TRI AI Solutions

Company Description TRI AI Solutions is a Canada-based startup building the next generation of AI-powered customer support agents for small businesses. Our flagship product is a SaaS platform that provides Voice and Chat AI Agents capable of handling phone calls, appointment bookings, rescheduling, FAQs, and customer interactions in real-time. We are on a mission to make enterprise-grade AI assistants accessible to every small business owner — from salons and clinics to retail shops and service providers. Our subscription-based model makes deployment as simple as opening a web browser: no technical background required. As part of our founding team, you will help build a platform designed to scale globally and redefine how small businesses interact with their customers. Why Join Us? Flexible Remote: Outcome-driven, remote-first culture. Founding Team Role: Direct impact on product direction. Broad Scope: Work across telephony, chat, email, CRM, and social media integrations. Key Responsibilities: Build and maintain backend services for real-time communications (voice calls, live chat, email pipelines). Implement integrations with Twilio , email APIs , Google/Outlook/Apple calendars , and CRM platforms (Salesforce, HubSpot, Pipedrive, etc.). Develop scalable APIs that connect external services to the AI core (Python/LangChain) . Support survey agent and social media integrations for customer feedback and marketing. Collaborate with Full Stack and AI engineers to deliver seamless end-to-end workflows. Qualifications: 5+ years backend engineering experience (Node.js preferred). Strong knowledge of real-time systems (WebSockets, streaming APIs). Hands-on experience with Twilio (or equivalent telephony platforms). Familiarity with email, CRM, and calendar APIs . Proven ability to integrate complex third-party services into production SaaS apps. Bonus: experience with survey/call automation or social media APIs. Expert-level Twilio Voice (TwiML, streaming, webhooks). Strong Node.js background with event-driven systems. Experience integrating real-time STT/TTS APIs. Deep knowledge of low-latency audio processing. Previous IVR/voice bot experience a strong plus.