Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: FullStack Microsoft-Cloud Azure. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Primary Skills: 2-3 years of experience working as a Business Analyst/ techno-functional Consultant in Banking domain areas Core Banking Cards & Payments Capital Markets Risk & Compliance Experience with Agile development methodologies such as SCRUM Excellent organizational, verbal, and written communication skills Strong analytical skills Ability to work independently with minimal guidance. A day in the life of an Infoscion As a Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will be able to elicit requirements, create functional specifications and process artifacts, such as process flow diagrams. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Business Analyst should own the translation of these requirements into technical solutions and document those solutions in Functional Specification Designs. Leverage tools to draw Process flow diagrams which technical team can leverage to document technical design. Provide business partner application support which includes working with Downstream and upstream application managers, operation and business users, technology and vendor(s) to resolve issues. Work with various stakeholders across program and tech partners to ensure change is implemented smoothly. Continuously Liaise with project and program managers to review project timelines, Risks at the program level, Risk Mitigation strategies, etc. and solutions to meet each project management activities. Experience with both traditional Waterfall SDLC and Agile/Lean methodologies. Must have strong problem-solving abilities, self-starter, sound team player Must have excellent organizational skills and be able to handle multiple tasks to meet tight deadlines Strong ability to communicate effectively and influence decisions to achieve results Provide suitable documentation for Business-as-usual reference across different support levels (L1, L2 and L3). Thorough understanding and execution of support model with excellent triage and problem-solving ability. Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Anaplan. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: PySpark. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: Snowflake. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description Summary You are a passionate and technical client-obsessed Solution Specialist who understands emerging energy industry trends and implications on utilities and their clients. You are an integral part of the team to leverage technical expertise in the planning, requirements management, design, build (including custom software development) and implementation of GE Vernova GridOS DERMS solutions to meet client needs. Job Description What will you as our new DevOps Security Engineer work on? Engage with our utility clients to understand the impacts of distributed energy resources (DERs) on the distribution system by providing our utility clients with solutions to manage and plan for the emergence of more DERs. Work collaboratively with a strong team of Technical Leads and Solution Specialists to provide input on solution architecture based on client needs and solution capabilities. Help define success criteria and contribute to solution diagrams for the project. Engage with our team to deploy GE GridOS DERMS solutions to client environments to support project use cases and DER planning scenarios. Document and design client-specific solution deployment requirements, capturing acceptance criteria and necessary features to meet client business needs. Collaborate with other members of the Solutions team to expand our solution consulting and delivery practice, build standards of excellence, and continuously deliver innovative solution offerings for clients. Collaborate and contribute to identifying project delivery risks, recommending potential mitigation strategies, in collaboration with Project Manager Required Skills Education. Bachelor’s degree in computer science, or engineering , masters degree preferred Experience. 2-5 years of enterprise application development, deployment, and integration experience Java, Microsoft .Net, or other enterprise SW development experience an asset. Strong Hands-on Experience With AWS, Azure, and / or GCP Cloud Platforms and Technologies. RHEL 8+ Linux OS and shell scripting. Puppet, Ansible, Terraform, ArgoCD Docker, Kernel-based VM PostgresSQL, MariaDB, MongoDB Redis, Memcached Nginx, HA Proxy, Apache Python, JSON, YAML, Bash, Git Infrastructure as Code scripting with Terraform, Ansible or cloud native (ARM, Cloud Formation). Monitoring tools for statistical analysis and pro-active system tuning such as DataDog. GitHub, CI/CD pipeline design and scheduling with code quality stages spanning the lifecycle of continuous build & quality, continuous deploy, and continuous testing. Knowledge of cyber security best practices including authentication protocols, ACL rules, and identity management mechanisms. Knowledge of DevSecOps (static, dynamic, artifactory, code scanning). Build and deploy experience of Docker containers using Helm Charts and YAML configurations. Deployment and management of securely hardened technology frameworks including Kafka, and Kubernetes. Pipeline integration with DevOps Tools such as GIT, Docker, K8 containers, SonarQube, Nexus, Vault, test automation, Fortify, and Twistlock, Gitea, and Jenkins. Hands on experience in solution deployment with PDI and ArgoCD technologies. Agile/Lean principles such as SCRUM, Kanban, MVP. Windows and Linux Server, SQL Server, Active Directory, Azure Active Directory, and Infrastructure Automation Tools. Self-starter with the ability to work in a cross functional team-based environment. Excellent analytical skills and must be able to look at situations from different vantage points to make data-driven decisions and solve problems. Knowledge of security best practices including authentication protocols, ACL rules, and Identity Management mechanisms. Experience working with Azure, Windows and Linux Server, SQL Server, Active Directory, Azure Active Directory, Systems, and Infrastructure Automation Tools Excellent analytical skills and must be able to look at situations from different vantage points to make data-driven decisions and solve problems. Knowledge of Node.JS and Microservices. Knowledge on relational and non-relational databases. Triage and debug any issues that arise during testing and production. Automate testing across CI/CD and cloud infrastructure management. Knowledge of secure code development. You have strong understanding of the utilities industry vertical and what Distributed Energy Resource Managed Solutions (DERMS) are all about. Hands on Python enterprise application development Nice To Have Knowledge. You are highly familiar with emerging energy industry trends and implications on utility clients in DER management, coupled with how to manage requirements effectively, how to message the change effectively, and overall, how to manage client expectations. Excellence. You get things done within project deadlines, and with strong focus on quality. Positive attitude and a strong commitment to delivering quality work. Teamwork. You are a natural collaborator and demonstrate a “we before me” attitude. Self-starter with the ability to work in a cross functional team-based environment. Problem Solving. You can quickly understand and analyze various approaches and processes and are able to configure solutions to client needs given existing product functionality. You can drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems. Understanding of how to triage and debug any issues that arise during testing and production. Possesses excellent analytical and problem resolution skills. Communication. Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience. Growth Mindset. You are deeply curious and love to ask questions. You’re a lifelong learner. Ability and desire to learn different skills outside of their domain of expertise. Client Focus. You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients. Innovation. A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding. High enthusiasm with a sense of urgency to get things done. Additional Information Relocation Assistance Provided: Yes Show more Show less

Job Title SOC Analyst Level 1 (24/7 Rotational Shifts) Location Thane (In Office) Must be able to work night shifts and weekends on rotation. About Company We are a risk-driven cybersecurity firm that empowers businesses to grow securely. We deliver MSSP, threat-hunting, incident response, and advisory services across IT, OT, and cloud environments. Join our Security Operations Center (SOC) and help us protect organizations and sleep schedules around the globe. Role Purpose As a Level 1 SOC Analyst, you’ll be our first line of defense, monitoring real-time security alerts, performing initial triage, and kicking off incident response. Key Responsibilities Monitor security events from SIEM, EDR, NDR, and cloud platforms Perform initial triage and analysis of alerts to determine severity and impact Escalate validated incidents to L2/L3 teams as per defined SOPs and playbooks Assist in the containment of low-level threats (e.g., isolate endpoints, disable accounts) Enrich alerts with relevant threat intelligence and context Document incidents, investigations, and actions taken in ticketing systems Prepare daily shift reports and ensure accurate handovers Collaborate with team members during incident investigations Identify false positives and suggest rule tuning where necessary Participate in regular SOC drills and knowledge-sharing sessions Must-Have Qualifications 2-3 years of experience in a SOC, NOC, help desk, or IT security role Fundamental understanding of TCP/IP, Windows/Linux OS internals, and common attack vectors Familiarity with at least one SIEM platform (Splunk, QRadar, Elastic, etc.) Knowledge of MITRE ATT&CK and the incident response lifecycle Strong analytical mindset and a passion for “finding the needle before the haystack burns” Excellent written & verbal English communication skills Ability to work 247 rotating shifts (including nights, weekends, and public holidays) Nice-to-Have Extras CompTIA Security+, CEH, or equivalent entry-level cert Hands-on with SOAR playbooks, EDR (CrowdStrike, SentinelOne), or cloud security tools (AWS GuardDuty, Azure Sentinel) Scripting in Python/PowerShell for automation Experience in malware triage or phishing analysis What We Offer Competitive salary + night-shift allowances Access to our cyber-range and gamified red vs. blue exercises A collaborative culture where every alert you close saves someone’s day (and maybe their job) Reporting Line Reports to: SOC Manager – Operations Works closely with: L2 / L3 Analysts, Threat Intel, Incident Response, DevSecOps Teams Package: 4-5 Lacs P.A Location: Solus Offices, Hiranandani Estate, Thane, Mumbai. Contact on WhatsApp: 859 1211 600 Show more Show less

Morgan Stanley Senior Platform Engineer - Vice President - Software Production Management & Reliability Engineering Profile Description We’re seeking someone to join our team as (Vice President) Systems Engineer’s role for stability, integrity, and efficient operation of the in-house and 3rd party systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. This individual will also mentor and provide guidance to the Systems Engineer staff. Investment_Management In the Investment Management division, we deliver active investment strategies across public and private markets and custom solutions to institutional and individual investors. This is Vice President position that oversees the production environment, ensuring the operational reliability of deployed software, and implements strategies to optimize performance and minimize downtime. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses for those who show passion and grit in their work. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… What You’ll Do In The Role Designing: Responsible for designing and implementing the overall IM Technology platform architecture, ensuring seamless operation and alignment with the organization’s goals, scalability requirements, and industry best practices. Technology Evaluation: Drive innovation by evaluating and selecting appropriate technologies, frameworks, and tools which will maximize the value produced by the IM Technology platform. Guidance and Leadership: Providing technical guidance and leadership to IM Technology team developers throughout the development lifecycle. Liaise between IM Technology groups and End User Technology to triage environmental issues and resolve before they reach production. Scalability and Performance: Ensuring that the platform architecture can scale efficiently and meet performance requirements. Security: Implementing security best practices for infrastructure, such as network security, access control, and data encryption and also ensuring that the platform architecture is resilient to security threats. Working closely with the Security Architecture team to keep our infrastructure aligned with frequent changes to firm-level security policies such as network security, access control and data encryption. Integration: Overseeing the integration of various components and systems within the platform. Also act as a conduit for secure data transfer between critical platform applications and third-party data providers or receivers. Collaborate: Collaborating with product owners, business stakeholders and ITSO’s to ensure the system's architecture supports the organization's goals and objectives. Testing: Writing and executing tests to ensure the reliability, scalability, and performance of the platform. Deployment: Managing the deployment process and ensuring smooth deployments of platform updates and releases. Monitoring and Maintenance: Monitoring the platform for performance issues, bugs, and security vulnerabilities, and addressing them promptly. This includes performing routine preventative maintenance such as system patching, updates and upgrades. Automation: Implementing automation tools and processes to streamline development, deployment, and maintenance tasks. Documentation: Creating and maintaining technical documentation for the platform components and processes. Infrastructure as Code: Managing infrastructure using code-based tools like Terraform or CloudFormation in order to ensure simplicity of the platform, minimization of errors and adherence to Change Management principles. Containerization and Orchestration: Implementing containerization using Docker and container orchestration using Kubernetes or similar tools. Monitoring and Logging: Setting up monitoring and logging solutions to track the performance and health of the platform. This involves ensuring that any logs generated throughout the platform are tracked in firm-approved systems and are secured according to their level of confidentiality. What You’ll Bring To The Role At least 8 years' relevant experience would generally be expected to find the skills required for this role Good working experience in at least some of the below technologies: Middleware (i.e. Tomcat, WebSphere, WebLogic) App containerization (i.e. Kubernetes, Redhat OpenShift) Automation (i.e. UiPath RPA, Microsoft Power, Airflow) Message Queue (i.e. Kafka, MQ) ETL (i.e. Glide) Analytics (i.e. Dataiku) Data Management (i.e Snowflake, Data Bricks) Should have sound knowledge on IT Application architecture, Design methodologies across multiple platforms. Good understanding of applications capacity management Good experience on applications resilience planning Good working knowledge on SQL and scripting. Sound knowledge on multiple operating systems. Flexibility on off-hours and weekends availability. Excellent understanding of the organization’s goals and objectives. Good project management skills. Excellent written, oral, and interpersonal communication skills. Proven analytical and creative problem-solving abilities. Able to prioritize and execute tasks in a high-pressure environment. Ability to work in a team-oriented, collaborative environment. What You Can Expect From Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. 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Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

We are looking for a talented Lead Java Engineer with a passion for frontend development using Angular and a solid understanding of backend technologies. We need experienced Engineers who can contribute to critical application and product development projects. Join our team and contribute your expertise to creating innovative and user-friendly web applications that meet the demands of our dynamic industry. Responsibilities Maintenance and support of IQ product in Identity Management system Incidents triage and refinement, management Incidents troubleshooting and root cause analysis Bug fixing, and verification Unit tests coverage, and automation Establishing tools to track and control SLA Helping triaging incoming requests Supporting deployment process including hotfix releases Interacting with new feature development teams in terms of cross-team knowledge sharing Creating documentation Running change management process Negotiating with other levels of support service on the client's side; Day-to-day leadership of the engineering team Requirements Minimum experience required is 9 to 15 years in Java development. Proven track of history running Support Service with the committed SLAs from engineering standpoint Hands on experience working with incident management process; Profound understanding of ITIL processes Solid knowledge in Metrics & KPIs Proven track of history working with Java software development Advanced understanding of Angular Profound understanding of engineering excellence principles and practices Hands on experience leading large-scale technical team on program level Advanced experience with object-oriented analysis and design skills Advanced experience with an object-oriented programming language and techniques Great communication skills Must have hands on experience with Microservices Nice to have Knowledge of IAM Experience with Continuous Delivery Experience instrumenting code for gathering production performance metrics Good understanding of AI and Machine Learning principles Technologies Java IAM Knowledge Microservices Angular Show more Show less

Pavago is an innovative offshore recruitment company dedicated to connecting global companies with exceptional remote talent from multiple regions, including Latin America, Pakistan, the Philippines, and South Africa. This role is embedded within Pavago’s mission to build remote teams that combine cultural fit and professional excellence. Apply directly from Get on Board. Key Responsibilities Finance & Accounting Support Allocate incoming funds and expense receivables in internal systems accurately and promptly Assist with general bookkeeping and support accounting compliance Reconcile accounts and maintain up-to-date, accurate financial records Prepare and send Accounts Receivable (AR) reports weekly Review and track payables to ensure timely processing Follow up on aging receivables to support cash flow and collections Prepare and email monthly invoices (e.g., for storage or other services) Reporting & Analysis Generate and maintain daily commission and call reports for the sales team Track lead refunds and process refund requests for invalid or poor-quality leads Maintain clean, well-organized spreadsheets and financial dashboards Identify process discrepancies and proactively escalate or resolve them Operational & Admin Support Monitor shared inboxes for supplier invoices, task-related emails, and follow-ups Ensure timely follow-through on tasks by coordinating with internal stakeholders Maintain internal documentation and keep operational workflows up to date Handle various administrative and ad-hoc business tasks as needed Monitor company email accounts and escalate important communications appropriately Why You’re a Great Fit 2–4 years of experience in finance, operations, or administrative roles Strong proficiency in Excel/Google Sheets — including formulas, filters, and pivot tables Experience with CRMs or accounting tools such as QuickBooks, Salesforce, or HubSpot (a plus) Excellent attention to detail — you’re the kind of person who catches the smallest discrepancies Highly organized with great time management and task prioritization skills Comfortable handling confidential financial data with discretion A self-starter who thrives independently but also communicates well in a team environment A Typical Day in This Role Triage shared inboxes and prioritize financial and operational tasks Generate and distribute daily reports (commissions, calls, etc.) Enter receivables and allocate incoming payments in the system Reconcile accounts and follow up on outstanding items Coordinate with team members to ensure tasks are moving forward Handle administrative support requests as they come in Identify issues and bring them to the attention of the appropriate stakeholder Interview Process Zoom Interview — Introductory call to understand your background and experience Final Interview — Meet with the client to discuss the role, expectations, and how we work Offer & Onboarding — If it’s a match on both sides, we’ll move forward with onboarding GETONBRD Job ID: 54269 Remote work policy Locally remote only Position is 100% remote, but candidates must reside in South America, Mexico, Honduras, Nicaragua, Costa Rica, El Salvador, Guatemala, Panama or Belize. Show more Show less

About Gartner Information Security We are a dedicated team of passionate information security professionals committed to protecting, detecting, and responding to threats. Our team comprises lifelong learners who continually research innovative methods to stay ahead of emerging threats. We foster a collaborative environment where ideas are valued, regardless of whether they come from our most experienced members or our newest recruits. We embrace an inclusive culture that encourages diverse perspectives and promotes mutual respect and teamwork. About The Role Gartner is seeking a motivated Security Analyst to join its Security Operations Team. In this role, you will support Incident Response and Investigations, enhance our capabilities, and defend our network and intellectual properties. Your contributions will be instrumental in safeguarding our assets and strengthening our security operations. What You Will Need Experience in conducting analysis and investigation of cybersecurity incidents. Familiarity with SIEM or XDR for log analysis and alert creation. Basic experience with security tools such as EDR, web proxy, WAF, and email security tools. Exposure to cloud environments (AWS, Azure, GCP). Experience in Digital Forensics and Incident Response (DFIR). Ability to query using languages such as SPL, SQL, KQL. Strong communication and prioritization skills. Willingness to learn automation and coding solutions for repetitive tasks (Python, PowerShell, Bash). What You Will Do Investigate and resolve security events and incidents from triage to remediation. Collaborate with stakeholders to identify, respond to, and remediate security issues. Develop innovative detection content aligned with ATT&CK, Cyber Kill Chain, and other frameworks. Contribute ideas and solutions to a dynamic, growth-focused team. Build and implement tools to automate security monitoring and tasks. Develop solutions to quickly and efficiently mitigate security vulnerabilities. Hunt for misconfigurations, anomalous activity, and threats. Bring your own ideas and solutions to a fast-paced, growing, and evolving team focused on operational excellence. Provide rotational on-call support for weekend emergencies (infrequently), ensuring uninterrupted security coverage and prompt incident response Effectively collaborate with team members spread across multiple geographies, ensuring seamless communication and coordination for successful outcomes Who You Are 2+ yrs. of demonstrated experience triaging, investigating, and remediating security events and incidents Bachelor’s degree in cyber security, computer science, or a related professional qualification. Passionate about security and addressing future challenges. Willingness to embrace new technology platforms. Excellent team player Innovation mindset: Seizes opportunities to enhance existing processes and prioritizes automation. Certifications like GCIH, GCFA or equivalent are a plus Capable of working proactively in a time-sensitive operational environment. Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles. Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work . What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com . Job Requisition ID:100031 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. Show more Show less

We Are: At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation. You Are: We are seeking a highly skilled Senior DevOps Engineer who is proactive and knowledgeable with a passion for cutting-edge technologies for the central software engineering organization at Synopsys. As an ideal candidate, you are experienced in driving engineering efforts related to Continuous Integration and Delivery (CI/CD), automated testing, and deployment across all phases of the Software Development Life Cycle. You are adept at implementing frameworks and best practices for deploying automation via pipelines into various environments including on-premises, cloud (AWS, GCP, Azure), and containerized environments (Kubernetes, Docker Swarm). Your expertise lies in building platforms and frameworks that enable consistent, verifiable, and automated management of applications and infrastructure. You thrive in an Agile framework, identifying, creating, designing, and integrating processes for repeatable, automated software delivery. You are an advocate for innovation and automation, always seeking ways to enhance efficiency and effectiveness in CI/CD processes. Your strong communication skills enable you to effectively design cross-functional deployments and triage efforts, and you possess excellent analytical and problem-solving abilities. Additionally, you are skilled in mentoring and providing oversight to other DevOps team members, guiding them in implementing recommended solutions for process automation and best practices. What You’ll Be Doing: Driving engineering efforts related to Continuous Integration and Delivery (CI/CD) and automated testing and deployment across all phases of the Software Development Life Cycle. Implementing frameworks and best practices for deploying automation via pipelines into on-premises, cloud environments (AWS, GCP, Azure), and containerized environments (Kubernetes, Docker Swarm). Building platforms and frameworks to create consistent, verifiable, and automatic management of applications and infrastructure in both on-premises and cloud infrastructure. Defining the development pipeline to ensure that software development flows match operational testing and deployment goals. Working within the Agile framework to identify, create, design, and integrate processes for repeatable, automated software delivery. Identifying and initiating the development of metrics and dashboards to monitor the adoption and maturity of DevOps practices. Advocating for innovation and automation, continuously seeking ways to improve CI/CD processes. Reviewing technical operations and providing mentoring and oversight to other DevOps team members in implementing recommended solutions for process automation and best practices. The Impact You Will Have: Enhancing the efficiency and effectiveness of our CI/CD pipelines to ensure high-quality software delivery. Enabling consistent and automated management of applications and infrastructure, improving reliability and scalability. Streamlining the software development lifecycle, ensuring alignment with operational testing and deployment goals. Driving the adoption and maturity of DevOps practices through the development of metrics and dashboards. Fostering a culture of innovation and automation within the engineering team. Mentoring and guiding other DevOps team members, enhancing their skills and knowledge. What You’ll Need: Bachelor's or Master's degree in Engineering streams such as Computer Science, EEE, ECE, IT, or equivalent. At least 5 years of overall software development/deployment/infra experience. Cloud and other architect-level industry certifications (AWS, GCP, Azure, Security, etc.). 3-5 years of DevOps experience in modern tech stack to support products in the cloud. 2+ years of scripting/automation experience with Bash, Python, Perl, and/or other scripting languages. Strong CI/CD experience with code build, source control, testing, continuous integration, and delivery using standard DevOps CI/CD tools (Jenkins, Git). 3+ years of experience with containerization, source control (Docker/Docker Hub/Helm), and container orchestration (Kubernetes, Docker Swarm). Familiarity with programming languages (C/C++/Java). Familiarity with build tools (Make, CMake, Maven, Gradle) and dependency management (Conan). Experience developing Ansible Playbooks/Jenkins automation for infrastructure automation. Proficiency in multiple DevOps-related tools and technologies (JIRA, Confluence, GitHub/Azure, Jenkins, Ansible, Prometheus, Grafana, ELK). Who You Are: A proactive and knowledgeable engineer with a passion for cutting-edge technologies. An advocate for innovation and automation, always seeking ways to enhance efficiency and effectiveness in CI/CD processes. A strong communicator, able to effectively design cross-functional deployments and triage efforts. An excellent problem solver with strong analytical skills. A mentor and guide, capable of providing oversight and guidance to other DevOps team members. The Team You’ll Be A Part Of: You will be part of a dynamic and innovative central software engineering organization at Synopsys. The team is focused on driving engineering efforts and automating processes to deliver high-quality EDA products. We work collaboratively within an Agile framework, continuously seeking ways to improve and innovate in the field of DevOps. Rewards and Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process. Show more Show less

Job Summary We are seeking a Project Manager to oversee the intake, task flow, and vendor coordination for human rater data pipelines. This role will be responsible for triaging tickets, assigning vendor tasks, managing reporting, and ensuring smooth task execution across multiple vendor teams. The ideal candidate will have experience working with JIRA or other task flow management systems and a background in vendor coordination, engineering workflows, or similar structured environments. Key Responsibilities Task Flow & Intake Management Maintain and optimize the intake process for human rater data pipelines. Work with engineers to triage tickets and assign tasks to appropriate vendor teams. Monitor and prioritize task execution to ensure smooth workflow. Vendor Coordination Act as the main liaison between engineering teams and vendor partners. Assign vendor groups within internal tools and manage ongoing communications. Ensure efficient vendor task allocation and workflow tracking. Troubleshooting & Support Resolve access and tooling issues related to data and workflow systems. Troubleshoot vendor-related problems and escalate as needed. Reporting & Capacity Planning Develop structured reporting on task volumes, outputs, and efficiency. Build and maintain reporting dashboards, ensuring proper data structuring. Support vendor capacity planning by analyzing task flow trends. Training & Documentation Convert engineering instruction documents into structured training materials (e.g., slides, guides). Review and refine training documents to ensure accuracy and clarity for human raters. Assist in coordinating training efforts across vendor teams. Required Qualifications experience in project management, vendor management, or task flow coordination . Proficiency with JIRA or similar ticketing/task management systems. Experience in engineering workflows, data pipelines, or vendor operations . Strong problem-solving skills with the ability to troubleshoot access and workflow issues. Experience with reporting, dashboard management, and data structuring for process improvements. Excellent communication and coordination skills to manage vendor relationships and internal stakeholders. Ability to work independently and manage tasks across multiple time zones. Preferred Qualifications Exposure to AI workflows, data labeling, or human rater operations . Experience in scrum/agile environments for engineering teams. Familiarity with Google’s internal tools and vendor workflows (preferred but not required). Best Regards, Senthil Kumaran senthil@trilyonservices.com Show more Show less

We are seeking a dedicated and competent Medical Officer (MBBS) to join our Emergency Department at Apollo Hospital, Indore. The ideal candidate should be capable of managing acute medical conditions, trauma, and emergency cases efficiently and with a high degree of professionalism. Key Responsibilities Provide immediate medical attention and stabilization to patients in the Emergency Department. Perform initial assessments, clinical examinations, and necessary investigations. Administer emergency treatments including CPR, IV medications, suturing, and minor procedures. Coordinate with senior consultants and specialists for advanced care and referrals. Maintain accurate and detailed medical records of patients. Assist in emergency medical protocols, triage, and rapid response procedures. Ensure adherence to hospital policies, infection control standards, and quality care protocols. Participate in emergency drills and ongoing medical education programs. Skills & Competencies Clinical competence in managing emergency and trauma cases. Ability to work under pressure and handle critical situations. Strong communication and decision-making skills. Team player with a compassionate and patient-centric approach. Dear Candidate, We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion. Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do. Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare. At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health. Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations. As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community. We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don't hesitate to contact our team. Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare. Sincerely, Team HR Entity Name- Apollo Institute of Medical Sciences and Research , Hyderabad Apollo Institute of Medical Sciences and Research (AIMSR) is part of Apollo Hospitals Educational and Research Foundation. AIMSR is an NMC recognised college established in 2012, holding Undergraduate and Postgraduate courses. AIMSR runs 650 bedded General Hospital, which is NABH recognised Hospital serving the General / Super speciality services at affordable cost. General Hospital is linked with all the insurance companies, CGHS, EHS , Aarogyasri, Aarogybadratha etc. Entity Name- Apollo College of Nursing, Hyderabad Apollo College of Nursing (ACON) is part of Apollo Hospitals Educational and Research Foundation. ACON was established 25 years back offering courses like B.S.C, G.N.M, Post Basic & M.S.C. ACON is tied up with many government centres to offer a wider clinical exposure to students. ACON is involved in lot of community services. Entity Name- Apollo College Of Physiotherapy, Hyderabad Apollo College of Physiotherapy (ACOP) is part of Apollo Hospitals Educational and Research Foundation. ACOP was established 25 years back, offering BPT and MPT courses. ACOP students will be getting a wider exposure of clinical skills as it is interlinked with parent Hospital. Entity Name- Apollo Institute of Health Care Management/ Masters in Health care Management, Hyderabad. This is part of Apollo Hospitals Educational and Research Foundation.AIHA/MHM offers health care administration courses where the students graduated from this Institute are placed in managerial positions globally. Job Identification 30451 Posting Date 06/12/2025, 03:44 AM Apply Before 07/31/2025, 03:44 AM Degree Level Graduate Job Schedule Full time Locations Scheme No 74 Sector C Vijay Nagar INDORE-452010, Indore, Madhya Pradesh, 452010, IN Show more Show less

Proposed Job Title Senior IT Business Analyst – Service Band Grade: 174 HRIS Job Code Location: Function Job Summary Information Information Technology Job Family IT Business Relationships & Analysis Family Description Senior Business Analyst plays a substantial role in the implementation of our strategy in the Building Technologies & Solutions Business Unit within Europe/Middle East. This position is part of the Business Engagement Team and a link between Service Business Partner and different IT Teams. Typical responsibilities may include facilitating the process to collect and define BU requirements, providing expert advice and recommendations on best practices, and performing analysis on business or systems processes to identify improvements. Role Senior Business Analyst Role Description Analyzes and improves systematic processes to increase efficiency and productivity. Identifies, analyzes, and troubleshoots the root cause of issues. Documents and evaluates required data and information. Support the creation of the detailed implementation plan. Gathers detailed business requirements leveraging standard templates and processes. Drives and challenges business units on their assumptions. Validates that solution design fulfills business requirements. Identifies opportunities for improvements that can be accomplished through existing and/or new technologies. Assists key users in defining the UAT scenarios and testing. Supports users during project and enhancement stabilization. Job Specifics Job Function Senior Business Analysts supports alignment of Business and IT objectives, identify opportunities for process advancement leveraging technology, support creation of business capability and technology projects, translate business capabilities into functional requirements, and work with business stakeholders and IT Delivery teams to develop, test, and deploy solutions. Coordinates with other project teams to ensure that interdependencies are defined and resolved. Ensures the right information is identified at the appropriate level of detail to assist in analysis of the business as well as ensure the solution enables modes of accessing and analyzing data and / or requested functionality that are most conducive to fulfilling the objectives of the business. Job Responsibilities Work with business partners, IT Business Lead (ITBL), delivery team and architects to define and document user stories, existing and to-be business processes and functional requirements applicable for a line of business on EMEALA region level and/or country specific requirements. Drives discussions ensuring maximum standardization and synergies across LOBs in EMEA and on enterprise level. Triage new requests and set appropriate delivery expectations with business partners Provide production support for Service systems’ usage issues Contribute to cross-functional projects for technical development that involve integration between ServiceMax, Salesforce, Oracle and other applications Accountable that deliverables meet requirements with regards to software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution. Supports the IT BL, Program/Project Manager, and Delivery Manager to leverage out of the box functionalities and global template design across LoBs and countries. Responsible for contributing to the test strategy, defining critical success factors, acceptance criteria, test plan, documenting test cases, participating in non-regression, integration, user acceptance and other testing Support governance and quality principles, methodologies and objectives Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery Key Business Processes Position Responsible for ensuring alignment of the System Functional and Non-Functional requirements with the solution's design. Typically 5-10 years of IT experience. Assistance is needed on the current team to help with detailed analysis of current state, recommendations for future state, partnering with the product team and business areas to understand root cause. Ability to be self-directed ability to prioritize their own work, Agile experience is a must, data analysis, ability to work in an ambiguous, fast paced environment to identify core issues and make recommendations. Key IT Platforms Interpersonal Skills: Position requires exceptional verbal and written communication, collaboration, negotiation, influential leadership, innovative thinking and relationship-building skills with Business and IT stakeholders, customers, and suppliers in a highly matrix environment; and demonstration of JCI’s key values: integrity, teamwork, excellence, and accountability. Preferred Education Bachelor’s degree in Computer Science, Management Information Systems, Engineering, or Business Administration Preferred Experience Strong BA with requirements and documentation skills 5-10 years of experience. Agile Methodology experience Demonstrated knowledge of the entire Software Development Lifecycle and/or the Project Management Methodology Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing Demonstrated strong interpersonal skills and high level of customer service Travel Requirements This position may require travel up to 10% of the time. Show more Show less

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Azure Operation Analyst (Associate/Senior Associate) Demonstrates thorough abilities and/or a proven record of success as a team leader : Managing and support the Dev to Production cloud PaaS and platform, to establish quality, performance, and availability of hosted services; Providing guidance and support for cloud technology practitioners (Application Development team); Providing Implementation and Run & Maintain services; Working on high volume mission critical systems; Providing on call support for Production cloud Environments; Working hands-on with customers to develop, migrate, and debug services issues; Providing updated server/process documentation and as appropriate, creating documentation where none may exist; Focusing on rapid identification and resolution of customer issues; Answering questions and perform initial triage on problem reports; Providing first/second level cloud environment support; Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues; Informing Technical Support Management about any escalations or difficult situations that require his/her involvement; Providing Cloud customers with an industry leading customer experience when engaging Technical Support; Assisting in Tier 2 and 3 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function; Training and supporting junior team members in resolving product support tickets; Proactively identifying ways to optimize the product support function; Coordinating to establish and manage clear escalation guidelines for supported system components; Running database queries to lookup, resolve, issues; Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows; Demonstrating experience in managing the monthly Windows or Linux environment patching. Must Have Qualifications Hands-on experience with Azure Web apps, App Insights, App Service Plan, App Gateway, API Management, Azure Monitor, KQL queries and other troubleshooting skills for all Azure PaaS & IaaS Services. Proven verbal and written communication skills, which will be key in driving customer communication during critical events Demonstrating proficiencies in at least one of the technology domains Networking Principles, System Administration, DevOps, Configuration Management and Continuous Integration Technologies (Chef, Puppet, Docker, Jenkins) Proven understanding of ITIL framework Good To Have Qualifications Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing Show more Show less

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. Azure Operation Analyst (Associate/Senior Associate) Demonstrates thorough abilities and/or a proven record of success as a team leader : Managing and support the Dev to Production cloud PaaS and platform, to establish quality, performance, and availability of hosted services; Providing guidance and support for cloud technology practitioners (Application Development team); Providing Implementation and Run & Maintain services; Working on high volume mission critical systems; Providing on call support for Production cloud Environments; Working hands-on with customers to develop, migrate, and debug services issues; Providing updated server/process documentation and as appropriate, creating documentation where none may exist; Focusing on rapid identification and resolution of customer issues; Answering questions and perform initial triage on problem reports; Providing first/second level cloud environment support; Working very closely with application users to troubleshoot and resolve cloud hosted applications or system issues; Informing Technical Support Management about any escalations or difficult situations that require his/her involvement; Providing Cloud customers with an industry leading customer experience when engaging Technical Support; Assisting in Tier 2 and 3 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function; Training and supporting junior team members in resolving product support tickets; Proactively identifying ways to optimize the product support function; Coordinating to establish and manage clear escalation guidelines for supported system components; Running database queries to lookup, resolve, issues; Demonstrating proven communication and collaboration skills to coordinate with developers and application team to negotiate and schedule patching windows; Demonstrating experience in managing the monthly Windows or Linux environment patching. Must Have Qualifications Hands-on experience with Azure Web apps, App Insights, App Service Plan, App Gateway, API Management, Azure Monitor, KQL queries and other troubleshooting skills for all Azure PaaS & IaaS Services. Proven verbal and written communication skills, which will be key in driving customer communication during critical events Demonstrating proficiencies in at least one of the technology domains Networking Principles, System Administration, DevOps, Configuration Management and Continuous Integration Technologies (Chef, Puppet, Docker, Jenkins) Proven understanding of ITIL framework Good To Have Qualifications Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing Show more Show less

Job Description Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide issue support to a wide range of complex production environment problems related to immense growth, scaling, demonstrating the cloud, extremely dedication, and high availability requirements. Work with Oracle's world-class technology to develop, implement, and support Oracle's global infrastructure. The CSS (Customer Success Services) organization’s Managed Cloud Services application operations delivery team is responsible for providing technical services to support customer environment provisioning, software integration and implementation, data and environment migration to Oracle Cloud Infrastructure, and major product upgrades for the Fusion Middleware products. This team requires hardworking individuals to address the needs of the team. The Managed Cloud Services application operations delivery team is responsible for providing technical services to support customer environment provisioning, software integration and implementation, data and environment migration to Oracle Cloud Infrastructure, and major product upgrades for the Fusion Middleware products. Team members are recognized for Fusion Middleware (FMW) product and technology expertise mainly on Oracle Cloud Infrastructure Gen-1 & Gen-2 and understanding of how they are applied to build customer solutions. They are called upon to create standards for architecture and sizing, help customers develop solutions to solve business problems, and develop the project and technical plans to upgrade software, modify configurations, change integration solutions, and add additional functionality. The team invests heavily in the design and development of tools and utilities to improve application and service availability. This includes tools to reduce the time-to-identify cause, time-to-restore service, auto-heal, and auto-fix scripts. The team has global membership and responds to customer requests and incidents around the clock, 7 days a week. /IC4 Career Level - IC4 Responsibilities Install, monitor, maintain, support, and optimize all production server hardware and software. Provide called out technical support for sophisticated technical issues which may include leading problem management cases and providing management status. Coordinate called out support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. This position requires experience and proficiency with the following FMW (Fusion Middleware) skills and technologies. Candidates need not have depth in each of these areas: Solid understanding of Platform as a service (PaaS) preferably Oracle SOA Cloud Service, Java Cloud Service, and various Marketplace offerings in Oracle Fusion Middleware 11g and 12c: WebCenter Suite including Content and Imaging, SOA Suite, OIC, MFT, OSB, Weblogic, BPM Suite, WebCenter Sites- Coordinate, fix, integrate, manage via CLI and Fusion Middleware Control, plan/complete patching and major upgrades. Triage and resolve critical outage and availability incidents for the FMW products. Working knowledge of the Infrastructure-as-a-service (IaaS) service model of Oracle Cloud Infrastructure (OCI) or any similar cloud providers. knowledge of key concepts like Compute, Storage, networking, Security & Identity, and databases. Identity Management (IDM) Suite and Access Management (IAM) Suite: Configure IDM components to protect applications and other FMW products, fix authentication issues, and manage LDAP directories. WebLogic Server/JRockit/HotSpot: Configuration, WLST scripting, administration, fix, patching, JVM sizing and performance tuning, administering cluster topologies. Manage Java and WebLogic SSL keystores. Performing application server hardening to protect against malicious attacks. Automation of various IaaS and PaaS offerings using REST APIs and Inbuilt CLIs for Cloud Infrastructure. Technical proficiency in Oracle Middleware components and Linux. Good knowledge in Cloud platform. Preferably on OCI. Should be able to fix independently any issues in WebLogic installation, configuration, and production instance. Good Administration knowledge of IDCS (Oracle Identity Cloud Service) Good Oracle Database administration knowledge Linux operation system knowledge and Linux Scripting knowledge Basic Networking knowledge and experience in using Load Balance tools. Good communication skills and ability to collaborate with multiple teams. Will be an added advantage if the candidate has supported any enterprise applications on a cloud platform. Should have experience in supporting Production environments. Support and fix of Non-Prod & Production environments. Creation/deployment of new environments, systems, projects, etc First response for alerts, Monitoring alerts, Service Requests, Sev.1 Incidents. Knowledge of Capacity planning & Hardware requests Ensure production security standards are followed. Ensure monitoring is robust and effective. Zero downtime deployments and a high availability attitude Required to work in shifts including night shifts and to provide on-call support outside business hours including weekends. Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions. That’s why we’re committed to crafting a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re encouraged to go beyond what’s been done before. About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Responsibilities JOB DESCRIPTION Design and implement scalable and secure cloud infrastructure on AWS, utilizing services such as EC2, S3, RDS, and VPC. Automate the provisioning and management of AWS resources using Infrastructure as Code tools: Terraform, Ansible, and YAML. Collaborate with development teams to understand their requirements and translate them into cloud-based solutions. Develop and maintain Python and shell scripts to automate routine tasks, enhance efficiency, and ensure consistency. Containerize applications using Docker and deploy them in a Kubernetes cluster, ensuring high availability and scalability. Implement and maintain continuous integration and continuous deployment (CI/CD) pipelines using tools like Jenkins, GitLab, or AWS CodePipeline. Optimize cloud resources for performance and cost-efficiency, employing tools like AWS Cost Explorer and CloudWatch. Stay up-to-date with AWS security and compliance best practices, ensuring the application of necessary patches and updates. Troubleshoot and resolve complex technical issues across Unix-based systems and AWS services. Advocate for a No-Ops model, striving for console-less experiences and self-healing systems. Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. Minimum 7 years of experience in a similar role, with a strong focus on AWS and Unix administration. Proficiency in Python and shell scripting for automation and task execution. Expertise in cloud automation and Infrastructure as Code tools: Terraform, Chef, Puppet, Ansible, and YAML. Strong Unix administration skills, including system configuration, performance tuning, and troubleshooting. Experience with containerization technologies: Docker and Kubernetes. Understanding of security practices, policy management, and patching procedures. Ability to quickly triage and deploy on-demand solutions in a dynamic environment. Familiarity with serverless architectures and AWS Lambda functions is preferred. Career Level - IC3 Qualifications RESPONSIBILITIES Bachelor's degree in Computer Science, Engineering, or a related field. Minimum 7 years of experience in a similar role, with a strong focus on AWS and Unix administration. Proficiency in Python and shell scripting for automation and task execution. Expertise in cloud automation and Infrastructure as Code tools: Terraform, Chef, Puppet, Ansible, and YAML. Strong Unix administration skills, including system configuration, performance tuning, and troubleshooting. Experience with containerization technologies: Docker and Kubernetes. Understanding of security practices, policy management, and patching procedures. Ability to quickly triage and deploy on-demand solutions in a dynamic environment. Familiarity with serverless architectures and AWS Lambda functions is preferred. ABOUT US As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less