HUMAN CAPITAL – UKG WFM Human Capital The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients. Insights Innovation & operate Helps clients sustain organizational performance and enables ongoing insights into the organization with a set of services and solutions that extend capabilities with products, solutions and operates capabilities provided as a service. The HC HRCO team is a core component of our Human Capital practice – the work we do supports the five major issues our clients are facing. Human Capital Application Management Services help clients sustain Organizational performance by helping to manage, enhance, and maintain custom or packaged HR software. Deloitte provides full-cycle Operate from upfront advisory services through application optimization and innovation. Keeping the employee in mind, all our services cater to improving an organization’s productivity through their human capital asset. Work You’ll Do Participate in the full lifecycle of an Operate project including, System enhancements,Support and Maintenance, in adherence to Service Level Agreements Work on Incident Management activities like Incidence logging, Triage, Tracking andResolution on severity basis, and Problem Management activities of Root CauseAnalysis and Error Handling. Participate in requirement gathering for identified changes (small and mediumenhancements) based on Request for Change documents, and translate businessneeds into technical/functional design specifications Work with IT Service Management (ITSM) tools like ServiceNow for Level based (L1,2 or 3) support Maintain and monitor data conversion assigned activities during all phases of project Research, document, configure and test all functional elements involving rules andpolicies Collaborate with the technical consultant and other project team members to ensureconfiguration of the functional specifications have been met – additionalrequirements Collaborate with project teams and client stakeholders in a virtual environment tosupport project delivery Support deployment activities including involvement in local design workshops, andhyper care related activities Knowledge in one or more of the following areas: Workforce Management concepts,UKG WFM WFC Suite, ITSM tools, RACI Matrix, RAID Log and ITIL practices Additional Responsibilities: Perform configuration, re-configurations, upgrades, enhancements, maintenance anduser acceptance testing activities for large-scale timekeeping and workforceapplications Act as technical liaison and subject matter expert with internal client organizations and peer technology partners on timekeeping and other workforce management applications Perform troubleshooting activities using hyper-find queries, genies and reports. Also Monitor the Transaction Assistant daily and resolves any issues Support testing activities through the test environment including maintaining a DEV environment representative of production, through frequent updates of production data Create and update detailed functional and technical design documents, plans testing strategies and test cases, user training documents Conduct production support, software upgrades, and regular audits, to ensure compliance on the use of the UKG WFM application Act as liaison for application upgrades and coordinate communications and training The key skills required are as follows: Bachelor’s Degree Master’s in Human Resource Management is desirable 4 to 6years’ application support experience in technical aspects of UKG WFM including: UKG WFM WIM Interface Designer Tool Coordinating all facets of application upgrades Device management (clocks, web, handheld etc.) SSRS and other SQL based reporting tools Set Up Data Manager Extensive application support experience on UKG WFM Workforce Central, including corrective maintenance and bug fixing around Timesheet Data, Pay Calculations, Person and Functionality access, Wage Adjustments in the following modules: UKG WFM Time & Attendance: Pay policy building blocks, ESS, Access and Security, Navigators, Hyperfinds, Genies, Event Manager and Transaction Assistant UKG WFM Accruals: Accrual Profiles, policies, grants and limits UKG WFM Activities: Work Orders, Productivity Tracking, Activity Forms UKG WFM Scheduling & Advanced Scheduling: Schedule planners, Labor and Volume Forecasting UKG WFM Analytics 2 to 6 years’ experience as a functional consultant with any other Time & Attendance management system will be considered Experience in using ITSM tools like ServiceNow ITIL V3 Fundamental Certification is preferable Strong analytical/problem-solving ability Excellent written and oral communication skills Ability to work in teams and interact across all levels Ability to deal with ambiguity and work pressure Proficiency in MS Office, specifically MS Word, PowerPoint and Visio Willingness to travel internationally for extended duration of time (3 to 6 months) Experience in Workforce Dimensions is required. Business Structure Tiles and Data views Time & Attendance Accruals Analytics, Reporting and Activities Scheduling & Advanced Scheduling Experience in Dell Boomi is required: Certification in Dell Boomi Preferably candidates who have worked on integration of Dimensions using Dell Boomi Travel Requirements: There could be a need to travel within/ outside the country based on project needs for a limited period. How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 300703

About Company: Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters. Job Title: Payments Business Location: Bengaluru Experience: 7 + Years Job Type : Full Time Notice Period: Immediate to 60 Days. Mandatory Skills: Payment Business Job Description: 7+ years of payments Business and /or Technical Analyst experience in Capital Markets and financial industry with specific expertise in Swift and Fiserv payment platforms. Drafting end to end test cases, test scripts, across SWIFT CPBR+, RTGS Management of testing & non-production environment for each test phase (Bank Employees not eligible to apply Only people with QE skills) Running QA & UATs with business & technical groups and ability to triage and articulate defects Management of test failure & resolutions Experience in SWIFT ISO/CBPR+ adoption, Swift MT-MX message creation, transformation, and enrichment Experience with payment hub & routing systems: Fiserv EPP, GTX, Prowide, BESS, etc. Experience integrating JIRA and Confluence. Experience in both Waterfall & Agile project environment. Show more Show less

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies. Responsibilities Ensure successful deployment of administrative processes within plants Deploy standard administrative processes & Office applications within plants. Support local IS teams and/or outsourcers (level 2 for usage and functional issues). Lead the continuous improvement of office automation applications Collect & share success stories & best practices. Improve local administrative & collaborative processes. Promote innovation (Office automation perimeter), Train, communicate in a ‘continuous improvement’ mode. Provide support to Group projects and satisfy specific feature request from management Participate in Group projects (trusted testing for new services and new features, working groups), Manage feature requests (triage, use cases and business cases formalisation). Required Skill Sets Able to demonstrates extensive abilities as a team leader 8-10 years of experience in applying AI to practical and comprehensive technology solutions Must have experience with ML, Google App Engine, Big Query, Google Data Studio An understanding of programming constructs (C++, C#, Java, Python, Visual Basic, VBA.net ) is preferred Knowledge of basic algorithms, object-oriented and functional design principles, and best-practice patterns Identifying areas of improvement / complex processes across Analytics teams which can be automated using office automation tools Having exposure in Robotic Process Automation (RPA) using Automation Anywhere is preferred Ability to identify trends, conceptualise reporting formats, write inferences ( commentary) Sales, marketing, Finance, Customer reports Ability to conceptualise new dashboards and leadership reports based on internal client and business requirements Identify and track content across project Good analytical skills from functional technology perspective Leading Solution Design, Service Delivery and end-to-end oversight for all Process Automation projects; Collaborating with Business and Vendor teams Governing automation projects coordinating with business stakeholders and IT leads Collaborating with IT and business teams, and provide technical advice and project deliverables as necessary Facilitating training and product sessions for business users and IT Developing a framework for automation projects to ensure manageability and maintainability of automation operations from cradle to grave; Conducting Process Automation High Level Assessments for automation with recommendations for benefits and savings Understanding current business processes and the ability to learn new business processes quickly Envisaging how an automated solution will work in the wider business environment, understanding its advantages, effects and impacts Utilising workflow-based logic, both understanding business processes from a workflow diagram, and illustrating a written process description as a workflow diagram; Designing, building and implementing process automation solutions using some of the leading RPA/RDA (robotics process/desktop automation) and/or other emerging automation technologies. Excellent multi-tasking skills required to carry out multiple projects on time Strong interpersonal skills, Excellent communication skills and the ability to effectively communicate with internal and external customers to understand the specific needs and be able to translate those requirements into a comprehensive functional specification for development People Management: YES NO If People Management, how many employees are managed? Number of people : 2-3 Budget Management: YES NO Job: Business Applications Analyst Organization: IS SSC Schedule: Full time Employee Status: Regular Job Type: Permanent contract Job Posting Date: 2025-05-21 Join Us ! Being part of our team, you will join: one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development a multi-cultural environment that values diversity and international collaboration more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development More information on Valeo: https://www.valeo.com

QA & Testing Analyst [ETL Tester] Band 2 About Cigna Cigna exists to improve lives. Together, with our 74, 000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions. We are going through an exciting period of expansion; at the centre of our International division’s ambitious growth strategy we are currently working towards multi-year effort to implement a consistent digital strategy for the International Market. The Position Reporting to the DE QE Lead, the successful candidate will be responsible for on time delivery of test planning and executions activities in the delivery of Quality Assurance (QA) Testing for new or modified applications/systems across multiple platforms. The QA & Testing Analyst will be a high-performing individual who is methodical, inquisitive and has a passion for quality. They will partner with their Scrum Team and business colleagues on a journey of continuous learning and improvement to ensure ongoing optimisation of quality first delivery capability in support of key strategic outcomes for our business. Working across our IM IT Team to deliver successful QA & Testing solutions enabling all methodologies but with a focus on SAFe Agile. You will work with individuals from across the world, with both in-person and remote teams. Main Duties / Responsibilities Responsible for delivery QA targets for the assigned projects Product understanding and creating test design Execute test cases and report bugs on the tool Determine priority for test cases and create effective execution plans Participate in defect triage and RCA Participate in PI & Sprint planning and Agile ceremonies Track & report progress of testing as per the plan Contribute towards Sprint retrospective and continuous improvement initiatives Implement test techniques , methodologies and tools to achieve high-level of test coverage Mentoring & developing the Junior resources Adheres to the organization's Quality Engineering best practices and help to drive changes to achieve more efficiency Required Skills And Experience Bachelor’s degree in Computer Science or a related discipline and at least two, typically five or more years’ experience in a system quality environment, or an equivalent combination of education and work experience 2 - 4 Yrs. experience in Software QA - ETL Testing Good experience in validating data extraction, transformation and load functionality of the ETL process Strong knowledge on SQL queries, stored procedures and experience of doing backend testing Experience of working on ETL testing tools and validation across multiple database types Good experience of working in all phase of Test Cycle (Test Design, Test Execution, Defect management & reporting) Knowledge of the Health Insurance Industry Broad knowledge of the Software Delivery Lifecycle with specific expertise of Software Testing Proven experience of working within an Agile environment Broad knowledge of automated testing and modelling tools Great knowledge of change management and test case generation techniques Experience of mobile testing delivery and techniques Good knowledge of different web browsers like Internet Explorer, Firefox, MS Edge, Chrome Competent user of Microsoft office applications like Excel, Word, PowerPoint and Outlook Excellent written and oral communication skills Strong problem-solving and analytical skills Comfortable working independently, leading a team or as part of a team Demonstrate accuracy and possess a keen eye for detail Strong interest in personal development Desirable Skills And Experience Finance business knowledge ISTQB Foundation or Intermediate Certified Web based software development, especially using Java and HTML Salesforce & Vlocity Technology experience HP ALM, Azure Dev Ops – Test Plans Mainframe, DB & API testing Selenium/UFT skills Java/ Python programming language About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Show more Show less

Job Description: About us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. Cyber Security Technology (CST) is a globally distributed team responsible for cyber security innovation and architecture, engineering, solutions and capabilities development, cyber resiliency, access management engineering, data strategy, deployment maintenance, technical project management and information technology security control support. Teammates in this role deliver moderately complex tools and systems that mitigate the risk of malicious cyber-attacks. Job Description Individuals in this role contribute to the protection of system boundaries, keeping computer systems and network devices hardened against attacks and secure sensitive data. It is important that those in this role actively create and nurture partnerships with peer teams and identify opportunities for cross-team collaboration. Individuals in this role operate within a structured environment with some oversight but are eager to take initiative and tackle complex problems within one or more security engineering domains. This role may mentor one or more junior team members Primary Level of Engagement: Works as a senior contributing member of an initiative, under supervision of an engineering lead. Primary Interactions: Direct Manager Engineering Lead Project Manager GIS Peers IT Stakeholders Internal GIS Customers Responsibilities Identify, define, document, and implement security system requirements for AWS and Azure utilizing Wiz. Develop and execute test plans and produce quantitative results. Leverage broad knowledge of information security technologies, techniques, processes, and prepare to grow that knowledge within one or more security engineering domains. Drive complex technical information security projects to ensure on-time delivery. Identify and raise risks or potential vulnerabilities at all stages of the security- engineering process. Think outside the box to develop multiple solutions to complex problems. Work closely with a diverse set of stakeholders with varying priorities to debate and negotiate paths forward. Contribute to existing test suites (integration, regression, and performance), analyze test reports, identify any test issues/errors, and triage the underlying cause. Document and communicate required information for deployment, maintenance, support, and business functionality. Identify gaps in information security standards adherence and work with appropriate partners to develop plans to close gaps. Requirements Education :Bachelor's Degree in Computer Science, or related technical discipline Certifications If Any: NA Experience Range Minimum 10 years of related experience Foundational skills Broad knowledge of information cloud security technologies, techniques and processes and excitement to grow that knowledge within one or more security-engineering domains. Experience with Wiz is a mandatory. Coding experience in Hashicorp Terraform AWS OPA, SCP, SecurityHub, Config, EventBridge, SSM, Azure Policy Experience with policy as code, CSPM, cloud/SaaS security management is helpful. Ability to communicate (verbal and written) across all levels of the organization, from technical experts to senior executives. Comfortable working with distributed team members using video conferencing, instant messaging, telephone calls, etc. Strong attention to detail, confident enough to raise questions and identify issues. Enjoys trouble shooting and puzzle solving. Desired skills Microsoft Defender a plus. Knowledge on Continuous Integration & Deployment tools DevSecOps Experience at a financial institution is a plus. Work Timings 12.30 PM to 9.30 PM Job Location Chennai / Hyderabad

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... This position exists to drive sales plans that support gross adds as well as revenue growth; and is a liaison between Business Sales, Sales Operations, and Marketing Organizations supporting daily processes, policies, and procedures for wireless systems within the Verizon Business Group. This role is key for technical troubleshooting and problem-solving with internal teams, business, and vendor partners. Owns all escalated incidents from the triage teams through resolution for their respective business groups. Applies agnostic techniques to identify problems, investigate causes, contact vendors, apply appropriate solutions, and fully own incidents to completion. In addition to being responsible for managing a team that owns the EzTracker system, processes, and policies that are utilized by the sales and support teams selling wireless business products and services. You will also partner with senior and executive leadership across multiple channels and segments to provide strategy and program leadership to support wireless business sales operations. Also partnering with Tech Ops, GTS, Field Ops, Marketing, L&D / Training, & EUS to develop, implement, & communicate innovative solutions. While also providing trends and insights on operational effectiveness to simplify operations and efficiencies that will create a better customer and employee experience. This position will also require strong skills in analytics, communication, problem-solving, and systems; along with the ability to work in a very dynamic environment End-User Support, Troubleshooting, Trouble Ticket Management, Testing, Prioritization, Tracking, and Resolution for MyBiz/B360, EzTracker, and Business Device Trade-In. Responsible for the leadership of a work group and/or development of broad programs or projects in support of organizational or national strategies; communicates & translates functional/operational goals into team goals; effectively manages the implementation of policies & procedures. Ability to manage, develop, execute, and report out project plans to support new launches or changes to our business with a proven record for managing multiple simultaneous projects on time and budget. Identifying opportunities to automate processes, and communicate upcoming systems enhancements to the sales teams & solicit feedback. Ability to prioritize tasks with the ultimate goal of ensuring focus on the most impactful items. What we’re looking for... Someone who is passionate with providing front-line systems support, training, and development to the sales teams that are selling wireless business products and services. A leader of a work group and/or development of broad programs or projects in support of organizational or area strategies; communicates & translates functional/operational goals into team goals; manages the implementation of policies & procedures. Receives broad guidance & is accountable for project or program results. Exercises considerable judgment in developing methods, techniques & evaluation criteria for obtaining results. Work is accomplished without considerable direction. Delegates work to lower-band team members. You’ll Need To Have Bachelor's Degree or relevant work experience. Seven or more years of experience in business operations, business support, or management roles. Experience working in or extensively supporting a sales-oriented work environment. Strong interpersonal and project management skills. In-depth knowledge of VzW Sales Systems, business processes, and product/service offerings. Strong proficiency using MS Office/Google Suite (e.g. - Excel, Access, Word, PowerPoint). Some or All knowledge of MyBiz, B360 Platform (Ordering, Account Inquiry, POC Portal, EzTracker, and Quoting) , AYS, JIRA, and other various systems utilized by the wireless business sales teams. Even Better If You Have Broad industry knowledge of business operations. Ability to multi-task and flex with changing business needs. Ability to conduct meetings, evaluate issues, provide solutions, and drive aggressive timelines. Ability to facilitate trainings to present/transmit information in a professional, succinct manner. Strong knowledge of product/project planning and analysis concepts, methodologies, tools, standards and procedures. Ability to effectively balance job challenges. Strong verbal and written communication and presentation skills. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. #VBGDXP Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

Configuration Specialist Position Summary The Configuration Specialist implements business rules in FireLight®, Hexure’s proprietary SaaS electronic fulfillment solution. This position applies template and custom business rules to applications for financial products to assure that users of the platform complete applications for financial products “In-Good-Order”; both from the perspective of completeness of individual forms and completeness that all necessary forms are included in an application package. This position is involved throughout the software development life cycle starting with requirements gathering and continuing all the way through to the successful implementation of each project. This position also provides basic Tier 2 production support from a Firelight configuration perspective. About US (Hexure India) Headquartered in the city of Jaipur, Rajasthan, we are a team of highly motivated and committed individuals with years of expertise, developing and delivering innovative sales automation solutions for the insurance and financial services industries. We work collectively with our US-based company to develop software solutions that are intuitive, easy to use, and compliant. Together as a team, we strive to provide our insurance carrier and distributor clients best-in-class sales solutions that transform business processes and empower sales across all insurance, retirement and investment products. We encourage creativity and innovation, champion teamwork and are committed to being the best at what we do – and always have our customers best interest in mind. Employment Benefits Package Includes: 100% employer paid medical insurance for family, 100 % employer paid accidental insurance. 100% employer paid term insurance. Pre-tax savings programs and retirement planning programs. Parking, Team Building Activities, Employee Appreciation Events. Hybrid work schedule. Twenty days annual paid time off/sick time on an accrual basis, Maternity Leave, Paternity Leave and Bereavement Leave. Casual work environment with 5-day week. Deliverables and Performance Measures: Create business rules to drive the user experience when completing the applications electronically based on those requirements. Maintain and update business rules for multiple work items in the carrier workflow including but not limited to Role Codes, Review Queue, Needs Determination, mapping documents and admin mappings. Support customer deployments. Monitor issues tracking software to address issues submitted by internal and external test teams in a timely manner. Perform end-user scenario testing and assist the team with unit and integration testing to ensure the application/product works as specified. Participate in team meetings by preparing and communicating progress on work assignments. Work cooperatively with other specialists and developers on shared projects. Participate in team meetings by preparing and communicating progress on work assignments Support the team in troubleshooting of problems and issues. Triage client support tickets requiring basic technical knowledge of the architecture of the supported system. Meet Utilization and productivity targets . Deliver code simplicity with high quality and low churn . Meet project deadlines and established KPIs. What will make you successful: 1 – 3 years’ experience in a technical field. High degree of proficiency in Web and Desktop applications, including Excel, Word, and PowerPoint. Must have demonstrated experience in XML creating, editing and troubleshooting XML documents and schemas, as well as integrating XML with various software applications. Proficient in English with good written and oral communication skills. Capable of working independently with minimal supervision or as a part of a team. Proven ability to work in a fast-paced environment and manage multiple projects and priorities. Demonstrate effective decision-making and problem-solving skills; attention to detail and accuracy is mandatory. Self-motivated, not afraid to seek out knowledge and stay abreast of new technology trends. Understand the importance of following procedures currently in place. Financial services industry experience is a plus. Core Values: Courage : At Hexure we bravely tackle challenging tasks by speaking up and taking the first step. We are looking for candidates who are not afraid to take on new tasks and ask for help when needed. Accountable: We take ownership of our impact on colleagues, customers and community. We are looking for candidates who understand the impact of their words, work, and actions, striving to ensure that goals and objectives are met with integrity, while leveraging their influence to enhance the lives of colleagues and customers. Resilient : We swiftly recover from setbacks by maintaining a solution-oriented mindset, staying focused and continuously seeking improvement. We are searching for candidates who exhibit strong resilience, showing the ability to bounce back quickly from adversity, embrace challenges with a positive attitude, and consistently drive towards overcoming obstacles. Inquisitive : At Hexure we seek innovative solutions and constantly challenge the status quo. We are seeking candidates who demonstrate natural curiosity, actively ask questions, pursue new knowledge, and eagerly explore uncharted territories to drive innovation. Nimble: We are flexible and adaptable. We are seeking candidates who can quickly adjust to changing circumstances, embrace new challenges with ease, and effectively navigate dynamic environments. Growth: At Hexure we commit to nurturing the growth and development of our employees, business and communities. We are seeking candidates who will match our enthusiasm for continued growth. Where We See This Role Going: We are committed to being a driving force in the innovation of the insurance market and that means that we help our employees stay on top of current trends and technologies, and progress within our company. This position can move into the following roles. Senior Configuration Specialist Principal Configuration Specialist Expected hours of Work: This is a full-time position with regular office hours Monday through Friday. This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Manual QA Tester (Minimum 2 to 3 years of experience) Participate in developing and documenting user stories, including testing estimates and validation tests. Develop, document, and maintain the test strategy and test scenarios. Partner with developers to ensure all areas of the application are thoroughly tested across various environments. Create, modify, and execute test cases for functional testing and report results in a clear, concise manner. Present appropriate results and data at the release signoffs Perform manual testing in a variety of client applications and systems from mobile/web apps, accessibility, and analytics to hardware and firmware. Create defects (JIRA bugs) for issues found with an appropriate level of detail. Manage and triage the defect backlog and ensure issues are resolved, including validation of the fix. Design and execute cross-system integration tests and regression tests for each release. Engage in various agile ceremonies for the team, document and estimate QA strategy for each story/card. Knowledge about Team Lead, customer interaction. Must be experienced in agile methodology and Jira . Skills:- · Up-to-date knowledge of software test design and testing methodologies · Working knowledge of test techniques and compatibility with various software programs · Working knowledge of programming · Excellent communication and critical thinking skills · Good organizational skills and a detail-oriented mind-set · Only West Bengal candidates can apply for this position. Experience & Qualification: - Minimum 2 year to 3 years of experience as a Quality Analyst/Tester Graduation or Post Graduation in B.Tech, M-Tech, MCA Salary: Rs 25000 to Rs 30000 per month Email id:- talentacquisition@devantitsolutions.com Contact Number: -7605083834 Only West Bengal candidates can apply for this position. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Language: Bengali (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 7605083834 Application Deadline: 13/06/2025 Expected Start Date: 14/06/2025

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day. One Confluent. One team. One Data Streaming Platform. Data Connects Us. About The Role We are looking for an experienced engineer to join our cloud security team and lead efforts in up-leveling Confluent’s cloud security maturity. In this role, you will have a unique opportunity to leverage your software engineering and cloud security experience to build some of the foundational services and controls that keep our infrastructure secure. Experience in developing tools and automation will be key to success as we scale our environments to meet customer demand. You will work closely with peers in the wider Trust & Security organization, and partner closely with engineers across the company. We intend to be the world's best, fastest, and most complete stream processing service built by an excellent team, all while having fun – join us on the journey! What You Will Do Develop internal services and tools to find and surface vulnerabilities, misconfigurations, and violations of best practices for developers across the Engineering team Design and implement automated solutions to monitor the security posture of our cloud environments Utilize IaC (infrastructure as code) to enable secure-by-default configurations that establish and improve security baselines Perform security reviews of internal infrastructure and products for partner teams in Confluent Engineering Participate in a security on-call rotation where you’ll triage and remediate security incidents, working alongside engineering teams Contribute to strategy and prioritization for engineering efforts around cloud security What You Will Bring 7+ years of relevant industry experience in a security engineering or infrastructure security team Strong coding proficiency in Python or Go Demonstrated experience in developing internal services and tooling for vulnerability management and cloud security posture management Experience deploying solutions for monitoring of best practices in cloud resources, CI/CD pipelines, and Kubernetes platforms Experience with infrastructure as code tools (Terraform, CloudFormation, etc) Familiarity with more than one cloud vendor (AWS, GCP, Azure) is a plus Ability to work alongside a remote team, using a data-driven mindset to propose and own engineering decisions. Come As You Are At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees. Show more Show less

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Position Overview TraceLink is looking for experienced Market Development Representatives to join our Pune-based team. As a MDR you will work together with our global Business Management, Commercial Operations, and Sales team members to intensely research companies, qualify and mature TraceLink’s inbound & outbound leads, and diligently engage prospects in order to organize meetings with Sales and Account Managers. Responsibilities Gather market intelligence and deeply research customer and prospect accounts through public and private data sources Qualify and score inbound leads to identify and prioritize key companies & personas for maximum campaign effectiveness Monitor public information sources to augment accounts, leads, and opportunities with data to enhance prospecting effectiveness Develop personalized strategies for using email, social media, and other channels to engage prospects to increase engagement rates Quickly follow up on marketing campaigns to create and maintain account intelligence briefs for Sales and Account Managers to prepare them for prospect and customer meetings Leverage teammates (Managers, and Sales & AMs) to develop targeted lists, call and email strategies, and messaging to drive opportunities and prospecting activities Work with partners including Finance, Marketing & Sales Operations, and Business Management to enrich, cleanse and triage account data Engage with functions such as Business Management, Marketing, and Sales to understand business priorities Document activity in Salesforce and report qualitative and quantitative results on a weekly basis Qualifications 2-5 years experience in Market Development, Business Development, or similar roles Ability to effectively research, qualify, and react to leads and business opportunities BA/BS or equivalent graduation education. Experience with Salesforce.com, Marketo, or similar applications Excellent knowledge of MS Office (Outlook, Word, PowerPoint, and Excel). Precise, professional communication style through both written and verbal channels Professional, empathetic manner capable of managing time and prioritizing tasks effectively with autonomy Proven experience working closely with cross-functional teams Ability to work in a fast-paced international start-up environment Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact Candidate-Privacy@tracelink.com. Show more Show less

Managing Vice President, Global Service Operations About this Role: As the Managing Vice President of Global Service Operations, you will lead a global team of 200+ associates to enhance client retention and maximize the value of Gartner contracts and maximizing client value from Gartner contracts through enhanced service delivery and retention strategies. Your focus will be on improving service delivery efficiency and effectiveness, directly engaging with clients, and spearheading global programs to boost service outcomes Based in Gurgaon, India, you will spearhead strategic initiatives, oversee cross-functional teams, and drive operational excellence to support Gartner's Global Service & Delivery (GS&D) function. This role reports to the SVP, Global Strategy & Operations. Competencies: Strategic Leadership: Develop and implement global strategies to enhance service delivery and client retention. Lead initiatives to improve the efficiency and effectiveness of service operations, including the integration of advanced analytics and data science to inform decision-making. Analytical Problem Solving: Utilize data science and analytics to inform decision-making and enhance client engagement and retention strategies. Collaborate with technology teams to develop personalized content and tools that enhance service delivery effectiveness and client engagement Change management and transformation: Be a change champion continuously looking for new ways to make overall GS&D service delivery associates more effective and efficient. Partner with Service delivery leadership for effective change management as we continuously improve the way we service clients Operational Excellence: Drive process excellence, automation, and innovation in service operations to support core business functions, continuous improvement across all functions, focusing on process excellence and innovation. Implement key performance indicators to measure and improve operational outcomes. Cross-Functional Collaboration and Stakeholder Management: Partner with various business units to align on strategic objectives and enhance connectivity. Lead program management for key GS&D priorities, ensuring effective problem-solving, stakeholder alignment, and execution. People Management: Leadership Mindset: Develop and inspire a high-performing global team, fostering a culture of excellence and continuous improvement. Strengthen the Service Operations team by developing next-in-line leadership at the VP/Director level. Capacity Planning: Manage resource allocation and budget to optimize team performance and service delivery. Lead the capacity planning for the team, ensuring efficient service delivery and operational success. Key GS&D Initiatives: Client Insights Support: Lead efforts to provide client insights for Executive Partners (EPs), enabling the creation of client value plans and impactful consultations. Events Recruitment: Drive client registration for conferences, webinars, and executive retreats through targeted campaigns and associate enablement. Email-Led Engagement: Leverage email campaigns to drive client engagement with Gartner content, focusing on specific client segments. Client Response Team: Oversee operations to triage, route, and address customer service-related issues, ensuring timely and effective resolution. IPW and EP POC Operations: Manage operations for scheduling Gartner.com demos and assigning EPs during the sales process, optimizing fulfilment time and resource allocation. Program Management of Strategic Initiatives Program manage cross-functional initiatives like Conference Attendance, Improving Client Onboarding, Improving IPW impact, Improving EP POC impact, etc. What you’ll need: 15+ years of progressive experience in strategy, operations, or business consulting, with a strong track record in leading global teams. Consulting experience highly preferred MBA preferred, with a background in engineering or mathematics. Strong knowledge of operations practices, with the ability to establish trusted business relationships, gain consensus, and drive action across diverse global constituents Results-oriented with excellent business vision and strategic thinking, demonstrating a track record of solving complex problems creatively and effectively What you’ll need to be Good at: Leading high-performance teams and managing complex operations. Solving business problems with analytical and strategic approaches. Engaging and collaborating with a variety of global stakeholders Engaging with technology teams to enhance service delivery and client engagement. Driving change management and transformation initiatives. Switching context between a variety of topics and initiatives Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:100981 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. Show more Show less

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Finance & Accounting Sr Associate to join our team in Gurgaon, Haryana, India. Technical Skill Must have Very good knowledge of relevant usage of Master Data Very good data analysis skills Problem resolving skills and should be a team player Working knowledge of MS Office and databases SAP ERP Soft Skills Good communication skills (verbal and written). Good interpersonal skills and ability to self-manage. Display good planning and organizing abilities. Demonstrate good attention to detail and deadline driven. Able to cope with stressful situations. Able to deal with different individuals at various levels in the organization. Takes own initiative and has a solutions-orientated approach. Maintains a high standard of accuracy and quality. Ability to work independently and be a knowledge expert Comfortable working with targets Patience and ability to manage stress Job Responsibilities End-to-end ownership of master data management Product Master – creation and Maintenance Client Master – creation and Maintenance Vendor Master – creation and Maintenance Service Master – creation and Maintenance Data Governance – Review each incoming request for duplication and completeness of data Data Quality – Review each record for correctness and completeness Analyze and triage missing master data issues and work with respective teams to fix the issues About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting. 2 years of experience with data structures or algorithms in either an academic or industry setting. 2 years of experience with iOS application development. Experience with software development, software engineering, mobile app development, iOS development, iOS. Preferred qualifications: Master's degree or PhD in Computer Science or related technical field. 2 years of experience with performance, systems data analysis, visualization tools, or debugging. Experience developing accessible technologies. Experience in code and system health, diagnosis and resolution, and software test engineering. Experience in developing Android mobile applications using Java. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. In this role, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale. Responsibilities Write product or system development code. Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. Preferred qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company. Responsibilities Write product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Job description: Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA?s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers? and clients? business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA?s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention TA, SEs Escalation and issue resolution Production Specialist Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge ? Knowledge of assigned process, tools and systems ? Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2. Team Management Productivity, efficiency, absenteeism 3. Capability development Triages completed, Technical Test performance Show more Show less

About Energy Exemplar In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence . Our mission: Empowering Transformative Energy Decisions. Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS ® modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation. Our impact is global and is being recogni z ed across the industry : Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 2022 USEA/USAID Corporate Volunteer of the Year 2022 Impact Award Winner for our impact on the energy industry and the current energy transition At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year . We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. We don’t just celebrate the excellence of our product s but champion the quality of our people. They own their outcomes and perform to their best – every day. whether you're working from home, in the office, or on the go. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success ’ , ‘One Global Team ’ , ‘Integrity and Ownership’ and ‘Innovation Excellence’ reflect the way we work and are always a t the forefront of everything we do . About the Position This role provides frontline support for consultants and customers using the Adapt2 ISO product, managing tier 3 triage for shadow settlements and database-dependent processes. Responsibilities include troubleshooting complex stored procedures and SQL processes, analyzing system functionality, and resolving intricate energy market challenges. As a trusted advisor, this role fosters client relationships while collaborating with internal teams to deliver optimal solutions. Strong communication skills are essential to articulate technical concepts to diverse audiences, ensuring seamless service delivery and customer success. Provide software product's frontline technical support to customers and consultants using the Adapt2 ISO product, resolving tier 3 issues. Build and maintain strong client relationships, acting as a trusted advisor to help optimize their use of the enterprise solution. Collaborate with internal teams, including Software Development, Implementation/Delivery, and Product Management, to address customer needs and provide the best solutions. Analyze data and system performance in Azure SQL to identify recurring issues, recommend improvements, and contribute to long-term resolutions. Troubleshoot and optimize complex SQL stored procedures for different processes such as shadow settlements, allocations and transmission profit and loss. Candidate Requirements & Qualifications Advanced SQL Knowledge: Expertise in Transact-SOL (T-SQL) and PL/SQL for efficient database management, complex query writing and data analysis for technical customer support. Technical Adaptability: Demonstrated experience in or eagerness to develop skills in Python for data transformation, automation and analysis. API Testing: Experience in testing RESTful APls, SOAP APls, integration using Postman, Swagger and other web services Good to have: MS Power Bl, Azure Cloud, Azure DevOps, Cl/CD pipeline for deploying microservices to Azure Kubernetes Service (AKS) Communication skills: Ability to follow written and oral instructions, create standardized documents, and communicate technical concepts to non-technical audiences. Computer Science or Engineering background preferred Desired but not required Power Settlements Knowledge: Experience or understanding of power market settlements, transaction processing, and related financial systems. Microsoft Azure Ecosystem knowledge: Understanding of Azure cloud services, infrastructure, and how they integrate into enterprise software solutions Energy Power Market Knowledge: Familiarity with the dynamics and regulations of energy markets, particularly in the context of ISO and RTO operations Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective . We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together! To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements. Show more Show less

Roles and Responsibilities: Perform Dynamic Application Security Testing (DAST) on web applications and APIs (manual and tool-based). Analyze DAST scan results, identify and prioritize vulnerabilities based on risk. Participate in triage meetings with application teams to explain and document findings. Lead deep API security testing (REST, SOAP, GraphQL), identifying flaws like BOLA, token leakage, replay attacks, etc. Conduct manual penetration testing using offensive tools and custom payloads. Craft custom exploit chains for vulnerabilities such as deserialization, command injection, and broken access controls. Maintain custom scripts, payloads, and test cases to simulate real-world attacker scenarios. Possibly perform Static Application Security Testing (SAST) and understand differences from DAST. Document testing procedures, findings, and remediation efforts. Communicate security findings to both technical and non-technical stakeholders. Collaborate with DevOps, developers, and security teams to address issues. Participate in process improvements and develop long-term testing strategies. Requirements: 5 to 7 years of hands-on experience in web application security testing. Strong knowledge in: Web & API penetration testing. DAST & SAST methodologies. API security concepts and testing. Proficiency in offensive security tools and Kali Linux tools (e.g., SQLMAP, Dirbuster). Experience in identifying and exploiting common vulnerabilities (SQL Injection, XSS, CSRF, etc.). Understanding of HTML, JavaScript . Bonus for experience with: Front-end tech: .NET, Java Back-end tech: Oracle Mobile or IoT app testing. Bug bounty programs. Familiarity with tools like: DAST: Burp Suite, NetSparker SAST: Checkmarx, Veracode, Fortify Clear written and verbal communication skills. Any relevant certifications (e.g., OSCP, OSWE, GWAPT, CREST) are a plus. Experience with Red Teaming/adversary emulation is a strong advantage. Show more Show less

Who We Are Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. Who You Are The Senior .NET Production Support Analyst is responsible for ensuring the stability, availability, and reliability of .NET-based applications in a production environment. This role provides advanced support for incident management, issue resolution, system monitoring, and post-deployment validation. The analyst will work closely with development teams, infrastructure teams, and business stakeholders to proactively manage incidents, improve operational processes, and maintain service levels for critical applications. What You’ll Do Serve as the senior-level point of contact for production support of .NET-based applications. Monitor application health, system performance, and job schedules using monitoring tools and logs. Triage and resolve incidents by identifying root causes and coordinating with development, QA, and infrastructure teams. Manage the incident lifecycle using tools such as ServiceNow, including escalation, resolution tracking, and documentation. Participate in release and deployment activities, including pre- and post-deployment validations and rollback planning. Analyze recurring issues and recommend or implement long-term fixes or process improvements. Collaborate with business users to understand issues and ensure timely resolution and communication. Maintain support documentation, knowledge base articles, and runbooks to enhance operational readiness. Ensure compliance with change control, security, and audit requirements in the production environment. Support on-call rotations and respond to critical incidents during off-hours as needed. What You’ll Need 5+ years of experience supporting .NET-based applications in a production support or application support role. Proficient in SQL Server knowledge in designing and developing SQL queries. Mongo DB, NService Bus Expert in building Restful API Must have experience working with C#, React JS, Angular, and Java script Should have good demonstrable experience in systems architecture and N-tier application development using Microsoft technical stack SQL server Solid understanding of .NET framework architecture and application components (IIS, Windows Services, APIs). Familiarity with tools such as Splunk, AppDynamics, Azure Monitor, or similar for log analysis and system monitoring. Basic knowledge of SQL Server and the ability to run queries for troubleshooting. Strong problem-solving skills with the ability to manage high-pressure, high-impact situations. Excellent verbal and written communication skills with the ability to explain technical issues to non-technical stakeholders. Experience working within ITIL-based environments and using ticketing systems like ServiceNow or Jira. Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience). WHAT’S IN IT FOR YOU? We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Show more Show less

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Cybersecurity SOC Analyst – Tier1 (SOC-Security Operation Center) The Cybersecurity Analyst will be responsible for the handling, and escalation of, alerts which require technical triage and analysis. This may include web attacks, malware infections, and phishing campaigns, which have been identified by the Information Risk & Security team’s technology stack. Functional Responsibilities Experience Monitoring SIEM solutions and a variety of other security devices found in a SOC environment (e.g. Behavioral Analytics tools, IDS/IPS, log management tools, and security analytics platforms. Creating and maintaining documentation for security event processing. Acknowledge and handle the incoming security alerts. Use the internal ticketing system and dashboards to update the tickets/alerts accordingly and escalating them to the appropriate teams if necessary. Assist the Incident Response team on alerts escalated to them by the SOC team. Develop/Update and follow Standard Operating Procedures (SOPs) and Playbooks to handle standard and out-of-band alerts. Report to the Incident Response Team quickly and efficiently regarding urgent matters. Ensure ticket queues are always within satisfactory limits and all tickets are updated. Provide On-Call Support for emergency or high severity issues. Liaise with partner teams and end-users for security related tickets and activities. Qualifications Bachelor's degree in Conputer Science / Electrical & Electronics / IT Engineering ; MCA Excellent verbal and written communication skills. Excellent analytical and problem-solving skills required. Minimum of 5+ years of experience in a SOC or Cybersecurity. Equivalent Certifications (Network+, Security+, CySA+, GSEC, GMON, etc.) Experience working with SIEMs and evaluating SIEM alerts, EDR , NDR Experience leveraging core security and infrastructure technologies during investigations (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS) Key Competencies Ability to think with a security mindset. The successful candidate has a good IT background with good level knowledge of multiple relevant security practice areas (anti-malware solutions, patch and vulnerability management, network security; monitoring; endpoint, etc.) Knowledge of TCP/IP Protocols, network analysis, and network/security applications. Good knowledge of various security tools and monitoring devices; e.g. able to read and understand IDS/IPS/Firewall/Proxy logs and determine the current state of play. Experience in correlating malware infections with attack vectors to determine the extent of security and data compromise. Ability to work in a time-sensitive environment; must be detail oriented and able to multitask to meet deadlines and company objectives. Experience in large, geographically diverse enterprise networks. Ability to build lasting relationships with partner teams and stakeholders. Strong written and oral communication skills, including the ability to interact directly with customers that do not have an IT background. Documentation; experience in writing reports and documenting tickets efficiently and accurately. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** Show more Show less

Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description As a member of the People Operations global team, the Senior Manager, People Services, will be responsible for the delivery and execution of the overall service delivery strategy in a region/area. The Senior Manager will play a key role in ensuring efficient, cost-effective, and compliant delivery of services in a region/area while also providing a positive end user experience. In partnership with other people services leaders, the Senior Manager is responsible for helping co-create and drive the global Service Delivery strategy. The role will be a member of the broader regional HR leadership team. The Senior Managers will provide support, guidance and development to regional People Services team members, with the goal of creating a customer focused and highly effective HR services team in alignment with our desired employee experience. Role & Responsibilities Oversee regional team of People Services representatives and specialists responsible for serving as a point of contact for employees and managers reaching out to HR. In partnership with People Operations leadership, responsible for setting strategy for assigned geographical location. Build and maintain relationships with key stakeholders (e.g., regional leaders, HRBLs, COEs and other People Operations leaders) to maintain clear lines of communication. Parter with other shared services leaders to execute on overall service delivery strategy, ensuring alignment where appropriate and an effective ’follow the sun’ model. Ensure employee requests are answered in a timely, professional, and respectful manner providing an experience aligned with Intuitive culture. Leverage HR system tools (Workday, Tableau and ServiceNow) and resources to measure performance and identify opportunities for improvement. Ensure efficient assignment of incoming cases through proper system configuration (partnering with People Systems) and by focusing on prioritization, work organization, triage of complex cases and timely escalation within and outside of the team, as needed. Provide daily coaching and guidance to team on how to efficiently resolve cases and improve interactions, when needed. Responsible for maintaining accurate staffing levels and proactively planning for staffing needs and overseeing standardized processes (e.g., onboarding /off-boarding tasks, employee lifecycle processes, TA coordination, and support of mobility & transfer processes). Routinely monitor HR inquiries/cases to ensure monitor adherence to and comply with HR SLAs and quality standards. Ensure HR Document repository is maintained, make recommendations for updates to job aids and knowledge base updates in partnership with applicable internal stakeholders. Provide coaching to employees and managers on self-service resources and tools. In partnership with HR Stakeholder and Leadership across HR function, identify and inform opportunities for continuous process improvement and automation. Develop a highly effective team by providing leadership, building organizational capability, fostering teamwork and managing workload for regional People Services function. Plan, organize and coordinate HR and cross-functional projects and initiatives using the project management approach Qualifications Bachelor's degree, preferably with an emphasis in HR or Business administration 10+ years of relevant experience in an HR, customer center or solution center at a global organization, preferably in med-tech or tech industries 5+ years of experience in leading an HR shared service or operations team and applying service delivery framework Experience working in a global and regional shared services environment Demonstrated experience in delivering high quality services in HR Experience in lean six sigma, process improvement and implementation of HRIS and Service Management tools Ability to work independently, effectively manage time, prioritize and manage workload Proven ability to manage and motivate teams and ability to coach team members on human resources policies, processes, rules and regulations Excellent collaboration skills with ability to manage conflict and defuse difficult situations Analytical skills with the ability to resolve a wide variety of complex issues or problems Ability to contribute to development or modification of HR policies, processes and documentation Excellent organizational and oral/written communication skills Experience with the following tools a plus: Workday, ServiceNow or other customer portal / case management systems 5+ years of experience in leading projects and developing standardized processes a plus Additional Information ntuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Show more Show less

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. 1 year of experience with one or more of the following: Speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML field. 1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging). Preferred qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. We are seeking a Mid-Level AI Software Engineer to join the Human Resources Engineering (HRE) team in Hyderabad. You will develop, deploy, and scale AI-powered solutions that impact Google's employees. This role offers the opportunity to work with Google-scale infrastructure, collaborate with a team of Engineers, researchers, and HR professionals, and contribute to projects that supports the future of HR at Google. You will be responsible for translating business needs and data insights into AI/ML applications At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers. Responsibilities Write product or system development code. Collaborate with peers and stakeholders through design and code reviews to ensure best practices amongst available technologies (e.g., style guidelines, checking code in, accuracy, testability, and efficiency,) Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Implement solutions in one or more specialized ML areas, utilize ML infrastructure, and contribute to model optimization and data processing. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

We are seeking a dedicated and proactive Network & Voice Operations Engineer to join our team. The ideal candidate will have 2–4 years of experience in NOC operations with strong communication skills, a deep understanding of incident management, and a foundational knowledge of voice and messaging technologies. This role involves working in a 24/7 operational environment. Job Title: Network & Voice Operations Engineer Experience: 2 to 4 Years Location: Chennai Shift: 24/7 Rotational Shift (Mandatory) Type: Full-Time Key Responsibilities: Network Operations & Monitoring Monitor network and system alerts in a 24/7 NOC environment. Perform initial triage of incidents and escalate as necessary. Perform health checks and proactive monitoring of network components. Collaborate with cross-functional teams to resolve operational issues. Incident Management Handle and log incidents in ITSM tools. Communicate incident status and resolution details to stakeholders. Ensure adherence to SLAs and follow ITIL best practices. Voice Operations Support VoIP-based communication systems. Troubleshoot and manage issues related to SIP, RTP, and SBC. Analyze call flows and diagnose issues in VoIP environments. Maintain documentation for voice infrastructure and configurations. Optional – Messaging Support (Preferred but Not Mandatory) Basic understanding of SMS/MMS flows. Familiarity with SMSC, SMPP, A2P/P2P message routing. Key Skills & Competencies: Must Have: Hands-on experience in a NOC or Network Operations environment. Strong knowledge of VoIP, SIP, RTP, SBC. Experience with incident management tools and monitoring systems. Excellent verbal and written communication skills. Willingness to work in 24x7 shifts, including nights and weekends. Good to Have (Optional): Knowledge of SMS C, SMPP protocols. Familiarity with SMS/MMS routing and messaging platforms. Qualifications: Bachelor’s degree in Engineering, Computer Science, or related field. Industry certifications (CCNA, CompTIA Network+, etc.) are a plus. Show more Show less

Job title: Analyst (Life Sciences) Company Description We’re L.E.K. Consulting, a global strategy consultancy working with business leaders to seize competitive advantage and amplify growth. Our insights are catalysts that reshape the trajectory of our clients’ businesses, uncovering opportunities and empowering them to master their moments of truth. Since 1983, our worldwide practice—spanning the Americas, Asia Pacific, and Europe—has guided leaders across all industries, from global corporations to emerging entrepreneurial businesses and private equity investors. Looking for more? Visit www.lek.com. Position Overview The L.E.K. Capability Network (LCN) is an integrated part of L.E.K. Consulting, collaborating closely with consulting teams in L.E.K.’s worldwide network of offices to support them on their toughest and most impactful assignments. A typical project might involve an in-depth primary research campaign to identify and triage potential experts to speak to in a particular field, before holding discussions with them to discover their insights on a topic. It could involve rigorous secondary research to prove or disprove a client hypothesis, leveraging the full arsenal of L.E.K. toolkits and databases. Or it could mean undertaking a critical analysis to illuminate a pattern from the noise around it, to substantiate a strategic decision. More information can be found at www.lek.com/capability-network We are currently hiring Analysts into the LCN, a role which will report into the LCN Team Manager. Primary Research Responsibilities will include, but are not limited to: Support internal consulting staff on projects by sourcing content experts and key opinion leaders (e.g., with LinkedIn, expert networks, cold calling, etc.) Perform internet research to help find contact information for top published experts (e.g., email addresses in medical journals or on hospital websites) Write solicitations for experts to conduct interviews with case teams, and custom solicitations for key opinion leaders (e.g., referring to papers he / she has published) Conduct local / international interview campaigns Summarize key takeaways from the interview campaigns and translate them into insights Secondary research Collaborate with teams to identify secondary research resources that address client areas of interest (e.g., journal articles, marketing / industry reports, government publications) Collect and analyze data and information found in databases Assemble fact bases and provide counsel to consultants on the data available, business and economic trends surrounding the issue Perform basic analysis such as benchmarking, industry profiling, basic market sizing and growth projections Confirm/disprove case team hypotheses, deriving insights and patterns from unstructured problem statements using publicly available reports, articles, thought pieces, company filings, etc. Produce output through Excel, Word and PowerPoint Exposure to pharma/life sciences databases- Citeline, Evaluate Pharma, DataMonitor & others Analysis: Modelling / surveys Undertake key data-related activities such as data entry, cleaning and ad-hoc analysis using Excel and analytical tools such as Alteryx, and prepare key output in visualization tools such as Review client data to understand gaps in datasets Code, test and analyze customer surveys, producing output in PowerPoint to help prove or disprove case hypotheses – managing the process end-to-end Slide preparation and quality control Create sophisticated visuals in PowerPoint and Tableau for consulting teams to use in client presentations Collaborate with L.E.K. Graphic Design team to recommend visually interesting layouts for showing complex data Capture high-quality slide visuals from team and convert them into general templates for collection in a repository (e.g., on the firm intranet) for firm-wide use Review slide formatting for quality control, making layouts consistent and in line with L.E.K. brand standards (e.g., updating L.E.K. IP to current visual standards) Case closure support Prepare redacted versions of materials for delivery to KM Prepare PowerPoint release documents for case team to deliver to client Facilitate access agreements process for teams interacting with investors (e.g., as part of a due diligence) Qualifications The ideal candidate will have 2-4 years of relevant experience with a top-tier consulting firm An undergraduate degree in Pharmacy, Biology/Life Sciences, or Biotechnology and/or a postgraduate qualification in Pharma or Healthcare field Basic understanding of business concepts and their practical applications Working knowledge of the pharmaceutical value chain - drug discovery, clinical trials, market access, payer dynamics Experience of working on the competitive landscape assessments, indication prioritization, and pricing analyses across therapy areas Ability to work on multiple tasks and activities at once and flexibility to re-prioritize Expert PowerPoint and Excel skills Strong communication skills, both written and verbal High attention to detail Benefits And Perks L.E.K. offers you the opportunity to work in a hybrid setup We are among the best paying firms globally Generous time away Wellness benefits – Health Insurance, Wellness Apps, Gym reimbursement, etc. Show more Show less

We are seeking a highly capable and proactive Senior Technical Lead – Market Surveillance to drive the successful integration, onboarding, and ongoing operational support of our market surveillance platform. This role is essential in ensuring seamless collaboration with exchanges and trading venues, coordinating data integrations, and managing the performance and change lifecycle of the surveillance solution. You will be the technical focal point between internal teams, the platform vendor, and external counterparties to ensure the platform operates reliably and meets evolving business and regulatory needs. Key Responsibilities: Platform Integration & Exchange Onboarding: ● Lead technical efforts to integrate new exchanges, venues, and data sources into the surveillance platform, coordinating across vendor, internal infrastructure, and external exchange teams. ● Facilitate onboarding of new data feeds (e.g., order, trade, drop copy, market data) including format validation, protocol mapping (e.g., FIX), normalization, and certification. ● Manage and support testing cycles with exchanges and venues, including coordination of system integration testing (SIT), user acceptance testing (UAT), and issue triage. Vendor Coordination & Change Management: ● Act as the primary technical point of contact with the market surveillance provider, ensuring the vendor delivers against SLAs and functional requirements. ● Oversee release coordination, environment management (e.g., test, UAT, prod), and feature deployments in partnership with the vendor and internal teams. ● Drive change request processes, track enhancement requests, and validate rule and configuration changes prior to production deployment. ● Ensure the SaaS platform continues to meet operational, regulatory, and security expectations. Operational Oversight: ● Monitor platform availability, data completeness, and alert performance to ensure continuous surveillance coverage. ● Support incident triage and resolution in collaboration with the SaaS vendor, DevOps, and compliance stakeholders. ● Establish and maintain dashboards, operational runbooks, and incident response protocols. ● Drive regular vendor review sessions to review KPIs, issues, and platform roadmap alignment. Cross-Functional Leadership: ● Partner with Compliance, Surveillance Operations, Legal, and IT Security to ensure surveillance capabilities align with regulatory mandates and internal controls. ● Represent technical interests in vendor governance meetings, regulatory audits, and internal control assessments. ● Translate compliance requirements into actionable technical tasks and track their delivery with vendor and internal teams. Required Qualifications: ● Bachelor’s degree in computer science, Information Systems, Engineering, or related field. ● 8+ years of experience in financial services technology, including 3+ years in a technical leadership or systems integration role. ● Strong understanding of market structure, trade lifecycle, and regulatory surveillance needs across asset classes. ● Proven experience working with third-party SaaS or managed surveillance platforms and external data providers (e.g., exchanges, brokers). ● Familiarity with integration protocols such as FIX, SFTP, REST APIs, and data transformation/validation processes. ● Excellent organizational, communication, and stakeholder management skills. Preferred Skills: ● Exposure to major market surveillance platforms (e.g., Nasdaq SMARTS, Eventus Validus, Scila, ACA, etc.). ● Familiarity with regulatory frameworks such as CAT, MAR, MiFID II, and SEC Rule 15c3-5. ● Experience managing vendor relationships in a regulated environment. ● Working knowledge of monitoring and observability tools, and cloud/SaaS operations. ● Willing to travel to UAE Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per month Benefits: Flexible schedule Health insurance Paid time off Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Work Location: In person

Department: Tech - IT Location: Gurugram, India Description We have an excellent opportunity to join our newly established IT Service Desk Team, supporting internal colleagues at Aurora, a highly successful energy analytics consultancy. This is an office-based position located in our Gurugram office, working shifts as part of the Service Desk Team to provide 24x5 rotational global support. To succeed in this role, you’ll need up to 5 years of global technical support hands on experience, delivering solutions across diverse IT environments and ensuring high customer satisfaction. Key technologies include Windows 11, Microsoft 365, MS Teams, account administration tools (e.g., Entra, SharePoint), and general hardware/software troubleshooting. We’re looking for someone who is resourceful, adaptable, and a strong communicator — someone who can quickly diagnose and resolve technical issues while working effectively with colleagues across multiple teams and global locations. Key Responsibilities · Triage and categorise IT Support tickets (Incidents, Service Request, etc.) responding to and resolving tickets within SLA · Manage and escalate major incidents, ensuring timely communication and resolution · Perform IT administrative tasks in line with standard operating procedures (SOPs), including access and account management · Provide remote support for end users, including troubleshooting applications and hardware issues · Support Microsoft Teams calls and video conferencing, including investigation of call quality issues · Carry out onboarding and offboarding tasks for employees · Deploy and manage software, systems, and licensing (Office 365, OneDrive/SharePoint, antivirus tools) · Contribute to the development and maintenance of IT knowledge base content for both users and IT staff · Monitor and support site-based video conferencing equipment Skills, Knowledge and Expertise Soft Skills: · Willingness to work rotational (monthly/quarterly) shifts as part of a 24x5 team. · Strong customer service ethos; proactive and team-oriented mindset · Excellent written and verbal communication skills in English · Ability to build strong working relationships at all levels · Flexible, positive attitude with a willingness to take on new challenges · Self-starter with strong problem-solving and time-management abilities · Ability to prioritise and handle multiple tickets effectively Technical skills (Required): · Microsoft Office 365 administration and application support · Windows 11 setup, configuration and troubleshooting · Hardware provisioning and installation · Hands-on experience resolving hardware-related issues · Familiarity with cloud VPNs and basic networking concepts · Experience with Azure Entra ID, Intune, Defender, and Microsoft Endpoint Manager · Microsoft Teams support and administration · Audio/Visual (AV) hardware experience (e.g., Logitech systems) · Working knowledge of ITSM tools (e.g., Jira Service Desk) Desirable attributes: · ITIL certification or familiarity with the ITIL framework · Awareness of GDPR and ISO 27001 compliance · Microsoft or other IT support certifications Benefits · A fun, informal, collaborative and international work culture · Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals · Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry · Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects Some of the other benefits are: · Medical, Accidental & Term life insurance · Gratuity · Hybrid work culture · Provident Fund Scheme · Fun Friday’s The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity. The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. About us From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 600 of the world’s most influential energy sector participants, including utilities, investors, and governments. While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. Show more Show less