5821 Triage Jobs - Page 20

Senior Business Analyst Bangalore, Karnataka, India We seek a highly skilled Senior Business Analyst with an effective focus on data pattern analysis and managing stakeholder expectations to join our team. The ideal candidate will be able to bridge the gap between business needs and technical solutions, ensuring seamless communication, data quality and integrity. The Senior Business Analayst should be able to communicate effectively with all stakeholders and drive quality assurance testing and UAT, and triage incoming issues, defects, and enhancement requests. Individuals with a balance in decision making, empathy towards business needs, and an understanding of delivery (Waterfall and AGILE) related constraints will be preferred. What You’ll Be DOING What will your essential responsibilities include? Elicit, analyze, manage stakeholder expectations and deliver business artifacts (Requirement Documents or User Stories) and functional specifications. Collaborate with stakeholders to gather, challenge, facilitate and document business requirements (up to securing sign off) in a business requirements specification, or a set of Features, Epics & User stories. Conduct business process analysis and identify opportunities for improvement. Includes creation of process flows, swim lanes, hosting focused group, brainstorming or shadowing/ reverse-shadowing sessions. Design, develop and execute test scenarios to validate data models and data flows. Ensure adverse impact to existing systems or integrated platforms to be minimal and advise the respective teams well in advance. Perform data quality checks and identify data inconsistencies or anomalies. Manage and train a growing team of Business Analysts. Consult with projects in relation to recommended Claims practices and raise risks if needed. Assist with daily issue related tickets where business needs additional support or design confirmations. Participate and contribute to Request for Information (RFIs) and Request for Proposal (RFPs). Manage, train and constantly improve existing processes that may or may not involve vendor partners with a goal to attain optimal efficiency. You will report to the Application Manager. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Experience with the end-to-end insurance value chain process (especially the claims process flow). Ability to query (basic or advanced) will be an additional advantage. CBAP, INS (or other BA or Insurance certifications) will be preferred. Must possess excellent interpersonal skills, effective communication skills (written and verbal), and the ability to present information in an influencing manner at the leadership level. Excellent stakeholder management skills, with a proven ability to build trusting relationships with the business. Excellent analytical skills to identify root causes, troubleshoot issues and propose solutions. Able to test canonical data models. Desired Skills And Abilities Significant experience in supporting all phases of the software development life cycle. Abilities to multi-task, prioritize and being a self-driven team player are required for this role. Working with tools like JIRA, Confluence. Basic or advanced querying capabilities will be preferred. Previous domain exposure in the capacity of a business analyst with changes on Property & Casualty (Americas) platforms or General Insurance (Europe) will be an added advantage. Proven planning and organization skills, with an ability to work resiliently, planning their analysis work, prioritizing workload, preparing in advance, and setting realistic timescales. Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions. Who WE Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability.

Job Title: Incident Management Coordinator – L1 Department: IT Operations / Service Desk Reports To: Incident Manager or IT Operations Lead Location: Remote/Hybrid Role Purpose: The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment with the ITIL framework. This role acts as the first point of contact for incident lifecycle management, ensuring timely communication, escalation, and resolution coordination with technical teams to minimize service disruption. Key Responsibilities: Incident Logging & Triage (L1) Act as the first point of contact for all IT service interruptions reported via phone, email, chat, or monitoring tools. Accurately log incidents into the IT Service Management (ITSM) tool with sufficient detail (time, impact, urgency, affected CI). Classify and prioritize incidents according to defined ITIL priority matrix (impact vs urgency). Perform initial diagnosis and attempt first-line resolution wherever possible. Incident Coordination & Escalation Ensure incidents are assigned to the correct resolver groups within agreed SLA timelines. Monitor incident queues and follow up with technical teams to ensure SLA compliance. Escalate major or high-impact incidents to L2/L3 teams and the Incident Manager as per escalation matrix. Support the Major Incident Manager by providing accurate and timely information. Communication & Stakeholder Updates Provide regular status updates to end-users, stakeholders, and resolver teams until incident resolution. Maintain clear communication with affected customers and ensure their expectations are managed. Prepare incident status reports as per process (daily/shift-wise). Process Compliance & Documentation Work strictly within the ITIL-aligned Incident Management process and suggest improvements where needed. Ensure all updates, workarounds, and resolutions are documented in the knowledge base for future reference. Adhere to agreed KPIs and SLAs for first-time resolution and response times. Key Deliverables: Accurate and timely incident logging. SLA compliance for response and resolution. Smooth escalation and coordination for major incidents. Quality documentation and updates in the ITSM tool. Required Skills & Experience: ✅ Technical/Process Knowledge Familiarity with ITIL framework (ITIL v4 Foundation certification preferred). Basic understanding of IT infrastructure components (servers, networks, applications). Experience with ITSM tools (ServiceNow, BMC Remedy, Jira Service Desk, etc.). ✅ Soft Skills Excellent communication (written and verbal) to interact with end-users and technical teams. Strong organizational and multitasking abilities. Customer-first mindset and ability to handle pressure during major incidents. ✅ Experience Level 1–3 years in a Service Desk / Incident Coordination role in an IT environment. Prior exposure to ITIL processes in a managed services or global support center is highly desirable. Shift & Availability: 24x7 shift coverage may be required (rotational). Ability to work during weekends/public holidays as per support roster. #teceze #itil #itservices

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Synapse Analytics . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Title: Incident Management Coordinator – L1 Department: IT Operations / Service Desk Reports To: Incident Manager or IT Operations Lead Location: Remote/Hybrid Role Purpose: The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment with the ITIL framework. This role acts as the first point of contact for incident lifecycle management, ensuring timely communication, escalation, and resolution coordination with technical teams to minimize service disruption. Key Responsibilities: Incident Logging & Triage (L1) Act as the first point of contact for all IT service interruptions reported via phone, email, chat, or monitoring tools. Accurately log incidents into the IT Service Management (ITSM) tool with sufficient detail (time, impact, urgency, affected CI). Classify and prioritize incidents according to defined ITIL priority matrix (impact vs urgency). Perform initial diagnosis and attempt first-line resolution wherever possible. Incident Coordination & Escalation Ensure incidents are assigned to the correct resolver groups within agreed SLA timelines. Monitor incident queues and follow up with technical teams to ensure SLA compliance. Escalate major or high-impact incidents to L2/L3 teams and the Incident Manager as per escalation matrix. Support the Major Incident Manager by providing accurate and timely information. Communication & Stakeholder Updates Provide regular status updates to end-users, stakeholders, and resolver teams until incident resolution. Maintain clear communication with affected customers and ensure their expectations are managed. Prepare incident status reports as per process (daily/shift-wise). Process Compliance & Documentation Work strictly within the ITIL-aligned Incident Management process and suggest improvements where needed. Ensure all updates, workarounds, and resolutions are documented in the knowledge base for future reference. Adhere to agreed KPIs and SLAs for first-time resolution and response times. Key Deliverables: Accurate and timely incident logging. SLA compliance for response and resolution. Smooth escalation and coordination for major incidents. Quality documentation and updates in the ITSM tool. Required Skills & Experience: ✅ Technical/Process Knowledge Familiarity with ITIL framework (ITIL v4 Foundation certification preferred). Basic understanding of IT infrastructure components (servers, networks, applications). Experience with ITSM tools (ServiceNow, BMC Remedy, Jira Service Desk, etc.). ✅ Soft Skills Excellent communication (written and verbal) to interact with end-users and technical teams. Strong organizational and multitasking abilities. Customer-first mindset and ability to handle pressure during major incidents. ✅ Experience Level 1–3 years in a Service Desk / Incident Coordination role in an IT environment. Prior exposure to ITIL processes in a managed services or global support center is highly desirable. Shift & Availability: 24x7 shift coverage may be required (rotational). Ability to work during weekends/public holidays as per support roster. #teceze #itil #itservices

Job Title: Incident Management Coordinator – L1 Department: IT Operations / Service Desk Reports To: Incident Manager or IT Operations Lead Location: Remote/Hybrid Role Purpose: The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment with the ITIL framework. This role acts as the first point of contact for incident lifecycle management, ensuring timely communication, escalation, and resolution coordination with technical teams to minimize service disruption. Key Responsibilities: Incident Logging & Triage (L1) Act as the first point of contact for all IT service interruptions reported via phone, email, chat, or monitoring tools. Accurately log incidents into the IT Service Management (ITSM) tool with sufficient detail (time, impact, urgency, affected CI). Classify and prioritize incidents according to defined ITIL priority matrix (impact vs urgency). Perform initial diagnosis and attempt first-line resolution wherever possible. Incident Coordination & Escalation Ensure incidents are assigned to the correct resolver groups within agreed SLA timelines. Monitor incident queues and follow up with technical teams to ensure SLA compliance. Escalate major or high-impact incidents to L2/L3 teams and the Incident Manager as per escalation matrix. Support the Major Incident Manager by providing accurate and timely information. Communication & Stakeholder Updates Provide regular status updates to end-users, stakeholders, and resolver teams until incident resolution. Maintain clear communication with affected customers and ensure their expectations are managed. Prepare incident status reports as per process (daily/shift-wise). Process Compliance & Documentation Work strictly within the ITIL-aligned Incident Management process and suggest improvements where needed. Ensure all updates, workarounds, and resolutions are documented in the knowledge base for future reference. Adhere to agreed KPIs and SLAs for first-time resolution and response times. Key Deliverables: Accurate and timely incident logging. SLA compliance for response and resolution. Smooth escalation and coordination for major incidents. Quality documentation and updates in the ITSM tool. Required Skills & Experience: ✅ Technical/Process Knowledge Familiarity with ITIL framework (ITIL v4 Foundation certification preferred). Basic understanding of IT infrastructure components (servers, networks, applications). Experience with ITSM tools (ServiceNow, BMC Remedy, Jira Service Desk, etc.). ✅ Soft Skills Excellent communication (written and verbal) to interact with end-users and technical teams. Strong organizational and multitasking abilities. Customer-first mindset and ability to handle pressure during major incidents. ✅ Experience Level 1–3 years in a Service Desk / Incident Coordination role in an IT environment. Prior exposure to ITIL processes in a managed services or global support center is highly desirable. Shift & Availability: 24x7 shift coverage may be required (rotational). Ability to work during weekends/public holidays as per support roster. #teceze #itil #itservices

Job Title: Incident Management Coordinator – L1 Department: IT Operations / Service Desk Reports To: Incident Manager or IT Operations Lead Location: Remote/Hybrid Role Purpose: The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment with the ITIL framework. This role acts as the first point of contact for incident lifecycle management, ensuring timely communication, escalation, and resolution coordination with technical teams to minimize service disruption. Key Responsibilities: Incident Logging & Triage (L1) Act as the first point of contact for all IT service interruptions reported via phone, email, chat, or monitoring tools. Accurately log incidents into the IT Service Management (ITSM) tool with sufficient detail (time, impact, urgency, affected CI). Classify and prioritize incidents according to defined ITIL priority matrix (impact vs urgency). Perform initial diagnosis and attempt first-line resolution wherever possible. Incident Coordination & Escalation Ensure incidents are assigned to the correct resolver groups within agreed SLA timelines. Monitor incident queues and follow up with technical teams to ensure SLA compliance. Escalate major or high-impact incidents to L2/L3 teams and the Incident Manager as per escalation matrix. Support the Major Incident Manager by providing accurate and timely information. Communication & Stakeholder Updates Provide regular status updates to end-users, stakeholders, and resolver teams until incident resolution. Maintain clear communication with affected customers and ensure their expectations are managed. Prepare incident status reports as per process (daily/shift-wise). Process Compliance & Documentation Work strictly within the ITIL-aligned Incident Management process and suggest improvements where needed. Ensure all updates, workarounds, and resolutions are documented in the knowledge base for future reference. Adhere to agreed KPIs and SLAs for first-time resolution and response times. Key Deliverables: Accurate and timely incident logging. SLA compliance for response and resolution. Smooth escalation and coordination for major incidents. Quality documentation and updates in the ITSM tool. Required Skills & Experience: ✅ Technical/Process Knowledge Familiarity with ITIL framework (ITIL v4 Foundation certification preferred). Basic understanding of IT infrastructure components (servers, networks, applications). Experience with ITSM tools (ServiceNow, BMC Remedy, Jira Service Desk, etc.). ✅ Soft Skills Excellent communication (written and verbal) to interact with end-users and technical teams. Strong organizational and multitasking abilities. Customer-first mindset and ability to handle pressure during major incidents. ✅ Experience Level 1–3 years in a Service Desk / Incident Coordination role in an IT environment. Prior exposure to ITIL processes in a managed services or global support center is highly desirable. Shift & Availability: 24x7 shift coverage may be required (rotational). Ability to work during weekends/public holidays as per support roster. #teceze #itil #itservices

Overview: Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities: Application Support (Must have) Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Should be able to replicate the issues raised by customers with available information. Deep dive into the issue to find RCA in given SLAs. Troubleshot both functional issues as well as performance issues in the applications. Proactively analyze the events logs and prevent any potential issues from happening. Database - MS SQL / Postgre SQL(Must have) Expert knowledge in writing complex sql queries in ms sql server or postgresql. Should be able to troubleshoot complex stored procedures, functions etc. Troubleshoot performance issues in DB server. etc. Create custom sql queries to work around issues, bulk update data, purge data etc. Monitoring – Azure Monitor, Cloud watch, Grafana, Ops genie (Must have) Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Knowledge in creating or optimizing alerts is good to have. Also analyze logs from Azure Application Insights or tools like sumologic. Ticketing tools – ServiceNow / Jira (Must have) Experience in ticket management. Create, update and triage tickets. Maintain ticket SLAs. Cloud – Azure / AWS (Desired) Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters, performance monitoring, troubleshooting. Maintaining secrets. Storage account/S3 management activities. Basics of IAM administration. Troubleshoot issues of applications hosted in AKS/ECS clusters. Service bus queue troubleshooting. Deployment – Azure Devops / Gitlab (Good to have ) Deploying applications using existing deployment pipelines. Troubleshoot deployment failures. Scripting – Power shell / Shell (Good to have) Knowledge in writing scripts to automate tasks, setup workarounds. Experience: Experience:- 2+ yrs Mandatory skillset: - Application Support,Azure cloud, SQL/PostgreSQL,Infra maintanence, Azure/Aws, L3 support

Senior CDP Operations Manager Job Description: As a Senior CDP Operations Manager, you will be responsible for supporting and managing client implementations of the CDP platform. You will collaborate closely with internal and client technical teams as they design and enhance integrations and experiences, ensuring smooth execution and operational alignment. This role also involves assisting with training, documentation, and platform enablement to help teams fully understand and leverage CDP capabilities. Qualifications: Bachelor's degree 2+ years' experience in a data operations or CDP-related role Ability to communicate effectively with Engineering, Solutions, Product, and Client teams Experience with identity resolution concepts and omnichannel data integrations Experience with database and data modeling across omnichannel inputs and internal systems Knowledge of requirements-gathering techniques and technical architectures Proficiency in SQL, Snowflake, BigQuery and SFTP workflows Strong understanding of ESPs and marketing data environments Knowledge of data architecture, field mappings, and transformation logic Experience with data privacy compliance frameworks (GDPR, CCPA) preferred Responsibilities: Knowledge of how data flows, i.e., where data originates, data transformation, and end stage of data, for documentation purposes as well as research An understanding of database table structures, field mappings, data dictionaries Working with various data sources QC data reporting and/or data visualization dashboards Monitor daily data flows, ensure SLAs, and proactively identify trends or anomalies Analyze and/or triage data issues Research data issues and ensure they are escalated to higher levels if not able to see through to complete resolution Oversee daily execution of CDP processes, including data ingestion, transformation, and activation. Ensure downstream systems receive timely and accurate data. Clear communication of issues through JIRA as well as to Engineers and Solution Developers Support team as needed in evolving the platform and the monitoring strategies Assist where needed with the migration of data from legacy systems to new solutions Recommend solutions to improve, and gain efficiencies for new and existing database systems Help identify Platform (technology) Optimization and/or Enhancements Assist with answering client questions, research, and data requests Assist internal and client teams to design, enhance and maintain integrations and experiences within the platform Assist with teaching, training, and documenting platform features and usability Propose both technical and high-level solutions based on client requirements Communicate directly with clients around data issues, research questions, and new projects Discuss project and/or monitoring requirements with clients Prioritize client projects, issues, and daily data monitoring appropriately. Company Summary: Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry's 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth. Our technology runs on the Zeta Marketing Platform, which powers 'end to end' marketing programs for some of the world's leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable. Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/ https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance https://www.prnewswire.com/news-releases/zeta-global-opens-ai-data-labs-in-san-francisco-and-nyc-300945353.html https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Job Description Job Summary We are seeking a Principal Post-Silicon Validation Engineer to lead the system-level validation, debug, and bring-up of complex SoCs for cutting-edge AI, HPC, automotive, MCU and data center products. In this senior role, you will drive post-silicon validation strategy , coordinate across hardware and software teams, and ensure the delivery of high-quality, production-ready silicon . Experience with Virtual Modeling, SystemC, and TLM is a plus , supporting pre-silicon co-validation and accelerating silicon bring-up. Key Responsibilities Post-Silicon Validation Planning & Execution Define and lead comprehensive post-silicon validation plans , including functional validation, performance tuning, stress testing, and interoperability . Develop and execute system-level test content , leveraging real-world workloads, benchmarks, and custom test suites. Drive silicon bring-up , working closely with cross-functional teams to ensure first-pass success. Silicon Debug & Issue Resolution Lead complex issue triage, debug, and root cause analysis using hardware debug tools (logic analyzers, protocol analyzers, JTAG, trace). Interface with design, verification, and firmware teams to resolve issues found in silicon and drive corrective actions. Collaboration & Cross-Functional Coordination Work closely with design, verification, firmware, software, and system teams to align validation goals and schedules. Provide critical feedback to architecture and design teams on silicon behavior and feature readiness. Validation Infrastructure Development Develop and enhance validation frameworks, automation scripts, and post-silicon diagnostics to accelerate validation cycles. Contribute to lab infrastructure setup , including platform bring-up, test environments, and debug tool integration. Leadership & Mentorship Lead technical reviews, debug task forces, and post-silicon readiness assessments . Mentor junior engineers and drive a culture of technical rigor and innovation . Qualifications Required Qualifications Education & Experience B.S./M.S. in Electrical Engineering, Computer Engineering, or related field. 10+ years of experience in post-silicon validation, hardware bring-up, or related SoC/system validation roles. Technical Expertise Proven track record of silicon bring-up and validation for complex SoCs or silicon systems. Strong understanding of SoC architecture, high-speed interfaces (PCIe Gen5/6, CXL, DDR5, HBM3) , and embedded system design. Hands-on expertise in system-level validation , performance tuning, and debug of complex SoC designs. Debug & Validation Tools Proficient in hardware debug tools (JTAG, logic analyzers, protocol analyzers), as well as embedded software and firmware-level debugging. Experience with diagnostic software and post-silicon validation frameworks . Soft Skills Excellent problem-solving and analytical skills , with a methodical approach to debug and issue resolution. Strong communication and collaboration skills to work across multi-disciplinary teams. Additional Information Preferred/Additional Skills Virtual Modeling & Pre-Silicon Co-Validation Experience with SystemC and Transaction-Level Modeling (TLM) for virtual prototypes and early system-level validation is a strong plus. Ability to leverage virtual platforms for pre-silicon software/firmware validation to accelerate post-silicon efforts. Firmware & Software Integration Familiarity with low-level firmware (boot loaders, drivers) and OS integration for hardware/software co-validation. DFx and System Test Exposure to Design for Test (DFT) concepts and silicon testability features (scan, BIST, boundary scan). Power & Performance Validation Experience with low-power validation, dynamic power analysis , and performance optimization techniques. Renesas is an embedded semiconductor solution provider driven by its Purpose ‘ To Make Our Lives Easier .’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘ To Make Our Lives Easier .’ At Renesas, you can: Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things. Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day. Are you ready to own your success and make your mark? Join Renesas. Let’s Shape the Future together. Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement . Job title Principal Post-Silicon Validation Engineer – SoC & System Validation Department Manufacturing Location Hyderabad Remote No Requisition ID 20021232_2025-07-03

MOBILE OPERATIONS MANAGER Description: The Mobile Operations Manager will be responsible for the maintenance and onboarding of a client's mobile program. This includes developing complex mobile journeys for a client's customer base, as well as performing thorough end to end testing and QA (Quality Assurance) on the final solution. This role works in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement! As a Mobile Operations Manager, roles and responsibilities on a typical day might include the following: Onboard clients SMS/MMS programs into the Zeta Marketing Platform. Owning, managing & maintaining onboarding and ongoing documentation. Communicating and gathering project requirements, dependencies, and timelines. Work closely alongside other internal teams to finalize mobile solution. Executing mobile campaign configurations. (i.e. webhooks, segmentation, targeting, snippets, and user journeys) Performing thorough Quality Assurance checks and end to end testing of user journeys. Triage technical issues with multiple internal teams. (i.e. Engineering, Product, Solutions, Tech Support) Understanding the needs of the client and performing technical adjustments according to their specification. Actively participating in internal and external calls to understand upcoming projects or campaigns. Leading client or internal training on campaign process, platform tools & custom applications. Work with internal teams to advocate for product enhancements. Beta testing product features and upgrades. Communicate with vendors about detailed project status, requirements, and any changes to program. Maintain relationships with clients by providing support, information, and guidance on their mobile program. Qualifications and Preferred Skills: Knowledge of mobile best practices and legal compliances is a plus. Exposure to SMS/MMS (messaging) business applications and terminology is a plus. Experience with REST APIs and JSON is a plus. Must have strong critical thinking skills. Ability to dissect a problem into manageable actions as to maintain continuous movement towards a solution. Self-starter who requires minimum supervision. Strong written communication skills that allow you to easily breakdown complex systems in a way that non-technical clients/teams can understand. Strong oral communication skills that allow you to effectively communicate to our internal technical teams when discussing project requirements and dependencies. Effective communication skills are essential to engage with clients during onboarding and throughout project execution. Must have the ability to multi-task and prioritize work independently. Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work. Must have a high attention to detail with the ability to produce flawless work in rapid succession. Must have a strong understanding of customer service standards. Ability to work well in a team environment and provide support to team members as needed. Bachelor's degree or equivalent work experience/training. Proficient in Microsoft Office applications, especially Excel and Outlook, as well as Smart sheets.

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let’s do this. Let’s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, leveraging data analytics to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient data flow critical to safety operations. Lead triage and resolution of incidents within Safety ecosystem (e.g., Argus, LSMV, Aris G). Independently resolve recurring and complex L1/L2 issues Perform in-depth troubleshooting and guide resolution of recurring issues. Act as the first point of contact for major incidents or outages. Identify patterns from recurring tickets and initiate corrective actions. Work with platform teams to implement automation, monitoring, and process improvements. Mentor junior support engineers and lead knowledge-sharing sessions. Develop and maintain SOPs, troubleshooting scripts, and process checklists. Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations. Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability. Support compliance with Key Control Indicators (KCI) and chips in to overall process governance What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master's degree / Bachelor's degree and 5 to 9 years of experience in Computer Science, IT or related field Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues. Hands on experience ITSM tools like Service now or JIRA Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.) Identify and escalate potential safety/compliance issues. Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred). Experience with testing methodologies, tools, and automation practices. Experienced in Agile methodology Preferred Qualifications: Understanding of API integrations and middleware platforms (e.g., MuleSoft). Experience with cloud-based technologies and modern data architectures. Knowledge of automation tools or scripting (e.g., Python, PowerShell) for diagnostics. Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients Sharp learning agility, problem solving and analytical thinking Experienced in GxP systems and implementing GxP projects Experience in SDLC, including requirements, design, testing, data analysis, change control Certification: SAFe for Teams certification (preferred) Soft Skills: Excellent analytical and troubleshooting skills Excellent leadership and strategic thinking abilities Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Ability to deal with ambiguity and think on their feet Shift Information: This position requires you to work a later shift and will be assigned third shift schedule (Overnight shift on a rotational basis). Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

Job Location: Hyderabad Job Type: Full-time Experience Required: 0 to 2 Years Immediate Joiner only Job Description We are looking for an enthusiastic and technically inclined L1 Support Executive to join our Customer Success team. You will be the first point of contact for customer queries related to our Voice, eSIM, and CPaaS platforms. Your role will involve troubleshooting basic issues, assisting customers with onboarding, and escalating complex problems to the appropriate technical teams. Assist customers with mobile app setup, call quality troubleshooting, and general usage. Support eSIM activation, QR code onboarding, and device compatibility checks. Provide basic guidance on CPaaS API integration (Voice/SMS/Chat). Create, update, and manage support tickets using Freshdesk/Zendesk. Triage and escalate unresolved issues to L2/L3 technical teams. Contribute to FAQs and internal knowledge base updates. Required Skills: Bachelor’s degree in IT, Computer Science, ECE, or related field. Strong communication skills – both verbal and written. Familiarity with helpdesk or CRM tools (Freshdesk, Zendesk). Basic knowledge of mobile apps, VoIP systems, and network troubleshooting. Quick learner with a customer-first mindset and attention to detail. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Work Location: In person

Job Requirements Phenom Intro: Phenom is an AI-powered Talent Experience Platform dedicated to helping a billion people find the right work. As a product-based HR tech company, Phenom provides AI-driven solutions to attract, engage, and retain talent. Their platform enhances hiring efficiency through automation, machine learning, and data-driven personalization, benefiting candidates, recruiters, employees, and managers. Headquartered in Pennsylvania and founded in 2010, Phenom has grown into a global organization with over 1,500 employees and offices in six countries. Serving industries like healthcare, retail, and technology, Phenom offers AI-driven career sites, recruitment marketing, chatbot-assisted interactions, and workforce development solutions. As an HR tech unicorn, Phenom is committed to innovation, creating seamless talent management experiences for enterprises worldwide. Description: Phenom in its quest to provide great customer experience are looking to build a diverse, creative and highly collaborative team across the world for our global customers. We are passionate of the products we build and guide our customers to success. Our team is constantly evolving, highly adaptable and challenging ourselves to innovate and excel. We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly. The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. What You'll Do: Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote their implementation. Informing the team of all new information related to products, procedures, and trends. Assessing support statistics and preparing detailed reports on the findings. Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts. Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department. Understanding our platform, technologies (including frontend and backend architecture) and troubleshooting for customer adoption challenges. Own and resolve all issues with a high standard of professionalism. Effectively communicate with customers via email and conference calls to find solutions for technically and functionally complex problems. Solve problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty; this may include support and knowledge of other products. A natural problem solver that applies in-depth troubleshooting and debugging skills. Reproduce issue, triaging and debugging code and engaging effectively with step by step instructions to reproduce the issue and findings to avoid future similar problems. Manage customers' expectations and experience in a way that results in high customer satisfaction. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively. Suggest and implement improvements to internal processes and tools. Collaborate with Technical Support, Site Reliability, Instance Automation, Product Management, Development to resolve issues by applying excellent technical, and interpersonal skills to build solid cross-functional relationships. Utilize knowledge base articles as a resource to solve customer issues. If none exists, extensively research and document them as Knowledge Base articles as appropriate. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Escalation Engineers resolve technically complex mission critical hot customer issues and maintain ownership of issue until resolved completely. Need to acquire and coordinate resources from other groups to resolve. Lead triage meetings customer expectations devising the action plans. Have the flexibility and desire to work different shifts required to accommodate the needs of the global customers.  What You've Done: What we need to have in this role: Educational background focused on Computer Science, or similar technical disciplines. Proven experience as a customer support, preferably within a similar environment. Thorough knowledge of legislation pertaining to consumer protection. Prior experience in a managerial or supervisory role . Top-notch oral, written, and interpersonal abilities. Well-developed arbitration skills with the ability to remain impartial. Affinity for multitasking with precision. Capacity to accept and utilize constructive criticism. Alignment with our company's values. Benefits: We want you to be your best self and to pursue your passions! Health and wellness benefits/programs to support holistic employee health Flexible hours and working schedules, as well as parental leave for new parents Growing organization with career pathing and development opportunities Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion: Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere! Shifts: We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing might change based on business requirements) AMER hours - (EST - 5.30 PM/ 6.30 PM IST or PST - 9 PM/ 10 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards #LI-JG1 Benefits Benefits We want you to be your best self and to pursue your passions! Health and wellness benefits/programs to support holistic employee health Flexible hours and working schedules, as well as parental leave for new parents Growing organization with career pathing and development opportunities Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let’s do this. Let’s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, leveraging data analytics to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient data flow critical to safety operations. Monitor, solve, and resolve issues related to adverse event data processing across the safety ecosystem. Triage and conduct detailed investigations into system disruptions, data anomalies, or processing delays to determine and nature and scope of the problem Work closely with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues and triage the issues and provide L1/L2 support Identify inefficiencies and propose data-driven solutions to optimize and enhance reliability. Present findings and recommendations to leadership, ensuring data-driven decision-making and clear transparency into system operations. Support compliance with Key Control Indicators (KCI) and chips in to overall process governance What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Bachelor’s degree and 2 to 6 years of Life Science/Biotechnology/Pharmacology/Information Systems experience Demonstrated expertise in monitoring, troubleshooting, and resolving data and system issues. Good understanding of Pharmacovigilance process and knowledge on safety systems like (Argus, Arisg, LSMV etc.) Basic familiarity with ITSM tools like Service now or JIRA Identify and escalate potential safety/compliance issues. Familiarity with database technologies and querying tools, including SQL (Oracle SQL, PL/SQL preferred). Experience with testing methodologies, tools, and automation practices. Familiarity with regulatory compliance testing (e.g., FDA 21 CFR Part 11, GAMP Experienced in Agile methodology Preferred Qualifications: Understanding of API integrations and middleware platforms (e.g., MuleSoft). Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients Sharp learning agility, problem solving and analytical thinking Experienced in GxP systems and implementing GxP projects Experience in SDLC, including requirements, design, testing, data analysis, change control Certification: SAFe for Teams certification (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Ability to deal with ambiguity and think on their feet Shift Information: This position requires you to work a later shift and will be assigned third shift schedule (Overnight shift on a rotational basis). Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. ABOUT THE ROLE As Staff Data Scientist for the business area you will work closely with the Business Team, Product Managers, Data Governance team, Analysts, Scientists and Data Engineers in order to deliver Company, Business, Product OKRs (Objectives and Key Results). You will also look into data initiatives that drive efficiency in the e2e (end to end) process, from data ingestion to insight generation including data science / machine learning models for decisioning. This role is an excellent opportunity for anyone who is interested in helping /building/embedding data initiatives into several products in a rapidly scaling environment. You will be able to influence our roadmap, learn about best practices and be able to quickly see the impact of your work. As a Staff Data Scientist you'll be: Develop and plan our roadmap for our domain analytics and data engineering & science team Run scrum ceremonies with our Product/Business team Triage requests, create the work breakdown structure and assign it to respective Engineers/Scientists Work with Engineers, Scientists and governance team to identify challenges they face and work with them to identify solutions to these problems Ensure stakeholders are updated and informed about changes in our domain specific data needs Build and track metrics for the performance of our Engineering & Science team. Feedback to Product and Business Teams Ability to deal with ambiguity and propose innovative solutions without getting blocked WHAT ARE WE LOOKING FOR You have 10+ years of experience in Software development or Machine Learning. With 4+ years of product management experience and at least 2 years as a Product Owner embedding data initiatives into products especially Data Science and Machine Learning You can prioritise ML Data Science and Machine Learning product roadmaps for the respective businesses based on OKRs and priorities You have a deep understanding of managing technical products with a background in data You have a high level understanding with big-data technologies such as Spark, SparkML, Hadoop etc. Strong knowledge of Cloud (AWS or other) You've delivered on fast-growing product-focused company before as a Data Manager or Data Lead or Data Program manager (products where the customer is retail or small business - as opposed to internal-facing tools) You're organised, pragmatic and capable of engaging, guiding and leading cross functional teams or managing large scale enterprise products. You have technical knowledge and experience and have strong empathy for developer audience You're a self-starter who can work comfortably in a fast-moving company where priorities can change and processes may need to be created from scratch with minimal guidance. You have significant experience working with varied stakeholders You have good technical knowledge in SQL, strong in Python programming You have a good understanding on how the performance optimization works in the end to end data pipeline including ML/DS inferencing You have excellent leadership skills - you have managed a team of data scientists before and coached them to become better versions of themselves OUR TECH STACK (You don't have to excel in all, but willing to learn them): Databricks on AWS Python Snowflake Tecton - feature store Fiddler - model observability platform WHAT YOU WILL GET IN RETURN Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you'll get: Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L&D activities Stock Options TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .

Designation: Senior Analyst Level: L2 Experience: 4 to 7 years Location: Chennai Job Description: We are seeking a highly skilled and motivated Senior Data Quality Analyst (DQA) who is responsible for ensuring the accuracy, completeness, and reliability of an organization’s data, enabling informed decision-making. The ideal candidate works with various Business stakeholders to understand business requirements and define data quality standards, developing and enforcing data validation procedures to ensure compliance with the company’s data standards. Responsibilities: Data Quality Monitoring & Validation (40% of Time): Profile Data: Identify anomalies (missing values, duplicates, outliers) Run Data Quality Checks: Validate against business rules. Automate Checks: Schedule scripts (SQL/Python) to flag issues in real time. Issue Resolution & Root Cause Analysis (30% of Time): Triage Errors: Work with IT/data engineers to fix corrupt data Track Defects: Log issues in Jira/Snowflake and prioritize fixes. Root Cause Analysis: Determine if issues stem from ETL bugs, user input, or system failures. Governance & Documentation (20% of Time): Ensuring compliance with data governance frameworks Metadata Management: Document data lineage. Compliance Audits: Ensure adherence to GDPR, HIPAA, or internal policies. Implementing data quality standards and policies Stakeholder Collaboration (10% of Time): Train Teams: Educate data citizens, data owners, data stewards on data quality best practices. Monitoring and reporting on data quality metrics including Reports to Leaderships. Skills: Technical Skills Knowledge of data quality tools and data profiling techniques (e.g., Talend, Informatica, Ataccama, DQOPS, Open Source tool) Familiarity with database management systems and data governance initiatives Proficiency in SQL and data management principles Experience with data integration and ETL tools Understanding of data visualization tools and techniques Knowledge of data governance and metadata management Familiarity with Python/R for automation and scripting Analytical Skills Strong analytical and problem-solving skills Ability to identify data patterns and trends Understanding of statistical analysis and data quality metrics Experience with data cleansing and data validation techniques including data remediation Ability to assess data quality and identify areas needing improvement Experience with conducting data audits and implementing data quality processes Ability to document data quality rules and procedures Job Snapshot Updated Date 25-07-2025 Job ID J_3911 Location Chennai, Tamil Nadu, India Experience 4 - 7 Years Employee Type Permanent

Job Summary As Software Engineer, you will be responsible for coming up with a test design / strategy for qualifying a feature and to develop, automate and execute tests using the NetApp’s automation framework. This requirement is for the System Test Engineering group that is a centralized organization to test / qualify various features of ONTAP product line. Job Requirements Role is of “Software Development in Testing” (SDIT) that demands for a strong automation skill with a hands-on experience to be able to test & qualify a system under test. Contribute to test methodologies, plans, and automation. A person should have a good understanding of test automation framework, scripting languages that enables the person to carry out automated tests who can triage & report issues. Design, deploy, and maintain automated system tests to replicate real-world scenarios. Understand Functional specification and system architecture to properly design feature test plans. Review bug descriptions, functional requirements and design documents and incorporate them into test plans and cases. Possess strong communication skills who can articulate well to be able to work with an extended team consisting of developers and partner teams. Work with the support team to troubleshoot and reproduce customer impacting issues. Proactive, positive attitude, a good team player, self-motivated and flexible. A person should be willing to work with partners across geographical locations who is expected to collaborate to deliver on commitments. Technical Skills Strong Automation skillset who has hands on experience with Python is a must. Basic knowledge about storage/ storage protocols /cloud domain / K8s / Data protection techniques is preferable. Basic knowledge of Networking Protocols – TCP / IP, UDP / IP, VLAN etc. is preferable. Experience in QA / Testing Familiarity with automation / testing frameworks Sound knowledge in test design and test strategies Education A Bachelor of Science Degree in Engineering or Computer Science with 2 years of experience, or a Master’s Degree; or equivalent experience is required. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification. Why NetApp? We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life. If you want to help us build knowledge and solve big problems, let's talk.

Indore, Madhya Pradesh, India;Bangalore, Karnataka, India;Pune, Maharashtra, India;Noida, Uttar Pradesh, India Qualification : 5+ years of experience with a proven record of accomplishment of successfully supporting and managing customer-facing digital applications and products. Problem-solving capabilities with 2+ years of experience working in a software support capacity for a SaaS product or similar experience. Experience troubleshooting in Microsoft Power Platform, MS PowerApps, Flow, and Power BI. Hands on Experience in leveraging CICD azure pipelines. Strong analytical skills to be able to manage complex problems using a number of techniques. Exposure to public cloud technology services/stack in AWS & Azure. Good organizational skills, with the ability to work independently as well in a highly collaborative, virtual team-based environment. Skills Required : Devops Engineer, Azure Devops, ci/cd, Kubernetes, Automation, Terraform Role : Manage and track end-to-end system issues through resolution. Accurately log all relevant information in the support ticket in the issue tracking software while making sure the case information stays up to date at all times. Investigate software application issues using the available knowledge base, previous cases, and collaboration with other team members to resolve issues. Adjust the priority of issues raised to the Product Support Team based on provided guidelines and move them accordingly to appropriate queues. Escalate issues to 2nd level as necessary, providing steps to replicate, screenshots, and any additional relevant information such as log files, traces etc. Oversee assigned support cases while tracking related development fixes/product requests and communicating with clients and other teams. Test/validate software application issues and bugs in both production and lower environments and work with the development team for a resolution. Review, analyze and monitor various daily performance reports and communicate to management. Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP). Troubleshoot issues delving into root cause efforts and ability to handle disparate types of client inquiries. Liaises with Senior Leadership on project, operational, compliance and risk governance. Excellent problem-solving skills, with a demonstrated ability to identify and solve issues. Perform under minimal supervision and peer accountability on complex assignments. Experience : 5 to 7 years Job Reference Number : 12945

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience with software development in one or more programming languages, and with data structures/algorithms. 3 years of experience testing, maintaining, or launching software products. 1 year of experience with software design and architecture. 1 year of experience in generative AI and machine learning. 1 year of experience implementing core AI/ML concepts. Preferred qualifications: Master's degree or PhD in Computer Science, or a related technical field. 1 year of experience in a technical leadership role. Experience with Python, Notebooks, ML Frameworks (e.g., Tensorflow). Experience in large-scale data systems. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. In this role, you will be responsible for designing and developing next-generation software systems at the intersection of data analytics (data warehousing, business intelligence, spark, dataflow, data catalog, and more) and generative AI. You will work closely with our team of experts to research, explore and develop innovative solutions that will bring generative AI to the forefront of Google Cloud Platform (GCP) Data Analytics for our customers. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Write and test product or system development code. Collaborate with peers and stakeholders through design and code reviews to ensure best practices amongst available technologies (e.g., style guidelines, checking code in, accuracy, testability, and efficiency,) Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Design and implement solutions in one or more specialized Machine Learning (ML) areas, leverage ML infrastructure, and demonstrate experience in a chosen field. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Responsible for monthly cost allocations for cloud environments to accurately distribute costs across the business based on standard operating procedures Update and conduct initial analyzation of IT cost center’s monthly financial dataset for internal management review Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu’s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Strong Excel experience with advanced functions with nesting in formulas (XLOOKUP, VLOOKUP, UNIQUE, SUMIF, IF(AND), MATCH(INDEX), etc.) Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing 24x7 Rotational shift. This is permanent role so end date is not applicable to this position. Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Description The ideal SDET should be experienced in workflow and service-based testing using a combination of tools common in the Java ecosystem (JUnit, Mockito, Cucumber, APIs) and, to a lesser extent, PHP (PHPUnit). They should have the ability to develop service-based, integration, and end-to-end tests, according to best practices for long-term maintainability and clarity. Expected Working hours: 12 – 9 pm Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. Experienced in cross-service integration testing, including validation of REST APIs and internal Java libraries. Knowledge on Tools – Opensearch, website debugging (developer tools), API debugging (postman), mySQL debugging. IDE (InteliJ), Skilled in implementing BDD frameworks using Cucumber for clear and maintainable test automation. Well-versed in Test strategy development. Collaborates effectively with developers to review code, ensure test coverage, and drive continuous quality improvements. Solid knowledge of test frameworks, architecture patterns, and industry best practices. Experience working with CI/CD pipelines (Jenkins, GitHub Actions, GitLab, or similar). Strong expertise in test automation frameworks and writing reusable, scalable test scripts. Familiarity with test reporting, debugging, and logging tools Working knowledge of performance testing concepts and monitoring basics. Excellent problem-solving skills and the ability to work in an agile development environment. Knowledge of Docker, Kubernetes, or AWS Cloud services. Job responsibilities Design and implement comprehensive test strategies for cross-service integration, ensuring the quality of REST APIs, internal Java libraries, and service-to-service communication. Develop and maintain scalable test automation frameworks using BDD tools such as Cucumber, ensuring tests are readable, maintainable, and aligned with business requirements. Collaborate closely with developers, DevOps, and product teams to review code, define test cases, ensure test coverage, and support continuous integration and deployment pipelines. Write reusable, modular, and scalable automation scripts using industry-standard test frameworks with a focus on quality and maintainability. Utilize CI/CD tools like Jenkins, GitHub Actions, or GitLab to integrate automated tests into deployment workflows, enabling faster and more reliable releases. Validate complex end-to-end workflows by leveraging knowledge of MySQL and data modeling, particularly for systems handling large volumes of data. Contribute to the development and refinement of test architecture, adhering to best practices in test design, structure, and automation efficiency. Monitor and report on test execution results, using appropriate logging, debugging, and reporting tools to identify root causes and improve defect triage processes. Support performance testing efforts by applying foundational knowledge of performance principles and integrating monitoring solutions for system metrics and stability. Participate actively in Agile ceremonies, including sprint planning, reviews, and retrospectives, contributing to a culture of quality and continuous improvement. Apply working knowledge of Docker, Kubernetes, and AWS Cloud services to create realistic, containerized test environments and troubleshoot cloud-based deployments. What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do. About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

Company Description 👋🏼 We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500 experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description REQUIREMENTS: Total Experience 7+ years Strong experience in manual testing of complex applications. Hands on working experience in the Core Banking domain and Insurance domain. Strong hands-on experience in API testing (REST) using Postman, Swagger, or similar tools. Deep understanding of UI testing principles and cross-browser/platform testing. Working experience with test management tools such as TestRail, Zephyr, Jira ETL Testing, TM4J. Proficient in IBM Rational Quality Manager or Micro Focus ALM, QAComplete. Hands on experience in database testing, Defect management, Mobile testing, test case automation. Strong understanding of SDLC, STLC, and defect life cycle. Proficiency in defect tracking tools such as Jira, Bugzilla, or Azure DevOps. Familiarity with Agile/Scrum development methodologies. Basic knowledge of databases; ability to write and execute SQL queries for test validations. Exposure to Confluence, Git, Jenkins. RESPONSIBILITIES: Understanding the projects functional and non-functional requirements and the business context of the application being developed. Understanding and documenting requirements validated by the SMEs Interacting with clients to identify the scope of testing, expectations, acceptance criteria and availability of test data and environment. Working closely with product owner in defining and refining acceptance criteria. Preparing test plan/strategy Estimating the test effort and preparing schedules for testing activities, assigning tasks, identifying constraints and dependencies Risk management identifying, mitigating and resolving business and technical risks. Determines the potential causes of problems and analyses multiple alternatives. Designing and developing a framework for automated testing following the project's design and coding guidelines. Set up best practices for test automation. Preparing test reports to summarize the outcome of the testing phase and recommending whether the application is in a shippable state or not Communicating measurable quality metrics, with the ability to highlight problem areas and suggest solutions Participating in retrospective meetings, helping identify the root cause of any quality related issue and identifying ways to continuously improve the testing process Conducting demos of the application for internal and external stakeholders Reviewing all testing artifacts prepared by the team and ensuring that defects found during the review are tracked to closure Working with team and stakeholders to triage and prioritize defects for resolution Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

NVIDIA BSP team is looking for a highly motivated BSP validation engineers with exposure to integration testing, test automation and triaging of issues. Someone who has firsthand experience of driving BSP bringup activities, crafting validation plans, automating test cases. Have ability to develop, maintain infrastructure for BSP delivery to partners, OEM and internal teams. What You Will Be Doing Collaborate with cross-functional teams, to develop and execute validation strategies for BSP. Develop test infrastructure and automate test cases using python, Triage issues using WinDbg and other debugging tools. Be hands-on with integrating different components to build a BSP package. Participate into bringup activities and lead validation efforts for new products. Stay at the forefront of the latest advancements in CI/CD, BSP, SoC & platform technologies and drive their adoption within the team. What We Need To See Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related field. 4+ years of proven experience in pre and post silicon validation. Extensive experience with debugging tools, SCM(GIT, Perforce) infrastructure, etc. Extensive experience with automation of large scale test plans Ability to triage issues within FW and drivers. Proficiency in scripting languages. Strong problem-solving skills and attention to detail. Excellent communication, teamwork & leadership skills. Ways To Stand Out From The Crowd Expertise in silicon bringp of SOC products. Experience with SoC firmware packaging, boot sequence, etc. Developing test automation from scratch using AI tools. Provided creative solution to improve efficiency of system testing and development. NVIDIA is widely considered to be one of world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and passionate about new technology, then we look forward to hear from you! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. JR2000892

Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview* Enterprise Payments Technology – Global Business Services team is involved in Architecture, Development & Testing. Applications in EPT provide critical services to our customers and clients such as Zelle, that enables person to person payments, Digital Wallets, Debit Card Purchase, Bill Payments, Merchant Acquiring, International and Domestic Remittances, Mortgage Payments, Scheduled Transfers. It also supports capabilities for Card Management, External Account Management and Settlement. The EPT team is playing a crucial role in transformational initiatives and maintaining digital payments change. In Payments we are moving with API first approach. We are transitioning to Continuous Integration and Deployment using the Horizon Platform and focused on test automation using SOATest. Team here is involved in executing strategies like NEVER DOWN, and Payment Simplification. Platform Stability as part of Never Down is also a focus area due to the need for high availability of the payment’s platform for our customers. It is also engaged in a POC for containerization using OpenShift. The India team is spread across 4 locations in India - Chennai, Gurugram, Hyderabad and Mumbai. Continuous Innovation is our motto, with over 100 patents, multiple Opex process improvements to its name. At the same time, we are a highly engaged an motivated team that believes in having fun while working. Job Description* This individual will be part of the Enterprise Payment Technology development team [EPT] that provides Merchant Services business applications. A Software Engineer II is responsible for developing and delivering complex software requirements to accomplish business goals. Key responsibilities of the role include ensuring that software is developed to meet functional, non-functional, and compliance requirements. This role codes solutions, unit tests, and ensures the solution can be integrated successfully into the overall application/system with clear, robust and well-tested interfaces. They are familiar with development and testing practices of the bank. A Software Engineer II is an individual contributor to a team. Responsibilities* Contributes to story refinement/defining requirements. Participates and guides team in estimating work necessary to realize a story/requirement through the delivery lifecycle. Performs spike/proof of concept as necessary to mitigate risk or implement new ideas. Codes solutions and unit tests to deliver a requirement/story per the defined acceptance criteria and compliance requirements. Utilizes multiple architectural components (across data, application, business) in design and development of client requirements. Assists team with resolving technical complexities involved in realizing story work. Contributes to existing test suites (integration, regression, performance); Analyzes test reports, identifies any test issues/errors; Triages the underlying cause. Documents and communicates required information for deployment, maintenance, support, and business functionality. Participates, contributes and can coach team members in the delivery/release (CI-CD) events. e.g. branching timelines, pull requests, issue triage, merge/conflict resolution, release notes. Requirements* Review github feature files, branching strategy, maintain github branches Must have strong debugging and troubleshooting skills. Highly detailed oriented. Education* BE / B-Tech M.E./M.Tech (prefer IT/CS specialization) Certifications If Any* Oracle/Sun certifications for Java/J2EE AWS/Azure Cloud Practioner preferred Experience Range* 7-10 Years Foundational Skills* Minimum 6-8 years of proven, hands-on software development experience with at least one year of experience in leading team of engineers 5+ years of senior developer experience in designing and implementing complex systems with exposure to application architecture, security & system performance optimization. 4+ years of experience in designing and developing Android applications. Hands on in Technologies used Java, C#, Redis, relational and non-relational databases. Collaborate with stakeholders to understand the requirement, design scalable, fault tolerant, performant, and secure solution. Lead the low-level technical design and ensure overall code quality, conducting code reviews to maintain high development standards Ensure deployment readiness, focusing on production preparation, performance optimization and addressing database tasks for smooth delivery. Continuously improve the efficiency and throughput of the team by proper prioritization, planning, work breakdown, thus reducing rework. Manage defects and collaborate with developers, testers, and business analysts to ensure timely resolution and successful release delivery. Ensure the solution meets product acceptance criteria with minimal technical debt. Works with the Product Owner to ensure that product backlog/requirements are healthy, with clear acceptance criteria. Guides team members with skills and practices (planning and estimation, peer reviews, and other engineering practices) Knowledge of industry standards, proactive planning, and the ability to work in a fast-paced environment. Exposure to Agile methodology and Proven experience with JIRA Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems Excellent documentation and communication skills to work with Global teams. Detail-oriented and persistent, able to drive complicated tasks through to completion. Ability to work in a collaborative team environment. Individual contributor, capable of self-directing daily tasks Seeks out best practices to find opportunities for automation and operational excellence Desired Skills* Functional Knowledge of Banking / Payments Domain Agile project lifecycle knowledge. Lead and guide team at AIT level Good working knowledge on Code Quality (Junit, SONAR etc) Basic knowledge on Code review tools (Crucible, Smarbear.. etc) Build tools (Maven, ANT etc) Work Timings* 11.30 AM to 8.30 PM IST (Flexible as per project needs) Job Location* Chennai

About Company : Our client is a global IT, consulting, and business process services company headquartered in Bengaluru, India. It offers end-to-end IT services, including application development, infrastructure management, and digital transformation. They serves clients across industries such as banking, healthcare, retail, energy, and manufacturing. It specializes in modern technologies like cloud computing, AI, data analytics, and cybersecurity. The company has a strong global presence, operating in over 66 countries. Our client employs more than 250,000 people worldwide. It is known for helping enterprises modernize their IT infrastructure and adopt agile practices. Their division includes consulting, software engineering, and managed services. The company integrates automation and AI into its services to boost efficiency and innovation. Job Title: Automation Engineer(Payment domain) · Location: Chennai · Experience: 6+ yrs · Job Type : Contract to hire. · Notice Period:- Immediate joiners. Mandatory Skills: 7+ years of payments Business and /or Technical Analyst experience in Capital Markets and financial industry with specific expertise in Swift and Fiserv payment platforms. Drafting end to end test cases, test scripts, across SWIFT CPBR+, RTGS Management of testing & non-production environment for each test phase (Bank Employees not eligible to apply Only people with QE skills) Running QA & UATs with business & technical groups and ability to triage and articulate defects Management of test failure & resolutions Experience in SWIFT ISO/CBPR+ adoption, Swift MT-MX message creation, transformation, and enrichment Experience with payment hub & routing systems: Fiserv EPP, GTX, Prowide, BESS, etc. Experience integrating JIRA and Confluence. Experience in both Waterfall & Agile project environment.