2515 Triage Jobs - Page 27

Business Project Senior Analyst - HIH - Evernorth ABOUT EVERNORTH: Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. Program Management & Delivery Senior Analyst Position Summary: The Program Management & Delivery Senior Analyst is responsible for the governance processes associated with business project delivery for the Finance and Accounting organizations. Responsibilities include elements of project management, status tracking, communication with workstreams and external stakeholders, content development to support communications, documentation of project artifacts, and facilitation of training and testing events. This individual will work with users, technology partners, other project team members, and workstream teams. Job Description & Responsibilities : The Program Management & Delivery Senior Analyst responsibilities include, but are not limited to: Content creation to support Kick off meetings for project initiatives and other communication material, Management of documentation on SharePoint and other project tools (Jira) Collaborate with Project Managers to create, maintain and monitor project plan Collaborate with Project Managers to create and maintain cutover and transition planning; support monitoring of cutover activity status. Support the administration and monitoring of Hypercare periods and performance relative to KPIs; may include routing issues and inquiries to appropriate subject matter experts Assist change and workstream leads to ensure training, end user support coverage is without gaps; support may involve content creation and user support triage Loading and management of test scripts in testing tool: Zephyr. Monitoring and development of formal testing entrance and exit gate materials Support the planning, administration and status reporting of testing cycles inclusive of tester & environmental readiness and defect tracking and remediation efforts. Coordination & Management of test triage calls Support development of testing scenarios in collaboration with workstream leads and QA teams; align testing scenarios to requirements for traceability. Review Scenarios for breadth and depth of coverage and support business stakeholder review process for “day in the life” testing coverage for UAT cycles. Support test script development with workstream leads as needed. Execute / administer program and governance management process inclusive of progress status reporting, risk and issue tracing and change control management. Create governance committee materials. Create broad communication materials for extended stakeholder teams Competencies / Skills: Ability to review deliverables for completeness, quality, and compliance with established project standards. Ability to resolve conflict (striving for win-win outcomes); ability to execute with limited information and ambiguity Ability to deal with organizational politics including ability to navigate a highly matrixed organization effectively. Strong Influencing skills (sound business and technical acumen as well as skilled at achieving buy-in for delivery strategies) Stakeholder management (setting and managing expectations) Strong business acumen including ability to effectively articulate business objectives. Analytical skills, Highly Focused, Team player, Versatile, Resourceful Ability to learn and apply quickly including ability to effectively impart knowledge to others. Effective under pressure Precise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills. Strong problem-solving and critical thinking skills Project Management Requirements gathering User interaction / customer service Reporting and Dashboards Experience Required: Qualified candidates will typically have 3 - 5 years of project experience within finance and accounting spaces inclusive of planning, status tracking, testing, and coordination & communication across multiple workstreams. Successful candidates will be high energy, self-starters with a focus on quality output and project delivery success. Successful candidates will have project experience in Oracle Cloud ERP & EDM technologies. Experience Desired: Bachelor’s degree in accounting, finance, or a related field preferred Desired Tool Experience & Project Practices: Oracle Cloud Tools (ERP & EDM), Microsoft Suite, Agile, Jira, Zeyphyr, Saviynt, Aveska, Sharepoint, and Confluence Demonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results. Experience with Agile delivery methodology. Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Operations Senior Analyst (R) - HIH - Evernorth POSITION SUMMARY The Operations Senior Analyst is responsible for the implementation and design of new communications within a Modern Communication tool. The Operations Senior Analyst is directly involved in high profile corporate and client initiatives, working cross-functionally to assure requirements are strategically aligned and implemented accurately and on time. Requests may include the creation and/or maintenance of workflows, templates, program rules, monitoring of day- to- day production, research, proofing, and data queries. The Operations Senior Analyst will participate in continuous improvement projects. Primary Functions Ability to think creatively and strategically design solutions within Modern Composition tools to create solutions to implement and enhance functionality within the tool-sets. Able to support critical and complex initiatives with minimal assistance. Collaboratively works across the organization to resolve issues and develop solutions. Prepare adhoc analysis as needed. Participate in and support implementation of process improvements (e.g. best practices and quality improvement) Interface with IT/developers re: requirements from product, system enhancements. Create and maintain process maps and SOP’s. Create and maintain workflows, creation and coding of communication templates and program rules. Monitoring of day- to-day production Triage and reporting Key Qualifications BA/BS degree preferred 3-5 years of relevant experience Proficient with SQL coding preferred Ability to lead project Strong data management and technical skills Highly organized, able to work with little supervision, motivated to successfully meet deadlines, attention to detail and ability to multi-task Knowledge of Express Scripts’ systems and platforms helpful Analytical and detail oriented with a strong customer service focus Ability to work cross-functionally Excellent oral and written communication skills Willingness to work a flexible schedule to manage timelines and meet project deadlines PBM or healthcare experience, including knowledge of PBM products and services helpful Knowledge in PCs, Internet, Windows and MS Office software (Excel, Powerpoint, Word, Access and Visio) Experience with Messagepoint/Quadient/Open Text extreme or like tools preferred About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

We are looking for a skilled professional in Mainframe for Pune location. Job Title - Specialist - System Management (Mainframe Support) Exp- 5- 8 yrs Location- Pune Notice Period - Upto 60 days Contributes significantly to the Production support response strategy by identifying and developing platform improvement and process improvement opportunities Oversee the entire shift deliverables technically functionally and prioritize the tasks and bring them to closure Interact with Clients regularly to understand the problem statement and requirements and make the team in sync with the same Take new initiatives to upskill and mentor the team resulting in increased maturity and sense of ownsership Contribute to Org level events and participate in proposals and solution designing Troubleshoots applications implements fixes to decrease MTTR and minimize dependency on advanced vendor support Minimizes application maintenance costs by providing System performance improvement suggestions Maintains skills consistent with the technology roadmap and upskill regularly Maintain services once they are live by measuring and monitoring availability latency and overall system health Practice sustainable incident response and blameless postmortems Take a holistic approach to problem solving connecting the dots during production event thru the various technology stack to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Qualification Must Have Production Support experience with Mainframe COBOL JCL CICS DB2 Systematic problem solving approach coupled with strong communication skills and a sense of ownership and drive Ability to help debug and optimize code and automate routine tasks Experience in dealing with difficult situations and making decisions with a sense of urgency Interest in designing analyzing and troubleshooting large scale Systems An appetite for change and pushing the boundaries of what can be done with automation Experience in working across development operations and product teams to prioritize needs and build relationships Deep knowledge of architecture techniques and tools Acting as the First line of triage possessing ability to handle JCL errors restarts etc escalate issues that need more hands on resolution Hands on experience on creation migration ownership of the Batch schedules through CA7 Monitoring of Batch Cycle and Production support activities Knowledge of the following technologies o Technical experience on usage of JCL COBOL VSAM CICS PROC VPROC PARM COPYBOOK o IBM Tools like CA7 SPUFI CAFM ENDEVOR Table Base tables etc o Understanding of RDBMS DB2 and IMS database concepts o Knowledge on REXX is preferred Good understanding of US Insurance Domain Flexible to work in shifts and weekend support Ensure that all workload SLAs and SLOs are met for the respective tasks Excellent communication and coordination skills. Regards, Nikita S Show more Show less

Company Qualcomm India Private Limited Job Area Engineering Group, Engineering Group > Software Engineering General Summary Strong programming skills and proficiency in C programming. Ø Very good exposure to Embedded systems & Real Time Operating systems concepts. Ø Experience in Device driver programming, hw and soc enablement, HW interfaces like I2c, SPINOR, sensors etc. Ø Experience in using debugging tools like Lauterbach and Trace tools. Ø Ability to analyze, triage and debug complex system level problems and issues. Ø Good Problem solving & analysis skills; Good communication and enthusiasm to learn. Ø Ability to learn and work together in a team. Must be a Team player. Independently own the tasks and drive to closure very strong enthusiasm and eagerness to learn new things Ø B.E/B.tech or M.E/M.S/M.tech (Preferred ECE) Ø Should independently work on deliverables Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers. 3075751 Show more Show less

About Us At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you. What are we looking for ? The Console Validation is looking for an ambitious and visionary Automation Engineer with a passion for code and quality. As a member of this team, you will take full responsibility for the design, implementation, and maintenance of Automated tests using object-oriented frameworks. We're looking for a new team member who is versatile and knows exactly how to improve processes and make them more efficient to make sure we have a winning product The ideal candidate has a strong technical background in software automation development, sees the big picture and has the “can do” attitude. What will you do? Design, develop (Python//TypeScript) and implement automation tests in all components of SentinelOne products with main focus on our SAAS platform and its EndPoint Protection part (e.g. API testing, E2E testing, backend and infrastructure testing, etc.) Testing the quality of SentinelOne EPP/EDR solutions Triage and automate the triaging of test execution results Ensure coverage on critical components and close any test gaps that have been identified Work closely with other automation engineers, developers and product managers to ensure high quality products What experience or knowledge should you bring? Proven experience in automation development testing multi-layered products Previous experience in testing SAAS products (cloud based) and microservices architecture Experience with Python using Pytest framework Experience with Kubernetes, Docker and Kafka streaming Ability to reproduce issues and work closely with development to resolve them Debugging skills and ability to investigate and triage difficult problems Experience in SW validation methodologies and concepts, testing and integration Strong self-management capabilities: proactive, initiative, self-learner, team player Experience with building and maintaining Jenkins jobs An advantage: Bachelor’s degree in Computer Science or related field Automation experience in TypeScript using Playwright framework Familiarity with VMWare or other virtualizations Why Us? You will work on real-world problems and make an impact by protecting our customers from cyber threats. You will be joining a cutting-edge project and will be able to influence the architecture, design, and structure of our core platform. You will tackle extraordinary challenges and work with the very BEST in the industry. On top of that we offer you Flexible working hours and hybrid/remote work model. Flexible Time Off. Flexible Paid Sick Days. Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) Generous employee stock plan in the form of RSUs (restricted stock units) On top of RSUs, you can benefit from our attractive ESPP (employee stock purchase plan) Gym membership/sports gears by Cultfit. Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching. Private medical insurance plan for you and your family. Life Insurance covered by S1 (for employees) Telemedical app consultation (Practo) Global Employee Assistance Program (confidential counseling related to both personal and work life matters) High-end MacBook or Windows laptop. Home-office-setup allowances (one time) and maintenance allowance. Internet allowances. Provident Fund and Gratuity (as per govt clause) NPS contribution (Employee contribution) Half yearly bonus program depending on the individual and company performance. Above standard referral bonus as per policy. LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings Sodexo food coupons. SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles. Show more Show less

About Us At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you. What are we looking for ? The Console Validation is looking for an ambitious and visionary Automation Engineer with a passion for code and quality. As a member of this team, you will take full responsibility for the design, implementation, and maintenance of Automated tests using object-oriented frameworks. We're looking for a new team member who is versatile and knows exactly how to improve processes and make them more efficient to make sure we have a winning product The ideal candidate has a strong technical background in software automation development, sees the big picture and has the “can do” attitude. What will you do? Design, develop (Python//TypeScript) and implement automation tests in all components of SentinelOne products with main focus on our SAAS platform and its EndPoint Protection part (e.g. API testing, E2E testing, backend and infrastructure testing, etc.) Testing the quality of SentinelOne EPP/EDR solutions Triage and automate the triaging of test execution results Ensure coverage on critical components and close any test gaps that have been identified Work closely with other automation engineers, developers and product managers to ensure high quality products What experience or knowledge should you bring? Proven experience in automation development testing multi-layered products Previous experience in testing SAAS products (cloud based) and microservices architecture Experience with Python using Pytest framework Experience with Kubernetes, Docker Ability to reproduce issues and work closely with development to resolve them Debugging skills and ability to investigate and triage difficult problems Experience in SW validation methodologies and concepts, testing and integration Strong self-management capabilities: proactive, initiative, self-learner, team player An advantage: Bachelor’s degree in Computer Science or related field Automation experience in TypeScript using Playwright framework Experience with building and maintaining Jenkins job Experience with Kafka streaming Familiarity with VMWare or other virtualizations Why Us? You will work on real-world problems and make an impact by protecting our customers from cyber threats. You will be joining a cutting-edge project and will be able to influence the architecture, design, and structure of our core platform. You will tackle extraordinary challenges and work with the very BEST in the industry. On top of that we offer you Flexible working hours and hybrid/remote work model. Flexible Time Off. Flexible Paid Sick Days. Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) Generous employee stock plan in the form of RSUs (restricted stock units) On top of RSUs, you can benefit from our attractive ESPP (employee stock purchase plan) Gym membership/sports gears by Cultfit. Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching. Private medical insurance plan for you and your family. Life Insurance covered by S1 (for employees) Telemedical app consultation (Practo) Global Employee Assistance Program (confidential counseling related to both personal and work life matters) High-end MacBook or Windows laptop. Home-office-setup allowances (one time) and maintenance allowance. Internet allowances. Provident Fund and Gratuity (as per govt clause) NPS contribution (Employee contribution) Half yearly bonus program depending on the individual and company performance. Above standard referral bonus as per policy. LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings Sodexo food coupons. SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles. Show more Show less

Company Description At EzeWok Healthcare, we strive to transform the way businesses operate by offering remote service solutions that streamline processes, boost productivity, and achieve excellence. From teleradiology services to AI data preparation, we provide a diverse range of tailored services to meet our clients' needs. Ezewok Healthcare is seeking qualified Emergency Medicine specialists (MD/DNB) to join our growing clinical network. This is not a salaried role — instead, you’ll be associated with us similar to how radiologists are, reviewing and validating emergency cases on a per-case or per-review basis. Role Description This is a full-time remote role for an Emergency Medicine Consultant/Specialist (MBBS + MD/DNB). The role involves providing emergency medical consultations, collaborating with physicians, and delivering specialized training in emergency medicine. The consultant/specialist will be responsible for handling emergency cases remotely. Qualifications Medical expertise in Emergency Medicine, Cardiology, and general Medicine Experience in telemedicine or remote healthcare services is a plus MBBS with MD (Emergency Medicine) or DNB (Emergency Medicine) • Alternatively, M.Sc. in Emergency Medical Technology or relevant Diploma in Emergency Medical Technician will be considered for technical roles • Prior experience in emergency departments or trauma centers is preferred Role Overview : As a Consultant in Emergency Medicine, you will: ✔ Review emergency triage cases handled at various partner hospitals ✔ Provide expert medical opinions and approvals on treatment decisions, recommendations, and emergency protocols followed ✔ Ensure quality and correctness in handling time-sensitive critical cases ✔ Collaborate with other specialists as needed for interdepartmental validation Engagement Format: • Association-based (not salary-driven) • Flexible hours; review-based responsibilities • Ideal for senior consultants, emergency physicians, or retired practitioners seeking meaningful clinical engagement Show more Show less

We are looking for 8 years to 12 years detailed oriented and experienced QA Functional Tester with a strong background in payments messaging systems (e.g., SWIFT, ISO 20022) and hands-on experience with Mainframe environments (e.g., COBOL, JCL, DB2). The ideal candidate will be responsible for creating and executing functional test cases to ensure high-quality delivery of payment processing applications in a Mainframe-based architecture. Analyze functional requirements and translate them into comprehensive test scenarios and cases. Perform functional, regression, and integration testing for payment systems (SWIFT, ISO 20022, SEPA, ACH, etc.). Validate message formats, routing rules, and compliance with payment standards. Conduct testing on Mainframe-based applications, including job execution and data validation. Utilize tools such as JIRA, HP ALM/QC, or similar to manage test plans, defects, and reporting. Collaborate closely with business analysts, developers, and stakeholders to understand business processes and deliver test coverage Participate in defect triage and provide accurate test reports and metrics. Support UAT and post-deployment verification in production-like environments. Good hands on experience in QA functional testing. Strong knowledge of Payments domain, especially SWIFT, ISO 20022, SEPA, or domestic clearing protocols. Experience testing Mainframe applications (COBOL, JCL, DB2, CICS). Familiarity with message validation and file-based interfaces (XML, MX/MT messages, etc.). Solid understanding of test lifecycle and methodologies (Agile/Waterfall). Experience with test management tools such as JIRA, HP ALM, or Zephyr. Strong SQL/database query skills. Excellent communication and documentation skills. Show more Show less

We’re reinventing the market research industry. Let’s reinvent it together. At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it. What You’ll Do Build & Lead: Recruit, mentor and grow a high-performing security squad. Operate in Ambiguity: Help the Numerator International organization identify and triage the most impactful security practice upgrades and implementations. Influence & Evangelize: Partner with product/app teams to improve security monitoring, manage inbound triage, and threat modeling. Hands-On Security: Own vulnerability management, incident playbooks and regular security reviews. Metrics & Reporting: Bring existing key security KPIs (e.g. MTTR on incidents, open vuln counts) to the International teams and drive continuous improvement. Advocate Innovation: Prototype new tools or practices—while not the main focus, you’ll make the case. What You'll Bring to Numerator Must-Have 5-6+ years in application/cloud security (SaaS preferred) Proven track record building small, cross-functional security teams Strong stakeholder skills—able to persuade engineers and execs alike Hands-on with code reviews, pen tests, CI/CD security gates CI/CD pipelines and deployment Terraform & Ansible Excellent written/ verbal English Nice-to-Have SOC2 & PenTest experience CISSP, CISM or equivalent GitHub Advanced Security tooling Deep familiarity with AWS/Azure security services (CloudWatch / Defender) Experience with DevSecOps toolchains (Sentinel, JupiterOne, JumpCloud / Kace / ESET, etc.) Show more Show less

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations Job Description The Manager, ERP Support Team is responsible for leading a team of support engineers to ensure the delivery of exceptional technical support for ERP systems. This role focuses on managing team performance, overseeing escalations, and ensuring the team provides efficient, high-quality solutions to complex customer challenges. As a customer-centric leader, the Manager fosters a culture of accountability, responsiveness, and continuous improvement, ensuring that the support team consistently meets or exceeds customer expectations. By closely monitoring operational workflows, case handling, and escalations, the Manager ensures timely resolutions and adherence to Service Level Agreements (SLAs). The Manager works collaboratively with cross-functional teams, including Product Management, Engineering, and Customer Success, to resolve systemic issues, advocate for customer-driven product enhancements, and align on support objectives. Additionally, this role involves developing and implementing strategies to optimize support operations, improve team capabilities, and proactively address recurring customer issues. This position requires strong leadership, problem-solving skills, and a customer-first mindset. The Manager, ERP Support Team, plays a vital role in shaping the team’s success while contributing to customer satisfaction and the overall effectiveness of ERP support operations. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. Responsibilities Leadership and Team Management Guide and mentor the support team, fostering a culture of accountability, collaboration, and continuous learning. Set performance goals, provide constructive feedback, and develop individualized growth plans to enhance team capabilities. Lead daily stand-ups to align on case priorities, escalations, and team blockers. Escalation Management Oversee escalated cases, ensuring adherence to escalation protocols and effective communication with stakeholders. Act as an escalation owner for high-severity issues, coordinating resolution strategies with cross-functional teams. Manage structured handling of escalations, escalating to Directors or senior leadership when required. Process and Workflow Optimization Continuously evaluate and refine support workflows, triage, and escalation procedures to enhance efficiency and customer satisfaction. Lead initiatives for process improvements informed by performance data, feedback, and post-mortem reviews. Ensure adherence to SLAs and proactively address cases nearing SLA thresholds. Performance Tracking and Reporting Monitor team performance metrics (KPIs), such as response times, backlog counts, and escalation summaries. Analyze trends and generate weekly/monthly performance reports to inform strategic decisions and share insights with leadership. Conduct quarterly strategic reviews to assess team performance, identify process gaps, and align on goals. Resource and Capacity Management Develop staffing and scheduling plans to ensure adequate support coverage, including shift rotations and flexibility for changing demand. Optimize resource allocation to balance workload distribution and improve case handling efficiency. Adjust headcount or allocate additional resources based on workload and business priorities. Collaboration and Cross-Functional Engagement Serve as the primary liaison between the support team and other departments, including Product, Engineering, and Sales. Participate in cross-functional meetings to discuss product updates, recurring issues, and areas requiring collaboration. Advocate for customer needs in cross-department discussions, ensuring alignment on issue resolution strategies. Training and Knowledge Sharing Assess training needs and organize targeted technical sessions with R&D or Product teams to address skill gaps. Ensure the team contributes to and leverages the knowledge base, with regular compliance checks for accuracy and relevance. Facilitate post-mortem reviews for incidents and outages, documenting lessons learned and implementing preventive measures. Customer-Centric Operations Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, clarity, and customer satisfaction. Communicate effectively with customers during escalations, providing clear updates and managing expectations. Maintain transparency and professionalism in all customer-facing communications to build trust and loyalty. Qualifications Education Bachelor’s Degree in Information Technology, Business Administration, or a related field; equivalent professional experience will also be considered. Certifications such as ITIL v3/v4, PMP, or APICS are a plus but not required. Familiarity with customer support methodologies, incident management, and service delivery frameworks (e.g., ITIL, SDLC) is advantageous. Experience 6+ years of experience in technical support, with at least 2+ years in a leadership or managerial role. Proven ability to handle high-severity escalations, optimize workflows, and improve team performance. Experience with ERP systems (e.g., QAD, SAP, Oracle ERP, Dynamics 365) is highly advantageous. Technical Skills Strong understanding of support workflows, escalation protocols, and SLA management. Familiarity with debugging tools, troubleshooting methodologies, and basic database management. Proficiency in analyzing performance data and identifying trends to drive informed decision-making. Soft Skills Exceptional leadership and communication skills, with the ability to engage technical and non-technical stakeholders. Strong focus on customer satisfaction, with a deep understanding of customer needs and a commitment to exceeding expectations. Strong analytical and problem-solving abilities, with a focus on driving customer-centric solutions. Skilled in decision-making, balancing customer needs with organizational policies and resource constraints. Adaptable and proactive in addressing evolving technologies, customer needs, and organizational priorities. Experienced in mentoring and coaching team members to enhance their knowledge, performance, and growth. Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it. What You’ll Be Doing: Evolent Mission: achieve better outcomes for people with the most complex health conditions by integrating provider care across to improve the patient care journey. We have roughly 5000 employees across 3 different countries, but only provide health care in the US. 100% remote company, officially HQ’d in Virginia in the US with offices also in Pune and Manilla. We are publicly traded on the NYSE and our revenue is north of $2B, and we’ve given guidance to continued growth and expansion to the investment community. Are you passionate about data analysis and tech operations and looking to make a significant impact in a dynamic and collaborative environment? Join our team to leverage your SQL expertise, bridge the gap between development and business teams, and drive successful user acceptance testing. Engage directly with clients, lead go-live initiatives, and continuously seek opportunities for process improvements. Showcase your skills in managing critical client systems, resolving complex issues, and ensuring data quality and compliance. Elevate your career with us, where your technical proficiency and commitment to excellence will be highly valued and rewarded. The Day-to-Day Manage daily product and data operations and provide essential support for critical client systems Interface directly with clients through calls, meetings, and detailed reports Lead and support client go-live initiatives, ensuring smooth transitions and seamless handover to TSO post 30-day warranty period Analyze, triage, and resolve client-reported issues promptly, ensuring adherence to SLAs Design, configure, and script using advanced MS SQL Server tools Conduct in-depth data analysis using SQL, proprietary applications, app insights, data dog logs, and JIRA Participate actively in User Acceptance Testing and review go-live plans to ensure readiness and success Identify opportunities for process improvements and contribute to the development of new processes Should be open to work during the weekend if required. Develop SQL scripts and manage database projects to address new enhancement requests. Proven experience as a Data Engineer or in a similar role. Work on CI/CD GIT pipelines to manage and deploy code efficiently. Strong proficiency in SQL and database management. Create and modify SSIS packages to support data integration and transformation processes. Hands-on experience with CI/CD pipelines, GIT, and MS Azure. Understand and implement ETL (Extract, Transform, Load) processes. Proficiency in creating and modifying SSIS packages. Utilize tools such as Visual Studio, CI/CD, GIT, and MS Azure to perform daily tasks. Solid understanding of ETL processes. Experience with Visual Studio. Ability to work under tight deadlines and manage multiple tasks simultaneously. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills. Open to work in shifts including night shifts well Required Experience: Bachelor’s Degree 3-5 years in application workflow, data analytics, and reporting roles Intermediate to expert SQL and QA experience Expertise in JIRA, including report generation and creating kB articles. Understanding of MS SQL Server features (SSIS, SSAS, XML, Service Broker, Full-Text) Technical proficiency in data manipulation and analysis using MS Access and Excel Code debugging to identify issues Knowledge of BI tools (MicroStrategy, Power BI, SSRS) Strong written and verbal communication skills Customer service oriented, strong organizational and time management skills Self-motivated, detail-oriented, and able to learn new systems independently Preferred Experience: SQL Server Certification (Querying) Experience with ETL processes Prior experience with JIRA and Confluence Healthcare IT experience Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status . Show more Show less

Job Description Role: Analyst, Global Complaints Management Team: Quality Designation: Associate Location: Chennai, India Position Summary The position is responsible for managing device or pharmaceutical complaints and adverse events globally. Duties may include the following: initial triage of complaint files, assessments of reportability, escalating customer advocacy events, submitting regulatory reports in accordance with applicable regulations, referring potential safety cases to applicable department, obtaining additional information for events, providing updates to reports, and assuring timely processing of complaint files with regards to regulatory reporting. Essential Duties & Responsibilities Serve as the primary customer contact to collect event registration information from customers per SOPs. Manage complaint lifecycle: registration, sample retrieval, investigation, and closure/reopening. Gather additional information for events as needed. Handle customer advocacy issues and escalate complex events with significant consequences to Specialist/Team Lead. Provide accurate information to customers (verbal/written) during the process. Oversee event management, including customer response and closure/reopening. Coordinate with SMEs, GCM Specialist/Team Lead for event resolution. Stay updated and compliant with company policies, including Information Security Management Systems. Maintain confidentiality and security of all company and customer information. Knowledge, Skills & Qualifications Experience with or knowledge of medical terminology and how medical/pharmaceutical products are typically used in a clinical setting. Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers. Able to think critically to determine the type of questions which need to be asked to gather necessary information and demonstrate ability to collect, analyze and interpret complaint and adverse event information. Able to write narratives regarding the complaints. Must have good computer skills, effective keyboarding skills. Must have excellent telephonic and listening skills. Education And Experience Required: Graduate of Science or Medical Engineering or Graduate of Allied Science. Preferred: Bachelor of Science Degree in Nursing, Bio-Medical Engineering, Pharmacy, Medical Technology/ Clinical Laboratory Science and experience in a health care environment, and/or within a quality/compliance/regulatory organization in an FDA regulated business. Individual should have work experience of 3-7 years in a similar role: experience in a medical device organization is a plus. Minimum Qualifications Must be at least 18 years of age. Must pass pre-employment background check. Physical Requirements And Work Environment This is largely a sedentary role. This job operates in a professional office environment and routinely uses standard office equipment. Show more Show less

About the role Job Summary: Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tool either via phone or emails You will be responsible for In this job, I am accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvement and finding solutions by applying CI tools and techniques Handle Inbound / Outbound Calls within the critical metrics Knows and applies fundamental work theories/concepts/processes in own areas of work To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time Responds with appropriate levels of urgency to situations that require quick response or turnaround Ability to the analyze the root cause and handle 1st level issues Ability to make informed and timely decisions You will need I am accountable for in my job: Stakeholders NA Technicians Maintenance Ops Center Operational skills relevant for this job: Experience relevant for this job: Basic MS Office - Excel, Any Graduate (Preference of Mech. Engg.) Speed and Accuracy Active Listening English Speaking, Reading and Writing Logical Thinking Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Show more Show less

Job Title: NOC Operation Engineer -I Location: Noida (Hybrid) Rotational Shifts Summary A Network Operations Center (NOC) Engineer is essential to ensuring the reliability, performance, and security of an organization's network infrastructure and systems. They are responsible for monitoring network activity, identifying and resolving issues, and maintaining optimal system performance. The engineer also collaborates with internal teams and external vendors to minimize service disruptions and maintain service-level commitments. Job Overview: A Network Operations Center (NOC) Engineer is responsible for monitoring, troubleshooting, and maintaining an organization’s network and IT infrastructure to ensure high availability and uninterrupted service. Their primary goal is to detect and resolve issues quickly to minimize downtime and ensure optimal system performance. NOC Engineers typically operate from a centralized facility known as the Network Operations Center, where they oversee network activity, respond to incidents, and support ongoing infrastructure operations. Key Responsibilities: • Continuously monitor network, server, application, and cloud infrastructure health using tools such as LogicMonitor, Dynatrace, AWS CloudWatch, and proprietary monitoring platforms. • Detect anomalies, performance degradation, or system outages and initiate prompt response procedures • Accurately assess and classify the severity of incidents, ensuring proper notification, escalation, and resolution within defined SLAs. • Maintain and update incident tickets using ITSM tools, documenting resolution steps, impacted services, and post-incident details. • Analyze logs, alerts, and system behaviors to identify the root cause of issues across routers, switches, circuits, and other network components. • Perform initial triage and resolution; escalate complex issues to Tier II/III teams or vendors as appropriate • Collaborate with telecom carriers, international ISPs, and managed service providers to troubleshoot circuit issues, including latency, packet loss, and downtime. • Follow up on escalated cases and obtain Root Cause Analysis (RCA) or Reason for Outage (RFO) reports for internal records. • Respond to automated alerts, ensuring timely validation and prioritization based on impact and urgency. • Execute standard operating procedures (SOPs) for frequently occurring issues and escalate deviations or unknown scenarios • Assist in scheduled maintenance tasks and support change implementation in accordance with change management policies. • Validate post-change stability and monitor affected systems for anomalies • Maintain up-to-date NOC documentation, incident logs, shift handover reports, and knowledge base articles. • Prepare Excel-based reports on network uptime, incident trends, capacity utilization, and SLA compliance for internal analysis. • Monitor data center environments including power (UPS), temperature, humidity, and equipment status via DCIM tools. • Respond to alerts indicating threshold breaches and coordinate with facilities or on-site personnel for immediate action • Provide clear and timely updates to internal stakeholders, including IT support, application teams, and project managers. • Participate in regular handovers and shift briefings to ensure continuity in operations Requirement & Education Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience. • 2–5 years of experience in a Network Operations Center (NOC) or core technical (Server & Network) support environment. • Strong understanding of TCP/IP, LAN/WAN technologies, DNS, DHCP, VPNs, Firewalls, routers, switches, and load balancers. • Experience with enterprise monitoring tools such as LogicMonitor, Solarwinds, Dynatrace, AWS CloudWatch, or similar. • Familiarity with Networking monitoring tools & ticketing systems (e.g. Logic Monitor experience, FreshService, AWS CloudWatch, AppNeta & Lansweeper). • Proficiency in Microsoft Excel for data analysis and reporting. • Follow established procedures and documentation precisely to maintain consistency and compliance across operations. • Contribute to the development and continuous improvement of operational processes and documentation standards. • Strong analytical and troubleshooting skills, with a methodical approach to problem-solving. • Excellent written and verbal communication skills. • Willingness to work rotating shifts, including nights, weekends, and holidays. Preferred Certifications (Optional but Advantageous): • CompTIA Network+ • Cisco CCNA or higher • AWS Certified Cloud Practitioner or CloudWatch experience • LogicMonitor Certified Associate (LMCA) • Microsoft Certified: Azure Fundamentals or related Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to sit and/or remain stationary for extended periods of time. Individual will be required to type and/or operate a computer and other office productivity machinery for extended periods of time. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; transcribing; viewing a computer terminal and/or extensive reading. The person in this position may need to occasionally walk or otherwise traverse, stand, exert up to 10 lbs. of force to push, pull, lift orotherwise move objects, bend, reach, kneel, and/or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.. Show more Show less

About the role Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tool either via phone or emails You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvement and finding solutions by applying CI tools and techniques Handle Inbound / Outbound Calls within the critical metrics Knows and applies fundamental work theories/concepts/processes in own areas of work To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time Responds with appropriate levels of urgency to situations that require quick response or turnaround Ability to the analyze the root cause and handle 1st level issues Ability to make informed and timely decisions You will need Basic MS Office - Excel, Any Graduate (Preference of Mech. Engg.) Speed and Accuracy Active Listening English Speaking, Reading and Writing Logical Thinking CF Standard Role Code: OPS-CCH-IC1 Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation Show more Show less

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The GSOC Supervisor - Customer Service , assigned to one of Pinkerton's largest global clients, leads the day-to-day activities of assigned shifts within the client's alarm monitoring centre. The Supervisor is responsible for line-level supervision of up to ten Operators, ensures that all positions are staffed with qualified personnel and operations are conducted within established policies and procedures. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Receive shift pass-down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance. Maintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally. Draft and send emergency mass notifications and other crisis communications. Ensure that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents in a timely manner. Assist the client's security personnel with the development and/or revision of security operation centre processes, protocols, and systems. Identify and route security concerns for resolution regarding physical security alarms. Provide back-up support and on-call functions, as needed. Oversee quality control and oversight for all production, support, and staffing functions in conjunction with BAC Operations Manager. Directly assist in developing and maturing the capabilities of the BAC including support for operations and the intelligence/analytics areas. Supervise the maintenance and deployment of a knowledge management dashboard. Partner with Operations Manager to identify process and quality improvements. Triage and manage incidents of workplace violence or other associate misconduct. Develop and execute training for the Operators in all control room functions and conduct training exercises with the field leadership team. All other duties, as assigned. Qualifications Graduate with at least five years of experience in BMS, command centre, and/or Customer Service operations including dispatch duties within a Supervisor role. Effective instructional, written, and verbal communication skills. Customer service skills. Knowledge of research and analysis processes. Able to multitask in a fast-paced, and at times stressed work environment. Comfortable with a high-tech work environment and constant learning of new tools and innovations. Self-motivated, curious, and knowledgeable pertaining to news and current events. Dependable team leader with business maturity, enthusiasm, and a positive attitude. Computer skills; Microsoft Office. Working Conditions With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting. Flexibility to work all shifts, and willingness to assist the team with overtime when needed. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law. Show more Show less

What you’ll do: Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions. Participate in the after-hours rotation for your product, depending on product, region, or team size. Work a frontline schedule to resolve incoming tickets through Chat, Phone, and Web channels. Quickly resolve or triage incoming questions and software incidents. Ensure accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations. Capture case trend data through the use of incident categorization fields to help inform the root cause of customer contacts. Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs. Respond to new tickets with an initial response and attempt to resolve on the first contact. Accurately capture case notes and effectively manage cases by documenting all customer and internal resource interactions. Ensure that all notes are professional, concise, and actionable by others if needed. Set mutually agreed upon follow-up expectations and follow through on those commitments. Stay informed on product changes and rapidly learn information about product functionality changes. Recognize the bigger picture and adapt to change easily. Provide clear, concise, and relevant information, whether verbal or written, and choose the appropriate communication channel based on the level of urgency and detail that needs to be shared. Maintain composure and refuse to be paralyzed by uncertainty or ambiguity. Look for ways to make changes work rather than focusing on why change will not work, including making suggestions for increasing the effectiveness of changes. What you’ll bring: Previous experience in a technical troubleshooting or contact center role. Demonstrated ability to rapidly learn new concepts and ideas. Demonstrated ability to work effectively in situations characterized by continual change. A commitment to delighting our customers by showing empathy, listening actively, paying close attention to what is being said, and demonstrating comprehension of the question or issue. Ownership and responsibility for customer issues and the ability to collaborate across multiple teams to ensure customers receive flawless service on integrating software services. Ability to independently and confidently resolve more issues, relying less heavily on more tenured team resources. Professionalism with both customers and members of Blackbaud, showing respect for others, and welcoming ideas that are different from your own. Ability to anticipate obstacles or problems and take timely steps to minimize impact on intended results. Demonstrated ability to achieve positive, concrete results with a commitment to goals and independent motivation to achieve goals and objectives. Continual building of both Blackbaud and product knowledge, not only through direct experience but also by reviewing documentation and training materials. Responds constructively to feedback about individual strengths and weaknesses. Application of critical thinking and ingenuity to problem-solving; collecting information, asking thoughtful questions, analyzing, and testing various solutions to provide the best possible result to our customers. Ability to work US hours (8am – 6pm ET) Eligible for shift differential compensation. Some On call required after hours & weekends. Advanced level of English. It’s a bonus if you have one or more of the following: Experience with merchant processing, payment facilitator, or payment platforms, payment services providers, payment processing, and/or credit card processing. An understanding or experience with payment methods such as PayPal, Venmo, and Apple Pay. The ability to troubleshoot email deliverability concerns, including an understanding of SPF, DKIM, and DMARC. A general understanding of authentication processes such as SSO and MFA. Experience working in bookkeeping. Educational or professional experience troubleshooting web applications, cloud applications, infrastructure or web sites and single-page applications. An understanding of APIs (Application Programing Interface). You have experience troubleshooting email deliverability. Previous experience working in a technical support environment supporting educational software, parents or K-12 schools. Familiarity with the North American Education system. Show more Show less

Position Summary Deputy Manager – Firewall Operations - Deloitte Support Services India Private Limited Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Touché Tohmatsu Limited (DTTL) Global supports our network of national member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports. The Deloitte Firewall Management services is responsible for the firm’s overarching goals of enhancing data protection, standardizing, and securing critical infrastructure. As part of this effort, the Firewall Management service provides robust firewall security solutions to safeguard our network infrastructure. We are currently seeking a Firewall Operations Engineer to join our team. Work you’ll do The Firewall Operations Engineer role reports to the Manager of the Firewall Operations team. The role focuses on providing operational support and management of the Firewall infrastructure. The position works closely with the Architecture, Engineering, and Technical Delivery teams responsible for 24x7 firewall support to the Deloitte member firms. Key Responsibilities: Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure. First responder to monitored alerts, incidents, and issues. Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) Perform firewall policy changes, analysis and clean-up as requested by firms. Provide visibility and insight to assist customers with firewall activity and usage information. Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Deloitte location. Coordinate, triage, and troubleshot activities with customers. Accountable for executing tasks according to established standards, procedures, and processes. Able to communicate and work with customers and peers in different time zone and countries. Excellent written and verbal communication skills required. Must be able to easily analyse and communicate complex ideas to all levels of management. The Team The team At Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Location : India Work shift Timings : 11 AM to 8 PM Qualifications Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience 8 - 10 years of experience is provided as a guideline for hiring and represents the amount of experience typically needed to be successful in this role. Expert level knowledge of Check Point firewalls including additional blades. Knowledge of Palo Alto and Cisco firewalls Knowledge of LAN/WAN and network protocols Knowledge of monitoring tools and commands to ensure quick resolution to issues. Advanced level skill in firewall policy management Ability to manage support cases with external technology vendors. Knowledge of server technologies is a plus. Knowledge of virtual technologies is a plus. Excellent written and verbal communication skills required. Must be able to easily analyse and communicate complex ideas to all levels of management. Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe. Discipline and experience in recognizing and handling confidential and sensitive information. Excellent time management and attention to detail is essential. Ability to effectively prioritize and execute tasks in a high-pressure environment. How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. #EAG_Technology #CA-GN Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 301927 Show more Show less

Role Description JD We are looking for an automation QA Katalon studio expert - Tvm/Kochi , Immediate Joinees prefered. JD for automation tester: Experience with Java and Katalon Studio o Ability to maintain and update testing framework. Develop and coordinate test design, updates, and execution strategies for sprint-based delivery teams. Collaborate with QA Leads to develop comprehensive QA test plans for cross-vertical projects. Design and execute white-box technical tests to validate internal code logic and functionality. Create functional and non-functional test cases based on user stories and acceptance criteria. Execute test cases, document results with pass/fail details, and log defects as required. Contribute to the triage, management, and resolution of defects by collaborating closely with Developers, UAT Testers, and other stakeholders. Implement and maintain best-practice test management structures to ensure efficient workflows and quality standards. Communicate effectively with team members, including System Developers and Business System Analysts, through strong oral and written communication skills. Katalon studio tool expertise Skills Katalon Studio,Test Automation,Java Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You’ll Do: Design, develop, and maintain automation frameworks and test suites for Android and iOS mobile applications using Appium. Execute test cases in parallel across multiple devices using real device clouds or device farms (e.g., BrowserStack, AWS Device Farm). Collaborate with developers and product managers to understand requirements and deliver robust, scalable test automation solutions. Integrate automated tests into CI/CD pipelines such as Jenkins, GitHub Actions, or CircleCI. Monitor, debug, and triage automation test failures, working closely with developers to uphold quality standards. Leverage tools like Charles Proxy, Android Studio, Xcode, and Firebase for debugging and performance monitoring. Maintain test environments and contribute to test data and configuration management. Participate in code reviews and help improve overall test coverage and automation strategy. Engage in sprint planning, daily stand-ups, and sprint reviews, contributing from a QA perspective. Log, track, and manage bugs and tasks using Jira; ensure timely resolution and proper documentation. Analyze test results, report issues, and validate bug fixes. What Makes You Qualified? 1–4 years of experience in software test automation, with a strong focus on mobile automation. Proven expertise in Appium, with hands-on experience automating both Android and iOS applications. Experience with parallel test execution on real devices or emulators/simulators. Practical experience with device farms such as AWS Device Farm, BrowserStack, or Firebase Test Lab. Proficiency in scripting languages such as Java, JavaScript, Python, or similar. Strong knowledge of CI/CD tools and integrating automated tests into pipelines. Experience using proxy tools like Charles Proxy or Fiddler for debugging network traffic. Solid understanding of Android Studio, Xcode, and Firebase for app builds and crash analytics. Agile mindset with excellent communication and collaboration skills. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What You’ll Do Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions. Participate in the after-hours rotation for your product, depending on product, region, or team size. Work a frontline schedule to resolve incoming tickets through Chat, Phone, and Web channels. Quickly resolve or triage incoming questions and software incidents. Ensure accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations. Capture case trend data through the use of incident categorization fields to help inform the root cause of customer contacts. Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs. Respond to new tickets with an initial response and attempt to resolve on the first contact. Accurately capture case notes and effectively manage cases by documenting all customer and internal resource interactions. Ensure that all notes are professional, concise, and actionable by others if needed. Set mutually agreed upon follow-up expectations and follow through on those commitments. Stay informed on product changes and rapidly learn information about product functionality changes. Recognize the bigger picture and adapt to change easily. Provide clear, concise, and relevant information, whether verbal or written, and choose the appropriate communication channel based on the level of urgency and detail that needs to be shared. Maintain composure and refuse to be paralyzed by uncertainty or ambiguity. Look for ways to make changes work rather than focusing on why change will not work, including making suggestions for increasing the effectiveness of changes. What You’ll Bring Previous experience in a technical troubleshooting or contact center role. Demonstrated ability to rapidly learn new concepts and ideas. Demonstrated ability to work effectively in situations characterized by continual change. A commitment to delighting our customers by showing empathy, listening actively, paying close attention to what is being said, and demonstrating comprehension of the question or issue. Ownership and responsibility for customer issues and the ability to collaborate across multiple teams to ensure customers receive flawless service on integrating software services. Ability to independently and confidently resolve more issues, relying less heavily on more tenured team resources. Professionalism with both customers and members of Blackbaud, showing respect for others, and welcoming ideas that are different from your own. Ability to anticipate obstacles or problems and take timely steps to minimize impact on intended results. Demonstrated ability to achieve positive, concrete results with a commitment to goals and independent motivation to achieve goals and objectives. Continual building of both Blackbaud and product knowledge, not only through direct experience but also by reviewing documentation and training materials. Responds constructively to feedback about individual strengths and weaknesses. Application of critical thinking and ingenuity to problem-solving; collecting information, asking thoughtful questions, analyzing, and testing various solutions to provide the best possible result to our customers. Ability to work US hours (8am – 6pm ET) Eligible for shift differential compensation. Some On call required after hours & weekends. Advanced level of English. It’s a bonus if you have one or more of the following: Experience with merchant processing, payment facilitator, or payment platforms, payment services providers, payment processing, and/or credit card processing. An understanding or experience with payment methods such as PayPal, Venmo, and Apple Pay. The ability to troubleshoot email deliverability concerns, including an understanding of SPF, DKIM, and DMARC. A general understanding of authentication processes such as SSO and MFA. Experience working in bookkeeping. Educational or professional experience troubleshooting web applications, cloud applications, infrastructure or web sites and single-page applications. An understanding of APIs (Application Programing Interface). You have experience troubleshooting email deliverability. Previous experience working in a technical support environment supporting educational software, parents or K-12 schools. Familiarity with the North American Education system. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. R0012471 Show more Show less

Description As an Associate Technical Analyst, you will play a critical role in troubleshooting and resolving technical issues related to GT platform/products and digital advertising campaigns. The Analyst will partner with internal and external stakeholders to help understand and communicate business challenges and solutions across all revenue streams and collaborate with Ad Ops, Product, and Engineering teams to ensure seamless campaign execution. You Will Analyze trends to identify discrepancies Pull out data points for root cause analysis Create dashboards to track analysis Triage and respond to requests from internal stakeholders Read and maintain reports to proactively flag concerns Participate in after-action reviews Cultivate organization-wide relationships through listening, understanding challenges, and providing thoughtful solutions You Have This is our ideal wish list, but most people don’t check every box on every job description. If you meet most of the criteria below and you’re excited about the opportunity and willing to learn, we’d love to hear from you. SQL—Intermediate Python—Basic to Intermediate HTML—Intermediate Intermediate level understanding of statistics Looker/Tableau—Intermediate Understanding of data visualization programs (e.g. Grafana, New Relic) Front-end web app debugging Expert with Chrome dev tools or similar Some programming experience or the ability to read code is a plus You Are Detail-oriented—the little things matter Organized with demonstrated ability to prioritize and deliver timely work A team player and not afraid to roll up your sleeves and help when needed Self-sufficient and not afraid to take the lead and manage tasks independently Coachable and open to feedback Respectful—we treat each other with respect and assume the best of one another Not afraid to have fun! Technical with analytical mindset—You consume technical information with ease and can analyze large/complex data sets to identify patterns, synthesizing them into actionable conclusions A Problem Solver—Known for creating solutions and seeing them through to execution Curious—Willing to ask questions and challenge the status quo A great communicator—Strong written and verbal communication skills with the ability to break technical concepts down into everyday language Benefits At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love. Parental leave- Maternity and Paternity Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays) In Office Daily Catered Breakfast, Lunch, Snacks and Beverages Health cover for any hospitalization. Covers both nuclear family and parents Tele-med for free doctor consultation, discounts on health checkups and medicines Wellness/Gym Reimbursement Pet Expense Reimbursement Childcare Expenses and reimbursements Employee referral program Education reimbursement program Skill development program Cell phone reimbursement (Mobile Subsidy program). Internet reimbursement/Postpaid cell phone bill/or both. Birthday treat reimbursement Employee Provident Fund Scheme offering different tax saving options such as Voluntary Provident Fund and employee and employer contribution up to 12% Basic Creche reimbursement Co-working space reimbursement National Pension System employer match Meal card for tax benefit Special benefits on salary account Show more Show less

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. Preferred qualifications: Experience with identifying and mitigating reliability risks of large-scale service. Experience in storage consistency model and its tradeoffs. Experience with data infrastructure. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. In this role, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Write product or system development code. Participate in design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is seeking creative, high-energy and driven software engineers with hands-on development skills to work on a variety of meaningful projects. Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology. You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology. What You’ll Do Perform general application development activities, including unit testing, code deployment to development environment and technical documentation. Work on one or more projects, making contributions to unfamiliar code written by team members. Diagnose and resolve performance issues. Participate in the estimation process, use case specifications, reviews of test plans and test cases, requirements, and project planning. Document code/processes so that any other developer is able to dive in with minimal effort. Develop, and operate high scale applications from the backend to UI layer, focusing on operational excellence, security and scalability. Apply modern software development practices (serverless computing, microservices architecture, CI/CD, infrastructure-as-code, etc.) Work across teams to integrate our systems with existing internal systems, Data Fabric, CSA Toolset. Participate in technology roadmap and architecture discussions to turn business requirements and vision into reality. Participate in a tight-knit engineering team employing agile software development practices. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on network, or service operations and quality. Write, debug, and troubleshoot code in mainstream open source technologies Lead effort for Sprint deliverables, and solve problems with medium complexity What Experience You Need Bachelor's degree or equivalent experience 2+ years experience working with software design and ASP.Net and Angular technologies 2+ years experience with software build management tools like Maven or Gradle 2+ years experience with HTML, CSS and frontend/web development 2+ years experience with software testing, performance, and quality engineering techniques and strategies 2+ years experience with Cloud technology: GCP, AWS, or Azure What could set you apart Self-starter that identifies/responds to priority shifts with minimal supervision UI development (e.g. HTML, JavaScript, Angular and Bootstrap) Experience with backend technologies such as ASP.NET MVC/Web API Source code control management systems (e.g. SVN/Git, Github) and build tools like Maven & Gradle. Agile environments (e.g. Scrum, XP) Relational databases (e.g. SQL Server, MySQL) Atlassian tooling (e.g. JIRA, Confluence, and Github) Automated Testing: JUnit, Selenium, LoadRunner, SoapUI We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Who is Equifax? At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Show more Show less

About Company: Our Client is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Job Title: Payments Location: Pune(Hybrid) Experience: 5+ yrs Job Type: Contract to hire. Notice Period: Immediate joiners. Job Description: 7+ years of payments Business and /or Technical Analyst experience in Capital Markets and financial industry with specific expertise in Swift and Fiserv payment platforms. Drafting end to end test cases, test scripts, across SWIFT CPBR+, RTGS Management of testing & non-production environment for each test phase (Bank Employees not eligible to apply Only people with QE skills) Running QA & UATs with business & technical groups and ability to triage and articulate defects Management of test failure & resolutions Experience in SWIFT ISO/CBPR+ adoption, Swift MT-MX message creation, transformation, and enrichment Experience with payment hub & routing systems: Fiserv EPP, GTX, Prowide, BESS, etc. Experience integrating JIRA and Confluence. Experience in both Waterfall & Agile project environment. Show more Show less