Job Description Project Services – Member Technical G2L1 / Senior Member Technical G2L2 Job Description Consultant will be responsible for delivering end to end projects, specifically working for an existing client of National Account Services. Projects will include project management, development, business analysis and configuration. Associate will work as project manager to own all phases of project delivery related to the HCM domains of payroll & other benefits, including the creation of functional/technical design specifications, carrying out impact and gap analysis, requirements gathering from client and vendor, develop SQL (Structured Query Language), perform Unit Testing, UAT (User acceptance testing), write test cases, create test matrix etc. Exposure to Project management, Stakeholder management, Scope management. Should have good understanding of HCM (Human Capital Management) domain, Payroll and Benefits Requirements gathering from client and vendor. Should be able to provide effective Impact and Gap analysis based on requirement received. Creation of contingency plan and providing alternative solution to client and vendor Strong communication (written and verbal). Should have worked in Agile and Waterfall model. Should have good understanding of SDLC (Software Development Life Cycle) phases and work structure. Should be able to develop/ design complex SQL (Structured Query Language) query. Should be able to understand the bug tracking flow STLC (Software Testing Life Cycle). Should be able to perform the Unit Testing, UAT (User acceptance testing), write test cases, create test matrix. Should schedule meeting with client and vendor for walkthrough of Functional Requirement Document (FRD), Business Requirement Document (BRD), Functional/Technical Design Specifications and Test Matrix. Manage and Communicate Development status, Logic hurdles, test progress, product quality and defect entry/closure progress, through participation in Daily standup meetings. Should be able to understand SFTP (secure file transfer protocol)/MFT (Managed file transfer) setup and complete the configuration. Should be able to triage the issue quickly and provide solutions. Exposure to performing CR (Change Request) management process through Gap analysis, Impact analysis. Essential Duties and Responsibilities: Implement Interfaces as a liaison between ADP and Client/Vendor system. Understand the 5 Project Management process groups of “Initiating”, “Planning”, “Executing”, “Monitoring & Controlling” and “Closing”. Extensive working experience in writing SQL queries with various types of joins for data validation. Good experience with MS Excel (V-Lookup, H-Lookup, Pivot). Writing FRD (Functional Requirement Document), BRD (Business Requirement Document), SRS (software requirements specification) etc. Writing Test cases and Creating Test Matrix, Understanding of RTM (Requirements Traceability Matrix). Should be able to handle stakeholders (Internal and External) communication in a very clear and precise manner. Should be able to create contingency plan. Should have good knowledge and understanding about SFTP (secure file transfer protocol)/MFT (Managed file transfer)/ FTP (File Transfer Protocol). Should be able to jump any quick calls and provide solutions. Should have worked in handling data, preparing reports using excel or any other data tool. Desired Skills Excellent analytical and problem-solving skills. Excellent team player and interpersonal skills. Excellent communication and presentation skills. Ability to coordinate with others team members to accomplish objectives. Ability to prioritize the job and meet the deadlines/SLAs (Service Level Agreement). Ability to meet deadlines and attention to detail. MS Office tools. Should be able to create Root Cause Analysis. Should be able to work independently as Project Manager. Eligibility Criteria: Education: Bachelor’s Degree in Engineering/Technology, BCA, BCS, B.Sc. Computer Science or equivalent. Experience: Minimum 2 to 5 years of experience. Strong knowledge on HCM product (HR, Payroll) functionality. Strong knowledge of PL/SQL and RDBMS (Relational Database Management System) concepts and Manual Testing. Strong communication skills. Analytical and Agile mindset. Show more Show less

Project Description: We are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This is a product-specific role requiring deep expertise in supporting the platform, beyond general domain knowledge. The selected candidate will work closely with business, operations, and technology teams to ensure timely and effective resolution of production issues in a critical financial reporting environment. Responsibilities: Provide L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring high availability and stability of the system. Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems. Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues. Act as the subject matter expert (SME) for the platform within the support team. Monitor daily reporting workflows, scheduled tasks, and regulatory submissions. Support monthly/quarterly release cycles, including validation and post-deployment checks. Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement. • Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform. Mandatory Skills Description: 5+ years of technology/application support experience in financial services. Mandatory: Hands-on experience with Broadridge Regulatory Reporting platform (e.g., RegPro, RRD, or equivalent Broadridge solutions). Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis. Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows. Experience in working under ITIL-based processes (incident, problem, change management). Excellent stakeholder communication and incident management skills. Nice-to-Have Skills Description: Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). Prior experience working in a global support model with shift-based or on-call rotations. Show more Show less

Job title: IT Security Analyst (SOC) Location: Noida ( Hybrid ) Night Shift Job Overview: We are seeking an experienced and driven IT Security Analyst to join our Security Operations Center (SOC) team. This role is central to ensuring our organization's digital assets and infrastructure remain secure against threats. The ideal candidate brings a solid cybersecurity foundation, strong analytical instincts, and hands-on experience in incident detection, investigation, and response. Responsibilities: Work in rotational shifts with on-call availability outside of regular hours, as needed. Administer, configure, and troubleshoot security infrastructure devices. Manage and resolve service tickets assigned to the SOC queue in a timely manner. Detect, analyze, and respond to security incidents and alerts across multiple systems. Demonstrate initiative and ownership from incident identification through resolution. Monitor system and security logs for suspicious activities and ensure timely remediation. Continuously assess and improve existing security systems and detection capabilities. Collaborate with internal teams to report, track, and remediate vulnerabilities. Investigate malware, phishing, and exploit activity; prioritize and escalate as needed. Stay up-to-date with emerging threat vectors, TTPs, and known vulnerabilities. Contribute to the development and refinement of SOC playbooks and standard operating procedures (SOPs). Skills and Experience: 3+ years of proven experience in IT Security, ideally within a SOC environment. Strong grasp of information security principles and networking fundamentals. Hands-on experience with security tools such as SIEM platforms (e.g., Splunk), Endpoint Detection and Response (EDR) tools (e.g., CrowdStrike), IDS/IPS, firewalls, VPNs, antivirus, and MFA solutions. Familiarity with network traffic analysis, vulnerability triage, malware identification, and phishing detection. Ability to analyze and evaluate compromise indicators and security artifacts. Experience working in high-volume, fast-paced environments. Excellent critical thinking and problem-solving skills, especially under pressure. Preferred Certifications: CompTIA Security+, CySA+, CEH, GSEC, SSCP, CASP+, or equivalent. Key Competencies: Attention to detail and precision in documentation and response. Effective verbal and written communication skills. Strong team collaboration and interpersonal effectiveness. Ability to work calmly and make decisions in high-stress scenarios. Proactive mindset with a continuous improvement approach. Show more Show less

Job Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that affect system performance and security. This position involves working with multiple technologies, addressing technical incidents, performing routine maintenance tasks, and ensuring that client environments remain secure, optimized, and compliant with industry standards. Location: Bengaluru, India (Remote) Schedule: Monday to Friday 40 hours per week Day Shift Night Shift Weekend Availability* Experience: Server: 2 years (Required) Monitoring: 2 years (Required) IT Support: 2 years (Required) Key Responsibilities: 1. Server Operations & Management: Monitor Server Health: Continuously monitor the health and performance of client servers, both physical and virtual, including CPU, memory, disk space, and network utilization. Patch Management: Manage and apply operating system and application patches in a timely manner to mitigate security vulnerabilities and ensure system stability. Troubleshooting: Quickly diagnose and resolve issues related to server functionality, performance degradation, or hardware failures. 2. Network Operations & Management: Network Monitoring: Monitor client networks, including routers, switches, firewalls, and VPNs, ensuring optimal performance and minimal downtime. Incident Response: Respond to network issues such as outages, slow performance, or security threats, applying appropriate mitigation strategies. 3. Security Operations & Incident Management: Security Monitoring: Use security tools (SIEM, IDS/IPS, endpoint security) to monitor security incidents such as malware, unauthorized access, or vulnerabilities. Incident Detection & Response: Identify, investigate, and respond to security incidents, following established protocols to mitigate risks and minimize impact. Patch & Vulnerability Management: Ensure timely security patching and remediation of vulnerabilities across client networks, servers, and endpoints. 4. Monitoring & Alert Management: Proactive Monitoring: Use monitoring tools to identify and address performance or security issues before they impact end users. Alert Management: Manage and triage alerts, ensuring critical issues are resolved swiftly while non-critical items are handled within acceptable timeframes. Escalation Procedures: Follow proper escalation procedures for incidents that cannot be resolved within the NOC/SOC team, ensuring issues are addressed by appropriate teams or management. 5. Documentation & Reporting: Incident Documentation: Accurately document all incidents, issues, and resolutions within the ticketing system for future reference and tracking. Client Reporting: Generate regular reports on system performance, security status, and incident resolution for clients, providing recommendations for improvements or optimizations. Knowledge Base Maintenance: Contribute to the knowledge base by documenting common issues, troubleshooting steps, and best practices to improve internal efficiency. 6. Service Continuity: Backup Monitoring: Ensure regular backups are being performed for client systems and that recovery procedures are tested and documented. 7. Client Collaboration & Support: Client Communication: Provide clear and timely updates to clients about system performance, incidents, and resolution status. Collaboration with Internal Teams: Work closely with other MSP teams (e.g., support, engineering, security) to resolve complex issues and implement client solutions. Proactive Recommendations: Suggest improvements to client systems and security posture, enhance performance, scalability, and protection. Qualifications, Education, Certification Requirements: Associate's Degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience. Relevant certifications such as: CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), or Certified Information Systems Security Professional (CISSP) are a plus. Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are beneficial. Experience: 2+ years of experience in a SOC/NOC, systems administration, or IT support role, preferably in a managed service provider (MSP) environment. Experience with server management (Windows, Linux), network devices (firewalls, routers, switches), and security tools (SIEM, IDS/IPS, endpoint protection). Hands-on experience with cloud services (AWS, Azure) and virtual environments (VMware, Hyper-V) is a plus. Skills & Competencies: Technical Knowledge: Strong understanding of server management, network protocols (TCP/IP, DNS, DHCP), and security measures. Security Awareness: Familiarity with security threats, vulnerabilities, and mitigation strategies. Troubleshooting Skills: Ability to identify, analyze, and resolve complex technical issues quickly and effectively. Analytical & Detail-Oriented: Strong analytical skills with a focus on accuracy and attention to detail. Communication: Excellent communication skills, both verbal and written, to interact effectively with clients and internal teams. Customer Service Orientation: Strong client-facing skills, providing timely updates and ensuring high level of customer satisfaction. Time Management: Ability to handle multiple priorities and manage time efficiently in a fast-paced environment. Benefits: Paid sick time Paid time off Provident Fund Work from home Show more Show less

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary As an Illumina Technical Applications Scientist you would provide expert technical advice and troubleshooting assistance to customers, channel partners and internal teams across Illumina’s products including Library Prep, Sequencing Instruments, Analysis Software and MicroArray products. Serves as customer contact on technical and service-related problems. As a member of the AMEA Service and Support Team you will represent Illumina in our after-sales support and will be expected to maintain a high standard of professional customer service. Tasks And Responsibilities Quickly and accurately answer technical questions Professionally, efficiently and conclusively triage, troubleshoot and resolve customer complaints Assist customers with design and interpretation of Microarray and Next-Generation sequencing experiments Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers Triage and dispatch issues requiring field support to Illumina or official Channel Partner Engineers and Applications Scientists Log and manage customer issues using Illumina’s issue-tracking database Manage and drive cases to ensure appropriate and timely action and resolution Conduct web based product trainings and application seminars for Illumina customers Provide oversight and feedback on channel service operations Reports problems trend, reagent and product quality issues to Regional/Global Product Support Performs additional duties as needed All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities. Preferred Education Ph.D./ M.S or B.S. plus 2+ years relevant lab experience in molecular biology, genetics or related field. Preferred Experience Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, and/or Microarray technologies is a plus Experience in library preparation and optimization or troubleshooting Prior commercial experience with channels and distributors is a plus Excellent analytical, problem solving and interpersonal skills required Outstanding written and verbal communication and training skills a MUST Experience working in any service role desired Experience working with distributors in the Asia Pacific, Middle East or Africa region is a plus Must be willing to travel up to 20% We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship. Show more Show less

The Nasdaq Data Platform & Operations Product team is looking for a passionate Specialist, Product Delivery Specialist (Product Owner) with a focus on product execution (creation and execution of a SaaS product backlog), to join the Bangalore technology center in India. If Innovation and effectiveness drive you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Product Delivery Specialist, you will play a key role in the creation and delivery of the CAP data platform and will join us in advancing Nasdaq’s purpose to advance economic progress for all. We are now looking for a exceptional team member in our Bangalore office to partner directly with our Technology colleagues in the evolution of our product suite. You will be responsible for defining and driving the execution of relevant product initiatives for one or two permanent development teams in Bangalore. We are looking for candidates who share those values along with a genuine desire and drive to deliver top technology solutions to today's markets. With this position we offer : Join the Product organization within Nasdaq’s Data Platform & Operations Team. The main objective of our team is to deliver the foundational components of a new common data platform to integreate Nasdaq’s Capital Access Platform division. As our new member, you will work with a group of enthusiastic and experienced team members and colleagues. Together with your team, you will be responsible for delivery and support of product enhancements for our data platform foundation. Your role and responsibilities: The Product Delivery Specialist (Product Owner) represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs so that technical delivery teams can build effective solutions. This requires a detailed understanding of client needs, as well as business vision and strategy, to prioritize investment, business value and delivery. The ideal candidate must be able to work collaboratively as a fully contributing team member, under broad guidance from a Product Manager and a well-formed development team and performs essential tasks to support the team including requirements gathering, data analysis, product testing, issue management, meeting facilitation, and documentation. Besides working closely with your colleagues in Bangalore, you will also work closely with Nasdaq teams in other countries. Furthermore, you will: Understand the business processes, story mapping, documenting detailed business requirements, developing functional designs, conducting gap analysis, etc. that bring the client and project team to a common understanding of the product and how it satisfies the business need Build and maintain the product backlog and elaborate user stories for implementation, working with the Product Manager to ensure alignment toward the business vision and strategy Operate in an Agile team environment and ensure success of the project by taking ownership of deliverables and performing agile project management, testing, support and training Inspect, accept or reject completed work from the development sprint Provide production support issue triage and facilitate timely resolution, adhering to acceptable quality thresholds Maintain open and constant communication amongst the team, management, and stakeholders regarding project status and sprint outcomes We expect you to have At least 5-8 years of experience as a business analyst, product owner, product manager, or scrum master Expertise in writing thoughtful user stories that accurately convey the value being generated for the user Extensive experience in QA/UAT testing and coordination Excellent communication, collaboration, and stakeholder management skills Analytical mindset with the ability to translate data into actionable insights A keen understanding of the Scrum development framework and how to leverage it Education Qualification: Bachelor/Master in computer science, finance, or business It would be great if you Are an expert in Jira/Confluence Have knowledge of global finance Have experience in Artificial Intelligence (Agentic AI, LLM's, AI Workflows) Does it sound like you? What happens now? As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks. What will it be like working here? Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being. What do we offer you? Annual monetary bonus. An opportunity to become a Nasdaq shareholder Employee Stock Purchase Program Nasdaq stocks with a discount Health Insurance Program Flexible working schedule and hybrid way of work Flex day program (up to 6 paid days off a year) Internal mentorship program – get a mentor or become one Wide selection of online learning resources, e.g., Udemy Come as you are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law. Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion. To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Show more Show less

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Job Description & Summary: The Application Administrator will be an integral part of the installation, configuration and support of many critical applications at PwC. The Application Administrator will install, test, implement and optimize multiple applications at PwC. Interfacing with internal & external users to troubleshoot issues will be a high priority. The individual should work well within a team environment and be committed to building strong relationships with others. Responsibilities: Experience executing SQL queries and having basic understanding of SQL query language is needed. At least 2 years of experience in the installation, configuration and support of the databases in use by the application. Experience with Azure Devops, and software release life cycles into controlled environments is desired. Other experience should include Windows & linux based application support, experience with Rancher\Rafay or other Kubernetes systems is desired.The role will require support of go-live activities, enhancements, and application release efforts. computer programming acumen; and the ability to analyze systems and determine how these systems can meet client needs. Navigating Windows & Linux systems via command line. Scripting experience with powershell, BASH, and the ability to interpret scripts. Usage of support automation tools such as Ansible. Experience supporting applications in an Azure IaaS environment. Azure PaaS experience. Ability to triage and troubleshoot ETL processes Background with network troubleshooting, usage of monitoring tools (Datadog), Airflow, or system administration a plus. Must be dedicated to sharing knowledge, i.e., documentation, training, etc. Mandatory Skill Sets: Microsoft Azure services, particularly Azure SQL Database. SQL, Azure, Microsoft Azure service Experience in Devops ,Azure kubernetes Preferred Skill Sets: Must be self-driven to learn new technologies Must be a go-getter to jump in and help others. Must be curious Take ownership of projects, issues, etc. Proven ability to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented. Ability to manage multiple conflicting deadlines and competing priorities. Years Of Experience Required: 4 years of experience Education Qualification: Bachelor’s degree in information technology Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor Degree Degrees/Field Of Study Preferred: Certifications (if blank, certifications not specified) Required Skills Microsoft Azure, Structured Query Language (SQL) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less

Location: India (Remote) | Work with Leading UK Clinics & Pharmacy Chains Script Assist is building the operating system for private healthcare—starting with medical cannabis and rapidly expanding into GLP-1s, TRT, and next-gen therapies. Already powering 20%+ of the UK’s medical cannabis market (and growing >15% MoM), we’re the platform of record for digital clinics and pharmacy groups transforming patient care at scale. 🚀 This is not a traditional “implementation consultant” or “support” role. This is high-complexity, high-ownership delivery consulting at the cutting edge of global digital health. If you’re a Principal or Senior Consultant in health IT, EHR, HIS, or clinic management systems, looking for true impact and client ownership—read on. What You’ll Do Own Relationships. Be the principal consulting partner for your portfolio of UK clinics and pharmacy groups—trusted advisor, strategic problem-solver, and digital health expert all in one. Full-Cycle Platform Delivery. Lead onboarding, configuration, workflow adaptation, and go-live for complex EHR, EMR, HIS, and clinic management systems—delivering custom solutions for UK healthcare’s most dynamic providers. Drive Adoption. Deliver engaging training and enablement for doctors, nurses, admins, and pharmacists. Create excitement, deliver change, and guarantee user success. Solve and Unblock. Triage, coordinate, and resolve complex platform and workflow challenges by working with our UK, product, and engineering teams. Build the Playbook. Shape our implementation frameworks, best practices, and delivery methodology as we scale across new clinics, geographies, and therapies. Act as Trusted Voice. Gather feedback, surface upsell and growth opportunities, and influence our product roadmap with insights from the front lines. Who You Are 4–8 years’ experience in healthtech, digital health consulting, SaaS implementation, EHR/EMR/HIS/clinic system delivery, or healthcare ERP transformation—ideally as a Principal/Senior Consultant at Accenture, Deloitte, EY, PwC, Infosys, Cognizant, TCS, or similar top-tier firms. Deep experience in configuring and delivering EHR, HIS, EMR, or clinic management systems —with direct ownership of client relationships for UK/EU healthcare or major global product rollouts. Platform & Workflow Expertise: You understand clinical and pharmacy workflows, healthcare IT integrations, and digital platform adoption at scale. (Bonus if you’ve worked with Cerner, Epic, Oracle Health, Meditech, GE Healthcare, Innovaccer, HealthPlix, Eka Care, or similar platforms.) Consulting Mindset, Product Passion: You bridge strategy and execution—confident in the boardroom, but thrive rolling up your sleeves to deliver measurable results. Confident Communicator: Fluent, persuasive, and professional in English—adept at leading executive conversations, translating business needs into technical logic, and building client trust. Independent Operator: You own client success as a “single point of contact,” thriving without a large delivery team supporting you. Hungry for Growth: You want more than a job—you want to drive the future of healthcare delivery and grow as Script Assist scales globally. Why Script Assist? Immediate Impact: Your work connects directly to clinicians, patients, and business leaders—every ticket, every go-live, every launch. Rocketship Growth: Join a sector leader scaling rapidly across new therapies, markets, and partners. Full Platform Depth: Go beyond “appointments”—own delivery for complex clinical workflows, booking, prescriptions, fulfilment, payments, and more. Lean Team, Big Stage: Collaborate directly with global founders, shape the playbook, and have your voice heard at the highest level. Accelerate Your Career: Impact here will fast-track you for leadership—ground floor of something genuinely big. Remote-First: 100% remote, India-based; work with UK, EU, and global teams. What Success Looks Like Within 6 months, you’ll: Have onboarded multiple major UK clinics/pharmacy clients—referenceable, delighted, and active. Be the first person clients call for anything platform-related—trusted, valued, and relied upon. Be shaping how we deliver for new markets, therapies, and partners—ready to step up as we scale. Ready to make your mark as the Principal Consultant delivering the next generation of digital healthcare? Apply now and join the Script Assist rocketship. SEO Keywords: Principal Consultant, Health Platform Delivery, EHR, Clinic Management System, HIS, EMR, Healthtech Consulting, Digital Health, Key Accounts, UK Healthcare, Implementation, Client Delivery, Senior Consultant, Accenture, Deloitte, PwC, Infosys, Cognizant, TCS, Cerner, Epic, Meditech, GE Healthcare, Innovaccer, HealthPlix, Eka Care. Show more Show less

What you’ll do? Design, develop, and operate high scale applications across the full engineering stack. Design, develop, test, deploy, maintain, and improve software. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit, globally distributed engineering team. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Research, create, and develop software applications to extend and improve on Equifax Solutions. Manage sole project priorities, deadlines, and deliverables. Collaborate on scalability issues involving access to data and information. Actively participate in Sprint planning, Sprint Retrospectives, and other team activity What Experience You Need Bachelor's degree or equivalent experience 5+ years of relevant software engineering experience 5+ years experience writing, debugging, and troubleshooting code in mainstream Java, SpringBoot, TypeScript/JavaScript, HTML, CSS 5+ years experience with Cloud technology: GCP, AWS, or Azure 5+ years experience designing and developing cloud-native solutions 5+ years experience designing and developing microservices using Java, SpringBoot, GCP SDKs, GKE/Kubernetes 5+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision. Experience designing and developing big data processing solutions using Dataflow/Apache Beam, Bigtable, BigQuery, PubSub, GCS, Composer/Airflow, and others UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI Cloud Certification strongly preferred Show more Show less

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Lead a team of Software Engineers to design, develop, and operate high scale applications across the full engineering stack. Design, develop, test, deploy, maintain, and improve software. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.). Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit, globally distributed engineering team. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Manage sole project priorities, deadlines, and deliverables. Research, create, and develop software applications to extend and improve on Equifax Solutions. Collaborate on scalability issues involving access to data and information. Actively participate in Sprint planning, Sprint Retrospectives, and other team activity. What Experience You Need Bachelor's degree or equivalent experience 10+ years of software engineering experience 5+ years experience writing, debugging, and troubleshooting code in mainstream Java, SpringBoot, TypeScript/JavaScript, HTML, CSS 5+ years experience with Cloud technology: GCP, AWS, or Azure 5+ years experience designing and developing cloud-native solutions 5+ years experience designing and developing microservices using Java, SpringBoot, GCP SDKs, GKE/Kubernetes 5+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs. What Could Set You Apart Self-starter that identifies/responds to priority shifts with minimal supervision. Experience designing and developing big data processing solutions using Dataflow/Apache Beam, Bigtable, BigQuery, PubSub, GCS, Composer/Airflow, and others UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI Show more Show less

Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Design, develop, and operate high scale applications across the full engineering stack Design, develop, test, deploy, maintain, and improve software. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit, globally distributed engineering team. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Manage sole project priorities, deadlines, and deliverables. Research, create, and develop software applications to extend and improve on Equifax Solutions Collaborate on scalability issues involving access to data and information. Actively participate in Sprint planning, Sprint Retrospectives, and other team activity What Experience You Need Bachelor's degree or equivalent experience 5+ years of software engineering experience 5+ years experience writing, debugging, and troubleshooting code in mainstream Java, SpringBoot, TypeScript/JavaScript, HTML, CSS 5+ years experience with Cloud technology: GCP, AWS, or Azure 5+ years experience designing and developing cloud-native solutions 5+ years experience designing and developing microservices using Java, SpringBoot, GCP SDKs, GKE/Kubernetes 5+ years experience deploying and releasing software using Jenkins CI/CD pipelines, understand infrastructure-as-code concepts, Helm Charts, and Terraform constructs What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision. Experience designing and developing big data processing solutions using Dataflow/Apache Beam, Bigtable, BigQuery, PubSub, GCS, Composer/Airflow, and others UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as JAVA/J2EE, SpringBoot, SOA and Microservices Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Developing with modern JDK (v1.7+) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI Show more Show less

Equifax is seeking creative, high-energy and driven d ata engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What you’ll do? Perform general application development activities, including unit testing, code deployment to development environment and technical documentation. Works on one or more projects, making contributions to unfamiliar code written by team members. Participates in estimation process, use case specifications, reviews of test plans and test cases, requirements, and project planning. Diagnose and resolve performance issues. Documents code/processes so that any other developer is able to dive in with minimal effort. Develop, and operate high scale applications from the backend to UI layer, focusing on operational excellence, security and scalability. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.). Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit engineering team employing agile software development practices. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Able to write, debug, and troubleshoot code in mainstream open source technologies. Lead effort for Sprint deliverables, and solve problems with medium complexity What Experience You Need Bachelor's degree or equivalent experience 3+ years experience working with software design - Core Java, Java, Spark and SQL programming language expertise What Could Set You Apart Knowledge or experience with Apache Beam for stream and batch data processing. Familiarity with big data tools and technologies like Apache Kafka, Hadoop, or Spark. Experience with containerization and orchestration tools (e.g., Docker, Kubernetes). Exposure to data visualization tools or platforms. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... You will support the Tier 2 engineering application suite for our Consumer and Business customers. When these applications perform well, they are an important part of the overall customer experience. You will work closely with stakeholders to streamline operations and monitor the health and performance of the application suite. The solutions you implement will help meet our customer’s needs and make it easy for them to do business with us. Developing and implementing AIOps enabled processes for maximizing operational efficiency, profitability, and key application throughput measures. Establishing AI driven operations process by enabling solutions of smart workflows, ML based Issue triage, and self healing solutions. Driving the engineering team to AIML Models for NLP, Anomaly detection, issue similarity detection, building training analyzers, and auto fix solutions with Knowledge Graph driven Business rules, etc. Developing and enhancing AIML solutions to automate the day-to-day support activities and helping the operations team improve their productivity with intelligent solutions that will auto triage the problems and recommend solutions. Establishing AI enabled operations and driving the engineering to build intelligent monitoring and self healing solutions Developing and implementing best practices and procedures to enhance business growth. Suggesting and implementing new proposals and technology to enhance business productivity including automation, process enhancements, business enhancements, and policy changes. Collaborating with functional units of an organization to develop and integrate new or existing services. Managing Application engineering services to ensure they meet client/customer expectations and requirements. Developing reporting metrics for the application and trending of the tickets. Establishing MLOps and deployment processes for deploying the AIML models. Building and maintaining positive trust relationships with key stakeholders across IT and Frontline teams. Ensuring IT Field operations comply with all local and federal labor laws and legislations. Working on work shifts to ensure efficient operations. Performing code analysis, static code tools usage, and any additional tools to produce good quality code. Implementing nonfunctional requirements - performance, scalability, reliability, extensibility, etc. Providing recommendations on servers, load balancing, high availability, disaster recovery, and storage architectures, and End to End analysis and Design responsibilities Analyzing architecture, relationships between systems, and system flows. Guiding others to assess system usage trends and identify potential performance and intersystem flaws. Evaluating solutions alignment and end user experience. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager What We’re Looking For... You’ll need to have: Bachelor's degree or six or more years of work experience. Six or more years of relevant work experience in L1 and L2 support models. Three or more years of experience in AIOps, and MLOps areas. Experience in leading AIML teams establishing AIOps process from foundations Experience in driving solution development teams using technologies like RAG, Airflow, OpenSearch, and Knowledge Graphs. Experience in Java and Python technology stack. Experience in building LLM/SLM based solutions and chatbots. Hands on experience with core Python AIML libraries and building AIML models for NLP and predictive AI Experience in handling the CICD pipelines for AIML Models. Two or more years of experience in DevSecOps with cloud exposure. Experience with AWS & ELK technology stack. Experience with Kubernetes, GraphQL, and Spring reactive services. Even better if you have one or more of the following: A Master's degree. Ability to multi-task and succeed in a fast paced, dynamic work environment. The ability to quickly debug application problems and provide short and long-term solutions. Experience in dealing with Java based systems at an enterprise level. Ability to interact and communicate successfully with business partners and technology teams. A telecom domain operational tools working knowledge. Ability to understand the given problem statement and provide solutions with future focused technology selection. Ability to design and implement solutions with ease of use. Experience in working with cross-functional teams and projects. The ability to guide and develop intuitive user interfaces for Operation tools. Knowledge of Java, Spring Boot, Microservices applications, and the ability to troubleshoot customer experience incidents with relative ease. Strong critical thinking and problem solving skills. Strong business acumen and organizational skills. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

Fueling Brains is a growing, vibrant organization poised to change the narrative of Education. We are looking for individuals who are passionate about transforming the world of education through a holistic, whole-brain approach to the development of young children. Children impacted by our program will grow into well-rounded, well-regulated, and joyful adults who serve their community and shape the future. We bring together the best of educational science, technology, and childcare expertise to unveil the child's infinite potential. Overview We are seeking an experienced and highly organized Director - Administrative Operations , based in Chennai , to manage the administrative, financial, and operational workflows across our growing portfolio of leased and owned real estate assets. This role acts as a strategic and operational extension of the Senior Vice President and will serve as the primary liaison with cross-functional teams, including Finance, Construction, and Facilities. A successful candidate will bring strong administrative discipline, experience in real estate accounting, and an ability to implement scalable systems and workflows. The role requires a high degree of precision, confidentiality, and the ability to manage multiple, concurrent real estate projects. Essential Duties And Responsibilities Administrative Operations & Document Control Manage all documentation associated with leased and owned properties, including contracts, permits, and utility accounts. Establish a centralized document control system with version tracking and easy retrieval protocols. Maintain detailed records to support audits, renewals, and compliance monitoring. Financial Oversight & Real Estate Accounting Monitor all operational outflows related to real estate assets, including large utility cost centers. Partner with Finance to manage payables, receivables, accruals, and reconciliation for property operations. Track project-based capital expenditures, analyze variances, and ensure financial integrity across all locations. Workflow Management & Ticketing System Implementation Design and implement a real-time internal ticketing system for operations-related requests and issue triage. Ensure tickets are assigned, tracked, escalated, and closed in a timely and visible manner. Promote accountability by aligning task owners and due dates across functions. Project Management & Cross-functional Coordination Lead the operational components of multiple real estate development and improvement projects simultaneously. Provide project status reports, risk logs, and resource tracking to SVP and other stakeholders. Serve as the day-to-day communication bridge between internal teams and SVP. Team Liaison & Executive Support Support the SVP in driving deliverables forward by coordinating inputs across departments. Prepare high-quality management reports, project trackers, and presentations as needed. Coordinate meeting agendas, priorities, and follow-ups for real estate-related forums. Education Preferred Skills & Qualifications MBA (with an operations or administration focus) preferred. Additionally, a degree in Building Sciences, Facilities Management, or a PMP designation will be preferred. Experience 7–10 years of progressive experience in operations within an operating real estate company (development, investment, or asset management). Strong background in real estate financial workflows, including budgeting, capital expenditures, and utilities management. Demonstrated experience managing large-scale documentation and reporting systems. Key Skills Exceptional administrative and organizational skills, with proven success managing workflows and document control. Strong command of Microsoft Office, SharePoint, and workflow tools (e.g., Jira, Asana,etc.). Proven project management capabilities with the ability to manage and prioritize across concurrent deliverables. Excellent verbal and written communication skills in English. High attention to detail and ability to work independently while coordinating with international teams. Strong analytical mindset with the ability to interpret data into actionable insights. Work Environment Requirements Full-time, on-site role based in Chennai, India. Comfortable working with cross-functional and international teams, including stakeholders in Canada and the United States. Must be available for occasional travel and flexible to overlap with North American time zones when required (up to 30% of the time) Fast-paced, dynamic environment where priorities shift frequently and initiative is essential. Fueling Brains is a growing, vibrant organization poised to change the narrative of Education. We are looking for individuals who are passionate about transforming the world of education through a holistic, whole-brain approach to the development of young children. Children impacted by our program will grow into well-rounded, well-regulated, and joyful adults who serve their community and shape the future. We bring together the best of educational science, technology, and childcare expertise to unveil the child's infinite potential. Show more Show less

The Security Response Team (SRT) is part of the Cyber Data Risk and Resilience division and manages the incident response capability to support day-to-day cross-enterprise event investigations and strategic input into security controls and countermeasures to proactively create better security for the Firm. The group's vision is to deliver programs that protect and enable the business, ensure secure delivery of services to clients, adjust to address the risks presented by an evolving threat landscape, and meet regulatory expectations. Primary Responsibilities (Important) Holiday and weekend shifts are mandatory. Schedule to be adjusted during the week to accommodate this requirement. – This is very important. Only send profiles of interested candidates. Monitor and triage security events. Investigate cyber security incidents and threats. Interact with stakeholders and leadership teams as part of the response and remediation efforts. Improve the detection, escalation, containment, and resolution of incidents. Enhance existing incident response methods, tools, and processes. Maintain knowledge of technologies and the threat landscape. During non-core business hours support emergency, critical, or large-scale incidents as required. Qualifications: Candidates should have a genuine interest in cyber security and a good understanding of the tactics, techniques, and procedures of attackers. This role requires a detail oriented, critical thinker who can anticipate issues, and solve problems. Candidates should be able to analyze large datasets to detect underlying patterns and drive to a root cause analysis. Required Skills: Understand the end-to-end workflow of a threat across multiple technologies. Think like an adversary. Sound understanding of TCP/IP and networking concepts, security alerts, and incidents. Excellent writing and presentation skills are required to communicate findings and recommendations. Experience with investigating common types of attacks, network packet analysis, log analysis, and reviewing security events. Experience applying Open-Source Intelligence (OSINT) techniques in support of investigations. Knowledge of Windows processes and Active Directory. Able to work on extended working hours during incidents. Desired skills: 2 to 5 years experiences (or equivalent) with Security Analysis and Incident Response (i.e., working in SOC/CIRT/CSIRT/CERT). Subject matter expert in one or more areas such as Windows, Unix, firewalls, intrusion detection, network- and host-based forensics. Scripting (Python, BASH, Perl, or PowerShell), coding, or other development experience. In-depth knowledge of security event management, network security monitoring, log collection, and correlation. Splunk usage or administration experience. Security Orchestration and Automated Response (SOAR) experience. Industry certifications: GCIH, GNFA, GREM, or other related certifications. Financial industry experience. Foundational Cloud Security knowledge. OWASP Top 10 Knowledge. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... You will support the Tier 2 engineering application suite for our Consumer and Business customers. When these applications perform well, they are an important part of the overall customer experience. You will work closely with stakeholders to streamline operations and monitor the health and performance of the application suite. The solutions you implement will help meet our customer’s needs and make it easy for them to do business with us. Developing and implementing AIOps enabled processes for maximizing operational efficiency, profitability, and key application throughput measures. Establishing AI driven operations process by enabling solutions of smart workflows, ML based Issue triage, and self healing solutions. Driving the engineering team to AIML Models for NLP, Anomaly detection, issue similarity detection, building training analyzers, and auto fix solutions with Knowledge Graph driven Business rules, etc. Developing and enhancing AIML solutions to automate the day-to-day support activities and helping the operations team improve their productivity with intelligent solutions that will auto triage the problems and recommend solutions. Establishing AI enabled operations and driving the engineering to build intelligent monitoring and self healing solutions Developing and implementing best practices and procedures to enhance business growth. Suggesting and implementing new proposals and technology to enhance business productivity including automation, process enhancements, business enhancements, and policy changes. Collaborating with functional units of an organization to develop and integrate new or existing services. Managing Application engineering services to ensure they meet client/customer expectations and requirements. Developing reporting metrics for the application and trending of the tickets. Establishing MLOps and deployment processes for deploying the AIML models. Building and maintaining positive trust relationships with key stakeholders across IT and Frontline teams. Ensuring IT Field operations comply with all local and federal labor laws and legislations. Working on work shifts to ensure efficient operations. Performing code analysis, static code tools usage, and any additional tools to produce good quality code. Implementing nonfunctional requirements - performance, scalability, reliability, extensibility, etc. Providing recommendations on servers, load balancing, high availability, disaster recovery, and storage architectures, and End to End analysis and Design responsibilities Analyzing architecture, relationships between systems, and system flows. Guiding others to assess system usage trends and identify potential performance and intersystem flaws. Evaluating solutions alignment and end user experience. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager What We’re Looking For... You’ll need to have: Bachelor's degree or six or more years of work experience. Six or more years of relevant work experience in L1 and L2 support models. Three or more years of experience in AIOps, and MLOps areas. Experience in leading AIML teams establishing AIOps process from foundations Experience in driving solution development teams using technologies like RAG, Airflow, OpenSearch, and Knowledge Graphs. Experience in Java and Python technology stack. Experience in building LLM/SLM based solutions and chatbots. Hands on experience with core Python AIML libraries and building AIML models for NLP and predictive AI Experience in handling the CICD pipelines for AIML Models. Two or more years of experience in DevSecOps with cloud exposure. Experience with AWS & ELK technology stack. Experience with Kubernetes, GraphQL, and Spring reactive services. Even better if you have one or more of the following: A Master's degree. Ability to multi-task and succeed in a fast paced, dynamic work environment. The ability to quickly debug application problems and provide short and long-term solutions. Experience in dealing with Java based systems at an enterprise level. Ability to interact and communicate successfully with business partners and technology teams. A telecom domain operational tools working knowledge. Ability to understand the given problem statement and provide solutions with future focused technology selection. Ability to design and implement solutions with ease of use. Experience in working with cross-functional teams and projects. The ability to guide and develop intuitive user interfaces for Operation tools. Knowledge of Java, Spring Boot, Microservices applications, and the ability to troubleshoot customer experience incidents with relative ease. Strong critical thinking and problem solving skills. Strong business acumen and organizational skills. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. Show more Show less

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Title: Technical Account Manager Staff We are hiring senior technical account managers to join our team. The Global Partner Integration Team, within the DTC Global Platform Team, owns and manages Go to Market partner integrations for WBD. These integrations focus on back office systems, such as authentication, authorization, shared identity, billing and entitlement services, along with apps placed on affiliate owned equipment (set top boxes STB). These integrations enable our partners to sell or bundle our services to their customers, and allow those customers access throughout our experiences. This team works with external Affiliates and Partners through the lifetime of their integration, along with internal engineering, distribution, product and other stakeholder teams to not only efficiently launch these integrations, but ensure that they remain effective through the lifetime of the partner relationship. The ideal candidate has a track record of having built multiple high-performance, stable, scalable systems that have been successfully shipped to customers in production. Your work and your approach to work are exemplary: you drive best practices and set standards for your team. You are a key contributor in your organization and the company’s strategy related to our go to market partner relationships. You show good judgement making trade-offs between immediate and long-term business needs. You are a collaborative partner that makes our stakeholders and other team members around you more productive. You are recognized by those around you as a leader. You provide mentoring to others. Your influence spreads outside of your company and you have a proven track record of building and strengthening relationships with external partners and third parties. You have experience successfully representing your company to its affiliates and/or partners and have built and grown strategic alliances that strengthened both. You understand the level of information to share and how to communicate with both internal and external teams simultaneously. Expectations Working with the affiliate from initial technical engagement through to launch is the primary responsibility of the Technical Account Manager (TAM). TAMs are the technical point of contact for the partners we are integrating with, and they are the voice of the partners to our external teams. They must be technically astute and able to assess the partner’s capability to perform an integration accurately. They work closely with their partner teams to thoroughly explain functionality and field all questions quickly and effectively. They are able to evaluate partners' designs and plans to identify and resolve all issues prior to implementation. TAM is responsible for identifying and defining requirements that are unique to partner integrations or devices, as well as driving technical negotiation and alignment with partners. They are responsible for driving partners to adapt to our standard integration architecture and only when standard integration is not achievable, make a decision that a bespoke integration is necessary. They work with both internal and external partner engineering teams as necessary, and are the SME for each individual integration that they own. TAM represents the voice of partners. They are expected to take a data-driven approach to provide key partner insights about the integrations, and use these insights to improve our integration experience. During the integration, they partner with our ops team to verify testing with the partner and assist to find resolution to any identified issues. They ensure that partners stay within the defined strategy of the Partner Integration Program but a partner is identified for bespoke work, have the ability to work with Product Management, Engineering, Program management, and other identified teams to work through solutions for implementing the bespoke work. These Specialists must have exceptional written and verbal communication skills with a background in technical production or program management, engineering, architecture, or some other technical role. Preferred Skills You have played a lead role in the delivery of a major product or feature launch, either as a product manager, program manager, engineer or solutions architect. You have mastered the skill to balance your technical depth, product knowledge, business understanding, organizational and communication skills to ensure that the right decisions are made when and wherever you are involved. You have a long track record proving this. You understand back office systems, such as authentication, authorization, identity management, billing, and entitlements, and have demonstrated your ability to deliver projects in these areas You understand affiliate equipment, including set top box, and understand how to work with the partner to integrate our app onto that equipment, and that equipment into our integrated framework. You are an effective communicator at all levels to all disciplines, from engineers to marketing/distribution to executive leaders, and also effectively communicate both internally and externally with the affiliates and partners in those same disciplines. You manage multiple stakeholders and projects, in various states of implementation, effectively. Lead planning, execution and delivery of projects across multiple teams (product and technology) around the world Communicate clearly, analyze technical designs, organize project timelines, secure commitments, manage risks, identify the critical path, spot edge cases, triage bugs, review metrics and data, and monitor launch operations for large software projects You have used data to assess the success of what you have launched. You have demonstrated the ability to make decisions for more than one project or program area showing that your judgement is fungible, and you must be able to handle more than one project simultaneously and successfully. You have repeatedly demonstrated the ability to understand organizational and corporate goals and ensured that your projects delivered what was required to hit these goals. Bachelor’s degree with 7-10 years of experience in product management, program management, engineering or solutions architect. Travel may be required but no more than 20% Must have the legal right to work in the country hired How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. Show more Show less

Company: Qualcomm India Private Limited Years of Experience: 7 to 12 years Mandatory Skills: Work experience in PCIE & W indows Driver Development Responsibilities: Design and development on Qualcomm multiprocessor mobile computing platforms. Work closely with the hardware team developing low-level device driver software for PCIE RC/endpoint and virtualization support Support the team with issues triage, system debug, clear email communication, and customer support Work with internal and external teams to implement and support new features in the PCIe drivers on boot/windows side. Work with global SW, design and architecture teams to understand and add SW support for new PCIE features Maintain current PCIE SW with bug fixes and enhancements Interface with hardware verification and SW test teams Drivers design and development on multiprocessor and multithreaded ASIC platforms. Good understanding of microprocessor, multiprocessor architecture. ARM, DSP, etc Good understanding of embedded programming concepts Good understanding of windows driver development and PCIe basics Drivers development/support on PCIe on windows platform and experience on working windows/linux device drivers Good understanding and proficiency in C and assembly programming Experience in using debugging tools like Lauterbach/Trace32, Protocol Analyzers like Lecroy Ability to analyze, triage and debug complex system level problems and issues. Good analytical and problem solving skills Good communication skills Show more Show less

Job Title: Team Lead - SOC Analyst Team Department: Cybersecurity / Security Operations Job Type: Full-Time Key Responsibilities Guide and support a group of security analysts in their day-to-day work. Oversee daily SOC operations and ensure team adherence to processes, SLAs, and quality standards. Facilitate team meetings, knowledge-sharing sessions, and performance evaluations. Schedule and coordinate shifts, ensuring 24/7 coverage and proper workload distribution. Oversee detection, triage, investigation, and response to cybersecurity incidents. Work closely with threat intelligence, IT, and engineering teams to remediate threats. Conduct root cause analysis post-incident and recommend preventive measures. Skills Strong understanding of security frameworks (MITRE ATT&CK, NIST, etc.). Hands-on experience with CrowdStrike, Splunk, WIZ, VirusTotal, Jira, Confluence, AWS/Azure/GCP. Proficient in incident detection, investigation, and response. Familiar with handling various alert types including IDS/IPS alerts, EDR detections, malware and forensic investigations, phishing attempts, cloud-related security incidents, dynamic analysis, and static analysis. Excellent communication, leadership, and decision-making skills. Ability to manage pressure during security incidents and multitask in a dynamic environment. Strong analytical and problem-solving skills. Experience Minimum 5-7 years in a SOC environment. Working Conditions Minimum 1-2 years of team leadership or supervisory experience. The role involves working in rotational shifts to maintain 24/7 coverage of security operations. Certifications Such As Nice to Have (Optional but Valuable): CompTIA Security+ Google Cybersecurity Professional Training These are appreciated but not mandatory - hands-on experience and leadership ability come first. Show more Show less

Description Amazon Corporate Security is looking for an experienced, self-motivated, corporate security leader who embodies Amazon’s Leadership Principles, in particular, Customer Obsession, Ownership, Earn Trust, and Bias for Action, to join the team as an Area Security Manager. The Security Manager reports to a Regional Security Manager, who leads a team of security experts. The Security Manager is responsible for implementation of all elements of the Corporate Security program at all Amazon corporate locations in their area of responsibility. The Security Manager supports the Regional Security Manager with delivery and oversight of the day-to-day security operations at multiple sites across multiple locations in a highly ambiguous and dynamically fluid environment. The Security Manager conducts security assessments, ensures that the corporate sites meet or exceed all requisite security standards, and manages incidents and supports crisis response. Finally, the Security Manager provides security consultancy to local business leadership, develops plans to mitigate gaps in security controls, and manages the guarding and access control programs. Key job responsibilities Deliver best-in-class security services focused on enhancing the safety and security of all Amazon employees, contractors, and visitors. Manage day-to-day security operations for a diverse portfolio of sites and customers with unique requirements. Be the trusted security advisor and subject matter expert in the assigned area of responsibility, through high quality communication and excellent briefing skills. Implement and improve security plans, policies, and programs. Coordinate security incident response. Respond to customer security concerns. Monitor the external threat environments in the defined area and take measures to minimize security risk to the business to the dynamic security environment. Successfully align ACS metrics, goals, and strategic direction across the geographic area to support the overall team and organizational mission. Earn trust through key customer and stakeholder engagements, and liaison with external partners. Communicate accurately and in a timely manner with stakeholders at the tactical and strategic level. Build and maintain close relationships with peers at other security functions at Amazon to exchange and share security concerns and collaborate on closing gaps and building best practices. A day in the life Oversee guarding operations and hold guarding vendors accountable for the quality-of-service delivery. This includes identifying opportunities for cost efficiencies and frugality. Build relationships through coordination with internal and external security partners including local law enforcement. Develop and monitor performance metrics to track and improve individual, team, system, and site performance. Implement effective, predictable, and measurable processes and procedures to be communicated clearly among Amazon stakeholders. Develop and deliver plans, based on risk assessments, to close any potential gaps in security controls. Conduct site security assessments and identify trends in findings and develop and implement measures to address systemic issues. Plan and lead drills, tabletop exercises, and other security readiness activities across sites. Manage cross-functional projects and operations. Drive team(s)/partners to meet program and/or product goals. Conduct initial incident investigations, triage incidents and collaborate with specialist security teams to support the customer. Coordinate corporate security support to events. Support the maintenance and testing of business continuity plans. Conduct customer outreach and support organizational safety and security initiatives. Monitor physical security device installation, commissioning checks of new buildings; and ongoing maintenance activities, including engagement with vendors. About The Team The Global Corporate Security team drives security operations for Amazon Corporate Security at corporate sites worldwide. Divided in three regions (Americas; Asia Pacific; and Europe, Middle East, and Africa) each led by a Head of Corporate Security, Global Corporate Security is a team of security experts who work closely together to protect and secure Amazon’s people and business. Basic Qualifications Bachelor’s degree (or higher) in Criminal Justice, Security, Law Enforcement, Business Management, Accounting, International Relations or equivalent professional experiences. Minimum 7 years’ experience in the security field in a global corporate environment or large-sized organization (e.g. NGO, public sector, police, or military), including experience in a managerial role. Experience managing service providers and vendors. Security operations, risk management, and crisis communication. Writing, reviewing, and publishing security standards and standard operating procedures. Training development and delivery. Security incident investigation. Project Management. Contract management. Preferred Qualifications Master’s Degree in Business Management or equivalent, relevant certification, or experience. Experienced in corporate security for a global/large company. Understanding of crisis operations, risk management, and crisis communication best practices. Working knowledge of legal contracts, budgeting, and key terms. Substantive experience in physical security and technology. Experience writing and publishing security standards and policies. Skilled in developing metrics and in conducting security-related trend analysis. Experience in conducting basic investigations / fact finding. Skilled in the management and use of SharePoint, Tableau, Asana, Smartsheet, or other collaboration and work management software. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - BOM - Non STPI Job ID: A2967723 Show more Show less

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry. The Role: At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. The Aisera customer engineer is assigned specific customer accounts and is responsible to keep their accounts in good health, while working to accomplish the customer’s goals, solve technical issues, and answer technical questions. "This role is based out of our Bangalore office, and requires working during US hours. The work hours may change in future." Responsibilities : Be the primary technical point of contact for customers. Verify that Aisera has access to the right information from customer backend systems. Train the AI system to provide the best answers to questions. Develop workflows/RPAs based on customers’ requirements (requires scripting knowledge) Triage any technical issues reported by customers and work with Engineering toward the resolutions. Basic Qualifications : 5 years of Customer engineering, software development, or DevOps experience. Experience in customer facing roles. Knowledge of scripting using bash, Java, JavaScript, python, or similar scripting/programming language. Knowledge of REST APIs – how to make calls and troubleshoot errors. Knowledge of security standards (authentication/authorization) & practices including oAuth, SAML and SSO. Bachelor’s degree or equivalent knowledge in computer science, engineering, or related technical field. Experience with setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc. Knowledge of AI technologies is a plus. Why Aisera? If you are passionate about building Enterprise level applications in AI and Automation, possess the required expertise, and have experience with enterprise level Customer engineering or startups, we encourage you to apply and be a part of our growing team. Medical, dental, and vision benefits Holidays and flexible PTO Paid family leave Employment Assistance Program Show more Show less

About Zeller At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments. We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen. Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more. About The Role The Zeller product engineering team owns the software, infrastructure and customer experience that enables more than 85,000 Australian businesses to accept payments and access the financial services they need to run their businesses. As a Senior Application Support Engineer you will be a leading member of the team that shapes and owns Zeller’s commitment to excellent and highly available service delivery. What you’ll be doing Deliver projects that improve the service delivery of Zeller’s Application Support team We are looking for someone to be a senior member of a small team, but is still principally involved in hands-on service delivery. Be a primary point of contact for escalated product issues from Zeller’s account and customer success teams. Own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction. Be an expert in the products and workflows you support and promote and share that knowledge to our partner teams. Using your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboards. Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities. What Skills And Experience We Are Looking For Zeller is a product driven startup with a deep care for the quality of service we provide. Experience in software companies with a customer facing product is highly valued. You have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment. A strong technical background with excellent troubleshooting, analytical and data skills. This should include familiarity with AWS services (or similar), an active SQL skill set, experience with release management toolset and service reporting tools (datadog or similar). Excellent communication skills and the ability to build strong partnerships with engineering, QA, and customer facing teams. Demonstrated experience participating in change management and incident response processes Payments experience is highly valued but not required Excitement and drive to work in a product company that delivers mission critical financial services The tools Zeller uses to get the work done Familiarity with these services or close equivalents is appreciated but we do not expect you to have used all of them. Hubspot is our principal CRM and where we track our support tickets. We also use Jira in conjunction with our engineering teams. The systems we support run in browsers, mobile applications, and payment terminals. The backend systems we support use AWS and are principally written in Typescript on a lambda, postgres, DynamoDB stack and using an event driven architecture. We monitor our products using tools and dashboardings in products like Datadog and Sentry Zeller’s payment services integrate with many third parties, particularly point of sale systems. Familiarity with POS, or managing issues with third party partners is valued. Like the rest of our team, you will benefit from Competitive remuneration A balanced, progressive, and supportive work environment; Excellent parental leave and other leave entitlements; Fully remote role Annual get together with the team Endless learning and development opportunities; Plenty of remote friendly fun and social opportunities - we love to come together as a team; An ability to influence and shape the future of Zeller as our company scales both domestically and globally; Being part of one of Australia’s most exciting scale-ups. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Cloud App Dev Consulting . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... You will support the Tier 2 engineering application suite for our Consumer and Business customers. When these applications perform well, they are an important part of the overall customer experience. You will work closely with stakeholders to streamline operations and monitor the health and performance of the application suite. The solutions you implement will help meet our customer’s needs and make it easy for them to do business with us. Developing and implementing AIOps enabled processes for maximizing operational efficiency, profitability, and key application throughput measures. Establishing AI driven operations process by enabling solutions of smart workflows, ML based Issue triage, and self healing solutions. Driving the engineering team to AIML Models for NLP, Anomaly detection, issue similarity detection, building training analyzers, and auto fix solutions with Knowledge Graph driven Business rules, etc. Developing and enhancing AIML solutions to automate the day-to-day support activities and helping the operations team improve their productivity with intelligent solutions that will auto triage the problems and recommend solutions. Establishing AI enabled operations and driving the engineering to build intelligent monitoring and self healing solutions Developing and implementing best practices and procedures to enhance business growth. Suggesting and implementing new proposals and technology to enhance business productivity including automation, process enhancements, business enhancements, and policy changes. Collaborating with functional units of an organization to develop and integrate new or existing services. Managing Application engineering services to ensure they meet client/customer expectations and requirements. Developing reporting metrics for the application and trending of the tickets. Establishing MLOps and deployment processes for deploying the AIML models. Building and maintaining positive trust relationships with key stakeholders across IT and Frontline teams. Ensuring IT Field operations comply with all local and federal labor laws and legislations. Working on work shifts to ensure efficient operations. Performing code analysis, static code tools usage, and any additional tools to produce good quality code. Implementing nonfunctional requirements - performance, scalability, reliability, extensibility, etc. Providing recommendations on servers, load balancing, high availability, disaster recovery, and storage architectures, and End to End analysis and Design responsibilities Analyzing architecture, relationships between systems, and system flows. Guiding others to assess system usage trends and identify potential performance and intersystem flaws. Evaluating solutions alignment and end user experience. Where you'll be working... In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager What we’re looking for... You’ll need to have: Bachelor's degree or six or more years of work experience. Six or more years of relevant work experience in L1 and L2 support models. Three or more years of experience in AIOps, and MLOps areas. Experience in leading AIML teams establishing AIOps process from foundations Experience in driving solution development teams using technologies like RAG, Airflow, OpenSearch, and Knowledge Graphs. Experience in Java and Python technology stack. Experience in building LLM/SLM based solutions and chatbots. Hands on experience with core Python AIML libraries and building AIML models for NLP and predictive AI Experience in handling the CICD pipelines for AIML Models. Two or more years of experience in DevSecOps with cloud exposure. Experience with AWS & ELK technology stack. Experience with Kubernetes, GraphQL, and Spring reactive services. Even better if you have one or more of the following: A Master's degree. Ability to multi-task and succeed in a fast paced, dynamic work environment. The ability to quickly debug application problems and provide short and long-term solutions. Experience in dealing with Java based systems at an enterprise level. Ability to interact and communicate successfully with business partners and technology teams. A telecom domain operational tools working knowledge. Ability to understand the given problem statement and provide solutions with future focused technology selection. Ability to design and implement solutions with ease of use. Experience in working with cross-functional teams and projects. The ability to guide and develop intuitive user interfaces for Operation tools. Knowledge of Java, Spring Boot, Microservices applications, and the ability to troubleshoot customer experience incidents with relative ease. Strong critical thinking and problem solving skills. Strong business acumen and organizational skills. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Senior Staff TPM [India] Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. We're a premier global media and entertainment company offering audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. Our mission is simple. To be the world's best storytellers with world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter. Warner Bros. Discovery's DTC technology and product organization sits at the intersection of tech, entertainment, and everyday utility. We are continuously leveraging new technology to build immersive and interactive viewing experiences. Our platform covers everything from search, catalog, and video transcoding, to personalization, global subscriptions, and more. We are committed to delivering quality user experiences, ranging from video streaming to applications across connected TV, mobile, web and consoles. As a pure tech organization, we are essential to Warner Bros. Discovery’s continued growth, building world-class products from the ground-up for our iconic brands like HBO Max, Discovery Channel, CNN, Food Network, HGTV, Eurosport, MotorTrend, and many more. We are hiring a Senior Staff TPM to join our team, providing global support across NOAM/ LATAM/ EMEA/ APAC. The Global Partner Integration Team, within the DTC Global Platform Team, owns and manages Go to Market partner integrations for WBD. These integrations focus on back-office systems, such as authentication, shared identity, billing and entitlement services, along with apps paces on affiliate owned equipment (Set top boxes). These integrations enable our partners to sell or bundle our services to their customers and allow those customers access throughout our experiences. This team works with external affiliates and partners through the lifecycle of the integration, along with internal engineering, distribution, product and other stakeholder teams to efficiently launch these integrations. Responsibilities Roles and Responsibilities As a Sr.Staff TPM, your primary responsibility is to ensure the timely delivery of well-designed, well-scoped, high-quality software that meets and exceeds customer expectations. You do this by combining the skillset of a program manager with the technical acumen and experience of an engineer, architect or technical product owner. The ideal candidate creates project milestones, secures commitments, spots edge cases, identifies and monitors risks, cross-team dependencies, and scope creep. You track and report on delivery status against planned milestones and dates. You regularly engage with internal and external stakeholders, review metrics & data and monitor operations within the integration program. The ideal candidate is a strong self-starter and therefore can drill into business data and research results to identify clear direction and focus for their tasks, projects and programs. You continue to move forward in the face of ambiguity and imperfect knowledge. The ideal candidate has had experience working with multiple partners/ vendors and maintaining partner relationships. You have demonstrated experience leading small to medium projects. You have experience in project management and agile development methodologies with a proven track record of delivering results. Requirements • Bachelor’s degree with 12+ years of experience in project management in the technology realm • Lead planning, execution and delivery of strategic & complex programs across multiple teams (product and technology) around the world • Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs. • You have a solid understanding of software development methods like CI/CD, Agile Scrum, Waterfall, etc. • You have shipped multiple strategic & complex projects with cross-team dependencies and used data to assess their impact. • You have experience taking full ownership with all phases of project delivery from concept to production, including defining features and deliverables, securing team commitments, establishing a project charter, handling all communication and reporting, overseeing development & deployment, and performing retrospective assessment using data and key performance indicators. • You have demonstrated the ability to make decisions for more than one project or program area showing that your judgment is fungible, and you must be able to handle more than one project simultaneously and successfully. • You have repeatedly demonstrated the ability to understand organizational and corporate goals and ensured that your projects delivered what was required to hit these goals. • You MUST have experience with JIRA, Confluence, Smartsheet and Microsoft Suite of products. • Travel may be required both international and domestic averaging about 5% • Must have the legal right to work in the country hired. Competencies • Proactive Problem-solving: First and foremost, you are a problem-solver. You work tirelessly to keep work streams on track, to unblock software development, and to ensure that the best possible outcome is achieved for the business. You are eager, confident, and able to use all the tools at your disposal to solve whatever problems crop up. • Active Learning: You are here to learn and grow. Your industry knowledge will never be complete, and you are hungry to learn more and to share what you have learned with your peers and the team(s) that you influence. • Efficient & Effective: You are here to solve business problems and help our customers, not to prepare reports or oversee meetings. You find the most effective way to use our precious internal resources to achieve the best outcome. You find the most effective means to communicate clearly and concisely to all interested stakeholders. You are a simplifier and a productivity multiplier for others around you. • Exemplary Communication: Your written and verbal communication skills are top notch. You are managing meetings independently & effectively across multiple business and technical teams, driving team planning and status discussions, and producing clear verbal and written communication such as meeting notes and team status to team members, executives and external partners. You can adapt your language and style of communication depending on the audience. You can articulate decisions that have been made. You communicate through data, dates, and facts using narrative and emotion judiciously. • Adaptable: You communicate clearly, analyze technical designs, organize project timelines, secure commitments, manage risks, identify the critical path, spot edge cases, triage bugs, review metrics & data, and monitor launch operations. You switch effortlessly between these modes adapting yourself to the needs of your work streams. • Self-starter: You are a strong self-starter and therefore have the ability to drill into business data and research results to identify clear direction and focus for your projects and programs. You continue to move forward in the face of ambiguity and imperfect knowledge. You do not suffer from “analysis paralysis.” • Open & Decisive: You proactively share information to teach and inform your stakeholders. You are valued for the decisions that you make in pursuit of your program. You are driven by your own impact, the positive outcomes that you drive. You share freely all that you learn so that others around you can be more effective. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.