Job Description Summary: The Human Resources Information Systems (HRIS) team supports NXP and the Global HR organization with the HR systems technology that serves as the company’s “HR engine.” HRIS supports the functions of employee master data, recruiting, talent and performance, learning, advanced compensation and many other employee life-cycle functions. NXP utilizes the Workday™ SaaS-based Human Capital Management (HCM) platform to serve over thirty countries in multiple operating languages. As a Workday HRIS Specialist, your challenge will be to serve as the bridge between the critical human resource management needs of NXP and the technology required to optimize the experience for the manager, employee and Human Resources professional alike. Job responsibilities Analyze client business requirements in context of existing and potential future systems capabilities Design optimal global solutions for HR Centers of Expertise, regional HR Operations leads, HR HelpDesk, Finance, and Compliance while addressing mandatory country-specific variations. Review plans from other teams and assess potential impact to the HRM and HRIS team. This includes also M&A activities. Lead, plan and design overall system configuration strategy and approach on assigned functional area. Collaborate with HRIS and HR Center of Excellence subject matter experts to support specific HR system functionality Conduct in-depth testing of new or enhanced functionality through development and execution of test plans, scripts and use cases as appropriate Identify, design and implement process and technical improvements to improve the user’s experience Job profile To be successful in this role you have: Bachelor’s or Master’s Degree in Business, Information Technology, Human Resources, Quality, Operations Research or a related discipline. Master’s Degree preferred 4 to 7 of experience in systems configuration/maintenance/design, problem triage and resolution, testing, implementation. A more senior position will be considered based upon the candidate’s skills, qualifications and experience Extensive Workday experience required (Business Processes, Condition & Validation Rules, Calculated Fields, Settings, etc.) System configuration experience as well as business process design and understanding impact of decisions on related systems and procedures. Show more Show less

About the Role As a pivotal member of our Quality Engineering team, you will architect, build, and evolve a robust test automation framework that underpins the delivery of our cloud-native, microservices-based applications. You’ll leverage both Azure and AWS pipelines, apply AI-driven testing innovations, and partner closely with development, DevOps, and product teams to drive quality and reliability at scale. What You’ll Do • Framework & Automation Development Design and implement a modular, maintainable QE framework for API, integration, and end-to-end testing Author and maintain automated test suites using Java, Karate , ReadyAPI , and REST-assured • CI/CD & Cloud Integration Build, optimize, and maintain Azure DevOps and AWS CodePipeline/CodeBuild pipelines to automate testing, deployment, and reporting Leverage Infrastructure as Code (Terraform or CloudFormation) to provision and manage test environments Support test execution and orchestration in containerized environments using EKS (Amazon Elastic Kubernetes Service) • Microservices Testing Define and execute test strategies for distributed services, ensuring coverage of contract, resilience (chaos), and performance scenarios Integrate service virtualization or mocking to facilitate early, isolated testing • AI-Enhanced Testing Incorporate AI/ML techniques (test-data generation, anomaly detection, self-healing scripts) to improve defect detection and reduce maintenance effort • Process Improvement & Collaboration Configure and streamline Jira workflows—automating test-case management, defect triage, and release gating Mentor peers on automation best practices, code quality standards, and continuous testing philosophies Analyze test results, collaborate on root-cause investigations, and feed insights back into development and DevOps processes What You Bring • Technical Expertise 5+ years as an Automation Engineer/SDET, with demonstrable success building test frameworks from scratch Advanced proficiency in Java (8+), with solid test-driven development and design pattern knowledge Hands-on experience with Karate , ReadyAPI , and/or REST-assured for API automation • Cloud & DevOps Proven track record designing CI/CD pipelines in Azure DevOps (Pipelines, Repos, Artifacts) and AWS (CodePipeline, CodeBuild) Experience managing workloads on EKS , Docker, and Kubernetes Azure DevOps Engineer Expert and AWS Certified DevOps Engineer – Professional (or equivalent) • Quality Tools & Practices Deep understanding of Jira administration: workflows, custom fields, automation rules, and dashboards Familiarity with BDD frameworks (Cucumber), containerization (Docker/Kubernetes), and performance testing tools (JMeter/Gatling) • Soft Skills Exceptional communication: translating complex technical concepts for diverse stakeholders Strong problem-solver: detail-oriented, data-driven, and passionate about continuous improvement Nice to Have Front-end automation experience with Selenium or Playwright Security and compliance testing Agile/Scrum background and experience driving DevSecOps adoption Show more Show less

Role: SOC Analyst Location: Kharadi, Pune Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living! The Security Analyst works on the detection and response for potential security incidents on the Smith & Nephew network, systems, and applications. This includes technical analysis and incident management, communications, and reporting. The role works with the Global SOC Manager. The work includes partnering closely with other functions within Information Security, with outsourced tier 1 SOC functions, with the wider IT team including Service Desk, as well as with HR, Legal, Procurement, and other functions. The role interacts with end users and technical resolver teams within Smith & Nephew as well as outsourced suppliers. The working hours are Monday to Friday (11AM - 8PM IST). What will you be doing? Complete alert and incident response activities following standard runbooks and processes, with work to include the initial triage and analysis, recording of the incident with all relevant details to high standards, and documenting all containment and response actions. Uses Smith+Nephew technology platforms and security tools to conduct investigations such as threat hunting or other proactive investigations outside the incident process. Write comprehensive reports including assessment-based findings, outcomes, and propositions for enhancements such as new detection plays, new runbooks or playbooks, process improvements, or tuning detection rules. Mentoring and coaching other team members, sharing skills and experience to enable higher levels of performance. Provide technical domain expertise to projects and initiatives aimed at improving the capability and maturity of Smith & Nephew information security practices. What will you need to be successful? Bachelor´s degree in Computer Science or a related subject preferred or equivalent experience. Licenses/Certifications: Relevant entry- or mid-level security certifications are advantageous but not required. Job-specific training will be provided. Experience: At least 4 years of experience in a relevant Information Security role. Experience working hands-on with SIEM and EDR/XDR technologies for the identification and response to existing and emerging threats. Familiar with MITRE ATT&CK for the identification and mapping of attacker tactics, techniques, and procedures (TTPs). Familiarity with network models (OSI and TCP/IP), common network terminology and concepts, and network equipment. Must be able to correctly interpret logs for firewalls (including WAF and IDS/IPS), Windows and Linux operating system logs, AWS and Azure cloud logs. Familiarity with web-related technologies (Web applications, Web Services, Service Oriented Architectures) and network/web-related protocols. Competences: Understanding of industry frameworks such as MITRE ATT&CK, MITRE D3FEND, NIST CSFv2, and NIST SP800-61r2. Using SIEM (including scripted query languages) and EDR/XDR technologies, threat intelligence tools, and ITSM tools. Familiarity with AWS and Azure cloud technologies and cloud security standards (CSA or equivalent). Understanding of API security and familiarity with AI security concepts (such as NIST AI RMF). Familiarity with ITIL methodology and terminology. Excellent written and oral communication skills, service attitude, and analytical approach to problem solving. Ability to work independently without daily direction, balancing conflicting priorities, and effectively tracking and managing task completion to committed deadlines. You. Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ). Other reasons why you will love it here! Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents/Parents in Law’s Insurance (Employer Contribution of 7,000/- annually), Employee Assistance Program, Parental Leave. Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances. Stay connected and receive alerts for jobs like this by joining our talent community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our new website and learn more about our mission, our team, and the opportunities we offer. Show more Show less

Lead Site Reliability Engineer 10 – 15 Years of experience, relevant 5 years' experience in Site Reliability Engineering principles such as SLO, SLI, SLA, error budgets, eliminating toil via automation, observability and monitoring, emergency response (triage, postmortem, retrospective) with hands on automation, Observability and Monitoring experience. Learn company's SRE framework, facilitate SRE technical assessments, identify gaps, and provide recommendations to product teams on SRE maturity journey plans. Lead SRE implementation efforts in reducing technical debt, align strategic and tactical delivery to accelerate SRE adoption in digital platforms. Experience working in Azure Cloud High Performance Computing environments. Cloud Fundamentals: Knowledge on cloud concepts; core Azure services; Azure Virtual Machine Scale Sets, and Azure management and governance features and tools. Software Engineering: Basic understanding of software development lifecycle and software engineering best practices, including code management (Git/GitHub), automated testing, and CI/CD pipeline. Preferred programming languages: C#.net, Python, Java, etc… Database: Microsoft SQL Server. Desire to develop new ideas, while following best practices for design and coding. Selection Criteria 1 Technical Skills - Demonstrated knowledge and experience in Site Reliability Engineering Fundamental (SLO, SLI, SLA, Error Budget, Postmortem, Toil Automation, Reliability Engineering, Product Resiliency Playbook, Support Model, Data Recovery) Software Engineering Fundamentals (Design Patterns, Coding Standards, Vulnerability Mitigation, Automated Testing) Cloud Fundamentals: Azure Basics, DevOps Hands-on experience in Visual Studio .NET/Code, Python, Ansible, GitHub, Java, and CI/CD pipeline. Structured technical problem solving and debugging Azure Virtual Machine Scale Sets Observability & Monitoring Selection Criteria 2 Align & Inspire - understand Digital Platform/Product Lines needs and coordinate/upskill Agile development teams to create/enhance solutions with Software Development Life Cycle (SDLC) based on SRE best practices and customer centricity focus. Leverage IT operating model to reduce cost for business partners for matured products. Selection Criteria 3 Agile/DevOps Professional Expectations Self-motivated SAFe Agilist/DevOps practitioner with T-shaped skills to deliver end-to-end solution via best practices and team collaboration. Fully engaged with SAFe PI Planning, value stream mapping, and scrum ceremonies. Show more Show less

Main Responsibilities Manage the PV Configuration Standards, Distribution Rules, Study Configurations in LSMV, LSR & EV triage module Perform User Accept Testing for Configuration Changes on behalf of the PV Systems Business Team Work with Business Users to understand the Configuration changes and document them Participate in updating training materials as releases move through the development and deployment process. Facilitate support and training sessions for system users Support Safety Team during Audits & Inspections for providing Safety Data and Ad-hoc reports on urgency basis Analyze the impact of changes to the system not just limited to Upgrades, Config Changes, Introduction of new features, and any other potential changes to the PV System Implement relevant action items to mitigate any potential issues arising based on the Impact Analysis Responsible for PV System Configurations of PV database- Company Products, Clinical & Post marketed Studies Business user Roles & Data Privacy Code Lists, Libraries, MedDRA, WHO Distribution Rules Accounts & HA Destinations E2B Profiles SDEA profiles & gateway Manage E2B gateway with Health authorities & Business Partners Implement Data Migration & Ingestion requests Actively participate and contribute to the growing needs of Drug Safety PV Regulations Support digital vendor teams in Configuration Changes needs, Testing & Deployments Work with Business Users to understand the Configuration change needs and document them Work in an Agile environment Experience About you Experience in PV Databases like ARGUS, Aris-G, VAULT Safety, LSMV etc. Experience in a systems operations support role within safety/pharmacovigilance as configuration analyst, configuration manager Hands-on in Case Processing to support the Business User for troubleshooting and problem solving Experience in configuration of Products, INNs, Salts and their variations, MedDRA Events Hands-on experience in dealing with Local Affiliates and understanding their Regulatory needs Experience and understanding of the safety/pharmacovigilance process and regulations, ICH GVP and GxP regarding systems validation and documentation Knowledge of IT systems in the pharmaceutical industry with an emphasis on PV systems Knowledge of validation processes Good knowledge of SQL, PL/SQL and MS Office Minimum 5 years of pharmaceutical industry experience with a focus on pharmacovigilance Strong experience in Computer System Validation is required Incumbent should have hands-on in Process Improvement practices Soft Skills Stakeholder management, Strong negotiation and communication skills, and ability to operate effectively in a global environment and across-line functions. Attention to details, Analytic, pro-active and effective problem-solving skills. Excellent organizational and project management abilities. Strong communication and interpersonal skills. Ability to work effectively in a cross-functional, multicultural environment. Think strategically and lead teams. Excellent team-work and interpersonal skills Ability to work in cross-functional teams Excellent oral and written communication skills Strong communication and interpersonal skills. Ability to work effectively in a cross-functional, multicultural environment. Think strategically and lead teams. Technical Skills Regulatory Standards, Good Pharmacovigilance Practices (GxP), PV Configurations, Safety risk management, Safety Reporting Requirements. Database Management: Familiarity with safety databases and systems (e.g., Aris-G / LSMV, Argus Safety, VigiBase, or similar systems) used for collecting, analyzing, and reporting adverse event data. Software Testing/Validation: Knowledge of user acceptance testing (UAT) for pharmacovigilance software and familiarity with data migration processes during system upgrades Good depth understanding of Quality Risk Management and Quality systems Education Bachelor’s degree in pharmacy / Life Sciences / Engineering or equivalent Academic qualification is desirable with 5 years’ Technical Experience in GxP systems preferably in PV databases Languages : Fluent in English (verbal and written) Show more Show less

Job Requirements Required Skillsets Exposure to OS (Linux variants) installation and trouble shooting Experience with object oriented and modular Linux OS programming and maintaining infrastructure on X86 systems. Hands on experience in trouble shooting of problems on computer systems Experience in Linux software packaging, install technologies and various scripting tools such as Bash, Python Ability to triage and fix defects in Bash, Perl, C and C++ programs. Manual and auto testing specific to compute HW and Operating System Version Control tools such as Perforce or gitLab Work Experience Desired Technical Expertise Demonstrated expertise with Linux Service Packs adoption, security patch installation. Experience with automated test suites infrastructure - test case development, automation, and continuous integration. Familiarity with C++ and Python IDEs (Visual Studio Code, Eclipse, CLion, PyCharm) Familiarity with scripting and C++ programming with Object oriented programing concepts applied in a production software environment. Experience with Cyber security tools, pen testing, vulnerabilities diagnosis and delivering software fixes. Personal Attributes Good Communication Skills and have ability to collaborate with global stakeholders Good professional Attitude towards work and willingness to work based on business needs Ability to work independently and willing to learn new tools & technologies Prior experience in Agile methodologies Show more Show less

Job Requirements We are seeking a skilled Test Engineer to evaluate the in-vehicle infotainment system while the vehicle is driven, simulating real-world user experiences. The ideal candidate will execute a predefined set of test cases, identify defects, and provide detailed reports to ensure that the system meets quality and functionality standards. Since the drive test is planned in Kerala, extending to other South India locations, this will require you to stay at rentals during travel periods. Work Experience Bachelor’s, Diploma or equivalent required; degree in Automobile Engineering, Mechanical Engineering, or related field preferred. 1-2 years of experience in infotainment testing, quality assurance, or a related field. Excellent analytical and problem-solving skills. Strong attention to detail and ability to follow test protocols. Effective communication and teamwork skills. Basic knowledge of testing methodologies and defect tracking tools. Automotive communication protocols: Familiarity with protocols like CAN, LIN, Ethernet etc. Experience in automotive IVI validation, testing, or related positions System validation: Experience in system validation within an Agile/Scrum environment OEM or Tier-1 supplier experience: Prior experience working with OEMs or Tier-1 suppliers Driving license with good driving records Responsibilities Execute test cases on the in-vehicle infotainment system to simulate real-world usage. Conduct thorough testing of infotainment features, including: Audio/Video playback Navigation Bluetooth connectivity Voice command Smartphone integration Other features as specified Conduct drive testing minimum 3 days a week Identify, document, and report defects or issues encountered during testing. Collaborate with engineers to reproduce and isolate defects. Provide detailed test reports, including steps to reproduce issues. Participate in defect triage meetings to discuss test results. Stay up to date with new infotainment system releases and updates. Maintain accurate records of test results, vehicle usage, and mileage. Collaborate with team to identify grey areas in software and perform detailed testing Conduct exploratory testing to identify potential system vulnerabilities and user experience improvements Show more Show less

Manual QA Tester (Minimum 2 to 3 years of experience) Participate in developing and documenting user stories, including testing estimates and validation tests. Develop, document, and maintain the test strategy and test scenarios. Partner with developers to ensure all areas of the application are thoroughly tested across various environments. Create, modify, and execute test cases for functional testing and report results in a clear, concise manner. Present appropriate results and data at the release signoffs Perform manual testing in a variety of client applications and systems from mobile/web apps, accessibility, and analytics to hardware and firmware. Create defects (JIRA bugs) for issues found with an appropriate level of detail. Manage and triage the defect backlog and ensure issues are resolved, including validation of the fix. Design and execute cross-system integration tests and regression tests for each release. Engage in various agile ceremonies for the team, document and estimate QA strategy for each story/card. Knowledge about Team Lead, customer interaction. Must be experienced in agile methodology and Jira . Skills:- · Up-to-date knowledge of software test design and testing methodologies · Working knowledge of test techniques and compatibility with various software programs · Working knowledge of programming · Excellent communication and critical thinking skills · Good organizational skills and a detail-oriented mind-set · Only West Bengal candidates can apply for this position. Experience & Qualification: - Minimum 2 year to 3 years of experience as a Quality Analyst/Tester Graduation or Post Graduation in B.Tech, M-Tech, MCA Salary: Rs 25000 to Rs 30000 per month Email id:- talentacquisition@devantitsolutions.com Contact Number: -7605083834 Only West Bengal candidates can apply for this position. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Language: Bengali (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 7605083834 Application Deadline: 13/06/2025 Expected Start Date: 14/06/2025

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: .NET . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Analyst - Life Sciences Location New Delhi Job Description Job title: Analyst (Life Sciences) Company Description: We’re L.E.K. Consulting, a global strategy consultancy working with business leaders to seize competitive advantage and amplify growth. Our insights are catalysts that reshape the trajectory of our clients’ businesses, uncovering opportunities and empowering them to master their moments of truth. Since 1983, our worldwide practice—spanning the Americas, Asia Pacific, and Europe—has guided leaders across all industries, from global corporations to emerging entrepreneurial businesses and private equity investors. Looking for more? Visit www.lek.com. Position Overview: The L.E.K. Capability Network (LCN) is an integrated part of L.E.K. Consulting, collaborating closely with consulting teams in L.E.K.’s worldwide network of offices to support them on their toughest and most impactful assignments. A typical project might involve an in-depth primary research campaign to identify and triage potential experts to speak to in a particular field, before holding discussions with them to discover their insights on a topic. It could involve rigorous secondary research to prove or disprove a client hypothesis, leveraging the full arsenal of L.E.K. toolkits and databases. Or it could mean undertaking a critical analysis to illuminate a pattern from the noise around it, to substantiate a strategic decision. More information can be found at www.lek.com/capability-network We are currently hiring Analysts into the LCN, a role which will report into the LCN Team Manager. Responsibilities will include, but are not limited to: Primary research Support internal consulting staff on projects by sourcing content experts and key opinion leaders (e.g., with LinkedIn, expert networks, cold calling, etc.) Perform internet research to help find contact information for top published experts (e.g., email addresses in medical journals or on hospital websites) Write solicitations for experts to conduct interviews with case teams, and custom solicitations for key opinion leaders (e.g., referring to papers he / she has published) Conduct local / international interview campaigns Summarize key takeaways from the interview campaigns and translate them into insights Secondary research Collaborate with teams to identify secondary research resources that address client areas of interest (e.g., journal articles, marketing / industry reports, government publications) Collect and analyze data and information found in databases Assemble fact bases and provide counsel to consultants on the data available, business and economic trends surrounding the issue Perform basic analysis such as benchmarking, industry profiling, basic market sizing and growth projections Confirm/disprove case team hypotheses, deriving insights and patterns from unstructured problem statements using publicly available reports, articles, thought pieces, company filings, etc. Produce output through Excel, Word and PowerPoint Exposure to pharma/life sciences databases- Citeline, Evaluate Pharma, DataMonitor & others Analysis: Modelling / surveys Undertake key data-related activities such as data entry, cleaning and ad-hoc analysis using Excel and analytical tools such as Alteryx, and prepare key output in visualization tools such as Review client data to understand gaps in datasets Code, test and analyze customer surveys, producing output in PowerPoint to help prove or disprove case hypotheses – managing the process end-to-end Slide preparation and quality control Create sophisticated visuals in PowerPoint and Tableau for consulting teams to use in client presentations Collaborate with L.E.K. Graphic Design team to recommend visually interesting layouts for showing complex data Capture high-quality slide visuals from team and convert them into general templates for collection in a repository (e.g., on the firm intranet) for firm-wide use Review slide formatting for quality control, making layouts consistent and in line with L.E.K. brand standards (e.g., updating L.E.K. IP to current visual standards) Case closure support Prepare redacted versions of materials for delivery to KM Prepare PowerPoint release documents for case team to deliver to client Facilitate access agreements process for teams interacting with investors (e.g., as part of a due diligence) Qualifications: The ideal candidate will have 2-4 years of relevant experience with a top-tier consulting firm An undergraduate degree in Pharmacy, Biology/Life Sciences, or Biotechnology and/or a postgraduate qualification in Pharma or Healthcare field Basic understanding of business concepts and their practical applications Working knowledge of the pharmaceutical value chain - drug discovery, clinical trials, market access, payer dynamics Experience of working on the competitive landscape assessments, indication prioritization, and pricing analyses across therapy areas Ability to work on multiple tasks and activities at once and flexibility to re-prioritize Expert PowerPoint and Excel skills Strong communication skills, both written and verbal High attention to detail Benefits and Perks: L.E.K. offers you the opportunity to work in a hybrid setup We are among the best paying firms globally Generous time away Wellness benefits – Health Insurance, Wellness Apps, Gym reimbursement, etc.

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of Cotality with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in Cotality's Product Development capabilities, focusing on creating and delivering innovative solutions for the Property & Casualty (P&C) Insurance and Property Restoration industries. While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the Cotality family, sharing the same commitment to innovation, quality, and client success. When you join Next Gear India Private Limited, you become part of the global Cotality team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights. Not all companies are made equal, and at Next Gear Solutions this adage could not be more true. The team at Next Gear Solutions has reimagined restoration job management for contractors in a modern world and helps insurance carriers codify their best practices into actionable solutions. Restoration contractors and adjusters work in extreme conditions to service their customers, and we believe it’s our responsibility to help any way we can, so our tools that are as mobile as the phones they carry. We offer more than just software: we start with feature-rich products and back those up with five-star service and support. Next Gear Solutions is looking for a Software QA Engineer well versed in developing, documenting, and executing tests to ensure the delivery of a quality business application software product. This position will involve testing and analysis of mobile applications and websites and their coding, writing test cases, test execution including identification and tracking issues through resolution. This position may also involve the following: participation in developing and refining user requirements, working on cross-functional teams (both internally and externally), building/deployment of new code lines in a product, and releasing innovative software solutions to potential and existing customers. Must develop and adhere to quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout the development lifecycle. Job Qualifications: Minimum Qualifications Relevant college course work or experience in engineering or related discipline Experience with testing web based applications Excellent written and oral communication skills Strong organizational, planning, and analytical skills The ability to manage multiple priorities and projects simultaneously Familiar with multiple web browsers and OS platforms Proficiency in diagnosing, reporting, tracking, and resolving quality issues Superb communication skills, with the ability to work independently as well as part of a team An ability to rapidly triage technical issues Experience with Windows services Ability to understand/translate business needs into appropriate testing of software solutions Ability to decompose internal and customer requirements into detailed test cases for functional and regression test execution Ability to provide occasional after-hours test and/or deployment support Candidates must be professional team players who have a competitive fire and passion about quality and how business processes work and interact. In addition, candidates need to be quick learners who apply their testing skills while exhibiting leadership in process re-engineering and in the implementation of process, technological, and organizational changes Skills preferred for this position: Programming and/or database skills are a plus. Experience with client-server architecture 2 or more years working with Windows SQL Server Agile methodologies (scrum) LINQ and/or SQL Cotality's Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates

Job requisition ID :: 83720 Date: Jun 6, 2025 Location: Delhi Designation: Deputy Manager Entity: Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Your work profile As Deputy Manager in our Cyber Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - We are seeking a skilled and proactive SIEM Content Management Specialist to join our security operations team. The ideal candidate will be responsible for designing, implementing, and managing custom SIEM content that supports the organization's security monitoring and threat detection capabilities. You will play a key role in ensuring that our SIEM system is optimized to detect, analyze, and respond to potential security threats effectively and efficiently. Desired qualifications Certifications such as CISSP, GSEC, CISM, or certifications specific to SOAR platforms (e.g., Palo Alto Cortex XSOAR Certification) Experience required – 5-8 Years Location and way of working Base location: Mumbai Professional is required to work from Client office Your role as a Assistant Manager We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, Senior Executive across our organization must strive to be: Deep understanding of security concepts, including incident response, threat intelligence, network security, and vulnerability management. Utilize SOAR platforms to automate security processes and response activities. Develop, maintain, and enhance automated playbooks in SOAR platforms to streamline and improve incident response workflows. Collaborate with security analysts and incident responders to design playbooks that automate and orchestrate the detection, triage, investigation, and remediation of security incidents. Integrate playbooks with a variety of security tools such as SIEMs, firewalls, threat intelligence platforms, endpoint protection tools, and ticketing systems to improve the efficiency of the security operations center Test playbooks to ensure they are working as expected, troubleshoot issues, and optimize them for performance and scalability. Document playbook logic, workflows, and integrations to ensure that they are understandable and maintainable by other team members. Work closely with security engineers, analysts, and IT teams to align playbook development with security operations needs and organizational goals. Provide technical expertise in the configuration and optimization of SOAR tools. Assist in the evaluation and selection of SOAR technologies based on organizational needs. Document and maintain standard operating procedures for SOAR processes and playbooks. Experience with Cortex XSOAR (preferred) or other security orchestration platforms. Ability to troubleshoot issues, perform root cause analysis, and continuously optimize automation processes. Technical Skills: Strong understanding of security technologies (e.g., SIEM, EDR, firewalls, vulnerability management). Knowledge of scripting and automation (Python, JavaScript, PowerShell, etc.) for building playbooks and integrations. How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome… entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. *Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices. At Deloitte, ethics and integrity are fundamental and not negotiable. We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process. We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte. We advise career aspirants to exercise caution. In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_

Description : We are seeking a skilled Cloud Vulnerability Management Operator to join our dynamic team. As an Cloud Vulnerability Management Operator, you will be responsible for identifying, assessing, and mitigating vulnerabilities across our multi-cloud environments. You will leverage native cloud tooling and services to ensure the security and integrity of our cloud infrastructure. What you will do: Work under the supervision and direction of the Threat and Vulnerability Operations Manager (TVM) and other senior members of the Security Operations team Develop strong working relationships with support teams, management, and cross-functional working groups Provide guidance to junior-level staffing where appropriate You would be responsible for reducing the Security risks in the cloud infrastructure environment Curate and ensure metrics and reporting are shared with leadership and key stakeholders, time to triage, time to respond Configure and maintain Cloud Posture Management tooling (CSPM) and provide guidance on secure infrastructure best practices Provide expertise within the Threat and Vulnerability Management program which includes Cloud Security Posture Management (CSPM) Develop technical security controls and secure configuration baselines for public cloud resources in AWS, Azure, and GCP Responsible for identifying, assessing, and mitigating vulnerabilities within a multi-cloud infrastructure Implement and leverage native cloud services to ensure the security and integrity of the multi-cloud infrastructure (e.g., AWS Inspector, GCP SCCP, Azure Defender) Ensure the regular scanning of instances and images to identify and assess vulnerabilities Assist with the tracking of the Infrastructure Bill of Materials (IBOM) to maintain an up-to-date inventory of all components and their security status Collaborate with development and operations teams to integrate security best practices into the CI/CD pipeline as it relates to posture management Review and ensure cloud infrastructure assets follow traditional CIS benchmarking standards and complete all required scanning (e.g., image scanning, VM, container, etc.) Create and maintain remediation tickets across our multi-cloud environment Proactively document and communicate deviations from standard baselines Fundamentals, Network/Endpoint Security, Cybersecurity Risk & Compliance, or Information Technology Strong organizational, interpersonal, and presentation skills Excellent written and oral communication skills Ability to multi-task and handle multiple projects at the same time Exceptional problem-solving, critical thinking, and analytical skills Desired Skills: 5-10+ years of Cloud Security experience Experience in Cloud Vulnerability management, configuration, and validation using various tools across multi-cloud environments Subject matter specialist or expert knowledge in AWS Inspector for Cloud, GCPs SCCP Cloud-related certification in either AWS or GCP Azure certification desired Awareness of metrics and reporting structure including experience with metrics curation tools (e.g., PowerBi) Proficiency using both the AWS Management Console and the AWS Command Line Interface (CLI) Proficiency in using both the GCP SCCP and the GCloud CLI commands Experience leading teams without a management role Possess at least five years of Linux and/or Windows System Administration knowledge Experience with vulnerability scanning tools and reporting Experience with vulnerability management scoring methodologies Knowledge of Cloud Posture Management tooling Knowledge of OWASP Top 10 Experience with the threat intelligence lifecycle Experience with application security frameworks Show more Show less

Brief Description Configuration Specialist Position Summary The Configuration Specialist implements business rules in FireLight®, Hexure’s proprietary SaaS electronic fulfillment solution. This position applies template and custom business rules to applications for financial products to assure that users of the platform complete applications for financial products “In-Good-Order”; both from the perspective of completeness of individual forms and completeness that all necessary forms are included in an application package. This position is involved throughout the software development life cycle starting with requirements gathering and continuing all the way through to the successful implementation of each project. This position also provides basic Tier 2 production support from a Firelight configuration perspective. About US (Hexure India) Headquartered in the city of Jaipur, Rajasthan, we are a team of highly motivated and committed individuals with years of expertise, developing and delivering innovative sales automation solutions for the insurance and financial services industries. We work collectively with our US-based company to develop software solutions that are intuitive, easy to use, and compliant. Together as a team, we strive to provide our insurance carrier and distributor clients best-in-class sales solutions that transform business processes and empower sales across all insurance, retirement and investment products. We encourage creativity and innovation, champion teamwork and are committed to being the best at what we do – and always have our customers best interest in mind. Employment Benefits Package Includes 100% employer paid medical insurance for family, 100 % employer paid accidental insurance. 100% employer paid term insurance. Pre-tax savings programs and retirement planning programs. Parking, Team Building Activities, Employee Appreciation Events. Hybrid work schedule. Twenty days annual paid time off/sick time on an accrual basis, Maternity Leave, Paternity Leave and Bereavement Leave. Casual work environment with 5-day week. Deliverables And Performance Measures Create business rules to drive the user experience when completing the applications electronically based on those requirements. Maintain and update business rules for multiple work items in the carrier workflow including but not limited to Role Codes, Review Queue, Needs Determination, mapping documents and admin mappings. Support customer deployments. Monitor issues tracking software to address issues submitted by internal and external test teams in a timely manner. Perform end-user scenario testing and assist the team with unit and integration testing to ensure the application/product works as specified. Participate in team meetings by preparing and communicating progress on work assignments. Work cooperatively with other specialists and developers on shared projects. Participate in team meetings by preparing and communicating progress on work assignments Support the team in troubleshooting of problems and issues. Triage client support tickets requiring basic technical knowledge of the architecture of the supported system. Meet Utilization and productivity targets. Deliver code simplicity with high quality and low churn. Meet project deadlines and established KPIs. What Will Make You Successful 1 – 3 years’ experience in a technical field. High degree of proficiency in Web and Desktop applications, including Excel, Word, and PowerPoint. Must have demonstrated experience in XML creating, editing and troubleshooting XML documents and schemas, as well as integrating XML with various software applications. Proficient in English with good written and oral communication skills. Capable of working independently with minimal supervision or as a part of a team. Proven ability to work in a fast-paced environment and manage multiple projects and priorities. Demonstrate effective decision-making and problem-solving skills; attention to detail and accuracy is mandatory. Self-motivated, not afraid to seek out knowledge and stay abreast of new technology trends. Understand the importance of following procedures currently in place. Financial services industry experience is a plus. Core Values Courage: At Hexure we bravely tackle challenging tasks by speaking up and taking the first step. We are looking for candidates who are not afraid to take on new tasks and ask for help when needed. Accountable: We take ownership of our impact on colleagues, customers and community. We are looking for candidates who understand the impact of their words, work, and actions, striving to ensure that goals and objectives are met with integrity, while leveraging their influence to enhance the lives of colleagues and customers. Resilient: We swiftly recover from setbacks by maintaining a solution-oriented mindset, staying focused and continuously seeking improvement. We are searching for candidates who exhibit strong resilience, showing the ability to bounce back quickly from adversity, embrace challenges with a positive attitude, and consistently drive towards overcoming obstacles. Inquisitive: At Hexure we seek innovative solutions and constantly challenge the status quo. We are seeking candidates who demonstrate natural curiosity, actively ask questions, pursue new knowledge, and eagerly explore uncharted territories to drive innovation. Nimble: We are flexible and adaptable. We are seeking candidates who can quickly adjust to changing circumstances, embrace new challenges with ease, and effectively navigate dynamic environments. Growth: At Hexure we commit to nurturing the growth and development of our employees, business and communities. We are seeking candidates who will match our enthusiasm for continued growth. Where We See This Role Going We are committed to being a driving force in the innovation of the insurance market and that means that we help our employees stay on top of current trends and technologies, and progress within our company. This position can move into the following roles. Senior Configuration Specialist Principal Configuration Specialist Expected Hours Of Work This is a full-time position with regular office hours Monday through Friday. This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Show more Show less

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Cybersecurity SOC Analyst - Tier1 (SOC-Security Operation Center) The Cybersecurity Analyst will be responsible for the handling, and escalation of, alerts which require technical triage and analysis. This may include web attacks, malware infections, and phishing campaigns, which have been identified by the Information Risk & Security team’s technology stack. Functional Responsibilities Experience Monitoring SIEM solutions and a variety of other security devices found in a SOC environment (e.g. Behavioral Analytics tools, IDS/IPS, log management tools, and security analytics platforms. Creating and maintaining documentation for security event processing. Acknowledge and handle the incoming security alerts. Use the internal ticketing system and dashboards to update the tickets/alerts accordingly and escalating them to the appropriate teams if necessary. Assist the Incident Response team on alerts escalated to them by the SOC team. Develop/Update and follow Standard Operating Procedures (SOPs) and Playbooks to handle standard and out-of-band alerts. Report to the Incident Response Team quickly and efficiently regarding urgent matters. Ensure ticket queues are always within satisfactory limits and all tickets are updated. Provide On-Call Support for emergency or high severity issues. Liaise with partner teams and end-users for security related tickets and activities. Qualifications Bachelor's degree in Conputer Science / Electrical & Electronics / IT Engineering ; MCA Excellent verbal and written communication skills. Excellent analytical and problem-solving skills required. Minimum of 5+ years of experience in a SOC or Cybersecurity. Equivalent Certifications (Network+, Security+, CySA+, GSEC, GMON, etc.) Experience working with SIEMs and evaluating SIEM alerts, EDR , NDR Experience leveraging core security and infrastructure technologies during investigations (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS) Key Competencies Ability to think with a security mindset. The successful candidate has a good IT background with good level knowledge of multiple relevant security practice areas (anti-malware solutions, patch and vulnerability management, network security; monitoring; endpoint, etc.) Knowledge of TCP/IP Protocols, network analysis, and network/security applications. Good knowledge of various security tools and monitoring devices; e.g. able to read and understand IDS/IPS/Firewall/Proxy logs and determine the current state of play. Experience in correlating malware infections with attack vectors to determine the extent of security and data compromise. Ability to work in a time-sensitive environment; must be detail oriented and able to multitask to meet deadlines and company objectives. Experience in large, geographically diverse enterprise networks. Ability to build lasting relationships with partner teams and stakeholders. Strong written and oral communication skills, including the ability to interact directly with customers that do not have an IT background. Documentation; experience in writing reports and documenting tickets efficiently and accurately. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** Show more Show less

Job Title: Technical Support Manager Location: Pune, India Department: Technical Support Type: Full-Time Job Summary We are seeking an experienced and proactive Technical Support Manager to lead a team of support engineers responsible for delivering high-quality technical assistance to customers. The ideal candidate will oversee daily operations, ensure timely resolution of issues, and foster a culture of continuous improvement and learning. This role requires strong leadership, excellent problem-solving abilities, and a passion for delivering exceptional customer support. Key Responsibilities Manage, mentor, and develop a team of technical support engineers. Ensure smooth daily operations, including case triage, phone support, and ticket management. Act as an escalation point for complex or high-priority technical issues. Collaborate with cross-functional and global teams to drive alignment and service consistency. Monitor team performance through dashboards, KPIs, and service-level metrics. Identify trends and communicate insights to improve customer experience. Lead recruitment, onboarding, and training efforts for the support team. Participate in support strategy, planning, and process improvements. Stay current with SAS technologies, third-party tools, and industry trends. Ensure compliance with internal policies and customer expectations. Contribute to product lifecycle feedback based on customer interactions. Qualifications 5+ years of experience in technical support or a related field, including 2 years leading a frontline support team. Bachelor’s degree in Computer Science, Engineering, or related discipline. Proven experience managing enterprise software support teams. Strong knowledge of ticketing systems (e.g., ServiceNow) and support tools. Excellent communication, interpersonal, and decision-making skills. Ability to manage priorities in a fast-paced, multitasking environment. Experience with SAS software is a strong advantage. Strong customer service orientation and ability to advocate for clients. Demonstrated ability to lead team development and growth initiatives. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here. Additional Information SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS Show more Show less

Script Assist is building the operating system for private healthcare—starting with medical cannabis and expanding rapidly into GLP-1s, TRT, and next-gen therapies. Already powering over 20% of the UK’s medical cannabis market (and growing >15% MoM), we are the platform of record for digital clinics and pharmacy groups transforming patient care at scale. We’re now hiring a Senior Consultant – Health Platform Delivery (Key Accounts) to join our high-impact team in India. This is your opportunity to own relationships with leading UK clinics and pharmacy groups, act as their trusted digital advisor, and shape how modern healthcare is delivered. This isn’t traditional support. This isn’t implementation by numbers. This is high-complexity, high-ownership delivery at the cutting edge of global digital health. What You’ll Do Own the Relationship. Be the face of Script Assist for your assigned portfolio of high-value UK clinics and pharmacy groups—trusted advisor, strategic partner, and problem-solver all in one. Full-Cycle Delivery. Lead onboarding, configuration, and go-live for new clients. Shape our platform to fit UK clinical workflows and regulatory requirements. Drive Adoption. Deliver dynamic training sessions to doctors, nurses, admins, and pharmacists; build excitement and ensure every user is set up to succeed. Solve and Unblock. Triage complex platform and workflow challenges, coordinate with our UK, product, and engineering teams, and make things happen fast. Refine How We Deliver. Help build our delivery playbooks, best practices, and implementation frameworks as we scale across clinics, therapies, and geographies. Be the Trusted Voice. Gather feedback, identify upsell/growth opportunities, and shape our roadmap with insights direct from the front lines. Who You Are 4–8 years’ experience in healthtech, SaaS implementation, ERP/EHR/EMR delivery, or digital transformation consulting—ideally as a consultant at Accenture, Deloitte, EY, PwC, Infosys, TCS, Cognizant, or similar top-tier firms. Client-Facing: You’ve been the go-to consultant, solution architect, or project lead for leading healthcare clients—preferably in the UK/EU or on major global product rollouts. Healthcare & Platform Expertise: You understand the complexities of clinical workflows, pharmacy chains, and digital health delivery. Bonus points if you’ve implemented or consulted on platforms like Cerner, Oracle Health (Cerner), Meditech, GE Healthcare, Epic, Innovaccer, HealthPlix, Eka Care, or other leading EHR/ERP systems. ERP & Digital Consulting: Deep experience in ERP transformation, healthcare IT, or digital platform deployments for hospitals, clinics, or pharmacy groups. Consulting Mindset, Product Passion: You’ve built your toolkit at the intersection of strategy and execution—comfortable advising C-level clients, but equally energized rolling up your sleeves to deliver results. Confident Communicator: Fluent, persuasive, and professional in English—adept at leading boardroom conversations, building trust, and translating clinical or operational needs into technical logic. Independent Operator: Thrive as a “single point of contact”—owning client success without a large delivery team supporting you. Hungry for Growth: Ready for a bigger stage and bigger impact. You want more than a job—you want to shape the future of healthcare delivery and grow as Script Assist scales globally. Why Script Assist? Immediate Impact: Your work connects directly to clinicians, patients, and business leaders—every day, every ticket, every launch. Rocketship Growth: Join a company already dominating a sector—and now expanding rapidly across therapies, regions, and partners. Full Platform Depth: Go beyond appointments—own delivery for end-to-end workflows: booking, prescriptions, fulfilment, payments, and more. Lean Team, Big Stage: Work directly with our global founders, shape the playbook, and have your voice heard at the highest levels. Accelerate Your Career: The impact you make here will fast-track you for leadership—on the ground floor of something genuinely big. Remote-First: 100% remote, India-based; collaborate with UK, EU, and global teams. What Success Looks Like Within 6 months, you’ll: Have onboarded multiple major UK clinics/pharmacy clients—referenceable, delighted, and active. Be the first person our clients call for anything platform-related—trusted, valued, and relied upon. Be shaping how we deliver for new markets, therapies, and partners—ready to step up as we scale. Show more Show less

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Lead a team of Software Engineers to design, develop, and operate high scale applications across the full engineering stack. Design, develop, test, deploy, maintain, and improve software. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.). Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit, globally distributed engineering team. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Manage sole project priorities, deadlines, and deliverables. Research, create, and develop software applications to extend and improve on Equifax Solutions. Collaborate on scalability issues involving access to data and information. Actively participate in Sprint planning, Sprint Retrospectives, and other team activity. What Experience You Need Bachelor's degree or equivalent experience 10+ years of software engineering experience 5+ years experience writing, debugging, and troubleshooting code in mainstream Java, SpringBoot, TypeScript/JavaScript, HTML, CSS 5+ years experience with Cloud technology: GCP, AWS, or Azure 5+ years experience designing and developing cloud-native solutions 5+ years experience designing and developing microservices using Java, SpringBoot, GCP SDKs, GKE/Kubernetes 5+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs. What Could Set You Apart Self-starter that identifies/responds to priority shifts with minimal supervision. Experience designing and developing big data processing solutions using Dataflow/Apache Beam, Bigtable, BigQuery, PubSub, GCS, Composer/Airflow, and others UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. What You’ll Do Lead complex testing efforts, estimating time and resources Define test environment configuration Define test cases outside of user-defined requirements and perform testing of applications, focusing on functional and end-to-end testing, validating that system response and output accurately reflect business requirements as outlined in requirements document Recommend changes to existing testing methodologies Collaborate with Product Owners and development team to plan and and assist with user acceptance testing Identify and resolve test environment issues What Experience You Need BS degree in Computer Science or related technical field 5-7 years of software testing experience Able to create and review test cases according to specifications Created test strategies and plans Led complex testing efforts or projects Participated in Sprint Planning as the Test Lead Collaborated with Product Owners, SREs, Technical Architects to define testing strategies and plans Cloud Certification Strongly Preferred What Could Set You Apart Requirements Analysis Thoroughly review and analyze functional and non-functional requirements, user stories, and design specifications to gain a comprehensive understanding of the system under test. Participate in requirements review meetings and provide valuable feedback from a testing perspective. Identify ambiguities, inconsistencies, and potential testability issues in the requirements. Test Case Design And Development Design, develop, and maintain well-structured, comprehensive, and reusable test cases and test scenarios based on the analyzed requirements. Create positive, negative, boundary value, and edge case test scenarios to ensure thorough test coverage. Organize and manage test cases effectively using test management tools. Test Execution Execute test cases meticulously and accurately according to the defined test plans and procedures. Perform various types of testing, including functional testing, integration testing, system testing, regression testing, and usability testing. Document test execution results clearly and concisely, indicating pass/fail status and any deviations from expected behavior. Defect Identification And Reporting Identify, document, and track software defects with detailed steps to reproduce, expected results, actual results, severity, and priority using defect tracking tools. Participate in defect triage meetings to prioritize and manage the defect lifecycle. Test Bed & Environment Setup Assist in setting up and configuring test environments as needed. Ensure the test environments are stable and representative of the production environment. Troubleshoot any environment-related issues that may arise during testing. We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. Preferred qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale. Responsibilities Write product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Unilever Bengaluru, Karnataka, India Posted on Jun 5, 2025 Apply now Job Title: Cyber Security Forensics SME Location: UniOps Bangalore About Unilever Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you. About Uniops Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. Responsibilities The person in this role is expected to generate leads for the Incident Response team (based on forensic evidence) for timely containment and response actions. It is expected that the person leads all in-house investigations and also coordinates with external investigators/specialists in major incidents. Conducts forensics analysis of cyber security incidents to deduce RCA and understand the relevant threat (for example malware behaviour and TTP through static and dynamic analysis) and potential impact. Utilizes latest and advanced knowledge of SOC Technologies and Forensic technologies (such as Memory Forensics, Network Forensics, Filesystem Forensics, Malware analysis and Reverse Engineering, Device Forensics - HDD/SSD/Smart Phone) across various platforms (end-points, servers, AWS/Azure/GCP cloud) and Operating Systems (Windows, Linux, UNIX, Mac, AIX, etc.) for supporting Forensics investigations. Participates in scoping discussions with stakeholders for forensics capability projects and investigations to understand the requirement, identifies and communicates feasibility and approach, undertake and follow-up actions till timely delivery and successful conclusion. Ensures that all investigations are appropriately conducted and documented as per cardinal forensic principles and evidence handling (collection, analysis, sharing and preservation) is compliant to the process. Effectively and timely triage and respond to incident investigation. Key Requirements MANDATORY Strong ethics, communication and team skills Hands-on experience with Enterprise SIEM (like Splunk, QRadar, Sentinel, etc) and EDR tools (like Microsoft Defender, CrowdStrike Falcon, etc) Hands-on experience with Enterprise Forensics tools (like EnCase, FTK, AXIOM, etc) Hands-on experience in memory forensics, network forensics and malware analysis Minimum 10 years of enterprise experience in a global SOC (Security Operations Centre) / DFIR (Digital Forensics or Incident Response) domain. Working knowledge of at least one of the scripting tools: Python/ Perl/ PowerShell EnCase Certified Examiner (EnCE) GIAC Certification GCFE/ GCFA/ GREM/ GNFA At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you! Apply now See more open positions at Unilever Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale. As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development. More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains. A Day in the Job As a Senior IT Helpdesk Technician at Sonatype, no two days are exactly the same—but here’s what a typical day might look like: Fielding and responding to helpdesk requests submitted via email, Slack, and our ticketing system, ensuring timely triage, resolution, or escalation in line with SLAs. Supporting both remote and onsite employees, assisting with access issues, device setups, application support, and general troubleshooting across Windows, macOS, and SaaS platforms. Documenting resolutions and runbooks for recurring issues to strengthen our knowledge base and improve future response times. Updating project statuses and task progress within Jira or Zendesk, collaborating with cross-functional teams on ongoing IT initiatives. Participating in weekly team check-ins and async updates to stay aligned with IT priorities, project deadlines, and ticket trends. Providing coverage for teammates during absences, ensuring continuity of support across all time zones where our employees operate. Managing hardware inventory and software licensing, including shipping devices to remote users, tracking asset status, and coordinating with vendors when needed. Identifying patterns in support tickets to recommend and implement improvements or proactive solutions that reduce recurring issues. Collaborating with security and compliance stakeholders to uphold IT policies and support secure, scalable practices. This role requires strong ownership, attention to detail, and a service-first mindset—our team only succeeds when you do. Core Key Soft Skills Empathy & Patience - Understands user frustration, listens without judgment, and calmly guides them through issues — regardless of technical ability. Curiosity & Continuous Learning - Growth Mindset. Self-driven to explore, learn, and improve — whether it’s a new tool, an unfamiliar issue, or an opportunity to optimize a process. Strong Communication Skills - Explains complex technical problems clearly to non-technical users; adapts tone and approach depending on the audience. Accountability & Follow-Through - Takes ownership of issues from start to finish, keeps users informed, and doesn’t let things “fall through the cracks.” Emotional Intelligence Under Pressure - Maintains composure and professionalism during high-stress situations or when dealing with upset users. Team Collaboration & Mentoring - Actively supports colleagues, shares knowledge, and contributes to a culture of trust and mutual respect. Service-Oriented Mindset - Focuses on user experience, not just ticket closure — always aiming to resolve the root cause, not just the symptom. Communication - Fluency in the English language - spoken and written Required Technical Skills (macOS-Centric & Cross-Platform) macOS Diagnostic & Support Expertise Deep familiarity with macOS system architecture, Console logs, Activity Monitor, Disk Utility, and Terminal for troubleshooting. Experience with FileVault, system permissions, keychains, software updates, and MDM-enrolled devices. Troubleshooting common tools like Zoom, Slack, Microsoft Office365, Google Workspace, and printing/network issues. Device Management Experience Comfortable with tools like InTune for Windows and Jamf, Kandji, or Mosyle for macOS deployment, patching, and policy enforcement. Experience supporting iOS and other Apple ecosystem devices is a plus. Basic Cross-Platform Support Familiarity with supporting Windows devices as needed. Advanced Understanding of network basics: Ethernet and Wi-Fi troubleshooting, VPN usage, DNS/DHCP. IT Ticketing Systems & Support Processes Proficient in using and optimizing IT ticketing tools (e.g., Jira Service Desk, Zendesk, or ServiceNow). Skilled in prioritizing, categorizing, escalating, and documenting incidents with an SLA-aware mindset. Mastery of English reading and writing skills is required. Security Awareness & Best Practices Enforces secure end-user behavior (e.g., MFA, passkey, phishing recognition, secure password practices). Familiar with endpoint protection, encryption (FileVault), and basic compliance considerations. Certifications & Experience Experience: 4–6+ years in IT support, ideally in fast-paced software development and user-first environments with Windows and MacOS endpoints, Okta for IAM/SSO, and Google Workspace for productivity apps. Certifications (Nice to Have): Apple Certified Support Professional (ACSP) ITIL Foundation CompTIA A+ or Security+ LI-AL1 At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. Show more Show less

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* The Incident and Change Management function is responsible for identifying, mitigating/resolving and managing risk and impacts from change, technology and non-technology events and ensures the integrity and stability of service delivery channels through strict adherence and enforcement of incident and change management principles, thereby minimizing the overall impact to our customers and associates. Job Description* The individual needs to work as an Incident manager for Incident and Continuity Management line of business which is engaged in providing contingency management services to its supported LoBs. From an incident management point of view, the primary job requirement is to identify and mitigate impacts and risks for our customers as well as associates arising out of technology and non-technology related events. As a change manager the individual will be acting as a voting member of multiple Change Advisory Boards (CAB) where planned or expedited technology & facility changes are presented for approval. Role of an ICM consultant is to review all change requests concerning our supported LoBs from an impact perspective and accordingly approve/reject the request. Responsibilities* Resource will be responsible for real time incident & change management for all technology and non-technology incidents impacting the production environment Escalate issues impacting multiple users that cannot be easily resolved to technology teams, including creating incident tickets, opening bridge lines, paging support teams, and kicking off triage efforts. Engage in the triage efforts for impacting issues and drive technology teams to provide restoral as quickly as possible. Act as the liaison between contact centers and technology, provided key information about incidents to technology teams to assist with triage as well as providing direction to the business (contact centers) about estimated restoral times and actions that should be taken to minimize impact during the triage. Represent the supported businesses in a CAB (Change Advisory Board) meeting to ensure that planned events do not disrupt or adversely impact their operational stability. Continually assess the severity of an incident with respect to the impacts caused by it and regularly communicate the same to all stakeholders. Monitor, identify, track, report and mitigate impacts (wherever possible) and risks arising from an incident or a change Demonstrates business and/or technical acumen to recommend and implement solutions that protect the bank's assets. Requirements* Education* Graduates / Post-graduates with good track record/academic scores Certifications if any- ITIL V4 foundations, ITIL Intermediate – Service Operations, Business Continuity Planning and Crisis Management, COBIT 5, Industry certification like CCNA, BCP, MCP etc will be highly regarded. Experience Range* 8-10 years Foundational skills* Hands on experience in incident/problem management Excellent communication skills, both written and verbal, is a non-negotiable requirement In depth knowledge of the ITSM processes Desired skills* Familiarity with ITIL/ITSM methodologies Proficient with Remedy, Microsoft Access, SharePoint and contact center applications (IEX, NICE, etc.) Good understanding of the contact center environment Work Timings* 6:30am to 10:30 pm (Rotational) Job Location* Gurugram Show more Show less

The client is looking to hire a Senior Network Support Engineer for their team at Gurgaon. Shift Timings : US Shifts Responsibilities: • Support all of client's Network and OS product lines to diagnose and tackle various network-related and product-related issues reported by customers. • Provide support on customer cases with full accountability on escalation cases raised by the Tier 1 teams and facilitate discussions with the Product development teams (as and when needed). • Investigate areas of misalignments or issues that are critical dead-ends and provide suggestions to mitigate them. • Identify issues through support trends and suggest corrective actions to: • Prioritise resolution of specific high-touch issues. • Share ideas to enhance the product UX. • Provide suggestions to make the UI more intuitive. • Perform their own lab recreates in our internal lab setup as part of the troubleshooting, as and when necessary. • Provide support and mentoring to the Tier 1 team members in complex troubleshooting scenarios. • Stay up to date on latest features and trending technology, participating in team communication, and keeping up with enterprise and networking trends. • Work closely with other members of Customer Engineering as well as both Software and Hardware development teams in diagnosing problems and communicating them in multiple technical contexts. • Interpersonal skills and product knowledge are critical to responding to daily customer-centric activities. • Read and analyze packet captures using Wireshark/tcpdump to resolve sophisticated networking issues on customers' devices. • Document customer communication and recurring technical issues to support product quality programs and product development. • Use acquired knowledge to suggest and contribute to Knowledge Base articles. Knowledge and Experience: • Knowledge of the networking industry, products, and protocols. • Knowledge of the following network protocols and technologies: TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking, Wireless LAN Fundamentals, VPN, NAT/PAT, etc. • Knowledge of troubleshooting utilities such as Ping, Traceroute, Wireshark (or similar packet capture and analysis tools) is highly desired. • Proven work experience to troubleshoot complex and dynamic customer environments • Expertise in balancing the communications needs of each customer case. • Have a strong analytical mind and the ability to triage. • A high aptitude for both learning and teaching is required. • Excellent written and verbal communication skills are a must. • Ability to clearly and concisely articulate matters to customers. • Outstanding customer service skills. • Excellent account management, follow-through, and attention to detail. • Ability to multitask and be adaptable to work in a fast-paced environment. • 1+ years of experience in computer networking-related problem-solving, critical thinking, and troubleshooting. Education: • Bachelor's/Master's Degree in Engineering/Computer Science/IT is preferred but not mandatory. • Networking certifications are a plus. Show more Show less