Req ID: 325588 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a "Salesforce L2/L3 Support Specialist-BAU ( Sales,Service & Layality Cloud)" to join our team in Bangalore, Karnātaka (IN-KA), India (IN). "L2/L3 Support Specialist to provide incident-driven and service request-based BAU support for Salesforce platforms including Service Cloud, Experience Cloud, and Loyalty Cloud. The role involves both functional (L2) and technical (L3) responsibilities with a strong focus on timely issue resolution, platform stability, and user satisfaction Key Responsibilities: Incident & Service Request Management: Respond to and resolve incidents and service requests within defined SLAs. Prioritize and triage tickets based on severity and business impact. Perform root cause analysis (RCA) and suggest preventive actions for recurring issues. Document solutions and maintain support runbooks and knowledge articles. L2 - Functional Support Activities: Resolve configuration-related issues (Flows, page layouts, validation rules, etc.). Manage Experience Cloud user roles, portal configurations, and access models. Support loyalty program operations: member tier updates, points adjustments, and reward configurations. Perform user management, data loads, exports, and permission reviews. Coordinate with business stakeholders for clarification and closure of service requests. L3 - Technical Support Activities: Debug and fix Apex classes, triggers, batch jobs, and LWC components. Support and enhance integrations using REST/SOAP APIs and Named Credentials. Optimize backend processes, especially loyalty transaction handling and service workflows. Assist in unit testing and deployments using CI/CD tools (Gearset, Copado, Git). Required Skills & Experience: 3-5 years of Salesforce platform support experience, including admin and development. Strong hands-on expertise in: Service Cloud: Case lifecycle, entitlements, omnichannel support. Experience Cloud: Partner/community portals, role hierarchies, page customizations. Loyalty Cloud: Program setup, tier logic, transaction journals, reward flows. Solid technical knowledge of: Apex, SOQL, Lightning Web Components (LWC) Salesforce Flows and Process Automation API integrations and troubleshooting Familiarity with ticketing tools (e.g., Jira Collaborate with Salesforce support (L4) or ISVs for unresolved platform-level issues. Soft Skills & Working Model: Ability to work independently and manage time effectively in AU time zone. Strong analytical and troubleshooting skills. Clear communication with business and technical teams. Ownership mindset with a focus on continuous improvement. Preferred Certifications: Salesforce Certified Administrator (ADM 201) Platform App Builder or Developer I Service Cloud Consultant Loyalty Management Accreditation (preferred)" About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Power Automate Desktop. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Amazon's IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Provides comprehensive technical support to Amazon Corporate employees worldwide. Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards. Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. Follow all standard operating procedures (SOP) through the effective use of Knowledge management. Manage a case count between 15-25 tickets. Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users. Assists with activities to triage and escalate any system or network outage to reduce downtime. A day in the life About the hiring group Job responsibilities Amazon's IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Provides comprehensive technical support to Amazon Corporate employees worldwide. Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards. Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved. Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely. Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. Follow all standard operating procedures (SOP) through the effective use of Knowledge management. Manage a case count between 15-25 tickets. Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users. Assists with activities to triage and escalate any system or network outage to reduce downtime. Bachelor’s degree in Computer Science or related field or experience equivalent. 1+ years of experience in help-desk or desk-side support environment Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux. Strong verbal and written skills proven ability to communicate with technical and non-technical staff Ability to work both independently and within a team environment Display a commitment to quality and strong multi-tasking skills Adherence to shift schedules and timeliness are key requirements Willingness to work flexible shifts and scheduling, weekends, and holidays Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Be involve in Business Requirement gathering, upcoming projects discussions with the onshore/offshore Business Partners for the Testing activities Analyze, develop, and implement efficient and effective Test Plans/Test Cases/Test Data for the new state specific requirements and enhancements for the OMMS program Test execution of Facets Online/Interfaces/Letters/Extensions/Reports and web services for the OMMS Program Conduct the defect triage meetings with all the stake holders and supporting onshore/offshore team with testing, issues and defect resolution Participate in the Release Gateway meeting, Code, Design reviews and production check outs Implement QA methodologies, processes using automation tools to develop and execute the new software solutions Review the test artifacts of the peers to ensure quality delivery Prepare the MOM's, Status reports, issue logs and defect logs for tracking and follow up Design, development and implement automated tests in an ATDD (Acceptance Test Driven Development) setting Write and execute automated tests using UFT, Selenium/Java, Cucumber or similar tools Deliver test automation solutions in accordance with enterprise standards and within development and operational guidelines Perform reviews of automation solution Engineer automated test and metric reporting solutions Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Graduate degree or equivalent experience Bachelors degree (or higher) OR 9+ years of Quality Engineering experience 8+ years of experience with front-end and back-end Quality Engineering tools and methodologies 8+ years of experience in Web Accessibility Testing (i.e. 508 compliance) 8+ years of experience with defect tracking applications 8+ years of experience data testing SQL database query tools 8+ years of experience creating, designing, and executing comprehensive tests plans 8+ years of experience developing high level and detailed test strategy, test plans, test cases, test scripts, defect tracking using various tools such as ALM, Jenkins, Rally, Java, etc 8+ years of experience STLC and functionality, system, regression, integration, Prod-Like, E2E Well versed with Test Automation Frameworks and Design patterns, Robot Framework, Selenium, Jenkins, Oracle, SQL, MongoDB, CI/CD Sauce labs & Github experience Blackbox and Whitebox testing experience Takes Initiative to solve complex problems Ability to work Eastern or Central daytime hours Preferred Qualification: US Healthcare experience Saucelabs & Github experience Blackbox and Whitebox testing experience At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Req ID: 325588 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a "Salesforce L2/L3 Support Specialist-BAU ( Sales,Service & Layality Cloud)" to join our team in Bangalore, Karnātaka (IN-KA), India (IN). "L2/L3 Support Specialist to provide incident-driven and service request-based BAU support for Salesforce platforms including Service Cloud, Experience Cloud, and Loyalty Cloud. The role involves both functional (L2) and technical (L3) responsibilities with a strong focus on timely issue resolution, platform stability, and user satisfaction Key Responsibilities: Incident & Service Request Management: Respond to and resolve incidents and service requests within defined SLAs. Prioritize and triage tickets based on severity and business impact. Perform root cause analysis (RCA) and suggest preventive actions for recurring issues. Document solutions and maintain support runbooks and knowledge articles. L2 - Functional Support Activities: Resolve configuration-related issues (Flows, page layouts, validation rules, etc.). Manage Experience Cloud user roles, portal configurations, and access models. Support loyalty program operations: member tier updates, points adjustments, and reward configurations. Perform user management, data loads, exports, and permission reviews. Coordinate with business stakeholders for clarification and closure of service requests. L3 - Technical Support Activities: Debug and fix Apex classes, triggers, batch jobs, and LWC components. Support and enhance integrations using REST/SOAP APIs and Named Credentials. Optimize backend processes, especially loyalty transaction handling and service workflows. Assist in unit testing and deployments using CI/CD tools (Gearset, Copado, Git). Required Skills & Experience: 3-5 years of Salesforce platform support experience, including admin and development. Strong hands-on expertise in: Service Cloud: Case lifecycle, entitlements, omnichannel support. Experience Cloud: Partner/community portals, role hierarchies, page customizations. Loyalty Cloud: Program setup, tier logic, transaction journals, reward flows. Solid technical knowledge of: Apex, SOQL, Lightning Web Components (LWC) Salesforce Flows and Process Automation API integrations and troubleshooting Familiarity with ticketing tools (e.g., Jira Collaborate with Salesforce support (L4) or ISVs for unresolved platform-level issues. Soft Skills & Working Model: Ability to work independently and manage time effectively in AU time zone. Strong analytical and troubleshooting skills. Clear communication with business and technical teams. Ownership mindset with a focus on continuous improvement. Preferred Certifications: Salesforce Certified Administrator (ADM 201) Platform App Builder or Developer I Service Cloud Consultant Loyalty Management Accreditation (preferred)" About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Cloud App Dev Consulting. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Manager – LMS Admin As Learning Management System (LMS) manager, you will be responsible for managing the training catalog, learner data, platform administration, troubleshooting content issues, and act as Point of Contact for the LMS provider. Responsibilities General Regular daily operation and configuration of LMS. Knowledge of current technology as it applies to LMS software and systems. Adhere to policy and procedures to ensure security and integrity of the LMS. Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization. Manage common mailbox and daily queries of stakeholders Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response User and Course Management Create login credentials and manage permissions. Manages course enrollment including progress tracking. Create and manage Learning Objects Generate assignment, completion, and any other reports Create and manage training audiences Troubleshoot common issues related to the LMS Ensure the LMS is kept updated with courses and materials and archive outdated content. Incident Management Address access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support of the LMS vendor System Upgrades Conduct regular system audits and perform software upgrades to maintain functionality and performance Support and manage migration of content and data from legacy systems Build, configure, test oracle functionalities and work with HRIS team to move it to production Training and Documentation Develop SOPs, user guides, manuals for LMS roles Testing In case of LMS upgrade, sample testing the content against pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor’s degree Hands-on experience of any major LMS Excellent knowledge of LMS and LMS standards Technical skills including troubleshooting course issues, and acting as POC for LMS vendor through upgrades Ability to troubleshoot and resolve technical issues Ability to work independently Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Manager Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 6, 2025, 9:11:20 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Oracle Revenue Management & Billing. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job requisition ID :: 83720 Date: Jun 6, 2025 Location: Delhi Designation: Deputy Manager Entity: Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Your work profile As Deputy Manager in our Cyber Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - We are seeking a skilled and proactive SIEM Content Management Specialist to join our security operations team. The ideal candidate will be responsible for designing, implementing, and managing custom SIEM content that supports the organization's security monitoring and threat detection capabilities. You will play a key role in ensuring that our SIEM system is optimized to detect, analyze, and respond to potential security threats effectively and efficiently. Desired qualifications Certifications such as CISSP, GSEC, CISM, or certifications specific to SOAR platforms (e.g., Palo Alto Cortex XSOAR Certification) Experience required – 5-8 Years Location and way of working Base location: Mumbai Professional is required to work from Client office Your role as a Assistant Manager We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, Senior Executive across our organization must strive to be: Deep understanding of security concepts, including incident response, threat intelligence, network security, and vulnerability management. Utilize SOAR platforms to automate security processes and response activities. Develop, maintain, and enhance automated playbooks in SOAR platforms to streamline and improve incident response workflows. Collaborate with security analysts and incident responders to design playbooks that automate and orchestrate the detection, triage, investigation, and remediation of security incidents. Integrate playbooks with a variety of security tools such as SIEMs, firewalls, threat intelligence platforms, endpoint protection tools, and ticketing systems to improve the efficiency of the security operations center Test playbooks to ensure they are working as expected, troubleshoot issues, and optimize them for performance and scalability. Document playbook logic, workflows, and integrations to ensure that they are understandable and maintainable by other team members. Work closely with security engineers, analysts, and IT teams to align playbook development with security operations needs and organizational goals. Provide technical expertise in the configuration and optimization of SOAR tools. Assist in the evaluation and selection of SOAR technologies based on organizational needs. Document and maintain standard operating procedures for SOAR processes and playbooks. Experience with Cortex XSOAR (preferred) or other security orchestration platforms. Ability to troubleshoot issues, perform root cause analysis, and continuously optimize automation processes. Technical Skills: Strong understanding of security technologies (e.g., SIEM, EDR, firewalls, vulnerability management). Knowledge of scripting and automation (Python, JavaScript, PowerShell, etc.) for building playbooks and integrations. How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome… entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. *Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices. At Deloitte, ethics and integrity are fundamental and not negotiable. We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process. We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte. We advise career aspirants to exercise caution. In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_

HUMAN CAPITAL – UKG WFM Human Capital The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients. Insights Innovation & operate Helps clients sustain organizational performance and enables ongoing insights into the organization with a set of services and solutions that extend capabilities with products, solutions and operates capabilities provided as a service. The HC HRCO team is a core component of our Human Capital practice – the work we do supports the five major issues our clients are facing. Human Capital Application Management Services help clients sustain Organizational performance by helping to manage, enhance, and maintain custom or packaged HR software. Deloitte provides full-cycle Operate from upfront advisory services through application optimization and innovation. Keeping the employee in mind, all our services cater to improving an organization’s productivity through their human capital asset. Work You’ll Do Participate in the full lifecycle of an Operate project including, System enhancements,Support and Maintenance, in adherence to Service Level Agreements Work on Incident Management activities like Incidence logging, Triage, Tracking andResolution on severity basis, and Problem Management activities of Root CauseAnalysis and Error Handling. Participate in requirement gathering for identified changes (small and mediumenhancements) based on Request for Change documents, and translate businessneeds into technical/functional design specifications Work with IT Service Management (ITSM) tools like ServiceNow for Level based (L1,2 or 3) support Maintain and monitor data conversion assigned activities during all phases of project Research, document, configure and test all functional elements involving rules andpolicies Collaborate with the technical consultant and other project team members to ensureconfiguration of the functional specifications have been met – additionalrequirements Collaborate with project teams and client stakeholders in a virtual environment tosupport project delivery Support deployment activities including involvement in local design workshops, andhyper care related activities Knowledge in one or more of the following areas: Workforce Management concepts,UKG WFM WFC Suite, ITSM tools, RACI Matrix, RAID Log and ITIL practices Additional Responsibilities: Perform configuration, re-configurations, upgrades, enhancements, maintenance anduser acceptance testing activities for large-scale timekeeping and workforceapplications Act as technical liaison and subject matter expert with internal client organizations and peer technology partners on timekeeping and other workforce management applications Perform troubleshooting activities using hyper-find queries, genies and reports. Also Monitor the Transaction Assistant daily and resolves any issues Support testing activities through the test environment including maintaining a DEV environment representative of production, through frequent updates of production data Create and update detailed functional and technical design documents, plans testing strategies and test cases, user training documents Conduct production support, software upgrades, and regular audits, to ensure compliance on the use of the UKG WFM application Act as liaison for application upgrades and coordinate communications and training The key skills required are as follows: Bachelor’s Degree Master’s in Human Resource Management is desirable 10+years’ application support experience in technical aspects of UKG WFM including: UKG WFM WIM Interface Designer Tool Coordinating all facets of application upgrades Device management (clocks, web, handheld etc.) SSRS and other SQL based reporting tools Set Up Data Manager Extensive application support experience on UKG WFM Workforce Central, including corrective maintenance and bug fixing around Timesheet Data, Pay Calculations, Person and Functionality access, Wage Adjustments in the following modules: UKG WFM Time & Attendance: Pay policy building blocks, ESS, Access and Security, Navigators, Hyperfinds, Genies, Event Manager and Transaction Assistant UKG WFM Accruals: Accrual Profiles, policies, grants and limits UKG WFM Activities: Work Orders, Productivity Tracking, Activity Forms UKG WFM Scheduling & Advanced Scheduling: Schedule planners, Labor and Volume Forecasting UKG WFM Analytics 10+ years’ experience as a functional consultant with any other Time & Attendance management system will be considered Experience in using ITSM tools like ServiceNow ITIL V3 Fundamental Certification is preferable Strong analytical/problem-solving ability Excellent written and oral communication skills Ability to work in teams and interact across all levels Ability to deal with ambiguity and work pressure Proficiency in MS Office, specifically MS Word, PowerPoint and Visio Willingness to travel internationally for extended duration of time (3 to 6 months) Experience in Workforce Dimensions is required. Business Structure Tiles and Data views Time & Attendance Accruals Analytics, Reporting and Activities Scheduling & Advanced Scheduling Experience in Dell Boomi is required: Certification in Dell Boomi Preferably candidates who have worked on integration of Dimensions using Dell Boomi Travel Requirements: There could be a need to travel within/ outside the country based on project needs for a limited period. How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 303902

Company: Qualcomm India Private Limited Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a Senior Software Engineer, you will play a pivotal role in designing, developing, optimizing, and commercializing software solutions for Qualcomm’s next-generation data center platforms. You will collaborate closely with cross-functional teams to advance critical technologies such as virtualization, memory management, scheduling, and the Linux Kernel. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Collaborate within the team and across teams to design, develop, and release our software, tooling, and practices to meet community standards and internal and external requirements. Bring up platform solutions across the Qualcomm chipset portfolio. Triage software build, tooling, packaging, functional, or stability failures. Guide and support development teams inside and outside the Linux organization, focusing on Linux userspace software functionality, integration, and maintenance. Work with development and product teams as necessary for issue resolution. Preferred Qualifications: Master's Degree in Engineering, Information Systems, Computer Science, or a related field. Strong background in Computer Science and software fundamentals. Working knowledge of C, C++, and proficiency in scripting languages (Bash, Python, etc.). Experience using git/gerrit. Strong understanding of the Linux kernel, configuration techniques like ACPI and device tree, system services, and various components that make up a Linux distribution. Experience with Linux distributions such as Debian, Ubuntu, RedHat, Yocto, etc. Familiarity with package managers and their workings is crucial. Familiarity with CI/CD tools. Proven ability and interest in debugging complex compute and data center systems. Strong ability to solve problems in a non-linear fashion. Quick learner; able to grasp concepts with only basic training and the initiative to ask questions and investigate new areas and concepts as needed. Prior experience with Qualcomm software platforms is a plus. Mature interpersonal skills with an ability to collaboratively work within the team and with many varied teams to resolve problems spanning many disciplines. Proven ability to work in a dynamic, multi-tasked environment. Excellent written and verbal communication skills are required. Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Cloud-Microsoft Azure. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Data Analysis. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Req ID: 325588 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a "Salesforce L2/L3 Support Specialist-BAU ( Sales,Service & Layality Cloud)" to join our team in Bangalore, Karnātaka (IN-KA), India (IN). "L2/L3 Support Specialist to provide incident-driven and service request-based BAU support for Salesforce platforms including Service Cloud, Experience Cloud, and Loyalty Cloud. The role involves both functional (L2) and technical (L3) responsibilities with a strong focus on timely issue resolution, platform stability, and user satisfaction Key Responsibilities: Incident & Service Request Management: Respond to and resolve incidents and service requests within defined SLAs. Prioritize and triage tickets based on severity and business impact. Perform root cause analysis (RCA) and suggest preventive actions for recurring issues. Document solutions and maintain support runbooks and knowledge articles. L2 - Functional Support Activities: Resolve configuration-related issues (Flows, page layouts, validation rules, etc.). Manage Experience Cloud user roles, portal configurations, and access models. Support loyalty program operations: member tier updates, points adjustments, and reward configurations. Perform user management, data loads, exports, and permission reviews. Coordinate with business stakeholders for clarification and closure of service requests. L3 - Technical Support Activities: Debug and fix Apex classes, triggers, batch jobs, and LWC components. Support and enhance integrations using REST/SOAP APIs and Named Credentials. Optimize backend processes, especially loyalty transaction handling and service workflows. Assist in unit testing and deployments using CI/CD tools (Gearset, Copado, Git). Required Skills & Experience: 3-5 years of Salesforce platform support experience, including admin and development. Strong hands-on expertise in: Service Cloud: Case lifecycle, entitlements, omnichannel support. Experience Cloud: Partner/community portals, role hierarchies, page customizations. Loyalty Cloud: Program setup, tier logic, transaction journals, reward flows. Solid technical knowledge of: Apex, SOQL, Lightning Web Components (LWC) Salesforce Flows and Process Automation API integrations and troubleshooting Familiarity with ticketing tools (e.g., Jira Collaborate with Salesforce support (L4) or ISVs for unresolved platform-level issues. Soft Skills & Working Model: Ability to work independently and manage time effectively in AU time zone. Strong analytical and troubleshooting skills. Clear communication with business and technical teams. Ownership mindset with a focus on continuous improvement. Preferred Certifications: Salesforce Certified Administrator (ADM 201) Platform App Builder or Developer I Service Cloud Consultant Loyalty Management Accreditation (preferred)" About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Mainframe. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

- BE, BTech, BS in Computer Science, Master of computer Applications (MCA), MSc Information Technology (IT). - Minimal relevant QA experience - Strong knowledge of QA methodology - Ability to understand technical specifications Subject Matter Expert at Amazon work on Manual Testing for the Amazon Relay products and Technology at the user level. They are pure Black Box Testers. They will perform audit on the work done by the Device Associates. SMEs also triage the bugs created by the DA team. Roles and responsibilities: - Perform test case execution and report bugs accurately - Provides floor support to DAs on clarifying their queries during execution - Can deal with ambiguity in the system, has clear understanding of product/Project and is less dependent on work instructions - Comes up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc. - Involved in creating test data and test execution in a timely, clear and concise manner - Takes part in Adhoc testing like Exploratory testing, Bug Bashes and find customer centric bugs - Give feedback on coverage, quality of test instructions, automation needs to the QA team. Key job responsibilities BE, BTech, Master of computer Applications (MCA), MSc Information Technology (IT) or graduate, preferably in a quantitative field of study with relevant exp of 1- 2 years. BE, BTech, BS in Computer Science, Master of computer Applications (MCA), MSc Information Technology (IT). - Minimal relevant QA experience of 1- 2 years Strong knowledge of QA methodology Ability to understand technical specifications Effective stakeholder communication Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Qualification & Experience : ● Bachelor's or Master’s degree in Information Technology/Computer Science Engineering (or equivalent) ● 5-10 years of experience as Data Engineer ● Experience in designing, building, and managing data infrastructure and pipelines, as well as conducting analysis work to provide insights that will guide strategic decisions. Mandatory Skills ● Strong proficiency in SQL and Python for data analysis, modeling, and automation. ● Experience with relational SQL databases, including Postgres and advanced SQL techniques. ● Experience with data pipeline & workflow management tools such as Airflow ● Strong analytical skills with the ability to organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. ● Strong project management and organizational skills. Duties and Responsibilities : ● Design, construct, install, test, and maintain highly scalable data management systems. ● Manage and execute data warehouse plans for to solve well-scoped problems ● Identify the data needed for a business problem and implement logging required to ensure data availability, while working with data infrastructure to triage issues and resolve ● Ensure systems meet business requirements and industry practices. ● Research opportunities for data acquisition and new uses for existing data. ● Design, build and launch scalable data models ● Independently design, build and launch new data extraction, transformation and loading processes using SQL, Python and other similar technologies ● Design, build and launch easy to understand and intuitive visualizations and dashboards ● Employ SQL, Python, and other programming languages to marry systems together and automate tasks. ● Build data expertise and leverage data controls to ensure privacy, security, compliance, data quality, and operations for data ● Recommend ways to improve data reliability, efficiency, and quality. ● Collaborate with stakeholders to understand data needs and deliver precise data insights. Interpersonal Skills :- ● Good verbal and written communication skill ● Continuous learning attitude e.g., learn new programming languages and skills. ● Great team player – being able to work with others in groups and teams. ● Problem solving and decision-making – working with others to identify, define and solve problems, which includes making decisions about the best course of action Job Type: Full-time Pay: ₹474,105.98 - ₹1,825,381.93 per year Schedule: Day shift Work Location: In person

Job Description Job ID SRSOF013854 Employment Type Regular Work Style on-site Location Noida,UP,India Role Sr Software Engineer Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Job Profile 1. Collaborate with other members of the team, product owners, quality engineering team members, and documentation writers to ensure appropriate implementation of business requirements 2. Maintain and create patch builds for local and remote employees. Ensure smooth delivery of builds working with remote counterparts to provide coverage and hand-off of critical issues. 3. Act as point of contact for managing multiple releases across organization 4. Take responsibility for the release management process 5. Maintain service pack build and task stream management for all CE streams as well as interfacing with next new product deliverables 6. Communication with the Engineering and Stakeholders for new configuration and delivery options and improvement options 7. Develop and debug customer issues found in the installation of configuration code of the UKG system 8. Manage and own the deployment activities including the execution of the deployment Plans as per checklists 9. Work towards improvement of Release deployments with automation & process refinements 10. A mentoring role for other developers, building the skills of less experienced team members and proactively suggesting process improvements as a technical leader within the team. 11. Participates in the writing of technical documents (functional specifications, design documents, etc.) as required 12. Estimate the work required for new features 13. Collaborate closely with architects to design and conceptualize solutions for multi-tenant/cloud-based offering of the product 14. Experience in issue triage, troubleshooting & Root Cause Analysis 15. Follow the ITIL standard to push the code in production environments 16. Ability to learn and adapt new technologies and platform Qualification 1. 3-6 years of experience of release management, installation work in a client/ server architecture 2. Hands-On Experience on GCP, GitHub-action & Kubernetes Platform 3. Expert knowledge of DevOps, CI-CD pipelines, Terraform, Ansible Python & Java language. 4. Working knowledge of Jenkins for managing and publishing scheduled and ad-hoc builds 5. Working knowledge of Cloud-Based technologies 6. Experience with PostgreSQL and SQL scripting and understanding the deployment of scripts 7. Experience working with Gradle and Artifactory for developing builds and setting up release streams 8. Experience to manage Linux and Windows based platforms 9. Ability to communicate both verbally and written to a variety of audiences 10. Working with remote and local engineers and willingness to work off hours at times to deliver on customer commitments including weekends and holidays at times 11. BS or equivalent in Computer Science Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Req ID: 325588 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a "Salesforce L2/L3 Support Specialist-BAU ( Sales,Service & Layality Cloud)" to join our team in Bangalore, Karnātaka (IN-KA), India (IN). "L2/L3 Support Specialist to provide incident-driven and service request-based BAU support for Salesforce platforms including Service Cloud, Experience Cloud, and Loyalty Cloud. The role involves both functional (L2) and technical (L3) responsibilities with a strong focus on timely issue resolution, platform stability, and user satisfaction Key Responsibilities: Incident & Service Request Management: Respond to and resolve incidents and service requests within defined SLAs. Prioritize and triage tickets based on severity and business impact. Perform root cause analysis (RCA) and suggest preventive actions for recurring issues. Document solutions and maintain support runbooks and knowledge articles. L2 - Functional Support Activities: Resolve configuration-related issues (Flows, page layouts, validation rules, etc.). Manage Experience Cloud user roles, portal configurations, and access models. Support loyalty program operations: member tier updates, points adjustments, and reward configurations. Perform user management, data loads, exports, and permission reviews. Coordinate with business stakeholders for clarification and closure of service requests. L3 - Technical Support Activities: Debug and fix Apex classes, triggers, batch jobs, and LWC components. Support and enhance integrations using REST/SOAP APIs and Named Credentials. Optimize backend processes, especially loyalty transaction handling and service workflows. Assist in unit testing and deployments using CI/CD tools (Gearset, Copado, Git). Required Skills & Experience: 3-5 years of Salesforce platform support experience, including admin and development. Strong hands-on expertise in: Service Cloud: Case lifecycle, entitlements, omnichannel support. Experience Cloud: Partner/community portals, role hierarchies, page customizations. Loyalty Cloud: Program setup, tier logic, transaction journals, reward flows. Solid technical knowledge of: Apex, SOQL, Lightning Web Components (LWC) Salesforce Flows and Process Automation API integrations and troubleshooting Familiarity with ticketing tools (e.g., Jira Collaborate with Salesforce support (L4) or ISVs for unresolved platform-level issues. Soft Skills & Working Model: Ability to work independently and manage time effectively in AU time zone. Strong analytical and troubleshooting skills. Clear communication with business and technical teams. Ownership mindset with a focus on continuous improvement. Preferred Certifications: Salesforce Certified Administrator (ADM 201) Platform App Builder or Developer I Service Cloud Consultant Loyalty Management Accreditation (preferred)" About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Description Job ID SRSOF012684 Employment Type Regular Work Style on-site Location Noida,UP,India Role Sr Software Engineer Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. We are looking for a talented and experienced Senior Software Engineer to join our dynamic team. This role will provide you with the opportunity to work on cutting-edge SaaS technologies and impactful projects that are used by enterprises and users worldwide. As a Senior Software Engineer, you will be involved in the design, development, testing, deployment, and maintenance of software solutions. You will work in a collaborative environment, contributing to the technical foundation behind our flagship products and services. Responsibilities: Software Development: Write clean, maintainable, and efficient code or various software applications and systems. Design and Architecture: Participate in design reviews with peers and stakeholders and in the architectural design of new features and systems, ensuring scalability, reliability, and maintainability. Code Review: Diligent about reviewing code developed by other developers, providing feedback and maintain a high bar of technical excellence to make sure code is adhering to industry standard best practices like coding guidelines, elegant, efficient and maintainable code, with observability built from ground up, unit tests etc. Testing: Build testable software, define tests, participate in the testing process, automate tests using , tools (e.g., Junit, Selenium) and Design Patterns leveraging the test automation pyramid as the guide. Debugging and Troubleshooting: Triage defects or customer reported issues, debug and resolve in a timely and efficient manner. Service Health and Quality: Contribute to maintaining the health and quality of services and incidents, promptly identifying and escalating issues. Collaborate with the team in utilizing service health indicators and telemetry for action. Assist in conducting root cause analysis and implementing measures to prevent future recurrences. Dev Ops Model: Understanding of working in a DevOps Model. Taking ownership from working with product management on requirements to design, develop, test, deploy and maintain the software in production. Documentation: Properly document new features, enhancements or fixes to the product, and also contribute to training materials. Minimum Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 2+ years of professional software development experience. Proficiency in one or more programming languages such as C, C++, C#, .NET, Python, Java, or JavaScript. Experience with software development practices and design patterns. Strong problem-solving skills and attention to detail. Familiarity with version control systems like Git GitHub and bug/work tracking systems like JIRA. Basic understanding of cloud technologies and DevOps principles. Strong analytical and problem-solving skills, with a proven track record of building and shipping successful software products and services. Good communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Preferred Qualifications: Master’s degree in Computer Science, Engineering, or a related technical field. Experience with cloud platforms like Azure, AWS, or GCP. Familiarity with CI/CD pipelines and automation tools. Experience with test automation frameworks and tools. Knowledge of agile development methodologies. Commitment to continuous learning and professional development. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Job Summary: The successful candidate will be responsible for safeguarding our company’s information systems by monitoring, assessing, and mitigating security risks. This role is critical in ensuring the confidentiality, integrity, and availability of digital assets. Key Responsibilities: Manage and facilitate information security related projects. Moderate compliance with organization’s information security policies and procedures. Identify and recommend solutions for various risks and security issues. Provide expertise on IT-security polices and guidelines. Assist in the development and enforcement of security policies, procedures, and standards. Practice approaches and solutions for compliance. Validate and track security breach. Conduct IT-security standards/compliance assessments and periodic audits. Work with clients to determine their need for expert support in IT security, including applicability of standards, laws and regulations to existing and future solutions. Identify, triage and document the instances of vulnerability areas and devices. Continues learning and knowledge sharing within ITSG team to maximize security awareness and minimize cyber incidents. Requirements: Graduate BE/ B,Tech in IT/ computer Science and Postgraduate- MCA/MTECH with specialization in computers/ electronics/ IT or M.Sc.in CS/ IT. Certified ethical hacker (CEH) 3-6 years of experience in a cybersecurity or information security role. Solid understanding of security frameworks and risk management principles. Experience with security tools like SIEM, IDS/IPS, vulnerability scanners, and DLP systems. Familiarity with regulatory standards such as ISO, NIST, HIPAA, or PCI-DSS. Strong analytical, problem-solving, and communication skills. Work opportunity with Headquarters Integrated Defence Staff Job Types: Part-time, Contractual / Temporary Contract length: 12 months Pay: ₹40,000.00 - ₹45,000.00 per month Expected hours: 54 per week Schedule: Day shift Work Location: In person

Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over 140 years . Operating across Asia, the Middle East, Europe, Africa, North America, South America, and Oceania , MOL connects global trade routes with a strong presence in international shipping and logistics. MOL Information Technology (MOL-IT) is the dedicated ICT solutions provider for the MOL Group, delivering customized technology solutions across the shipping, logistics, and supply chain domains . Established in 1997 , MOL-IT has expanded significantly, operating from four offices in Kolkata, Hyderabad, Mumbai, and Hong Kong , with a talented team of over 380 software and management professionals . As part of its growth strategy, MOL-IT is enhancing its suite of ICT solutions for existing customers while exploring opportunities to diversify beyond the MOL Group. For further details about organization, please visit www.mol-it.com/ Video - An Introduction to MOL-IT - YouTube Challenge Innovate through insight Honesty Do the right thing Accountability Commit to acting with a sense of ownership Reliability Gain the trust of customers Teamwork Build a strong team Safety Pursue the world’s highest level of safety culture Position Overview : As a Software Analyst, you will contribute to requirement analysis sessions to understand business needs and create comprehensive requirement documents (BRD, etc.). Collaborate with stakeholders to translate business objectives into technical solutions. Contribute to designing software solutions that meet project goals and industry standards, considering scalability and usability SOC Security Analyst (L2) will be responsible for responsible for day-to-day security threat monitoring and analysis. You will manage security incidents and review security alerts. You will work on known or suspected security threats. You will also work on threat intelligence, forensics and incident response adhering to security practices and frameworks. You will be part of 24x7 Security Operations Centre (SOC) team. You will be required to work in shifts. Job Responsibilities Experience of monitoring threats in a 24x7 Security Operation Center (SOC) Responsible for investigating incidents, analyzing attack methods, researching new defense techniques and tools, developing security policy, and documenting procedures for SOC. Correct root cause analysis as well identify suitable corrective steps. Perform deep packet analysis, collection of IOC (Indicator of Compromise). Collection of evidence, malware reverse engineering and write custom scripts whenever required. Threat mitigation and reporting are top priority for this position. Rule base Management, SOC Fine tuning and administer SIEM tools Manage and coordinate with team to accomplish daily operational tasks as per defined standard and Maintaining the SLA’s. Identify vulnerabilities, recommend corrective measures and ensure the adequacy of existing information security controls. Advanced working skills with Microsoft Sentinel, Cortex XDR, Trend Micro Exchange Security, Microsoft Defender for Endpoint, Fortigate etc. Relevant certification is a plus. Good working knowledge with SOAR and EDR tools. Investigate and respond to security incidents. Document and report on information security issues Evaluate and implement SIEM use cases. Document and continuously improve playbooks. Monitor for threats, analyze, and escalate as per process. Analyze functional and technical cases and provide a resolution in accordance with agreed metrics. Knowledge about different type of attacks like XSS, CSRF, LFI, Bruteforce, MITM etc. Basic knowledge of Linux operating system and windows events logs Manage and support the log collection, security scanning, intrusion detection, proxy, mail gateway and other security technologies. Review, triage security alerts, provide analysis, suggest remediation, track remediation. Support in resolving security incidents. Monitor networks and systems for potential threats. Knowledge of network data flows, ports, protocols, and other network and application services/technologies. Respond to incidents by collecting, analyzing and preserving digital evidence to assist with remediation of critical information security incidents. Improve and challenge existing processes and procedures in a very agile and fast-moving information security environment. Ability to write technical documentation and present technical briefings to diverse audiences. Strong understanding of threat landscape in terms of the tools, tactics, and techniques of threats employing both commodity and custom malware. Current knowledge of security threat intelligence and recent attack vectors Strong forensics analysis skills Minimum Qualification & Background: 3-5 years of Information Security experience. Minimum 3 years in a large 24x7 Security Operations Centre (SOC) Relevant security certification CEH, CompTIA Network Security Plus, CHFI, Certified SOC analyst will be a plus. Basic knowledge about SIEM Knowledge of current security threats, techniques, and landscape. Security events, incident review and triage experience with Endpoint Detection and Response (EDR) tools Experience and knowledge related to the configuration and maintenance of security monitoring and reporting platforms. Ability to conduct detailed analysis of various security related events like Phishing, Spoofing, Ransomware and SQL Injections etc. Incident Response experience (identifying, investigating, and responding to complex attacks) Experience with threat hunting.

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of Cotality with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in Cotality's Product Development capabilities, focusing on creating and delivering innovative solutions for the Property & Casualty (P&C) Insurance and Property Restoration industries. While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the Cotality family, sharing the same commitment to innovation, quality, and client success. When you join Next Gear India Private Limited, you become part of the global Cotality team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights. Not all companies are made equal, and at Next Gear Solutions this adage could not be more true. The team at Next Gear Solutions has reimagined restoration job management for contractors in a modern world and helps insurance carriers codify their best practices into actionable solutions. Restoration contractors and adjusters work in extreme conditions to service their customers, and we believe it’s our responsibility to help any way we can, so our tools that are as mobile as the phones they carry. We offer more than just software: we start with feature-rich products and back those up with five-star service and support. Next Gear Solutions is looking for a Software QA Engineer well versed in developing, documenting, and executing tests to ensure the delivery of a quality business application software product. This position will involve testing and analysis of mobile applications and websites and their coding, writing test cases, test execution including identification and tracking issues through resolution. This position may also involve the following: participation in developing and refining user requirements, working on cross-functional teams (both internally and externally), building/deployment of new code lines in a product, and releasing innovative software solutions to potential and existing customers. Must develop and adhere to quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout the development lifecycle. Job Qualifications: Minimum Qualifications Relevant college course work or experience in engineering or related discipline Experience with testing web based applications Excellent written and oral communication skills Strong organizational, planning, and analytical skills The ability to manage multiple priorities and projects simultaneously Familiar with multiple web browsers and OS platforms Proficiency in diagnosing, reporting, tracking, and resolving quality issues Superb communication skills, with the ability to work independently as well as part of a team An ability to rapidly triage technical issues Experience with Windows services Ability to understand/translate business needs into appropriate testing of software solutions Ability to decompose internal and customer requirements into detailed test cases for functional and regression test execution Ability to provide occasional after-hours test and/or deployment support Candidates must be professional team players who have a competitive fire and passion about quality and how business processes work and interact. In addition, candidates need to be quick learners who apply their testing skills while exhibiting leadership in process re-engineering and in the implementation of process, technological, and organizational changes Skills preferred for this position: Programming and/or database skills are a plus. Experience with client-server architecture 2 or more years working with Windows SQL Server Agile methodologies (scrum) LINQ and/or SQL Cotality's Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates

hackajob is collaborating with Zipcar to connect them with exceptional tech professionals for this role. Senior Engineer/SDE 1 Zipcar Who are we? Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission - to enable simple and responsible urban living Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities. What is ABG’s strategy in India? At our India Build Center, you will play a key role in driving the digital transformation narrative of ABG. Being at the core of ABG’s growth strategy, we will develop technology-led offerings that would position Avis and its brands as the best vehicle rental company in the world. Our goal is to create the future of customer experience through technology. The India Build Center is based in Bengaluru, India . We are currently located at WeWork Kalyani Roshni Tech Hub in Marathahalli on Outer Ring Road , strategically located close to product companies and multiple tech-parks like Embassy Tech Park, ETV, RMZ Ecospace, Kalyani Tech Park, EPIP Zone and ITPL among others. The Fine Print We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer - M/F/D/V. This document does not constitute a promise or guarantee of employment. This document describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group. Senior Engineer/ SDE 1 Location: Bengaluru, India | 100% on-site The Impact You’ll Make We are looking for a talented and passionate senior engineer to lead the way on the development and maintenance of Zipcar’s back-end services. These are the underlying services that support our car sharing mobile and web ecommerce products - the primary driver of $9B in annual revenue. This role requires a resourceful individual, a persistent problem solver, and a strong hands-on engineer. This is a great opportunity to have a big impact as part of a growing team in the midst of technology and product transformation. Watch our talk at a recent AWS Re: Invent conference here . What You’ll Do Build a deep understanding of existing systems. Participate in or lead design reviews with peers and stakeholders. Develop robust, testable code that meets design requirements. Review code developed by other developers, providing feedback on style, functional correctness, testability, and efficiency. Triage system-wide issues and identify root cause of incidents. Can work independently and can participate/contribute to architecture discussions. Identify and resolve existing critical technical debt. Build transparent systems with proper monitoring, observability, and alerting. Plan for robust build, test, and deployment automation Work with product stakeholders and front-end developers to understand the essence of requirements and to provide pragmatic solutions Work within an Agile framework What We’re Looking For 8-11 years of Professional experience designing/writing/supporting highly available web services. 8+ years of experience writing Java applications. Extensive experience with event driven architecture (3+ years) Must have experience analyzing complex data flows - batch or real time processing (5+ years) Worked on RabbitMQ or similar (5+ years) Experience with Postgres or similar ( 5+ years) Strong experience with NoSQL DBs - MongoDB and Cassandra/Datastax (3+ years) Strong experience with AWS and CI/CD environment. (3+ years) Experience writing and consuming webservices using Java/Springboot. Experience developing React/NodeJs Apps and Services is a plus. Understanding of distributed systems - performance bottlenecks, fault tolerance, and data consistency concerns. Experience in Kubernetes for containerized application management. Experience building mission critical systems, running 24x7. Desire to work within a team of engineers at all levels of experience. Desire to mentor junior developers, maximizing their productivity. Familiarity with tools like DataDog, Grafana, or similar products to monitor web services. Good written and spoken communication skills. Perks You’ll Get Health insurance for yourself and your immediate family Life, accident, and disability insurance Paid time off comparable with similar technology companies in India Show more Show less

Key Accountabilities JOB DESCRIPTION Perform and provide oversight for day-to-day security SOC operations duties, including the management of security analysts, the development and implementation of security policies and procedures, and the response to security alerts. Develop and maintain KPI reports on SOC team performance and other aggregated performance metrics. Develop reports on Security operations for executive management and regional teams. Manage a team of SOC analysts including rostering / shifts planning, tasks allocation and coordination. Continuously monitor security events and alerts generated by various security monitoring tools, such as SIEM (Security Information and Event Management) systems, IDS/IPS (Intrusion Detection/Prevention Systems), and endpoint protection platforms. Identify and analyze security incidents based on the available information. Classify and prioritize incidents according to their severity and potential impact. Initiate and coordinate the incident response process, following predefined procedures and workflows. Work with different IT teams to troubleshoot and resolve security-related issues and assist in configuring the logs to be forwarded from their respective systems to the centralized logging system. Analyze vulnerability scan results and work with system owners and IT teams to remediate identified vulnerabilities within specified timeframes. Provide recommendation for Security Use-case creation and optimization for any new/existing systems. Conduct Network and Endpoint log analyses including threat hunting activities and present findings. Studying vulnerabilities, identifying relevant threats, corrective actions recommendations and reporting results. Document all incidents, investigations, and analysis activities accurately and thoroughly. Prepare incident reports, including detailed information on the incident timeline, impact, and recommended remediation actions. Other Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies. Perform other related duties as assigned. Qualifications, Experience And Skills Knowledge and Experience Bachelor’s Degree in Computer Science or equivalent. Should have 5-7 years of experience in IT Security with at least 4 years’ experience in conducting analysis of log data and security operations center. Technical and hands-on experience across Cyber Security and technology domains. Background in security technologies, network protocols and operations and understanding of TCP/IP protocol and OSI Seven Layer Model. Computer programming and scripting languages. Strong understanding of the Cyber Kill Chain, pervasive threats attack methods and remediation. Industry recognized professional certifications such as GSEC, Security+, CEH, CySA. Good understanding in E-commerce, logistics, supply chain & port operations applications will be added advantage. Soft Skills Sound analytical and intellectual capabilities. Excellent time management and organizational skills. Decision-making abilities. Team player and conflict management skills. Ability to multi-task, prioritize, coordinate, and work well under pressure to meet deadlines. Strong interpersonal and communication skills ability to work in a team environment. Cultural awareness. Must possess Excellent Reporting Skills. Technical Skills Knowledge of Security Orchestration and Automation (SOAR) solutions. Experience with two or more analysis tools used in a CIRT or similar investigative environment. Ability to analyse and triage IoCs. Show more Show less