About SailPoint: SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. About the role: We are looking for a Business Systems Analyst (Workday) to join our team in one of today’s most exciting technologies. In this role, you will provide development and operational support for Workday-related projects, help drive business process improvement efforts, and will facilitate the creation of technical standards. The priority of the role will be the further development of Workday HCM, maintaining and proactively ensuring consistent, high quality data, and its use to enhance system processes and procedural workflows. Role and Responsibilities: Partner with Recruiting, Compensation and Benefits, Payroll and/or IT to define and develop new requirements for Cyclical programs - Performance, Merit, 9-box, Open Enrollment, etc. Research and test new functionality within Workday including system releases, enhancements and fixes by creating and submitting EIBs for QA testing and reviewing user acceptance testing Research and document changes for Workday Releases Reporting Integration troubleshooting, password resets, etc. Business Process and security troubleshooting Service Now tickets into the sprint board Kainos Smart Audit review and recommend any flagged items for resolution Provide Tier 2 systems support including troubleshooting escalated data and systems issues, recommending solutions, and implementing enhancements and fixes in systems per change control guidelines. Ensure that system controls and processes meet all internal and external audit requirements. Create detailed documentation of business processes and systems functionality, including workflow, program functions and steps required to execute systems transactions/processes and support change management. Maintain daily operations of vital business processes. Provide Workday training, direction, and guidance to other team members (senior role responsibility). Technical Skill Requirements: Must have Workday implementation/support experience for at least 6+ years Demonstrated expertise on HCM, Integrations and one or more of the following - Talent Management, Compensation, Advanced Compensation, Benefits, Recruiting, Talent Management and Reporting. Ability to manage tasks with competing priorities and deadlines, independently determining order of priority and self-initiating other value-added tasks. Must have a good understanding of various HR business processes. Willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives. Understand data architecture, integrations, reporting standards, and security model. Gain access to environments (sandbox, production). Participate in Workday tenant overview walkthroughs and key process demos. Develop a foundational understanding of the business and Workday environment. Build relationships with cross-functional teams and SMEs. Begin integration troubleshooting as well as program launches By 30 days: Onboarding & Discovery Complete company and team onboarding. Review current Workday configuration (HCM, payroll, benefits, talent, etc. depending on scope). Meet with key stakeholders in HR, IT, Finance, and business units. Learn about current Workday pain points, enhancement requests, and ongoing projects. By 90 Days: – Contribution & Optimization Take ownership of specific Workday modules or workstreams (e.g., Reporting, Integrations, Advanced Compensation, etc.). Lead the integration troubleshooting Lead the analysis and implementation of small-to-medium enhancements. Build and optimize custom reports and dashboards. Assist with semi-annual or annual Workday releases (testing, change logs, communication). Support ticket triage and resolve system issues independently. Identify and document process gaps and inefficiencies. Deliver initial system improvements and demonstrate expertise. Serve as a go-to Workday subject matter expert for designated areas. Help shape roadmaps or backlogs based on system evaluation and user feedback. By 6 Months: Lead or co-lead major projects such as new module implementations, integrations, or redesigns (e.g., merit, 9-box, performance reviews, integration troubleshooting, etc.). Provide thought leadership on Workday roadmap, governance, and optimization strategies. Mentor cross-functional team members on Workday processes. Measure and report on the value and adoption of enhancements and process improvements. Engage in vendor management or support escalation as needed. Drive system evolution in alignment with business strategy. Influence decisions and policies related to Workday use and governance. Deliver measurable impact through innovation and strategic system leadership. About SailPoint India and our Benefits: Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoint's commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoint's values of Integrity, Innovation, Impact and Individuals.Our Pune team works under a hybrid model enjoying the office 3 days a week (unless otherwise specified). We provide excellent office amenities, competitive salaries and strong benefits: Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint. Company sponsored health-checkups for employees and discounted rates for dependents Annual performance bonus 24 Leaves every year in addition, 10 holidays Flexible Work hours SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. Show more Show less

About SailPoint: SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. About the role: We are looking for a Business Systems Analyst (Workday) to join our team in one of today’s most exciting technologies. In this role, you will provide development and operational support for Workday-related projects, help drive business process improvement efforts, and will facilitate the creation of technical standards. The priority of the role will be the further development of Workday HCM, maintaining and proactively ensuring consistent, high quality data, and its use to enhance system processes and procedural workflows. Role and Responsibilities: Partner with Recruiting, Compensation and Benefits, Payroll and/or IT to define and develop new requirements for Cyclical programs - Performance, Merit, 9-box, Open Enrollment, etc. Research and test new functionality within Workday including system releases, enhancements and fixes by creating and submitting EIBs for QA testing and reviewing user acceptance testing Research and document changes for Workday Releases Reporting Integration troubleshooting, password resets, etc. Business Process and security troubleshooting Service Now tickets into the sprint board Kainos Smart Audit review and recommend any flagged items for resolution Provide Tier 2 systems support including troubleshooting escalated data and systems issues, recommending solutions, and implementing enhancements and fixes in systems per change control guidelines. Ensure that system controls and processes meet all internal and external audit requirements. Create detailed documentation of business processes and systems functionality, including workflow, program functions and steps required to execute systems transactions/processes and support change management. Maintain daily operations of vital business processes. Provide Workday training, direction, and guidance to other team members (senior role responsibility). Technical Skill Requirements: Must have Workday implementation/support experience for at least 6+ years Demonstrated expertise on HCM, Integrations and one or more of the following - Talent Management, Compensation, Advanced Compensation, Benefits, Recruiting, Talent Management and Reporting. Ability to manage tasks with competing priorities and deadlines, independently determining order of priority and self-initiating other value-added tasks. Must have a good understanding of various HR business processes. Willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives. Understand data architecture, integrations, reporting standards, and security model. Gain access to environments (sandbox, production). Participate in Workday tenant overview walkthroughs and key process demos. Develop a foundational understanding of the business and Workday environment. Build relationships with cross-functional teams and SMEs. Begin integration troubleshooting as well as program launches By 30 days: Onboarding & Discovery Complete company and team onboarding. Review current Workday configuration (HCM, payroll, benefits, talent, etc. depending on scope). Meet with key stakeholders in HR, IT, Finance, and business units. Learn about current Workday pain points, enhancement requests, and ongoing projects. By 90 Days: – Contribution & Optimization Take ownership of specific Workday modules or workstreams (e.g., Reporting, Integrations, Advanced Compensation, etc.). Lead the integration troubleshooting Lead the analysis and implementation of small-to-medium enhancements. Build and optimize custom reports and dashboards. Assist with semi-annual or annual Workday releases (testing, change logs, communication). Support ticket triage and resolve system issues independently. Identify and document process gaps and inefficiencies. Deliver initial system improvements and demonstrate expertise. Serve as a go-to Workday subject matter expert for designated areas. Help shape roadmaps or backlogs based on system evaluation and user feedback. By 6 Months: Lead or co-lead major projects such as new module implementations, integrations, or redesigns (e.g., merit, 9-box, performance reviews, integration troubleshooting, etc.). Provide thought leadership on Workday roadmap, governance, and optimization strategies. Mentor cross-functional team members on Workday processes. Measure and report on the value and adoption of enhancements and process improvements. Engage in vendor management or support escalation as needed. Drive system evolution in alignment with business strategy. Influence decisions and policies related to Workday use and governance. Deliver measurable impact through innovation and strategic system leadership. About SailPoint India and our Benefits: Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoint's commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoint's values of Integrity, Innovation, Impact and Individuals.Our Pune team works under a hybrid model enjoying the office 3 days a week (unless otherwise specified). We provide excellent office amenities, competitive salaries and strong benefits: Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint. Company sponsored health-checkups for employees and discounted rates for dependents Annual performance bonus 24 Leaves every year in addition, 10 holidays Flexible Work hours SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. Show more Show less

Job Description At PrimeVigilance, Junior PV Officer/ PV Officers are experienced case processing team members who are expected to manage a variety of case processing and quality review activities with minimal guidance from senior team members. Responsibilities Include Processing of Individual Case Safety Reports from all sources (post-marketing and clinical trials) in compliance with applicable regulations, PrimeVigilance procedures and in accordance with client specific requirements and timelines, focusing on triage, data entry, quality review and submissions workflow steps. Reconciliation activities for all types of received reports Workflow management activities Qualifications Requirements: Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, veterinary science) Demonstrated full start to finish case processing experience and quality review experience (6+ years experience) ARGUS/ LSMV (Aris G) experience required Time and issue management, delegation, organization and multitasking skills with good attention to detail Strong interpersonal and communication skills Must be able to work hybrid in Pune office Advanced English skills, both verbal and written, at least C1 Additional Information Why PrimeVigilance? We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow. To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us. We Offer Training and career development opportunities internally Strong emphasis on personal and professional growth Friendly, supportive working environment Opportunity to work with colleagues based all over the world, with English as the company language Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join! Quality Integrity & Trust Drive & Passion Agility & Responsiveness Belonging Collaborative Partnerships We look forward to welcoming your application. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Weblogic App Server . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job title: Analyst/Senior Analyst (Financial Services) Company Description We’re L.E.K. Consulting, a global strategy consultancy working with business leaders to seize competitive advantage and amplify growth. Our insights are catalysts that reshape the trajectory of our clients’ businesses, uncovering opportunities and empowering them to master their moments of truth. Since 1983, our worldwide practice—spanning the Americas, Asia Pacific, and Europe—has guided leaders across all industries, from global corporations to emerging entrepreneurial businesses and private equity investors. Looking for more? Visit www.lek.com. Position Overview The L.E.K. Capability Network (LCN) is an integrated part of L.E.K. Consulting, collaborating closely with consulting teams in L.E.K.’s worldwide network of offices to support them on their toughest and most impactful assignments. The Senior Analyst at LCN plays a critical role in supporting case teams by leading analytical modules, managing research initiatives, and providing insightful recommendations. A typical project might involve an in-depth primary research campaign to identify and triage potential experts to speak to in a particular field, before holding discussions with them to discover their insights on a topic. It could involve rigorous secondary research to prove or disprove a client hypothesis, leveraging the full arsenal of L.E.K. toolkits and databases. Or it could mean undertaking a critical analysis to illuminate a pattern from the noise around it, to substantiate a strategic decision. They are expected to take greater ownership of their work, proactively structure analysis, and effectively communicate findings. This role requires strong problem-solving skills, the ability to manage multiple tasks across time zones, and a collaborative mindset to mentor junior analysts and contribute to L.E.K.'s culture. More information can be found at www.lek.com/capability-network. We are currently hiring for Senior Analysts into the LCN, a role which will report into the LCN Team lead/Team manager Key Responsibilities Responsibilities will include, but are not limited to: Lead and execute comprehensive analyses throughout the entire lifecycle of a project, from proposal development through to final case delivery Demonstrate a strong foundational understanding of core Financial Services verticals, including payments, insurance, wealth management, and banking. Conduct industry research and contribute to thought leadership by writing white papers that analyze emerging trends within the Financial Services sector Support the development, management, and enhancement of proprietary tools and assets to drive project efficiency and deliver client value Primary Research Manage interview campaigns including creating IV guide, expert identification, managing expert networks and other vendors, and manage real-time update Independently work with consulting staff on projects by sourcing content experts and key opinion leaders (e.g., with LinkedIn, expert networks, cold calling, etc.) Write solicitations for experts to conduct interviews with case teams, and custom solicitations for key opinion leaders (e.g., referring to papers he / she has published) Conduct local / international interview campaigns and summarize key takeaways from the interview to help case teams derive strategic conclusions Extract and curate key insights from interviews to validate or challenge case hypotheses, driving informed decision-making Secondary research Own end-to-end secondary research modules, identifying relevant data sources and extracting key insights Collaborate with teams to identify secondary research resources that address client areas of interest (e.g., journal articles, marketing / industry reports, government publications) Confirm/disprove case team hypotheses, deriving insights and patterns from unstructured problem statements using publicly available reports, articles, thought pieces, company filings and GenAI Independently contribute to case teams by applying structured problem-solving techniques to test and validate case hypotheses Analysis: Modelling / surveys Manage and deliver end-to-end survey analysis including coding, testing, analysis and curating insights Co-develop comprehensive models such as market models, revenue models, and cost models to support various due-diligence cases Utilize Excel, Alteryx, Tableau, and other analytical tools to structure data and create compelling visualizations Review client data to understand gaps in datasets Slide preparation and quality control Design and recommend analytical frameworks to effectively present insights in a clear, accurate, and impactful manner Develop clear and compelling commentary that extracts actionable insights Create sophisticated visuals in PowerPoint and Tableau for consulting teams to use in client presentations Collaborate with L.E.K. Graphic Design team to recommend visually interesting layouts for showing complex data Review slide formatting for quality control, making layouts consistent and in line with L.E.K. brand standards (e.g., updating L.E.K. IP to current visual standards) Coaching and mentorship Provide support and oversight to junior analysts on projects, ensuring they meet project objectives Coach junior analysts on technical skillsets such as secondary research using databases, effective slide writing and data analysis Share industry insights and best practices with team members to enhance their skills and knowledge\ Case closure support Prepare redacted versions of materials for delivery to KM Prepare PowerPoint release documents for case team to deliver to client Facilitate access agreements process for teams interacting with investors (e.g., as part of due diligence) Qualifications The ideal candidate will have 3-5 years of relevant experience with a top-tier consulting firm An undergraduate degree is required Proven experience working within the Financial Services sector in a consulting firm Prior experience with research, trend analysis, thought leadership and asset creation is a significant advantage Fair understanding of business concepts and their practical applications Ability to work on multiple tasks and activities at once and flexibility to re-prioritize Expert PowerPoint and Excel skills Strong communication skills, both written and verbal High attention to detail Benefits And Perks L.E.K. offers you the opportunity to work in a hybrid set-up We are among the best paying firms globally Generous time away Wellness benefits – Health Insurance, Wellness Apps, Gym reimbursement, etc. Show more Show less

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®! Responsibilities Yext is searching for a Team Lead, Collections . The Collections Team is responsible for managing, maintaining, and monitoring the company’s customer collections. Reporting directly into the Manager, Billing and Collections based in the US, this role will lead the collections efforts of the company, ensuring timely collections and accurate reporting. The Collections team’s responsibilities include: Daily collections followups and working with account managers and customers on past due invoices to resolve any billing questions Working with external teams such as legal to review bankruptcy filings, ensuring documentation is processed and reporting is complete. Cash forecasting ownership, ensuring collection targets are met. Helping resolve complex customer inquiries and issues inclusive of helping with compiling and monitoring payment plans for customers. Planning and executing short and long term billing and collections project initiatives and process improvements, including automation of workflows. The Collections team works closely with the Sales and Revenue Operations teams to drive timely collections and ensure accurate cash forecasting. They also collaborate with the Billing Operations team, Indirect Tax, and other members of the Finance team on monthly reconciliation efforts. This includes reviewing data for irregularities, reviewing errors on a regular and on-going basis, and providing regular feedback to internal teams on reconciliation progress. This role is fully on-site in our Hyderabad, India office. What You'll Do Work closely with Revenue Operations and assess complex customer collection issues or requests. Manage the team to triage daily inbound collections inquiries and ensure team members are driving their tickets to completion. Work within cross-functional teams to resolve collections issues and implement collections process improvements. Analyze errors and trace them back to the root cause using the raw data in the appropriate database to implement systemic fixes rather than repetitive data fixes. Manage vendor relationships to optimize collections systems to drive efficiency and reduce errors. Recommend and develop practical operating procedures and policies in the collections process. Monitor the operation of the team and the systems to ensure accurate cash application and development of collection performance metrics. Manage invoice discrepancy resolution. Lead cash forecasting and collection related analysis and perform ad hoc analysis to respond to senior management’s review. Plan and implement quality assurance and Standard Operating Procedures for all processes. Identify opportunities to automate and leverage AI to streamline processes and lead the process improvement projects Lead personnel development and ensure clear team communication What You Have BA/BS degree, preferably in an Accounting, Finance, or other related field 5+ years of work experience in Billing and Collections, or other accounting related field Proficient with MS Office tools, highly proficient in Microsoft Excel Experience in finance/business process improvement initiatives Proven ability to manage, develop, and motivate direct reports Extremely detail oriented and process driven, with a proactive focus on efficiency and problem solving Exhibit flexibility, adaptability, and professional judgment in quickly evolving scenarios with minimal supervision Ability to effectively communicate and collaborate across teams in a changing environment Quick learner, intellectually curious, and excited by the challenge of mastering and improving complex systems Comfortable with significant responsibility in a fast-paced and constantly evolving environment Ability to manage multiple projects concurrently and work well under pressure in a deadline driven, results oriented environment Experience with Zuora, Salesforce or Netsuite required Must have prior experience working in an international business environment Perks And Benefits At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture. Benefits We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including: Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions. Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance. Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements). Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition. World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas. Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form. Show more Show less

Entity: People, Culture & Communications Job Family Group: HR Group Job Description: At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function develops a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer focused. We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, establishing teams and structures and driving continuous improvement. We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you. The Employee Relations Advisor/ Senior Advisor provides people & culture (P&C) support to Line Managers focused on Employee Relations (ER) advice, ER case management, Complex ER Policy guidance, support for investigations and broader spectrum of reactive employee relations processes and procedures. Operations & Advisory (O&A) is an internal global shared services and technology solutions organization within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally, from a number of Business & Technology Centers and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy, process and digital experts, dedicated to delivering the best customer experience. This role provides people & culture (P&C) support to Line Managers focused on Employee Relations (ER) advice, ER case management, Complex ER Policy guidance, support for investigations and broader spectrum of reactive employee relations processes and procedures. What you will do: Deliver reliable, compliant, and secure P&C Employee Relations guidance and process in support of the business Provide business facing consultation and advice to business leaders focused on Employee Relations (ER) advice, ER case management including country specific grievances, disciplinaries, underperformance cases, complex ER case management, support for investigations and broader spectrum of reactive employee relations processes and procedures. Good understanding of the business and population they support Develop basic understanding of country/regional specific employment laws impacting employee relations activities and policies. Leverage standard processes and identifies efficiencies and opportunities for coordination by connecting across P&C teams Act as first point of contact for Line Managers on employee relations queries Advise line managers on group generic and entity specific policies and processes Provide coaching and challenge to Line Managers around P&C ER practices e.g. Disciplinary & Grievance, Absence, Performance Improvement Plans, etc. Handle the majority of ER queries that cannot be solved at tier 0 referring managers back to tier 0 where appropriate and be a gatekeeper for tier 2 and People Relations (tier 3) services Ensure correct process and channels are followed for P&C queries, promoting and coaching managers to effectively perform ER processes and manage complex cases. Ensure a positive experience by prioritizing and seeking guidance on tickets using Salesforce, acting as the point of contact for employees until point of closure or issue Adhere to agreed service requirements and SLAs Identify and call out opportunities for operational efficiencies and continuous improvement of service as well as the knowledge base Proactively update understanding/knowledge of policies, standards and processes Work with country People Relations advisors to triage and raise ER cases based on complexity and risk What you will need: Formal education: Bachelor's degree or equivalent experience in Business Administration, Human Resources, or other relevant field. Foundational knowledge of HR solutions and Employee Relations Proficient in using CRM systems Proficient in using MS Office Proficient in using Reporting & Analytics tools Minimum 3 -5 years of relevant P&C experience Skills Legal and regulatory environment and compliance Stakeholder management Organizational knowledge Analytical thinking Agile core principles Resilience Teamwork Coaching Customer centric thinking Technical Breadth and depth across the HR technical areas and able to provide professional advice and act as a coach to others in most of the areas Experienced in Employee Relations and case-work Experience in Human Resources, proven capability and experience in delivering talent management, ER, track record of effective collaboration, consider business needs and link value to business results. Working knowledge of relevant labor legislation and regulations Behavioral Experience with organizational change and working in a matrixed organization Why join us? At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are relevant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits. Reinvent your career as you help our business meet the challenges of the future. Apply now! Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Business process improvement, Coaching, Commercial Acumen, Continuous improvement, Culture and behaviour change, Culture co-creation and engagement, Curiosity, Data Analysis, Deal leadership, Decision Making, Diversity, equity and inclusion, Employee and industrial relations, Employee and labour relations, Employee Experience, Influencing, Interpreting and applying tax law, Leading transformation, Legal and regulatory environment and compliance, Long Term Planning, Managing change, Managing workforce concerns, Organizational development, Organizational Savvy {+ 6 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Show more Show less

What you'll do The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams. The day-to-day As a Site Reliability Engineer, you will: Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions Participate in and provide feedback on product design, especially regarding reliability and availability Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues Drive monitoring and automation initiatives Create and present Performance reports for technical and management stakeholders Work closely with Engineering teams to communicate and prioritize the service impacting issues Reproduce and test the Customer issues in the Lab Develop Automated scripts and tools to Enable monitoring of the Service Be part of on-call rotations What you'll need Requirements 5+ years experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers. 5+ years experience in Network Operations or Product Support Advanced knowledge of modern programming languages, especially Python An ability to understand large complex systems and a passion to constantly improve environments Strong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA Set priorities and work efficiently in a fast-paced environment Demonstrated ability to deliver results on time with high quality and attention to detail Demonstrated ability to work with ambiguous requirements, adapt, and learn Experience with data analytics tools(Splunk, Kibana) Keen (data-driven) decision making skills under incomplete information Excellent face-to-face and remote customer rapport Bachelor’s degree in electrical engineering, Computer Science, or Computer Engineering Up to 10% travel What will help you on the job Experience analyzing data and trending to gain operational efficiencies Telecom or related operational service experience, especially wireless networks Previous technical role in a DevOps/SRE workflow Experience with Satcom technology Experience/knowledge GCP, AWS, Big Query Show more Show less

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Financial Markets - Level 1 Service Desk Support Analyst will contribute to the team's success in supporting the stability and availability of the Market Data Services and Servers by raising service incident tickets, defining incident types, providing basic tirage, and assigning them to Level 2 Support. You will be responsible for responding to customer queries through various channels such as email and phone. This is a customer-facing role. The individual is responsible for delivering customer experience and support of Market Data Services and Servers. The role is focused on the Financial Markets industry, liaising with technical representatives of TNS customers. This requires understanding basic concepts of exchange market data, applications supporting market data, Servers, financial markets, exchanges, data centers, and cloud solutions such as AWS and Azure-type cloud solutions. Responsibilities Key Responsibilities : (including but not limited to) Monitor TNS’s various event management systems. Monitor and manage inbound customer emails about TNS Market Data Services. Monitor and manage inbound customer emails about Server and OS issues. Respond to inbound telephone calls about TNS Market Data Services. Create incidents on the Incident Management ticketing system (TeamSupport). Define incident and provide level 1 triage following defined runbooks. Engage and escalate to Level 2 Support on incidents and see the incident through resolution. Be part of a global team providing 24x7and coverage on a rotation basis. (Working US hours) Qualifications Experience, Skills, and Education: 1-2 years of experience in related field. Bachelor/Diploma in Computer Science or related Basic experience in a financial industry support role, preferably with a financial markets managed service provider or independent market data software vendor. Basic concept of Financial Markets (Equity, Futures, Options). Basic concept of exchange market data. Basic experience supporting and troubleshooting market data applications. Basic concept of Linux and Windows. Basic understanding of Server troubleshooting. Basic concept of Data Center and AWS/Azure-type environments. Great communication, and customer skills with attention to detail. Great attitude and provide peace of mind to your teammates and customers. This role is about being a “team player in service of each other”. Someone who is teachable. Has a drive to develop own skills and knowledge. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Show more Show less

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview We are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings. Responsibilities We are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings. Responsibilities: Essential responsibilities include: Manage and resolve assigned incident tickets Support customer incident management bridges and calls Support Major Incident Management and fault resolution Support Problem Management and root cause analysis Become a SME on supported products and services Production and update of service documentation Support PCI compliance Support Disaster Recovery activities Provide training, knowledge transfer and ongoing support to TNS G lobal FinTech analysts Required: Experience / Qualifications: 5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service 5+ years experience supporting global managed hosting / server environments Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches Cisco IOS, JunOS and Arista experience and familiarity with TAC case management and escalation process Multicast market date and FIX order routing troubleshooting experience Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP) Network Address Translation experience MPLS experience Direct experience troubleshooting and supporting financial markets and applications Solid written and verbal skills Direct customer service experience required Flexibility around working hours in support of business requirements (may include bank holiday working etc) Able to work 24x7 shift pattern Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio) CCNP JNCIA Desired: BS in Business Administration, Management, or technical field Experience with FIX Hub services IPSec encryption experience Basic knowledge of exchange market data and order routing protocols Experience supporting and troubleshooting multicast market data streams Basic understanding of Datacenter environments Education / Certifications: CCNP certification JNCIA –Junos certification Qualifications Working on a shift rota providing 24 x 5 operational support, you will be responsible for: Monitor TNS’s various event management systems, monitor the Service Operation's email inbox and respond to inbound telephone calls to TNS Network Operations. Raise incident tickets on the TNS Incident Management ticketing system Provide first level problem determination/triage for all incidents. Follow runbooks. Engage NOC engineers on incidents to see the incident through to successful resolution. Interface with client, vendors, market participants, and financial exchanges. Work as part of a global team that provides 24x7 Service Desk coverage on a rotation basis. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Show more Show less

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! We are looking for a Production Support Engineer to innovate, win, and grow with us! Bottomline Technologies Digital Banking and Business Solutions division serves a variety of top-tier banks and financial institutions. We provide our customers with web-based software for online banking, payments management, cash management, treasury, and accounts payable automation. We are seeking an incredible new team member to provide support and ensure customer satisfaction. We are looking for an expert at troubleshooting complex customer production problems in a variety of environments, including Bottomline hosted application environments. You should have experience serving as a senior member of a technical production support team, are a master problem solver and have a propensity for driving problems to resolution with an eye on creating the best outcomes for our customers and our business. If you answer YES to the below questions, we would love to speak with you! Do you have strong troubleshooting skills and excel at problem solving? Do you enjoy learning and digging to know more? Do you want to work directly with customers, helping to delight and ensure excellent communication? Do you enjoy working cooperatively across teams to gather issue information and drive to resolution? Are you comfortable speaking to a crowd? Do you have the determination and desire to achieve the following: Perform in production support, troubleshooting and maintenance. Work with Development and Implementation engineering teams on incidents and defects. Serve as a resource for operational processes and technology, supporting the platform and customer base. Manage queries in accordance with a structured case management discipline to achieve the required Service Level Agreements. Develop and maintain SQL for troubleshooting and monitoring. Perform log analysis to assist with the location of root cause. On call rotation schedule for out-of-hours support. Occasional “after-hours” high-severity issue support. What Will Make You Successful Bachelor’s degree, preferably Computer Science degree, and 2-3 years prior experience in a Production Support role. Demonstrated working knowledge of Java Based Web Applications. Previous experience in a customer-facing role, including excellent written and oral communications skills. Outstanding analytical and triage skills to review application logs to identify root cause. Ability to prioritize effectively and handle shifting priorities professionally. Participation in the complete life cycle of an enterprise-wide, web-based application. Good understanding of Networking principles. Databases and SQL query language. Unix/Linux bash command skills. Advantageous Skills: ELK, Grafana, Rest API calls, Postman, Git, GitLab, Bitbucket, PyCharm, Oracle WebLogic, IBM WebSphere, Tomcat, Apache We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. Show more Show less

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. 1 year of experience with one or more of the following: Speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), Machine Learning (ML) infrastructure, or specialization in another ML field. 1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, data processing, debugging). Preferred qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers. Responsibilities Write product or system development code. Collaborate with peers and stakeholders through design and code reviews to ensure best practices amongst available technologies (e.g., style guidelines, checking code in, accuracy, testability, and efficiency,). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Implement solutions in one or more specialized Machine Learning (ML) areas, utilize ML infrastructure, and contribute to model and data processing. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Minimum qualifications: Bachelor's degree in Computer Science, or a related technical field, or equivalent practical experience. 4 years of experience in Java or Python. Experience in developing and maintaining integrations with third-party platforms. Experience with Agile methodologies. Preferred qualifications: Experience with Google Cloud Platform (GCP) and related technologies. Experience with Real Estate and Workplace Services (REWS). Excellent communication and collaboration skills with the ability to communicate with technical and non-technical audiences. About the job At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers. Responsibilities Execute end-to-end technical tasks for integrating and customizing third-party applications as part of projects. Participate in the design and development of application solutions, often with guidance from executive engineers or technical leads, ensuring they meet business needs. Test and validate work to ensure quality deliverables, adhering to Google's developer artifact standards. Identify issues or ambiguities in defined requirements, propose solutions, and help the team course-correct by recommending methods or tools. Address escalated technical issues related to supported applications, or triage them in a timely manner. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your Role And Responsibilities As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your Primary Responsibilities Include Envision, design, and build the Software infrastructure that keeps the solutions running. Challenge ideas, identify problems and create efficient solutions. Develop flexible, maintainable, and scalable application components. Collaborate with development peers and lead the way staying up to date with tools and technology trends Preferred Education Master's Degree Required Technical And Professional Expertise Min 4 yrs of exp. We are seeking a skilled Telecom Operations Specialist / Support Engineer to join our team. The ideal candidate will have a strong background in Linux Shell Scripting, SQL Database Querying, and hands-on experience with OSS/BSS systems in the telecommunications sector. Familiarity with Cramer tools, defect triage, and incident management processes are key to ensuring optimal performance and efficient resolution of network and service-related issues. Exposure to COTS products used in telecom operations is highly desirable Preferred Technical And Professional Experience Manage and monitor system resources, databases Develop and maintain shell scripts for automating repetitive tasks. Streamlining system operations in a Linux environment Show more Show less

Job Description Job Purpose This role will be part of a team responsible for reviewing requirements, test documentation, functional testing, and end-user training for global corporate tools to support various teams throughout the organization. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. The QA Analyst will bring experience with testing software, requirements review, training users, and functional testing. Responsibilities Test and support corporate applications e.g. (ServiceNow, Oracle cloud, ORMB etc). Develop, execute, and maintain test cases for new and existing application features. Report defects, help manage the triage process and ensure all issues are handled efficiently. Gain exposure to automation test execution and automation test script maintenance. Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions. Work on projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production. Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment. Document changes and author documentation on software functionality. Provide timely status updates and assist the team in making decisions about release readiness. Enhance team and coworkers through knowledge sharing and implementing best practices in day-to-day activities. Take initiative to continually learn and enhance technical knowledge and skills. Knowledge And Experience Bachelor’s degree in computer science or related field 1+ years of experience in Software testing Problem solving skills Project/time management Strong verbal, written, and interpersonal communication skills Experience with Enterprise applications (e.g., ServiceNow, SharePoint) Knowledge of financial applications and accounting is a plus Ability to work independently as well as within a team environment Knowledge of test case mapping and execution, test management tools and test case writing techniques Experience with Web Services / Web APIs including both SOAP and REST Experience with the any of following technologies/tools is a plus: Python, XML, SharePoint, Jive, Selenium Experience with Test Automation, JavaScript, web design, web applications, data structures are a plus Show more Show less

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world. Job Overview And Responsibilities The requirement is for a senior developer to work on applications that support Pilot planning, bidding and awarding. This resource will be key in troubleshooting and help drive improvements to both the existing PBS system and the future-state PBS system, facilitating the scheduling of over 17,000 pilots monthly, with more growth expected. Technical Design/Documentation Leads the design, development and planning for solutions and technology standards to solve complex business problems. Translate technical project details into a language that upper management and non-technical stakeholders can understand. Code Programming Hands-on development, support and troubleshoot software systems as required, optimizing performance, resolving problems, and providing follow-up on all issues and solutions. Understands and applies the enterprise vision and strategy to the project solutions. While balancing tactical needs to deliver. Demonstrate exceptional knowledge of application architecture and architecture constructs as it connects to the enterprise architecture Unit Testing Hands on expertise on writing unit tests Exceptional at component and unit testing of following standard practices and methodologies Code Reviews, ADO Updates, GIT Updates Familiarity with code repositories like TFS, GitHub Provide consultation and technical leadership in project life cycle planning. Team collaboration/support Partner with various business and IT stakeholders in defining domain architecture strategy Ability to work in CST (Central Time Zone) or Eastern Time zone(EST) basically an overlap for few hours . Work collaboratively with cross-functional teams and business stakeholders to understand their requirements and design solutions that align with their needs. Operational support Demonstrate exceptional knowledge of application architecture and architecture constructs as it connects to the enterprise architecture. Keeps abreast of industry trends through benchmarking, participation in professional associations etc. in order to advise others of strategic technology direction This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications Required Bachelor's degree or 4 years of relevant work experience Computer Science/Information Technology or related field 6+ years of experience in application design, development, installation and modification of web applications 3+ years of experience as a Java developer Java Programming Working knowledge of RESTful services Experience with code management tools like Git, Github, Gitlab Experience with the Eclipse IDE and/or IntelliJ IDEA Experience in design patterns and enterprise standards in application design Component and unit testing following standard practices and methodologies Ability to triage and/or analyze situations for production support Excel with on time delivery with minimal supervision Effective verbal and written communicator Effective participant of requirements gathering requirements analysis Preferred Master's Degree Experience working with Angular or Python Experience with Azure DevOps GGN00001562 Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Tech Process Team Lead, you will serve as a strategic leader and resource for the email production team and central point of contact for the onshore team for all questions production. You will provide guidance and support throughout the email marketing production lifecycle; from intake to deployment. Your main priority is to lead your team to produce email marketing campaigns with quality on time and without errors. You will also be the driving force for continuous quality improvement. Position Responsibilities Manage E2E email campaign production process Lead production team (consisting of HTML developers and QA / Workflow specialists) throughout campaign creation process, addressing ad hoc concerns or issues Maintain delivery timeline by managing and supporting production team Assess final deliverables for accuracy and triage technical updates necessary for resolution Responsible for timeliness and quality of the final asset delivery Serve as offshore production point of contact Be the PoC for the onshore team (CSM, APL), communicate project status, communicate project details, assess feasibility of timeline changes and change requests Collaborate cross-functionally with technical and non-technical teams Represent needs of the production teams to the onshore team Managing localization process Submitting, receiving and actioning campaign localization requests Ensuring timely turnaround of localization requests, troubleshooting and proactive problem solving, in case some languages experience delays or unreasonably long timelines. Manage operational reporting Facilitate operational reporting such as total and project level capacity utilization, post-production error measurement, change request monitoring, etc. Drive efficiency and process innovation Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation, for example by implementing GenAI (generative AI) in processes Manage implementation of changes with the team Qualifications Minimum Qualifications: 6+ years of experience in marketing automation and operations and 3+ years of experience working with marketing automation platforms 2+ years of experience in managing a team of (email) developers and QA analysts Strong understanding of audience segmentation and targeting Experience in HTML and SQL Preferred Qualifications Strong communication skills and prior experience presenting to stakeholders Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Certified in marketing automation tools Familiarity using GenAI (generative AI) for email marketing content, production and optimization Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Job Description This is a Vice President position within Platform Reliability Engineering and Management leveraging SRE Principles and Practices based out of Mumbai Location. This role is looking for a hands on multi skilled professional with strong technical competence to deliver critical services ensuring Jefferies operates a highly stable, reliable, and resilient front-to-back plant. Responsibilities: Be a part of hands on high performing global team and provide oversight in plant stability across applications supporting post trade processing (Operations). Navigate global technology department and wider organization to better understand problems and to help implement solutions. Handle incident triage and communication. Strong problem Management experience. Collaboration with other regional counterparts on technical and functional initiatives. Automate to drive efficiency. You will identify and create automation to eliminate manual day to day support activities; scope and create automation for deployment, management and visibility of our services. Implement best practices for building successful monitoring and alerting systems. Experience with Observability platforms like Datadog and open telemetry is desired. You will work closely with engineering/development teams to design, build, and maintain systems and help them decide on products to use, schema design and query tuning. Identify root causes of production issues using languages and protocols like Python, SQL, and FIX, and collaborating closely with support and engineering teams to create solutions. Installing, configuring, testing, deploying, and upgrading software on the ION trading platform Extensive troubleshooting abilities across the stack Qualifications Technical Skills: Bachelor's degree or equivalent, ideally in an area related to technology infrastructure (e.g., engineering, computer science, etc.) 6 plus years of support experience in Post trade processing for Fixed Income or Equities. Hands on experience with troubleshooting Application/Database/Data related issues. Strong organization skills with the ability to multitask and prioritize; ability to work under pressure. Experience in software development: automation-related experience desired. Scripting languages such as PowerShell, python or compiled languages such as C#, JAVA are most relevant, but others are acceptable. Extensive experience with Microsoft SQL server or any other DBMS including performance tuning. Deep understanding of operating system level concepts such as processes, memory allocation, and the network stack an understanding of how applications are affected by the above, and ability to debug same. Desired Skills: Hands on experience with a scripting language and strong understanding of databases Prior experience as a developer in a large-scale financial firm Experience with ION Trading software and trading protocols preferred. The candidate must be already doing a similar role About Us Jefferies Financial Group Inc. (‘‘Jefferies,’’ ‘‘we,’’ ‘‘us’’ or ‘‘our’’) is a U.S.-headquartered global full service, integrated investment banking and securities firm. Our largest subsidiary, Jefferies LLC, a U.S. broker-dealer, was founded in the U.S. in 1962 and our first international operating subsidiary, Jefferies International Limited, a U.K. broker-dealer, was established in the U.K. in 1986. Our strategy focuses on continuing to build out our investment banking effort, enhancing our capital markets businesses and further developing our Leucadia Asset Management alternative asset management platform. We offer deep sector expertise across a full range of products and services in investment banking, equities, fixed income, asset and wealth management in the Americas, Europe and the Middle East and Asia. At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients. Jefferies is an equal employment opportunity employer, and takes affirmative action to ensure that all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodations to individuals with disabilities, as required by applicable law. Show more Show less

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Job Overview And Responsibilities Crew Technology team provides web and mobile digital solutions to the largest frontline employee group at United. 45k United Pilots and Flight Attendants rely on these solutions for safer operations of our flights and to manage their quality of life and to provide top tier customer service to millions of travelers. With innovation as the forefront, this team consistently delivers industry leading solutions. The world's greatest airline is set to become the largest. We invite you to be part of our major expansion, transformation and modernization journey and help us build cutting-edge digital solutions leveraging the latest technologies and cloud architecture. The Senior Developer plays a Critical role in creating and maintaining the strategic partnership between business needs and technology delivery. The Senior Developer's role is to lead the efforts to plan, design, develop and launch efficient systems and solutions in support of core organizational functions. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve issues, opportunities or problems in order to maximize the benefit of IT and Business investments. The Senior Developer is highly experienced and has decision-making authority. The Senior Developer is self – sufficient, requires no direct supervision, and mentors/coaches’ others. The Senior Developer has extensive knowledge/experience across multiple technologies and business areas. Leads the design, development, and planning for solutions and technology standards to solve complex business problems Hands-on development, Support and troubleshoot software systems as required, optimizing performance, resolving problems, and providing follow-up on all issues and solutions Ensures that systems are properly integrated Works with business, support, or development teams recommending system enhancements Consults across multiple United Information Technology projects and technology areas to perform troubleshooting, problem management, root-cause analysis, and solution implementation Serves as a resource for technology/project development review and technical assessments Ensures that the technical solutions meet the customers’ business goals Provide consultation and technical leadership in project life cycle planning Ensures consistency and coherence to the enterprise standards and guiding principles throughout the application lifecycle Identifies opportunities to leverage/influence the direction for existing infrastructure and application components Keeps abreast of industry trends through benchmarking, participation in professional associations etc. in order to advise others of strategic technology direction Provides feedback to the enterprise technology owners and Architects regarding future solution needs Understands and applies the enterprise vision and strategy to the project solution while balancing tactical needs to deliver Partner with various business and IT stakeholders in defining domain architecture strategy Demonstrate exceptional knowledge of application architecture and architecture constructs as it connects to the enterprise architecture Demonstrate mastery of the application of development domain areas and multiple technologies and tool set Demonstrate mastery of software engineering. This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications Required: Bachelor’s in Computer Science/Information Technology or related field 9+ years of experience in application design, development, installation and modification of software 9+ years of experience as a Python developer 4+ years of experience with Linux command line scripting (bash) 4+ years of experience in design patterns and enterprise standards in application design Experience with code management tools like Git, Github, Gitlab Experience with the Eclipse development environment Experience with relational database design and development Business Acumen skills Creativity & Innovation skills ""Big Picture"" Thinker Strategic skills Effective Communication (verbal + written) skills Understands Technology systems & applications skills Vendor Management skills,Negotiation skills Exceptional at coding and on time delivery of quality components and or applications Exceptional at component and unit testing of following standard practices and methodologies Exceptional utilizing the technologies and domain knowledge with the delivery of developed components or integrated components Exceptional at working problems of moderate scope where analysis of situations or data requires review of a variety of factors Exceptional at triage or analysis of situations for production support Excel with on time delivery with minimal supervision Effective verbal and written communicator Effective participant of requirements gathering requirements analysis Must be legally authorized to work in the India for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position Preferred Jeppesen optimization tools (i.e. RAVE, Developers Workspace, Studio) Batch job management (e.g. Altair Grid Engine) Constraint-based optimization (e.g. minizinc) VNC systems, AWS GGN00001946 Show more Show less

Quality Engineer Bangalore/ Gurgaon, India AXA XL offers risk transfer and risk management solutions to clients globally. We offer worldwide capacity, flexible underwriting solutions, a wide variety of client-focused loss prevention services and a team-based account management approach. AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable - enabling AXA XL’s executive leadership team to maximize benefits and facilitate sustained advantage. Our Chief Data Office is focused on driving innovation through optimizing how we leverage data to drive strategy and create a new business model - disrupting the insurance market. As we develop an enterprise-wide data and digital strategy that moves us toward greater focus on the use of data and data-driven insights, we are seeking an Engineer for the Quality Engineering team. The Engineer sits next to our Business Partners and tests our AXIOM platform according to our stakeholders needs. What You’ll Be DOING What will your essential responsibilities include? Possess excellent domain knowledge of Data warehousing technologies, SQL, Data Models to develop test strategies, approaches from Quality Engineering perspective. In close coordination with Project teams help lead all efforts from Quality Engineering perspective. Work with data engineers or data scientists to collect and prepare the necessary test data sets. Ensure the data adequately represents real-world scenarios and covers a diverse range of inputs. Excellent domain knowledge of Data warehousing technologies, SQL, Data Models to build out test strategies and lead projects from Quality Engineering perspective. With an Automation-first mindset, work towards testing of user interfaces such as Business Intelligence solutions and validation of functionalities while constantly looking out for efficiency gains and process improvements. Triage and Prioritization of stories and epics with all stakeholders to ensure optimal deliveries. Engage with various stakeholders like Business Partners, Product Owners, Development and Infrastructure teams to ensure alignments with overall roadmap. Track current progress of testing activities, finding and tracking test metrics, estimating and communicating improvement actions based on the test metrics results and the experience. Automation for processes such as Data Loads, user interfaces such as Business Intelligence solutions and other validations of business KPIs. Adopt and implement best practices towards Documentation of test plan, cases, results in JIRA. Triage and Prioritization of defects with all stakeholders. Leadership accountability for ensuring that every release to customers is fit for purpose, performant. Knowledge on Scaled Agile, Scrum or Kanban methodology. You will report to Lead UAT. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities A minimum of a bachelor’s or master's degree (preferred) in a relevant discipline. Relevant years of excellent testing background, including knowledge/experience in automation. Insurance experience in data, underwriting, claims or operations, including influencing, collaborating, and leading efforts in complex, disparate, and interrelated teams. Excellent Experience with SQL Server, Azure Databricks Notebook, PowerBI, ADLS, CosmosDB, SQL DW Analytics. Should have a robust background in Software development with experience in ingesting, transforming, and storing data from large datasets using Pyspark in Azure Databricks with robust knowledge of distributed computing concepts. Hands-on experience in designing and developing ETL Pipelines in Pyspark in Azure Databricks with robust python scripting. Desired Skills And Abilities Having experience doing UAT/System Integration testing in the insurance industry. Excellent technical testing experience such as API testing, UI automation is a plus. Knowledge/Experience of Testing in cloud-based systems in different data staging layers. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Show more Show less

About Glean We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications. Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others. About The Role Glean is building a modern knowledge assistant personalised to every employee in your organisation, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. We are looking for a Quality Assurance Engineer to assess the quality of our web application through Manual & Automation testing. You will be responsible for finding and reporting bugs and glitches with the initial level of RCA. You should have a keen eye for detail and excellent communication skills. Responsibilities Create, Execute and Maintain test plans thoroughly to qualify product releases and features Do initial RCA on bugs found using developer tools - network and console tabs, GCP server logs, SQL analysis etc Report bugs and errors using Jira with in depth details to help engineering team identify and fix the issue Help reproduce bugs raised externally Execute extended/edge cases around the main use case to help evolve the test plans Work with development team to keep Test plans up to date with new changes Contribute to the existing automation framework. Triage and fix failing tests and keep them up to date with product changes Requirements Proven 2+ years of experience as a Automation and Manual Tester, testing responsive web pages Experience in testing on different OS platforms and browsers Experience in testing RBAC/permission models a plus Working experience with tools like Jira, Chrome Developer tools etc. to report and troubleshoot errors Strong knowledge of web based applications workings Strong organisational skills and thoroughness in executing test plans Attention to detail and an analytical mind to come up with hard to find edge cases Experience working in agile teams with multiple product releases per week Comfortable working with Python or Java, Exposure to REST APIs is a plus Excellent communication skills Experience in testing mobile applications a plus BE/BTech/BSc in Computer Science, Engineering or a related field We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. Show more Show less

About The Role We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities Execute Voice of Customer programs, ensuring continuous collection, classification, and reporting of customer feedback across all touchpoints (calls, chats, emails, surveys, reviews). Work with stakeholders to categorize VOC inputs using frameworks such as 7Ps (Product, Price, People, Process, Policy, Promotion, Platform) or business-specific taxonomies. Collaborate with Quality teams to triage complaints and feedback into root causes, linking them with quality metrics and customer pain points. Generate monthly customer insights and detailed reports to highlight top concerns, sentiment trends, and process gaps. Support CX projects by providing data-driven insights that influence process redesigns, training requirements, or product changes. Liaise with NPS, ORM, CSAT, and CES survey owners to correlate feedback with performance metrics. Present findings in review forums, ensuring business leaders are informed and aligned on customer improvement opportunities. Desired Skills And Qualifications 3 years of experience in Contact Center Quality, VOC analytics, or CX Insights roles. Strong understanding of VOC classification, customer journey mapping, and root cause analysis. Proficiency in Excel, PowerPoint, and basic data visualization tools (Power BI, Tableau, etc.). Familiarity with tools such as CRM systems, AI GPTs, and feedback tools is advantageous. Excellent communication skills to present findings and influence stakeholders. Highly analytical with attention to detail, ownership mindset, and ability to work cross-functionally. What We Offer Opportunity to work on high-impact customer experience projects. A collaborative and customer-focused team environment. Clear path for career growth in Customer Experience, Process Excellence, and Insights.  Show more Show less

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Executive Assistant Overview Mastercard is looking for an Executive Assistant to support an Executive Vice President and SVP in their Pune Office. A high energy, creative, tech savvy professional with strong attention to detail, integrity and trust is desired. The role includes performing general administrative duties such as scheduling of meetings, complex travel arrangements, expense reporting, calendar management, and maintaining department records, among other core responsibilities. The incumbent will also work on projects supporting the team and contribute to the overall performance of the function. You will be working in Global Customer Delivery and Care (GCDC),a team that brings together Global Customer Care (GCC), Global Customer Delivery (GCD) as well as Operation Triage & Collaboration (OTC) to form one comprehensive team, dedicated to ensuring our customer’s end-2-end experience with Mastercard Technology is smooth, seamless and industry leading. You will need to be an expert multi-tasker and able to work at a fast pace in a thriving and friendly office. Role Responsible for all administrative and operational activities, which includes, but is not limited to scheduling complex in-person and virtual meetings and conference calls across time zones, global travel arrangements confirming visa and other travel requirements, project management support, expense reporting, departmental record keeping, and managing supplies Developing and/or preparing correspondence; reports, presentations or other key communication materials for the team; may research special topics as needed Manages internal and external inquiries by screening calls, answering questions, and redirecting to appropriate personnel Ad-hoc support for Direct Reports including duties such as tracking team work flow and building and managing reporting systems for such tasks. Coordinates logistics for more complex meetings/activities, i.e., internal and external meetings including various business events and handling ad hoc projects where assigned. Organize team events and conferences, coordinate agendas, collect and collate required documentation, provide IT support as and when required, source/book/monitor offsite venues. Uses discretion and care on a regular basis when working with sensitive/confidential data pertaining to the department or Mastercard Works as a team with other Executive Assistants in Mastercard to ensure alignment and operational coverage, serving as an administrative liaison with others inside and outside of the company Organize and oversee special projects, ensuring timely completion and attention to detail. Maintain department records and documents, ensuring accurate and up-to-date information. Implement organizational systems and process improvements to enhance overall efficiency. Provide basic IT support to the Manager and team in London, maintain active relationship with the Facilities team for any issues with office equipment and generic office upkeep All About You Executive administrative experience in a global corporate environment interfacing with senior and executive level management Impeccable attention to detail, with the ability to catch and resolve errors proactively. Must be able to self-direct and work effectively with others at all levels of an organization with team members, senior leaders, executive management and clients Demonstrated ability to work independently, making informed decisions and prioritizing tasks effectively. Strong communication and interpersonal skills to collaborate with colleagues and stakeholders at all levels. Ability to maintain confidentiality and handle sensitive information with professionalism. Proficient in using office software and tools to streamline workflow. Proficient knowledge of the MS Office Suite, including Excel spreadsheets and functions, Word and PowerPoint skills. Proficient in Outlook. A motivated and detail-oriented professional looking to contribute to the Mastercard mission and support the team objectives. A team-player who thrives in a fast-paced environment and can demonstrate the ability to manage several tasks simultaneously while maintaining high attention to detail. A critical thinker willing to explore and develop process improvements to streamline team operations, organization, and increase bandwidth and efficiency. Ability to function as a team member in a time-compressed, highly dynamic and ambiguous environment to ensure deliverables are achieved. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. R-250520 Show more Show less

Job Title: Senior Software Engineer I Department: Technology Reports to: Software Engineering Manager Experience: 3+ years Location: Ahmedabad, India-Remote Company Introduction Genea was built on a foundation of listening to and serving our commercial real estate customer’s needs starting with our flagship Overtime HVAC product. Over the years, we’ve earned the trust and loyalty of 21 of the top 25 largest commercial real estate companies in the US and continue to prove our value to them every day. Our clients depend on us to develop value-added technology solutions to solve other pain points in their operations. We have grown our product portfolio to serve the complex and expanding needs of property teams. Genea is a family of solutions are designed to improve commercial real estate operations through cutting-edge technology. Revolutionize access control, streamline overtime HVAC, and economize submeter billing. Our host of cloud-based, automated solutions are built to cut costs, reduce admin times, and maximize the tenant experience. Experiencing enormous growth with aggressive expansion plans, Genea is expanding a Software Development and Operations center in India and is looking for dynamic engineering leaders, who can become part of this already successful growth story, and partner in creating a world class team and products. Overview Senior Software Engineer I focus on applying the principles of engineering to software development. The role includes analyzing and modifying existing software as well as creating new software and designing, constructing and testing end-user applications that meet user needs — all through software programming languages. Genea is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some technology’s greatest challenges and make an impact on Genea’s end users. A software engineer's approach should be customer-centric and result-driven.Software engineer needs to combine computer science principles with innovative thinking to solve daily software development tasks. Transparency and teamwork and dedication are essential qualities of a software engineer. Duties And Responsibilities Write and test product or system development code Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies Continual focus on Product Quality Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency) Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality Availability to resolve urgent application issues outside of business hours Work as part of an Agile SCRUM team in the planning, scoping, estimation and execution of technical solutions You may be responsible for assisting in interviewing and training employees; planning, assigning, and directing work Performs other related duties as assigned by management. Qualifications Bachelor's degree in computer science, information science, or similar 3+ years of experience in software development Knowledge and working experience of any programming language and it’s frameworks Ability to work in a collaborative/remote team environment Understanding fundamental design principles behind a scalable application Knowledge and working experience using AWS/Azure/GCP cloud services Experience designing data persistence and caching concepts using both SQL and NoSQL DBMS Experience with Scrum/Agile development methodologies Competencies Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Perks & Benefits ✨ Work Your Way: Enjoy a flexible working environment that suits your lifestyle. ✨ Time Off: 24 days of PTO and 10 holidays to unwind and pursue your passions. ✨ Comprehensive Leave Options: Including maternity, paternity, adoption, wedding, and bereavement leaves to support you during important life events. ✨ Health & Safety First: Benefit from family health insurance and personal accident coverage beyond your CTC. ✨ Top Workplace Honors: Celebrated as a Top Workplace from 2021 to 2024. ✨ Balanced Workweek: Embrace a balanced life with our 5-day work schedule Show more Show less

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. Cyber Security Technology (CST) is a globally distributed team responsible for cyber security innovation and architecture, engineering, solutions and capabilities development, cyber resiliency, access management engineering, data strategy, deployment maintenance, technical project management and information technology security control support. Teammates in this role deliver moderately complex tools and systems that mitigate the risk of malicious cyber-attacks. Job Description Individuals in this role contribute to the protection of system boundaries, keeping computer systems and network devices hardened against attacks and secure sensitive data. It is important that those in this role actively create and nurture partnerships with peer teams and identify opportunities for cross-team collaboration. Individuals in this role operate within a structured environment with some oversight but are eager to take initiative and tackle complex problems within one or more security engineering domains. This role may mentor one or more junior team members Primary Level of Engagement: Works as a senior contributing member of an initiative, under supervision of an engineering lead. Primary Interactions: Direct Manager Engineering Lead Project Manager GIS Peers IT Stakeholders Internal GIS Customers Responsibilities Identify, define, document, and implement security system requirements for AWS and Azure utilizing Wiz. Develop and execute test plans and produce quantitative results. Leverage broad knowledge of information security technologies, techniques, processes, and prepare to grow that knowledge within one or more security engineering domains. Drive complex technical information security projects to ensure on-time delivery. Identify and raise risks or potential vulnerabilities at all stages of the security- engineering process. Think outside the box to develop multiple solutions to complex problems. Work closely with a diverse set of stakeholders with varying priorities to debate and negotiate paths forward. Contribute to existing test suites (integration, regression, and performance), analyze test reports, identify any test issues/errors, and triage the underlying cause. Document and communicate required information for deployment, maintenance, support, and business functionality. Identify gaps in information security standards adherence and work with appropriate partners to develop plans to close gaps. Requirements Education :Bachelor's Degree in Computer Science, or related technical discipline Certifications If Any: NA Experience Range Minimum 10 years of related experience Foundational Skills Broad knowledge of information cloud security technologies, techniques and processes and excitement to grow that knowledge within one or more security-engineering domains. Experience with Wiz is a mandatory. Coding experience in Hashicorp Terraform AWS OPA, SCP, SecurityHub, Config, EventBridge, SSM, Azure Policy Experience with policy as code, CSPM, cloud/SaaS security management is helpful. Ability to communicate (verbal and written) across all levels of the organization, from technical experts to senior executives. Comfortable working with distributed team members using video conferencing, instant messaging, telephone calls, etc. Strong attention to detail, confident enough to raise questions and identify issues. Enjoys trouble shooting and puzzle solving. Desired Skills Microsoft Defender a plus. Knowledge on Continuous Integration & Deployment tools DevSecOps Experience at a financial institution is a plus. Work Timings 12.30 PM to 9.30 PM Job Location Chennai / Hyderabad Show more Show less