Job requisition ID :: 84053 Date: Jun 12, 2025 Location: Delhi Designation: Senior Executive Entity: Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks Your work profile Deloitte India is seeking a SOC Analyst L1 with expertise in QRadar SIEM tool to join our Security Operations Center (SOC) team. The ideal candidate will have hands-on experience in configuring, managing, and optimizing QRadar SIEM tool, as well as a strong understanding of threat hunting techniques and SOAR tools. Desired qualifications 2 years of experience. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. Certification’s requirements: CEH/ CISSP/CISM/ CompTIA/ CASP+, or equivalent. Hands-on experience with QRadar SIEM Bachelor’s degree in engineering, information security, or related field. Location and way of working Base location: Mumbai Professional is required to work from office. Your role as a Deputy Manager Monitor security alerts and events from various sources, including QRadar SIEM. Perform initial triage and classification of incidents. Investigate alerts to identify potential security incidents. Escalate confirmed incidents to SOC L2 Analysts and/or Incident Response Team. Document incident details, actions taken, and resolution steps in the incident management system. Assist in the containment and mitigation of security threats. Utilize threat intelligence feeds and tools to enhance detection capabilities. Generate and deliver security reports and metrics to stakeholders. Participate in post-incident reviews to identify gaps and improvements in the SOC processes. Stay updated with the latest security trends, vulnerabilities, and attack vectors. Willingness to work in a 24x7 rotational shift model, including night shifts, is mandatory. How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome… entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. *Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices. At Deloitte, ethics and integrity are fundamental and not negotiable. We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process. We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte. We advise career aspirants to exercise caution. In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Responsibilities Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture. Accountable for overall data center service compliance and quality. Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies. Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes. Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed. Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams. Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines. Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes. Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees. Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents. Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities. Embody our culture and values. Qualifications Required Qualifications Bachelor’s degree in computer science or related technical field AND basic knowledge of computer hardware and components AND 5+ years’ experience supporting IT equipment or related technology or related experience working with technical teams. 2+ year(s) experience directing, supervising, or managing others. Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: Associate degree in Computer Science or related field and/or equivalent work experience. 4+ years’ experience supporting IT equipment or related technology. 3+ years’ experience working in a production, mission-critical 24x7x365 data center environment. Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt). 2+ years’ experience leading diverse, technical, or IT workforce of up to ten employees. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Description - Job Summary This role is responsible for designing and integrating quality requirements, processes, and practices into product development, design, and manufacturing. The role applies intermediate level of subject matter knowledge to solve complex business issues and drive continuous improvement. The role is pivotal in enhancing product quality and minimizing failure risks while adhering to established guidelines and policies. Responsibilities Position will be based in our two CM partner factories (about 10-20 km south/west from Sriperumbudur) Candidates are/will be local (live in Sriperumbudur/Chennai area and can daily come to the factory) Speak English and local language (Tamil) Candidate should have product quality/manufacturing experience preferably in electronics industry Good understanding of process/product quality, knowledgeable of IQC/IPQC/OQC and line/process audits (ISO, Agency, ESD, RM/FG handling, SOP, etc.) Strong quality tools knowledge/experience (RC/CAPA, 8D, Lean 6S, etc.) Good understanding of current PC technology/architecture and HW/SW Knowledge of programming/scripting and data mining/analytics is an advantage Working Mon-Fri, business hours Ability to support during weekends and out of business hours Factory presence 4 days/week, 1 day may work from home (depends on factory set-up, projects, pilots, production, etc.) Develops an understanding of the organization's inspection methods, quality guidelines, best practices, risk management practices etc. Designs and integrates quality requirements, processes, and practices into the development, design, manufacturing of a product or solution. Crafts test strategies using various test methodologies, builds test setups, automates test frameworks and tests plans. Analyzes and reviews portions of new product and solution designs and specifications for potential quality issues. Provides tangible feedback and proposes further changes to improve product quality and minimize risk of failures. Implements specified changes to product or process to reduce defects, improve quality, and lower costs. Works independently on moderate scope problems by applying professional expertise, exercising judgment, and resolving issues via root-cause analysis while following company policies and procedures. Consolidates and analyzes test reports, test data, and process results for assigned portions of components to identify trends and issues. Communicates product and process issue analysis to quality engineering leader and product team, and drives continuous improvement. Develops conclusions, recommendations, and written consolidated reports, contributing proactively through research, and sharing knowledge to foster a knowledge management culture. Knowledge and Skills: Understands PC architecture and components Knowledgeable of PCA manufacturing process and motherboard diagnostic/test Familiar with PC or 3C (computer, communication, and consumer electronics) products manufacturing processes Able to do a first level issue triage on manufacturing technical and quality issues Experienced with using engineering tools and software to evaluate products and manufacturing processes Self-motivated and proactive with demonstrated creative and critical thinking capabilities Able to fit in well with a team, understand capabilities and priorities while fostering a collaborative environment Able to effectively communicate project plans/proposals/results and to negotiate options at management levels Excellent written and verbal communication skills Fluent in English and local language Data driven with excellent analytical and problem-solving skills in manufacturing environment Education and Experience Required: Bachelor or master's degree in electrical, Test/Diags, Software Engineering, Mechanical, or equivalent Typically, 5-10 years of experience. 3-5 years of PC or 3C products related experience Knowledge & Skills Agile Methodology Auditing Automation Computer Science Continuous Improvement Process Corrective And Preventive Action (CAPA) Data Analysis Good Manufacturing Practices ISO 9000 Series New Product Development Pharmaceuticals Process Improvement Product Quality (QA/QC) Project Management Quality Management Quality Management Systems Risk Management Root Cause Analysis Test Automation Test Planning Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Responds to routine issues within established guidelines. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Engineering Schedule - Full time Shift - No shift premium (India) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law,

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are seeking for a highly motivated and customer-oriented IT Support Analyst to join our dynamic team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems and infrastructure. Position Overview This role involves providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure. You will be responsible for diagnosing and resolving technical problems, assisting with user account management, and maintaining computer systems and peripherals. The IT Support Analyst must Job Responsibilities : Provide exceptional customer service to all end users Consistently demonstrate exceptional customer service to all end users. Act as a role model within the team by demonstrating flawless customer service etiquette. Serve as a liaison between staff and technology to resolve issues and achieve desired results Delivery of athena’s employee technology experience Assist in integrating new employees into the technology environment through onboarding timeframe. Collaborate with employees across athena geographies throughout their tenure to make sure they have the tools and knowledge to be successful. Assist in training new employees. Share knowledge with colleagues and end users. Create and maintain documentation for self-service and team knowledge base of team and share lessons with colleagues. Enhance and support athena’s service offerings and technologies Assist team in the resolution of corporate support service desk tickets within established Service Level Agreement timeframes. Own the life cycle of a service desk ticket from initial submission through resolution or escalation as appropriate. Proactively identify systemic issues and triage to the appropriate internal teams. In instances of escalated tickets, collaborate with internal technology teams to ensure timely resolution. Maintain equipment inventory. Identify opportunities for training and documentation and collaborate with senior team members on delivery. Improve efficiencies in day-to-day tasks. Specialize in area of expertise as needed, including mobile devices, Macs, MS Teams, printer configuration, etc. Other duties as assigned by the Corporate Support Supervisor. Experience & Skills Required: Any Bachelor’s degree 3+ years of professional experience within service desk role. Understanding of infrastructure technologies. Proven track record of timely and accurate ticket work and documentation. Excellent customer service. Sustained history of proper ticket management, including proper response times, ticket documentation, and successful resolution. Ability to work accurately, independently, and efficiently through a heavy workload of varying ticket types. Expertise with the installation, configuration and troubleshooting of Microsoft Operating Systems, Microsoft Office Applications, Mac and Mac Application. Experience with public speaking in front of medium-sized groups for training purposes. Experience with troubleshooting and repairing conferencing and audio-visual technologies. Strong communication skills and ability to explain technological solutions to colleagues with a wide range of computer knowledge. Strong ability to prioritize, manage and complete multiple tasks and long-term projects accurately and efficiently. Flexibility to travel to additional corporate locations for support as needed. Clear and concise written and verbal communication skills. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

Job Description Job ID SRSOF013644 Employment Type Regular Work Style on-site Location Noida,UP,India Role Sr Software Engineer Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Job Profile 1. Collaborate with other members of the team, product owners, quality engineering team members, and documentation writers to ensure appropriate implementation of business requirements 2. Maintain and create patch builds for local and remote employees. Ensure smooth delivery of builds working with remote counterparts to provide coverage and hand-off of critical issues. 3. Act as point of contact for managing multiple releases across organization 4. Take responsibility for the release management process 5. Maintain service pack build and task stream management for all CE streams as well as interfacing with next new product deliverables 6. Communication with the Engineering and Stakeholders for new configuration and delivery options and improvement options 7. Develop and debug customer issues found in the installation of configuration code of the UKG system 8. Manage and own the deployment activities including the execution of the deployment Plans as per checklists 9. Work towards improvement of Release deployments with automation & process refinements 10. A mentoring role for other developers, building the skills of less experienced team members and proactively suggesting process improvements as a technical leader within the team. 11. Participates in the writing of technical documents (functional specifications, design documents, etc.) as required 12. Estimate the work required for new features 13. Collaborate closely with architects to design and conceptualize solutions for multi-tenant/cloud-based offering of the product 14. Experience in issue triage, troubleshooting & Root Cause Analysis 15. Follow the ITIL standard to push the code in production environments 16. Ability to learn and adapt new technologies and platform Qualification 1. 1-3 years of experience of release management, installation work in a client/ server architecture 2. Hands-On Experience on GCP, GitHub-action & Kubernetes Platform 3. Expert knowledge of DevOps, CI-CD pipelines, Terraform, Ansible Python & Java language. 4. Working knowledge of Jenkins for managing and publishing scheduled and ad-hoc builds 5. Working knowledge of Cloud-Based technologies 6. Experience with PostgreSQL and SQL scripting and understanding the deployment of scripts 7. Experience working with Gradle and Artifactory for developing builds and setting up release streams 8. Experience to manage Linux and Windows based platforms 9. Ability to communicate both verbally and written to a variety of audiences 10. Working with remote and local engineers and willingness to work off hours at times to deliver on customer commitments including weekends and holidays at times 11. BS or equivalent in Computer Science Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Business Project Lead Analyst - HIH - Evernorth ABOUT EVERNORTH: Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. Program Management & Delivery Lead Analyst Position Summary: The Program Management & Delivery Lead Analyst is responsible for the governance processes associated with business project delivery for the Finance and Accounting organizations. Responsibilities include elements of project management, status tracking, communication with workstreams and external stakeholders, content development to support communications, documentation of project artifacts, and facilitation of training and testing events. This individual will work with users, technology partners, other project team members, and workstream teams. Job Description & Responsibilities : The Program Management & Delivery Lead Analyst responsibilities include, but are not limited to: Content creation to support Kick off meetings for project initiatives and other communication material, Management of documentation on SharePoint and other project tools (Jira) Collaborate with Project Managers to create, maintain and monitor project plan Collaborate with Project Managers to create and maintain cutover and transition planning; support monitoring of cutover activity status. Support the administration and monitoring of Hypercare periods and performance relative to KPIs; may include routing issues and inquiries to appropriate subject matter experts Assist change and workstream leads to ensure training, end user support coverage is without gaps; support may involve content creation and user support triage Loading and management of test scripts in testing tool: Zephyr. Monitoring and development of formal testing entrance and exit gate materials Support the planning, administration and status reporting of testing cycles inclusive of tester & environmental readiness and defect tracking and remediation efforts. Coordination & Management of test triage calls Support development of testing scenarios in collaboration with workstream leads and QA teams; align testing scenarios to requirements for traceability. Review Scenarios for breadth and depth of coverage and support business stakeholder review process for “day in the life” testing coverage for UAT cycles. Support test script development with workstream leads as needed. Execute / administer program and governance management process inclusive of progress status reporting, risk and issue tracing and change control management. Create governance committee materials. Create broad communication materials for extended stakeholder teams Competencies / Skills: Ability to review deliverables for completeness, quality, and compliance with established project standards. Ability to resolve conflict (striving for win-win outcomes); ability to execute with limited information and ambiguity Ability to deal with organizational politics including ability to navigate a highly matrixed organization effectively. Strong Influencing skills (sound business and technical acumen as well as skilled at achieving buy-in for delivery strategies) Stakeholder management (setting and managing expectations) Strong business acumen including ability to effectively articulate business objectives. Analytical skills, Highly Focused, Team player, Versatile, Resourceful Ability to learn and apply quickly including ability to effectively impart knowledge to others. Effective under pressure Precise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills. Strong problem-solving and critical thinking skills Project Management Requirements gathering User interaction / customer service Reporting and Dashboards Experience Required: Qualified candidates will typically have 5 - 8 years of project experience within finance and accounting spaces inclusive of planning, status tracking, testing, and coordination & communication across multiple workstreams. Successful candidates will be high energy, self-starters with a focus on quality output and project delivery success. Successful candidates will have project experience in Oracle Cloud ERP & EDM technologies. Experience Desired: Bachelor’s degree in accounting, finance, or a related field preferred Desired Tool Experience & Project Practices: Oracle Cloud Tools (ERP & EDM), Microsoft Suite, Agile, Jira, Zeyphyr, Saviynt, Aveska, Sharepoint, and Confluence Demonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results. Experience with Agile delivery methodology. Location & Hours of Work (Hyderabad – Hybrid - 11.30AM IST to 8.30PM IST) Equal Opportunity Statement Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Summary This role will be responsible for providing analytics & reporting support (both internal & external), across different stakeholders for the broader P&O function as well as beyond P&0- e.g. Rewards, ESG etc.. The candidate will support the Analytics & Insights leadership on aspects of reporting and analysis, including data assesment and validation, as well as interpretation of the results. This role will be responsible for leading/collaborating for all the activities related to development and maintenance of P&O Reporting & Analytics in Power BI, Workday and other future platforms About The Role Key Accountabilities Define key performance indicators (KPIs) and measure the impact of analytics products on the business, providing regular updates to stakeholders. Collect, analyze and interpret information to generate meaningful insights to enable/support P&O & other stakeholder teams in critical decisions/initiatives Provide accurate and timely generation of reports using a triage of single or multiple sources, as required. Synthesize the information and identify meaningful trends for relevant stakeholders Collaborate to gather requirements and specifications to gain a better sense of shortcomings in reporting & visualization, if any and recommend solutions to enhance reporting and data management. Support Analytics & Insights leadership with opportunities for standardization/automation and scale, operational efficiency and continuous improvement in areas of reporting & creation of products/solutions Partner with teams in Analytics & Reporting to execute plans to improve stakeholder satisfaction with a focus on processes Serve as subject matter expert for assigned areas of business (EUPTD, ESG, GEA)reporting & analytics tools; assist with troubleshooting reporting issues and taking care of questions. Embrace latest technology & partner across teams in Analytics & Insights/PTDI for supporting the leadership in areas of productization, new product development & dashboard strategy Seek continuous improvements to improve the capabilities & efficiency Maintain full compliance with internal and external guidelines People And Organizational Leadership Candidate who is independent, self-motivated, proactive, results-oriented and able to provide a high level of satisfaction through the delivery of insights Subject matterl expert with analytical acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment Embrace continual professional development, drive to take on new responsibilities and projects and work experiences with all P&O teams Key Performance Indicators Quality KPI targets met as per P&O/business expectations All projects delivered as per stakeholder expectations Drive design and enhancement of existing services / deliverables/reports and dashboards Develop and track key performance indicators (KPIs), and monitor progress against targets. Drive the development and adoption of self-service analytics capabilities Contribute to broader Analytics & Insights goals via supporting process improvements, capability presentations and value-addition to I&A level decision making Ensure work safety, Ethics, Compliance and Integrity in business practices and interactions Functional Skills And Knowledge Strong Analytical Skills: Deep understanding of reporting concepts, product platforms and techniques, with the ability to translate P&O/business requirements into analytical solutions. Technical Knowledge: Familiarity with data analysis tools, data reporting & visualization platforms, and statistical modeling techniques, preferably Power BI Communication and Collaboration: Excellent verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Business Acumen: Understanding of the relevant business/P&O domain and industry trends, enabling effective decision-making and alignment of analytics initiatives with business goals. Problem-solving: Ability to identify and resolve complex analytical and technical challenges, ensuring the accuracy and reliability of analytics solutions. Stay updated with the latest Power BI features and best practices to continuously improve reporting capabilities. Minimum: University degree and management/professional qualification in related field, e.g., business, life sciences, HR Desirable Requirements 5+ years experience in data analysis, reporting, and dashboard creation, advanced knowledge on Excel Proficiency in Power BI and other data visualization tools. Experience with automation tools. Exceptional written and verbal communication skills along with collaboration and listening skills Ability to ideate requirements & design iteratively in collaboration with other PTDI teams Hands-on expertise to present any new capabilities or KPI dashboard demo for Senior stakeholder Strong analytical skills, attention to detail, excellent communication skills, and the ability to work collaboratively with cross-functional teams. You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards Commitment To Diversity And Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Show more Show less

Associate Detection & Response Analyst - MDR We are seeking someone with a passion for cyber security to join our team. As a SOC Analyst with Rapid7 you will work with Rapid7’s advanced tools to investigate and triage high priority security events. Working with Rapid7’s Tactical Operations team (TACOPS) is an ideal opportunity to gain a deep understanding of threat detection and response. As part of this team you will be in the best position to develop the skills needed to build a career in cyber security. This is a hybrid role based in our Arlington, VA Security Operation Center. About The Team Rapid7 Managed Detection and Response (MDR) is built from the ground up to bring motivated and passionate security talent face to face with emerging threats, practical challenges, and evil at scale. Our MDR service uses an impact-driven mindset to focus efforts on effective solutions, encouraging personal and technical innovation within the SOC. MDR provides 24/7/365 monitoring, threat hunting, incident response, and more with a focus on endpoint detection and behavioral intelligence. About The Role Most days for Associate Analysts will consist of reviewing alert data to identify evil activity in customer environments. In these roles you will be empowered to steer investigations. Investigations include everything from evidence acquisition and analysis to figure out how the intrusion began to identify any malicious or unexpected activity related to the event. Based on this investigation you will be responsible for writing an incident report which includes your technical analysts, documented findings and remediation recommendations for customers. Your colleague, a Customer Advisor, will be responsible for direct communication with the customer. You will have fellow analysts who will be ready to help you if you encounter a problem or have a question, including Mid, Senior and Lead Analysts. In addition to live response, in the event of a security incident that rises to the level of a Remote Incident Response engagement, Associate Analysts may be tasked with performing investigation tasks related to the investigation. In this circumstance you will focus on helping a team track threat actor actions across an environment by examining forensic artifacts. Additional information about our team and culture can be found here: https://www.rapid7.com/resources/soc-analysts/ To watch an Associate Analyst in action, check out this webinar: https://www.ultimatewindowssecurity.com/webinars/register.aspx?id=3710 Our Associate Analysts have also contributed to the identification of Zero-Day vulnerabilities: https://www.rapid7.com/blog/post/2022/04/14/cve-2022-28810-manageengine-adselfservice-plus-authenticated-command-execution-fixed/ In This Role, You Will Deliver world-class threat detection services using traditional threat intelligence-based detection and user behavior analytics Conduct or assist with Rapid7 incident response investigations. Assist in capturing and deploying knowledge of attack methodologies Provide continuous input to Rapid7 product development teams The Skills You’ll Bring Include A passion for cybersecurity Problem solving, critical thinking, and ingenuity. A keen curiosity and excitement to learn Willingness to work on a shift schedule, including evenings and a Saturday or Sunday The Rapid7 MDR SOC has a shift rotation which requires associate analysts to work a 4:3 schedule from 10 AM - 8 PM after a 90 day onboarding and training period. The shifts are from Sunday-Wednesday and Wednesday-Saturday. Knowledge of Windows, Linux operating systems Fundamental knowledge of security concepts (lateral movement, privilege escalation, persistence methods, command and control, exfiltration, etc.) Security Certifications (GFACT, GSEC, GCIA, GCIH, CySA+, CASP+, Security+, etc.) Scripting/coding ability Participation in CTF events Participation in red team/blue team training tools such as HackTheBox, TryHackMe, and LetsDefend We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today. About Rapid7 At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact. Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next. Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges. Show more Show less

Company Description McFadyen Digital is a global Digital Commerce Agency with a 30-year history of innovation for more than 250 of the world’s top brands. We deliver digital commerce, marketplace, digital marketing, and user experience services from our offices in North America, South America, and India. Across all practices, we help our clients reach their goals by ensuring that technology is implemented strategically and adopted in a way that meets their business objectives. Learn more about us at our website: www.mcfadyen.com Job Description Do you have a passion for technology and solving problems? Are you an innovative person? Are you self-directed, confident, and able to work without requiring a great deal of structure or supervision? Are you highly self-motivated and have a head full of ideas? If you answered yes to these questions, we want to talk to you!! McFadyen Digital is looking for a new A-player to join our team. We would love to share with you the amazing journey that is work for a great e-commerce company as McFadyen is. If you would like to work with the overseas team, Magento is your specialty and big challenges do not scare you, let’s talk about this amazing opportunity Top 5 Responsibilities Writing and maintaining the modules of Adobe Commerce/ Magento2 EE/Cloud Write clean, modular, robust code to implement the desired requirements with little or no supervision Create reusable components, which can be configured for different projects Writing unit test cases and unit testing of the code written Review business requirements working with other team members Additional Responsibilities Work with the QA and Customer Support teams to triage and fix bugs with rapid turnaround Contribute ideas for making the application better and easier to use; Research on new integration and plug-in capabilities. Build new capabilities through PoCs. Qualifications Top 5 Qualifications Strong PHP and Adobe Commerce / Magento skills with an emphasis on Object Orientated Programming Strong experience on MYSQL DB Experience with Agile methodologies Strong understanding of the Magento System Architecture, Design, Theming, Functionality Enhancements, Configuration Experience in creating customizable plugins for Magento Additional Responsibilities Follow a user-centered design process, UI / UX integration experience Should have the knowledge to customize Magento Theme Experience in creating modules (payment, shipping, etc.) Good understanding of Zend framework preferable. Experience in UI development and integration for the web and mobile applications that scale to high-volume production quality Strong understanding of W3C compliant HTML and CSS Good HTML5, CSS3, AJAX, JSON skills & solid programming background in PHP for implementing web technologies Experience in creating responsive web applications using Bootstrap Experience in hand-coding JavaScript (ES5/ES6) and jQuery Conceptual and implementation knowledge of MVC framework. Knowledge and integration experience with server-side communication using Ajax and JSON; Experience developing sophisticated front-end applications and solving Cross-browser, Cross-platform, cross-mobile UI issues; Understand implement SEO and Accessibility compliance to the developed applications; Understanding of build tools like Web pack, Grunt, Gulp Good exposure to eCommerce is preferred. Exposure to Mirakl or other marketplace platforms is a huge plus. Experience in PWA is a plus. Additional Information Our Core Values: Client Focus, Owning the Outcome, Adaptable, Caring McFadyen’s goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients, partners and internal teams. At McFadyen we truly believe our employees are our most valuable asset. Across our locations in the US, Brazil, and India, we offer a world class work culture that enables top notch delivery for some of the world’s most influential companies. McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law, where applicable. Show more Show less

Summary Description Summary of This Role Evaluates, tests, recommends, develops, coordinates, monitors, and maintains information security policies, procedures and systems, including hardware, firmware and software . Ensures that IS security architecture/designs, plans, controls, processes, standards, policies and procedures are aligned with IS standards and overall IS security . Identifies security risks and exposures, determines the causes of security violations and suggests procedures to halt future incidents. Investigates and resolves security incidents and recommends enhancements to improve security. Develops techniques and procedures for conducting IS security risk assessments and compliance audits, the evaluation and testing of hardware, firmware and software for possible impact on system security, and the investigation and resolution of security incidents. What Part Will You Play? Coaches Analysts Sr and Analysts II, I of how to monitor complex systems and response to known and emerging threats against the Global Payments network via intrusion detection software Guides on detailed, comprehensive investigation of security issues, i.e. to review security log data, interpret data in support of security event management process from various data feeds and triage on a wide variety of security events. Can provide investigation by himself. Manages incident handling processes which include implementation of containment, protection and remediation activities. Keeps up-to-date knowledge of new and emerging threats that can affect the organization's information assets by analyzing of third party software/solutions, IT configuration changes (including access control requests), and network/system architecture from risk perspective Responsible for the design and configuration of security systems, including proxy, remote access, mail gateway, intrusion prevention, wireless networking, data leak prevention, security information and event management and web application firewalls. Assesses and disseminates threats related to the enterprise in regard to current vulnerability by managing and developing an emerging threat model. Assesses risks based on changes to implementation of ISO(International Organization for Standardization)/BSO(Business Services Online); enhances knowledge of PCI(Payment Card Industry)/Logical Security guidelines and models, HIPPA(health insurance portability and accountability act), PII(Personally Identifiable Information) , and Card personalization. Guides on creating cost effective solutions for system/application development regarding Information Security processes and concepts in applicable systems and software. Performs day-to-day Information Security functions pertaining to computer security software products and processes. Works closely with subject matter experts and management to develop skill set for non-routine work. Enhance understanding of business objectives and helps providing direction based on risk, Corporate Security Policy, and association and regulatory guidelines. Develops long term strategies for conducting system penetration, vulnerability and web application testing, risk assessments, policy creation. What Are We Looking For in This Role? Minimum Qualifications Bachelor's Degree Relevant Experience or Degree in: Bachelor's degree in Computer Science, Info Security, or related field Typically Minimum 6 Years Relevant Exp Including network operations or engineering or system administration on Unix, Linux, MAC(Message Authentication Code), or Windows; proven experience working with security operations, intrusion detection systems, Security Incident Even Management systems, and anti-virus collection logs; including knowledge of industry standard security compliance programs ((PCI(Payment Card Industry), SOX(Sarbanes-Oxley) , GLBA(Gramm Leach Bliley Act)), etc.). Knowledge of industry standard security compliance programs ((PCI(Payment Card Industry), SOX(Sarbanes-Oxley) , GLBA(Gramm Leach Bliley Act), etc.) Preferred Qualifications Professional certifications CISSP(Certified Information System Security Professional),CISM(Certified Information Security Manager) ,CISA(Certified-Information-Systems-Auditor),GSEC(GIAC Security Essentials) ,Network +,Security + What Are Our Desired Skills and Capabilities? Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review). Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead). Risk Assessment - Ability to identify, communicate, and mitigate risk within technical solution designs Industry Knowledge - Continued self-education of new and emerging threats and relevant processes, controls, or technologies to mitigate them. Incident Response - Knowledge and skills to contribute to all phases of Incident Response. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Tableau . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Description As the Jr Client Operations Partner, you will manage ongoing manufacturer database maintenance quality and scoping of change requests, reviewing new item placements and coding and leading client inquiry triage and resolution. You will directly communicate with clients and client operations support teams and collaborate with cross-functional Operations and Technology teams. Responsibilities: Scope and prototype change requests for custom databases Review new item reports and ensure items are placed as per client DB standards Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation Assist in the coding of new items and creating custom database market orders Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections Maintain client database and category guidebooks Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology) Address syndicated database support questions and client inquiries Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics Work with the Extract team to understand extract challenges and re-run needs Open client inquiries and REAP tickets as necessary Qualifications MBA graduate is preferred Proficiency in management and maintenance of data modeling, and query optimization Knowledge of data extraction, transformation, and loading processes Experience with data validation and quality assurance Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues Ability to explain technical concepts to non-technical stakeholders Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions Adaptability to handle unexpected challenges and changes Thoroughness in scoping change requests and documenting client inquiries Experience in client-facing roles and servicing clients is a plus Ability to manage multiple tasks and clients simultaneously, prioritize workload, and meet deadlines Detail-oriented approach to maintaining guidebooks and documentation Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion Show more Show less

Job Description Role: Analyst, Global Complaint Management (Customer Response) Team: Quality Designation: Associate Location: Chennai, India Position Summary The position is responsible for managing device or pharmaceutical complaints and adverse events globally. Duties may include the following: initial triage of complaint files, assessments of reportability, escalating customer advocacy events, submitting regulatory reports in accordance with applicable regulations, referring potential safety cases to applicable department, obtaining additional information for events, providing updates to reports, and assuring timely processing of complaint files with regards to regulatory reporting. Essential Duties & Responsibilities Draft and send professional, clear responses to customer complaints regarding medical devices, gather additional information for events as needed, ensuring compliance with regulatory standards and timelines. Handle customer advocacy issues and escalate complex events with significant consequences to Specialist/Team Lead. Provide accurate information to customers (verbal/written) during the process. Oversee event management, including customer response and closure/reopening. Coordinate with SMEs, GCM Specialist/Team Lead for event resolution. Stay updated and compliant with company policies, including Information Security Management Systems. Maintain confidentiality and security of all company and customer information. Knowledge, Skills & Qualifications Writing skills are essential for drafting clear responses to customer complaints, creating customer letters, and writing complaint narratives. Experience with or knowledge of medical terminology and how medical/pharmaceutical products are typically used in a clinical setting. Requires the ability to speak effectively to bio-medical engineers and/or health care providers in order to gather the necessary detailed data from customers. Able to think critically to determine the type of questions which need to be asked to gather necessary information and demonstrate ability to collect, analyze and interpret complaint and adverse event information. Able to write narratives regarding the complaints. Able to create Customer Letters. Must have good computer skills, effective keyboarding skills. Must have excellent telephonic and listening skills. Education And Experience Required: Graduate of Science or Medical Engineering or Graduate of Allied Science as applicable. Preferred: Bachelor of Science Degree in Nursing, Bio-Medical Engineering, Pharmacy, Medical Technology/ Clinical Laboratory Science and experience in a health care. environment, and/or within a quality/compliance/regulatory organization in an FDA regulated business. Individual should have work experience of 3-7 years in a similar role: experience in a medical device organization is a plus. Minimum Qualifications Must be at least 18 years of age. Must pass pre-employment background check. Physical Requirements And Work Environment This is largely a sedentary role. This job operates in a professional office environment and routinely uses standard office equipment. Show more Show less

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Arista is a well-established and profitable company with over $5 billion in revenue. Arista’s award-winning platforms, ranging in Ethernet speeds up to 800G bits per second, redefine scalability, agility, and resilience. Arista is a founding member of the Ultra Ethernet consortium. We have shipped over 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Arista is committed to open standards, and its products are available worldwide directly and through partners. At Arista, we value the diversity of thought and perspectives each employee brings. We believe fostering an inclusive environment where individuals from various backgrounds and experiences feel welcome is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as the Great Place to Work Survey for Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest quality and performance standards in everything we do. Job Description Who You’ll Work With The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment. Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction. What You’ll Do Respond to customer product inquiries via telephone or in written, internet-based email. Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoot problems with hardware equipment and software applications and recommends corrective action. Document customer communication and recurring technical issues to support product quality programs and product development. Qualifications The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach. Working knowledge of networking industry, products, and protocols Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies: AAA/TACACS , ACL , ARP , BGP (RFC 4271) , DHCP , 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) , Flow Control , ICMP , IGMP , IPv4 & IPv6 , LACP , LLDP , MPLS , NAT , Open Flow , OSPF (RFC 2328) , PIM , QOS , RIP , Sflow , SNMP , STP / RSTP / MST (IEEE 802.1d) , VARP / VRRP , VLAN (IEEE 802.1q) , VRF Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired A strong comfort level with Linux is highly desired Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus. Education: Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred. Additional Information Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right. We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools. Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature. Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun. Show more Show less

Full-time Job Description As the Jr Client Operations Partner, you will manage ongoing manufacturer database maintenance quality and scoping of change requests, reviewing new item placements and coding and leading client inquiry triage and resolution. You will directly communicate with clients and client operations support teams and collaborate with cross-functional Operations and Technology teams. Responsibilities Scope and prototype change requests for custom databases. Review new item reports and ensure items are placed as per client DB standards Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation. Assist in the coding of new items and creating custom database market orders Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections. Maintain client database and category guidebooks. Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology). Address syndicated database support questions and client inquiries. Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics. Work with the Extract team to understand extract challenges and re-run needs. Open client inquiries and REAP tickets as necessary. Qualifications MBA graduate is preferred Proficiency in management and maintenance of data modeling, and query optimization. Knowledge of data extraction, transformation, and loading processes. Experience with data validation and quality assurance. Strong written and verbal communication skills to interact with clients and cross-functional teams (e.g., Operations, Technology) to resolve client issues. Ability to explain technical concepts to non-technical stakeholders. Analytical mindset to troubleshoot database issues and identify the correct teams to mitigate and provide resolutions. Adaptability to handle unexpected challenges and changes. Thoroughness in scoping change requests and documenting client inquiries. Experience in client-facing roles and servicing clients is a plus. Ability to manage multiple tasks and clients simultaneously, prioritize workload, and meet deadlines. Detail-oriented approach to maintaining guidebooks and documentation. Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion I'm interested I'm interested Privacy Policy Show more Show less

Company: Qualcomm India Private Limited Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc. We are looking for a passionate and skilled software professionals to provide software engineering solutions for development projects in the Security systems team. In this position, you will work with a team of multi-disciplined professionals to develop and optimize systems, tools and methods for QTI security solutions. The position will require you to work on security software development that needs close interactions with internal teams and potentially with external customers as well. You will be contributing on various Security related technologies across Mobile platform Security, Cryptography, Trusted Execution environments, Access control mechanisms, vulnerability detection etc. You will work across multiple processors, Embedded software platforms, and operating systems. Your work will contribute towards making mobile platforms safe and secure to use and thus creating a positive impact on end user of the handset. Responsibilities Designing, developing, coding, testing and debugging Security related software on Embedded platforms. Developing software in C, Assembly. Python to run on ARM, RISCV & Proprietary CPU platforms. Develop Software modules for proprietary or high level operating systems (Linux/Windows). Follow defined methodologies, processes and procedures for various software development activities. Triage, Debug and resolve issues and bugs in the software through good problem solving skills. Collaborate within and cross functional teams as required to ensure quality work products are delivered. Demonstrate Self motivation and strong initiative and ability to work with minimal supervision or direction. Minimum Qualifications Bachelor's / Master's degree in Engineering, Information Systems, Computer Science, Electronics or related field. 3-5 years of experience in Embedded software development and programming in C / C++ / Assembly. Strong understanding of Embedded hardware, Computer Architecture and Operating System concepts. Good understanding of OS concepts such as tasks, signals, timers, priorities, deadlocks, stacks, etc. Proficiency in MMU concepts, including virtual memory management, address translation, and protection mechanisms Experience with SMMU and its functions, such as address translation, attribute control, and access permissions Understanding of security features related to memory management, such as TrustZone and secure memory regions Understanding of RTOS fundamentals like multi-threading, interrupt management, cache/memory management etc. Good expertise and experience on product security for embedded devices, which may include a subset of the following skillsets: Symmetric & Assymmetric Cryptography, Device integrity & Authentication, Secure communications, Trusted execution environment, Protected virtualization Platform isolation techniques, Embedded/real time OS security, Vulnerability detection methods, Exploit mitigation techniques, Hardware access control, Secure provisioning and debug, Key management and applied cryptography Desirable Qualifications Good understanding of and experience on embedded processor architectures like ARMv8/9 or RISC-V processors. Experience with code versioning tools (git / perforce) build tools (Makefiles/SCons), and debuggers like JTAG. Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers. 3075841 Show more Show less

Location: Pune-Hybrid working Status: Permanent, Full Time Number of position: 3 Work mode and time: Rotational Shift Package: Competitive Salary (fixed), 5 Day Working Week, Flexible Working (with one-off allowance and 2 Days in the office), Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public Holidays + Buy & Sell Scheme, Referral Scheme. Who’s Instem? Well, we’re a global provider of bespoke industry leading software solutions and services, which enables our clients to ‘bring life enhancing products to market faster’. We boast over 700 pharmaceutical clients (including all the top 20!), ranging from small to enterprise-sized organizations. Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission! What’s the culture/environment like? Although we’re a fast-growing organisation, we do have an incredibly supportive, communal, family-feel environment. We promote solution-based thinking, with full flexibility (minimal micromanagement) and empowerment - we want you to be accountable for your success! We’ll invest in you as a person and encourage you to take part in companywide sessions for wellbeing, mental health, critical conversations, and strengths. Why are we hiring a Client Support Specialist ? We’re on the hunt for a Client Support Specialist as part of our company’s growth. The mission of the Client Support Specialist is to provide advanced technical expertise to d-wise customers requesting technical support via the Instem support ticketing system. This role will include tasks such as analyzing problems, providing technical expertise, customer interaction, and troubleshooting/resolving complex technical issues. The Client Support Specialist is a critical role at Instem and requires in-depth technical system knowledge and customer interaction of the highest standard and professionalism. What to expect? Facilitate the support process by helping solve SAS technical issues Triage, troubleshoot, and resolve technical issues Respond to support requests from a range of Instem customers via the online support portal Play a key role in developing, deploying, supporting technology tools, solutions, and processes Document, track, and monitor support tickets to ensure timely resolution Follow the company’s Quality Management System process to ensure all work is handled securely, professionally and diligently. SAS Environment Management which includes installing, configuring, and maintaining SAS software, including patches and upgrades. Performance Optimization which includes monitoring SAS environment to ensure high availability and performance. Provide training and guidance to users on SAS tools and best practices. Collaborate with vendors for technical support and licensing management. Skills You’ll Need Bachelor’s degree or equivalent education and related training Experience with trouble ticketing systems (e.g., JIRA, ServiceNow, Zendesk, etc.) Strong proficiency with operating systems (e.g., Linux and Windows Administration) and tools (e.g., Microsoft Office, Excel, Powershell) Knowledge of SAS applications utilized by d-wise customers including SAS products such as Base SAS, SAS Enterprise Guide, SAS Grid, SAS Studio, SAS Management Console Strong knowledge of SAS architecture, configuration, and maintenance. Excellent communication skills Experience working with external clients Strong analytical and problem-solving skills We hire exceptional, enthusiastic people, and everyone is empowered to think solo, take the initiative and be innovative. We invite you to explore a world of opportunities with us, and to have influence in helping us achieve our goals, by being you! An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Instem stores and processes data using an Applicant Tracking System (ATS). Click below for more information regarding our privacy policy(https://www.instem.com/privacy/). Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce App Building . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

You Are passionate about technology, wake up every morning to experiment, learn and develop new solutions! About Us At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spinned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users. Our mission is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky's limit! If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you! Our Value System We genuinely care We do not waste time on manual or mundane task We have a fun environment We own it We are experts on what we do We win together DBSync has been: We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. Based on the reviews G2 has awarded DBSync following badges. Best Relationship- Winter 2024 Leader Americas Winter 2024 Best Results - Winter 2024 Best Usability - Winter 2024 About the role: We are looking for a Senior Product Manager who will be responsible for inbound product management of key products and services. The Technical Product Manager will be responsible for analysing and understanding market needs, developing product requirements, executing the product road-map with timely and highly functional releases, conducting competitive analysis, driving pricing, and creating strong messaging and positioning. Roles and Responsibilities: Understanding of Data Integration technologies Execute the product road-map including Goto-market, introducing, managing, and maintaining both new modules and services that materially expand the market reach. Understand customer needs within the context of their business drivers and as reflective of the overall market opportunity. Provide cross-functional leadership to drive the successful execution of the product and service expansion strategy. Prepare detailed Requirement and Functional Specification documentation with use cases, PowerPoint presentations, and other documents to explain requirements internally and externally in order to bridge between users (customers) and development. Drive all aspects of product definition including reviewing engineering design documents, co-leading product release meetings, triage, managing product/customer commitments, and product launch. Work collaboratively with engineering to ensure customer needs, product quality standards, and delivery deadlines are met. Conduct build vs. buy analysis and engage in partnerships for delivery of whole product solutions Collaborate with product marketing to establish core positioning and messaging platforms for new product and service offerings, including competitive analysis and pricing. Develop sales enablement resources, in collaboration with marketing communications, to support product positioning and field sales success - presentations, product data sheets, whitepapers, webinars, among others. Function as go-to domain expert for the organization. Provide training to internal constituencies-sales, services, training -- on all product capabilities and differentiation to ensure operational readiness. Follow the product into the field to ensure customer success. Participate in prospect and customer calls and meetings to gather requirements and resolve issues . Skills and Qualifications Required: Strong technical product management background. Strong analytical and problem-solving skills Experienced product management professional with 5+ years of experience in successfully bringing products to market for a SaaS or enterprise software company. Preference for stronger inbound vs. outbound skills. Successful track record in timely and functional rich major and minor releases, bringing a strong understanding of the software product life-cycle management process of an established software company. Recent experience with SaaS and a rapid pace of innovation is a plus. An experience most relevant from multi-tenant SaaS leaders such as Salesforce.com, NetSuite, RightNow, Ketera, Intacct etc. Proven track record in building new products and introducing them to market. Effective communication, presentation, organizational and planning skills. Demonstrated ability to lead through influence. Highly self-motivated and directed. Demonstrated ability to directly lead a team and to influence others in a matrix organization. Experience working with distributed development teams, and in an Agile development environment, strongly desired. Previous experience in international software products is a plus. Excellent communication and presentation skills in interacting with management and communicating the functional vision. Ability to multi-task and work with high customer demand and changing priorities Experience with cloud platforms for data storage and processing (e.g., AWS, GCP, Azure, Snowflake) Bachelor's in business administration or computer science or equivalent work experience; MBA preferred Why Choose DBSync? DBSync goes beyond offering just a job; we provide a platform for your career growth, learning, and success. Here's why you should consider joining our team: Growth Opportunities: DBSync offers a wide range of opportunities for career advancement and professional development. Whether you're an experienced professional or just starting out, we provide programs and resources to help you achieve your full potential. Collaborative Environment: We believe in the strength of collaboration at DBSync. Our inclusive and diverse workplace encourages employees to share ideas, work together on projects, and support each other in reaching common objectives. Leading Training Programs: We invest in our employees' success by providing access to top-notch training and development initiatives. Whether you're looking to enhance your technical skills or leadership abilities, we offer resources to keep you ahead in your field. Comprehensive Benefits: Along with competitive pay, DBSync provides a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more. Job Location: Bangalore (Remote) Job Shift: UK Shift (01:30 PM IST to 10:30 PM IST) For more information about DBSync, visit www.mydbsync.com. Video: https://www.youtube.com/playlist?list=PLJzycdoERLoekPWNkXEsuih807TQAEnnB Benefits Private Health Insurance Pension Plan Paid Time Off Work From Home Training & Development Performance Bonus Show more Show less

Why it's worth it: The Platform Engineer position will be part of the team that is accountable for providing support to the platform by working with internal and external users. The Platform Engineer will be engaged with all teams at ReliaQuest to continuously improve end-user experience and mature GreyMatter holistically. This position reports to the Director of Platform Enablement. The everyday hustle: Provide advanced troubleshooting support for GM capabilities (e.g. Detect, Investigate, Respond) and integrations (e.g. Google Chronicle, Crowdstrike, Microsoft Products). Tune and optimize GreyMatter integrations to improve performance and reliability (this occurs at both the global and customer level) Proficient in crafting API requests for testing and navigating internal/vendor documentation. Handle high impact/technical customer escalations when it comes to the GreyMatter platform. Triage and confirm user submitted bug reports. This includes extending the initial report to provide actionable context and examples for internal development teams to resolve. Provide production level context for platform/connector issues that were not caught in testing. Join production war room calls to assist with triage, support, and recovery of critical issues. Proactively Investigate failures across the platform and escalate them where appropriate for review Submit monitoring requests to product owners to deepen visibility around GM features for health and stability. Work with Development teams to correctly test solutions to handle bug requests in staging. Do You Have What It Takes?: Requires close collaboration with Product Management, Technical Operations, and Development teams to identify unusual issues with GM capabilities and connectors. A strong troubleshooting mindset, attention to detail, and effective communication to cross functional teams will be crucial for success in this role. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

We're seeking a skilled Laravel and Vue.js developer to build scalable, efficient, and high-quality web applications. The ideal candidate will have experience with Laravel, Vue.js, and related technologies. Mandatory Skills – • Advance Php • Advance Laravel • Strong Knowledge of Vue.js • Advance Javascript Responsibilities- • Architect and implement REST APIs. • Develop and implement Backend components using Laravel ensuring scalability, reliability, and security. • Build responsive and intuitive user interfaces using Vue.js. • Troubleshoot and debug issues to ensure application functionality. • Optimize code for performance, scalability, and maintainability. • Integrate front-end components with server-side logic to deliver cohesive and high-performing applications. • Write clean, efficient, and maintainable code adhering to industry standards and best practices. • Test software to ensure responsiveness, correctness and efficiency. • Take initiatives to build better and faster solutions to the problems of scale. • Troubleshoot application related issues and work with the infrastructure team to triage Major Incidents. • Experience in analyzing/researching solutions and developing/implementing recommendations accordingly. Requirements- • Bachelor's Degree in Computer Science or a related field. • 3+ years of professional experience. • Strong knowledge of algorithms and data structures. • Experience in building backend services for handling data at large scale is a must. • Strong expertise in PHP, MVC architecture, Laravel, and OOPS Concept • Deep Knowledge of SQL databases such as MySQL or PostgreSQL. • Expertise in TypeScript, Javascript (ES6) and VueJS is a must. • Familiarity with front-end build pipelines and tools such as Webpack. • Experience with state management libraries such as Vuex. • Familiarity with version control systems (e.g., Git). • Excellent problem-solving skills and attention to detail. Show more Show less

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Job Profile Collaborate with other members of the team, product owners, quality engineering team members, and documentation writers to ensure appropriate implementation of business requirements Maintain and create patch builds for local and remote employees. Ensure smooth delivery of builds working with remote counterparts to provide coverage and hand-off of critical issues. Act as point of contact for managing multiple releases across organization Take responsibility for the release management process Maintain service pack build and task stream management for all CE streams as well as interfacing with next new product deliverables Communication with the Engineering and Stakeholders for new configuration and delivery options and improvement options Develop and debug customer issues found in the installation of configuration code of the UKG system Manage and own the deployment activities including the execution of the deployment Plans as per checklists Work towards improvement of Release deployments with automation & process refinements A mentoring role for other developers, building the skills of less experienced team members and proactively suggesting process improvements as a technical leader within the team. Participates in the writing of technical documents (functional specifications, design documents, etc.) as required Estimate the work required for new features Collaborate closely with architects to design and conceptualize solutions for multi-tenant/cloud-based offering of the product Experience in issue triage, troubleshooting & Root Cause Analysis Follow the ITIL standard to push the code in production environments Ability to learn and adapt new technologies and platform Qualification 1-3 years of experience of release management, installation work in a client/ server architecture Hands-On Experience on GCP, GitHub-action & Kubernetes Platform Expert knowledge of DevOps, CI-CD pipelines, Terraform, Ansible Python & Java language. Working knowledge of Jenkins for managing and publishing scheduled and ad-hoc builds Working knowledge of Cloud-Based technologies Experience with PostgreSQL and SQL scripting and understanding the deployment of scripts Experience working with Gradle and Artifactory for developing builds and setting up release streams Experience to manage Linux and Windows based platforms Ability to communicate both verbally and written to a variety of audiences Working with remote and local engineers and willingness to work off hours at times to deliver on customer commitments including weekends and holidays at times BS or equivalent in Computer Science Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Industry 4.0-COTS MES . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Company Description Blue Creative Soft Technologies is a dynamic business with a team of experienced HR professionals offering payrolling, staffing, pre-screening, international services, and overall HR related solutions for temporary/permanent workers. Job Summary: The TCS BaNcs Test Analyst is responsible for executing and managing testing activities related to the TCS BaNcs banking software platform. The role involves understanding business requirements, developing test cases, executing tests, identifying defects, and ensuring the quality and reliability of banking solutions. Key Responsibilities: Analyze business requirements and translate them into comprehensive test cases. Execute functional, integration, system, and user acceptance testing (UAT). Identify, document, and track defects using defect management tools. Collaborate with developers, business analysts, and other stakeholders to resolve issues. Perform regression testing for major updates or fixes. Maintain detailed test documentation and reports. Support test environment setup and configuration. Participate in test planning, review, and defect triage meetings. Ensure adherence to testing standards and best practices. Required Skills & Qualifications: Proven experience in testing banking applications, preferably TCS BaNcs. Strong understanding of banking processes and financial products. Experience with test management and defect tracking tools. Knowledge of SQL for database testing. Good analytical and problem-solving skills. Excellent communication and teamwork skills. Show more Show less