5821 Triage Jobs - Page 41

Job Title: Program Manager Job Location: Hyderabad, India Worksite: Onsite (100%) About WCT: Wafer Wire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment). Responsibilities: Regional Owner for the Consumption Led Skilling, GTM Strategy, Stakeholder Engagement and secure commitment Own all the ops activities for the consumption led skilling Manage intake, triage, and execution of CLS requests from field teams and partners. Coordinate across GPS Skilling Leads, Solution Area experts, and Delivery teams to ensure timely deployment of skilling engagements Creation of presentation deck for Program execution and Status for the implementation of the skilling needs for the various engagement Maintain and optimize workflows using tools like the GPS Skilling OneApp and ServiceTree. Track and report on key metrics such as ACR influenced, project unblock rates, and learner impact Serve as the primary point of contact for field teams, partner delivery managers, and internal stakeholders. Facilitate alignment between proactive and reactive skilling motions, ensuring seamless handoffs and consistent communication Ensure all skilling engagements comply with Microsoft’s SDL and TrIP security standards. Manage service tagging, entitlement lifecycle, and identity compliance in coordination with security and compliance teams Analyze feedback and operational data to refine skilling delivery models. Contribute to the evolution of CLS 2.0 by identifying gaps, proposing enhancements, and supporting tool integration efforts Required Qualifications: Total 8-14 yrs of IT experience 3–5 years of experience in project or program management, preferably in a tech or skilling environment. Familiarity with Microsoft’s partner ecosystem, ACR metrics, and MCEM framework Proficiency in Power BI, ServiceTree, and Azure Entitlement Management. Strong communication, stakeholder management, and cross-functional coordination skills. Strong in creating presentation decks Proactive in driving engagement Equal Employment Opportunity Declaration: WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location: Permanent Remote Employment type: Contractor assignment (no medical/paid leave) Duration of contract: 3 months Commitment Required 20–40 hours/week with some overlap with PST First Priority – 40 hrs/week with PST overlap (No dual employment) Second Priority – 20 hrs/week with PST overlap (Part-time/dual employment allowed) Must Have 4+ years of relevant software development experience JavaScript - min 3+ yrs of experience What does day-to-day look like? Analyze and triage GitHub issues across trending open-source libraries Set up and configure code repositories, including Dockerization and environment setup Evaluating unit test coverage and quality Modify and run codebases locally to assess LLM performance in bug-fixing scenarios Collaborate with researchers to design and identify repositories and issues that are challenging for LLMs Opportunities to lead a team of junior engineers to collaborate on projects Required Skills Minimum 5+ years of overall experience Strong experience with at least one of the following languages: JavaScript Proficiency with Git, Docker, and basic software pipeline setup Ability to understand and navigate complex codebases Comfortable running, modifying, and testing real-world projects locally Experience contributing to or evaluating open-source projects is a plus Nice To Have Previous participation in LLM research or evaluation projects Experience building or testing developer tools or automation agents Skills: codebase navigation,frontend development,docker,javascript,unit testing,software pipeline setup,css,open-source contribution,open-source project evaluation,git,html

What you’ll do Develop and maintain observability using AWS/GCP tools and Datadog. Keep monitoring tool software currency up to date across Cloud/Legacy landscape Keep Engineering updated with logging/tracing standards Good knowledge of Splunk or other logging tools like ELK stack Have good understanding of Application Performance Management Implement best practices for observability, including metrics, logging, and tracing. Collaborate with engineering and operations teams to troubleshoot and resolve performance issues. Automate observability processes and integrate them into CI/CD pipelines. Analyze and interpret monitoring data to provide actionable insights and recommendations. Stay updated with the latest advancements in GCP and Datadog to continuously improve our observability capabilities Good knowledge of linux/windows environment Work in Scaled Agile Framework Solve problems and triage complex distributed architecture service maps. On call for high severity application incidents and improving run books to improve MTTR Lead availability blameless postmortem and own the call to action to remediate recurrences What Experience You Need BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required 7-10 years experience with monitoring tools Google/AWS Cloud Monitoring, Appdynamics, DataDog, Splunk , Elastic Search or similar 7+ years’ experience in system support, coding or operations. Hands-on experience with Windows/Linux environments Excellent problem-solving and communication skills Provide step-by-step technical help, both written and verbal Experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js Demonstrable cross-functional knowledge with systems, storage, networking, security and databases System administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansibleand/or containers (Docker, Kubernetes, etc.) Proficiency with continuous integration and continuous delivery tooling and practices Cloud Certification Strongly Preferred What Could Set You Apart You take a system problem-solving approach, coupled with strong communication skills and a sense of ownership and drive Experience managing Infrastructure as code via tools such as Terraform or CloudFormation Passion for automation with a desire to eliminate toil whenever possible You’ve built software or maintained systems in a highly secure, regulated or compliant industry Experience and passion for working within a DevOps culture and as part of a team Proficiency with continuous integration and continuous delivery tooling and practices

Equifax is seeking creative, high-energy and driven Mainframe software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Design, develop, and operate high scale applications across the full engineering stack Design, develop, test, deploy, maintain, and improve software. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit, globally distributed engineering team. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Manage sole project priorities, deadlines, and deliverables. Research, create, and develop software applications to extend and improve on Equifax Solutions Collaborate on scalability issues involving access to data and information. Actively participate in Sprint planning, Sprint Retrospectives, and other team activity What Experience You Need Bachelor's degree or equivalent experience 5+ years of software engineering experience 5+ years experience writing, debugging, and troubleshooting code in mainstream PL/I, CICS, VSAM, MVS/TSO, COBOL, JCL 1+ years experience with Cloud technology: GCP, AWS, or Azure 5+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision. Experience, Servicenow, TWS / OPC, IBM File Manager, IBM Debugger, IBM Fault Analyser, SCLM, Use of FTP (Globalscape) Agile environments (e.g. Scrum, XP)

CYBRIDGE is a Lead Generation Agency for Software Companies. We help software companies to get outsourced projects from the global market. Position Overview: As a LinkedIn Outreach Specialist, you will be responsible for generating qualified appointments and contributing to revenue growth by effectively engaging with decision-makers and influencers in target companies. 🎯 You’ll be responsible for: 🔹 Prospecting via LinkedIn, cold calls & emails 🔹 Running triage calls & qualifying leads 🔹 Driving participation in webinars & demos 🔹 Collaborating with tech teams to convert leads to clients Qualifications This role requires a combination of strategic thinking, excellent communication skills, and proficiency with LinkedIn, AI-based tools, and automation tools. 🚀 Experience: Minimum 1 year of experience in LinkedIn outreach, lead generation, appointment setting, or a related role. 🚀 Must-Have Technical Skills with prior experience: ✅ Excellent English communication (spoken & written) ✅ LinkedIn Sales Navigator ✅ Automation Tools like Waalaxy, Phantombuster, etc. ✅ Google Tools, including Google Sheets, Google Meet, Calendar, etc. ✅ AI tools - ChatGPT, Gemini, etc. 🚀 Must-Have Soft Skills: ✅ Target-driven attitude ✅ Self-learner and ability to work independently ✅ Proven track record ✅ Familiarity with CRM tools like Hubspot, Breakcold preferred. ✅ Knowledge of IT/Tech is a bonus! Why you should apply 100% Remote Job with Flexible work hours Competitive salary and performance-based incentives. Opportunity to work with a dynamic and innovative team. Professional development and growth opportunities. Who is this Not For If you have no LinkedIn outreach experience Poor English communication skills Can not work independently Slow learners Come with high experience and CTC expectations beyond the offered salary range Important Note - We offer a 2-week no-payment training as a standard onboarding process upon joining. Candidates with a notice period of up to 1 week will be given priority. #OutboundSales #LeadGeneration#SalesJobs #PuneJobs #HiringNow #TechSales

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MEAN . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Greetings from Synergy Resource Solutions, a leading Recruitment Consultancy. Our client, is an Environmental Solution Company. Started with a life-centric approach, Company builds data-driven solutions for natural resources like Air, Water, Soil, Energy etc. By evolving with technology and through extensive R&D, Company Instruments aspires to set a class apart in its measurement accuracy and precision. Position: Executive Assistant for Founders’ Office Location: Ahmedabad Experience: 2-5 years in startups, consulting, strategy, or founder-facing operations CTC: 4.50 - 5.50 LPA Location: Ahmedabad, India (Hybrid) Reports To: Founders (CBO & CTO) Function: Strategy, Execution, Ops Enablement, Cross-functional Support The Role: A high-leverage, execution-focused operator who will amplify the impact of the CBO and CTO by owning strategic execution, project tracking, internal governance, and cross-functional clarity. You’ll sit at the nerve center of decision-making and enable the founders to operate at maximum strategic bandwidth. This is not a typical support role — it's a mission-critical position for a high-agency individual who can drive clarity, unblock teams, and make things happen across the org. Required Skills and Qualifications: Prepare founders for high-stakes meetings with pre-reads, decks, and intel summaries Own the founder calendar — ruthlessly prioritize for strategic time allocation Draft internal and external communication, decision briefs, and thought leadership content Synthesize market trends, competitor activity, and industry signals for founder decision-making Maintain distributor pipeline hygiene and coordinate sales team follow-through Maintain live trackers of OKRs, review dashboards, and strategic initiatives Drive weekly leadership reviews with task follow-through Ensure founder-led projects move forward with clarity and accountability Run sprints for founder-priority projects (e.g., market entry, pricing pilots, strategic assessments) Scope and test ideas where founders need bandwidth support Manage execution of cross-functional experiments, pilots, or initiatives Convert vision to action plans, with owners and timelines clearly defined Proactively identify and resolve internal bottlenecks before escalation Prepare reports for weekly, monthly, and quarterly business reviews Standardize dashboards across functions for leadership and board visibility Support founders in strategic planning, OKR alignment, and roadmap reviews Maintain central knowledge bases of metrics, GTM updates, and success stories Deliver actionable competitive intelligence across hardware, SaaS, and regulation domains Manage founder task lists, triage emails, and delegate non-core asks Prevent overloads by flagging conflicting priorities in advance Systematically reduce founder involvement in high-frequency low-leverage tasks What Success Looks Like: Founders operate at 80%+ strategic bandwidth Distributor escalations drop by 70% Internal follow-through and OKR delivery increases significantly New initiatives move from idea to action without friction Stakeholders view you as the go-to for driving complex priorities Who You Are: A structured thinker with execution obsession Proven experience in founder-facing or strategic ops roles Comfortable with ambiguity and speed Excellent at communication, coordination, and pushing accountability Bonus if you’ve worked in B2B SaaS, hardware, or international markets Perks: Work directly with visionary founders across product, business, and tech Opportunity to shape a category-defining company in environmental intelligence Deep exposure to strategy, investor relations, product launches, and global scaling Ownership of meaningful, high-impact initiatives across the organization Benefits: ● Competitive salary and benefits package ● Opportunities for professional growth and development ● A dynamic and collaborative work environment If your profile is matching with the requirement & if you are interested for this job, please share your updated resume with details of your present salary, expected salary & notice period.

Job Summary We are looking for a Level 1 NOC (Network Operations Center) Network Engineer to monitor, troubleshoot, and escalate network and system-related issues as part of a 24x7 support environment. The ideal candidate will possess strong analytical skills, a keen eye for detail, and the ability to work collaboratively in a high-pressure environment. Key Responsibilities Monitor network infrastructure and systems using NOC monitoring tool SolarWinds. Detect and respond to network incidents, outages, or degradation of services promptly. Perform basic troubleshooting of LAN/WAN, switches, routers, firewalls, and load balancers. Log and document all incidents and actions taken in the ticketing system ServiceNow. Escalate incidents to L2/L3 teams as per SLA and escalation matrix. Conduct initial triage and provide first-level support for network issues. Assist in executing standard operating procedures and routine maintenance tasks. Collaborate with internal teams and service providers to ensure timely issue resolution. Maintain shift handover documentation and ensure knowledge transfer between shifts. Document all actions taken and maintain detailed incident records. Perform routine checks and health monitoring of network devices. Follow standard operating procedures (SOPs) for incident handling and escalation. Communicate incident status and updates with stakeholders during critical outages. Work in 24x7 rotational shifts including weekends and holidays. Education & Certifications Bachelor’s Degree/Diploma in Information Technology, Computer Science, or a related field. CCNA (Cisco Certified Network Associate) or equivalent certification preferred. Skills, Experience & Requirements 0–2 years of experience in a NOC or network monitoring role. Basic understanding of TCP/IP, DNS, DHCP, VPNs, and other network protocols. Familiarity with enterprise networking hardware (Fortinet, Cisco, Palo Alto, Ubiquiti, etc.). Experience using network monitoring and ticketing tools. Strong communication skills (written and verbal). Willingness to work in a 24x7 rotating shift environment. Shift: Rotational (Day/Night/Weekend shifts) On-call support may be required. Job Type: Full-time Pay: ₹18,500.00 - ₹32,000.00 per month Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): How many days notice period do you have? What is your current salary? Willing to work onsite ? What is your salary expectation? ( budget 2.3 - 3.8 LPA) Experience: Network Engineer: 2 years (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Senior Associate, POM Product Owner At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Senior Associate, POM Product Owner to join our KYC team. This role is located in Pune, Maharashtra – HYBRID. In this role, you’ll make an impact in the following ways: Responsible for defining product backlog, collaborating with internal & external stakeholders, and working closely with cross functional teams to ensure the successful delivery of the product. Product Execution: Strong understanding of banking services and/or government contracting. Able to write specs for major features. Able to think through and specify complex functionality. Understands the right amount of details to include in a feature specification. Able to negotiate the implementation of current work, make the right trade-off decisions to launch products in a high quality manner. Knows when to escalate to managers. Able to identify and triage issues with specific features, but understand how multiple features are interrelated and catch more complex problems. Must have experience working with engineering, legal/risk, and operations teams to break down blockers and develop effective solutions. Customer Insights: Comfortable working with all levels of client stakeholders autonomously to drive effective delivery. Able to define proper measurement and instrumentation for a product to analyze results post-release/launch. Works with manager to make recommendations on the right next steps for the feature. Assesses the quality of existing UX to make recommendations on how to improve user experience. Partners with managers to identify when to gather feedback from users in order to drive more effective decision-making. Primary responsibilities include: Working with technology and product teams to track and maintain scope of backlog features/cross-POD teams and identifying the right PI Planning Cycle to complete work. Participates in creating documentation required for Agile ceremonies, works with other product teams to identify PI and iteration agile ceremonies. Defines user stories, works with cross-POD teams to refine stories and has decision-making accountability. Guides decisions made in collaboration with cross functional internal and external teams. To be successful in this role, we’re seeking the following: Bachelor's degree in business management or a related discipline, or equivalent work experience required 7-8 years of product experience, 3-5 years in a financial industry Prior experience with US Federal program highly preferred Prior experience with collaborating with vendors and contractors preferred Detail oriented individual with an ability to change strategies and approaches mid-flight if needed At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Description Job Description We’re hiring an entry-level SOC Analyst – L1 to join our Information Security Group (ISG) at Grazitti Interactive. In this role, you’ll actively monitor security alerts, investigate incidents, and support threat prevention efforts within our Security Operations Center (SOC). If you’re passionate about cybersecurity, eager to build hands-on experience in incident handling, and want to work with modern security tools and frameworks, this opportunity is a perfect fit. Skills Key Skills 1–2 years of experience in a SOC or similar cybersecurity role Strong knowledge of networking protocols, Linux/Windows OS, and system hardening Hands-on experience in incident response and digital forensics Familiarity with cybersecurity tools like ELK Stack, TheHive, Cortex, MISP, OpenCTI, and Jira Understanding of Active Directory architecture and attack vectors Working knowledge of OWASP Top 10 vulnerabilities and mitigation techniques Proficiency in query languages such as KQL and ESQL for log analysis Excellent written and verbal communication skills Relevant certifications such as CompTIA Security+, CEH, BTL1, OSDA (preferred) Familiarity with MITRE ATT&CK and NIST CSF (a plus) Responsibilities Roles and Responsibilities Continuously monitor security logs and alerts to detect potential threats Conduct triage, investigation, and documentation of incidents using forensic tools Harden Linux and Windows systems against known vulnerabilities Create and refine security use cases based on OWASP Top 10 and AD attack techniques Develop and maintain custom detection rules for enhanced SOC monitoring Optimize and manage security tools like ELK, Cortex, and MISP for effective response Collaborate with cross-functional teams to ensure compliance and integrate security best practices Simulate threat scenarios and participate in tabletop exercises Regularly communicate cybersecurity updates and incidents to internal stakeholders Contacts Email: careers@grazitti.com Address: HSIIDC Technology Park, Plot No – 19, Sector 22, 134104, Panchkula, Haryana, India

Cloud Operations Engineer Onit – Pune, Maharashtra, India – Full time Onit Inc is looking for a Cloud Operations Engineer to join our team in Pune to help manage and maintain a diverse infrastructure across numerous geographical locations. To be successful in this role, great people skills are a must, as well as a passion for technology. The individual we seek is bright, creative and a problem solver. You must be able to multi-task in a fast-paced environment and be a self-starter with the ability to work independently. Responsibilities Monitor performance and capacity of Onit systems. Monitor & Troubleshoot for hardware, software and environmental alerts or malfunctions in the framework of SLA. Monitor security alerts from multiple sources. Triage and troubleshoot problems as they arise, following runbooks and standard operating procedures. Track all issues from start to finish and document in detail all resolutions, across trouble ticketing system and engineering runbooks. Escalate issues too large or complex for quick troubleshooting to on-call second-and third-level engineers and Onit management. Monitor and Troubleshoot AWS Environment alerts. Attend Weekly Meetings with the team for updates on work. Ready to work in shifts. Requirements Bachelor’s degree in Computer Science or equivalent experience is required. 2+ years’ experience with Red Hat Enterprise or CentOS 6.x/7.x required. A solid understanding of the components that make up production systems (memory, cpu, disk space, disk i/o, network i/o, etc.) is required. Some experience with AWS required. Experience with SIEM/event correlation systems like Splunk, ELK, etc. required. Excellent troubleshooting skills required. Excellent written and verbal communication skills required. Information security experience a plus. About Onit : Onit is a global leader of enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. Our solutions transform best practices into smarter workflows, better processes, and operational efficiencies. With a focus on enterprise legal management, matter management, spend management, contract management, and legal holds, we operate globally and help transform the way Fortune 500 companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement. We help customers find gains in efficiency, reduce costs, and automate transactions faster. V3U0pNX2LI

About the Job: HEROIC Cybersecurity ( HEROIC.com ) is seeking a Senior Full-Stack Laravel Developer to help manage the development of advanced SaaS-based cybersecurity platforms. This role is ideal for a highly skilled full-stack developer who thrives in a fast-paced, AI-driven environment and is passionate about building secure, scalable, and intelligent web applications. As a senior developer, you’ll be responsible for supporting the full application stack — from backend PHP/Laravel to front-end implementation, database design, DevOps, and production systems. You’ll also leverage AI tools and workflows to streamline development, reduce bugs, and accelerate time to deployment. This position operates during U.S. Pacific Time business hours (9 AM to 6 PM PT) and requires full system accountability, including daily bug fixes, server and database management, and security patching. We expect this position to spend their time in the following manner: 80% coding, 10% architecting, and 10% team communication. What you will do: Full-stack development for HEROIC's SaaS cybersecurity platform (Laravel, MySQL, Vue/JS, Postgres, Cassandra) Leverage AI coding assistants (GitHub Copilot, Cursor, ChatGPT, etc.) to improve velocity, code quality, and maintainability Own daily bug triage, security patching, and hotfix resolution Proactively help manage servers and databases (Linux, Apache/Nginx, MySQL, Postgres, Cassandra) Collaborate cross-functionally with U.S.-based management, product teams, and India based engineers Research and integrate third-party APIs, tools, and AI services Write clean, well-documented, testable code and implement automated testing where feasible Stay up-to-date with Laravel ecosystem, AI-assisted coding trends, and security best practices Participate in daily standups, planning meetings, and post-release reviews Ensure that a secure software development lifecycle is followed to develop our SAAS based cybersecurity platforms Take ownership in the development of HEROIC’s software applications, and technical environments. Requirements Bachelor’s Degree in Computer Science, Engineering, or equivalent experience Minimum 8 years years of full-stack PHP development experience, with 3 years in Laravel Deep expertise in PHP, Laravel, MySQL, JavaScript (Vue.js or similar), Git, and RESTful APIs Experience with server and database management (Linux, Apache/Nginx, MySQL/PostgreSQL, Cassandra) Strong familiarity with AI-enhanced coding tools and modern DevOps workflows (CI/CD, GitHub Actions) Experience in a security-focused or SaaS product environment is a strong plus Excellent English communication skills (written and verbal) Comfortable working independently during 9:00am-6:00pm (Pacific Time) U.S. hours and owning mission-critical systems Benefits Position Type: Full-time Location: Pune, India (Remote – Work from anywhere) Work Schedule: 9 AM – 6 PM Pacific Time (U.S. hours) Compensation: Competitive salary based on experience Professional Growth: Work with cutting-edge AI, cybersecurity, and SaaS technologies Culture: Fast-paced, innovative, mission-driven team About Us: HEROIC Cybersecurity (HEROIC.com) is building the future of cybersecurity. Unlike traditional solutions, HEROIC takes a predictive and proactive approach to intelligently secure users before an attack or threat occurs. Our work environment is fast-paced, challenging, and exciting. At HEROIC, you’ll collaborate with a team of passionate, driven individuals dedicated to making the world a safer digital place. Position Keywords: PHP, Laravel, MySQL, Cassandra, Linux, HTML, CSS, Javascript, AWS, Jira, Git, AI, Big Data, Artificial Intelligence, Spark, Angular, NodeJS, Vue.js, AI-enhanced development, GitHub Copilot, Prompt Engineering, API Integration, SaaS, Security, CI/CD

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce App Building . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Software Engineer In this role, you will: Batch support and Automation. Triage, troubleshoot and resolve production support alerts and incidents Manage incidents and effectively communicate with Users, Application Service Owner and Senior Management and Stakeholders. Perform application support as necessary; participate in the Crisis Calls for production incidents Incident and Problem management communication and participation Identify and work on system performance improvement Should be a team player and should have ability in taking initiatives and maintaining congenial work Follow standards and controls to ensure quality of outcome Ensuring strict adherence to all regulatory issues and compliance of all internal controls. Implement and comply with Group Compliance Policy. Should deliver considering the operational risk associated with the role. Requirements To be successful in this role, you should meet the following requirements: 2+ experience in development and batch support activities. Strong knowledge of Vision Plus batch flow. Hands-on experience on Cobol Development, REXX, Ezytreives and good analytical skills. Strong knowledge of COBOL and CICS Strong knowledge of Jenkins Well versed with Mainframe technologies such as Endeavour, ChangeMan and batch scheduling activities. Experience in design and development of Small/medium problems Strong interpersonal and communications skills www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Job Description About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. Responsibilities Actively monitoring, analysing & escalating SIEM alerts based on correlation rules, Email protection alerts & malware analysis, Provide inputs for proactive content fine tuning & use case enablement, Active threat hunting on network flow, user behaviour & threat intelligence, Phishing email analysis for MFs, Raising incidents in Pastebin inte Should be familiar with Domain Knowledge (Cyber Security), Threat Hunting, SIEM- Azure Sentinel, SIEM - (RSA / Splunk / LogRhythm), Python Scripting, Windows Active Directory, Operating systems and servers. Ability to Triage and assignment Incident Handling. Ability to Follow Playbooks instructions- Incident Response Playbooks Ability to Comprehend Logs (HTTP, SMTP, Network) (Under guidance) Understand and imbibe current SOC process Perform quality assessment on SOC operations being performed as per existing process Record and deviations identified into tracking tool(s)/spreadsheets Perform follow-ups with respective error owners to mitigate process deviations Identify process deviations, Summarize and generate trends, patterns into process deviations / errors observed. Perform RCA into observed errors / trends and generate recommendations for process improvement Generate personnel specific recommendations for performance enhancement Contribute in overseeing quality assessment process for multiple SOC verticals In-line alignment with SOC operations for quick-detection / prevention of process deviations Support as QA touchpoint in critical cyber incidents to enhance quality of service Assessment of investigation report with assertions, evidences and recommended actions Communicate effectively and collaborate with teams in different geographie Qualifications BE/B.Tech/Post-Grad/ Graduate or Postgraduate in any other discipline 0-2 years of relevant experience. Candidates should be okay to work in rotational shifts. Good to have - Certifications - CSA (Certified SoC Analyst), CISM and CCSP, Certifications from Microsoft Azure Suite Candidates having SOC experience would be preferred Well versed in Microsoft productivity tools such as Word, PowerPoint and Excel An understanding of concepts of analytics and should be able to generate trends, drill downs, and various graphical representations Windows / Azure / AWS infrastructure knowledge will have added advantage Experience in Windows security tools like Defender for office, Defender for identity, Sentinel and other Microsoft security tools will have added advantage Excellent written and oral communication skills Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This specific role will be focused on delivering world-class support for Microsoft’s Surface devices. The team works in a dynamic environment with a shifting focus to support customer and business needs. Some examples of focus areas are technical customer escalations, new product readiness, frontline triage and support, tools and process improvement. This team and role provides a chance to contribute independently to enhance support practices across Microsoft's support organization. This role is a senior level position. The ideal candidate will bring significant experience troubleshooting at the networking layer. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking an Escalation Engineer who can tailor technical discussions to suit the audience's level of understanding. Candidate must have a strong familiarization with Copilot and a foundational understanding and curiosity for AI. Responsibilities Roles and Responsibilities Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences. Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area. Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations. Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases. Manage customer relationships and document their cases thoroughly. Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group. Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information. Skills/Knowledge Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding. Breadth Technical Experience PC Hardware knowledge (Surface Devices) Windows OS TCP/IP and general networking skills (Preferred) Basic understanding of Supply Chain Operations and Logistics Depth Technical Expertise Windows Networking (Preferred) OS Imaging (Preferred) Device Management Adaptive Communication Skills Ability to effectively share knowledge. Qualifications Required Qualifications: Language Skills – Must speak fluent Mandarin. Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills. Preferred Qualifications 3 or more years of industry experience supporting Networking or OS imaging. Experience 5 or more years' experience in systems development, network operations, software support or I.T. consulting. Education (Preferred) B.S. Degree In C.S. Or E.E. Or Equivalent Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This specific role will be focused on delivering world-class support for Microsoft’s Surface devices. The team works in a dynamic environment with a shifting focus to support customer and business needs. Some examples of focus areas are technical customer escalations, new product readiness, frontline triage and support, tools and process improvement. This team and role provides a chance to contribute independently to enhance support practices across Microsoft's support organization. This role is a senior level position. The ideal candidate will bring significant experience troubleshooting at the networking layer. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking an Escalation Engineer who can tailor technical discussions to suit the audience's level of understanding. Candidate must have a strong familiarization with Copilot and a foundational understanding and curiosity for AI. Responsibilities Roles and Responsibilities Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences. Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area. Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations. Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases. Manage customer relationships and document their cases thoroughly. Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group. Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information. Skills/Knowledge Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding. Breadth Technical Experience PC Hardware knowledge (Surface Devices) Windows OS TCP/IP and general networking skills (Preferred) Basic understanding of Supply Chain Operations and Logistics Depth Technical Expertise Windows Networking (Preferred) OS Imaging (Preferred) Device Management Adaptive Communication Skills Ability to effectively share knowledge. Qualifications Required Qualifications: Language Skills – Must speak fluent Mandarin. Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills. Preferred Qualifications 3 or more years of industry experience supporting Networking or OS imaging. Experience 5 or more years' experience in systems development, network operations, software support or I.T. consulting. Education (Preferred) B.S. Degree In C.S. Or E.E. Or Equivalent Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This specific role will be focused on delivering world-class support for Microsoft’s Surface devices. The team works in a dynamic environment with a shifting focus to support customer and business needs. Some examples of focus areas are technical customer escalations, new product readiness, frontline triage and support, tools and process improvement. This team and role provides a chance to contribute independently to enhance support practices across Microsoft's support organization. This role is a senior level position. The ideal candidate will bring significant experience troubleshooting at the networking layer. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking an Escalation Engineer who can tailor technical discussions to suit the audience's level of understanding. Candidate must have a strong familiarization with Copilot and a foundational understanding and curiosity for AI. Responsibilities Roles and Responsibilities Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences. Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area. Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations. Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases. Manage customer relationships and document their cases thoroughly. Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group. Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information. Skills/Knowledge Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding. Breadth Technical Experience PC Hardware knowledge (Surface Devices) Windows OS TCP/IP and general networking skills (Preferred) Basic understanding of Supply Chain Operations and Logistics Depth Technical Expertise Windows Networking (Preferred) OS Imaging (Preferred) Device Management Adaptive Communication Skills Ability to effectively share knowledge. Qualifications Required Qualifications: Language Skills – Must speak fluent Mandarin. Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills. Preferred Qualifications 3 or more years of industry experience supporting Networking or OS imaging. Experience 5 or more years' experience in systems development, network operations, software support or I.T. consulting. Education (Preferred) B.S. Degree In C.S. Or E.E. Or Equivalent Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This specific role will be focused on delivering world-class support for Microsoft’s Surface devices. The team works in a dynamic environment with a shifting focus to support customer and business needs. Some examples of focus areas are technical customer escalations, new product readiness, frontline triage and support, tools and process improvement. This team and role provides a chance to contribute independently to enhance support practices across Microsoft's support organization. This role is a senior level position. The ideal candidate will bring significant experience troubleshooting at the networking layer. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking an Escalation Engineer who can tailor technical discussions to suit the audience's level of understanding. Candidate must have a strong familiarization with Copilot and a foundational understanding and curiosity for AI. Responsibilities Roles and Responsibilities Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences. Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area. Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations. Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases. Manage customer relationships and document their cases thoroughly. Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group. Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information. Skills/Knowledge Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding. Breadth Technical Experience PC Hardware knowledge (Surface Devices) Windows OS TCP/IP and general networking skills (Preferred) Basic understanding of Supply Chain Operations and Logistics Depth Technical Expertise Windows Networking (Preferred) OS Imaging (Preferred) Device Management Adaptive Communication Skills Ability to effectively share knowledge. Qualifications Required Qualifications: Language Skills – Must speak fluent Mandarin. Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills. Preferred Qualifications 3 or more years of industry experience supporting Networking or OS imaging. Experience 5 or more years' experience in systems development, network operations, software support or I.T. consulting. Education (Preferred) B.S. Degree In C.S. Or E.E. Or Equivalent Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This specific role will be focused on delivering world-class support for Microsoft’s Surface devices. The team works in a dynamic environment with a shifting focus to support customer and business needs. Some examples of focus areas are technical customer escalations, new product readiness, frontline triage and support, tools and process improvement. This team and role provides a chance to contribute independently to enhance support practices across Microsoft's support organization. This role is a senior level position. The ideal candidate will bring significant experience troubleshooting at the networking layer. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking an Escalation Engineer who can tailor technical discussions to suit the audience's level of understanding. Candidate must have a strong familiarization with Copilot and a foundational understanding and curiosity for AI. Responsibilities Roles and Responsibilities Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences. Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area. Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations. Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases. Manage customer relationships and document their cases thoroughly. Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group. Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information. Skills/Knowledge Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding. Breadth Technical Experience PC Hardware knowledge (Surface Devices) Windows OS TCP/IP and general networking skills (Preferred) Basic understanding of Supply Chain Operations and Logistics Depth Technical Expertise Windows Networking (Preferred) OS Imaging (Preferred) Device Management Adaptive Communication Skills Ability to effectively share knowledge. Qualifications Required Qualifications: Language Skills – Must speak fluent Mandarin. Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills. Preferred Qualifications 3 or more years of industry experience supporting Networking or OS imaging. Experience 5 or more years' experience in systems development, network operations, software support or I.T. consulting. Education (Preferred) B.S. Degree In C.S. Or E.E. Or Equivalent Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This specific role will be focused on delivering world-class support for Microsoft’s Surface devices. The team works in a dynamic environment with a shifting focus to support customer and business needs. Some examples of focus areas are technical customer escalations, new product readiness, frontline triage and support, tools and process improvement. This team and role provides a chance to contribute independently to enhance support practices across Microsoft's support organization. This role is a senior level position. The ideal candidate will bring significant experience troubleshooting at the networking layer. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking an Escalation Engineer who can tailor technical discussions to suit the audience's level of understanding. Candidate must have a strong familiarization with Copilot and a foundational understanding and curiosity for AI. Responsibilities Roles and Responsibilities Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences. Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area. Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations. Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases. Manage customer relationships and document their cases thoroughly. Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group. Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information. Skills/Knowledge Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding. Breadth Technical Experience PC Hardware knowledge (Surface Devices) Windows OS TCP/IP and general networking skills (Preferred) Basic understanding of Supply Chain Operations and Logistics Depth Technical Expertise Windows Networking (Preferred) OS Imaging (Preferred) Device Management Adaptive Communication Skills Ability to effectively share knowledge. Qualifications Required Qualifications: Language Skills – Must speak fluent Mandarin. Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills. Preferred Qualifications 3 or more years of industry experience supporting Networking or OS imaging. Experience 5 or more years' experience in systems development, network operations, software support or I.T. consulting. Education (Preferred) B.S. Degree In C.S. Or E.E. Or Equivalent Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This specific role will be focused on delivering world-class support for Microsoft’s Surface devices. The team works in a dynamic environment with a shifting focus to support customer and business needs. Some examples of focus areas are technical customer escalations, new product readiness, frontline triage and support, tools and process improvement. This team and role provides a chance to contribute independently to enhance support practices across Microsoft's support organization. This role is a senior level position. The ideal candidate will bring significant experience troubleshooting at the networking layer. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking an Escalation Engineer who can tailor technical discussions to suit the audience's level of understanding. Candidate must have a strong familiarization with Copilot and a foundational understanding and curiosity for AI. Responsibilities Roles and Responsibilities Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences. Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area. Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations. Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases. Manage customer relationships and document their cases thoroughly. Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group. Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information. Skills/Knowledge Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding. Breadth Technical Experience PC Hardware knowledge (Surface Devices) Windows OS TCP/IP and general networking skills (Preferred) Basic understanding of Supply Chain Operations and Logistics Depth Technical Expertise Windows Networking (Preferred) OS Imaging (Preferred) Device Management Adaptive Communication Skills Ability to effectively share knowledge. Qualifications Required Qualifications: Language Skills – Must speak fluent Mandarin. Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills. Preferred Qualifications 3 or more years of industry experience supporting Networking or OS imaging. Experience 5 or more years' experience in systems development, network operations, software support or I.T. consulting. Education (Preferred) B.S. Degree In C.S. Or E.E. Or Equivalent Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This specific role will be focused on delivering world-class support for Microsoft’s Surface devices. The team works in a dynamic environment with a shifting focus to support customer and business needs. Some examples of focus areas are technical customer escalations, new product readiness, frontline triage and support, tools and process improvement. This team and role provides a chance to contribute independently to enhance support practices across Microsoft's support organization. This role is a senior level position. The ideal candidate will bring significant experience troubleshooting at the networking layer. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking an Escalation Engineer who can tailor technical discussions to suit the audience's level of understanding. Candidate must have a strong familiarization with Copilot and a foundational understanding and curiosity for AI. Responsibilities Roles and Responsibilities Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences. Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area. Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations. Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases. Manage customer relationships and document their cases thoroughly. Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group. Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information. Skills/Knowledge Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding. Breadth Technical Experience PC Hardware knowledge (Surface Devices) Windows OS TCP/IP and general networking skills (Preferred) Basic understanding of Supply Chain Operations and Logistics Depth Technical Expertise Windows Networking (Preferred) OS Imaging (Preferred) Device Management Adaptive Communication Skills Ability to effectively share knowledge. Qualifications Required Qualifications: Language Skills – Must speak fluent Mandarin. Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills. Preferred Qualifications 3 or more years of industry experience supporting Networking or OS imaging. Experience 5 or more years' experience in systems development, network operations, software support or I.T. consulting. Education (Preferred) B.S. Degree In C.S. Or E.E. Or Equivalent Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This specific role will be focused on delivering world-class support for Microsoft’s Surface devices. The team works in a dynamic environment with a shifting focus to support customer and business needs. Some examples of focus areas are technical customer escalations, new product readiness, frontline triage and support, tools and process improvement. This team and role provides a chance to contribute independently to enhance support practices across Microsoft's support organization. This role is a senior level position. The ideal candidate will bring significant experience troubleshooting at the networking layer. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking an Escalation Engineer who can tailor technical discussions to suit the audience's level of understanding. Candidate must have a strong familiarization with Copilot and a foundational understanding and curiosity for AI. Responsibilities Roles and Responsibilities Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences. Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area. Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations. Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases. Manage customer relationships and document their cases thoroughly. Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group. Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information. Skills/Knowledge Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding. Breadth Technical Experience PC Hardware knowledge (Surface Devices) Windows OS TCP/IP and general networking skills (Preferred) Basic understanding of Supply Chain Operations and Logistics Depth Technical Expertise Windows Networking (Preferred) OS Imaging (Preferred) Device Management Adaptive Communication Skills Ability to effectively share knowledge. Qualifications Required Qualifications: Language Skills – Must speak fluent Mandarin. Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills. Preferred Qualifications 3 or more years of industry experience supporting Networking or OS imaging. Experience 5 or more years' experience in systems development, network operations, software support or I.T. consulting. Education (Preferred) B.S. Degree In C.S. Or E.E. Or Equivalent Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This specific role will be focused on delivering world-class support for Microsoft’s Surface devices. The team works in a dynamic environment with a shifting focus to support customer and business needs. Some examples of focus areas are technical customer escalations, new product readiness, frontline triage and support, tools and process improvement. This team and role provides a chance to contribute independently to enhance support practices across Microsoft's support organization. This role is a senior level position. The ideal candidate will bring significant experience troubleshooting at the networking layer. At the same time, the ideal candidate will also be excited to collaborate with a diverse set of stakeholders. We are seeking an Escalation Engineer who can tailor technical discussions to suit the audience's level of understanding. Candidate must have a strong familiarization with Copilot and a foundational understanding and curiosity for AI. Responsibilities Roles and Responsibilities Acts as a primary contact for moderate to highly complex (e.g., longer running issues or more sensitive issues) escalation issues for customers. Collaborates with various internal and external teams to resolve customer issues. Communicates with customers to understand their issue and improve their Microsoft experiences. Leads inter-regions or cross-group initiatives to improve customer support experience for a group of customers or a specific region/area. Address complex issues with extensive product knowledge and specialty, often requiring advanced customer skills in technically and politically sensitive situations. Handles escalated issues, removing barriers to resolve customer incidents. Ensures processes don't hinder resolutions. Guides Support Escalation team members and Delivery Partner advocates on managing complex technical cases. Manage customer relationships and document their cases thoroughly. Collaborate on technical issues across teams and products by liaising with resources from different groups as needed to resolve customer problems. Engage in consistent collaboration with Support Engineers across various levels and technology domains. Report software bugs and customer suggestions to the product group. Prepare and maintain technical documentation for the knowledge base, create and update user guides, FAQs, and support materials for customers, and develop and manage internal training materials to ensure team members are up-to-date with the latest technical information. Skills/Knowledge Good Communication Skills - Spoken and written English and Mandarin. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting - Problem Solving Skills Customer Service - Customer Focused Skills Technical Aptitude - Ability to learn; current technical skills in Windows; Scenario/Solution understanding. Breadth Technical Experience PC Hardware knowledge (Surface Devices) Windows OS TCP/IP and general networking skills (Preferred) Basic understanding of Supply Chain Operations and Logistics Depth Technical Expertise Windows Networking (Preferred) OS Imaging (Preferred) Device Management Adaptive Communication Skills Ability to effectively share knowledge. Qualifications Required Qualifications: Language Skills – Must speak fluent Mandarin. Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills. Preferred Qualifications 3 or more years of industry experience supporting Networking or OS imaging. Experience 5 or more years' experience in systems development, network operations, software support or I.T. consulting. Education (Preferred) B.S. Degree In C.S. Or E.E. Or Equivalent Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.