5821 Triage Jobs - Page 34

Technical Support Advisory Bangalore, Karnataka, India Date posted Jul 23, 2025 Job number 1850687 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Advisory Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Supports delivery partners and/or teams, enhances support readiness, and ensures timely resolution by developing others. Performs thorough case reviews and customer wellness checks; ensures progression of cases to help solve increasingly complex technical issues. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Contributes to Partner Technical Advisor (PTA) advocate/agent and engineer communities through knowledge sharing. Collaborates with internal teams, and sometimes external teams, for product and process feedback. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience o OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience. 3+ years of prior product, customer support and/or technical support experience o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications: Azure Fundamentals (Cloud Concepts, Azure Networking – E.g. Creating subnets, Azure Compute – E.g. creating / provisioning Azure Virtual Machines) Azure Resource Management: Subscriptions / Licenses, Role Based Access Control, User / Administrator Roles Azure Active Directory Fundamentals (eg: User, Group, Domain Management). Azure Active Directory Collaboration Solutions (B2B, B2C) Managed Identity (Password Hash Sync / Pass Through Authentication) vs Federated Identity Hybrid Identity Solutions Windows Active Directory Services (including ADDS, Auth Protocols, FSMO Roles, Replications, Group Policies, User Profiles, etc.) Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP, etc) Office 365 Management AAD Connect / DirSync / MIM / FIM/ Active Directory Federation Services (or any other 3rd party federation) Privileged Identity Management Provisioning to SaaS Applications PowerShell scripting and commands Tools (Network trace – netmon /wireshark, Fiddler) Experience on Additional Technologies (good to have): Microsoft Windows Servers and Client Operating Systems Exchange Server SQL Graph API Modern Auth Protocols (SAML, oAUTH etc.) Seamless Single Sign On ADAL/MSAL libraries Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Responsibilities 1. Case Management (Delivery Excellence) Conducts in-depth case reviews and wellness checks to ensure case progression and resolution. Acts as an escalation point and unblocks service delivery challenges. Provides process and technical feedback to improve case handling. Leads case triage meetings to share knowledge and optimize support. 2. Managing Collaboration Activities Facilitates cross-team collaboration to resolve complex technical issues. Manages the swarming process to bring the right resources together quickly. Coaches engineers on internal collaboration and community-building. Works with stakeholders to drive top priority issue resolution. 3. Process Improvement Gathers and shares feedback to enhance support processes and tools. Partners with managers and SDMs to plan and implement continuous improvements. Identifies process flaws early and advocates for necessary changes. Updates knowledge bases and evangelizes process best practices. 4. Readiness Development Assesses skill gaps and designs training plans for delivery partners and internal teams. Supports readiness initiatives including mentoring, documentation, and knowledge sharing. Collaborates with multiple stakeholders to implement readiness programs. 5. Supportability Activities Shares knowledge in internal communities and responds to engineering queries. Engages in reactive/proactive collaboration via swarming and issue management. Helps build communities across support roles to drive operational excellence. Drives quality and efficiency improvements in partnership with delivery leaders. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Description SUMMARY: The Nurse Manager is a registered nurse with accountability for clinical care of a designated patient care service area. The manager is responsible for assessing, identifying, planning, implementing and evaluating the processes, technology, personnel and facility needs required to achieve patient outcomes safely in a patient centered environment. The Nurse Manager demonstrates knowledge of the principles of human growth and development throughout the life span and the ability to guide the care teams in identifying patient/family needs relative to age, specific requirements and in accordance with Standards and policy and procedure. REQUIREMENTS: Assures effective patient flow within the Health Center, telephone as well as walk-ins Assists providers in procedures, phone calls, referrals, problem solving. Provides nursing care and health education to patients. Oversees maintenance of clinical inventory and forms. Assists the providers with diagnostic procedures and treatment regimens when in need. Assesses reports, customer surveys, evaluations and other data to identify and plan the process, technology, personnel and facility needs to deliver care in a designated patient care area. Communicates care area purpose and goals to the care team. Interviews, hires, terminate, disciplines, and evaluate patient care staff. Monitors selection and use of health center supplies, technology and equipment. Collaboratively creates an interdisciplinary health center -based QI program effective in identifying means to improve patient care or teams and services and participates in the QI process. Achieves successful compliance with regulatory agency standards. Assures staff understanding of, and compliance with, infection control mandates. Assures that all health center staff is informed of medical centers developments and participates with the patient care area planning and problem solving. Conducts/facilitates leadership and nursing meetings, demonstrates ability to achieve meeting outcomes. Maintains records of minutes. Assures that the ability of assigned patient care provider is congruent with patient/family health care needs. Qualifications EDUCATION REQUIRED: AAS/BS in Nursing or equivalent Bachelor’s Degree Preferred EXPERIENCES AND/OR SKILLS REQUIRED: Minimum of three (3) years experience in an Ambulatory/Medical Surgery/ER setting preferred. Minimum of two (2) years nursing experience Demonstrated ability to perform venipuncture and administer medications including immunizations Demonstrated experience with telephone triage and diagnosis procedures. Bilingual, Spanish preferred Demonstrated ability to provide quality care to patients and guide nursing staff. Demonstrated ability to plan, make decisions, organize, and direct the work of others Demonstrated organizational, clinical, and interpersonal skills Demonstrated ability to problem solve using critical thinking Demonstrated basic computer skills including typing LICENSES/CERTIFICATIONS REQUIRED: Licensed Registered Nurse in New York State Current BCLS Current Infection Control Certificate Current Child Abuse Certificate

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience with software development in one or more programming languages. 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture. Preferred qualifications: Master's degree or PhD in Computer Science or related technical field. 5 years of experience with data structures/algorithms. 1 year of experience in a technical leadership role. Experience developing accessible technologies. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Write and test product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. Preferred qualifications: Master's degree or PhD in Computer Science or related technical fields. 2 years of experience with data structures or algorithms. Experience developing accessible technologies. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale. Responsibilities Write product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

About the job Compensation : 90k - 130k per month Key responsibilities: • Bug Bounty experience is a must Work on security assessment VAPT of different web/android applications from diverse sectors. Create and implement automation solutions to enhance security and reduce manual effort. Collaborate with best security professionals to ensure the protection of the organization's information systems, data, and network infrastructure. Triage vulnerability reports on bug bounty programs and take it to resolution within the defined SLAs. Develop and maintain security policies, procedures, and standards Perform application security reviews and threat modeling on mission-critical systems, & enterprise applications to find and address potential security risks. Work on staying up-to-date with the latest security threats and vulnerabilities, and recommend security improvements. Good communication skills to organize and lead security awareness training sessions. Real life social engineering simulation campaigns with the organizations. What To Bring: • In-depth knowledge of security vulnerabilities not just limited to OWASP Top 10 • Experience in doing security assessments on web applications, Android and iOS mobile applications in microservice architecture • Experience in using the security tools to carry out manual & automated security assessments • Experience working with common product flows like payment gateway integration, authentication etc. • Knowledge of how applications work end-to-end which may help in multiple scenarios. • Good knowledge & understanding of Python, Burp Suite, NMAP, Nuclei etc. is a must. • Passion for security, and a practical and balanced approach to security issues • Ability to visualize the root cause and deep dive • Curiosity in knowing how things work in different conditions • Independent, self-motivated and comfortable working in a fast-paced environment with teams ranging from product to engineering teams. • Exceptional interpersonal verbal and written skills in English. • Ability to document risks, security controls and evidence to ensure compliance Who are we? Cyber Security Job Board aims to deliver a Security as a Service (SECaaS) offering with different solutions consolidated on a centralized dashboard (a one-stop-shop for all your security needs). With the fast evolving needs of the world and rapid development within an organization, it becomes harder for the teams to deliver their flagship offerings to clients both securely and seamlessly. Cyber Security Job Board team comprises best security researchers and certified white hat hackers to protect organizations' data from attackers by detecting, investigating, and responding to cyber-threat. The main motto for Cyber Security Job Board is to work hand-in-glove with the business, to enable them to still deliver their digital ambition without compromising on the security of their product and also of their stakeholders. This ensures that the business can build a digital info system vested in innovation, security & trust. Our Values • We are audacious in vision and action • We encourage honesty and open dialogue • We respect everyone and every point of view • We make objective and data-driven decisions • We believe trust and accountability go hand-in-hand • We invest in each other's growth • We bring our A-game and nothing else • We take charge and get it done Benefits Offered/Perks The glory. Almost too much responsibility and ownership of projects. Company Onsite / Fun Events. Work with skilled security researchers!

This is a remote position. About Us Simbian® is building Agentic AI platform for cybersecurity. Founded by repeat successful security founders, we have gathered an excellent cohort of employees, partners, and customers. Our mission is to solve security using AI, and our core values are excellence, replication, and intellectual honesty. Our promise is to make Simbian the best workplace of your career and we believe a small group of thoughtful passionate people can make all the positive difference in the world. To fuel our fast growth, we are seeking an exceptional candidate who shares our core values of excellence (being the world's best at our craft), replication (share your best ideas with others), and intellectual honesty (tell the truth even if it's bitter). Our AI Agents automate security operations and provide our customers with 10x leverage. Our customers include some of the world's largest companies. Our initial use cases include: SOC alert triage and investigation Prioritization and classification of vulnerabilities AI based threat hunting AI CTEM Role Overview We're seeking a Marketing Graphic Designer to join our fast-growing team and drive visual excellence across all marketing touchpoints. This role combines creative design expertise with performance-driven marketing to create compelling visuals that convert prospects into customers. As our Marketing Graphic Designer, you'll be responsible for translating complex cybersecurity concepts into clear, engaging visual narratives that resonate with technical and executive audiences alike. Key Responsibilities: Visual Design & Brand Management Design high-conversion marketing assets across all channels: websites, landing pages, social media, advertisements, email campaigns, and sales collateral Create and maintain comprehensive brand visual identity including logos, color schemes, typography, iconography, and illustration styles Develop and manage design systems, component libraries, and brand guidelines in Figma Ensure brand consistency across all marketing materials and touchpoints Performance-Driven Design Design for conversion optimization, not just aesthetics—your work must demonstrably improve marketing performance Create compelling product demonstrations through visual storytelling, including UI mockups, process diagrams, and value proposition illustrations Design A/B test variations for landing pages, ads, and email campaigns to optimize conversion rates Collaborate with growth team on data-driven design decisions Content Creation & Production Produce marketing collateral including one-pagers, pitch decks, case studies, whitepapers, and sales presentations Create animated GIFs, micro-interactions, and short-form video content to showcase product capabilities Design booth graphics, conference materials, and event swag for industry events Develop visual content for webinars, demos, and customer success stories Cross-Functional Collaboration Partner closely with Marketing, Sales, and Product teams to understand campaign objectives and design requirements Work with content marketing to create visual assets that support thought leadership and educational content Collaborate with product marketing on launch campaigns, feature announcements, and competitive positioning materials Support sales team with customized presentations and proposal materials Requirements Education & Experience Bachelor's degree in graphic design, Visual Communications, Marketing, or related field 3-5 years of graphic design experience, with minimum 2 years in B2B SaaS or technology marketing Portfolio requirement: Must demonstrate experience designing for cybersecurity, enterprise software, or complex technical products Technical Skills Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) Advanced Figma skills including component libraries, design systems, and prototyping Web design experience with understanding of responsive design principles and basic HTML/CSS Video editing capabilities using tools like After Effects, Premiere Pro, or similar AI-powered design tools: Proficiency with modern AI tools including: Midjourney, DALL-E, or Stable Diffusion for image generation Runway, Pika Labs, or similar for video content Canva Pro, Figma AI, or Adobe Firefly for rapid prototyping Design Expertise Exceptional understanding of typography, color theory, composition, and layout design Conversion-focused design experience with proven track record of improving marketing performance Brand identity development experience including logo design, style guides, and brand system creation Multi-format design capability across web, mobile, print, social media, and presentation formats Preferred Qualifications Experience with graphics and animation for product demonstrations Basic UX/UI design skills for landing page and website optimization Data visualization experience for creating compelling charts, infographics, and dashboards Conference and event design experience including booth design and swag creation Social media design expertise across LinkedIn, Twitter, and industry-specific platforms Essential Skills & Attributes Technical Capabilities Project management: Ability to manage multiple concurrent projects with competing deadlines Quality assurance: Exceptional attention to detail with systematic approach to design review File management: Organized approach to asset libraries, version control, and brand compliance Performance measurement: Understanding of design metrics and A/B testing methodologies Communication & Collaboration Stakeholder management: Excellent communication skills for presenting design concepts to technical and executive audiences Cross-functional collaboration: Proven ability to work effectively with marketing, sales, and product teams Feedback integration: Ability to incorporate feedback while maintaining design integrity and brand consistency Remote collaboration: Experience working in distributed teams with strong async communication skills Mindset & Approach Results-oriented: Focus on designs that drive measurable business outcomes Self-directed: Ability to work independently with minimal supervision while meeting deadlines Continuous learning: Commitment to staying current with design trends, tools, and marketing best practices Brand guardian: Passionate about maintaining and evolving brand consistency across all touchpoints Benefits What We Offer Competitive salary commensurate with experience Generous early-stage equity with significant upside potential Annual performance bonuses tied to company and individual goals Comprehensive health coverage: Medical, dental, and vision insurance Flexible PTO policy with minimum vacation requirements Home office stipend for equipment and workspace setup Latest design software subscriptions and hardware Growth Opportunities Leadership development: Clear path to grow into Marketing Creative Director or Brand Manager roles Cross-functional exposure: Opportunity to work across product, sales, and customer success teams Industry impact: Help shape the future of cybersecurity through cutting-edge AI technology Startup equity upside: Ground-floor opportunity in a rapidly growing company with enterprise customers Culture & Environment World-class team: Work alongside team members holding 150+ patents collectively Innovation focus: Access to cutting-edge AI tools and technologies Customer impact: See your designs directly influence Fortune 500 security operations Flexible work arrangements: Hybrid or remote options available Simbian is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds and experiences.

Job Title: Branch Name: Brain And Spine Medicity Qualification: B. Sc/GNM/ANM Location: Kannur Employment Type: Full time Department: Neuro Rehabilitation Patient Care: Provide direct nursing care including medication administration, wound dressing, IV therapy, etc. Monitor patient vitals, symptoms, and progress. Assessment & Observation: Conduct regular health assessments and report abnormal findings to doctors. Track and document changes in patient condition. Medication Management: Administer prescribed medications accurately and on time. Educate patients on medication use and side effects. Clinical Procedures: Assist in and perform nursing procedures (catheterization, suctioning, injections, etc.). Prepare patients for surgeries or investigations. Patient Documentation: Maintain accurate nursing records, reports, and care plans. Ensure timely reporting of patient status and incidents. Infection Control & Hygiene: Follow hospital protocols for infection prevention and control. Maintain cleanliness and hygiene in patient areas. Emergency Response: Respond promptly in medical emergencies like CPR, code blue situations, etc. Handle triage and basic life support as required. Patient & Family Education: Educate patients and caregivers on care, recovery, diet, and medication. Offer emotional support and health guidance. Coordination: Collaborate with doctors, therapists, and support staff to ensure holistic care. Participate in patient rounds and handovers. Requirements Strong clinical and nursing knowledge Good communication and empathy Patient observation and reporting skills Emergency care and first aid knowledge Time management and attention to detail Ability to work under pressure Infection control awareness Teamwork and adaptability

About This Role Fundamental Equities – Associate Business Manager Gurgaon Fundamental Equities (FE) sits within BlackRock’s Portfolio Management Group (PMG), which encompasses Fundamental and Systematic investing across Fixed Income, Equities and Multi-Asset Strategies. The FE business is a key division at BlackRock with over $260bn of assets under management, across 90+ strategies and over 200+ investment professionals. FE teams use traditional analytics to pick stocks and assemble coherent, deliberate and diversified portfolios. Through cutting-edge technology, sophisticated models and embedded proprietary research, our investment management approach is to deliver consistent outperformance to our clients. Role & Impact BlackRock has an opportunity for an Associate Business Manager to join the FE COO team, based in Gurgaon. This team is responsible for supporting the delivery across a wide range of tasks, from budget tracking to managing technology implementations, ensuring compliance and coordinating with various stakeholders. This role demands a high level of organization, attention to detail and the ability to manage multiple projects simultaneously. This role will provide pivotal support to the regional COO team centers, facilitating the seamless delivery of FE’s day to day business operations as well as strategic projects across the platform. In close collaboration with other members of the COO team, the Business Manager will support the delivery across a wide range of tasks, from budget tracking to managing technology implementations, ensuring compliance and coordinating with various stakeholders This role demands a high level of organisation attention to detail and ability to manage multiple projects simultaneously as well as a passion for problem solving and critical thinking. This position reports to a Business Manager in London and extends support to the COO team globally. The role, with its broad focus, offers an excellent opportunity to gain a comprehensive understanding of business management and all the supporting functions of an investment team, with exposure to a variety of locations, products, and stakeholders at all levels. The ideal candidate will bring prior experience from an investment environment and have a demonstrated history of executing and achieving results in complex projects spanning multiple regions and offices. Key Responsibilities Support day-to-day business activities for the FE Platform including: Reporting: Produce monthly as well as periodic and ad hoc reporting and analytics to support COO team processes. Be a Workday "super-user" for reporting, data updates and ‘how to’ Financial Tracking & Budget Management: coordinate data updates for monthly compensation visibility and quarterly ExCo notes as well as monitoring team T&E spend to budget, provide reporting and escalate as required Market Data Management: review and approve market data tools on ServiceNow (Bloomberg, Refinitiv, Morningstar, Factset) as well as monitoring usage. Technology & Business Process Change Coordination: partner with Technology and partner teams as platform point for technology, includes deploying new firm initiatives, migrations and rollouts, policy compliance as well as platform projects (OneDrive, MS Teams & SharePoint) and assisting with general day-to-day technology issues to triage for speedy resolution. T&E Discipline & Management: conduct first-line reviews of Coupa invoices, flag spend a Audit & Compliance: project manage FE audits end to end and point person for compliance ensuring adherence to regulatory responsibilities including updates, correct data tracked and maintained, and issues escalated as appropriate to COO and team Data, Risk & Permissions: responsible for managing the vendor risk on Process Unity; onboard and maintain vendors, drive data cohesion across the platform (folder management, FE SharePoint updates, distribution list reviews) as well as reviewing platform permissions quarterly Business Continuity: Coordinate initiatives to ensure the platform is prepared to function effectively during any disruptive events People & Talent: central coordinator for early careers FE program delivery and FE talent and culture building training programs Communication & Connectivity: revive FE channels with a communication strategy as well as coordinating the weekly FE Opps Note Ad hoc projects: identify, support and enable initiatives to drive efficiencies and improvements to protect and strengthen the FE platform through continuous review and development of processes and controls Qualifications Keen interest in equity markets and working in an investment environment 4-6 years of relevant industry experience in same domain Proven experience in operations management, project management, or a similar role Flexible, responsive and self-starting personality. Proven experience working both independently and as part of a team in a highly collaborative, global, demanding and dynamic environment Strong analytical, organisational and project management skills along with outstanding communication, sound judgment, integrity and discretion Thorough with exceptional attention to detail Understanding of financial tracking and budget management as well as familiarity with audit and compliance processes Excellent communication and team coordination skills Degree in Business Administration, Finance, or related field Our Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Manager, BizOps The Access Services BizOps team is looking for a Manager who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. Recruit, manage, develop and retain Service Delivery Operations support staff. Manage a 24*7 Global Support Team of engineers to support Mastercard’s infrastructure. Provide reactive support for any business impacting infrastructure issues within defined SLAs. Co-ordinate and control the Change management process. Identify process gaps, provide estimates for business solutions. Run proactive cert renewal, vulnerability and software concurrency programs for supported infrastructure. Successfully lead definition, development and delivery of major cross-department initiatives with broad scope and long-term business implications. Partner with business to identify innovative solutions and drive strategic decisions to mitigate future impacts. Develop business cases in alignment with the MasterCard objectives. Actively look for opportunities for Innovation and creative problem solving. Ensure team is adequately staffed, trained and managed. Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary. Perform strategic planning; financial planning; administration and management of department. Successfully lead production incident and problem management, identification of root cause and remediation of the problems. Overseeing priority changes in workload and ensure features are being worked in accordance to the correct class of service. Qualifications Education: BS Degree in Computer Science, Engineering or equivalent combination of experience and formal education. Knowledge / Experience: Experience leading in an global operations environment or equivalent. Resource Management experience. Experience with FSSO, Web SSO Authentication, Secure Access Services, Token Services, Security Identity Management, Two-factor authentication, Multi Factor Authentication Provisioning is a distinct advantage Experience of change control process and software concurrency strategy’s Knowledge of middleware technologies and security principles helpful. Understanding of network and operating system principles. Demonstrate Mastercard core competencies and proven ability to embody Mastercard Leadership Principles. Skills/ Abilities: Ability and knowledge to assist in policy development and demonstrate knowledge of the business organizational strategy. Ability to establish plans, coach co-workers and demonstrate adaptability along with strong verbal and written communication skills. Ability to focus on customer needs and to provide overall business or technical project planning for product enhancements. Corporate Security Responsibility All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. R-253478

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Appian . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Palo Alto Networks - Firewalls . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Us Senior Manager – Insights - Job Description for TII As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview About TII At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations. About This Opportunity A role on the Enterprise Insights team means being a champion for our current and future guests, and inspiring the organization to act in their best interest. Here, you’ll lead the consumer and other related research that helps Target and Merchandising seize our most valuable and important opportunities. You’ll distil relevant information into insights and implications that answer the ever-critical question: “So what?” Your influence will help spark original ideas and actionable strategies for our enterprise partners including Marketing, Merchants, Stores, Digital and others. Role Description As a Senior Manager – Insights, you will consult, influence and guide partners to make guest-centric decisions and develop guest-centric, breakthrough strategies to address changing trends, consumer and business needs. You will lead a variety of complex qualitative and quantitative insights projects in partnership with outside research agencies and internal partners, including: scoping and recommending the optimal research and interpretation design to diagnose and address the strategic problem; collaborating with agency partners to leverage a full range of insight generating tools; synthesize various data resources and translate insights into actionable directions to guide strategy development/strategic implications with partners; co-creating with internal and external partners throughout the process to maximize project outcomes; communicating compelling stories and insights in a clear and engaging way; leading the design and execution of experiential learning sessions that inspire partners to act; and managing the overall project timeline, budget/forecast and agency billing. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. You will use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. Your duties will also include Design, execute and interpret, in collaboration with outside agencies and internal partners, a variety of complex quantitative and qualitative research methodologies to understand guest behavior, consumer trends, competitive environments, and Target performance Manage researchers who will own certain research work-streams on various Enterprise Insights projects Develop partnerships with key clients, including Merchandising Divisional Managers and Marketing Planning Directors, to prioritize research needs and triage ad hoc requests Lead guest-focused, cross-functional strategy projects relevant to the business and working with clients to defined project scope and expected deliverables Create and manage standardized reports and methodologies to deliver clear, timely, actionable insights As Senior Manager, you will also Train, coach and mentor team members in skillsets such as research, presentation of data/analysis etc., for a wide range of businesses. Create documentation on scalable and repeatable processes around project execution that will help new team members scale up faster and more efficiently and free up the team’s time and focus towards more creative / strategic output. Help team members solve problems, both individually and in collaboration with other stakeholders. Disseminate and document lessons learned with the team. Increase meaningful collaboration within the team and across stakeholders to identify and focus on areas/relationships where the team can make the most meaningful impact. While there are a number of success factors that will be important for this role, a strong candidate must have: A deep desire to wake up every morning motivated to turn team members into passionate advocates for the brand. A creative mind, a practical outlook and unwavering ability to go with the flow. Strong executive presence and the ability to establish a clear vision and marshal team member resources to bring it to life. Understanding of how to communicate information clearly and creatively, and ability to thrive in a fast-paced, dynamic environment. Proven skills in relationship development, project management, and issue resolution while leading people and cross-functional teams. Ability to manage multiple priorities independently while successfully delivering results within stipulated timelines. Superb organizational skills and a keen attention to detail. Requirements 4-year degree or MBA degree (preferred) with strong academic performance and three - five years of relevant business experience 10+ years of consumer, market and/or design research experience Strong quantitative research experience (agency-side preferred) Prior retail, packaged goods, consumer research and/or management consulting experience Excellent analytical, decision-making, project management, and communication skills Strong conceptual skills and the ability to translate concepts into consumer research methodologies and tools Ability to assimilate information quickly and accurately with a track record of success in dealing effectively with complex projects Ability to synthesize and clearly communicate highly complex findings to focus on the critical issues and actionable opportunities Embraces change and is comfortable with ambiguity Growth and Acceleration mindset Ability to build strong relationships with partners Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culture- https://india.target.com/life-at-target/belonging

What is the opportunity? Reporting to the Director, Cloud Support, Manager, Cloud Support will support and align efforts to meet customer needs. The candidate will work with the different internal team (cross functional and operational) to ensure seamless support to client needs Location: Trivandrum Major Responsibilities: Work with senior team members to plan, organize, coordinate, execute projects and Initiatives Manage meetings, document interactions with actions and next steps Diligence in follow-up and follow-through Create, update, present project plans Organize work to achieve positive outcomes Encourage use of agile work management processes Facilitate weekly, bi-weekly sprints for the team(s) assigned Help team members prioritize workload. Maintain a healthy team by empowering, motivating, and building trust Set goals for team members Present weekly progress reports Have good control on the work management process to adapt and course correct with agility Identify improvement areas, plan, and execute improvement items Summarize problems at hand for senior stakeholder consumption Prepare and participate in status meetings, governance meetings Setup, coordinate and manage triage sessions with customers and partners Work with the different internal team (cross functional and operational) to ensure seamless support to client needs Must be able to technically guide the team Communicate proactively with customers and internal team members to deliver business value as a part of daily work management Coach, guide, mentor other members of the team/organization Support team in developing process knowledge base Setup knowledge base for the team to refer and enrich It continuously Lead from the front Key Performance Indicators (KPIs): Clarity in thoughts and action: Written and Verbal Demonstrate ability to walkthrough the product/project functionality to an internal/external audience Demonstrate process adherence for all change management activities Demonstrate proactivity Demonstrate follow-ups and follow-throughs Client facing presentation ability Independently manage client expectations Client/Partner engagement - Drive/Attend Weekly/Monthly meetings with client Deliberate RCA discussions with client Internal stakeholder management and updates Closely work with Product team to align on production issues, and push for product release for timely delivery to client. Systematic team management and proper guidance/direction to the team. Working Conditions: Ability to work in remote and/or office setting Fast paced environment with tight deadlines Support offshore hours / multiple time zones Flexibility with working hours based on team and client needs Minimum Required Technical Skills / Qualifications Knowledge, Education, Training: Degree in computer science, engineering, business administration or equivalent experience Industry accepted certifications in management space Must be familiar with our product or a product used by financial institutions in a similar space Experience: Multiple years of experience working with customers and partners Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable Experience in leading techno functional discussions with client. Knowledge of cloud concepts Technical: Agile, Scrum experience Experience with process methodologies used in software industry Good understanding of java based technical implementations, deployments and troubleshooting Strong in database concepts Microsoft Excel, Word, PowerPoint, Wiki, Planning software, Agile project management tools Must be able to use and work with user interface-based applications Communication: Strong, clear, and concise written and verbal communication skills Ability to communicate effectively at all levels of the organization Customer facing skills: Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through Interpersonal Skills: Strong interpersonal skills and can foster team collaboration.The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across different teams when necessary. As a result, they will also be overseeing specific personnel. Responsibilities Manage daily operations Oversee multiple personnel Help with onboarding and training Qualifications Bachelor's degree or equivalent experience Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized Strong leadership skills

Description About ESG Book: ESG Book powers financial markets with the insight needed for a more sustainable future. By seamlessly integrating sustainability data with an advanced disclosure platform, we enable financial institutions and corporates to share and interpret mission-critical sustainability information. Established in 2018, ESG Book's cloud-based solutions are trusted by the world’s largest banks, corporates, investors, and consultants to navigate the complexities of sustainability with precision and efficiency. Headquartered in London, and with offices globally, ESG Book's clients and partners include Citi, HSBC, Accenture, Google, and Bloomberg. Responsibilities Client Onboarding & Platform Enablement: Setting up client access, permissions, and delivery schedules on the ESG Book platform Guiding new clients through onboarding processes and platform orientation Technical Support & Issue Resolution Handling incoming client support queries via the service desk Investigating and resolving technical problems related to platform access, data, and delivery Using tools like SQL to query databases and Excel for troubleshooting data-related issues Collaborating with tech and product teams to triage complex problems Internal Collaboration Acting as a link between the Client Enablement & Services team and internal stakeholders (Sales, Product, Tech) Supporting Sales Teams with technical documentation and insights on platform functionality Help develop internal and client-facing documentation and FAQs Requirements What Skills You'll Bring (and build on in the role) Degree or Masters in a relevant subject. Superior proficiency/skills with Microsoft Excel, PowerPoint, and Word. Fluent in English Excellent interpersonal and communication skills, with the ability to communicate technical and quantitative topics to a range of stakeholders Demonstrated analytical skills and mindset Additional skills like SQL and Python can be helpful Benefits Why Work with Us? Mission-Led Culture We’re committed to sustainability and innovation, globally and you’ll feel that in everything we do. Help shape the future of sustainable finance while contributing to solutions that drive change. Opportunities To Grow Our flat structure and dynamic growth mean there’s room for you to step up, or move into different teams, take ownership, and make a real difference. Be part of a dynamic team that values your personal and professional growth. A Collaborative Environment Work in a team where your voice matters Work alongside some of the brightest minds in the industry in an open, supportive, and diverse environment. Flexibility & Balance We empower you to achieve work-life balance with flexible schedules. We are an equal opportunities employer. This belief and approach apply to all aspects of employment, including recruitment and selection, opportunities for training, development and promotion and our terms and conditions of engagement. Apply Now If you're excited to be part of a purpose-driven company that values your contributions and offers room to grow, we'd love to hear from you. Join ESG Book and help shape the future of sustainable finance - while building your own, too.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Operation Technician Team: Collaboration Solution Support Scope: Global Support ident Management Lead Job Summary The primary responsibility of the role is to provide third level of support to end users Incident, service catalogue Tasks, Problem cases that have been escalated by lower tiers. The candidate will be part of the Collaboration Solution Support team and responsible for supporting End User Technology Services (i.e., Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web , Microsoft VIVA , Kaltura, Cvent, Slido). Candidate will be working in rotational shifts including night shift Essential Functions of the Job: Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements Identify improvement opportunities within incident resolution Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests Liaising between Outage Management and other Technical support team on Infrastructure outages for resolution. Enable standardization of processes and working practices as they relate to End User Incident track. Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information (knowledge and access) required to support new applications/services. Create and update knowledge articles Improve efficiency of Operations by implementing efficient automated processes. Knowledge and Skills Requirements: Knowledge in all aspects Incident Management processes and High Priority Incidents. Ability to work well in high pressure environment whilst maintaining focus and sense of urgency. Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds Ability to demonstrate analytical/decision making while preparing reports or working independently. Ability to coach & develop in an escalated role Familiarity with Quality Management Processes Ability to multitask time critical tasks while maintaining highest levels of quality Familiarization of current IT infrastructure and application technology. Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management. Strong listening, written and verbal communication skills. Process Alignment/Technical Leadership: Ensure team adherence to established processes. Implement process improvement plans including training, shift left activities and identification of automation. Seek out solutions to technical questions and service support inconsistencies. Provide technical triage and resolution steps for new applications/services from escalation support teams. Provide technical assistance to the End User Technical issues Track team within P1 Incident Management. Helping in identification of appropriate recovery actions and required technical resources. Review Ops Manuals and PSPs and provide input into projects to ensure ISM receives the correct level of technical information (knowledge and access) required to support new apps/services. Drive automation of redundant incident resolution activities. Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Technical involvement/advice within Service Intake and/or within projects for new services which fall under the End User Technical track Technical Skill Excellent Knowledge MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc Key skill with Outlook technical support and Exchange support Knowledge in Mural, Miro, Lucid and MS whiteboard Knowledge in Event platforms such as Kaltura , Cvent and Slido Understanding in Planner, To Do, Project On Web and Microsoft VIVA Understanding in Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Coach and develop more junior members of the Collaboration Solution Support team by: Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement. Providing constructive feedback tailored to each person’s style and environment. Adopting appropriate coaching techniques to meet the various needs of team members. Recommending development activities tailored to each team member’s needs and learning style. Job Requirement: Education Any Bachelor’s degree or related discipline Experience Overall 6-8 years & Minimum 3-4 Years of experience in Incident Management Good technical background with understanding of large complex infrastructure Experience working with IT requirements of a global firm Experience of ITIL Major Incident Management and coordination in a large organization Certification Requirements: Must have MCSA: Windows Server 2016 ITIL Foundation certification Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Knowledge in analytical tools like Power Bi, Spotfire, Tableau. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

As an Application Developer, you will participate in product development sessions with business owners, business analysts and team members to analyse business requirements and proposed solutions. A highly motivated and enthusiastic to join our Core Technology team and make a difference. Must-Have Skills Candidate should have basic experience in Core Java and Advance Java design patterns Candidate should have basic experience in Advance Java frameworks – Spring, Hibernate, JSP, Servlet. Good understanding of MAVEN & SVN is a must. Front end technologies knowledge is required to communicate with the web development team. JavaScript, JQuery, AJAX, JSON. Collaborating with other teams. Excellent problem solving, debugging, design and debugging Skills Required. Good to Have Skills: Have good interpersonal and communication skills. E-commerce domain knowledge will be an add-on. Knowledge in API Design and docker. Knowledge of Agile methodologies Knowledge of Unit testing Primary Responsibilities Work closely with Tech Leads, Architects, Project Manager / Onsite Leads. Understand/apply reusable code design, leverage application architecture/framework capabilities and functionality, and design/develop solutions that are highly reliable, scalable, and perform to meet business-defined service levels. Contribute to the technical code and design documentation. Conduct code reviews and ensuring quality solutions are built and tested. Provide production support and issue triage for products. Skills:- Java, J2EE, Struts, Spring, Hibernate (Java), EJB and Microservices

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Operation Technician Team: Collaboration Solution Support Scope: Global Support ident Management Lead Job Summary The primary responsibility of the role is to provide third level of support to end users Incident, service catalogue Tasks, Problem cases that have been escalated by lower tiers. The candidate will be part of the Collaboration Solution Support team and responsible for supporting End User Technology Services (i.e., Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web , Microsoft VIVA , Kaltura, Cvent, Slido). Candidate will be working in rotational shifts including night shift Essential Functions of the Job: Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements Identify improvement opportunities within incident resolution Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests Liaising between Outage Management and other Technical support team on Infrastructure outages for resolution. Enable standardization of processes and working practices as they relate to End User Incident track. Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information (knowledge and access) required to support new applications/services. Create and update knowledge articles Improve efficiency of Operations by implementing efficient automated processes. Knowledge and Skills Requirements: Knowledge in all aspects Incident Management processes and High Priority Incidents. Ability to work well in high pressure environment whilst maintaining focus and sense of urgency. Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds Ability to demonstrate analytical/decision making while preparing reports or working independently. Ability to coach & develop in an escalated role Familiarity with Quality Management Processes Ability to multitask time critical tasks while maintaining highest levels of quality Familiarization of current IT infrastructure and application technology. Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management. Strong listening, written and verbal communication skills. Process Alignment/Technical Leadership: Ensure team adherence to established processes. Implement process improvement plans including training, shift left activities and identification of automation. Seek out solutions to technical questions and service support inconsistencies. Provide technical triage and resolution steps for new applications/services from escalation support teams. Provide technical assistance to the End User Technical issues Track team within P1 Incident Management. Helping in identification of appropriate recovery actions and required technical resources. Review Ops Manuals and PSPs and provide input into projects to ensure ISM receives the correct level of technical information (knowledge and access) required to support new apps/services. Drive automation of redundant incident resolution activities. Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Technical involvement/advice within Service Intake and/or within projects for new services which fall under the End User Technical track Technical Skill Excellent Knowledge MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc Key skill with Outlook technical support and Exchange support Knowledge in Mural, Miro, Lucid and MS whiteboard Knowledge in Event platforms such as Kaltura , Cvent and Slido Understanding in Planner, To Do, Project On Web and Microsoft VIVA Understanding in Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Coach and develop more junior members of the Collaboration Solution Support team by: Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement. Providing constructive feedback tailored to each person’s style and environment. Adopting appropriate coaching techniques to meet the various needs of team members. Recommending development activities tailored to each team member’s needs and learning style. Job Requirement: Education Any Bachelor’s degree or related discipline Experience Overall 6-8 years & Minimum 3-4 Years of experience in Incident Management Good technical background with understanding of large complex infrastructure Experience working with IT requirements of a global firm Experience of ITIL Major Incident Management and coordination in a large organization Certification Requirements: Must have MCSA: Windows Server 2016 ITIL Foundation certification Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Knowledge in analytical tools like Power Bi, Spotfire, Tableau. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Operation Technician Team: Collaboration Solution Support Scope: Global Support ident Management Lead Job Summary The primary responsibility of the role is to provide third level of support to end users Incident, service catalogue Tasks, Problem cases that have been escalated by lower tiers. The candidate will be part of the Collaboration Solution Support team and responsible for supporting End User Technology Services (i.e., Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web , Microsoft VIVA , Kaltura, Cvent, Slido). Candidate will be working in rotational shifts including night shift Essential Functions of the Job: Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements Identify improvement opportunities within incident resolution Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests Liaising between Outage Management and other Technical support team on Infrastructure outages for resolution. Enable standardization of processes and working practices as they relate to End User Incident track. Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information (knowledge and access) required to support new applications/services. Create and update knowledge articles Improve efficiency of Operations by implementing efficient automated processes. Knowledge and Skills Requirements: Knowledge in all aspects Incident Management processes and High Priority Incidents. Ability to work well in high pressure environment whilst maintaining focus and sense of urgency. Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds Ability to demonstrate analytical/decision making while preparing reports or working independently. Ability to coach & develop in an escalated role Familiarity with Quality Management Processes Ability to multitask time critical tasks while maintaining highest levels of quality Familiarization of current IT infrastructure and application technology. Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management. Strong listening, written and verbal communication skills. Process Alignment/Technical Leadership: Ensure team adherence to established processes. Implement process improvement plans including training, shift left activities and identification of automation. Seek out solutions to technical questions and service support inconsistencies. Provide technical triage and resolution steps for new applications/services from escalation support teams. Provide technical assistance to the End User Technical issues Track team within P1 Incident Management. Helping in identification of appropriate recovery actions and required technical resources. Review Ops Manuals and PSPs and provide input into projects to ensure ISM receives the correct level of technical information (knowledge and access) required to support new apps/services. Drive automation of redundant incident resolution activities. Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Technical involvement/advice within Service Intake and/or within projects for new services which fall under the End User Technical track Technical Skill Excellent Knowledge MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc Key skill with Outlook technical support and Exchange support Knowledge in Mural, Miro, Lucid and MS whiteboard Knowledge in Event platforms such as Kaltura , Cvent and Slido Understanding in Planner, To Do, Project On Web and Microsoft VIVA Understanding in Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Coach and develop more junior members of the Collaboration Solution Support team by: Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement. Providing constructive feedback tailored to each person’s style and environment. Adopting appropriate coaching techniques to meet the various needs of team members. Recommending development activities tailored to each team member’s needs and learning style. Job Requirement: Education Any Bachelor’s degree or related discipline Experience Overall 6-8 years & Minimum 3-4 Years of experience in Incident Management Good technical background with understanding of large complex infrastructure Experience working with IT requirements of a global firm Experience of ITIL Major Incident Management and coordination in a large organization Certification Requirements: Must have MCSA: Windows Server 2016 ITIL Foundation certification Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Knowledge in analytical tools like Power Bi, Spotfire, Tableau. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Operation Technician Team: Collaboration Solution Support Scope: Global Support ident Management Lead Job Summary The primary responsibility of the role is to provide third level of support to end users Incident, service catalogue Tasks, Problem cases that have been escalated by lower tiers. The candidate will be part of the Collaboration Solution Support team and responsible for supporting End User Technology Services (i.e., Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web , Microsoft VIVA , Kaltura, Cvent, Slido). Candidate will be working in rotational shifts including night shift Essential Functions of the Job: Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements Identify improvement opportunities within incident resolution Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests Liaising between Outage Management and other Technical support team on Infrastructure outages for resolution. Enable standardization of processes and working practices as they relate to End User Incident track. Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information (knowledge and access) required to support new applications/services. Create and update knowledge articles Improve efficiency of Operations by implementing efficient automated processes. Knowledge and Skills Requirements: Knowledge in all aspects Incident Management processes and High Priority Incidents. Ability to work well in high pressure environment whilst maintaining focus and sense of urgency. Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds Ability to demonstrate analytical/decision making while preparing reports or working independently. Ability to coach & develop in an escalated role Familiarity with Quality Management Processes Ability to multitask time critical tasks while maintaining highest levels of quality Familiarization of current IT infrastructure and application technology. Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management. Strong listening, written and verbal communication skills. Process Alignment/Technical Leadership: Ensure team adherence to established processes. Implement process improvement plans including training, shift left activities and identification of automation. Seek out solutions to technical questions and service support inconsistencies. Provide technical triage and resolution steps for new applications/services from escalation support teams. Provide technical assistance to the End User Technical issues Track team within P1 Incident Management. Helping in identification of appropriate recovery actions and required technical resources. Review Ops Manuals and PSPs and provide input into projects to ensure ISM receives the correct level of technical information (knowledge and access) required to support new apps/services. Drive automation of redundant incident resolution activities. Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Technical involvement/advice within Service Intake and/or within projects for new services which fall under the End User Technical track Technical Skill Excellent Knowledge MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc Key skill with Outlook technical support and Exchange support Knowledge in Mural, Miro, Lucid and MS whiteboard Knowledge in Event platforms such as Kaltura , Cvent and Slido Understanding in Planner, To Do, Project On Web and Microsoft VIVA Understanding in Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Coach and develop more junior members of the Collaboration Solution Support team by: Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement. Providing constructive feedback tailored to each person’s style and environment. Adopting appropriate coaching techniques to meet the various needs of team members. Recommending development activities tailored to each team member’s needs and learning style. Job Requirement: Education Any Bachelor’s degree or related discipline Experience Overall 6-8 years & Minimum 3-4 Years of experience in Incident Management Good technical background with understanding of large complex infrastructure Experience working with IT requirements of a global firm Experience of ITIL Major Incident Management and coordination in a large organization Certification Requirements: Must have MCSA: Windows Server 2016 ITIL Foundation certification Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Knowledge in analytical tools like Power Bi, Spotfire, Tableau. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

We’re looking for a savvy developer to join our passionate engineering team as a Software Engineer and help us scale and grow our cloud-based systems and technologies with a keen eye towards software quality and operational excellence. As a tech “unicorn”, this is an amazing opportunity for the right person to play a major role in helping design and build essential core infrastructure of this pre-IPO software company, as we broaden our lead in the sales enablement space! You will work closely with our product leads, engineering leads, and the other members of the team to continue the extraction of business-critical components/logic out of a monolith into a extensible and thoughtfully orchestrated microservice-based design and data model that sets Seismic up for the next ten years. At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page. Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here. Migrate important business functionality to a more robust design and ensure seamless integration to the rest of the Seismic platform. Be a major player on a new engineering team, while driving technical and architectural decisions and collaborating across multiple remote teams. Collaborate with technical product owners, architects, and other software engineers to rapidly build, test, and deploy code in the creation of a redesigned set of foundational core models and well-orchestrated services – allowing new features to be brought to the Seismic platform faster, without compromising robustness, quality or maintainability Explore new technologies and industry trends and bring your findings to life in our products. Participate in and contribute towards code reviews, monitoring and alerting, automated testing, bug/issue triage, and documentation. Contribute to troubleshooting and continuous quality improvements. BS or MS in Computer Science, a related technical field, or equivalent practical experience. 3-5 years Strong experience with Node.js and TypeScript for back-end service development is required. Familiarity with .NET Core and C# is a plus. Strong understanding of security principles, including OAuth, JWT, role-based access control (RBAC), and web application security (OWASP Top 10). Experience in modern CI/CD pipelines and tooling (Jenkins, CircleCI, GitHub Actions, terraform) a big plus. Experience with HTML/CSS/JS and modern SPA frameworks (React Vue.js, etc.) a plus. Experience with the SCRUM and the AGILE development process. Familiarity and comfortability developing in cloud-based environments (Azure, AWS, Google Cloud, etc.) Proficiency in RESTful API design, including authentication and authorization best practices. Strong knowledge of SQL databases (e.g., PostgreSQL, MySQL). Seen as a major contributor in the team problem-solving-process – you aren't afraid to share your opinions in a low-ego manner or roll up your sleeves and write critical path code, take on the refactoring of a significant piece of code. Deep experience across multiple software projects, driving the end-to-end software development lifecycle of an architecturally complex system or product. Ability to think tactically as well as strategically, respecting what came before you and always thinking longer-term. Highly focused on operational excellence and software quality, with experience in CI/CD and best operational practices. Your technical skills are sought after as you develop in a pragmatic and efficient manner. You enjoy solving challenging problems, all while having a blast with equally passionate and talented team members. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here. Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement , backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft. Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Description Nielsen’s Lineup & Metadata services are the definitive source of channel line-ups, program schedules, and content identifiers that power our audience-measurement products. Accuracy, coverage, and near-real-time delivery are mission-critical: they directly influence ratings quality, client billing, and viewer discovery. The Member of Technical Staff 2(MTS2) is ultimately responsible for delivering technical solutions: starting from the project's onboard until post launch support and including development, testing and user acceptance. Qualifications Responsibilities System Deployment: Build new UI screens and client‑side capture logic in React (TypeScript). Create/extend Java (Spring Boot) micro‑services and GraphQL / REST endpoints. Model and persist data in PostgreSQL / Aurora and S3 / Parquet for analytics. CI/CD Implementation: Leverage CI/CD pipelines for automated build, test, and deployment processes. Ensure continuous integration and delivery of features, improvements, and bug fixes. Code Quality and Best Practices: Adhere to coding standards, best practices, and design principles. Participate in code reviews and provide constructive feedback to maintain high code quality. Performance Optimization: Profile React bundles, optimise API latency, instrument with Prometheus/Grafana, and help triage production issues. Team Collaboration: Follow best practices. Collaborate with cross-functional teams to ensure a cohesive and unified approach to software development. Security and Compliance: Implement security best practices for both client and upload components. Adhere to industry standards and regulations related to web application security. Key Skills Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field. Frontend: React (16+), TypeScript, Redux/Context, Jest/RTL. Backend: Java 17, Spring Boot, REST/GraphQL, Kafka or Kinesis. Databases: SQL (PostgreSQL), MongoDB, schema design, performance tuning Testing: JUnit 5, Cypress/Playwright, Pact/contract testing. Good understanding of CI/CD principles and tools. Good problem-solving and debugging skills. Good communication and collaboration skills with ability to communicate technical concepts Utilizes team collaboration to contribute to innovative solutions efficiently Other Good To Have Skills Exposure to the AWS tech stack. Working knowledge of Java and SQL Additional Information Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose We are seeking a highly skilled and experienced engineering manager to join our team. In this role, you will be responsible for leading and coordinating multiple projects across diverse teams. Your primary focus will be on developing efficient processes, executing effective strategies, and ensuring the timely completion of projects. As an engineering manager, you will play a key role in researching and developing innovative products. You will also be responsible for creating project budgets and overseeing their successful execution throughout the year. Collaborating closely with various teams, you will ensure that projects are delivered on schedule and within budget, maintaining a high level of quality and adherence to organizational objectives. Key accountabilities Delight our customers by delivering prompt, professional, and thorough solutions to their IT needs consistent with the demands of our growing business. Taking an end-to-end approach to service management and following through on service delivery through technology and other related resolver teams. Monitoring the current integrated Contact Center solution via integration, application, and network dashboards. Interrogating and understanding data produced from the monitoring dashboard tools. Continual Service Improvements and recommendations based on lessons learnt through incident and problem management and system monitoring. Service now: Triage Incident Management on level 2 support, troubleshoot problem management using the ITIL framework. Work in 24/7 rotational shift and ensure incidents are triaged and resolved within the agreed SLA Support the Contact Centre System Administrator for product enhancements, implementations, unit testing, and coordination of changes to the Contact Centre cloud platforms, as required for system configuration on ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, points of contact, dialing lists and rules, queues and other messaging, call recording services, studio scripting, and other components. Collaborate with the System Administrator, developers, and cross-functional teams across IDP’s integrated landscape Support in creating new and maintaining existing technical documentation. Liaison with third-party vendors, partners, and suppliers, including Verizon, Nice inContact, TCL, Airtel, and Genesys. Creating of monthly service level performance reports and any other reports required Relationships Internal Global Student Placement & IELTS Contact Centre teams Service Desk team System Administrator DigiTech team Student Placement Operations team Student placement Marketing team Student placement Tech & Development teams External Third-party vendors, partners and suppliers, including Verizon, Nice InContact, Connect, TCL and Airtel Required Experience Essential Requirements Bachelor’s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field. 5 to 6 years of professional experience with minimum 3 to 4 years of experience in contact centre tech support or telephony technology. Willing to work in 24/7 rotational shift Knowledge and experience in effectively working with the ITIL framework Ability to effectively articulate technical challenges and solutions Experience in supporting customers around the globe and willing to work in shift hours Personal profile: analytical, inquisitive, service and team-oriented, friendly demeanour adopter. Desirable Requirements Previous mandatory Genesys PureCloud and optional Nice inContact experience Mandatory: Experience with complex data and/or voice networks, ISDN PRI, SIP and hosted PBX Experience in handling GSM, SBC, Edge, Network routers and voice Gateways Experience with network and application monitoring tools especially Splunk. Exposure to SAP Cloud products namely C4C and Marketo, AWS, middleware support or any CRM application Mandatory: Contact Centre network, ACD/IVR, dialler, workforce management, software or other solution operations or technical experience like Avaya Cisco etc...

Description Subject Matter Expert at Amazon work on manual testing for the applications and product at the user level. They will perform audit on the work done by the Device Associates. SMEs also triage the bugs created by the DA team. Key job responsibilities Perform test case execution and report bugs accurately Provides floor support to DAs on clarifying their queries during execution Can deal with ambiguity in the system, has clear understanding of product/Project and is less dependent on work instructions Comes up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc. Involved in creating test data and test execution in a timely, clear and concise manner Takes part in Adhoc testing like Exploratory testing, Bug Bashes and find customer centric bugs Give feedback on coverage, quality of test instructions, automation needs to the QA team. Basic Qualifications BE, BTech, BS in Computer Science, Master of computer Applications (MCA), MSc Information Technology (IT). Minimal relevant QA experience Strong knowledge of QA methodology Ability to understand technical specifications Preferred Qualifications BE, BTech, BS in Computer Science, Master of computer Applications (MCA), MSc Information Technology (IT). Minimal relevant QA experience Strong knowledge of QA methodology Ability to understand technical specifications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A3022187

Job Title: Software Development Engineer I (SDE I – Java + DSA) Location: Chennai / Bangalore Job Type: Contract (8 Months) Work Mode: Onsite Experience Required: 2+ Years Compensation: Up to ₹14 LPA Notice Period: Immediate Joiners Only Interview Process: Glider Assessment + 2 Technical Interview Rounds Shift Timings: 9:00 AM – 6:00 PM IST (Flexibility post 6:00 PM may be required) Role Overview We are looking for a passionate and skilled Software Development Engineer I to join our team on a contract basis. The ideal candidate will have strong experience in Core Java , Data Structures & Algorithms (DSA) , and a problem-solving mindset. This role involves a mix of development , monitoring data pipelines , and handling operational support tasks , including triaging customer tickets. Key Responsibilities Participate in the design and development of scalable backend components. Support and monitor data pipelines to ensure data integrity and system performance. Handle customer issues and operational support, including ticket triage and resolution. Collaborate with cross-functional teams to ensure smooth product operations. Contribute to code reviews and maintain coding best practices. Mandatory Requirements Minimum 2 years of hands-on experience in Core Java and DSA. Strong coding skills with the ability to write clean, optimized, and scalable code. Must be currently based in Chennai or Bangalore. Must be able to join immediately. Educational Qualifications Bachelor’s degree in Computer Science, Information Technology, or B.Sc. in CS (or equivalent). Skills: software development,coding best practices,algorithms,problem-solving,core java,java,dsa,data structures,software