5821 Triage Jobs - Page 31

Seismic is a rapidly growing Enterprise software company with offices in the US, Canada, Europe, China, India employ 800 across the globe. Here at Seismic we are transforming the way sales and marketing teams work together by building sales enablement solutions used by some of the largest financial and tech companies in the world. We’re looking for a talented technology leader to join our passionate engineering team as a Manager and help us scale and grow our cloud-based systems and technologies with a keen eye towards software quality and operational excellence. As a tech “unicorn” with the headquarters in San Diego, this is a amazing opportunity for the right person to join and guide the technical vision as we make history in the sales enablement space! As the Manager, you will play a vital part in driving solid cloud architecture and ensure best engineering practices across multiple engineering teams. You, along with your globally dispersed teammates, will collaborate to build micro-service based systems responsible for helping our customers share content and information. You will work closely with our product leads, engineering leads, team to build microservices with design and data model that sets Seismic up for the next ten years. This is an opportunity to work as a technical thought-leader and make a difference at a growing company. At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page. Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here. Help lead a global engineering team while collaborating and driving technical and architectural decisions Collaborate with globally-dispersed product managers, designers, and software engineers to rapidly build, test, and deploy code to create innovative solutions and add values to our customers' experience with Seismic. Explore new technologies and industry trends and bring your findings to life in our products. Participate in and contribute towards code reviews, bug/issue triage, and documentation. Contribute to troubleshooting and continuous quality improvements. Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience. Minimum of 7 years of Software Development experience within a SaaS business. Experience with system designing for security, scalability and performance. Experience with the SCRUM and the AGILE development process. Familiarity and comfortability developing in cloud-based environments (Azure, AWS, Google Cloud, etc.) Experience managing high performance teams providing leadership, mentorship and career development for team members, and overall technical ownership and leadership for Front End design system. Optional: Experience with 3rd party integrations Optional: familiarity with Meeting systems like Zoom, WebEx, MS Teams Optional: familiarity with CRM systems like Salesforce, Microsoft Dynamics 365, Hubspot. An experienced software engineer with a passion for building and innovating. Seen as an active contributor in the team problem-solving-process – you aren't afraid to share your opinions in a low-ego manner or roll up your sleeves and write critical path code or refactor a significant piece of code. Deep experience across multiple software projects, driving end-to-end software development lifecycle of an architecturally complex system or product. Ability to think tactically as well as strategically, respecting what came before you and always thinking longer-term. Highly focused on operational excellence and software quality, with experience in CI/CD and best operational practices. Your technical skills are sought after as you develop in a pragmatic and efficient manner. You enjoy solving challenging problems, all while having a blast with equally passionate and talented team members. Conversant in AI engineering. You’ve been experimenting with building ai solutions/integrations using LLMs, prompts, Copilots, Agentic ReAct workflows, etc. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here. Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement , backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft. Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Category: Infrastructure/Cloud Main location: India, Tamil Nadu, Chennai Position ID: J0725-1216 Employment Type: Full Time Position Description: Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Performance Tester Position: Systems Engineer Experience: 3-5 Years Category: Software Development/ Engineering Shift: 24/7 Main location: Chennai Position ID: J0725-1216 Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Position Description: We are looking for an Performance Tester experienced to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our front-end developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients. Work with Product team on performance test strategy and test plan, interfacing with all level of the application protocol stack Ability to recommend scope for performance tests and to interpret results Create automated and manual test script based on uses cases and test scenarios Build and executes test to provide high value, high accuracy results Monitor and analyze performance metrics and application logs Triage defects with development partners and project management teams Work with application architects to identify performance bottlenecks and make tuning recommendations System Administration in Linux and AWS environments. Develop monitoring and management tools and processes. Communicate effectively in team environment. Participate in an on-call rotation and provide 24x7 support. The Skills that are Key to this role Performance Testing: LoadRunner, JMeter, Selenium, Grafana, Datadog, AWS Experience/Knowledge of cloud computing environments and applications (AWS/Azure) is highly desired. Application performance testing experience required. Languages: Java, SQL, scripting (bash/ksh), python preferred. Linux systems administration experience required. (Linux commands) Application server: Tomcat, Apache, IBM WebSphere. Experience in Continuous Integration tools is highly desired Solid experience in Agile methodologies. Excellent communication skills required. Strong problem resolution skills required. Ability to work in a team-oriented environment required. Any workflow tool experience is a big plus. Owns the outcome by taking personal accountability for delivering strong results Self-directed, willing to take initiative, pragmatic and results-oriented Able to work with remote and international team members The Expertise looking for 4-5 years of Performance engineering experience against large-scale end-to-end systems Experience in Systems engineering on Unix, web and application servers Experience in Performance testing of Cloud/AWS hosted applications A Bachelor’s or Master’s degree in Computer Science, Software engineering or related field. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Skills: Python Performance/Stress Testing Selenium Test Analysis What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Department: Tech - IT Location: Gurugram, India Description We have an excellent opportunity to join our newly established IT Service Desk Team, supporting internal colleagues at Aurora, a highly successful energy analytics consultancy. This is an office-based position located in our Gurugram office, working shifts as part of the Service Desk Team to provide 24x5 rotational global support. To succeed in this role, you’ll need up to 5 years of global technical support hands on experience, delivering solutions across diverse IT environments and ensuring high customer satisfaction. Key technologies include Windows 11, Microsoft 365, MS Teams, account administration tools (e.g., Entra, SharePoint), and general hardware/software troubleshooting. We’re looking for someone who is resourceful, adaptable, and a strong communicator — someone who can quickly diagnose and resolve technical issues while working effectively with colleagues across multiple teams and global locations. Key Responsibilities Triage and categorise IT Support tickets (Incidents, Service Request, etc.) responding to and resolving tickets within SLA Manage and escalate major incidents, ensuring timely communication and resolution Perform IT administrative tasks in line with standard operating procedures (SOPs), including access and account management Provide remote support for end users, including troubleshooting applications and hardware issues Support Microsoft Teams calls and video conferencing, including investigation of call quality issues Carry out onboarding and offboarding tasks for employees Deploy and manage software, systems, and licensing (Office 365, OneDrive/SharePoint, antivirus tools) Contribute to the development and maintenance of IT knowledge base content for both users and IT staff Monitor and support site-based video conferencing equipment Skills, Knowledge and Expertise Soft Skills: Willingness to work rotational (monthly/quarterly) shifts as part of a 24x5 team. Strong customer service ethos; proactive and team-oriented mindset Excellent written and verbal communication skills in English Ability to build strong working relationships at all levels Flexible, positive attitude with a willingness to take on new challenges Self-starter with strong problem-solving and time-management abilities Ability to prioritise and handle multiple tickets effectively Technical skills (Required): Microsoft Office 365 administration and application support Windows 11 setup, configuration and troubleshooting Hardware provisioning and installation Hands-on experience resolving hardware-related issues Familiarity with cloud VPNs and basic networking concepts Experience with Azure Entra ID, Intune, Defender, and Microsoft Endpoint Manager Microsoft Teams support and administration Audio/Visual (AV) hardware experience (e.g., Logitech systems) Working knowledge of ITSM tools (e.g., Jira Service Desk) Desirable attributes: ITIL certification or familiarity with the ITIL framework Awareness of GDPR and ISO 27001 compliance Microsoft or other IT support certifications What we offer A fun, informal, collaborative and international work culture Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects Some of the other benefits are: Medical, Accidental & Term life insurance Gratuity Hybrid work culture Provident Fund Scheme Fun Friday’s The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity. The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.

Job Title : Senior Software Engineer II (DevSecOps) Department : Technology Reports to : Software Engineering Manager / Infrastructure Manager Experience : 3+ years Location : Ahmedabad, India-Remote Overview As a DevSecOps Engineer at Genea, you will be a key player in shaping the secure delivery and operation of our SaaS products. You will ensure that security is embedded across our CI/CD pipelines, infrastructure, and software lifecycle while enabling developer productivity. You will champion secure-by-default practices and work closely with engineering teams to automate and monitor security controls, ensuring compliance and reliability at scale. Genea is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some technologys greatest challenges and make an impact on Geneas end users. A DevSecOps Engineers approach should be customer-centric, security-focused, and results-driven. Transparency, teamwork, and dedication are essential qualities for this role. Duties And Responsibilities Embed security best practices into CI/CD pipelines and infrastructure as code. Design, implement, and maintain security scanning and monitoring tools for vulnerabilities across containers, applications, and cloud environments. Work with developers to integrate security tools and policies without impacting delivery velocity. Develop and enforce policies for secrets management, IAM least privilege, and secure artifact storage. Support audits (e.g., SOC 2) by maintaining evidence of security controls. Monitor, triage, and respond to security events, coordinating with engineering and management. Drive incident response and post-mortem processes for security-related issues. Perform code and infrastructure reviews from a security perspective. Automate compliance checks and security benchmarks (CIS, OWASP, etc.) Contribute to documentation, runbooks, and internal knowledge sharing. Participate in or lead infrastructure and architecture reviews, advising on secure designs. Be available to support urgent production or security events outside of business hours. Qualifications Bachelors degree in computer science, Information Security, or a related field. 3+ years of experience in DevOps, Cloud Infrastructure, or Security Engineering. Hands-on experience with AWS/Azure/GCP cloud security services and policies. Experience implementing vulnerability management (SCA, SAST, DAST) and container security tools (like Trivy, AWS Inspector, Aqua). Working knowledge of Infrastructure as Code (Terraform, CloudFormation, or similar). Experience managing CI/CD pipelines (GitHub Actions, Jenkins, or equivalent). Understanding of networking security, encryption, certificate management, and IAM. Familiarity with regulatory and compliance standards (SOC2, GDPR, etc.) is a plus. Strong scripting skills in Python, Bash, or similar. Experience with incident management and security monitoring tools (like GuardDuty, CloudTrail, ELK, etc.) Knowledge of Agile/Scrum development processes. Competencies Security-First Mindset Champions secure design and is vigilant about risk. Problem Solving Identifies and resolves infrastructure or security issues quickly. Teamwork Balances team and individual priorities; collaborates across teams to embed security. Adaptability Handles shifting priorities, compliance changes, and evolving threat landscapes. Professionalism & Ethics Upholds trust, integrity, and transparent communication. Technical Mastery Continuously develops technical skills and shares knowledge. Oral & Written Communication Clearly documents and explains security concepts to non-security teams. Perks And Benefits We Offer Work Your Way : Enjoy a flexible working environment that suits your lifestyle. Time Off : 24 days of PTO and 10 holidays to unwind and pursue your passions. Comprehensive Leave Options : Including maternity, paternity, adoption, wedding, and bereavement leaves to support you during important life events. Health & Safety First : Benefit from family health insurance and personal accident coverage beyond your CTC. Top Workplace Honors : Celebrated as a Top Workplace from 2021 to 2024. Balanced Workweek : Embrace a balanced life with our 5-day work schedule. (ref:hirist.tech)

Position AI ML Engineer Job Description 2 to 5+ years of experience in understanding the problem statement, data handling/triage, selecting and improving neural network models using deep learning frameworks to solve business problems. Excellent hands-on Coding in Python (mandatory), C/C++ or Java. Experience in developing AI/ML/DL models by using transfer learning or from scratch. Reasonably good knowledge on leading deep learning frameworks like Tensorflow, PyTorch, ONNX, Keras and others. Working experience in computer vision models like Yolo, Mobilenet, Resnet etc. Good understanding and working knowledge of AI/ML/DL on Edge (for e.g. Nvidia Jetson family, Qualcomm, Intel, Rpi). Thorough understanding and experience of DL/AI/ML lifecycle - full neural network pipeline, starting from data collection to model building to experimental framework to data analytics. Developed/optimized various models in computing domain (Video, Statistics , Audio and others). Demonstrated experience in completing data science projects with or without minimal supervision. Must possess conceptual understanding of various modelling techniques, pros and cons of each technique. Added Advantage Proven record of migrating Al/ML/DL models/algorithms to low level platforms. Familiar with optimizing code for minimal usage of CPU and memory. Location: IN-GJ-Ahmedabad, India-Ognaj (eInfochips) Time Type Full time Job Category Engineering Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Working on new code delivery and triaging tickets, working with consuming applications and data provider for software defects that scrum team is not able to resolve Be flexible and work in a dynamic environment with daily code deployments and changes in priorities from Product Team Working as part of scrum team to understand, analyze, and implement requirements into functional artifacts Provide production and non-production support for incident tickets Support application availability, reliability, and stability Conduct performance testing, deploy code to test and production environments, and support and triage of testing for releases Act as the liaison between Business, Developers and Scrum teams on requirements/scope/Change discussions to determine IT scope Identify corresponding scope for all Technical Teams for the change considering opportunities for consolidation, enhancement, and retirement of related software/features Create a Solution Document, Conduct Review Meetings with all stake holders for the Solution developed and for Hands off to Development Teams or vendor Work closely with all SCRUM Teams ensure solution/Scope is understood completely and implemented successfully following UHG process/policies Analyze and work to resolve the Defects reported by business by engaging appropriate teams Adherence to Agile/Rally methodology, ServiceNow Process and Maintenance of related technical team documents Be able to work with infrastructure, network, database, and other IT support teams to triage issues impacting the application Provide weekend production support for high impact issues on a rotation basis with other team members Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications BS / BA in Engineering, Computer Science or equivalent experience 2+ years of experience with CI/CD Pipeline using Jenkins 1+ years of experience with Java and/Python Experience with PowerShell Experience in using modern software engineering and product development tools including Agile / SAFE, Continuous Integration, Continuous Delivery, DevOps etc. Solid experience of operating in a quickly changing environment and driving technological innovation to meet business requirement Proven track record of acting as an advocate for driving new technology across the organization via the creation of communities and publishing SDK / libraries for reuse across the organization Proven track record of building relationships across cross-functional teams Preferred Qualifications Experience with REST/ JSON SOAP APIs, Java 8 or higher, Spring Boot, CLT, Git, Jenkins, Microservices, Docker Experience in any public Cloud, Machine Learning/Artificial Experience with Graph QL, Java 11, Springboot Experience in Databases, SQL programming, No SQL DBs (e.g. Cassandra, ElasticSearch, MongoDB) Experience in building Streaming Solutions using Kafka Experience with Automation Frameworks, such as Selenium WebDriver, Restassured, SOAP UI, Spock Experience in Kotlin, nodeJS, Avro schema, golang, prometheous, grafana, Kubernetes, ELK stack Experience in implementing Automation (Unit/Functional/Regression) and Performance tuning techniques using Cucumber/Neoload Experience / exposure to API integration frameworks Experience in the healthcare industry Practical experience of developing solutions hosting within key major cloud providers such as AWS, Google Cloud and Azure Deep knowledge and hands-on experience in API related activities: requirement analysis, software architecture and design, resource -based API modeling, and micro-services architecture Expertise in a Contained based platform, e.g Openshift, Kubernetes, Rancher Proven ability to establish repeatable processes, best practices and implement version control software in a Cloud team environment Demonstrate being an avid supporter of the Open Source software community Proven excellent time management, communication, decision making, and presentation skills Proven ability to display a solid desire to achieve and attain high levels of both internal and external customer satisfaction At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Position AI ML Engineer Job Description 2 to 5+ years of experience in understanding the problem statement, data handling/triage, selecting and improving neural network models using deep learning frameworks to solve business problems. Excellent hands-on Coding in Python (mandatory), C/C++ or Java. Experience in developing AI/ML/DL models by using transfer learning or from scratch. Reasonably good knowledge on leading deep learning frameworks like Tensorflow, PyTorch, ONNX, Keras and others. Working experience in computer vision models like Yolo, Mobilenet, Resnet etc. Good understanding and working knowledge of AI/ML/DL on Edge (for e.g. Nvidia Jetson family, Qualcomm, Intel, Rpi). Thorough understanding and experience of DL/AI/ML lifecycle - full neural network pipeline, starting from data collection to model building to experimental framework to data analytics. Developed/optimized various models in computing domain (Video, Statistics , Audio and others). Demonstrated experience in completing data science projects with or without minimal supervision. Must possess conceptual understanding of various modelling techniques, pros and cons of each technique. Added Advantage Proven record of migrating Al/ML/DL models/algorithms to low level platforms. Familiar with optimizing code for minimal usage of CPU and memory. Location: IN-GJ-Ahmedabad, India-Ognaj (eInfochips) Time Type Full time Job Category Engineering Services

Job Description Job Title : Data Management Analyst Short Description : Promote & ensure high-quality, fit-for-purpose data as part of Chief Data Office, shaping industry-leading data management strategies Posting Description The successful candidate will join a team focused on delivering business impact through transformation of Data Quality management. The role will require working with stakeholders across the CIB, other LOBs and Corporate Functions to ensure fit-for-purpose data, looking to leverage best practice across the industry and other J.P. Morgan business units. This role provides an outstanding opportunity for the selected candidate to join a high-profile team at JPMorgan Chase and take a partnership role, supporting one of the Bank’s most significant change programs. Job Responsibilities Demonstrate good understanding of data governance, data quality & data lineage Implement and support Data Quality (DQ) practices across the CIB Govern and triage DQ Issues as it progresses through the lifecycle Accelerate data quality issue level root cause analysis and resolution through effective program governance, process mapping and data deep-dives Discuss and agree technical resolutions with technology teams to remediate DQ issues Discover and document data-lineage to trace the end-to-end data journey from point of creation to consumption Set up data profiling and DQ rules leveraging DQ tools like Collibra, Informatica and other emerging tools Leverage productivity tools such as Alteryx and visualization tools such as Tableau to analyze large dataset to draw inferences Collaborate & Build strong partnerships with Business stakeholders & Technology teams to support data quality efforts Demonstrates Teamwork by collaborating with others to integrate ideas & achieve common goals Required Qualification, Capabilities & Skills 5+ years’ experience in Financial Services with Data Quality / Data Lineage / Business Analysis background Excellent analytical and problem-solving skills. Capacity to think laterally and convey an understanding of the big picture Proficiency in manipulating and analyzing large data sets in Excel (pivots, formulas, charts, etc.) Excellent communication, presentation (both oral and written) & influencing skills - candidate will be dealing with stakeholders of varying degrees of seniority across Corporate/Firmwide, Finance, Risk, Compliance, Operations and Technology teams Self-starter, able to work autonomously, with strong time management skills; efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high standard Basic understanding of the company's business practices and familiarity with the company's products and services Preferred Qualification, Capabilities & Skills Experience in CIB and CDO/Data Quality organization Experience in querying database/data stores for data analysis. Experience in producing PowerPoint presentations for senior audiences Exposure to tools/technologies such as Alteryx/Tableau/SQL/Informatica/Collibra JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job Title: Emergency Department (ED) Staff Nurse Department: Emergency/ Casualty Location: Super Health hospital Reports To: ED In-charge / Nursing Supervisor Job Summary: The ED Staff Nurse provides immediate and professional nursing care to patients arriving in the Emergency Department. This role involves rapid assessment, stabilization, and continuous monitoring of patients with acute medical or surgical conditions. Key Responsibilities: Patient Assessment & Triage: Perform rapid assessment and triage according to patient condition. Prioritize patient care based on the severity of illness or injury. Record vital signs, medical history, and chief complaints accurately. Clinical Care: Provide immediate life-saving interventions as needed (e.g., CPR, airway management). Administer medications and intravenous therapy as per doctor’s orders. Assist physicians during medical procedures and emergency interventions. Apply wound dressings, immobilization techniques (e.g., splints), and manage trauma cases. Monitoring & Documentation: Continuously monitor patients and report changes in condition promptly. Maintain accurate and up-to-date patient records and nursing notes. Ensure all documentation complies with hospital policies and standards. Coordination & Communication: Coordinate with doctors, diagnostic departments, and other medical staff. Communicate effectively with patients and their families in high-stress situations. Assist with admission, transfer, or discharge of patients as required. Infection Control & Safety: Adhere to infection control protocols, personal protective equipment (PPE) usage, and sanitation practices. Ensure a clean and organized emergency room environment. Safely manage biomedical waste and sharp instruments. Emergency Preparedness: Be prepared to handle mass casualty situations and disaster response. Participate in emergency drills and training programs regularly. Qualifications & Requirements: GNM or B.Sc. in Nursing from a recognized institution. Registered Nurse with the State Nursing Council. 1–3 years of experience in an Emergency/Casualty/ICU setting preferred. BLS (Basic Life Support) and ACLS (Advanced Cardiovascular Life Support) certification is highly desirable. Strong clinical judgment, quick decision-making, and ability to work under pressure.

Line of Service Advisory Industry/Sector Not Applicable Specialism Risk Management Level Associate Job Description & Summary In-depth knowledge of application development processes and at least one programming and one scripting language (e.g., Java, Scala, C#, JavaScript, Angular, ReactJs, Ruby, Perl, Python, Shell). •Knowledge on OS security (Windows, Unix/Linux systems, Mac OS, VMware), network security and cloud security. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: We are seeking a professional to join our Cybersecurity and Privacy services team, where you will have the opportunity to help clients implement effective cybersecurity programs that protect against threats. Responsibilities: L1 - Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 - Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. · Round the clock threat monitoring & detection · Analysis of any suspicious, malicious, and abnormal behavior. · Alert triage, Initial assessment, incident validation, its severity & urgency · Prioritization of security alerts and creating Incidents as per SOPs. · Reporting & escalation to stakeholders · Post-incident Analysis · Consistent incident triage & recommendations using playbooks. · Develop & maintain incident management and incident response policies and procedures. · Preservation of security alerts and security incidents artefacts for forensic purpose. · Adherence to Service Level Agreements (SLA) and KPIs. · Reduction in Mean Time to Detection and Response (MTTD & MTTR). Mandatory skill sets: Certified SOC Analyst (EC-Council), Computer Hacking Forensic Investigator (EC-Council), Certified Ethical Hacker (EC-Council), CompTIA Security+, CompTIA CySA+ (Cybersecurity Analyst), GIAC Certified Incident Handler (GCIH) or equivalent. Product Certifications (Preferred): - Product Certifications on SOC Security Tools such as SIEM/Vulnerability Management/ DAM/UBA/ SOAR/NBA etc. Preferred skill sets: SOC - Splunk Years of experience required: 2-5 Years Education qualification: B.Tech/MCA/MBA with IT background/ Bachelor’s degree in Information Technology, Cybersecurity, Computer Science Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills SoCs Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Azure Data Factory, Communication, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture, Security Compliance Management, Security Control, Security Incident Management, Security Monitoring {+ 3 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Line of Service Advisory Industry/Sector Not Applicable Specialism Risk Management Level Senior Associate Job Description & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: We are seeking a professional to join our Cybersecurity and Privacy services team, where you will have the opportunity to help clients implement effective cybersecurity programs that protect against threats. Job Position Title: Associate /Senior Associate Level_SOC_Skill_Managed Services_ Competency_Advisory LOS Ahmedabad Location Responsibilities: L1 - Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 - Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. · Round the clock threat monitoring & detection · Analysis of any suspicious, malicious, and abnormal behavior. · Alert triage, Initial assessment, incident validation, its severity & urgency · Prioritization of security alerts and creating Incidents as per SOPs. · Reporting & escalation to stakeholders · Post-incident Analysis · Consistent incident triage & recommendations using playbooks. · Develop & maintain incident management and incident response policies and procedures. · Preservation of security alerts and security incidents artefacts for forensic purpose. · Adherence to Service Level Agreements (SLA) and KPIs. · Reduction in Mean Time to Detection and Response (MTTD & MTTR). Mandatory skill sets: - Certified SOC Analyst (EC-Council), Computer Hacking Forensic Investigator (EC-Council), Certified Ethical Hacker (EC-Council), CompTIA Security+, CompTIA CySA+ (Cybersecurity Analyst), GIAC Certified Incident Handler (GCIH) or equivalent. Product Certifications - Product Certifications on SOC Security Tools such as SIEM/Vulnerability Management/ DAM/UBA/ SOAR/NBA etc. Preferred skill sets: SOC - Splunk Years of experience required: 2-7 Years Education qualification: B.Tech/MCA/MBA with IT background/ Bachelor’s degree in Information Technology, Cybersecurity, Computer Science Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills SoCs Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture {+ 8 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date

Mid-Level Data Analyst - Sales & Commercial #2527 Position Summary: This is a hands-on opportunity to become the primary data partner to commercial, sales, and distribution teams inside a legacy-heavy enterprise actively modernizing its analytics foundation. You'll join a global BI team working to shift from Excel-based, reactive reporting to scalable, governed, cloud-native insights built on Power BI, Databricks, and a centralized data lake architecture. Day-to-day, you’ll engage directly with business stakeholders to translate ad hoc and recurring reporting needs into clean, validated outputs using SAP data sources (SD, MM, FI). You’ll help triage and prioritize requests, map SAP structures into usable models, and ensure decision-ready insights are delivered without compromising on governance or accuracy. This role sits at the intersection of hands-on reporting execution and long-term data product strategy. Experience and Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field 5+ years of experience years in data analytics, preferably in a commercial, distribution, or sales operations environment Prior experience building Power BI dashboards and handling ad hoc reporting requests Experience analyzing and modeling data from SAP systems (ideally SD, MM, FI modules) Worked in or with organizations in manufacturing, logistics, or supply chain domains Comfortable supporting both executive-level and field-level stakeholders Exposure to data lake architectures or Databricks-based workflows Skills and Strengths: Power BI SQL SAP SD SAP MM SAP FI Sales Analytics Commercial Analytics Ad Hoc Reporting Data Storytelling Stakeholder Engagement Data Validation Advanced Excel Data Modeling Requirements Gathering KPI Development Distribution Analytics Logistics Analytics Data Governance Data Quality Data Lake Usage Root Cause Analysis Report Performance Tuning Primary Job Responsibilities: Deliver accurate and timely reporting to support commercial and sales teams Build and maintain Power BI dashboards using centralized, governed data sources Analyze SAP data structures to support pricing, order management, and distribution insights Partner directly with business stakeholders to define reporting needs and priorities Respond quickly to ad hoc requests with data-backed answers Validate data accuracy and trace logic across systems Document calculations, filters, and assumptions for reuse and consistency Participate in sprint planning with the BI Lead to manage backlog and prioritize work Support efforts to consolidate and standardize KPIs across the org Raise upstream data quality issues and collaborate with engineering as needed Contribute to the evolution from reactive reporting to proactive, scalable analytics

The members of our Project & Operations Management team are professionals from diverse backgrounds who have built their careers by fostering leading practices in professional services both through client-facing delivery, as well as business transformation and innovation – constantly working to enhance the future of services-related processes and technology in an age where business interests are increasingly taking on more complex and global dimensions. An operations consultant helps an organization's management maintain and improve standard operating processes. They may deliver decision-making information, help increase business efficiency, reduce costs, and improve responsiveness to customers. About the role: In this opportunity, Business Operations Specialist, as you will: Responsible for supporting critical operational areas for professional services including, but not limited to, order processing, credits, time entry and billing, access requirements, quality assurance, reporting and governance. Produce, review and maintain operational documentation and communications. Participation as assigned team member to triage, route, respond or manage POM information channels at specific points in time including e-mail, MS Teams, roundtable, verbal, or other flows as needed. Assist with revenue management items specifically around month end research and resolution Some degree of creativity and willingness to provide feedback and make suggestions is expected. Active and timely entries to Operations conversations, tools, and resources. Strong oral and written communication skills Participating in special projects and other duties as deemed necessary. About You: You’re a fit for the role of Business Operations Specialist if your background includes: Support key operational areas: order processing, credits, time entry, billing, access, QA, reporting, governance. Create, review, and maintain operational documentation and communications. Manage POM channels (email, Teams, roundtables, verbal, etc.) as assigned. Assist with month-end revenue management tasks and issue resolution. Contribute ideas and feedback for process improvements. Maintain active and timely participation in operations, tools, and discussions. Strong verbal and written communication skills required. Participate in special projects and other assigned duties. Good Experience in SAP Tool. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. We are seeking an experienced Senior Software Engineer to design, develop, and support highly available IoT/M2M services in a production environment. The ideal candidate will have a strong background in software development using Java and related technologies, along with experience in AWS, Kubernetes, and containerization tools. You will collaborate closely with Product Management and Operations to deploy services, troubleshoot complex issues, and research new technologies in a fast-paced agile environment. Design, develop, test, and support software features and enhancements for IoT/M2M services. Utilize cloud-native tools and infrastructure, including Kubernetes in AWS environment, to build scalable, secure, and reliable applications. Perform in-depth review and analysis of product requirements and translate requirements into detailed specifications to guide the development process. Support and maintain 24x7 highly available services in production. Triage and resolve customer requests and issues related to IoT/M2M applications. Utilize AWS, Kubernetes, and containerization technologies to monitor and troubleshoot production environments. Research and evaluate new technologies for potential integration, with a focus on AWS cloud services, container orchestration (Kubernetes, Rancher), and containerization (Docker). Create Proof of Concepts (POCs) for innovative solutions and optimize existing systems. Manage project schedules and ensure timely delivery of projects in a fast-paced agile environment. Be accountable for project outcomes, deadlines, and quality standards. Utilize experience with Java, Spring Framework, Cassandra, Apache Camel, JMS, Web services (SOAP/REST), Maven, Junit, Jenkins, Bamboo, and TCP/IP networking. Implement and manage AWS services, including EC2, S3, Lambda, RDS, and other relevant cloud technologies. What We Are Looking For..... You will need to have: Bachelor’s degree or four or more years of work experience. Experience in software development using Java. Experience in Requirement Analysis, Design, Development, Unit Testing, and Production support. Experience with Spring Framework, Web Services (SOAP & REST), Apache Camel, Hibernate, JPA, Maven, and Jenkins. Experience with AWS cloud services and infrastructure. Experience with containerization tools such as Docker and Kubernetes. Experience with Helm for managing Kubernetes applications. Experience managing container orchestration platforms such as Rancher , Kubernetes clusters. Even better if you have one or more of the following: Advanced Degree: Master’s degree in Computer Science, Engineering, or a related field. Cloud Platforms: Advanced knowledge of AWS services and cloud-native application design. Containerization and Orchestration: Expertise in Docker, Kubernetes, and Rancher to deploy and manage containerized applications. Agile Methodologies: Strong understanding of Agile and DevOps practices, with hands-on experience in CI/CD tools such as Jenkins, Bamboo. Soft Skills: Excellent communication, collaboration, and problem-solving skills in a dynamic team environment. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Senior Cyber Security Engineer Job Summary The Senior Cyber Security Engineer is responsible for safeguarding the organization’s information systems by identifying and mitigating security risks. This role involves conducting security assessments, managing security incidents, and implementing security measures to protect against cyber threats. The Senior Cyber Security Engineer will create technical documentation for executive-level consumption and triage security alerts within the Security Information and Event Management (SIEM) solution. Additionally, the Senior Cyber Security Engineer will work closely with other IT Security departments to ensure the safeguarding of the organization’s data and systems. Key Responsibilities: Assist in incident response efforts by ensuring all response activities are conducted in accordance with compliance requirements. Lead comprehensive security documentation efforts across the organization. Develop Next-Generation SIEM and SOAR systems within a corporate environment. Crafting and refining rules and alerts to improve detection capabilities. Collaborate with cross-functional teams to respond to security incidents, including containment and recovery efforts. Create detailed incident reports and provide insights and recommendations for future threat prevention. Fully document and communicate findings to an array of audiences, which includes both technical and executive teams. Continuously improve processes for use across multiple detection sets for more efficient Security Operations. Assist in the design, evaluation, and implementation of new security technologies. Ensure vulnerability scan results are presented in appropriate dashboards, reports, and forwarded to other support teams as necessary. Provide technical support for vulnerability management and remediation activities. Stay up to date with emerging threats and latest cybersecurity trends. Required: A bachelor’s degree in a related field is preferred; however, equivalent professional experience will also be considered. Preferred Certifications: SANS GIAC Certified Incident Handler (GCIH) CompTIA Security+ CompTIA Cybersecurity Analyst (CySA+) Blue Team Level 1 (BTL1) OffSec Defense Analyst (OSDA) Experience: 3+ years of experience in a technical role in the areas of Security Operations, Vulnerability Management, and Incident Response Direct experience performing Security Operations in an active corporate environment. Knowledgeable understanding of threat hunting methodologies, incident response frameworks, and vulnerability management processes. Experience in vulnerability scanning, SIEM, EDR, NDR, and technical writing. Geographic Responsibility: Partner with security operations across multiple geographic regions, ensuring consistency in security practices and compliance with local regulations and standards. Matrix Management: Collaborate with other IT departments and stakeholders across the organization to implement security initiatives, manage cross-functional projects, and influence security practices beyond the immediate team. Security Technology Oversight: Carry out the evaluation, implementation, and lifecycle of security tools and technologies. Incident and Crisis Management: Spearhead the response to security incidents and crises, including coordination, and resolution efforts to minimize impact and recover swiftly.

At Shipmnts, we are on mission to Accelerate Global Trade. We are an all-in-one Technology Platform with all the software, integrations and resources one needs for Global Trade & Logistics Management (GTLM). Our goal: Revolutionise Tech for second largest industry in the world! Who you'll be working with: You will work closely with our Head of Product, our Customer Success Team and our CEO Our Customer Success team is responsible for end to end customer experience around planning, implementation, user onboarding and post onboarding support What you'll do: Promptly resolve inbound calls and online Support cases from customers Performs routine to moderately complex troubleshooting and analysis to resolve issues Identifies software defects and reports to Quality Assurance/Development for investigation of root cause and fixing Documents case through formalized written communication Handle inquiries and problems within assigned major product area expertise/ skill set and effectively triage those outside area of expertise and transfers to the next Support level Create and maintain knowledge base that enable self-service support for Customers/Partners Gather and prioritise feedback from customers. Provide a view of ground realities and help us identify risks at each account level. Co-own end-user training and data migration from legacy system and technical support for our finance and tax compliance modules Participate in constant improvement around processes for onboarding, adoption, and customer success. Help our customers realise tangible value / outcomes faster with our product You will be face of Shipmnts for our customers! What makes a great profile for us: Former experience in Technical / Functional Support Former experience in Product Led environment Former experience in managing successful implementations of ERPs / complex SaaS workflows (especially with customer onboarding) Bonus: Basic Knowledge of accounting systems like Tally/ERP Next You are: Extremely Organised and Detail Oriented Calm under pressure and self motivated Collaborative Problem Solver Most importantly you are empathetic to customers! Some Basic Requirements: You are Tech-Savvy and proficient in MS office applications, with moderate to advanced Excel skills Proficiency in Business English language (Spoken and Written) Owning Knowledge has no pre-requisites and we welcome candidates with any form of formal educational background who match this profile!

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What You’ll Be Doing... You will be spearheading and mentoring a team of software professionals, overseeing the development and maintenance of scalable and efficient software solutions whilst directing the design, development, and deployment of software applications, utilizing React JS, Node.js, Next.js, and AWS. Our environment is fast-paced and has cross-functional teams working side-by-side to build exciting next-generation products. Come join us and help us build the best systems of engagement. Supervise the implementation of DevOps practices to ensure seamless integration and automation throughout the software development lifecycle. Guarantee adherence to industry best practices in software engineering, security, and performance. Work collaboratively with cross-functional teams to gather requirements, define project scope, and ensure the timely delivery of projects. Remain up-to-date on emerging technologies and trends in the software development landscape. Work closely with external teams to define release content and ensure growth of the platform to meet competitive demands. Lead and mentor engineering web and application programming interface teams through software platform releases, ensuring products are on spec, architecturally sound, and delivered on time. Support customers with major platform issues and coordinating triage efforts to solve them. Document and maintain architectural guidance to ensure performance and scalability of the platform. Adhere to industry standards and best practices and understand emerging technologies and trends to continuously improve the systems, application, infrastructure, and processes. Your work will help us to stay at the forefront of technology and positively impact the customer experience. What We’re Looking For... You get excited by the possibilities that technology creates and how it can improve the way we do business. Applying your analytical skills and expertise to solve complex problems is personally rewarding. With strong written and verbal communication abilities, you’re able to cut through technical jargon to describe complex concepts in a way everyone can understand. People know you for your strong leadership and the way you inspire teams to perform at their best. No stranger to working in a fast-paced environment, you convey a sense of urgency and handle multiple competing priorities with ease, never missing a deadline. You’ll Need To Have DevOps Expertise: Strong understanding and practical experience in DevOps principles and practices Extensive Software Development Experience: 12+ years of people management and hands-on experience in the full software development lifecycle, encompassing design, coding, testing, deployment, and maintenance. Deep understanding and proficiency in both front-end and back-end technologies, including: Back-End: Node.js; Front-End: React JS, Next.js, CSS, JavaScript Content Management Systems: Hands-on experience with Contentstack CMS or other MACH (Microservices, API-first, Cloud-native, and Headless) architecture-based CMS platforms. Even better if you have one or more of the following: Master’s degree in computer science, engineering or technology streams. Problem solving and analytical skills Proven expertise in authoring technical documentation and implementing DevOps practices. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics. #VBGDXP Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

Overview The role of the HR Ops Sr Analyst is to serve as the resource for reviewing integration issues and understanding the underlying causes as data or defects that require break fixes. The role is responsible to triage and respond to critical issues received on tickets and/or reported by the global IT Ops team. The Integrations lead is responsible to evaluate the level of criticality of the issue, confirm business impacts and drive the resolution. The role is responsible to ensure that the effective and efficient response of tickets related to integration and making sure that the corresponding interactions with the PepsiCo IT ticketing systems are correctly managed. This role will be leading integration calls amongst team and will be responsible to coordinate with the business owners the corresponding resolution, provided testing is required to solve an issue. The incumbent will work under the direction of an Operations Support Manager who will guide and help manage escalations and stay focused on delivery effective solutions. This role will work closely with the Issues/Incidents lead for Employee Central, SAP HCM Issue and Integrations Leads as well as any other tool owners within global HR Operations function. The incumbent will also work with the Testing Lead and/or Analyst to deliver testing efforts for integration break-fixes as well as with other Data Quality and Audit resources within the team to clear data issue, ensure quality going forward and acknowledge any audit issues, if applicable. The HR Ops Sr Analyst role requires the ability to collaborate with multiple teams and being focused and solving and identifying underlying causes for critical or repetitive issues. Responsibilities Manage and coordinate day-to-day integrations related issues, including resource management, priorities, emergencies and other support activities. Appropriately assess impacts and risk on integrations issues and failures and communicate back to management for proper escalations Consult with business clients, when needed, to determine gaps on the performance of integrations and business requirements Identify when issues require fundamental changes and provide proper documentation to reroute the request Coordinate integrations defects with the Employee Central Issue/Incident Lead as well as the HCM Issue and Integrations lead to evaluate the result from proper analysis Create and maintain weekly dashboards on the integrations tickets and failures to provide insights and KPIs to the team’s leadership Assist, as needed, on any global system outages and provide up to date status on the issue Be able to verify and confirm the troubleshooting steps provided by the different vendors and accurately determine next steps for resolution Analyze trends amongst integration and employee data issues to identify root cause and prevent repeptive issues Assist the implementation of new functionality and changes to the mass load tool. Test all changes relevant to the mass load tool Qualifications Minimum of a bachelor's degree, preferably in IT or Human Resources 8-10years of total work experience 5+ years of experience in HCM system implementations/HRIT Experience on working in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred, but will consider Workday, PeopleSoft or Oracle HRMS 5+ years of experience with an ITSM (IT Service Management) type ticketing solution / ITIL Framework Proven experience in customer service Strong critical thinking and analysis skills Experience in documentation and revising remediation processes and procedures. Ability to collaborate, establish and maintain credible and influential relationships at all levels. Ability to multi-task and prioritize and ancipiate issues as well as to make connections on different issues Strong Detailed-oriented skills Capability to communicate in both technical and non-technical language according to their audiencte High stress tolerance

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We’re currently looking for a high caliber professional to join our team as Vice President, (Internal Job Title: Regulatory Reporting Ld Analyst - C13) based in Pune India Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance: Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. About The Organization SMBIC Data and Regulatory Operations Group is a global team operating in over 20 countries, providing essential support to key business lines including Markets, Services, and Wealth Management. We provide an array of services to enable client lifecycle transactions; from relationship establishment, supporting the data demands surrounding instruments and delivering non-financial reporting to our regulators. The Regulatory Operations Testing Team, within SMBIC Data and Regulatory Operations, rigorously test all system changes to guarantee adherence to regulatory mandates and prevent disruption to existing, critical functionalities. Role Overview: We are looking for a highly skilled and experienced lead tester to play a key role in ensuring the quality of our non-financial regulatory reporting changes. As a lead tester, you will be responsible for designing, executing, and reporting on UAT and regression testing for both new regulatory implementations and ongoing remediation efforts. Your expertise in regulatory reporting and UAT methodologies will be crucial to our success. Responsibilities: Collaboration: Work with business analysts, subject matter experts, and developers to understand regulatory requirements and system changes. Test Planning: Contribute to developing and reviewing UAT test plans and strategies. Test Design & Development: Create comprehensive UAT test scenarios and scripts. Test Execution & Documentation: Execute UAT scripts accurately and efficiently, documenting results and deviations. Defect Management: Identify, document, and track UAT defects, providing clear information for resolution. Defect Triage: Participate in defect triage meetings. Regression Testing: Perform thorough regression testing to ensure fixes and changes do not introduce new issues. Teamwork & Mentorship: Work independently and collaboratively, supporting junior testers. Process Improvement: Contribute to improving UAT processes and methodologies. Regulatory Knowledge: Maintain a strong understanding of regulatory reporting requirements and their system impact. Progress Updates: Provide regular UAT progress updates to the UAT Manager and stakeholders. Documentation Support: Assist in preparing UAT sign-off documentation. As a successful candidate, you’d ideally have the following skills and exposure: Bachelor's degree in a relevant field (e.g., Finance, Business Administration, Information Technology). Minimum of 3-5 years of experience in software testing with a strong focus on User Acceptance Testing. Solid understanding of non-financial regulatory reporting requirements (e.g., transaction reporting, operational risk reporting, compliance reporting). Demonstrated experience in testing changes related to both the implementation of new regulations and BAU remediation activities. Strong analytical and problem-solving skills with a meticulous approach to testing. Excellent communication (written and verbal) and interpersonal skills. Experience with test management tools (e.g., Jira, Confluence ). Ability to work effectively under pressure and meet deadlines. Experience in the financial services industry is preferred. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei ------------------------------------------------------ Job Family Group: Finance ------------------------------------------------------ Job Family: Regulatory Reporting ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Business Acumen, Change Management, Communication, Data Analysis, Financial Acumen, Internal Controls, Issue Management, Problem Solving, Regulatory Reporting. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Job Description Job Purpose The Client Support Specialist acts as a support resource to our customer base utilizing Simplifile products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with Simplifile product and services within their business. Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of Simplifile software solutions. Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month’s tenure in the role while maintaining a satisfactory level of customer satisfaction. Support and drive service level attainment to departmental standards. Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards. Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure. Understand and follow company and departmental guidelines and policies for customer interaction/customer service. Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard. Manage customer interactions as set forth by department policy and procedure. Adhere to schedule as set forth by management. Manage case backlog to departmental standards. Thoroughly and accurately document details of all customer interactions in appropriate case management system. Knowledge And Experience 2 years equivalent customer service or technical support experience. Possesses and ability to manage own time to department and team standards and expectations. Ability to Analyze and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action. An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution. Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy. Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence. Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer. Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs. Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures. Preferred Knowledge And Experience Plan and self-manage work efforts to goals and department/team objectives. Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based. Drives Results: Is able to consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals. Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient. Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution efforts. Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution. Critical thinking; Problem solving.

Reporting to the Support Lead, you will need to provide L1 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Supports delivery partners and/or teams, enhances support readiness, and ensures timely resolution by developing others. Performs thorough case reviews and customer wellness checks; ensures progression of cases to help solve increasingly complex technical issues. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Contributes to Partner Technical Advisor (PTA) advocate/agent and engineer communities through knowledge sharing. Collaborates with internal teams, and sometimes external teams, for product and process feedback. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Case Management (Delivery Excellence) Conducts in-depth case reviews and wellness checks to ensure case progression and resolution. Acts as an escalation point and unblocks service delivery challenges. Provides process and technical feedback to improve case handling. Leads case triage meetings to share knowledge and optimize support. Managing Collaboration Activities Facilitates cross-team collaboration to resolve complex technical issues. Manages the swarming process to bring the right resources together quickly. Coaches engineers on internal collaboration and community-building. Works with stakeholders to drive top priority issue resolution. Process Improvement Gathers and shares feedback to enhance support processes and tools. Partners with managers and SDMs to plan and implement continuous improvements. Identifies process flaws early and advocates for necessary changes. Updates knowledge bases and evangelizes process best practices. Readiness Development Assesses skill gaps and designs training plans for delivery partners and internal teams. Supports readiness initiatives including mentoring, documentation, and knowledge sharing. Collaborates with multiple stakeholders to implement readiness programs. Supportability Activities Shares knowledge in internal communities and responds to engineering queries. Engages in reactive/proactive collaboration via swarming and issue management. Helps build communities across support roles to drive operational excellence. Drives quality and efficiency improvements in partnership with delivery leaders. Qualifications Required Qualifications: 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience. 3+ years of prior product, customer support and/or technical support experience OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Preferred Qualifications Azure Fundamentals (Cloud Concepts, Azure Networking – E.g. Creating subnets, Azure Compute – E.g. creating / provisioning Azure Virtual Machines) Azure Resource Management: Subscriptions / Licenses, Role Based Access Control, User / Administrator Roles Azure Active Directory Fundamentals (eg: User, Group, Domain Management). Azure Active Directory Collaboration Solutions (B2B, B2C) Managed Identity (Password Hash Sync / Pass Through Authentication) vs Federated Identity Hybrid Identity Solutions Windows Active Directory Services (including ADDS, Auth Protocols, FSMO Roles, Replications, Group Policies, User Profiles, etc.) Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP, etc) Office 365 Management AAD Connect / DirSync / MIM / FIM/ Active Directory Federation Services (or any other 3rd party federation) Privileged Identity Management Provisioning to SaaS Applications PowerShell scripting and commands Tools (Network trace – netmon /wireshark, Fiddler) Experience On Additional Technologies (good To Have) Microsoft Windows Servers and Client Operating Systems Exchange Server SQL Graph API Modern Auth Protocols (SAML, oAUTH etc.) Seamless Single Sign On ADAL/MSAL libraries Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Title: BTL-2507107 Job Title : Customer Support Specialist Department: Customer Success / Support Reports To : Support Manager Location: Hyderabad (India) Mode: Work From Office Experience : 2+ Years Role Overview: As a Customer Support Specialist, you will be the first point of contact for platform users, responsible for resolving Tier 1 and Tier 2 technical support issues, maintaining customer satisfaction, and contributing to the ongoing improvement of self-service support resources. This role combines hands-on troubleshooting, cross-functional collaboration, and clear customer communication, all within a structured SLA-based support environment. Key Responsibilities: Ticket Management & Technical Support Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets within SLA timelines. Accurately classify ticket severity levels (Level 1–5) and escalate appropriately. Verify CRM and inventory integrations (e.g., eLeads, VinSolutions, DriveCentric). Configure dealer and group settings including CRM mappings and inventory feeds. Respond promptly to user chats (within 5 minutes) through the support widget. Follow up with customers, provide resolution summaries, and close tickets in the system. Knowledge Base & Self-Service Enablement Create and update at least 2 knowledge base articles or video guides per month. Expand self-help documentation for setup guides, system configurations, and feature usage. Contribute to AI-driven support content for better automated responses. Process Improvement & Collaboration Attend daily stand-ups and participate in weekly ticket and KPI reviews. Work closely with engineering and product teams to replicate and validate reported bugs. Proactively raise tickets based on monitoring alerts or recurring user issues. Assist in feature testing and provide structured feedback to product stakeholders. Must-Have Qualifications: 2+ years of experience in technical support, SaaS platforms, or helpdesk operations. Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and SLA workflows. Technical troubleshooting skills, including log analysis and system configuration. Clear written and verbal communication in English. Comfort using modern collaboration tools (Slack, Google Workspace, Jira, Confluence). Nice-to-Have Skills Experience with automotive CRM platforms or dealership workflows. Knowledge of telephony platforms or APIs (e.g., Twilio). Understanding of REST APIs and basic scripting (Python, Java) for diagnostics. Familiarity with observability tools like Grafana or Prometheus. Soft Skills & Attributes High customer empathy and active listening. Analytical thinking and root-cause problem solving. Clear, structured communication with technical and non-technical users. Strong attention to detail and process adherence. Time management and multitasking across high-priority support issues. Growth mindset and continuous learning orientation.

Line of Service Advisory Industry/Sector Not Applicable Specialism Risk Management Level Senior Associate Job Description & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: We are seeking a professional to join our Cybersecurity and Privacy services team, where you will have the opportunity to help clients implement effective cybersecurity programs that protect against threats. Job Position Title: Associate /Senior Associate Level_SOC_Skill_Managed Services_ Competency_Advisory LOS Ahmedabad Location Responsibilities: L1 - Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 - Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. · Round the clock threat monitoring & detection · Analysis of any suspicious, malicious, and abnormal behavior. · Alert triage, Initial assessment, incident validation, its severity & urgency · Prioritization of security alerts and creating Incidents as per SOPs. · Reporting & escalation to stakeholders · Post-incident Analysis · Consistent incident triage & recommendations using playbooks. · Develop & maintain incident management and incident response policies and procedures. · Preservation of security alerts and security incidents artefacts for forensic purpose. · Adherence to Service Level Agreements (SLA) and KPIs. · Reduction in Mean Time to Detection and Response (MTTD & MTTR). Mandatory skill sets: - Certified SOC Analyst (EC-Council), Computer Hacking Forensic Investigator (EC-Council), Certified Ethical Hacker (EC-Council), CompTIA Security+, CompTIA CySA+ (Cybersecurity Analyst), GIAC Certified Incident Handler (GCIH) or equivalent. Product Certifications - Product Certifications on SOC Security Tools such as SIEM/Vulnerability Management/ DAM/UBA/ SOAR/NBA etc. Preferred skill sets: SOC - Splunk Years of experience required: 2-7 Years Education qualification: B.Tech/MCA/MBA with IT background/ Bachelor’s degree in Information Technology, Cybersecurity, Computer Science Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills SoCs Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture {+ 8 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Line of Service Advisory Industry/Sector Not Applicable Specialism Risk Management Level Senior Associate Job Description & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: We are seeking a professional to join our Cybersecurity and Privacy services team, where you will have the opportunity to help clients implement effective cybersecurity programs that protect against threats. Job Position Title: Associate /Senior Associate Level_SOC_Skill_Managed Services_ Competency_Advisory LOS Ahmedabad Location Responsibilities: L1 - Minimum 2 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/ Vulnerability Management/ SOC platform management/ Automation/Asset Integration/ Threat Intel Management /Threat Hunting. L2 - Minimum 4 years of relevant experience in SOC/Incident Management/Incident Response /Threat Detection Engineering/Vulnerability Management/ SOC platform management/ Automation/ Asset Integration/ Threat Intel Management/Threat Hunting. · Round the clock threat monitoring & detection · Analysis of any suspicious, malicious, and abnormal behavior. · Alert triage, Initial assessment, incident validation, its severity & urgency · Prioritization of security alerts and creating Incidents as per SOPs. · Reporting & escalation to stakeholders · Post-incident Analysis · Consistent incident triage & recommendations using playbooks. · Develop & maintain incident management and incident response policies and procedures. · Preservation of security alerts and security incidents artefacts for forensic purpose. · Adherence to Service Level Agreements (SLA) and KPIs. · Reduction in Mean Time to Detection and Response (MTTD & MTTR). Mandatory skill sets: - Certified SOC Analyst (EC-Council), Computer Hacking Forensic Investigator (EC-Council), Certified Ethical Hacker (EC-Council), CompTIA Security+, CompTIA CySA+ (Cybersecurity Analyst), GIAC Certified Incident Handler (GCIH) or equivalent. Product Certifications - Product Certifications on SOC Security Tools such as SIEM/Vulnerability Management/ DAM/UBA/ SOAR/NBA etc. Preferred skill sets: SOC - Splunk Years of experience required: 2-7 Years Education qualification: B.Tech/MCA/MBA with IT background/ Bachelor’s degree in Information Technology, Cybersecurity, Computer Science Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills SoCs Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture {+ 8 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date