Domain Consultant - Energy & Resources Business Integra Inc

15.0 - 19.0 years

0 Lacs

karnataka

On-site

As a Domain Consultant specializing in the Chemical & Process industry, you will be responsible for providing expert consulting services to clients across the Metals & Mining sector. With over 15 years of experience, you will play a crucial role in driving transformational programs and delivering excellence in your work. Your key responsibilities will include curating tailored solutions, proposals, and intellectual property specifically designed for the metals & mining sector. Your expertise will be vital in contributing to client meetings, engaging effectively with industry leaders, and showcasing your in-depth knowledge of areas such as Digital transformation, Supply chain, Manufacturing Operations, and Business Planning. To excel in this role, you must have a proven track record of working with Tier 1 metal conglomerates and major consulting firms in the metals and mining industry. Your passion for exploring various themes within the industry's value chain and your proactive communication style will set you apart in this competitive field. While not mandatory, exposure to IIoT, MES, PLC/SCADA, and Industry 4.0 technologies will be advantageous. As a consultant, you will be expected to possess a comprehensive understanding of the entire Metals value chain and have a demonstrated history of executing research engagements to drive Smart Manufacturing and Industry 4.0 Programs on a global scale. If you are seeking a challenging yet rewarding opportunity to leverage your expertise in the Metals & Mining sector, this role offers a platform for you to make a significant impact and contribute to the industry's continuous evolution.,

Posted 6 days ago

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Senior Director - Global Operations TELUS Digital

10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As the Sr. Director of Global Operations at TELUS, you will report directly to the Vice President of Global Operations and lead a team to ensure operational excellence on a global scale. Your role will involve developing and implementing operational activities that align with the organization's priorities, with a focus on delivering customer service excellence, enhancing customer loyalty, driving sales, improving operational efficiency, and more. You will serve as an ambassador for TELUS Digital, influencing decisions at senior executive levels, and overseeing all global contact center support for wireline, wireless, and smart home operations. Your responsibilities will include crafting and executing strategies, managing performance, and achieving desired outcomes within global operations. Key Responsibilities: 1. Leadership: Lead a diverse team of operations leaders to drive customer service and performance excellence globally, while fostering accountability and removing execution barriers. 2. Client Relationship: Act as the primary point of client engagement, maintaining effective relationships globally and addressing opportunities, concerns, and escalations proactively. 3. Performance & Outcome-oriented Action Plans: Meet client budgetary commitments, maximize service profitability, and implement action plans to enhance customer service, retain revenue, drive new sales, and ensure operational excellence. 4. Customers First: Champion the commitment to prioritizing customer satisfaction across all levels of the global operations team. 5. Technology & Innovation: Advocate for Digital / AI tools and systems that enhance agent experience and drive operational productivity. 6. Internal Stakeholders: Build strong relationships within TELUS Digital and collaborate with Global Operations and Enablement teams to align priorities for optimal outcomes. Key Skills and Experience: - Proven track record of leading customer service teams, including experience in the telecom industry - Strong communication skills and inspirational leadership capabilities - Ability to lead large teams and drive transformational programs effectively - Problem-solving mindset and strong financial acumen - Familiarity with contact center technologies and best practices - Bachelor's degree in a relevant field, MBA or graduate degree preferred - Flexibility for international travel Key Values: - Leadership courage and ability to make tough decisions - Strong emotional intelligence and resilience - Collaboration with stakeholders at all levels - Perseverance in driving long-term changes - Process orientation and problem-solving abilities ,

Posted 2 weeks ago

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