5821 Triage Jobs - Page 33

GOOGLE SecOps SIEM Engineer (INDIA, Mumbai) Job Title SecOps SIEM Engineer, Google Cloud Professional Services Role Description (About The Job) As a Google SecOps SIEM Engineer, you will be responsible for strategic delivery helping our customers securely adopt Google SecOps. You will provide best practices on secure build of Google SecOps platform, foundational cloud implementation for Google SecOps, tackle difficult problems that businesses are facing when building Google SecOps, and more. You will provide prescriptive guidance in ensuring customers receive the best of what Google SecOps can offer and you will ensure that customers have the best experience in migrating, building, modernising, and maintaining Google SecOps. Additionally, you will work closely with Product Management and Product Engineering to drive excellence of Google SecOps and features. Responsibilities Lead the design and implementation of Google SecOps data ingestion from diverse sources, various mechanisms for integration and normalization of logs. Extension of pre-built UDMs in Google SecOps and creation of custom parsers where required for log sources. Integration of Google SecOps SIEM with other security capabilities and tools such as SOAR, EDR, NDR, threat intelligence platform, and ticketing systems. Write custom actions, scripts and/or integrations to extend SIEM platform functionality. Monitor performance and perform timely actions to scale SIEM deployment, especially in a very high-volume security environment. Creation of SIEM assets such as: detection rules using YARA-L, dashboards, parsers etc. Migration of existing assets from existing customers SIEM/SOAR to SecOps and assisting in implementing the SIEM/SOAR phase-out, phase-in approach. Testing and deployment of newly created and migrated assets such as rules, playbooks, alerts, dashbords etc Design and implement solutions to handle alert fatigue encountered in SIEM correlation. Creation of custom SIEM dashboards to meet customer requirements. Guide on building or maturing cloud security programs and the implementation of tools and approaches used for improving cloud security. Debug and solve customer issues in ingestion, parsing, normalization of data etc Develop SOAR playbooks to provide case handling and Incident response as per triage needs Minimum Qualifications (MQs) Bachelors degree in Computer Science, Engineering or related technical field or equivalent practical experience. Google SecOps SIEM experience in the areas of responsibility for at least 1 year. Implementation experience of YARA-L 2.0 and at least one more general purpose language. Experience managing customer projects to completion, working with engineering teams, sales and partners. Experience architecting, developing, or maintaining SIEM and SOAR platforms & secure Cloud solutions. Strong verbal and written communication skills and the ability to develop high-quality 8+ years experience in leading projects and delivering technical solutions related to security Demonstrated experience on consulting or ownership of Security during high-speed environment migration for large-scale businesses with regulatory requirements Strong verbal and written communication skills (English), and the ability to develop high-quality technical documentation and presentation materials. Ability to be located in Mumbai, India for at least 1 year

GOOGLE SecOps SOAR Engineer (INDIA, Mumbai) Job Title SecOps SOAR Engineer, Google Cloud Professional Services Role Description (About The Job) As a Google SecOps SOAR Engineer, you will be responsible for strategic delivery helping our customers securely adopt Google SecOps. You will provide best practices on secure build of Google SecOps platform, foundational cloud implementation for Google SecOps, tackle difficult problems that businesses are facing when building Google SecOps, and more. You will provide prescriptive guidance in ensuring customers receive the best of what Google SecOps can offer and you will ensure that customers have the best experience in migrating, building, modernising, and maintaining Google SecOps. Additionally, you will work closely with Product Management and Product Engineering to drive excellence of Google SecOps and features. Responsibilities Lead the design and implementation of Google SecOps SOAR playbooks for security use cases, such as phishing incident response, vulnerability triage, or threat hunting on Google SecOps based on specific threat models. Integration of Google SecOps SOAR with other security capabilities and tools such as SIEM, EDR, NDR threat intelligence platform, and ticketing systems. Design testing and conduct validation of SOAR playbooks before deployment to live environment. Write custom actions, scripts and/or integrations to extend SOAR platform functionality. Monitor performance and perform timely actions to scale SOAR deployment, especially in a high-volume security environment. Migration of existing assets from existing customers SIEM/SOAR to SecOps and assisting in implementing the SIEM/SOAR phase-out, phase-in approach. Develop SOAR playbooks to provide case handling and Incident response as per triage needs Creation of SOAR assets such as reports etc. Guide on building or maturing cloud security programs and the implementation of tools and approaches used for improving cloud security. Minimum Qualifications (MQs) Bachelors degree in Computer Science, Engineering or related technical field or equivalent practical experience. Google SecOps SOAR experience in the areas of responsibility for at least 1 year Coding experience in one or more general purpose languages. Experience managing customer projects to completion, working with engineering teams, sales and partners. Experience architecting, developing, or maintaining secure Cloud solutions. Strong verbal and written communication skills and the ability to develop high-quality 8+ years experience in leading projects and delivering technical solutions related to security Demonstrated experience on consulting or ownership of Security during high-speed environment migration for large-scale businesses with regulatory requirements Strong verbal and written communication skills (English), and the ability to develop high-quality technical documentation and presentation materials. Ability to be located in Mumbai, India for at least 1 year

What you will do here: •Work with multiple product development teams of engineers to design, develop, and test products and components using an agile, scrum methodology. •Highly motivated self-starter who loves ownership and responsibility while working in a collaborative and interdependent team environment. •Responsible for creating and providing innovative solutions that meet not only functional requirements, but also performance, scalability, and reliability requirements. •Continue to build an effective development team, setting goals, mentor and do performance reviews of team members. •Delivery of quality applications on time and on budget •Management and execution against project plans and delivery commitments. •Follow the software engineering best practices and audit the process and improve the standards of the practices. •Build, Guide and Coach the Scrum Team on how to use Agile practices and principles to deliver high quality products, facilitate and support all scrum events. •Ensure security, availability, resilience, and scalability of solutions developed by the teams. •Drive and manage the bug triage process, represent development team in project meetings to ensure efficient testing and bug fixing process, and be an effective advocate for the development group. What we’re looking for: •Experience leading a team of 5 or more engineers. •5+ years’ experience technologies like .NET, PHP, Python, .Java, Kotlin, Scala, •5+ years’ experience with relational DBs like SQL Server or MySQL. •Hands on Experience with Docker or Kubernetes. •Experience in working frontend frameworks like React JS / Angular JS •Experience in RESTful services, Microservice Architecture and Serverless Architecture. •Experience working with cloud environment like AWS / Azure. •Experience working within an Agile/Scrum and CI/CD environment. •Experience working with version control using GitLab / GitHub. •Experience in the design of new systems or redesign of existing systems to meet business requirements, changing needs, or newer technology. •Experience or Knowledge of one or more Front-End frameworks will be a strong plus. •Experience or Knowledge with NoSQL Database like MongoDB will be a plus. •Experience or Knowledge with AI/Machine Learning is a plus. •Master’s degree in computer science, Computer Engineering, or related technical discipline •Ability to handle multiple competing priorities in a fast-paced environment. •Excellence in technical communication with peers and non-technical cohorts •Knowledge of software engineering best practices including coding standards, code reviews, source control management, build processes, testing, and operations. Inclusion

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Connect Direct - MFT . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Overview We’re looking for a sharp, high-speed newsroom leader to head the Breaking News division on Republic Digital. The candidate must thrive under pressure, have strong editorial judgment, and the ability to steer real-time coverage across video, text, and social media. The ideal candidate must bring with them a self-driven passion for current affairs, deep knowledge to contextualise breaking news developments in real time, and a competitive news instinct. They must have the ability to pick a story, visualise it, and deliver it at lightning pace for viewers and users across formats. The ideal candidate must also have the ability to constantly innovate on formats that ensure Breaking News on Republic Digital is not just first, but also the sharpest, most engaging, and most impactful across platforms — whether it’s a breaking news video, a breaking news story, a push notification, a short video alert, a real-time social post, or a live digital stream. The ideal candidate must provide clarity of thought in terms of execution and demonstrate strong leadership skills. Key Responsibilities * Lead the digital breaking news desk (video first approach, website, app, social). * Take end to end responsibility of the BREAKING NEWS domain in a Digital environment *Have the ability to work through breaking news subjects with ease * Train and manage a team of producers, video editors, graphics, work with reporters reporters, copy editors in real time. * Ensure speed, accuracy, and sharpness of editorial delivery — always. * Coordinate with bureau teams, TV desks, and agencies for live and breaking updates. * Take editorial calls on push alerts, flash headlines, and social breaking formats. * Maintain systems that demonstrate readiness for emergencies, crises, and round the clock alertness *Have excellent team building skills and be target focussed as a leader * Own key metrics: time to publish, traffic spikes, views and news impact. Must-Have Skills * 6–10 years of digital/broadcast news experience, with at least 2 in a leadership role. * Be a news hound, across verticals of content * Impeccable academic record and professional delivery based on targets * Strong grip on national, political, global and breaking developments. * Command over real-time publishing tools (CMS, YT, social dashboards). * Excellent news copy skills, headline instincts, and SEO knowledge. * Calm under pressure with the ability to multitask and triage breaking flows.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 0% to 25% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications The Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field. Practical experience in technical support or help desk roles within a Microsoft Office environment. Proficiency in Microsoft Office apps including Word, Excel, and PowerPoint, with the ability to support end-users and resolve productivity issues efficiently. Hands-on experience with M365 Apps for Office Deployment using tools such as the Office Deployment Tool (ODT), Configuration Manager, or Intune, including managing updates and troubleshooting installations. Solid understanding of Microsoft Entra ID (formerly Azure AD), including user authentication, troubleshooting sign-in issues, error codes, and basic integration scenarios. Familiarity with core Windows OS concepts such as Active Directory, operating system security, performance, and user account management. Basic knowledge of networking fundamentals including TCP/IP, network protocols, and devices. Understanding of DNS operations—ability to troubleshoot name resolution issues, configure DNS settings, and grasp how DNS interacts with Active Directory and Office apps. Exposure to mobile device management (MDM) concepts and troubleshooting app hang or sync issues on iOS/macOS/Windows platforms. Experience using diagnostic and monitoring tools like Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, Fiddler, and Charles. Excellent problem-solving skills with the ability to analyze and resolve complex technical issues methodically. Strong communication skills, both written and verbal, to deliver technical guidance and interact effectively with stakeholders, peers, and end-users. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. About The Team The Billing Engineering team is responsible for managing a broad and complex range of functions comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the billing platform have significantly increased. This team will focus on operational enablement for the business and our customers, allowing our existing billing platform engineering teams to concentrate on platform resiliency and building customer-facing features. The Opportunity We are seeking highly motivated and skilled engineers in Hyderabad. You will play a critical role in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth. What You’ll Be Doing Triage and resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the first line of support for incoming bug reports. Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting. DevOps: Collaborate with the Billing Architect to contribute to operational excellence and the stability of the platform. Product Revenue Assurance: Augment revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks. New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery. Develop and maintain automation tooling to improve the efficiency of billing operational tasks. Work closely with engineering, product, finance, sales, and support teams to ensure seamless billing processes and build roadmaps. Contribute to the documentation of billing processes and procedures. What We’ll Expect From You Strong technical aptitude and problem-solving skills. Proficiency in Go, with additional experience in Ruby a plus. Experience with billing systems and processes (e.g., invoicing, payments, subscriptions, pricing). Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis. Experience with scripting and automation tools (e.g., Python, Shell scripting). Excellent communication and collaboration skills. Ability to work independently and manage multiple priorities in a fast-paced environment. A proactive and detail-oriented approach. Optional: Include specific domain knowledge or tool experience if required, e.g., Experience with Zuora, NetSuite, or similar billing platforms. Optional: Bachelor's degree in Computer Science, Engineering, or a related field. Why You’ll Like Working for DigitalOcean We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. This is a hybrid role

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Apache Spark . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

QA - Job Duties: • Good Understanding of Energy Sector and Fundamental Utilities Operations Knowledge is preferred. • Participates in requirements reviews, design reviews and facilitates the testing process. • Perform functional, regression and integration testing to cater the requirements. • Design, document and execute Test Scenarios and Test Cases. • Manually creates and input test data, programs or extracted production data to execute Test Cases. • Maintains documentation of test results to assist in debugging and modification of software. • Execute SQL queries to validate data accuracy and integrity. • Identify and propose Test Scenarios to thoroughly test the Test Scope. • Identify, document, and communicate defects and issues to development teams and coordinate resolutions. • Modifies Test Plans in accordance with changing requirements. • Comprehensive Testing of APIs, encompassing endpoint validation and analysis of request-response behavior. • Ensuring that standards for production applications are followed. • Prepare weekly Test Cycle status reports and manage all Test Cycles scope. Skills/Qualifications: • Must have 5+ years’ experience in hands-on Quality Assurance role. • Expertise in documenting Manual Test Scripts/Scenarios based on process or project documentation. • Experienced in using Test Management tools. (JIRA - Test Management Add-On). • Familiar with Web based Applications testing. (Prior experience with Web application testing is • highly desired). • Hands-on experience in writing and executing SQL queries. Must be a SQL expert. • Review defects and work closely with BA's and Developers. • Conduct daily defect meeting, to triage and ensure defects are being addressed in a timely manner. • Proficiency in API testing using API client tools. • Familiarity with Agile/Scrum development Methodologies. • Hands-on experience in writing Selenium scripts for creating and modifying frameworks is a plus

Job Title: Customer Centre of Excellence (CCoE) Lead Location: Turbhe, Navi Mumbai Reports To: Director, Customer CoE Type: Full-time, Permanent Work Mode: 5 days work from Office About Us Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. OUR VALUES Partnership: we become one team and family with organisations, helping them to navigate change and stay agile. Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens. Innovation: we bring together the right technologies and services to design solutions that work. Passion: we are passionate about - and dedicated to - public services and improving people’s lives. THE ROLE The CCoE Lead plays a pivotal role in delivering high-quality customer outcomes across a blended landscape of product support, platform stability, technology troubleshooting, and customer service. This role is accountable for driving operational and technical excellence, empowering teams to work across service domains — from traditional service desk to modern SaaS/platform support. You will lead a high-agency team capable of supporting complex systems, conducting root cause analysis, maintaining SLAs and knowledgebases, and applying GenAI and automation to improve user experience and operational efficiency. This is a hands-on leadership role combining customer empathy, service performance, and technical depth. Key Responsibilities Technical Oversight: Lead multi-layered support across applications, platforms, and service infrastructure (including SaaS products, enterprise tools, customer platforms). Incident Ownership & Resolution: Ensure accurate triage and root-cause-led resolution of production issues, across both technology and service domains. Platform Support Leadership: Coordinate support across core product features, configurations, performance queries, and user onboarding/training. Customer Advocacy: Represent the user’s voice in triage, retros, and product improvements. Surface common pain points and influence fixes. GenAI & Automation Leadership: Guide the design and adoption of AI-powered workflows, triage bots, and proactive issue resolution. Process & Outcome Delivery: Ensure adherence to SLA/CSAT/FCR metrics with a structured focus on continuous improvement and quality assurance. Team Development: Coach and mentor a cross-functional support team, instilling high-agency behaviours, strong documentation habits, and technical curiosity. Cross-Functional Collaboration: Work closely with Engineering, Product, Service Management, and InfoSec teams to ensure coherent and secure operations. Knowledge Management: Ensure product support knowledge is current, reusable, and integrated into self-service and chatbot workflows. THE IDEAL CANDIDATE 6+ years in customer operations, platform/product support, or technology service roles. Proven ability to lead blended technical-support teams (application support, ITSM, knowledge, customer service). Hands-on technical knowledge in areas such as: Application support, release and incident triage Familiarity with modern enterprise systems (SaaS, APIs, ITSM platforms) ITIL or ISO-aligned operations Workflow, configuration, or rule-based logic (e.g., ServiceNow, Freshservice, Jira SD) Experience in public sector, regulated industries or multi-region support (UK preferred). Comfortable engaging with stakeholders on operational, technical and product matters. Strong communicator with a bias toward clarity, transparency and customer outcomes. Mindset of proactive learning and leadership — especially in the use of AI tools and process automation. What Success Looks Like You own problems end-to-end — across tech, people and process. You communicate with structure and empathy — never vague, never late. You improve what you touch — knowledge, workflows, service experience. You use automation and AI to reduce effort and increase quality. You learn fast, coach others, and care about outcomes. WHAT WE CAN OFFER YOU: This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development. Benefits include: Education Assistance Program Employee Referral Program Medical Insurance including Accidental Cover Medical Reimbursement Life Insurance 24 days annual leave PROCESS We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. Please note we are office-based which requires our colleagues to be together in the office 5 days a week with flexibility around personal commitments, interests, and obligations. This ensures we have the opportunity to continuously collaborate with the whole portfolio to stay connected and grow our community.

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Alteryx is searching for an Senior IT Service Desk Analyst Technician based in our Bengaluru, India office.As an IT Service Desk Analyst your primary responsibilities are providing professional and efficient desktop support and customer care in a medium-large-sized enterprise environment. A strong customer service mindset and demonstrated knowledge of Mac and PC troubleshooting is key to succeeding in this role. We are a fast-growing company and there are many opportunities to contribute to the success of the IT team while growing and maturing your technical and customer service skillsets. Participate in a 24/7 rotational shift to ensure high availability and support of authentication services. Key Responsibilities Zealously promotes our Customer Centric approach: working to be a part of our customer's solutions. Directly involved in the troubleshooting and repair of End User Computing equipment (desktops, laptops, printers, conferencing room hardware) Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives. Participate in a 24/7 rotational shift to ensure high availability and support of authentication services. Support of local and remote desktops and laptops in a mixed Microsoft and Apple environment. Troubleshoot and support wireless and Remote connectivity, VPN (Virtual Private Network) clients, Web conferencing, Printing and scanning and Email. Software installation and troubleshooting. Triage desktop connectivity issues, and work with the appropriate teams to resolve issues. Contribute to KB (Knowledge Base) article creation. Requirements Hands-on experience with Mac OS, Windows OS (Windows 10/11), and Microsoft 365 (including Teams, Outlook, and related applications). At least 6+ years of IT-related support experience. Demonstrated customer service & troubleshooting skill sets. Must be customer service focused, desiring to exceed customer expectations at every opportunity. Must be able to work independently, yet adhere to company standards in areas of documentation, planning, and execution. Proven ability to take ownership of job responsibilities with minimal oversight. Effective communication and team collaboration skills. Comfortable supporting executive team members. Preferred Strong understanding of the Microsoft stack of applications (Microsoft O365, Microsoft Teams), Windows Operating Systems (Windows 10), Active Directory Administration, Group Policies, Microsoft Exchange Online, etc. Full understanding of typical PC and Mac hardware and software installation. Experience supporting smart phones and tablets. Understanding of security practices including physical, internet, and wireless security. Understanding of user authentication (passwords and 2fa). CompTIA, Microsoft or Apple Certified. Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ SENIOR SOFTWARE DEVELOPMENT ENGINEER The Role AMD is looking for a specialized software engineer who is passionate about improving the performance of key applications and benchmarks . You will be a member of a core team of incredibly talented industry specialists and will work with the very latest hardware and software technology. The Person The ideal candidate should be passionate about software engineering and possess leadership skills to drive sophisticated issues to resolution. Able to communicate effectively and work optimally with different teams across AMD. Key Responsibilities Board bring-up activities for Software components like bootloader, (Secure Bootloader components like Crypto Engines etc., platform managers (Power management, Clock management , system restarts/shutdowns etc.) Bring-up activities for Software stack for Linux and baremetal including Applications for ARM based boards and emulation platforms, Proto-typing platforms Develops and execute test plans to evaluate functionality, security, and efficiency of firmware utilizing emulation and evaluation boards for pre-silicon and post silicon verification. Analyzes, tracks, and debugs testing failures to determine corrective measures. Collaborates directly with development team to assess test plan requirements and resolve failures. Automate and the functional and System level tests using Python and integrate the same in Test Automation framework and maintain the Test artifacts for any updates in the Test cases or in Test framework Run the Regression tests, triage issues, create Defects in the system and wok with development team for closure. Drive dynamic code coverage for boot level Firmware using standard tools like LDRA etc. Preferred Experience 5- 12 years of experience in Baremetal or Linux Kernel internals/driver development/application development. Proficient in C/C++ and embedded systems. Working experience in verification and testing of Embedded System software or firmware etc. Good experience in Device Driver Verification and validation on Linux, Bare metal, Real Time Operating Systems. Skills in compiling/building/cross-compiling, debugging, testing, deploying Bootloader, TF-A, Linux Kernel, Device tree, Middleware software, and BareMetal application images for board bring up activities through JTAG debuggers & Emulators using different boot modes Good understanding of any one of SoC/Processing Technologies like ARM/RISC-V/X86, MMU, Interrupt handling, Caches etc. Hands on with one or more peripherals/controllers like UART, I2C, SPI, USB, SD, eMMC, QSPI, PCIe etc. Define, Design and Develop manual/Automation test cases for Embedded system projects Programming skills in C/C++, Makefile, Linker file creation, scripting language Python/Shell/Tcl Experience in GIT environment and Test Automation framework - Pytest, Jenkins etc. Good to have exposure in design tools like VIVADO, VITIS, Configuration management tools like GIT/Perforce, JIRA, Confluence etc Academic Credentials Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ The Role AMD is looking for a specialized software engineer who is passionate about improving the performance of key applications and benchmarks . You will be a member of a core team of incredibly talented industry specialists and will work with the very latest hardware and software technology. The Person The ideal candidate should be passionate about software engineering and possess leadership skills to drive sophisticated issues to resolution. Able to communicate effectively and work optimally with different teams across AMD. Key Responsibilities Board bring-up activities for Software components like bootloader, (Secure Bootloader components like Crypto Engines etc., platform managers (Power management, Clock management , system restarts/shutdowns etc.) Bring-up activities for Software stack for Linux and baremetal including Applications for ARM based boards and emulation platforms, Proto-typing platforms Develops and execute test plans to evaluate functionality, security, and efficiency of firmware utilizing emulation and evaluation boards for pre-silicon and post silicon verification. Analyzes, tracks, and debugs testing failures to determine corrective measures. Collaborates directly with development team to assess test plan requirements and resolve failures. Automate and the functional and System level tests using Python and integrate the same in Test Automation framework and maintain the Test artifacts for any updates in the Test cases or in Test framework Run the Regression tests, triage issues, create Defects in the system and wok with development team for closure. Drive dynamic code coverage for boot level Firmware using standard tools like LDRA etc. Preferred Experience 5- 12 years of experience in Baremetal or Linux Kernel internals/driver development/application development. Proficient in C/C++ and embedded systems. Working experience in verification and testing of Embedded System software or firmware etc. Good experience in Device Driver Verification and validation on Linux, Bare metal, Real Time Operating Systems. Skills in compiling/building/cross-compiling, debugging, testing, deploying Bootloader, TF-A, Linux Kernel, Device tree, Middleware software, and BareMetal application images for board bring up activities through JTAG debuggers & Emulators using different boot modes Good understanding of any one of SoC/Processing Technologies like ARM/RISC-V/X86, MMU, Interrupt handling, Caches etc. Hands on with one or more peripherals/controllers like UART, I2C, SPI, USB, SD, eMMC, QSPI, PCIe etc. Define, Design and Develop manual/Automation test cases for Embedded system projects Programming skills in C/C++, Makefile, Linker file creation, scripting language Python/Shell/Tcl Experience in GIT environment and Test Automation framework - Pytest, Jenkins etc. Good to have exposure in design tools like VIVADO, VITIS, Configuration management tools like GIT/Perforce, JIRA, Confluence etc Academic Credentials Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

Role -Incident Manager Shift - PST Shift ( Night Shift ) Experience - 8+ yrs of experince We are looking for a passionate incident manager to join our Infrastructure Operations (IOPS) department. In this role, you'll be part of the Service Management team that will be in charge of leading the incident management, problem management and change management process. During critical major incidents, you will perform the role of an incident commander and hold the overarching responsibility of managing the organization's incident response, from driving the investigation in a war room, to delegating various incident response tasks, to communicating and coordinating with every stakeholder, to driving the incident investigation to resolution and restoring services timely and swiftly. To be a successful incident manager, you should have an understanding of basic internet technology and an aptitude for learning new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain focus and calm during major incidents. Incident Manager Responsibilities: Assign, manage, communicate, and escalate the incident response during a major incident Oversee the incident management process and help drive the investigation in resolving the incident by performing the role of an incident commander Respond swiftly and timely to a reported service incident, triage, and initiate the incident management process Prioritize incidents according to their urgency and impact on the business Create and update Service Management documents to ensure information is current and standardize definitions and SLA for the team to adhere and reference Collaborate with the service management team to ensure that all protocols are diligently followed Log and record all incidents and their resolution and work with the Service Management team to drive RCA discussions and Post-Mortem meetings to ensure we prevent issues from recurring Review and improve the incident management process to ensure its effectiveness Communicate with upper management during major production incidents Lead weekly production health meetings to ensure all workload or infrastructure teams are aware of all issues, changes and releases that may impact the health of production services Assist and collaborate with the service management team members by prioritizing workloads and re-scheduling non-urgent tasks Incident Manager Requirements: Bachelor's degree in information technology, engineering, or a related field At least two years’ experience working in IT service management, ITIL or a similar role. One or two years of experience in a lead role, managing or leading a small team is a plus Understanding or experience in Critical Incident or Emergency response or Risk mitigation Knowledge of IT service management software including ServiceNow and JIRA Experience working with IT systems and software such as PagerDuty, SignalFX, Splunk and Zabbix Excellent communication skills and ability to collaborate with team members Effective communicator with excellent verbal and writing skills that can provide accurate and concise information during and after major incidents as well as in meetings Ability to logically think through and respond to various situations and work in a fast-paced environment Strong problem solving, analytical, organizational and time management skills About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Role -Incident Manager Shift - PST Shift ( Night Shift ) Experience - 8+ yrs of experince We are looking for a passionate incident manager to join our Infrastructure Operations (IOPS) department. In this role, you'll be part of the Service Management team that will be in charge of leading the incident management, problem management and change management process. During critical major incidents, you will perform the role of an incident commander and hold the overarching responsibility of managing the organization's incident response, from driving the investigation in a war room, to delegating various incident response tasks, to communicating and coordinating with every stakeholder, to driving the incident investigation to resolution and restoring services timely and swiftly. To be a successful incident manager, you should have an understanding of basic internet technology and an aptitude for learning new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain focus and calm during major incidents. Incident Manager Responsibilities: Assign, manage, communicate, and escalate the incident response during a major incident Oversee the incident management process and help drive the investigation in resolving the incident by performing the role of an incident commander Respond swiftly and timely to a reported service incident, triage, and initiate the incident management process Prioritize incidents according to their urgency and impact on the business Create and update Service Management documents to ensure information is current and standardize definitions and SLA for the team to adhere and reference Collaborate with the service management team to ensure that all protocols are diligently followed Log and record all incidents and their resolution and work with the Service Management team to drive RCA discussions and Post-Mortem meetings to ensure we prevent issues from recurring Review and improve the incident management process to ensure its effectiveness Communicate with upper management during major production incidents Lead weekly production health meetings to ensure all workload or infrastructure teams are aware of all issues, changes and releases that may impact the health of production services Assist and collaborate with the service management team members by prioritizing workloads and re-scheduling non-urgent tasks Incident Manager Requirements: Bachelor's degree in information technology, engineering, or a related field At least two years’ experience working in IT service management, ITIL or a similar role. One or two years of experience in a lead role, managing or leading a small team is a plus Understanding or experience in Critical Incident or Emergency response or Risk mitigation Knowledge of IT service management software including ServiceNow and JIRA Experience working with IT systems and software such as PagerDuty, SignalFX, Splunk and Zabbix Excellent communication skills and ability to collaborate with team members Effective communicator with excellent verbal and writing skills that can provide accurate and concise information during and after major incidents as well as in meetings Ability to logically think through and respond to various situations and work in a fast-paced environment Strong problem solving, analytical, organizational and time management skills About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Job Title: TSE – Cloud Applications (Platform) Location: Hyderabad Exp Range: 2- 6 Years (Technical Support or Software Development Environment) Compensation: 15 - 16 LPA Why You Should Apply Join a dynamic team supporting a world-class cloud-based enterprise platform used by global businesses. Here, you won’t just solve technical problems — you’ll shape user experiences, drive operational excellence, and grow your own technical expertise in cloud and enterprise SaaS technologies. What You’ll Be Doing Be the Voice of the Customer: Support and guide users and administrators, ensuring a smooth experience with our platform. Solve Complex Issues: Dive deep into troubleshooting cloud technologies, working on platform issues that require attention to detail and strong analytical skills. Own Every Interaction: From triage to resolution, take complete ownership of technical issues, ensuring high standards of professionalism. Collaborate Across Functions: Partner with internal teams and customers using cases, phone, and electronic channels to communicate effectively. Drive Improvements: Contribute to internal processes, tools, and knowledge base content that drive operational efficiency and enable customer self-service. Document Everything: Maintain accurate case documentation and ensure excellent case hygiene. Grow With Us: Take part in technical and cross-functional projects while sharpening your expertise in enterprise SaaS. Must-Have Skills Strong experience with relational databases (e.g., MySQL, Oracle) Familiarity with Linux/Unix or Microsoft Server environments Basic understanding of web application architecture Hands-on knowledge in scripting languages (e.g., JavaScript, Python, Unix Shell, Windows Shell) Ability to analyze and troubleshoot complex technical issues Excellent communication skills, both verbal and written A genuine passion for customer success and problem-solving Nice-to-Have Skills Prior experience supporting SaaS / PaaS platforms Exposure to enterprise platforms (e.g., IT service management tools) Understanding of the ITIL framework Familiarity with log monitoring tools like Splunk Ability to interpret and analyze database logs Qualifications Bachelor’s Degree in Computer Science, Information Technology, or a related technical field OR Minimum of 2 years experience in a technical support or software development environment Perks of the Role Be part of a globally recognized platform Gain exposure to cutting-edge cloud technologies Opportunity to drive impact through support excellence Continuous learning and development

Perform continuous monitoring of security events and alerts from EDR, SIEM, SOAR, DLP, NDR, and other security solutions Conduct initial triage and categorization of incidents as per defined playbooks Escalate confirmed incidents to L2 SOC Analysts with proper documentation Generate daily incident and alert reports for review Ensure timely closure of false positives and routine alerts Follow standard operating procedures (SOPs) for all security monitoring tasks Qualification & Skills: Graduate in IT, Computer Science, or related field Basic understanding of security concepts, log analysis, and network fundamentals Familiarity with EDR, SIEM, or SOC workflows is preferred

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Appium . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Title: Senior Quality Analyst Experience: 4+ years Location: Kolkata (Work From Office) Employment Type: Full-Time Salary Bracket: Up to INR 7 LPA Notice Period: Immediate Joiners Only Role Overview: As a Senior Quality Analyst, you will lead the design and execution of end-to-end test strategies to ensure flawless software delivery. You will drive innovation in automation, optimize testing frameworks, and mentor junior team members while collaborating with cross-functional teams to deliver exceptional user experiences. Kindly DM or Post your resume at atul@mpowerment.in & mention in Subject line: "Application for Senior Quality Analyst" Required: Essential Skills: Programming: Java, JavaScript Automation: Selenium, Cucumber, Gherkin, TestNG Tools: REST Assured, Postman, JMeter, k6, Docker, Selenium Grid, Cypress, Playwright, Robot Framework, Protractor Cloud: Hands-on with AWS/Azure/GCP (testing SaaS apps or cloud infrastructure). Reporting: Extent, Allure, advanced logging strategies Methodologies: Agile, DevOps, TDD/BDD Desirable Skills: Security Testing: SAST/DAST tools (OWASP ZAP, Burp Suite), VAPT Mobile Testing: Appium, Espresso (if applicable) Database Testing: SQL, NoSQL (MongoDB, Cassandra) AI/ML in Testing: Familiarity with AI-driven test generation tools Domain Knowledge: Risk Management Soft Skills: Strong communication to translate technical issues for non-technical stakeholders. Problem-solving mindset with a focus on continuous improvement. Leadership in driving QA initiatives and process innovation. Key Responsibilities: Technical Leadership: Architect, develop, and maintain automation frameworks from scratch (Selenium, Playwright, TestNG, BDD Cucumber). Implement parallel execution, retry mechanisms, and Selenium Grid for scalable testing. Design data-driven tests (Excel, CSV, JSON) and integrate DataFaker/JavaFaker for realistic test data. Process & Collaboration: Partner with DevOps to integrate testing into CI/CD pipelines (Jenkins, GitHub Actions). Lead Agile practices (daily stand-ups, sprint planning, retrospectives) and ensure QA alignment with sprint goals. Mentor junior analysts and promote TDD/BDD adoption across teams. Advanced Testing: Conduct API testing (REST Assured, Postman) and performance/load testing (k6, JMeter). Perform security testing (OWASP Top 10, Burp Suite) and VAPT to identify vulnerabilities. Validate cloud-native applications (AWS/Azure/GCP) and containerized environments (Docker). Quality Governance: Define KPIs (test coverage, defect leakage rate, CI/CD pipeline efficiency) and track improvements. Generate actionable insights using Extent/Allure reports, logs, and video recordings. Perform root cause analysis and lead defect triage with developers. Innovation: Explore AI/ML-driven testing tools for predictive analytics and test optimization. Stay updated with industry trends (e.g., shift-left testing, chaos engineering).

Join DAZN's Security Operations team as a Security Operations Analyst and help protect the world's leading global sports streaming platform. You'll be part of a dynamic team responsible for detecting, investigating, and responding to security threats across our diverse technology stack, from cloud infrastructure to broadcasting systems that deliver live sports to millions of fans worldwide. ## What You'll Do Threat Detection & Response Configure, maintain, and monitor security alerts and escalations from various tools including Microsoft Sentinel SIEM, Defender for Endpoint, WIZ, AWS WAFv2, Tenable, and other security platforms Lead and drive incident response activities from initial detection through remediation to prevention Conduct thorough incident root cause analysis and recommend actionable steps to prevent future occurrences Triage and investigate security alerts, determining true positives from false positives Threat Intelligence & Analysis Monitor and analyze global threat intelligence trends with potential impact on DAZN's business operations Get hands-on with threat feeds and real-time attack data, with particular focus on threats targeting broadcasting and streaming environments Configure new detection rules and alerts based on emerging threats, hunt results, or lessons learned from incident analysis Security Operations Enhancement Identify, develop, and implement new processes and procedures to strengthen our security operations program Contribute to the development of custom automation tools to enhance monitoring and response capabilities Collaborate with the team to continuously improve security monitoring across our cloud and on-prem environments Stakeholder Support Respond to internal security-related questions and requests from teams across DAZN Provide security and privacy expertise to support multiple business units and technical teams Participate in security awareness initiatives and help educate colleagues on security best practices What We're Looking For Essential Requirements Strong passion for cybersecurity, particularly threat detection and response Experience handling complex security incidents and conducting investigations Knowledge across multiple cybersecurity domains (network security, identity security, endpoint protection, cloud security, etc.) Familiarity with SIEM platforms (Microsoft Sentinel experience preferred) Understanding of security tools such as EDR, CASB, CSPM solutions Ability to work independently with minimal guidance while managing multiple tasks within set timeframes Strong analytical and problem-solving skills with attention to detail

Location: Noida, India www.SEW.ai Who We Are: SEW, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future- ready. A Couple of Pointers: • We are the fastest growing company with over 420+ clients and 1550+ employees. • Our clientele is based out in the USA, Europe, Canada, Australia, Asia Pacific, Middle East • Our platforms engage millions of global users, and we keep adding millions every month. • We have been awarded 150+ accolades to date. Our clients are continually awarded by industry analysts for implementing our award-winning product. • We have been featured by Forbes, Wall Street Journal, LA Times for our continuous innovation and excellence in the industry. Who we are looking: We are looking for a talented and self-driven individual to accelerate our efforts and be a major part of our high-quality culture. A successful professional can help create a high employee engagement and commitment within the organization. Job Responsibilities: Product Delivery & Techno-Functional Mindset: • A track record of shipping high quality Enterprise or SaaS products • Understanding of industry trends, market proposition, and competitive benchmark • Experience in web/mobile applications and interfaces with modern UX/UI patterns • A techno functional mindset that allows you to solution the problem technically and functionally • Experience in 3rd party integrations with understanding of technical concepts and architecture • Get involved in the planning and analysis phase of the product lifecycle • Advanced analytical, problem solving, research, and time management skills Requirement Gathering & Documentation Skills: • Evaluates requirements against existing business and system processes • Creates models to identify, validate, document, and communicate business requirements and organize them into a comprehensive and understandable "to-be" state to ensure that the client understands both the requirements and the results of changes to the system(s) • Create business requirement document (BRD)/ system specification documents (SSD), prototypes, workflow diagrams, use case diagrams, stories etc. • Identify opportunities to improve existing business and system processes Ability to understand and articulate end-to-end scenarios technically and functionally Stakeholder Management & Delivery Coordination: • Partnering with stakeholders and subject matter experts to fully understand business needs to effectively gather and document business requirements • Provides detailed walkthrough sessions to all Stakeholders (internal & external) for gathered requirements • Assist Quality Management team to make sure deliverables are always at par with defined standards of the product. • Assist all Stakeholders (internal & external) for seamless execution of User Acceptance testing phase and drive triage meetings for all logged issues • Communicates technical issues to non-technical users/clients or controls all changes through a formalized change request process, assessing the impact of requirement changes, and updating requirements appropriately • Works with Customer Support, Training and Documentation teams to confirm that documentation reflects how the software functions Education & Experience: • MBA with 5 years of industry experience from A School • Bachelor’s degree in B.TECH computer science or MCA or MBA in Finance. • Prior experience in product company Required Skills: • Problem Solving and strong Decision Making • Must have knowledge of Microsoft Excel. • Outstanding communication and presentation skills • Ability to architect and drive change • Ability to lead in a global, matrix environment • Degree in computer science or a similar field. • Client management skills. Searching for your dream job? We are a true global company that values building meaningful relationships and maintaining a passionate work environment while fostering innovation and creativity. At SEW, we firmly believe that each individual contributes to our success and in return, we provide opportunities from them to learn new skills and build a rewarding professional career

Please find the Job Description for EDR: Experience - 3 to 8 years 1. -Good working knowledge of EDR solutions such as MDATP, FireEye, CrowdStrike Falcon, Carbon Black. 2. -Must be well-versed with Operating System concepts i.e. Windows/Linux/MacOS 3. -Ability to distinguish between False Positives and False Negatives detections with respect to logs available. 4. -Good Exposure to OSINT tools, sandboxing, encoding-decoding techniques for independent investigation. 5. -Must be able to Investigate and Triage EDR related alerts with an ability to share detailed investigation reports to clients within SLA. 6. -Knowledge of Cyber kill chain and MITRE ATT&CK techniques and tactics used by adversary to evade detection. 7. -Awareness of various stages of Incident Response which involves in-depth analysis and RCA submission on security incidents. 8. -Good understanding of Malware Analysis i.e. static and dynamic and its variants. 9. -Exposure to adversary simulation and red teaming tools such as Caldera, PowerShell Empire, Cactus Torch 10. -Understanding of Database language i.e. KQL is a Plus. 11. -Understanding of Network Security concepts and popular encryption standards. 12. -Excellent communication skills for cross-group and interpersonal skills with ability to articulate business need for detection improvements. 13. -Exposure to reverse engineering of malware samples is a plus. 14. -Certification in OSCP, OSCE, GREM, GCIH, GCFA will be highly preferred. ***Willing to work in rotational shift timings.// To be added if required.

Location: Bengaluru, Karnataka, India Job ID: R0101328 Date Posted: 2025-07-23 Company Name: HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description: The opportunity: We are looking for an experienced Service Operations Incident Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you’ll make an impact: Monitor incident queues, escalate issues as necessary, and coordinate efforts across support team to ensure swift resolution. Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA. Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders. Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences. Continuously evaluate and improve incident management processes, tools and workflows. Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible. Ensure adherence to organizational policies, SLA’s and compliance standards. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelor's or Master’s degree preferred. Minimum 12 years of experience managing ERP AMS portfolio. Proven experience in Incident Management, IT service management (ITSM) or a related role. Strong understanding of ITIL principles and best practices. Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities. Analytical mindset with problem solving skills. Experience with incident management tools (e.g., Service Now, Power BI). Good experience of SAP/ERP processes. Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Location: Bengaluru, Karnataka, India Job ID: R0101330 Date Posted: 2025-07-23 Company Name: HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description: The opportunity: We are looking for an experienced Service Operations Incident Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you’ll make an impact: Monitor incident queues, escalate issues as necessary, and coordinate efforts across support team to ensure swift resolution. Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA. Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders. Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences. Continuously evaluate and improve incident management processes, tools and workflows. Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible. Ensure adherence to organizational policies, SLA’s and compliance standards. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelor's or Master’s degree preferred. Minimum 12 years of experience managing ERP AMS portfolio. Proven experience in Incident Management, IT service management (ITSM) or a related role. Strong understanding of ITIL principles and best practices. Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities. Analytical mindset with problem solving skills. Experience with incident management tools (e.g., Service Now, Power BI). Good experience of SAP/ERP processes. Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

GE Healthcare Healthcare Imaging Category Digital Technology / IT Mid-Career Job Id R4027147 Relocation Assistance Yes Location Bengaluru, Karnataka, India, 560066 Job Description Summary As Senior Software Engineer for Media Manager, you will be responsible for contributing to end-to-end software development and testing for the Enterprise Imaging product. Responsible for programming a component, feature, and testing. Works independently and contributes to the immediate team and other teams across the business. You will also contribute to design discussions. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Roles and Responsibilities In this role, you will: Represent Media Manager Software Design team, Lead the development and flow-down of system requirements, architecture, and system-level design, risk assessments, cybersecurity evaluations, integration and testing strategies, and support for manufacturing, field operations, and customer service—including corrective and preventive actions to ensure high customer satisfaction. Contribute to product strategy by influencing architectural decisions and designing robust solutions to address complex customer challenges. Write code that meets standards and delivers the desired functionality using the technology selected for the project. Build features for the Windows Platform and enable integration with other GE HealthCare Systems. Manage high-priority customer escalations, acting as the primary technical point of contact. Analyze and resolve critical software issues, delivering timely and effective workarounds to minimize customer impact. Independently debug and troubleshoot complex software problems using advanced tools such as WinDbg, Visual Studio crash dump, Event Viewer, and performance profilers. Collaborate closely with cross-functional engineering teams to identify root causes and drive long-term, sustainable fixes. Provide hands-on support to early adopter customers, ensuring smooth onboarding, rapid issue resolution, and a positive user experience. Basic Qualifications: Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Maths) A minimum of 8 years of professional experience in Software Development OR Master’s degree with 6 years of experience in Software Development Technical expertise in System Software Design and Test, Data Structures and Software Reliability and Distributed System Architecture Experience developing and Testing Enterprise applications using (.NET, C#, Angular, HTML, JavaScript) Experience with Databases such as SQL Server. Experience with public cloud infrastructures such as AWS or Azure Expert understanding of functional and nonfunctional requirements Excellent analytical, interpersonal, and communication skills. Ability to handle multiple competing priorities in a fast-paced environment Desired Characteristics: Expertise in the design and development of cloud solutions. Strong Programming Skills in .NET & Web technologies like C#, Angular, HTML In-depth knowledge and hands-on experience with popular test automation frameworks and tools (e.g., Selenium WebDriver, Playwright, Cypress, Appium, RoboFramework). Strong debugging and unit testing skills using a well-known and accepted unit testing framework Proficient understanding of code versioning tools and CI/CT/CD processes Strong analytical and problem-solving skills, communicates clearly and succinctly, and effectively evaluates information/data to make decisions Experience with UAT and Production implementation & support. Test Design (Create/Review Test Procedures, Create/Review Test Conditions, Identify/Create Test Data) Test Execution (Execute Test Procedures, Create/Triage Bugs, Status Reporting, Provide Requirements Traceability) Experience with Healthcare or Medical Imaging is a PLUS. Business Acumen: Demonstrates the initiative to explore alternate technology and approaches to solving problems Skilled in breaking down problems, documenting problem statements and estimating efforts Demonstrates awareness about competitors and industry trends Has the ability to analyze impact of technology choices Leadership: Ability to takes ownership of small and medium sized tasks and deliver while mentoring and helping team members Ensures understanding of issues and presents clear rationale. Able to speak to mutual needs and win-win solutions. Uses two-way communication to influence outcomes and ongoing results Identifies misalignments with goals, objectives, and work direction against the organizational strategy. Makes suggestions to course correct Continuously measures deliverables of self and team against scheduled commitments. Effectively balances different, competing objectives Personal Attributes: Strong oral and written communication skills Strong interpersonal skills Effective team building and problem solving abilities Persists to completion, especially in the face of overwhelming odds and setbacks. Pushes self for results; pushes others for results through team spirit Inclusion and Diversity GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you would expect from an organization with global strength and scale, and you will be surrounded by career opportunities in a culture that fosters care, collaboration, and support. #LI-Hybrid #LI-MP2 Additional Information Relocation Assistance Provided: Yes