Chennai State/Province Tamil Nadu Country India Zip/Postal Code 600017 Job Description Pando (www.pando.ai) is pioneering the future of autonomous logistics with innovative AI capabilities. Trusted by Fortune 500 enterprises with global customers across North America, Europe, and Asia Pacific regions, we are leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering Autonomous Supply Chain®. We have been recognized by Gartner for our transportation management capabilities, by the World Economic Forum (WEF) as a Technology Pioneer, by G2 as a Market Leader in Freight Management, and named one of the fastest-growing technology companies by Deloitte. Role The Onboarding Consultant is responsible for executing detailed SaaS implementation activities that ensure a smooth onboarding process for Pando’s platform. They work closely with clients to manage system configurations, lead user and transporter training, and support data migration efforts. This role is highly focused on hands-on tasks, including creating SOPs, training materials, and facilitating testing (UAT). The Onboarding Consultant also acts as a key coordinator between clients and internal product teams to resolve technical issues, manage defect triaging, and ensure that the solution is fully aligned with client requirements. Responsibilities User Training and Enablement: Lead training sessions for users, transporters, and other stakeholders to ensure proper platform adoption. Create detailed training materials, including videos and guides, to support client education. Master Data and System Configuration: Manage client-specific data migration, including master data setup, ensuring accuracy and completeness Configure system settings in alignment with client needs to support smooth go live. Standard Operating Procedures (SOPs) Development: Develop and document SOPs based on client workflows to guide system usage and ensure best practices. Testing and Quality Assurance: Participate in User Acceptance Testing (UAT), helping to validate system performance and adherence to client requirements Collaborate with the product team to identify, log, and triage defects, ensuring timely resolution. Collaboration and Coordination: Act as the primary point of contact between clients and internal product teams for change management Coordinate closely with internal teams, such as product and support, to ensure smooth communication and quick issue resolution. Change Management and Support: Support change management efforts by preparing users for new processes and ensuring their understanding of the platform. Assist with escalations, coordinating with wider teams to resolve issues as they arise. Ongoing Improvement and Feedback: Provide feedback to the product team for continuous improvement based on client onboarding experiences. Proactively suggest enhancements to training materials and system configurations to ensure higher customer satisfaction. Requirements 7 to 10 years of relevant experience in client handling, onboarding & implementation from a TMS/SCM background. Strong organizational skills with the ability to manage multiple implementations simultaneously. Strong background in client management, stakeholder engagement, and delivering to complex enterprise environments. Good interpersonal, presentation and communication skills. Analytical skills and creative problem-solving capabilities. Passion for delivering customer-centric solutions and optimizing onboarding journeys. Collaborative and proactive mindset with a high level of accountability Preferred skills : Having USA visa is a huge plus Experience in Manufacturing, Retail, CPG, and/or Life Science preferred. Understanding and usage of statistical algorithms, optimization concepts, and awareness of tactical planning on overall supply chain Previous experience collaborating with remote teams is preferred

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2.0 years

6 - 9 Lacs

Coimbatore

On-site

Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of the “Best Places to Work”. Seeking an astute individual who can provide an excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation Delivers excellent customer experience by resolving customer issues mostly of high complexity. Demonstrates high technical expertise as required to support BY solution. Scope: Owns customer solution. Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness. The team currently comprises of 120+ global associates across US, Mexico, India, Australia, and UK and is expected to grow rapidly. Our current technical environment: Software: BY Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL Cloud Architecture: MS Azure fundamental Programming language: Java, C What we are looking for: 2-4 years of experience in Supply Chain, Saas, WMS, Cloud Tech. Be able to understand customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS Should be able to read and understand the product source code or design document as necessary Own and resolve all cases for global customers, adhering to defined SLA’s Document learnings and create knowledge articles for repeated cases Replicate and maintain customer environments Maintain knowledge of customer solution and customization Maintain sense of urgency and swiftness with all customer interactions Act as Techno-functional POC for all cases and ensure timely triage and assignment Utilize instant messenger and other tools to collaborate globally Ability to work in shifts and be flexible with the timings Meet organization and team level goals Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closureIdentify areas of improvement and scope of automation on routine tasks or activities Help in meeting team level goals and be a team player Improve Customer Satisfaction through departmental metrics Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting Identify areas of improvement and scope of automation on routine tasks or activities Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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5.0 - 8.0 years

3 - 9 Lacs

Chennai

On-site

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: COBOL. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

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About The Job The Red Hat Performance and Scale team is looking for an Associate Software Engineer to join our Chaos Engineering initiative in Bangalore, India. In this role, you will work as part of a team responsible for ensuring Red Hat OpenShift is resilient and performant under failures. Motivation, curiosity, passion for reliability, automation, performance, scalability, problem solving skills and experience with Linux technologies and open source are highly valued. As part of a geographically distributed team you will collaborate with multiple Red Hat engineering teams and open source communities around the globe. What will you do? Formulate test plans, and carry out chaos testing, performance and scalability benchmarks against various components/features of the OCP platform to characterize reliability, resilience, drive product performance improvements, and detect regressions through data analysis and visualization under failure conditions such as network faults, infrastructure failures, storage faults etc. Work on capacity planning guidance for the product to handle failures while still being performant Develop tools and automation related to fault injection, load generation and release CI Work on AI integration to improve test coverage Assist customers Collaborate with other engineering teams to resolve resilience and performance issues Triage, debug, and solve customer/partner cases related to virtualization reliability, performance and scale Publish results, conclusions, recommendations and best practices via internal test reports, presentations, external blogs and official documentation to support our partners and customers. Participate in internal and external conferences about your work and results What will you bring? Bachelor's or Master’s degree in computer science related field and demonstrable experience or understanding of and passion for chaos, performance or systems engineering and testing Linux system administration knowledge Scripting and programming skills, particularly with Bash, Python or Go or Ansible Experience working with clouds like AWS , Azure, GCP , IBM etc. Experience with collaborative software development methodologies, tools, and version control like Git Experience with container technologies like podman and docker Familiar with CI tools like Jenkins, Airflow, Prow or others Excellent communication and interpersonal skills The Following Are Considered a Plus Working knowledge of Kubernetes or OpenShift Presentation skills and speaking skills for conferences and demonstrations Familiarity with monitoring and dashboarding tools like Prometheus and Grafana Experience or interest in learning Go Experience or interest in learning AI About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply. Show more Show less

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5.0 - 8.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

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Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Apigee EnterpriseAPI Management Platform . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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0 years

3 - 9 Lacs

Chennai

On-site

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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7.0 years

4 - 8 Lacs

Noida

On-site

Job Description Job ID PRINC013113 Work Style on-site Location Noida,UP,India Role Principal Software Engineer Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. We are looking for a talented and experienced Principal Software Engineer to join our dynamic team. This role will provide you with the opportunity to work on cutting-edge SaaS technologies and impactful projects that are used by enterprises and users worldwide. As a Principal Software Engineer, you will be involved in the design, development, testing, deployment, and maintenance of software solutions. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. We are seeking engineers with diverse specialties and skills to join our dynamic team to innovate and solve complex challenges. Our team is looking for strong talent with expertise in the following areas: Front End UI Engineer (UI/UX design principles, responsive design, JavaScript frameworks) DevOps Engineer (CI/CD Pipelines, IAC proficiency, Containerization/Orchestration, Cloud Platforms) Back End Engineer (API Development, Database Management, Security Practices, Message Queuing) AI/ML Engineer (Machine Learning Frameworks, Data Processing, Algorithm Development, Big Data Technologies, Domain Knowledge) Responsibilities: Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Design and Architecture: Participate in design reviews with peers and stakeholders Code Review: Review code developed by other developers, providing feedback adhering to industry standard best practices like coding guidelines Testing: Build testable software, define tests, participate in the testing process, automate tests using tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Begin to take ownership of working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Basic Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 7+ years of professional software development experience. Proficiency in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript. Experience with software development practices and design patterns. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Preferred Qualifications: Experience with cloud platforms like Azure, AWS, or GCP. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Commitment to continuous learning and professional development. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

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2.0 years

4 - 8 Lacs

Noida

On-site

Job Description Job ID SRSOF010112 Employment Type Regular Location Noida,UP,India Role Sr Software Engineer We are looking for a talented and experienced Software Engineer II to join our dynamic team. This role will provide you with the opportunity to work on cutting-edge SaaS technologies and impactful projects that are used by enterprises and users worldwide. As a Software Engineer II, you will be involved in the design, development, testing, deployment, and maintenance of software solutions. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. Responsibilities: Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Design and Architecture: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability. Code Review: Diligent about reviewing code developed by other developers, providing feedback and maintain a high bar of technical excellence to make sure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc. Testing: Build testable software, define tests, participate in the testing process, automate tests using , tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to maintaining the health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Minimum Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 2+ years of professional software development experience. Proficiency in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript. Experience with software development practices and design patterns. Strong problem-solving skills and attention to detail. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Preferred Qualifications: Master’s degree in Computer Science, Engineering, or a related technical field. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Commitment to continuous learning and professional development

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2.0 years

0 Lacs

Bengaluru, Karnataka, India

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BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com. We are seeking a Technical Support Engineer to join our global team in Bangalore! Responsibilities: Investigate client inquiries and provide “white glove” assistance via phone, email, or chat Provide first response to technical issues, solve where possible Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner Track customer inquiries through to resolution, maintaining a timely cadence of communication Develop and maintain technical and non-technical playbooks Prioritize and manage several open inquiries at one time Maintain a high bar for client experience by setting an example through performance and work ethic Participate in an on-call rotation to handle high priority queues Must work in a defined working hours, as required by the business; Qualifying Skills & Experience: Have graduated with Computer Science or related bachelor’s degree 2+ years of work experience in a technical support setting, within financial institutions preferred Strong problem-solving and troubleshooting skills Stellar team player and can navigate issue resolution with cross functional teams Fantastic communication skills, both verbal and written Good understanding of Google apps, Salesforce, JIRA Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth Technical troubleshooting experience preferred, not intimidated by command-line interfaces Why Join BitGo? Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets. Here are some of the benefits of working at BitGo: Competitive salary Meal & Commute allowance Medical Insurance IT equipment support for work Great/Talented workforce to learn and grow with Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing. Note: This role requires working onsite (Monday to Friday) at the Bangalore office. Working Hours (IST): Monday to Friday APAC: 4 PM PT - 12 AM PT (4:30 AM IST - 12:30 PM IST) EMEA: 12 AM PT - 8 AM PT (12:30 PM IST - 8:30 PM IST) AMER : 8 AM - 4 PM PT (8:30 PM IST - 4:30 AM IST) Show more Show less

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2.0 - 5.0 years

5 - 6 Lacs

Noida

On-site

Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. Engineering at Innovaccer With every line of code, we accelerate our customers' success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team that's turning dreams of better healthcare into reality, one line of code at a time. Together, we’re shaping the future and making a meaningful impact on the world. About The Role We at Innovaccer are looking for a Security Engineer-I who will be a part of our eyes on the glass team i.e. individual would be responsible to perform real time monitoring and analysis of the security events. This role will encompass the use of a broad range of security domains (Event Monitoring, Endpoint Security, Incident Management). This role is not a typical monitoring environment, however, would be a great opportunity to learn and grow as you would be exposed to multiple security domains at single time. A Day in the Life This role requires being available on call during weekends and off hours. Perform monitoring and incident response of cyber security events as part of a highly available Security Operation Center (SecOps) Familiarization with multi-cloud setup i.e. AWS, Azure, GCP Ability to read and interpret security related logs from disparate sources Perform real-time monitoring, vulnerability management, security incident handling, investigation, analysis, reporting and escalations of security events generated through various security solutions deployed like SIEM, IDS/IPS, FIM etc. Administration and Contribution to the configuration and maintenance of security solutions such as XDR, Data Leak Prevention, Host Intrusion Detection Systems (HIDS), Network Intrusion Detection Systems (NIDS), and Security Information and Event Management (SIEM). Integration of devices like Linux and Windows machines, Antivirus, Firewalls, IDS/IPS, Web Servers etc. Triage, Investigate, document, and report on information security events. Develop and follow detailed operational processes, procedures and playbooks to appropriately analyze, escalate and assist in the remediation of information security related incidents Understanding of TCP/IP, IPSEC, Syslog and other network protocols Work closely with DevOps, SRE, Engineering, Product departments to remediate security related issues and incidents Good to have Scripting & Automation skills CEH, AWS Cloud Practitioner, AZ-900 or similar certification is desirable What You Need Bachelor’s degree in Information Technology, Computer Science Engineering preferred Minimum of 2 to 5 years of prior experience as a Security Analyst Prior experience with core security technologies (SIEM, Firewalls, IDS/IPS, AV, DLP etc.). Understanding of NIST & CIS Benchmarks, OWASP Top 10 & SANS Top 25 Strong understanding of TCP/IP Protocols, network analysis, security applications and devices, vulnerability management, and standard Internet protocols and applications. Experience in one or more security information and event monitoring tools (SIEM). Familiar with AWS Security Hub, Azure Security Center, AWS S3, AWS Inspector, Azure Security Center, EKS, ECS, AKS, etc. Familiar with Amazon AWS/Microsoft Azure services as an IaaS/PaaS containers (Dockers/Kubernetes) Able to work independently, being a team player, ability to work well under pressure Able to multi-task, prioritize, and manage time effectively Collaborates effectively and communicates efficiently Proficient in open source tools & technologies Work in a 24x7 environment and willing to work in all shifts. Ready to take up more responsibilities along-with existing role Capable to understand tools & their backend logic and be open to work with open source solutions We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days. Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition. Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered. Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury. Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices Where and how we work Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team. Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered. Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

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0 years

3 - 9 Lacs

Greater Noida

On-site

Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Competencies Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication

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5.0 - 7.0 years

0 Lacs

Hyderabad, Telangana, India

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Location Hyderabad, India. Who are we? At Celigo, we are pioneering the future of application integration with novel new strategies, cutting edge technologies, and of course a diehard team that will go to any length to make your most complicated integrations just work. Our core mission at Celigo is simple: to enable independent best of breed applications to work together as one. We believe that every independent department and every business end user should always have choices when it comes to picking software, and that integration challenges should never stand in the way. Your Role Celigo Powers Integration For a Large Number Of Customers Across The Globe Through Our Integrator.io IPaaS Platform. Several Millions Of Transactions Flow Through This Platform On a Daily Basis To Several Destinations. We Own Mission Critical, Large Scale Services In The Area Of IPaaS For Our Customers. The Challenges Include Developing And Owning Highly Scalable Services In Our Production On Cloud Environments. We Are Looking For Passionate DevOps Engineers Who Love To Run And Manage Modern, Large-scale Services In Production On Cloud In Line With Celigo’s DevOps Charter To enable the Development & QA organisations to deliver high quality products faster, safer and in compliance with the norms set for our Company using automation, tooling and processes. DevOps organisation should keep Customers as their primary focus and work towards a continuous value delivery pipeline. Our criteria of a successful DevOps engineer is one who is excited to work with complex production systems, highly collaborative, innovative, energetic, passionate about our product & our customers, with strong technical skills. Who are we looking for? Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering or Equivalent discipline. 5-7 years of total experience in Software Product Development organization(s) with at least 4 years of experience in DevOps. Hands-on experience in owning and operating mission-critical, large-scale product operations like provisioning, deployment, upgrades, patching and incidents in Production on cloud. Should ensure high-availability and scalability of our Production software by working with engineering, wherever required. Must have working knowledge on public cloud services, preferably AWS. Proficient and competent skills in Infrastructure as code (IaC) like Terraform, code/scripting like Python/BASH, DVCS like Git. Good working knowledge with configuration management and automation tools like Chef, Ansible, Puppet. Basic understanding of security compliance standards and regulations (e.g., SOC2, HIPAA, GDPR). Subject matter expertise in designing, delivering and maintaining CI/CD pipeline(s) with automation using tools like Jenkins. Strong problem solving, troubleshooting and analytical skills demonstrated in past projects. Developer experience and mindset. Experience working in an Agile development environment. Experience with enterprise monitoring systems is highly desirable. Excellent communication skills both verbal and written. What would you do, if hired? Build and deployment of Integrator.io platform on Production, Staging and other environments on cloud as required. Use automation tools wherever possible to automate manual steps including but not limited to provisioning of infrastructure, deployment of code, monitoring/notifications. Research, deploy and administer various tools like Splunk, Kafka etc. that Integrator.io platform uses. Work closely with the Security & Compliance team to help with data points needed for various audits; also, work closely with the rest of the engineering team to triage and fix any security related gaps identified through programs like HackerOne. Design & build CI/CD pipeline for our Integrator.io platform working with senior architects and engineers in the team. Continuously raise standard of engineering excellence by implementing best DevOps practices The Best candidate? Is passionate about making a world-class DevOps organization. Has demonstrated a strong ability to manage large distributed systems in Production on cloud. Brings a solid understanding of how infrastructure software components work. Has experience working in globally distributed teams. Is passionate about learning new techniques in complex distributed systems and excited about debugging difficult problems on the cloud. Has demonstrated ability to automate tasks using high level language. Enjoys a fast-paced environment, working with a highly-talented team and shifting priorities. Learns quickly; must know when to listen, and when to take charge. Why you’ll love it here Everything Integrated. We are solving a really hard problem that affects almost every business on the planet: integrating cloud apps. Automation Nation. We’re the only iPaaS to automate business processes across multiple cloud applications using a single prebuilt integration. Celigo Values. Celigo’s guiding principles and beliefs help shape our mission and work environment, and that we want to foster and reinforce as we scale. Take A Stand. We’re a company that stands for something. Celigo’s Taking a Stand initiative has the goal to promote diversity, equity, and inclusion. Work. Life. Balanced. Starting your first year, we offer a 3-weeks of vacation, plus holidays to recharge and spend time with family and friends. Perks. We offer a strong benefits package, a tech stipend, pre-tax commuter expense reimbursement, recognition opportunities, and many other cool perks. Celigo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Show more Show less

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0 years

0 Lacs

Calcutta

On-site

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5.0 - 8.0 years

3 - 8 Lacs

Calcutta

On-site

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Office 365 - SharePoint Online. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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0.0 years

1 - 1 Lacs

Indore

Remote

Date: May 30, 2025 Job Requisition Id: 61382 Location: Indore, IN Noida, IN YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire IT Service desk Professionals in the following areas : Experience 0-1 Years Job Description Roles and Responsibilities: Primary contact point for end users via phone/Chat/self-service tickets Triage Tickets to respective teams Regular update and follow up on tickets in the queue Follow up tickets till closure Ability to manage a variety of technically complicated tasks effectively Should be willing to work in 24/7 environment. Experience in Remote support and troubleshooting skills. Understanding of Basics Hardware accessories / devices and peripherals Additional Comments Education, Skill, and Experience Requirements: A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology. Good Communication, Good Listening Skills. Good to have ITIL Foundation Certified. Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support. Good phone etiquette and the ability to diffuse agitated situations Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. Desirable Skills Hardware Support o Desktops, Laptops, Printers, Mobile Phones, iPads Software Support Smart Hands and feet support of Network and Server devices Non-Technical Support, Creating daily report, etc. Team management experience Engineer may support other remote locations. Required Technical/ Functional Competencies Primary Skills:- 0-1 years of experience in ITSD + Desktop support at customer site. Provide hands and feet support to servers, network, backup devices etc. Maintain an accurate inventory of the data center assets Receive and ship devices Rackin appliances, switches, routers, firewalls, servers, or other equipment. Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them. Knowledge and experience on windows 7/8/10 OS and iMAC / Notebook pro (Apple products). Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Experience with Service management tool – Remedy Should have expertise on EUC tools, remote support tools, MS office and outlook. Preferable to have a good understanding of Lync, VPN, and mobile device support. Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and software) incidents through to resolution. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements Provide VIP support for Desk side issues, if required need to travel on ad-hoc basis. Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance. Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory. Should have information about spare inventory like Fiber cables, connectors etc. Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system. Should have information on free ports availability. Should have information about Inlet & outlet power supply / Dual supply information. Should have access to Blade Chassis and on Physical Server integrated console for configuration. Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location. Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them. Good to have – knowledge in AD and smart hands and feet support. Good to have – Knowledge in Networking and smart hands and feet support. Good to have – knowledge and experience of supporting MAC devices and tablets HVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS) Required Behavioral Competencies Accountability: Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership. Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. Collaboration: Participates in team activities and reaches out to others in team to achieve common goals. Customer Focus: Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time. Communication: Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees. Drives Results: Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets. Certifications Service Desk: MD-101 (6 months post hiring), ITIL V4 Foundation At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

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0 years

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Hyderabad, Telangana, India

Remote

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When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... You’ll be leading multiple software engineering teams internally and externally to design and develop complex software architecture for our machine-to-machine Management Center platform. This single, scalable system enables our customers to access one of the largest globally integrated networks. Your work will help us to stay at the forefront of technology and positively impact the customer experience. Working closely with external teams to define release content and ensure growth of the platform to meet competitive demands. Leading and mentoring engineering web and application programming interface teams through software platform releases, ensuring products are on spec, architecturally sound, and delivered on time. Supporting customers with major platform issues and coordinating triage efforts to solve them. Documenting and maintaining architectural guidance to ensure performance and scalability of the platform. Adhering to industry standards and best practices and understanding emerging technologies and trends to continuously improve the systems, application, infrastructure, and processes. What We’re Looking For... You get excited by the possibilities that technology creates and how it can improve the way we do business. Applying your analytical skills and expertise to solve complex problems is personally rewarding. With strong written and verbal communication abilities, you’re able to cut through technical jargon to describe complex concepts in a way everyone can understand. People know you for your strong leadership and the way you inspire teams to perform at their best. No stranger to working in a fast-paced environment, you convey a sense of urgency and handle multiple competing priorities with ease, never missing a deadline. You’ll Need To Have Bachelor’s degree or four or more years of work experience. Bachelor’s degree or four or more years of work experience. Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. Experience with .NET development including web design and architecture. Knowledge of application programming interface design (SOAP, REST). Even better if you have one or more of the following: A degree. Led a team. Strong understanding of database architecture and programming. Experience with service oriented architecture and messaging platforms. Java development experience. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

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0 years

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Chennai, Tamil Nadu, India

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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Roles and Responsibilities: Proactively monitors the work queues Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner Captures all required and relevant information for immediate resolution Provides second level support to all incidents, requests and identifies the root cause of incidents and problems Communicates with other teams and clients for extending support Executes changes with clear identification of risks and mitigation plans to be captured into the change record Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management Works with automation teams for effort optimization and automating routine tasks Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors before they impact a client’s service Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting Leads and manages all initial client escalation for operational issues Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items Ensures all changes are carried out with proper change approvals Plans and executes approved maintenance activities Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute to / support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level years of relevant managed services experience handling Security Infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. 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5.0 - 8.0 years

0 Lacs

Coimbatore, Tamil Nadu, India

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Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Alation Data Catalog . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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1.0 years

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Pune, Maharashtra, India

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HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. We are trusted by industry leaders like Amazon, Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense. HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Position Summary Candidates will need to be based out of Pune, India. As a Triage Analyst at HackerOne, you will be the first point of contact for incoming vulnerability reports. Your role will focus on the initial intake, evaluation, and assignment of these reports, ensuring they are directed to the appropriate triage team members for further analysis. This position is ideal for someone with foundational knowledge of security vulnerabilities who is eager to develop their expertise in vulnerability triage. What You Will Do Initial Intake: Receive and process incoming vulnerability reports, ensuring that all necessary information is included before passing them on to the triage team. Preliminary Assessment: Conduct an initial assessment of the reports to identify obvious false positives and ensure they align with the program’s scope. Collaboration: Work closely with the triage team to ensure smooth handoff and follow-up on any required additional information from hackers. Documentation: Assist in maintaining accurate records of report intake and initial findings, supporting the team in tracking and prioritizing reports. Communication: Provide clear and concise communication with hackers regarding the status of their submissions and any missing details required for further evaluation. Continuous Learning: Stay updated on the latest security trends and vulnerabilities to enhance your understanding and support your growth within the triage team. Validation: Responsible for validating quick wins, including redundant or basic vulnerabilities, ensuring they are efficiently and accurately assessed due to their ease and speed of validation. Minimum Qualifications 1+ years of experience working on vulnerability disclosure and bug bounty programs. 1+ years of experience of web application security testing Basic web and mobile application security understanding, including familiarity with the OWASP Top 10. Experience using basic security testing tools (e.g., Burpsuite). Strong attention to detail and ability to follow procedures for initial report intake. Excellent written and verbal communication skills. Self-motivated with a willingness to learn and grow within the security field. Excellent decision making skills Must be able to work from a HackerOne office in Pune 4-5 days per week Able to work shift work. We are hiring for the following shifts: 8am - 5pm IST, 12:30-9.30pm IST, and 6.30pm - 3.30am IST. English fluency India Compensation Bands: 2,160,000 INR - 2,385,000 INR per year Job Benefits: Health (medical, vision, dental), life, and disability insurance* Equity stock options Retirement plans Paid public holidays and unlimited PTO Paid maternity and parental leave Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) Employee Assistance Program Flexible Work Stipend Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR). Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position. Show more Show less

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0 years

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Mumbai Metropolitan Region

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Position Overview ABOUT APOLLO Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. OUR PURPOSE AND CORE VALUES Our Clients Rely On Our Investment Acumen To Help Secure Their Future. We Must Never Lose Our Focus And Determination To Be The Best Investors And Most Trusted Partners On Their Behalf. We Strive To Be The leading provider of retirement income solutions to institutions, companies, and individuals. The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects – and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses. A leading contributor to addressing some of the biggest issues facing the world today – such as energy transition, accelerating the adoption of new technologies, and social impact – where innovative approaches to investing can make a positive difference. We are building a unique firm of extraordinary colleagues who: Outperform expectations Challenge Convention Champion Opportunity Lead responsibly Drive collaboration As One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together. Our Benefits Apollo relies on its people to keep it a leader in alternative investment management, and the firm’s benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits. Primary Responsibilities Oversee the day-to-day technical operations, ensuring efficiency, reliability, and security. Adhere to service delivery processes, ensuring timely resolution of technical issues and adherence to SLAs. Develop and implement Technical best practices and standard operating procedures. Lead and mentor the Technical Operations team to enhance performance and service quality. Serve as the primary point of contact for Infrastructure escalations, providing excellent customer service and communication. Effectively triage Major Incidents, understanding technical challenges and path to resolution. Work closely with internal Infrastructure teams to understand operational inefficiencies and shift-left operations to Technical Operations team. Communicate technical concepts to non-technical users in a clear and approachable manner. Vast understanding of network concepts, including LAN, WAN, VPN, and firewall management. Troubleshoot and resolve networking issues to minimize downtime and disruption. Collaborate with vendors and service providers for support and escalation for all critical applications and infrastructure. Ensure Technology systems and processes comply with security policies and industry regulations. Work closely with Cyber Security team members to align on security posture, policies and governance. Experience with Server Operating Systems (Linux/Windows), Storage, Azure, Exchange, Active Directory, SQL Server. Manage and support Office 365 applications, including Exchange Online, SharePoint, Teams, and OneDrive. Extensive understanding of complex troubleshooting efforts, problem solving skills, and ability to manage major incidents. Qualifications & Experience Bachelor's degree or higher in Computer Science, Engineering, or related Proven experience managing and troubleshooting Microsoft Office 365 environments. Strong knowledge of networking principles, including TCP/IP, DNS, DHCP, VLANs, and VPNs. Experience with ITIL service management principles and incident resolution. Familiarity with cybersecurity best practices and compliance frameworks. Excellent problem-solving skills and the ability to manage multiple tasks in a fast-paced environment. Strong communication and leadership skills, with a customer-first mindset. Show more Show less

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Delhi, India

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Job Title: Psychologist Intern – Remote Night Shift Company: Solh Wellness Location: Work From Home (with occasional in-office meets for Delhi NCR candidates) Schedule: Rotational Night Shifts (Between 8:00 PM – 8:00 AM, 6 days/week – Weekends are working) About Solh Wellness At Solh , we don’t just provide mental health support – we’re redefining it. As a leading digital mental wellness platform, we believe mental well-being should be accessible, stigma-free, and tech-enabled. From therapy to community-driven support, we offer everything under one umbrella, powered by a team of psychologists, tech enthusiasts, and mental health warriors. If you're passionate about making a real difference while working on cutting-edge AI-driven mental health solutions, welcome aboard! Role Overview We’re looking for smart, empathetic, and driven Psychology Interns for our night shift user support and research team . This is more than just a support role. It's a frontline mental health opportunity — supporting individuals in crisis, stress, or depressive states, while also diving deep into research, psychology-based content creation, and exploring the intersection of AI and mental wellness . If you have a knack for connecting with people, a curious mind for psychological theories, and the passion to innovate mental health care — this internship is your platform. Key Responsibilities1. User Support Be the first line of emotional support for users on chat, especially during high-stress, depressive, or crisis moments. Provide non-judgmental, empathetic communication that ensures safety and trust. Triage and escalate complex or high-risk cases to senior psychologists. Guide users toward relevant tools, resources, and self-help options available on the Solh platform. Maintain detailed and accurate user documentation as per internal protocols. 2. Research & Projects Work closely with in-house psychologists to assist in research, data analysis, and literature reviews across emerging psychological themes. Support development and testing of new mental wellness frameworks, courses, and interventions. Explore ways to integrate AI tools in mental health research and user experience . 3. Content & Learning Resource Creation Collaborate with the content and psychology teams to create insightful, evidence-based content – blogs, infographics, courses, and digital resources. Ensure psychological depth while maintaining user-friendliness in all resources. Desired Profile Must-Have: Bachelor’s or Master’s (ongoing or completed) in Psychology or Counseling Psychology. Experience (academic, volunteer, or professional) in handling distressed individuals or crisis interventions. Excellent written communication with a calm, compassionate tone. Strong sense of responsibility and emotional resilience. A team player with high learning agility and curiosity for applied psychology. Comfortable with digital platforms, AI tools, and remote working. Stable internet connection and a distraction-free work setup. Willingness to work night shifts on a rotational basis (8 PM – 8 AM) , six days a week (weekend working, weekday off). Good-to-Have: Based in Delhi NCR (occasional in-person meetings/workshops). Experience in tele-counseling, helpline support, or similar environments. Exposure to mental health apps, AI-based tools, or research software. Understanding of ethical and confidentiality standards in digital mental health. Internship Details Minimum Duration: 6 Months (extendable based on performance) Stipend: Based on availability and contribution (discussed post-interview) Work Mode: Remote (with possible in-person workshops for NCR candidates) Perks: Certificate on completion Mentorship from leading psychologists and mental health innovators Exposure to real-world cases and applied research Path to a full-time role for high-performing candidates Job Type: Internship Contract length: 6 months Pay: ₹7,000.00 - ₹10,000.00 per month Application Question(s): Please read the job description before apply. Show more Show less

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India

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Job Title: Business Analyst -Payments About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title: Business Analyst (Payments Domain) Capco is looking for innovative and creative people to join our Business Analyst Team. BA with domain knowledge on payments Function: Elicit requirements from product owner and detail them into user stories for implementation. Perform functional testing as needed on the implemented solution. Location: Chennai, Bangalore & Hyderabad Experience: 12- 15yrs of experience Job Description: Business Analyst - Payments- M4 Requirements  Should be an agile practitioner with an agile mindset; very well versed with all the agile approach for requirements gathering and grooming of user stories for implementation in sprints.  Should be able to elicit requirements from business users and convert it into software requirements specifications with epic user stories, implementable user stories, acceptance criteria, reference test data, detailed and clear business rules, process flow diagrams, clear identification of mandatory fields and any associated rules for the fields, external interface points etc. Strong skills in Jira and Confluence to manage the epic and user stories is an absolute must.  Should be detailed oriented and be able to explain to the development team clearly during sprint grooming so that they are able to understand what functionality/feature needs to be implemented.  Should be responsible for functional testing of implemented user stories for the sprint. Should also take responsibility for the show and tell session with the product owner at the end of each sprint. Should also be able to coordinate the UAT with the business users and manage the defect triage for functional defects reported. Should be able to conduct a brief application training to the business users for UAT testing.  Should act as a facilitator and conduit to manage functional dependencies with other application groups where integration is needed. Domain  Very good understanding of retail and corporate/commercial banking functionality. Good understanding of financial products  Work experience in payments domain areas like Faster Payments Gateway, CHAPS, BACS, FX  Strong understanding of banking standards such as ISO20022, SEPA (cross border payments), Clearing and Settlements, SWIFT  Statutory reporting requirements and a strong understanding of reporting formats for submission to regulatory authorities.  Experience in Payment Hub implementation would be an advantage. Soft skills and other attributes  Strong coordination skills to work with stakeholders across geographies with good and clear communication skills.  An ability to honor the commitments made to the stakeholders with an eye on client satisfaction.  Should be able to work with technology teams involving members responsible for various aspects of the project. Show more Show less

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5.0 - 8.0 years

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Pune, Maharashtra, India

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Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: .NET . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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5.0 years

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Bengaluru, Karnataka, India

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Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience with software development in one or more programming languages, and with data structures/algorithms. 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture. 3 years of experience developing large-scale infrastructure, distributed systems or networks, or experience with compute technologies, storage or hardware architecture. Preferred qualifications: Master's degree or PhD in Computer Science or related technical field. 1 year of experience in a technical leadership role. Experience with large scale processing infrastructure and building or working on Server side technologies. Experience developing accessible technologies. Go programming language experience. Passion for data infrastructure and working in a fast-paced environment. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company. Responsibilities Write and test product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

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3.0 years

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Gurugram, Haryana, India

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Role Description The role is responsible for the business and functional solution design, technical analysis of FNZ’s platform capabilities, business processes analysis and end to end testing (including supporting client UAT). They will work both independently and within a client aligned team to examine existing IT systems and business models, analyse requirements (both business and technical) and to decompose these into user stories and a supporting solution design. These activities will likely include the management of stakeholders (internal and external) to ensure that solution designs meet requirements. The Analyst Tester is also required to work closely and proactively with Analyst Developers to implement quality and future proof functionality. The Analyst Tester will need a broad knowledge of FNZ platform capabilities and a deep understanding of assigned functional areas of the FNZ platform. They will work with Solution Consultants supporting client workshops and providing input into requirements. The Analyst Tester will be involved in and demonstrate end to end ownership in all aspects of analysis/testing from the more technical testing approaches including test automation, database manipulation, xml injection testing, to test design, functional specification testing and supporting UAT. There is an expectation that the Analyst Tester will learn about our application, our business and the industry we operate in as well the range of test tools and methodologies we use to support our business. Specific Role Responsibilities Analysis Develop and maintain a deep knowledge of the platform functionality and business processes related to a functional area. Educate and prepare customers (external and internal) on core FNZ platform functionality. Working closely with our customers (on-site if required) to develop solutions and testing these solutions to meet business and technical requirements. Attend customer workshops when required and input into requirements on a consultative basis. Work closely with Solution Consultants to understand the agreed scope of a change and design solutions that meet the customers business and technical requirements within that defined scope. Understanding the features that make up the solution from the end user perspective, ensuring these are documented accurately. Author user stories that make up the assigned feature(s) using the correct business outcome driven syntax. Produce Systems artefacts as per FNZ SDLC and follow the best practices and guidelines. Work with Analyst Developers and Delivery/Project Managers to ensure business requirements are met and solutions are kept up to date. Ensure that any new business developments adhere to procedural and regulatory compliance requirements. Perform cross functional collaboration to address gaps in the business and technical solution. Identify and document any non-functional requirements related to the functionality. Provide guidance and clarity to technical resources around the business requirements and user stories. Support the management of defects and associated root cause analysis. Functionally review build artefacts for the functional area assigned. Interact with FNZ S&S and Investment Operations functions, as required, throughout the delivery lifecycle and post-implementation. Have knowledge of the regulatory environment in which the analyst operates and ensure that all solutions deliver a compliant platform. Test Design & Preparation Ensure acceptance criteria for each story is defined and covers both positive and negative testing scenarios using correct BDD syntax to feed into automation tests. Review/analyse business requirements to ensure they are quantifiable and testable. Write/Produce artefacts to support testing activities such as Test Designs, Test Matrices, Test Cases, Test Procedures, Test Scripts and Behavioural Models. Test Execution And Defect Management Perform structured and context-driven (formal /ad-hoc) system, system integration and regression testing as required. Ensure the changes developed are to an acceptable standard by reviewing solutions, conducting regular functional reviews and testing the changes end to end once the feature is available. Ensure that the user stories are delivered to the client to a high standard of quality and conduct walkthroughs of the delivered functionality with clients (as required). Author reusable tests and conducting end to end system, regression and mis-use case testing as part of the production readiness process. Assist with user acceptance testing or other client support activities if required. Use internal defect tracking and test case management system(s) to document test cases, record defects and record test case execution results. Raise, validate and re-test defects. Participate in defect triage meetings as directed. Collaboration / Communication Provide regular and timely updates to the Delivery Manager on progress to plan as well as key risk and issues. Work with the delivery teams both internally and externally (client side). Ensure that delivery issues are called out appropriately and where there are process improvements that would increase efficiency they are promoted, owned and delivered against. Collaborate with other Analyst Testers to share knowledge, best practices, useful technology, and opportunities for cross-project solutions. Maintain high standards regarding written and verbal communication to ensure that information is clearly and concisely documented and appropriately disseminated. Strive for excellency in adopting the FNZ Values and put the customer first, think big and make an impact, take personal accountability for meeting deadlines and delivering high quality work, constantly aim to maximise the value FNZ delivers to our customers. Technology Keep up to date with the latest and/or relevant technologies, tools and methods. Identify adoption of processes, technology and tools best suited to FNZ. Proactively identify technical issues (environmental, coding and testing) that may impede test progress to enable early resolution of said technical issues. Experience Required Preferred Industry Knowledge Experience in an analysis or testing environment. General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate. An understanding of the regulatory environment FNZ operate within. 3+ years of experience in technology delivery in the financial services/wealth market. Required Knowledge & Skills 1st class degree or equivalent experience Experience working within an analysis or testing role previously. Confident, and able to take initiative in a delivery-focused environment. Independent, self-directing and delivery focused working style. Superior analytical thinking and problem solving. Intermediate computer skills essential (Microsoft Office) Database and SQL knowledge essential Excellent organisational, administration and time management skills. Strong written and oral communication skills, confidence in dealing with internal and external stakeholders. Preferred Knowledge & Skills Experience with defect management tools (Jira) Experience using collaboration tools (Confluence, Teams) Experience with webservices, automation, performance and security testing tools About FNZ Culture Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork. That’s why we value the strength and diversity of thought in our global team. The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world. Customer obsessed for the long-term Think big and make an impact Act now and own it all the way Challenge, commit and win together Read more about The FNZ Way and our values: www.fnz.com/culture Opportunities Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact. Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies; Working in a flexible and agile way that meets the needs of the business and personal circumstances; Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority; We provide global career opportunities for our best employees at any of our offices in the UK, EU, US, Canada, South Africa and APAC. Commitment to Equal Opportunities At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future. Show more Show less

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