Deputy General Manager-Customer Experience (CX) Tata Motors

12.0 - 16.0 years

0 Lacs

pune, maharashtra

On-site

The role involves establishing and driving a sustainable, agile, and global technology customer experience framework to continuously introduce new customer experiences aligned with competition, market, and customer evolution. As the owner of the CX Framework at Tata Motors, you will advocate for and support its adoption, keeping it updated based on feedback. Your responsibilities will include mentoring team members in executing Design Sprints using Design Thinking practices outlined in the CX Framework. You will be responsible for gathering and analyzing customer feedback and data to identify trends, pain points, and improvement opportunities. This will involve conducting surveys, interviews, and focus groups, as well as user research to understand customer needs and behaviors. Developing and maintaining customer journey maps, personas, and other CX documentation will also be a key aspect of your role. Staying current with industry trends and best practices in customer experience and data analysis is essential. Collaborating with cross-functional teams, you will implement customer-centric strategies and solutions, design and optimize customer journeys across all touchpoints, and create reports and presentations to communicate findings and recommendations to stakeholders. Monitoring and evaluating the effectiveness of CX initiatives and making data-driven adjustments as needed will be part of your responsibilities. You will also be involved in developing wireframes, phygital prototypes, and user flows to effectively communicate design ideas. Collaboration with product managers, developers, and marketers to ensure a seamless customer experience, as well as managing and maintaining design documentation, analyzing customer feedback and data for continuous improvement are key components of the role. In addition, you will be responsible for technology start center budget management, including portfolio projections and adhering to approved budgetary provisions for technology start center infrastructural needs both locally and globally. The ideal candidate will have a BE or ME degree with 12 to 15 years of prior experience as a CX Designer, UX Designer, or similar role. Demonstrated experience in user research, experience lifecycle management, ICE and/or EV product development, and functional deliveries is required. Experience or exposure to AI, GenAI, usability testing, customer feedback platforms, and CRM systems is a plus. Knowledge of statistical analysis, research methodologies, and certification in CX or related fields is desirable. Skills in industrial design, design thinking practices, customer and trends research, creativity, user experience development, user interfaces, interaction design using tools such as Adobe Creative Suite, project and delivery management, communication, influencing without authority, collaboration, team management, and facilitating hiring and selection of candidates will be beneficial for success in this role.,

Posted 2 days ago

Apply

Assistant Fashion Designer COSMOS SPORTS WORLD LLP

1.0 - 5.0 years

0 Lacs

kozhikode, kerala

On-site

You will be responsible for assisting senior designers with their daily tasks, which include researching trends, sketching designs, and selecting fabrics. Additionally, you will create patterns and prototypes for garments using software or manual methods. Your role will also involve researching and sourcing fabrics, trims, and other materials for design projects. It will be essential to stay updated on current and future trends, including colors, fabrics, and styles. You will need to maintain accurate and organized records of design files, such as sketches, prototypes, and samples. Seeking feedback and guidance from senior designers and mentors to enhance your design skills and knowledge will also be part of your learning and development. This is a full-time position with a day shift schedule. The ideal candidate should have at least 1 year of experience as a fashion designer. The work location will be in person.,

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.