Associate, Real Time Management Webhelp Enterprise

3.0 - 7.0 years

9 - 13 Lacs

bengaluru

Work from Office

Apply Now Job Title Associate, Real Time Management Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And KEY RESPONSIBILITIES Real-Time Queue Monitoring: Monitor intraday call volumes, queue performance, and agent availability across voice, chat, email and other channels to ensure service levels are met, Incident Management: Provide Tier 1 and Tier 2 troubleshooting support for real-time operational and system issues; initiate...

Posted 2 weeks ago

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