Job Description Who we're looking for Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking a skilled and driven Web Developer for our Intranet and Search platform with a passion for content publishing and building best-in-class digital workplace applications. In this role, you will focus on enhancing Zendesk’s intranet and search experience, helping employees easily access the information they need. You thrive in a fast-paced, multi-project environment and are motivated by creating seamless employee experiences. You have a proven background in Intranet/web development, content management, and collaborating across teams to deliver high-quality solutions. Your attention to detail, problem-solving mindset, and ability to adapt to evolving priorities make you an ideal fit for our Employee Experience Applications team at Zendesk. What you'll be doing Intranet Content Management & Deployment: Create, deploy, and manage intranet pages and community sections for business units, ensuring alignment to templates, style conventions, and agreed-upon timelines with user acceptance testing. Search Implementation & Optimization: Configure and integrate Algolia Search into the intranet and other platforms, ensuring accurate data indexing, real-time updates, and optimized search relevance through ranking, filtering, and synonym management. Use analytics to monitor performance, identify content gaps, and drive continuous improvements. Technical Expertise & Troubleshooting: Serve as a domain expert on the intranet tool, leading bug triage, solving issues, configuring integrations (e.g., federated search, Zendesk Suite), and working with EXS teams to implement and test new features. Analytics & Process Improvement: Utilize tags for analytics tracking and reporting, contribute to continuous improvement through writing runbooks, documentation, and refining operational processes. Cross-functional Communication & Problem Solving: Engage in functional and technical discussions, share ideas/vision, and collaborate across teams to solve sophisticated problems and enhance the employee experience. What you bring to the role Hands-on experience with enterprise Intranet (e.g. Lumapps, Simpplr, Unily) and search platforms (e.g., Algolia, Elastic, Coveo). Solid attention to detail with excellent planning, execution, and follow-up skills. Demonstrated ability to lead multiple projects, priorities, and timelines in a fast-paced, evolving environment. Experience collaborating with globally distributed teams to deliver high-quality results. Dedicated to delivering an exceptional and consistent employee experience. Resilient problem-solver with a positive, can-do attitude, capable of navigating ambiguity and making tough decisions. Basic Qualifications BA/BS degree or equivalent experience. 4+ years of experience in intranet tools (e.g., Lumapps, Simpplr, Happeo) and/or web content publishing with platforms like Wordpress, Joomla, Webflow. Hands-on experience building and maintaining content management systems (CMS) or custom publishing workflows. Experience working with RESTful APIs and integrating with Algolia Search API for search solutions. Proficiency in structuring JSON data to optimize search indexing and performance in Algolia. Proficiency in HTML, CSS, JavaScript, and NodeJS, with experience debugging front-end code. Experience with APIs, front-end frameworks, and building utilities to automate tasks. Familiarity with Git and version control systems. Preferred Qualifications Experience working with enterprise intranet/search platforms and collaboration tools in a corporate environment. Strong understanding and practical application of UI/UX design principles to build intuitive and user-centric interfaces. Understanding of search analytics tools to measure performance and user behavior (e.g., Algolia Analytics, Google Analytics, or similar). Knowledge of web accessibility standards and best practices for ensuring inclusive digital experiences (WCAG, ARIA). Experience in optimizing search performance and improving overall web performance. Familiarity with modern JavaScript frameworks such as React, Angular, and Vue. Hybrid Where We Work: Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Pune office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager. About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. EEO Statement Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Technical Lead Qualification Science,Engineering Graduate Responsibility Requirement Gathering Participate in requirement gathering JAD sessions and support documentation where applicable (business functional UI usability data compliance data migration NFR 3rd party tools and products). Raise queries and get query resolution on areas which are unclear ambiguous and which need more information to the Technology Lead. Resource,Efforts Estimation and Monitoring. Understand how the estimation(effort size etc)is done at task level in the area of work concerned measure and report the actual effort against the estimated effort and ensure task progress reporting in C20 or any other applicable tool\Design and Analysis. Create the HL Design and detailed design document with the support of architects for the assigned scope. Review all deliverables created by the Developer. Study non functional requirements and designfor NFR as required. Understand the interdependencies of the various components in work packages being developed. Create detailed design and assign to developer,provide input to the Project Manager,Technical Lead to create the project plan from a technical perspective,support development of proof of concept as designed by Designer,Solution Architect,initiate development environment setup. Provide demo to customer for early feedback,create quality check points for all deliverables. Coding. Develop tier coding business layer coding interface development service development creation of stored procedures etc as applicable for the work package,project. CTS and customer spectific coding coding standards guidelines and best practices,Understand the database concepts and write efficient queries,raise clarifications,issues,concerns regarding work output to the lead. Seek review from peer,technical lead periodically,participate in setup activities for required environment setup,deploy code build in testing environment, conduct peer review during design coding and testing. Complete documentation as per the scope,prepare guidelines and checklist for development and testing activities. Provide feedback to design team,share feedback with developers to check if code is as per requirements. Incorporate changes as per feedback,provide necessary and timely status updates to the Supervisor,Technical Lead. Highlight any potential risks to the leads. Update traceability matrix for the work package developed,mentor the Developers to help them solve technical difficulties in the course of coding. Follow the SCM policies set for project,raise clarifications,issues,concerns regarding work output to the lead on time,provide necessary and timely status updates to the Supervisor,Technical Lead. Proactively highlight any potential risks to the lead,provide support on process audit activities,adhere to process and tools(usage of cognizant 20 awareness of Quality Management System). Testing. Develop comprehensive unit testing cases and unit test plans,conduct comprehensive unit testing,create unit test logs. Prepare and support in preparation of unit test strategy,plan document and data requirements,automate unit testing and contribute to automation of unit testing. Conduct peer review of unit test cases,perform developer integration testing by integrating the components. Review test cases as prepared by the Developer. Defect Management. Participate in defect triage meetings,conduct RCA for defects identified. Rework on the code based on review comments from code review,defects raised in unit testing peer testing SIT UAT testing or any other relevant testing phases. Assist in transition of knowledge and to support organization with any defects raised post production as required. Process Improvements and Adherence. Participate in innovation sessions,implement process improvements to reduce manual intervention (eg automation). Must Have Skills RoboticsProcessAutomation Tool Mongo DB Node js Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SSIS . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Tucows Domains is the world's largest wholesale domain registrar, playing a crucial role in maintaining the health, neutrality, and openness of the Internet through the domain name system (DNS). We operate globally under trusted brands like Ascio, Enom, Hover, and OpenSRS. Our Registry Services division is at the forefront of managing and innovating the infrastructure for gTLDs, dotBrands, and ccTLDs. With a platform capable of supporting hundreds of top-level domains and millions of second-level domains, we deliver performance, stability, and resilience to registry clients worldwide. We are excited to establish a Registry Operations Center in India to serve the newly awarded NIXI .IN TSP (Technical Service Provider) contract. This center will also support our growing presence in ccTLDs, gTLDs, and dotBrand operations globally. Why Join Tucows? We embrace a people-first philosophy rooted in respect, trust, and flexibility. At Tucows, your work can be remote-first or hybrid, allowing you to thrive from wherever you're most productive. Today, over 1,000 team members in 20+ countries collaborate to make the Internet better every day. If this sounds exciting, we'd love for you to be part of our journey. Join the herd! About The Opportunity We are seeking to hire a keen and self-motivated intermediate engineer who loves the Internet, and loves learning, sharing their knowledge and applying new technologies to complex problems. As a Full Stack Software Engineer, you will be responsible for implementing and maintaining the server-side code for our registry system including backend services, web applications, databases and APIs. You are capable of navigating and understanding existing codebases and feel well working on linux servers to troubleshoot problems in production environments to quickly triage issues and address them. You will work closely with our project managers, customer support and other stakeholders to improve and maintain our software solutions to meet the needs of our users and customers. Key Responsibilities: Improve and maintain secure, scalable and efficient backend services using existing and new technologies. Maintain the public website of our customer, cooperative with specialized website teams Write efficient SQL queries and ensure performance and reliability Write unit tests, integration tests and end-to-end tests, where needed, to ensure the reliability and stability of our software. Debug and troubleshoot issues in new and existing systems, both code based as well as operational issues in an on-call rotation Document code, participate in code reviews and deploy new versions via existing CI/CD pipelines as a key responsibility to deliver reliable services 3rd level technical support for questions of our customer support team Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience 3+ years of professional experience as a backend-, frontend- or full stack software engineer or similar role Strong understanding of web technologies, protocols, and standards (e.g., HTTP, REST, JSON, XML and DNS) be familiar with DevOps practices & methodologies, like CI/CD, monitoring systems, incident management Ability to debug and troubleshoot issues in backend services and web applications Experience in implementing Restful APIs, using Git as version control system and an understanding how to use, maintain and debug a relational database system round up your technical skills Ability to work independently as well as part of a team Experience working remotely with a distributed team Strong communication and collaboration skills in fluent English and Hindi (both spoken and written) Nice to have: Proficiency in Python and/or Golang programming languages Experience with message brokers, with a preference for RabbitMQ Experience with cloud services like AWS, containerization technologies like Docker and/or Kubernetes as deployment/orchestration system Knowledge in API security frameworks, token management and user access control including OAuth, JWT, OpenAPI, etc. Knowledge in system administration, operations and infrastructure Understanding of the importance of using collaboration tools like Jira You feel comfortable in the domain industry, knowing about the relationship between registries and registrars Knowledge of EPP - the Extensible Provisioning Protocol. Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Tucows and its subsidiaries participate in the E-verify program for all US employees. Learn more about Tucows, our businesses, culture and employee benefits on our site here. Show more Show less

Job Summary This role is responsible for designing and integrating quality requirements, processes, and practices into product development, design, and manufacturing. The role applies intermediate level of subject matter knowledge to solve complex business issues and drive continuous improvement. The role is pivotal in enhancing product quality and minimizing failure risks while adhering to established guidelines and policies. Responsibilities Position will be based in our two CM partner factories (about 10-20 km south/west from Sriperumbudur) Candidates are/will be local (live in Sriperumbudur/Chennai area and can daily come to the factory) Speak English and local language (Tamil) Candidate should have product quality/manufacturing experience preferably in electronics industry Good understanding of process/product quality, knowledgeable of IQC/IPQC/OQC and line/process audits (ISO, Agency, ESD, RM/FG handling, SOP, etc.) Strong quality tools knowledge/experience (RC/CAPA, 8D, Lean 6S, etc.) Good understanding of current PC technology/architecture and HW/SW Knowledge of programming/scripting and data mining/analytics is an advantage Working Mon-Fri, business hours Ability to support during weekends and out of business hours Factory presence 4 days/week, 1 day may work from home (depends on factory set-up, projects, pilots, production, etc.) Develops an understanding of the organization's inspection methods, quality guidelines, best practices, risk management practices etc. Designs and integrates quality requirements, processes, and practices into the development, design, manufacturing of a product or solution. Crafts test strategies using various test methodologies, builds test setups, automates test frameworks and tests plans. Analyzes and reviews portions of new product and solution designs and specifications for potential quality issues. Provides tangible feedback and proposes further changes to improve product quality and minimize risk of failures. Implements specified changes to product or process to reduce defects, improve quality, and lower costs. Works independently on moderate scope problems by applying professional expertise, exercising judgment, and resolving issues via root-cause analysis while following company policies and procedures. Consolidates and analyzes test reports, test data, and process results for assigned portions of components to identify trends and issues. Communicates product and process issue analysis to quality engineering leader and product team, and drives continuous improvement. Develops conclusions, recommendations, and written consolidated reports, contributing proactively through research, and sharing knowledge to foster a knowledge management culture. Knowledge And Skills Understands PC architecture and components Knowledgeable of PCA manufacturing process and motherboard diagnostic/test Familiar with PC or 3C (computer, communication, and consumer electronics) products manufacturing processes Able to do a first level issue triage on manufacturing technical and quality issues Experienced with using engineering tools and software to evaluate products and manufacturing processes Self-motivated and proactive with demonstrated creative and critical thinking capabilities Able to fit in well with a team, understand capabilities and priorities while fostering a collaborative environment Able to effectively communicate project plans/proposals/results and to negotiate options at management levels Excellent written and verbal communication skills Fluent in English and local language Data driven with excellent analytical and problem-solving skills in manufacturing environment Education And Experience Required Bachelor or master's degree in electrical, Test/Diags, Software Engineering, Mechanical, or equivalent Typically, 5-10 years of experience. 3-5 years of PC or 3C products related experience Knowledge & Skills Agile Methodology Auditing Automation Computer Science Continuous Improvement Process Corrective And Preventive Action (CAPA) Data Analysis Good Manufacturing Practices ISO 9000 Series New Product Development Pharmaceuticals Process Improvement Product Quality (QA/QC) Project Management Quality Management Quality Management Systems Risk Management Root Cause Analysis Test Automation Test Planning Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Responds to routine issues within established guidelines. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Show more Show less

At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions. In indirect tax at PwC, you will focus value-added tax (VAT), goods and services tax (GST), sales tax and other indirect taxes. Your work will involve providing advice and guidance to clients on indirect tax planning, compliance, and strategy, helping businesses navigate complex indirect tax regulations and optimise their indirect tax positions. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Project Management Experience.-Deep problem solving skills to assist with ideal future state solution for our clients. Ability to independently work designing the solutions based on the requirement. Tax Engine Experience (Vertex, Avalara, OneSource, Sovos) Configurations related to Tax Determination and Reporting - Build Indirect Tax requirements through interaction with client process teams Deep understanding of the Business Requirements in Indirect Tax Process Automation - Ability to take ownership of the Functional Design Strong Functional expertise and Deep problem solving skills to assist with ideal future state solution for our clients. Perform Testing in ERP system and Tax Engines Ability to identify root cause related to calculation issues in Oracle or SAP Ability to create these documentations: Business Requirements Documents, Functional Designs, Configurations,Test Scenarios and Training Guides -Ensuring a timely resolution of issues, through training, coaching, issue triage, classification, resolution, escalation, and SLA enforcement where necessary 7+ years of experience. Project Management Experience. Strong ERP skills (SAP/Oracle). Configuration related to Tax Business Process (order-to-cash and procure-to-pay). Tax Engine Experience (Vertex, Avalara, OneSource, Sovos). Experience with Configurations related to Tax Determination and Reporting. Build Indirect Tax requirements through interaction with client process teams. Deep understanding of the Business Requirements in Indirect Tax Process Automation. Ability to take ownership of the Functional Design. Strong Functional expertise and Deep problem solving skills to assist with ideal future state solution for our clients. Perform Testing in ERP system and Tax Engines. Ability to identify root cause related to calculation issues in Oracle or SAP. Ability to create these documentations: Business Requirements Documents, Functional Designs, Configurations,Test Scenarios and Training Guides. Ensuring a timely resolution of issues, through training, coaching, issue triage, classification, resolution, escalation, and SLA enforcement where necessary. Supporting existing and new client integrations through effective coordination, communication, and project management activities. Strong customer service mindsets, with the ability to build, maintain, and enhance relationships. We're looking for people who can speak up confidently, with a genuine desire to make things better across the business. If you're ready to further build on your reputation. Show more Show less

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Technical Analyst – Oracle Transportation Management (OTM) Job Summary : The Oracle Transportation Management Technical Analyst will share the responsibility for design, implementation, and support of business solutions based on Emerson’s instance of Oracle Transportation Management commonly referred to as SCO (Supply Chain Optimization). The Technical Analyst utilizes expertise in Oracle Transportation Management to provide assistance in the ongoing implementation, enhancement, and support of SCO functionality. Roles And Responsibilities Provide support (e.g., break/fix, how to expertise, enhancements, monitoring, testing, troubleshooting) for the SCO application. Works collaboratively with Enterprise Logistics and SCO IT Program/Project Managers to understand program requirements and assist with the evaluation of alternative solutions. Assist with program rollout activities, including business unit and trading partner on-boarding, project coordination, status reporting and communication to program management. Proactively monitors processes to identify trends; analyses/predicts trends and develops a long-range plan designed to resolve problems and prevent them from recurring to ensure high service levels. Ensures SCO system documentation is complete and maintained. Works effectively in a global highly matrixed team environment. Skills & Experience Required 2 to 4 years of IT experience, including implementation of Oracle Transportation Management. Proficient in OTM, both functionally and technically (Setup configuration, Order Management, Shipment management, Financials, rates, master data, bulk planning parameters, VPDs, user configuration, screen set development, SQL queries, Tracking Events and working with CSV & XML files). Hands on experience with triage of day-to-day OTM systems issues and providing resolution on complex issues. Knowledge of Logistics management principles and processes. Broad knowledge and experience with various ERP systems. Working knowledge of Oracle eBusiness Suite (Procurement, Shipping, XML Gateway) is highly preferred. Working knowledge of BI Publisher, FTI/OAC, OBIEE and ETL. Good knowledge of EDI and any other Middleware systems. Strong customer service orientation with strong written and verbal communication skills, including comfort with presenting to diverse technical and non-technical audiences at all levels of the organization. Ability to multi-task and work within diverse multi-disciplinary global project teams. Detail-oriented with strong problem-solving skills. Comfortable with performing detailed data analysis to identify opportunities and gain higher level insight. Knowledge on GTM (Global Trade Management) will be a plus. Education Bachelor’s degree in computer science, Information Systems, or another related field. Required Competencies A pro communicator - written, verbal, and presentation Excellent analytical, problem solving and troubleshooting skills. The initiative to anticipate problems and the confidence to proactively act to mitigate them. Energized by highly motivated and hard-working team environment while being accountable for results with minimal direction. Proactively maintain technical knowledge applicable to the Oracle Cloud OTM. A desire to improve the experience and solutions. Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Show more Show less

Job Title Verification engineer Job Description Job title: Verification Engineer Your role: Analyze requirements, Design Test Scenarios, Create Test cases and Manage Test Data. Review test cases, execute test cases, identify defects and triage defects Establish tractability and test coverage Design, develop and maintain test automation scripts using standard and custom tools Responsible for functional and non-functional testing on desktop and cloud platforms. You're the right fit if: Manual Testing: Perform comprehensive manual testing of healthcare products running on Windows Server and Windows 11 platforms. Defect Management: Identify, document, and track software defects. Collaborate with development teams to troubleshoot and resolve issues. Healthcare Standards: Ensure compliance with healthcare standards such as HL7 and DICOM during testing processes. Test Execution: Execute test cases, report results, and provide feedback to ensure product quality and reliability. Documentation: Maintain accurate and thorough documentation of testing activities, defects, and corrective actions. Collaboration: Work closely with cross-functional teams, including developers, product managers, and clinical experts, to ensure quality throughout the software development lifecycle. User Acceptance Testing (UAT): Coordinate and conduct UAT to validate the system with end-users. Technical Skills: Proficiency in testing Windows Server, SQL Server platforms hosted on AWS and VMware. Healthcare Knowledge: Understanding of HL7 and DICOM standards. How We Work Together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. Show more Show less

Job Title: Application/Production Support Engineer. Experience: 6 Years to 8 Years. Location: Remote (Prem-WFH). Shift Timing: 5PM to 2AM (IST). About the Role: Application Support Analyst will be responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification. You should be capable of doing in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with the production support process and able to front end the customer and address all their technical queries. Key Responsibilities: As part of L2 Production support Triage Team responsible for analyzing all the production support cases and concluding the triaging part with the clear action plan. Preparing the Data patches for the required cases and releasing it to customer through release process. Doing root cause analysis for all the Data Patch cases. Need to do the in-depth analysis for the reported cases and wherever is identified for code fix need to forward it to engineering team for further action with proper evidence and documentation. Making sure all the clarification type cases are getting clarified to customer with clear details and documentation wherever is applicable. Joining the customer call along with the customer facing lead and taking care of all technical queries. Having a good collaboration within and other team members. Need to follow the Production support process with 100% compliance. Desirable Skills / Attributes: Strong knowledge of Java or equivalent Object-oriented programming language with hands on experience in writing SQL queries with different type of joins Knowledge about Web Services (SOAP, REST etc.) and API related integrations Strong analytical & debugging skills Address critical incidents within SLA & suggest workarounds Experience in Production Support and its process Experience in Insurance or Banking Domain will be a plus Experience in P&C Insurance domain will be an added advantage. Should have inclination to learn in depth of Product offerings of Majesco and be ready to be Handson on the applications. Why Join Us: At Majesco, we believe in connecting people and businesses to insurance in ways that are Innovative, Hyper-Relevant, Compelling, and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected. If you are passionate about the power and possibilities that cloud technologies have unleashed and are looking to deliver transformative and innovative solutions that transform the customer experience, come join us! Kindly share your updated resume with below mention details on:- abhishek.hood@majesco.com Total Experience:- Relevant Experience:- Current CTC:- Expected CTC:- Notice Period:- Current Locatio n:- Show more Show less

- - - - - - - - - - - - Key Responsibilities Service Delivery Manager (SDM) – 70% The primary responsibility of the SDM is to ensure the efficient functioning of the incident response process within CERT, ensuring that attacks are detected and contained. Key duties include: Monitoring security alerts raised through various channels. Understanding incidents, assessing their criticality and priority. Creating or modifying tickets and assigning them to analysts. Tracking ticket resolution to ensure closure in compliance with SLAs. Maintaining constant communication with global CERT teams (France, Americas, India, and China) and other stakeholders (e.g., DOTI, DOMF). Consolidating and publishing statistics/figures related to incidents handled by CERT and other stakeholders. This includes: Verifying SLA compliance, especially for priority 1 incidents. Quantifying the number of incidents handled by CERT based on various analytical axes. Analyzing SLAs, proposing improvement actions, and following up on their implementation. Keeping the following documentation updated: Skills matrix for ticket orientation. Analyst access management. Decision trees for incident routing. Additional Activities – 30% Depending on their expertise, the triager may be assigned occasional missions within the team, such as: Development projects. Security incident response tasks. Experience And Skills Required 5- 10 years of experience in the IT security domain, with a background in IT development or DevOps. Proven ability to maintain confidentiality and discretion in handling sensitive information. Extensive experience with incident management and familiarity with SIEM tools. Strong collaboration skills, with the ability to work effectively in a global team environment. Behavior Skills Exceptional organizational and analytical skills. Ability to work in a fast-paced environment while maintaining attention to detail. Strong communication and interpersonal skills to liaise with global teams and stakeholders. Proactive mindset with a commitment to continuous improvement in incident management processes. Availability Information The role operates on a follow-the-sun model , requiring collaboration with the global Group CERT team. Analysts must operate 5 days from the office and be available on a rotation basis for the Weekend support from office. Show more Show less

Highlight of the engagement opportunity Nature of role: Full time Number of years of experience expected: 4 years. Areas of experience preferred: Bachelor’s degree in computer science, Information Technology, Finance, or a related field Educational qualification expected: BTech / Product courses / other relevant courses Additional qualifications/ certifications required: Results-oriented with a track record of delivering similar experience Additional certifications preferred: Experience with ticketing systems Preferred geography of previous work experience: India Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and non-technical stakeholders Technology proficiency preferred (non-mandatory): Selenium, playwright. Acies is seeking a highly motivated and customer-focused Support Engineer to join our Customer Support team. The successful candidate will be the first point of contact for our B2B clients, providing initial technical assistance and issue resolution for our software products across the treasury, risk, finance, and regulatory compliance domains. This role requires a blend of technical aptitude, problem solving skills, and excellent communication to ensure client satisfaction and efficient support delivery. Key responsibility areas: First-Line Technical Support: Provide timely and effective initial technical support to clients via phone, email, and ticketing system for inquiries related to Acies' software products. Issue Triage & Resolution: Accurately identify, diagnose, and resolve basic technical issues, common user errors, and configuration problems. Follow documented troubleshooting steps and solutions. Incident Logging & Tracking: Meticulously log all client interactions, incidents, and requests in the ticketing system, ensuring clear and comprehensive documentation. Escalation Management: Efficiently escalate complex or unresolved issues to L2 Support Engineers, Product Managers, or Development teams, ensuring all relevant information is provided for swift resolution. Client Communication: Maintain professional communication with clients, providing regular updates on issue status and estimated resolution times. Knowledge Base Contribution: Contribute to and utilize the internal knowledge base, creating new articles and updating existing ones to improve self-service options and support efficiency. Monitoring & Reporting: Monitor system health, alert dashboards, and common support trends. Contribute to regular reports on support metrics and common issues. Product Understanding: Develop a strong understanding of Acies' software products, their functionalities, and common use cases within treasury, risk, finance, and regulatory compliance. Continuous Improvement: Proactively identify opportunities for process improvements within the support function to enhance client satisfaction and operational efficiency. Other important information: Work permit requirements: Either Indian Citizen or having valid work permit to work in India. Period of engagement: Full-time position Probation period: 6 months Compensation: Compensation varies depending on the skill, fitment and role played by the person. Compensation discussions will take place post the selection process. Performance incentives: Typically, all roles at Acies have a performance incentive. Specific aspects will be discussed during the compensation discussion Leave: 22 working days a year. Additional leaves for national holidays, sick leaves, maternity and paternity, bereavement and studies vary based on the city and country of engagement. Other benefits: Other employment benefits including medical insurance will be informed during the compensation discussion. Career growth for full-time roles: Acies believes in a transparent and data-based performance evaluation system. You are encouraged to clarify any questions you have with respect to career growth with Acies personnel you interact with during the selection process. Career opportunities for part-time roles: Conversion of part-time roles to full-time roles depends on both performance of the individual and business needs. You are encouraged to ask about the prospects as you interact with Acies personnel during the selection process. Global mobility: Acies encourages mobility across our offices. Such mobility is, however, subject to business needs and regulations governing immigration and employment in various countries. Selection process: We seek to be transparent during the selection process. While the actual process may vary from the process indicated below, the key steps involved are as follows: Interview: There are expected to be at least 2 rounds of interviews. The number of interview rounds may increase depending on the criticality and seniority of the role involved. Final discussion on career and compensation: Post final selection, a separate discussion will be set up to discuss compensation and career growth. You are encouraged to seek any clarifications. For any additional queries you may have, you can send a LinkedIn InMail to us, connect with us at https://www.acies.consulting/contact-us.php or e-mail us at careers@acies.holdings. How to reach us: Should you wish to apply for this job, please reach out to us directly through LinkedIn or apply on our website career page - https://www.acies.consulting/careers-apply.html Show more Show less

About Jivi Jivi is transforming primary healthcare with an AI-powered clinical agentic platform designed for 8 billion people. Our flagship product, a super health app, combines an AI doctor and longevity coach. It provides a full-stack solution covering sickness, prevention, and wellness. In just six months, 500,000 users from 170+ countries have already used Jivi. The company was founded by Ankur Jain (BharatPe, WalmartLabs, Stanford), GV Sanjay Reddy (Reddy Ventures, Aragen), and Andrew Ng 's AI Fund (Coursera, DeepLearning). Together, they bring deep expertise in AI, medicine, and scaling billion-dollar ventures. Jivi is powered by groundbreaking research in Large Language Models (LLMs). Our MedX model is ranked #1 globally, surpassing OpenAI and Google Gemini in diagnostic accuracy. Additionally, our AudioX model boasts the lowest word error rate for Indic languages. Jivi’s health knowledge base, one of the largest in the world, plays a key role in training these models. In the spirit of fostering innovation, we’ve open-sourced these models on Hugging Face for the AI community. Jivi has been recognized for its innovation with awards such as the NASSCOM’s Digital Adoption Pioneer Award and the IndiaAI Mission Award. We are proud to be a global leader in AI healthcare. Job Overview We are seeking a detail-oriented and analytical Clinical Performance Analyst to evaluate and enhance the performance of our AI-based health application. This role plays a key part in auditing clinical quality, validating AI features, and driving performance improvements to ensure safety, clinical appropriateness, and regulatory compliance across our digital health ecosystem. Key Responsibilities Evaluation & Auditing Conduct end-to-end clinical performance audits of app features, workflows, and decision trees. Identify errors, edge cases, and inconsistencies in AI-generated content and support the root cause analysis (RCA). Perform quality assurance (QA), regression testing, and scenario walkthroughs across clinical modules. AI Workflow Testing Create structured agents and workflows for evaluating diagnostic logic, health screening tools, and triage systems. Develop metrics, dashboards, and flags to monitor agent consistency, sensitivity, and appropriateness. Framework Development Build standardised frameworks for clinical auditing, evaluation metrics, and app benchmarking (accuracy, precision, reliability). Implement CAPA (Corrective & Preventive Actions) frameworks to reduce risk and improve long-term performance. Cross-Functional Collaboration Work with clinical affairs, product, engineering, and QA teams to test new modules, provide feedback, and track fixes. Collaborate with UX/UI teams on usability and design validation from a clinical user perspective. Documentation & Compliance Maintain detailed reports of audits, test cases, bug logs, and validation results. Support clinical documentation for regulatory compliance, including readiness for ISO, NABH, FDA, or MDR alignment. Clinical Intelligence & Research Stay updated on best practices in clinical validation, health AI safety, regulatory standards, and LLM performance benchmarking. Contribute to the validation of AI features in diverse domains like diagnostics, chronic care, nutrition, and mental health. Experience and Qualifications 3–5+ years in clinical quality auditing, digital health testing, or performance analytics of AI healthcare solutions. Prior experience in RCA, risk mitigation, or structured product testing in clinical informatics environments is preferred. Preferred: Nursing, Pharmacy, Life Sciences, Biomedical Sciences, BPT Relevant: Health Informatics, Medical Technology Preferred Masters: Public Health (MPH), Biomedical Engineering, Clinical Research, Health Informatics, AI in Healthcare Nice-to-Have Certifications: Certified Health Data Analyst (CHDA) Certified Clinical Research Associate (CCRA) ISTQB or equivalent software testing certifications Why Work with Jivi? Make a Global Impact : Shape AI-driven healthcare solutions that transform billions of lives and revolutionize global wellness. Accelerate Your Career : Enjoy competitive salaries, growth opportunities, and the chance to take on leadership roles as Jivi scales. Lead in a High-Growth Environment : Own key initiatives, influence company strategy, and drive impactful health projects in a dynamic, fast-paced setting. Collaborate with the Best : Work alongside top professionals in AI and healthcare, learn from experts, and contribute to breakthrough innovations. Jivi’s Products: Jivi is available as a mobile app or as an AI assistant on WhatsApp. You can access Jivi: iOS app Android app WhatsApp Jivi in Media: Economic Times - https://tinyurl.com/m3kep5at Reuters - https://tinyurl.com/mpcs6dpx Inc42 - https://tinyurl.com/emsdas55 more - https://www.jivi.ai/news Show more Show less

Job Description At Ford , cybersecurity isn’t just a priority—it’s at the heart of everything we build. We’re on a mission to secure the platforms that move people and data around the world, and we’re looking for a visionary Platform Engineering Manager – Network Security to lead that charge. In this role, you'll spearhead the strategy, design, and global deployment of Ford’s Network Security Visibility Platforms , guiding the integration of next-generation solutions like Cisco NDR , Arista DMF , and Plixer One across our hybrid, multi-cloud infrastructure . You’ll lead a passionate team of engineers in Chennai, India and Dearborn, USA , collaborating across functions with Cyber Defense, SRE, Network Engineering, and Cloud teams . If you're energized by building at scale, committed to innovation, and driven to protect critical digital systems, we invite you to bring your expertise to a team that’s shaping the future of secure mobility. Responsibilities Key Responsibilities Provide end-to-end leadership for Arista DMF, Plixer One ensuring robust network telemetry, flow visibility, and threat detection across global environments. Drive design and implementation of Cisco NDR to enhance visibility into network behavior, lateral movement, and anomaly detection. Develop and execute a forward-looking network visibility and telemetry strategy with comprehensive north-south (ingress/egress) and east-west (lateral) traffic coverage. Integrate NDR and telemetry sources with SIEM systems (e.g., Google SecOps) and downstream SOAR pipelines to support real-time detection, triage, and automated response. Manage traffic sourcing and visibility through: Gigamon for packet capture, brokering, and SSL decryption Arista DMF (DANZ Monitoring Fabric) for scalable traffic aggregation and deep packet insights Cisco Cyber Vision for industrial and OT network security Define and enforce network security policies within Red Hat OpenShift clusters using Red Hat Advanced Cluster Security (ACS) for runtime protection, segmentation, and compliance. Partner with SRE teams to deliver end-to-end observability across digital systems using platforms like Dynatrace, ensuring high availability, performance monitoring, and anomaly detection. Automate platform deployment and operations using Infrastructure as Code (IaC) tools including Terraform, Ansible, and Python. Lead Agile development using tools such as JIRA and Confluence; manage sprint delivery, backlogs, and roadmap milestones. Inspire, coach, and grow a global team of engineers, fostering a culture of collaboration, automation, and continuous improvement. Qualifications Experience Requirements 15+ years of experience in cybersecurity, cloud infrastructure, network security, or platform engineering roles. 10+ years of deep hands-on experience in network visibility and telemetry architecture, with demonstrated success using platforms like Plixer One, Cisco NDR, and Arista DMF. 3+ years of proven expertise in container security on Red Hat OpenShift, including runtime protection, network segmentation, and policy enforcement via ACS. 5+ years of coding and automation experience using Python, shell scripting, or equivalent technologies. Solid experience integrating network visibility platforms with SIEMs, deploying SOAR workflows, and operationalizing visibility tools like Gigamon and Cisco Cyber Vision. Deep understanding of Zero Trust principles, including microsegmentation, encrypted traffic inspection, and secure network architecture. Proficiency in SRE observability tools such as Dynatrace, AppDynamics, or New Relic to ensure proactive monitoring and system health. Strong command of Agile methodologies, backlog management, and DevOps tools including Git and CI/CD pipelines. Hands-on experience supporting hybrid and multi-cloud environments, particularly Azure and/or Google Cloud Platform (GCP). Preferred Certifications CISSP – Certified Information Systems Security Professional CCSP – Certified Cloud Security Professional GCP Professional Cloud Security Engineer Azure Security Engineer Associate Cisco Certified CyberOps Professional Certifications from Arista, Plixer, Gigamon, Red Hat, Dynatrace, or similar vendors are a strong plus Show more Show less

Job ID: 2825606 DoorDash Technologies India Private Limited Hyderabad, India About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, we want to talk to you! About the Role In this role, your main focus will be to work on a variety of QA and triage tasks to assist in the development of our autonomous delivery robot. A primary focus of the role will be to triage the logs of the daily testing runs of the robots conducted in the US. This includes replaying and analyzing specific events as annotated by the testing team, categorizing such events, and working with the software team to evaluate any required improvements. The role could also involve setting up various simulation scenarios for testing within our simulation environment as well as creating maps used by the autonomy stack for navigation. You’re excited about this opportunity because you will… Analyze: Utilize proprietary diagnostic tools and techniques to triage and diagnose robot autonomy issues accurately and efficiently Execute: Take charge of ensuring the prompt analysis of issues, generating reports and data visualizations that effectively prioritize and summarize identified issues Build: Develop and construct diverse scenarios within a simulation environment to test and validate new autonomy features. Additionally, create and maintain a library of scenarios to support comprehensive regression testing Collaborate: Work cross-functionally with Operations, Program Management, and Software Engineering teams to provide an effective feedback loop of identifying, routing, and monitoring key issues across various systems of the autonomy stack Optimize: Streamline and enhance QA processes and workflows Lead: Have opportunities to take end-to-end ownership of QA initiatives, encompassing process establishment, defining metrics, new team member training, execution, quality auditing, and reporting We're excited about you because... Familiarity with autonomous vehicle systems A self-starter. Thrives in fast-paced, dynamic environments with a proactive, action-oriented approach Adaptable; you exhibit the agility to swiftly grasp new concepts, adapt to evolving project requirements, and become a proficient specialist An innovator, actively seeking opportunities to enhance processes and drive improvements in quality and efficiency Exceptional attention to detail, enabling you to discern subtle visual differences in frame-by-frame comparisons Qualifications: Bachelor's degree in engineering or a related field, or equivalent work experience to 2+ Years of industry experience as a QA Engineer or equivalent Proficiency in using Issue Tracking Software such as Jira Exceptional analytical skills Proven ability to collaborate and communicate effectively across different functional teams Track record of high quality deliverables with minimal supervision Nice to have... Familiarity with Linux and command line interfaces Familiarity with version control tools such as Git and ability to run basic commands/workflows Experience with one or more data analytics and business intelligence tools, such as Sigma Experience with SQL Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. We use Covey as part of our hiring and/or promotional process for jobs in certain locations. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144 To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection. Flexible Work Discover how we’re evolving & leading the way for the future of work Learn More About Flexible Work Stay Connected Be the first to hear about our latest job openings, recruiting events, and exciting breakthroughs. (Rejoignez notre French Talent Network lci) Join Our Talent Network

Job Title – Application Support Engineer L3 Location: Remote (To work in Australia time zone 5AM-2PM IST) About the Role As an L3 Application Support Engineer, you will serve as the escalation point for complex technical issues, ensuring high-quality support for our Enterprise SaaS platform used by Health Professionals and Patients. This role is deeply embedded within the Engineering team, requiring strong troubleshooting skills, debugging capabilities, and collaboration with Product and Development teams. You’ll also play a key role in improving documentation, automating processes, and enhancing platform reliability. Key Responsibilities Technical Escalation & Issue Resolution: o Act as the highest level of support within the Support Team. o Investigate and resolve critical incidents, analyzing logs and application behavior. o Work closely with L1/L2 teams to troubleshoot and resolve complex issues. o Replicate and document software bugs for the Development team. Collaboration & Process Improvement: o Work with the Engineering team to debug issues, propose fixes, and contribute to code-level improvements. o Improve support documentation, build playbooks, and optimize incident management processes. o Enhance monitoring and alerting through platforms like Datadog. Technical Operations & Monitoring: o Perform log analysis, SQL queries, and API debugging to diagnose issues. o Monitor AWS infrastructure, CI/CD pipelines, and application performance to identify potential failures proactively. o Maintain uptime and performance using observability tools. Requirements 6+ years in Technical Application Support, DevOps, or Site Reliability Engineering (SRE). Strong troubleshooting skills with technologies such as Node.js, PostgreSQL, Git, AWS, CI/CD. Hands-on experience with monitoring tools like Datadog and uptime monitoring solutions. Proficiency in debugging APIs, SQL queries, and logs. Experience managing support cases through full lifecycle (triage, reproduction, resolution). POSITION DESCRIPTION – Application Support Engineer L3 Ability to write detailed bug reports and collaborate effectively with developers. Strong knowledge of ticketing systems such as Freshdesk, ClickUp, and best practices for incident management. Comfortable with on-call rotations and managing high-priority incidents. Preferred Skills Familiarity with Terraform, Kubernetes, or Docker. Experience writing scripts to automate support tasks. Knowledge of healthcare SaaS environments and regulatory considerations. This role is ideal for problem-solvers who love debugging, enjoy working closely with engineering teams, and thrive in fast-paced, customer-centric environments Key Requirements: Minimum 6+ years in Technical Application Support Strong troubleshooting skills with technologies such as Node.js, PostgreSQL, Git, AWS, CI/CD. Hands-on experience with monitoring tools like Datadog and uptime monitoring solutions Proficiency in debugging APIs, SQL queries, and Perform log analysis Strong knowledge of ticketing systems such as Freshdesk , ClickUp , Exceptional language to handle AUS clients Location: Location: Remote (To work in Australia time zone 5AM-2PM IST) Compensation: Up to Rs.15–20 LPA Show more Show less

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who yo u are: Fluent in written and spoken Spanish, with excellent communication skills. Proficient in English to effectively communicate with internal teams. Prior experience in customer support or technical support roles preferred. Experience in handling client calls (added advantage) Key Responsibilities: Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers in Spanish via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyze requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be able to handle project individually Should be able to invest time by themselves to learn the product Experience and Skills: 2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Familiarity with Zendesk and Jira platforms is a plus. *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.* INDHEADOFFICE

Job Description: About US At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview Consumer Small Business Wealth Technology Platform Supports Real Time Transfers(RTP), Zelle, ATM, POS etc., Platform Support through Incident Management process driving towards Customer Impact mitigation, enabling great customer experience by reducing the application down time Responsible for production support, problem and incident management, operational change, and infrastructure delivery, refresh and upgrades Manages the lifecycle of incidents through initial identification to mitigating customer impact, restoring environments to BAU status and driving for permanent solution. Pursue the root cause of incidents. Manages the problem life cycle for implementing a permanently solution. Identify, facilitate, and manage the actions to correct the known error. Instituted Proactive Problem Management process to identify and resolve issues prior to service disruption Job Description Responsible for platform stability, proactive job monitoring, issue management & resolution, triage, reporting and timely escalation. Responsible for understanding customer impact, customer experience while leading production triage calls to restoral for incidents of all priority and impact levels. We use various monitoring and reporting tools to ensure the stability of our environment raising awareness when risk is identified. The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation & communication skills to interact with partners like VISA, MasterCard, EWS, TCH etc., Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency. The ideal candidate will excel in triaging and resolving production issues, incident management, create complex reporting and ensuring stability for applications such as Zelle, Bill Pay, Real Time Payments, Digital Wallet, and Base24 (Tandem XPNET). Responsibilities Proficient in incident management, root cause analysis, and problem resolution Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience. Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders. Partner with Application team, CCO, Level 3 support teams to resolve the issue. Familiarity with several ticketing systems such as Remedy and ServiceNow Create and maintain detailed documentation of processes to improve team efficiency. Ability to collaborate with external vendors, such Visa, Mastercard, TCH, EWS, and Fiserv Propose changes and enhancement to tools to reduce manual task. Support the deployment of application updates, patches, and changes. Shift Flexibility requiring weekend coverage. Good understanding of Agile process/kanban, working experience in agile tools like JIRA is preferable. Exposure to cloud technologies Advanced knowledge with Excel and PowerPoint designing custom reports. AI predictive analytics for strategic decision making processes. Experience in Resiliency Testing Consumer Banking domain experience Requirements Educational Qualifications : B.E./ B Tech / M.E./M Tech /M.C.A [with B.Sc., B Com, BBM]/M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics) Certifications : ITIL Foundation Certification Experience range :5 to 8 years Foundational skills: HP Non-stop Tandem, Java - J2EE, ++Base24 Classic, Splunk, SQL, Desired Skills Production support experience Understanding on Database terminologies Sound working knowledge on Ms-Office and Ms-VisioEffective Communication – Clear, Concise & Ability to articulate Problem/Solution Should be able to participate or conduct conference calls with tech and business users Good documentation skills – Required to close the tickets and/or send updates/reports to various stakeholders Organizational and Multi-tasking skills Work Timings: 6:30 am to 3:30 pm and 11:30 am to 8:30 pm Job Location: Chennai , Hyderabad , GIFT , Gurugram Show more Show less

Job requisition ID :: 83567 Date: Jun 12, 2025 Location: Hyderabad Designation: Manager Entity: Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks. Summary The role requires providing expertise and leadership for Incident Response capabilities including good understanding of cyber incident forensics. It requires providing both subject matter expertise and project management experience to serve as the “point person” of client engagement in domain. The candidate shall pertain efficient incident response and remediation skills to minimise the impact of cyber risks. The individual will oversee and support security monitoring operations team and assist them during security incidents and ensure incidents are managed and responded effectively including and reporting to stakeholders. This role primarily consists of leading team of the Incident responders, Incident managers and stakeholders (including client, vendors, etc.) and to conduct thorough response activities on behalf of a wide variety of clients across sectors. Candidate is required to work in complex security environments and alongside SOC team to design, communicate and execute incident response, containment and remediation plans. Candidate is required to have hands-on experience of incident management and investigation tools and shall be comfortable leading teams on challenging engagements, communicating with clients, providing hands-on assistance with incident response activities, and creating and presenting high-quality deliverables. Skills required Responding to alerts from across the entire global technology and information estate to quickly detect harmful behaviours and events, containing, mitigating, and remediating minor incidents and in coordination with the Cybersecurity Incident Management and Response Team, effectively containing, mitigating, and remediating more serious events. Supporting cyber security incidents through to eradication and feed into the Post Incident Review process that delivers detailed analysis on the root cause of incidents investigated and produces findings and recommendations that support control adjustments to better protect the bank. Identifying, developing, and implementing new detections (Use cases) and mitigations (Playbooks) across the security platforms. Reviewing and approving new Use Cases and Playbooks created by Cybersecurity colleagues. Continuously reviewing the effectiveness of analysis playbooks, processes, and tooling. Communicating new use cases (go-live, demise, tuning), to the cybersecurity operations teams, supporting the Cybersecurity Operations Manager in ensuring all teams are prepared to take on the additional workload and have sufficient tools, training, and capability to do so effectively. Researching emerging threats and vulnerabilities to aid in the identification of cyber incidents. Applying structured analytical methodologies to maximise threat intelligence growth and service efficacy. Supporting the Crew Leads during shift handovers, ensuring all team members are ready to manage ongoing incidents. Supporting the triage of potentially malicious events to determine severity and criticality of the event. Provide expert-level advice and technical leadership to the team, driving the continued evolution of hunting, monitoring, detection, analysis and response capabilities and processes. Train, develop, mentor, and inspire cybersecurity colleagues in area(s) of specialism. Collaborate with the wider Cybersecurity (and IT) teams to ensure that the core, underlying technological capabilities that underpin an effective and efficient operational response to current and anticipated threats and trends remain fit for purpose. Identify processes that can be automated and orchestrated to ensure maximum efficiency of Global Cybersecurity Operations resources. Promote a “self-critical” and continuous assessment and improvement culture whereby identification of weaknesses in the bank’s control plane (people, process, and technology) are brought to light and addressed in an effective and timely manner. Support engagement in support of Global Businesses and Functions to drive a global up-lift in cyber-security awareness and help to evangelise Cybersecurity efforts and success. Requirements: To be successful in this role, you should meet the following requirements: 5+ years of technical experience in IT or IT Security, for example as a network or operating system administrator. Expert level knowledge and demonstrated experience of common log management suites, Security Information and Event Management (SIEM), EDR, Email Protection, Case Management & other cyber security tools. Expert level knowledge and demonstrated experience of common cybersecurity technologies such as IDS / IPS / HIPS, Advanced Anti-malware prevention and analysis, Firewalls, Proxies, MSS, etc. Good knowledge and technical experience of 3rd party cloud computing platforms such as AWS, Azure, and Google. Good knowledge and demonstrated experience of common operating systems and platforms to include Windows, Linux, UNIX, Oracle, Citrix, GSX Server, iOS, OSX, etc. Good knowledge of common network protocols such as TCP, UDP, DNS, DHCP, IPSEC, HTTP, etc. and network protocol analysis suits. Functional knowledge of scripting, programming and/or development of bespoke tooling or solutions to solve unique problems. Good knowledge of key information risk management and security related standards including OWASP, ISO2700x series, PCI DSS, GLBA, EU data security and privacy acts, FFIEC guidelines and NIST standards Good knowledge and demonstrated experience in incident response tools, techniques and process for effective threat containment, mitigation, and remediation. Formal education and advanced degree in Computer Science or similar and/or commensurate demonstrated work experience in the same. CEH, EnCE, SANS GSEC, GCIH, GCIA CISSP or any similar Certifications. How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone’s welcome … entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to. Check out recruiting tips from Deloitte professionals. *Caution against fraudulent job offers*: We would like to advise career aspirants to exercise caution against fraudulent job offers or unscrupulous practices. At Deloitte, ethics and integrity are fundamental and not negotiable. We do not charge any fee or seek any deposits, advance, or money from any career aspirant in relation to our recruitment process. We have not authorized any party or person to collect any money from career aspirants in any form whatsoever for promises of getting jobs in Deloitte or for being considered against roles in Deloitte. We follow a professional recruitment process, provide a fair opportunity to eligible applicants and consider candidates only on merit. No one other than an authorized official of Deloitte is permitted to offer or confirm any job offer from Deloitte. We advise career aspirants to exercise caution. In this regard, you may refer to a more detailed advisory given on our website at: https://www2.deloitte.com/in/en/careers/advisory-for-career-aspirants.html?icid=wn_

Summary This role will be responsible for providing analytics & reporting support (both internal & external), across different stakeholders for the broader P&O function as well as beyond P&0- e.g. Rewards, ESG etc.. The candidate will support the Analytics & Insights leadership on aspects of reporting and analysis, including data assesment and validation, as well as interpretation of the results. This role will be responsible for leading/collaborating for all the activities related to development and maintenance of P&O Reporting & Analytics in Power BI, Workday and other future platforms About the Role Key Accountabilities Define key performance indicators (KPIs) and measure the impact of analytics products on the business, providing regular updates to stakeholders. Collect, analyze and interpret information to generate meaningful insights to enable/support P&O & other stakeholder teams in critical decisions/initiatives Provide accurate and timely generation of reports using a triage of single or multiple sources, as required. Synthesize the information and identify meaningful trends for relevant stakeholders Collaborate to gather requirements and specifications to gain a better sense of shortcomings in reporting & visualization, if any and recommend solutions to enhance reporting and data management. Support Analytics & Insights leadership with opportunities for standardization/automation and scale, operational efficiency and continuous improvement in areas of reporting & creation of products/solutions Partner with teams in Analytics & Reporting to execute plans to improve stakeholder satisfaction with a focus on processes Serve as subject matter expert for assigned areas of business (EUPTD, ESG, GEA)reporting & analytics tools; assist with troubleshooting reporting issues and taking care of questions. Embrace latest technology & partner across teams in Analytics & Insights/PTDI for supporting the leadership in areas of productization, new product development & dashboard strategy Seek continuous improvements to improve the capabilities & efficiency Maintain full compliance with internal and external guidelines People and organizational leadership : Candidate who is independent, self-motivated, proactive, results-oriented and able to provide a high level of satisfaction through the delivery of insights Subject matterl expert with analytical acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment Embrace continual professional development, drive to take on new responsibilities and projects and work experiences with all P&O teams Key Performance Indicators Quality KPI targets met as per P&O/business expectations All projects delivered as per stakeholder expectations Drive design and enhancement of existing services / deliverables/reports and dashboards Develop and track key performance indicators (KPIs), and monitor progress against targets. Drive the development and adoption of self-service analytics capabilities Contribute to broader Analytics & Insights goals via supporting process improvements, capability presentations and value-addition to I&A level decision making Ensure work safety, Ethics, Compliance and Integrity in business practices and interactions Functional Skills and Knowledge Strong Analytical Skills: Deep understanding of reporting concepts, product platforms and techniques, with the ability to translate P&O/business requirements into analytical solutions. Technical Knowledge: Familiarity with data analysis tools, data reporting & visualization platforms, and statistical modeling techniques, preferably Power BI Communication and Collaboration: Excellent verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Business Acumen: Understanding of the relevant business/P&O domain and industry trends, enabling effective decision-making and alignment of analytics initiatives with business goals. Problem-solving: Ability to identify and resolve complex analytical and technical challenges, ensuring the accuracy and reliability of analytics solutions. Stay updated with the latest Power BI features and best practices to continuously improve reporting capabilities. Minimum: University degree and management/professional qualification in related field, e.g., business, life sciences, HR Desirable Requirements: 5+ years experience in data analysis, reporting, and dashboard creation, advanced knowledge on Excel Proficiency in Power BI and other data visualization tools. Experience with automation tools. Exceptional written and verbal communication skills along with collaboration and listening skills Ability to ideate requirements & design iteratively in collaboration with other PTDI teams Hands-on expertise to present any new capabilities or KPI dashboard demo for Senior stakeholder Strong analytical skills, attention to detail, excellent communication skills, and the ability to work collaboratively with cross-functional teams. You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division People & Organization Business Unit Universal Hierarchy Node Location India Site Hyderabad (Office) Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area Technology Transformation Job Type Full time Employment Type Regular Shift Work No

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. Preferred qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies. About the job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses. Responsibilities Write product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. We are seeking analyst level individuals with experience working in the field of cybersecurity and a desire to help organizations improve their operations to join our team and help run the ongoing security operations for RSM clients in a variety of industries and geographic locations. Successful candidates will have working knowledge in some or all these areas – IT operations, security monitoring, active directory, IP networking and various cloud technologies. Position and Key Responsibilities At RSM, analysts work with large and small companies in variety of industries. They develop strong working relationships with their peers within the security operations center (SOC) while learning their clients’ businesses and challenges facing their organizations. Analysts work as part of a broader team under the direction of more senior analysts, threat hunters, shift leads, intelligence analysts and SOC managers in support of multiple clients. Working in a mutually respectful team environment helps our analysts perform at their best and integrate their career with their personal life. You will have the opportunity to: Role Responsibilities: Investigate security incidents using SIEM tools, automation, and other cybersecurity technologies (i.e. ServiceNow, Stellar Cyber, Hyas Insight and DNS Protect, sentinel One, ELK Stack, Virus total, Shodan, NetFlow, Passive DNS, Silobreaker, Tenable.io, Hatching Triage Sandbox) Analyze, escalate, and assist in remediation of critical security incidents. Improve and challenge existing processes and procedures in a very agile and fast-paced information security environment serving multiple clients Process IDS alerts and identifying incidents and events in customer data. Setup and execution and analysis of vulnerability scans Perform advanced analysis and investigation into alerts as they are identified Performing initial basic malware analysis utilizing automated means (static and dynamic sandbox analysis or other available tools) Incident intake, ticket updates and reporting of cyber events and threat intelligence Understanding, identifying, and researching indicators of compromise (IOCs) from a variety of sources such as threat intelligence reports and feeds Writing incident reports, process documentation, and interact with clients as required Transcribe and implement atomic indicators into a monitoring environment. Consume policy documentation and determine applicability in a network. Work with protocols at layers 2 and higher in the OSI model, to include ARP TCP, UDP, ICMP, DNS, Telnet, SSH, HTTP, SSL, SNMP, SMTP, and other common protocols that use well-known ports. Develops the playbooks to respond and recovery from various attacks/incidents. Drives the automation efforts focused on the closing cases, responding to Cyber events and analyzing data required to enable efficient response activities. Processing of Cyber Threat Intel that is used across RSM detection platforms to understand and prepare for potential threats. Threat intel is heavily used across RSM platforms drive issue prioritization. Open to working shifts in a 24x7 operations environment. Qualifications and Experience: Minimum B.A. or B.S. degree or equivalent from an accredited university by the time employment commences or prior relevant military / law enforcement experience. Computer science, information technology, information systems management, or other similar degrees preferably with a focus on information security 3-5 years’ experience working in a security operations center, networking operations center or threat intelligence capacity. Possess at least one security industry certification such as CYSA+, Security+, CISSP, SANS GIAC (GSOC, GCIA, GMON, CGCDA) Knowledge of security standards and information security and compliance frameworks, controls, and best practices, including SSAE 16, SOC 2 and SOC3, OWASP Top 10, SANS, NIST Must have a naturally curious mindset and approach to solving problems. Basic understanding of cloud technologies and their operations Experience supporting various operating systems such as Windows/Linux Understanding of IP network protocols At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com .

Comprehensive Inquiry Management: * Accurately document all incoming inquiries from diverse channels (e.g., phone, email, walk-in, online forms) into our designated CRM/database, ensuring all relevant details are captured and meticulously organized. * Provide a prompt, professional, and courteous initial point of contact for all inquiries, actively listening to understand needs and offering helpful, accurate information. * Efficiently triage inquiries, resolving straightforward issues independently and seamlessly directing complex matters to the appropriate department or specialist for expert handling. * Maintain meticulous records of all past inquiries for audit trails, follow-up, and to inform future service improvements, ensuring data integrity and easy retrieval. * Follow up with customers to confirm satisfactory resolution, ensuring a positive experience from initial contact to completion. * Smooth Office Operations & Administration: * Oversee and optimize daily office operations, implementing efficient workflows and best practices to enhance overall productivity and maintain a highly organized workspace. * Manage office supplies and equipment, proactively monitoring inventory, placing timely orders, and coordinating maintenance or repairs to ensure all resources are consistently available and fully functional. * Maintain a welcoming and professional office environment, preparing meeting rooms, common areas, and the reception for daily use and important client visits. * Facilitate seamless communication between departments and external stakeholders, acting as a central point for information flow and operational coordination. * Implement and uphold company policies and procedures, contributing to a consistent, compliant, and harmonious work culture. * Manage vendor relationships with service providers (e.g., cleaning, utilities, IT support), ensuring high-quality and timely service delivery. * Assist with minor facility management tasks, escalating larger issues to relevant personnel to guarantee a safe and efficient physical workspace. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Morning shift Supplemental Pay: Performance bonus Work Location: In person

Job ID: 785 Location: Fully On-Site, Gurgaon, Haryana, IN Job Family: Digital and Information Technology Job Type: Permanent Employment Type: Full Time About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose Security Operations Engineer, Cyber Defense – CNH Industrial Through its people and brands, CNH Industrial delivers power, technology, and innovation to farmers and builders all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Aftermarket Solutions, is a major international force in its specific sector. The CNH Industrial Cyber Defense Team manages the security threats and vulnerabilities across all aspects of CNH’s business. With a state-of-the-art Global Cyber Fusion Center located in Sioux Falls, you will be operating and growing a foundational Cyber Defense capability for enterprise and operational technologies – technologies that support plant operations and manufacturing equipment that enable delivery of CNH vehicles, equipment, and products. We are seeking a bias-towards-action, results-oriented, motivated, and engaged engineer who is focused on building processes and technologies that optimize the security posture for our organization. In this role you will: Analyze, triage, and manage incidents end-to-end based on business impact and applicable legal, privacy, and regulatory requirements Utilize extensive data sources and a wide range of enterprise-level tools to identify risk indicators, determine root causes, and recommend preventative actions Take ownership of one or more key Cyber Defense platforms, maintaining associated infrastructure, enhancing functionality, and increasing efficiency in accordance with continuous improvement principles Execute rapid response & containment tactics on global cyber incidents, engaging partner teams to analyze, respond, and recover from cyber incidents Develop and implement automations, workflows, and playbooks to provide enrichments and enhance incident response capabilities Act as a subject matter expert in the realm of Cyber Defense, advising teams comprised of individuals of varying levels of technical experience, and mentoring junior security analysts by providing both technical and professional guidance Maintain an up-to-the-minute awareness and detailed understanding of modern and emerging threats & vulnerabilities, especially as they relate the agriculture and manufacturing space Requirements & Qualifications 5+ years of experience in information security, cyber defense, cyber engineering, or other related cyber security domain o Note: A four-year degree from an accredited college or university in a related field (e.g. computer science, cyber security, information systems or technology, or science, engineering, or math disciplines) may substitute for up to two years of required experience. Expert-level knowledge of various SIEM and EDR platforms, including extensive experience with automation, workflow and playbook development, and containment and remediation capabilities native to standard SIEM and EDR practices Relevant technical certification(s) (GSEC, CISSP, SEC+, etc.) and/or the desire to pursue additional certifications as required Excellent communication (written and verbal) and organizational skills Excellent problem solving and critical/creative thinking skills A high degree of dependability and the ability to manage multiple projects under strict timelines in a dynamic, high-pressure environment Key Responsibilities Experience Required 5-8 Years Preferred Qualifications Pay Transparency What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off

This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission. Job Title - Medical Reviewer Location: Gurgaon Summary: The Medical Reviewer (MR) is responsible for: Provide medical review for individual case safety reports, including: coding, seriousness, expectedness, Baxter causality assessment. Ensure that appropriate medical interpretation and consistency are applied to adverse event case assessment. Potential review of periodic documents, and product labels. Essential Duties and Responsibilities: Ensure that appropriate medical interpretation and consistency are applied to adverse event case assessment. Provide medical and scientific expertise on pharmacovigilance matters affecting the preparation and submission of timely and accurate information to the regulatory authorities. Support the Safety Operations team, providing expertise for the case processing team for medical questions e.g., coding of events, understanding coding conventions, splitting of cases etc. Maintain knowledge of global regulatory authority regulations (especially FDA and EMA). Contribute to the training, leadership and continuing education for all departmental staff. May perform benefit-risk safety analysis, including: safety surveillance activities for potential safety signals, aggregate safety data review, risk management plans and REMS, Regulatory Authority assessment reports and queries, and periodic documents, such as PSURs, PBRERs, and PADERs. Qualifications: Knowledge of industry regulations and drug safety practices globally. Knowledge of adverse event case report triage processing. Experience with commercial databases and safety coding dictionaries (MedDRA, WHOART, COSTART, etc.). Excellent oral and written communication skills. Excellent teamwork and interpersonal skills are required. Strong skills in presenting drug safety topics for regulatory authorities or at conventions, meetings, etc. Education and/or Experience: A medical degree (or equivalent) and board certification/eligibility are required. Two years of experience post-residency, with at least one year of experience in pharmaceutical/biotechnology company. Exposure to working relationship with FDA, EMA, or other regulatory authorities is preferred. Knowledge and understanding of national and international regulatory guidelines are a plus. Knowledge of medical aspects of drug safety in pre- and post-marketing safety practice. At Baxter, we offer a dynamic and future focused work environment offering workplace flexibility, additional annual leave and a strong value driven culture. Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. EEO (Equal Employment Opportunity) Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Job requisition ID :: 84054 Date: Jun 12, 2025 Location: Delhi Designation: Assistant Manager Entity: Job Description Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team Risk Advisory Team is about much more than just the numbers. It’s about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies what, how, and why of change so you’re always ready to act ahead. Your work profile As a Assistant Manager in our Cyber Team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - Preferred Knowledge The role requires efficient incident response and digital forensics skills to minimise the impact of cyber risks. The individual will oversee Security monitoring, Security tools Operations, Security incidents, ensure incidents are managed effectively and reported to stakeholders. This role primarily consists of first responder activities and to conducting thorough response activities on behalf of a wide variety of clients across every sector. Candidate required to work in complex security environments and alongside SOC team to design, communicate and execute incident response, containment, and remediation plans. Support incident response team analysts and incident management teams. Analyse tools, processes, and procedures for responding to cyber intrusions and come up with new methods for detecting cyber adversaries. Demonstrates proven expertise and success in incident handling, triage of events, network analysis and threat detection, trend analysis. Should have the following skills: Deep understanding of computer intrusion activities, incident response techniques, tools, and procedures Knowledge of Windows, Active Directory, DNS & Linux operating systems, Good Experience in SIEM monitoring (QRadar, Sentinel) Knowledge of SOAR technologies, working with playbooks (Cortex, Phantom, Demisto) Working experience and knowledge of ITSM tools for incident management. Must be action oriented and have a proactive approach to solving issues. Knowledge of security logs, log quality review. Knowledge on IT (Operating systems, networking, databases) and IT security knowledge (system and network security) including IT security tools. Good knowledge of office collaboration tools Work you’ll do Roles & Responsibilities Detect, Analyze, Investigate, and report qualified security incidents to the Client as per the defined SLA Provide recommendations to the security incidents reported as per SLA Investigates incidents using various security event sources (FW, IDS, PROXY, AD, EDR, DLP etc.). Investigations into non-standard incidents and execution of standard scenarios. Provide dashboard and data related to Incidents/Offenses for governance reports. Escalates to L3 if investigations uncover unusual or atypical situations. Monitoring unhealthy log source/data source and escalate to engineering team to fix them. Participate in incident response (IR) efforts; detect, identify, respond, contain and remediate all information security incidents. Rapidly and accurately determine the source of a security incident and moving quickly to identify and apply containment, mitigation, and remediation steps. Contribute to the execution of Cyber Security operations, incident response, and investigations spanning across all functions of the Corporate Security organization. Track, monitor incident actions while applying intelligence, situational awareness to prioritise incident actions based on risk Responsible for Incident and Breach communications, assessments, and reports and customer facing, to include leadership and executive management for the purpose of enabling Senior Management to make decisions in a crisis Develop and document processes to ensure consistent and scalable response operations Deliver tabletop IR assessments and real-life IR simulations at a technical and executive level. Conduct in-depth root cause analysis on complex malware and user/system behaviour event Gather and analyse forensic evidence for cyber security incidents and investigations. Develop and document enhanced event analysis and incident response processes and procedures Location and way of working Base location: Delhi This profile involves frequent / occasional travelling to client locations OR this profile does not involve extensive travel for work. Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs. How you’ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report. Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. 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